Bad voicecall quality, no issues on when on speaker - OnePlus 7 Pro Questions & Answers

Hi,
When making a phone call, the receiver of my call complaints that he almost can't hear what I'm saying. When I then switch to speaker, I can be heard fine. Isn't the phone using the same mic for both normal conversation and speaker phone?
Is there maybe an issue with noise reduction? I remember back with the Nexus phones, that the noise reduction could sometimes make a phone call difficult to hear.
(OnePlus 7 Pro on 9.5.11 and now also with 10)
Gabrie

Are you speaking directly into the mic? Is it noisy around you? Is it noisy around the other person? Are you yelling into the mic 1 cm away from it? Is it fine if you leave it off speaker but move the device further away?

GabrieVanZanten said:
Hi,
When making a phone call, the receiver of my call complaints that he almost can't hear what I'm saying. When I then switch to speaker, I can be heard fine. Isn't the phone using the same mic for both normal conversation and speaker phone?
Is there maybe an issue with noise reduction? I remember back with the Nexus phones, that the noise reduction could sometimes make a phone call difficult to hear.
(OnePlus 7 Pro on 9.5.11 and now also with 10)
Gabrie
Click to expand...
Click to collapse
Hi,
I have same issues with my phone. I have tried with both EU and international roms.
If someone have a solution I take it :good:

Similar issues here.
It's actually my biggest complaint with this device. Being on a Canadian carrier and thus not having VoLTE or WiFi probably isn't helping either.

rickysidhu_ said:
Similar issues here.
It's actually my biggest complaint with this device. Being on a Canadian carrier and thus not having VoLTE or WiFi probably isn't helping either.
Click to expand...
Click to collapse
I disabled VOLTE and Wifi and this seems to improve quality a little bit.

klym.software said:
Are you speaking directly into the mic? Is it noisy around you? Is it noisy around the other person? Are you yelling into the mic 1 cm away from it? Is it fine if you leave it off speaker but move the device further away?
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Click to collapse
Sorry for the long delay......
- Yes, directly into the mic
- Not noisy on both sides, tested this today again with my son in our house. It was quiet
- Not yelling, just normal volume.
- Doesn't change when moving the phone away
To add, it seems that calling with WhatsApp voice is a little better and voice call through DUO is really good. Don't understand this.

Related

[Q] Anyone else have trouble w/the Speaker Phone Mic?

When I am on speaker phone (no headset attached) please say I break up when speaking - every time. However when I have a headset attached or use the phone normally its perfect.
Anyone else have this issue?
DPLOY said:
When I am on speaker phone (no headset attached) please say I break up when speaking - every time. However when I have a headset attached or use the phone normally its perfect.
Anyone else have this issue?
Click to expand...
Click to collapse
Do you have your phone turned upside down or screen facing up when on speakerphone?
Facing up...does that matter?
DPLOY said:
Facing up...does that matter?
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Click to collapse
Yes it does.
It does? Is the mic for speaker phone different than the one for regular use? Maybe that's the issue...
I have to agree, the speakerphone with stock rom seems to have poor functionality. I'm usually holding the phone with the microphone (which I assume is the little hole next to the USB port) directed toward my mouth, but callers usually have difficulty understanding me and the speaker tends to exhibit a lot of static.
audiophan said:
I have to agree, the speakerphone with stock rom seems to have poor functionality. I'm usually holding the phone with the microphone (which I assume is the little hole next to the USB port) directed toward my mouth, but callers usually have difficulty understanding me and the speaker tends to exhibit a lot of static.
Click to expand...
Click to collapse
So custom ROMS do better with this specifically?

