Hello to everyone!
I got my Huawei Mate 9 from Europe 2016-11-27, and set my fingerprint and the password, but when I rebooted the phone, it kept saying that the password is incorrect and fingerprint is unrecognized.
I tried to enter the password and possible combinations (in order I made some horrible typo in the beginning), but it all was useless.
I tried to wipe my data and start over again (hard reset), but wipe didn't work, the password is still there.
Moreover, I tried to use my gmail account that was linked to the Mate 9 and the android device manager (by google) to reset the password on the screen, but it didn't work either.
I also asked for help from the official service center of my country, but they refused to help me (even for money), because the device was made in Europe.
Considering the inability to perform an erecovery (because of the european version), there is no way but to send the device back in europe and wait another 1-1,5 months until it returns..
:crying:
Could anyone, please, give me any tips on how to reset the password and unlock the phone?
I would greatly appreciate your help
Same problem, did you solve it? Did you try to update firmware via three buttons?
Even if erecovery worked it would not erase the password unfortunately. I could get erecovery working for you but I don't think it will provide any solutions.
domestik said:
Same problem, did you solve it? Did you try to update firmware via three buttons?
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Click to collapse
Unfortunately, no.
I gave my mate back to the store where i bought it (in my country), and they asked their technical specialist to help me, so I'm just waiting and making a list of possible passwords that include 1 typo in any number.
What is important, that this specialist told me that it is not the first time when the device is permanently locked, he's already seen the chinese mate 9 with the same bug.
I tried to report this bug to the support center and wrote them 2 letters over these days, but they just do not respond..
duraaraa said:
Even if erecovery worked it would not erase the password unfortunately. I could get erecovery working for you but I don't think it will provide any solutions.
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Click to collapse
Thank you for your reply!
Could you, please, explain why mate 9 acts like some kind of terminator and does not allow me to reset the password in any way?
So there's basically no other solution but to completely format the internal memory at the factory?
103 views and still no solution...
Any ideas, please?
DemonRen said:
103 views and still no solution...
Any ideas, please?
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Click to collapse
Try search solution in Mate8's topics. May be it is same.
5[Strogino] said:
Try search solution in Mate8's topics. May be it is same.
Click to expand...
Click to collapse
Unfortunately, none of the methods that used to work with Mate 8 help with my Mate 9
The bootloader is locked and I wasn't able to enable the developer's mode or root the device before I rebooted it and it locked permanently.
And I don't have any Huawei id..
What is more, the store where I bought the device doesn't even know from which country it came, so they can not send it back for a factory formatting.
Soul crushing despair :crying:
Why haven't you contacted Huawei customer support (international) directly? They have more than one place to call. Did you try calling Europe's division? I know long distance can be annoying, but when you're out of options, it's best to deal with the manufacturer directly. Refusing you seems a bit odd.
Either way, all the best.
Even DC-unlocker (3-rd party tool special for Huawei) still not support out phone. Only way to wait when they will complete researching.
I'm glad it's not so easy to bypass Huawei's security. I'm about to receive my phone, and I would be unnerved if it was stolen and that easy for anyone to access my security login. I'm sure Huawei would help you provided you can show proof of purchase, it doesn't make sense?
Sent from my SM-N910F using XDA-Developers mobile app
opasha said:
Why haven't you contacted Huawei customer support (international) directly? They have more than one place to call. Did you try calling Europe's division? I know long distance can be annoying, but when you're out of options, it's best to deal with the manufacturer directly. Refusing you seems a bit odd.
Either way, all the best.
Click to expand...
Click to collapse
Thank you for your advice!
Yes, of course I tried to ask for help from the support senters of other countries.
United Kingdom Hotline: 08000 886 700, I had to find the international code to dial that number: +44 8000 886 700
A nice woman told me that if the device does not reset the password after the hard reset it means that there is something wrong with it and I need to get it checked. She also said that it was ment to be sold in the western Europe, so I should try and call to any countries from that region. She named Italy, Netherland,
France and Germany.
The only foreign language that I know is English, so I had to find a country where I could freel explain the problem to the support team..
Netherland Hotline: 0800 9188. The international code number didn't help: +31 0800 9188, the number is too short dial (mechanical voice tells me that the number is not in use).
Italy Hotline: 800 191 435 With code number: +39 800 191 435. I've also found this number on some forum where people said that they understand english, but I also wasn't able to dial it (the number is not in use).
France and Germany is out of my range because I don't know the language...
Still, I haven't got any solution
domestik said:
Even DC-unlocker (3-rd party tool special for Huawei) still not support out phone. Only way to wait when they will complete researching.
Click to expand...
Click to collapse
Thank you for your response!
I wrote to the DC-unlocker support team and they couldn't give me any information on how long it would take to complete their research and testing, which is sad..
