Poor earpiece quality, finding "sweet spot" and hissing - Nexus 5 Q&A, Help & Troubleshooting

Hi all
Picked up a Nexus 5 recently (latest model latest revisions) and love the phone but am having issues with the earpiece quality.
I have to constantly move the earpiece/headset around to hear the person and find the "sweet spot", or they fade in and out.
Also I notice a hiss at times.
Reception and earpiece quality overall just don't seem good.
I have iPhone 5, galaxy s4, and htc one and none have these issues.
I am on rogers wireless in Montreal.
Does anyone else have these issues ?
Any idea how I can resolve them ?
Some have suggested changing kernel ?
Any help would be much appreciated
Thanks in advance

captiv123 said:
Hi all
Picked up a Nexus 5 recently (latest model latest revisions) and love the phone but am having issues with the earpiece quality.
I have to constantly move the earpiece/headset around to hear the person and find the "sweet spot", or they fade in and out.
Also I notice a hiss at times.
Reception and earpiece quality overall just don't seem good.
I have iPhone 5, galaxy s4, and htc one and none have these issues.
I am on rogers wireless in Montreal.
Does anyone else have these issues ?
Any idea how I can resolve them ?
Some have suggested changing kernel ?
Any help would be much appreciated
Thanks in advance
Click to expand...
Click to collapse
I have the same low earpiece volume problem.
So i use my phone a lot for voice calls and here's what I've found:
1) Prior to the android update (in stock 4.4.0) the earpiece in-call volume was ok. However the microphone was bad. Meaning other people always complained that i sound very far off and they couldn't hear me clearly. But I could still make calls without using a headset.
2) After 4.4.2 update, the microphone issue seems to be resolved. People tell me that they can hear me better. However the earpiece in-call volume is much lower than before. I can only hear people if I am in a very quiet room and even then I have to strain.
The only way to use the phone for calls is to use a headset (both wired and bluetooth work). The other day I was using my old Samsung Galaxy S3 for a phone call. The difference in clarity for phone calls is night and day. I had to actually lower the volume of the S3 because it was so loud and clear.
At this point, I am not sure whether it's my Nexus phone and a hardware defect. Could it be something that google did in the 4.4.2 update (meaning fixed the microphone, but lowered the in ear volume). Furthermore using a headset at max volume sometimes distorts the audio.
The funny thing is that with the 4.4.2 update the phone speaker is better and louder. However the earpiece for making calls is just plain lousy. I can't take calls unless I am carrying a headset with me.

Related

Earpiece quality?

Does anyone have some information about the earpiece quality?
On the Nexus 4 the quality was very low as on lower volumes interferences from the wireless signal could be heard. Also i don't like phone on which the lowest volume is still much too loud.
Any experience would be very appreciated.
No we dont have any information. The phone isn't even in peoples hands with the exception of media sites.
Just wait until you receive the device and conclude for yourself (or wait for others for a full-review)
Mine's in my hand. The earpiece quality is excellent, it's very loud and clear, the best I've ever encountered!
zephiK said:
No we dont have any information. The phone isn't even in peoples hands with the exception of media sites.
Just wait until you receive the device and conclude for yourself (or wait for others for a full-review)
Click to expand...
Click to collapse
Got my phone right here.. Already have it for like 6 hours (has been shipped today)... Did not test the headphone output yet...
Sound quality is excellent through earphones..Plenty loud..Im pretty impressed with the speakers to..More bass and clarity than the N4.. Turn the volume up on Dead Trigger 2 or listen to some dance music and you will see what i mean.
Ok, thank you very much for your answers :good:
I'm only interested in the earpiece volume. It's nice if the speaker is loud enough but i don't want the earpiece on low volumes too loud. Even more i like it if it's very quiet for on the lowest levels as i'm not all the time in a noisy environment.
If the earphone output is also quite low on the lowest level i'd appreciate that a lot. I had troubles with every Android phone so far, except the HTC One X+, beeing too loud. (And don't start a flamewar. Some people can't get it loud enough and some like phones who are able to adapt to the ambient).
Hi,
Can you tell me if you can control the volume with a wired headset ? (much like the iPhone... and unlike my Nexus 4)
Thanks !
Mine has stopped working...still makes a sound when maximising the volume but I cant hear anything in a call.
Is the Nexus 5 compatible with HD Voice on T-Mobile USA?
Sent from my Nexus 4 using xda app-developers app
not as bad as N4
When on a call on the call volume is low you can hear a faint distorted signal. It kind of sounds like the phone is working on other tasks in the background more than a distorted signal to me. It's faint but kind of annoying when you realize it. The N4 was worse though.
Has anyone else noticed this is or is it just me?