Poor earpiece quality, finding "sweet spot" and hissing

Hi all
Picked up a Nexus 5 recently (latest model latest revisions) and love the phone but am having issues with the earpiece quality.
I have to constantly move the earpiece/headset around to hear the person and find the "sweet spot", or they fade in and out.
Also I notice a hiss at times.
Reception and earpiece quality overall just don't seem good.
I have iPhone 5, galaxy s4, and htc one and none have these issues.
I am on rogers wireless in Montreal.
Does anyone else have these issues ?
Any idea how I can resolve them ?
Some have suggested changing kernel ?
Any help would be much appreciated
Thanks in advance
captiv123 said:
Hi all
Picked up a Nexus 5 recently (latest model latest revisions) and love the phone but am having issues with the earpiece quality.
I have to constantly move the earpiece/headset around to hear the person and find the "sweet spot", or they fade in and out.
Also I notice a hiss at times.
Reception and earpiece quality overall just don't seem good.
I have iPhone 5, galaxy s4, and htc one and none have these issues.
I am on rogers wireless in Montreal.
Does anyone else have these issues ?
Any idea how I can resolve them ?
Some have suggested changing kernel ?
Any help would be much appreciated
Thanks in advance
Click to expand...
Click to collapse
I have the same low earpiece volume problem.
So i use my phone a lot for voice calls and here's what I've found:
1) Prior to the android update (in stock 4.4.0) the earpiece in-call volume was ok. However the microphone was bad. Meaning other people always complained that i sound very far off and they couldn't hear me clearly. But I could still make calls without using a headset.
2) After 4.4.2 update, the microphone issue seems to be resolved. People tell me that they can hear me better. However the earpiece in-call volume is much lower than before. I can only hear people if I am in a very quiet room and even then I have to strain.
The only way to use the phone for calls is to use a headset (both wired and bluetooth work). The other day I was using my old Samsung Galaxy S3 for a phone call. The difference in clarity for phone calls is night and day. I had to actually lower the volume of the S3 because it was so loud and clear.
At this point, I am not sure whether it's my Nexus phone and a hardware defect. Could it be something that google did in the 4.4.2 update (meaning fixed the microphone, but lowered the in ear volume). Furthermore using a headset at max volume sometimes distorts the audio.
The funny thing is that with the 4.4.2 update the phone speaker is better and louder. However the earpiece for making calls is just plain lousy. I can't take calls unless I am carrying a headset with me.

[Q] In call speaker broken

So my cousin bought this phone yesterday and during his first phone call noticed that he could only hear the other end of the call thru headphones or speaker. Verizon replaced it without question and there was no issue there. Was just wondering if anybody else got a defective device.
billard412 said:
So my cousin bought this phone yesterday and during his first phone call noticed that he could only hear the other end of the call thru headphones or speaker. Verizon replaced it without question and there was no issue there. Was just wondering if anybody else got a defective device.
Click to expand...
Click to collapse
My first replacement had a bad ear piece. Cracking when turned up during a call.
My volume is low on earpiece during calls. I can't hear much unless I am in a quiet room. In my car with road noise (New B'Mer not very loud) I can hardly here other party
Sent from my HTC6525LVW using Tapatalk
skinnytoo2 said:
My volume is low on earpiece during calls. I can't hear much unless I am in a quiet room. In my car with road noise (New B'Mer not very loud) I can hardly here other party
Sent from my HTC6525LVW using Tapatalk
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Click to collapse
If you're talking about using ur phone up to your ear, speaker by front camera, I would say replace it! Mine is very loud on full volume, honestly the loudest cell phone speaker I've ever had for the regular speaker, not talking about speaker phone here.