Today I tried to initiate the system update by pressing volume up+down+power buttons while my phone was connected to the PC, aaaand now it's stuck on "Installing update 5%" for more than 1,5-2 hours. If I try to press the power button to switch it off it writes on the screen something like "Please release the power key to prevent the system from crash". Am I doomed? Is it realy stuck on the update and the phone will be bricked is I swith it off?
I suppose that my firmware is MHA-L29C432B109SP02
Tuffcheez said:
I'm glad it's not so easy to bypass Huawei's security. I'm about to receive my phone, and I would be unnerved if it was stolen and that easy for anyone to access my security login. I'm sure Huawei would help you provided you can show proof of purchase, it doesn't make sense?
Sent from my SM-N910F using XDA-Developers mobile app
Click to expand...
Click to collapse
Of course, I have a full package and a receipt of the store in my country, where I purchased my mate, but that does not help.
Officials in my country refuse to help me, because the device is Euro tested..
I contacted a legal expert and he explained to me that Huawei has no worldwide guarantee and support, that is why in my case I'm left out without help.
If you would really prefer your device to act like an alive brick in any situation just do not unlock your bootloader, do not enable developer's mode and never turn on usb debugging.
Hi DemonRen,
After rebooting fingertip recognition is not accepted, you have to fill up the required Password, but if you have Sim with Pin code before asking for Password it asks for this Pin code.
lionpeloche said:
Hi DemonRen,
After rebooting fingertip recognition is not accepted, you have to fill up the required Password, but if you have Sim with Pin code before asking for Password it asks for this Pin code.
Click to expand...
Click to collapse
Thank you for the advice!
I've read on the official site after the device locked itself that the fingerprint recognition is not allowed after the reboot, which seems extremely strange to me..
You see, the phone has no Sim card inside (I took it off when I was trying to do the factory reset) and my sim has no activated PIN anyway, so I don't think that's the problem..
It keeps asking for a password
DemonRen said:
Thank you for the advice!
I've read on the official site after the device locked itself that the fingerprint recognition is not allowed after the reboot, which seems extremely strange to me..
You see, the phone has no Sim card inside (I took it off when I was trying to do the factory reset) and my sim has no activated PIN anyway, so I don't think that's the problem..
It keeps asking for a password
Click to expand...
Click to collapse
You're welcome, did you try 1234 or 123456 ?
lionpeloche said:
You're welcome, did you try 1234 or 123456 ?
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Click to collapse
Not a bad idea. He should also try 0000.
lionpeloche said:
You're welcome, did you try 1234 or 123456 ?
Click to expand...
Click to collapse
opasha said:
Not a bad idea. He should also try 0000.
Click to expand...
Click to collapse
Thank you for the ideas
Actually, I tried around 70 variations of my password, including possible typos (the pass is long).
And of course 0000, 000000, 1234 and 123456, even though I was pretty sure that it wouldn't help..
I just wish that Huawei had some service where I could provide all the codes (imed,meid,s/n), pictures of the phone, package and receipt (cheque) and that it would be good enough for them to restore my password instead of refusing to help me
I could even send them my fingerprint, if they need to
Why don't you try to call France or Germany ? Most of the guys now are speaking English at least they can connect you to the one who does.
Hello amigos
I am a Spanish guy and I have an AT&T lg g4 bought on ebay on the last black friday. This cell phone, after using it a couple of weeks, I gave it to my nephew. I think the mistake I made was not resetting the phone to factory values, I simply unlinked my google account and then my nephew put his. After a while he reestablished the phone to factory values and when he tried to log in he got the following message: "This device has been reset. To continue, sign in with a Google account that has previously been synchronized with this device" ( Approximate translation from Spanish).
Well, we have tested with your account, mine, create new account and it does not work. Once you have entered the username and password and verify that it is correct, the same message reappears. I have formatted the phone twice with the post I found in this forum TOT method, but the problem continues. I have contacted the technical service of LG Spain but they tell me that the phone imei belongs to AT&T of the United States and they can not do anything, that I can only contact the (China) ebay store where I bought it. I contacted this store but they did not respond. We do not know what to do, because we are also in a difficult economic situation and we can not find another phone.
I would like you to tell me if you know any method to log in, to repair the mobile or anything that could help us, we would be very grateful.
Thanks in advance.
P.S. I tried to write in English as best I could;
I get a error that is like 621**** and a few other digits and the rest I'm assuming is in Chinese.
History is I added phone to mi account almost a month ago, 10 and a half days ago I tried unlocking and got same error, tried again today and got same error but due to the language barrier I can't understand.
I get the utility from official source and have installed driver it gets to 99% each time.
I'm assuming its asking me to wait longer but I don't know how.
Steps leading up to this, went into dev settings oem and usb settings clicked, find my device enabled add account via data done.
I did notice that up until today when I added account again after it didn't work it didn't show mobile number.
I can't speak Chinese so will put a badly translated message up from online translation, hope someone can help as a futher 14 days have now passed and I still can't unlock it says "the phone has been numbered 629911 by looking for the phone lock, can not unlock it"
No idea what that means