Tinny, rattling earpiece during calls?

Is anyone else experiencing a tinny sounding earpiece when on calls at a moderate to high volume? It sounds like the earpiece is rattling or vibrating, but I don't really notice it too much on music. The other phones on my T-Mobile plan (Note 4 and an S5) don't have this issue at all.
RTbar said:
Is anyone else experiencing a tinny sounding earpiece when on calls at a moderate to high volume? It sounds like the earpiece is rattling or vibrating, but I don't really notice it too much on music. The other phones on my T-Mobile plan (Note 4 and an S5) don't have this issue at all.
Click to expand...
Click to collapse
i also have this rattling noise, I wonder if it is related to the phone speaker ?
this happened to me on various calls to. It doesn't seem to effect music output or anything else though. Also it doesn't happen on all my calls & I've noticed it more on VoWiFi Hasnt bothered me enough as its not consistent and I use somewhere around 50-100 mins a month Haha TXT PLS.

Call quality

When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Huawei Nexus 6P's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Call quality is just fine. However I have a bug where if I start a call on speaker then switch to handset, the mic is muted. Gah!
When you hang up while you were on speaker, do you still here that annoying peep !!!!!!
Sent from my SM-N920C using Tapatalk
Call quality is excellent but on T-mobile, I randomly lose LTE data and only get it back by rebooting the phone. Not cool.
2 Verizon phones here, many callers complaining of the call sounding "muffled" on their end....have found other reports online of the same issue. Pretty good on my end, but apparently not so great on the receiving end.
Google Fi and have had no issues with call quality. Though today I had issues with my proximity sensor not detecting right during a call.
Did the conference call to compare nexus 6 with the 6p. Definitely muffled sound. The other party always complain. So returning this unit, getting another one tomorrow. On t-mobile network.
On Verizon, i get a noticable buzz as my contact is talking and my volume is Medium high or above. on headset. Has anyone else experienced this?
Sounds like mixed results so far. For those that say it's muffled, what are you comparing the call quality to?
airwa1kin7 said:
Sounds like mixed results so far. For those that say it's muffled, what are you comparing the call quality to?
Click to expand...
Click to collapse
My old HTC one m7 lol. Call quality was brilliant on that. Slightly muffled (for other person) on 6p
CeeJayII said:
On Verizon, i get a noticable buzz as my contact is talking and my volume is Medium high or above. on headset. Has anyone else experienced this?
Click to expand...
Click to collapse
With HD calls on T-Mobile I hear static behind every sound. Besides that everything is fine and calls sound great
joedajoester said:
With HD calls on T-Mobile I hear static behind every sound. Besides that everything is fine and calls sound great
Click to expand...
Click to collapse
Mine almost sounds like the speaker is blown out during calls but not when music is played or anything. Also, if I connect Bluetooth during calls or a device other than the phone speaker, the static goes away :-/
I'm getting a very clean call quality on Google Fi. It's much louder on both ends compared to my old 2013 Moto X on Verizon.
As with previous Nexii, the proximity sensor doesn't work properly. Sometimes when ending a call, I take the phone away from my face and notice the notification shade pulled down, because the proximity sensor didn't activate and turn the screen off soon enough.
Also slightly muffled on most calls for verizon.. Only time it's not may be when it's on HD calling with someone who has it..
ohlin5 said:
2 Verizon phones here, many callers complaining of the call sounding "muffled" on their end....have found other reports online of the same issue. Pretty good on my end, but apparently not so great on the receiving end.
Click to expand...
Click to collapse
I posted a fix for this over on reddit. Apparently what is happening is the noise cancellation is interpreting your voice as noise and is attempting to cancel it resulting in a muffled sound. Turning off in call noise cancellation seems to solve the problem. To do this you need to edit your build.prop. The easiest way is to download a build.prop editor. Open it up, locate persist.audio.fluence.voicecall, and change it to false. Save and reboot. Should solve the muffled sounding voice problem.
OneNutShort said:
I posted a fix for this over on reddit. Apparently what is happening is the noise cancellation is interpreting your voice as noise and is attempting to cancel it resulting in a muffled sound. Turning off in call noise cancellation seems to solve the problem. To do this you need to edit your build.prop. The easiest way is to download a build.prop editor. Open it up, locate persist.audio.fluence.voicecall, and change it to false. Save and reboot. Should solve the muffled sounding voice problem.
Click to expand...
Click to collapse
Thanks, I know that's the fix....it just blows that root is required (I could easily do it to mine but my wife has no desire to let me root hers). After experimenting, the easiest "fix" I've found is to just make sure the bottom speaker is more in line with your mouth and that you don't let the phone "slouch" more vertically (resulting in the bottom speaker being closer to your shoulder).
I am on T-mobile in the US... I was getting comments like speak up.. Sound like you are in a tunnel.. It turns out that covering the noise cancelling mic on the back with your shoulder or a pillow etc causes a problem..
It seems like you have to have root to turn off that feature.
But most of the time calls are clear...
I'm switching from my Nexus 6 and so far my reception is better, and my wife says that she can hear me much better than on my old phone. I am using project Fi
Sent from my Nexus 6P using Tapatalk
If you use Bluetooth or actually hold your phone, then you will be fine. It seems that the problems appear when you try to use the phone without hands by placing it on your shoulder and covering the rear noise cancelling mic.
Sent from my Nexus 6P using Tapatalk