[Q] Need confirmation on headset call performance

If you use a headset/earbuds with an in-line mic to handle calls, I would appreciate it if you could confirm one thing for me.
During a call, do you hear your own voice (and surrounding noise) through your own headset?
I've never had a smartphone send the audio picked up by my own mic straight back to my own ears during calls. I'm trying to figure out if this is normal behavior for this device or if I have a problem.
u can try turning on microphone noise suppression... i bet its the other side using hands free where his/her mic picks up the loudspeaker and sends it back to you... did happen to me a couple of times and was fixed by the other side switching back to earpiece/headset instead of handsfree loudspeaker.. anyways if the problem still exists try upgrading/downgrading F/W .. if that didnt help simply take it back using the warranty
o and might wanna try a different headset if yours could be the culprit
mazroui said:
u can try turning on microphone noise suppression... i bet its the other side using hands free where his/her mic picks up the loudspeaker and sends it back to you... did happen to me a couple of times and was fixed by the other side switching back to earpiece/headset instead of handsfree loudspeaker.. anyways if the problem still exists try upgrading/downgrading F/W .. if that didnt help simply take it back using the warranty
o and might wanna try a different headset if yours could be the culprit
Click to expand...
Click to collapse
Hi Mazroui, thanks for the response. I'm certain it's my own mic and not the other end. Here's how I tested - Bring up dialer, dial any number, hit call. As soon as I hit call, I can hear all the noise coming in from my own mic into my ears, no one is even on the other end of the line yet as the phone is still ringing. If I rub my finger across the in-line mic of my headset, all the rustling noise is sent right back to myself.
I wish I could say it was the other person on the other end of the line, but I'm definitely hearing the noise from my own mic during calls for some reason.
So I take it your phone doesn't do this?
whoaboy said:
Hi Mazroui, thanks for the response. I'm certain it's my own mic and not the other end. Here's how I tested - Bring up dialer, dial any number, hit call. As soon as I hit call, I can hear all the noise coming in from my own mic into my ears, no one is even on the other end of the line yet as the phone is still ringing. If I rub my finger across the in-line mic of my headset, all the rustling noise is sent right back to myself.
I wish I could say it was the other person on the other end of the line, but I'm definitely hearing the noise from my own mic during calls for some reason.
So I take it your phone doesn't do this?
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Click to collapse
wow.. definitely not... im using my dead lg g2 headset with 2 in ear plugs.. did u test with a different headset ? im guessing yours is a mono headset like my old blackberry phone 1 ear style... i remember it did that a lot.. although was very clear and loud but simply too irritating
I don't hear my own voice through the microphone on my Bower & Wilkins p5.
mazroui said:
wow.. definitely not... im using my dead lg g2 headset with 2 in ear plugs.. did u test with a different headset ? im guessing yours is a mono headset like my old blackberry phone 1 ear style... i remember it did that a lot.. although was very clear and loud but simply too irritating
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Click to collapse
Yeah, I tested with 4 or 5 different headsets, all stereo. A basic Panasonic set, Apple EarPods, Bose QC20 (Android version), Bose QC25, and I even have the Sony Active Noise Cancelling earbuds which only function with the Xperia devices, and even those send the audio from the mics back into my ears.
Each of these headsets work perfectly fine in other devices I have such as Google Nexus 5, Motorola Moto X 2014, iPhone 5S, and others.
whoaboy said:
Yeah, I tested with 4 or 5 different headsets, all stereo. A basic Panasonic set, Apple EarPods, Bose QC20 (Android version), Bose QC25, and I even have the Sony Active Noise Cancelling earbuds which only function with the Xperia devices, and even those send the audio from the mics back into my ears.
Each of these headsets work perfectly fine in other devices I have such as Google Nexus 5, Motorola Moto X 2014, iPhone 5S, and others.
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Click to collapse
did u test if the phone was water proof XD maybe got something in the jack ? anyways with a problem like that id definitely use that warranty and save my self the hassle..
phone isn't supposed to do such a thing and with that many headsets tested u can prove it to the service center and ask for a replacement with no questions asked
Android404 - Thank you for the confirmation!
mazroui said:
did u test if the phone was water proof XD maybe got something in the jack ? anyways with a problem like that id definitely use that warranty and save my self the hassle
Click to expand...
Click to collapse
Yeah, I did a check to make sure the phone was waterproof using the service menu to test the phone pressure. It's never been in any water at all, closest it has ever been is on the bathroom sink while I'm taking a shower.
Yeah, I'm going to have to go down the warranty route I think.
wish u all the best
Thank you sir!