Bad voicecall quality, no issues on when on speaker

Hi,
When making a phone call, the receiver of my call complaints that he almost can't hear what I'm saying. When I then switch to speaker, I can be heard fine. Isn't the phone using the same mic for both normal conversation and speaker phone?
Is there maybe an issue with noise reduction? I remember back with the Nexus phones, that the noise reduction could sometimes make a phone call difficult to hear.
(OnePlus 7 Pro on 9.5.11 and now also with 10)
Gabrie
Are you speaking directly into the mic? Is it noisy around you? Is it noisy around the other person? Are you yelling into the mic 1 cm away from it? Is it fine if you leave it off speaker but move the device further away?
GabrieVanZanten said:
Hi,
When making a phone call, the receiver of my call complaints that he almost can't hear what I'm saying. When I then switch to speaker, I can be heard fine. Isn't the phone using the same mic for both normal conversation and speaker phone?
Is there maybe an issue with noise reduction? I remember back with the Nexus phones, that the noise reduction could sometimes make a phone call difficult to hear.
(OnePlus 7 Pro on 9.5.11 and now also with 10)
Gabrie
Click to expand...
Click to collapse
Hi,
I have same issues with my phone. I have tried with both EU and international roms.
If someone have a solution I take it :good:
Similar issues here.
It's actually my biggest complaint with this device. Being on a Canadian carrier and thus not having VoLTE or WiFi probably isn't helping either.
rickysidhu_ said:
Similar issues here.
It's actually my biggest complaint with this device. Being on a Canadian carrier and thus not having VoLTE or WiFi probably isn't helping either.
Click to expand...
Click to collapse
I disabled VOLTE and Wifi and this seems to improve quality a little bit.
klym.software said:
Are you speaking directly into the mic? Is it noisy around you? Is it noisy around the other person? Are you yelling into the mic 1 cm away from it? Is it fine if you leave it off speaker but move the device further away?
Click to expand...
Click to collapse
Sorry for the long delay......
- Yes, directly into the mic
- Not noisy on both sides, tested this today again with my son in our house. It was quiet
- Not yelling, just normal volume.
- Doesn't change when moving the phone away
To add, it seems that calling with WhatsApp voice is a little better and voice call through DUO is really good. Don't understand this.

Question Sound to loud during phone call

Hello,
I have the problem with sound from ear speaker. It is way to loud during call, so everyone around me can hear me. Even on the lowest volume, it may be heard around the phone, even though it is quiet when phone is on the ear. It is as if speakerphone is on during call.
Is this phone made like this, or my is broken? I have tried some fixes, but no luck. This is huge bother for me, so I'm considering to return it.
Does any one else have this problem. Previously I had HTC 10, and the sound during call was perfect.

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