Call quality

When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Huawei Nexus 6P's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Call quality is just fine. However I have a bug where if I start a call on speaker then switch to handset, the mic is muted. Gah!
When you hang up while you were on speaker, do you still here that annoying peep !!!!!!
Sent from my SM-N920C using Tapatalk
Call quality is excellent but on T-mobile, I randomly lose LTE data and only get it back by rebooting the phone. Not cool.
2 Verizon phones here, many callers complaining of the call sounding "muffled" on their end....have found other reports online of the same issue. Pretty good on my end, but apparently not so great on the receiving end.
Google Fi and have had no issues with call quality. Though today I had issues with my proximity sensor not detecting right during a call.
Did the conference call to compare nexus 6 with the 6p. Definitely muffled sound. The other party always complain. So returning this unit, getting another one tomorrow. On t-mobile network.
On Verizon, i get a noticable buzz as my contact is talking and my volume is Medium high or above. on headset. Has anyone else experienced this?
Sounds like mixed results so far. For those that say it's muffled, what are you comparing the call quality to?
airwa1kin7 said:
Sounds like mixed results so far. For those that say it's muffled, what are you comparing the call quality to?
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Click to collapse
My old HTC one m7 lol. Call quality was brilliant on that. Slightly muffled (for other person) on 6p
CeeJayII said:
On Verizon, i get a noticable buzz as my contact is talking and my volume is Medium high or above. on headset. Has anyone else experienced this?
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Click to collapse
With HD calls on T-Mobile I hear static behind every sound. Besides that everything is fine and calls sound great
joedajoester said:
With HD calls on T-Mobile I hear static behind every sound. Besides that everything is fine and calls sound great
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Click to collapse
Mine almost sounds like the speaker is blown out during calls but not when music is played or anything. Also, if I connect Bluetooth during calls or a device other than the phone speaker, the static goes away :-/
I'm getting a very clean call quality on Google Fi. It's much louder on both ends compared to my old 2013 Moto X on Verizon.
As with previous Nexii, the proximity sensor doesn't work properly. Sometimes when ending a call, I take the phone away from my face and notice the notification shade pulled down, because the proximity sensor didn't activate and turn the screen off soon enough.
Also slightly muffled on most calls for verizon.. Only time it's not may be when it's on HD calling with someone who has it..
ohlin5 said:
2 Verizon phones here, many callers complaining of the call sounding "muffled" on their end....have found other reports online of the same issue. Pretty good on my end, but apparently not so great on the receiving end.
Click to expand...
Click to collapse
I posted a fix for this over on reddit. Apparently what is happening is the noise cancellation is interpreting your voice as noise and is attempting to cancel it resulting in a muffled sound. Turning off in call noise cancellation seems to solve the problem. To do this you need to edit your build.prop. The easiest way is to download a build.prop editor. Open it up, locate persist.audio.fluence.voicecall, and change it to false. Save and reboot. Should solve the muffled sounding voice problem.
OneNutShort said:
I posted a fix for this over on reddit. Apparently what is happening is the noise cancellation is interpreting your voice as noise and is attempting to cancel it resulting in a muffled sound. Turning off in call noise cancellation seems to solve the problem. To do this you need to edit your build.prop. The easiest way is to download a build.prop editor. Open it up, locate persist.audio.fluence.voicecall, and change it to false. Save and reboot. Should solve the muffled sounding voice problem.
Click to expand...
Click to collapse
Thanks, I know that's the fix....it just blows that root is required (I could easily do it to mine but my wife has no desire to let me root hers). After experimenting, the easiest "fix" I've found is to just make sure the bottom speaker is more in line with your mouth and that you don't let the phone "slouch" more vertically (resulting in the bottom speaker being closer to your shoulder).
I am on T-mobile in the US... I was getting comments like speak up.. Sound like you are in a tunnel.. It turns out that covering the noise cancelling mic on the back with your shoulder or a pillow etc causes a problem..
It seems like you have to have root to turn off that feature.
But most of the time calls are clear...
I'm switching from my Nexus 6 and so far my reception is better, and my wife says that she can hear me much better than on my old phone. I am using project Fi
Sent from my Nexus 6P using Tapatalk
If you use Bluetooth or actually hold your phone, then you will be fine. It seems that the problems appear when you try to use the phone without hands by placing it on your shoulder and covering the rear noise cancelling mic.
Sent from my Nexus 6P using Tapatalk

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