I've been having a problem with my Fuze randomly not being able to receive text messages or calls.
Sometimes when people call, they say it rings twice and goes to voice mail. All the while, I never hear anything or get a notification. This happened once after I texted someone to call me when they get a chance. They tried 3 times and then texted me back to say that they were getting sent to voice mail. I didn't get notification for either until after I called this person myself 20 minutes later. Right when the call connected, I got notification of a new text message.
Another time, somebody was calling me for 3 days. I didn't know he was trying to reach me until he finally left a voice mail and I got the notification for that (no missed call notifications).
I called AT&T and their tech support did some tests (called my phone) but since it isn't reproducible 100% of the time, they couldn't offer any explanation.
This isn't a bars/signal issue either as this is occurring in the same spot where my Tilt would always receive calls fine.
Has anyone else seen this?
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
8notime said:
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
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Did you get a Fuze when you switched? Has that worked better for you? I'm still within my 30 days, so I'm debating exchanging it or just returning it and giving up.
I'm having the same problem. I did a quick search and found this;
This AT&T Forum Post
I tried the workaround and haven't had a chance to really test it yet though. I also noticed a few other settings in there that might have accounted for it.
One selection inside the phone settings had to do with whether calls went to voicemail when you're "Unavailable" or "Busy." I'm not familiar enough with the phone to know when it might tag me as either one so I unchecked both and I'm going to recreate my missed calls this morning.
Someone called after the phone had been sitting on my desk all night so I thought maybe it thought I was "Unavailable" due to inactivity (I dunno, I'm winging it) so I'm letting it idle for a few hours and getting a call later to see what happens.
Incidentally I have the exact same problem, no call coming in, but then I get the voicemail message after I try calling someone.
Unless I'm misunderstanding your point, "Unavailable" just means that your phone is switched off or out of signal, and "Busy" means you are already in a call. It's nothing to do with the behaviour or features of the phone.
Cheers,
Steve.
Yeah, I'm wondering if the phone is becoming "Unavailable" for some other reason than me being out of range. I have full bars in the house and that's where this all happened.
I've noticed, too, that I didn't get any email (I have it set to check every hour, even hit send/receive after someone told me they sent me something and it still didn't find it until I sent a second email to myself from another address)
Again, I don't know much about phones but it almost seems like the phone has bars but drops off the network for accepting calls/messages until you do something to activate the system again... or something. I dunno, just speculating.
Last week I went in and exchanged my Fuze for a new one since it was still within the 30 days. Up until tonight, I thought the problem was fixed. I was chatting with my wife over IM and she told me that she tried to call but that it just went to voicemail. I asked her to call back and leave a voicemail to see if it would notify me. I also asked her to send me a text. I didn't get notification for either. I checked my data connection by starting up Opera and going to a few sites. So I know that I had a verifiable connection to the network. I called my voicemail and checked the message I knew that she had left. Only after I made the call did I get notifications for the text messages I had missed. I never got any notification for the voicemail or missed calls.
Unfortunately, it seems this is a problem that isn't related to individual hardware as this is my 2nd phone with the same problem. I've also replaced my SIM card since a salesperson at an AT&T store suggested that it might help. I'm running the stock AT&T ROM minus the bloat, so it's not a custom ROM issue either. At this point, I'm not sure what I should do.
The only other thing I can think of that makes me unique is that I currently reside in Washington state but my number is one that I had ported from California. Is there anything about you're (skyau) situation that makes you unique?
Well the same thing happened again tonight. I received text messages 10 minutes late and I didn't get a voicemail notification until I initiated a call. As much as this sucks, I'm hoping it will stay this consistent so that I can have tech support replicate the problem and then try and fix it.
You may have a problem with your phone number. I'd try changing it.
Have you had experience with a problem like this? Is the phone number really the issue?
If that's what the problem actually is, I'm willing to get a new number. But I don't want to change it just to check and see if that fixes it.
same problem! Really pissing me off I just lost a important job because of this issue a few moments ago! Is everyone running a stock rom? I tested a few, now back to stock no apps nothing trying to find this gremlin WTF!
I'm running stock ROM without the bloat.
I exchanged my Fuze (I'm now on my 3rd) on Saturday and changed my phone number yesterday. I'm waiting to see if the issue happens again. If it does, I'll probably do stock ROM, all the bloat, no apps. If there are still problems, I'll probably try different ROMs.
I was able to get AT&T tech support on the line when the problem was occurring luckily. We went through his battery of tests and he verified that there was a problem. It would seem that the phone forgets/loses it's connection to the towers/network. Notifications (calls, texts, voicemails) aren't received until after the phone remembers/reconnects to the network. It remembers/reconnects when you initiate a call or send a text (essentially require the phone to use the network).
The tech told me that as far as he could tell, it was a hardware issue and that I should exchange my phone. So I'm on number 3 now and hoping for the best. I changed my number because I've been in a different state for 2 years and I had no ties to previous area code. So I figured now was as good a time as any to get a full fresh start (phone/number/SIM).
That sucks about losing the job.
Bump, I just realized a few moments ago that my phone rings once and then it says missed call, i always assumed they called me and then hung up after one ring in case i was in class or i was busy so that i could call them back. this is not the case? Also a few cases a call will drop every now a then... is this due to the radio rom i flashed? typical symptoms of a incompatible radio for a specific location? I'm using the .25.35 blackstone radio in ithaca, ny.
Having the same issue. Phone is asleep, then alerts me to a VM. Missed call doesn't show up in missed call list.
Really pissing me off and I think is responsible for my issues with Slide2Answer somehow.
The only time I have missed calls is because of MSVC. If someone calls and it is private or unknown, it will not ring. If it is somebody in my phone book or who doesn't have a private number, the phone will ring.
So I turned MSVC off and the private callers and the unknown callers will ring in.
it happens to me sometimes as well sometimes the d pad area will flash but i cant answer and it wont appear on screen then it wont say missed call.
sometimes if i try to hit the dial button it will also drop connection and instantly pick it up again
annoying but not a huge problem for me
and of course not on stock rom
Hello I'm quite a novice at cell phone stuff to please forgive me if I'm asking in the wrong place or wrong question.
I bought a Samsung Admire R720 about 6 months ago. It's umm locked for the carrier MetroPCS. I never activated the phone with them because I didn't have the money yet. I just always used the wifi wherever there was a hotspot. I also rooted it because I wanted to use more advanced tools like the wifi analysis and Titanium backup etc. I also used Groove IP on the phone to use my google voice while I was on wifi. Now the fun begins.
I activated the device with Metro online and did all the MEID stuff and the phone seems happy but I cannot dial a call to anyone (unless I use groove ip). When a number is dialed, it rings once and a recording pops up saying:
PS01 Your call cannot be completed. Bye. *click*
Everything else works on the phone though. I can accept incoming calls to the cell phones number. I can text and I can surf the web. All with the wifi radio turned off so I know its going through the carrier.
I'm lost as to why it wont simply make a call out. I have the android toolkit here and can use adb to do anything you ask of me, dumplog push pull... whatever. I've seen the dumplog while trying to make a call and I have a copy of it but I would rather one of you more experienced folks tell me what to search for then post it here. Otherwise the dump is huge and messy because its raw with no modifiers.
Any help would be much appreciated. I do have a ticket in with MetroPCS but I think the real techs there aren't very available or none exist.
Thanks in advance!
Dave
Hi, I own an N5 and I'm absolutely in love with it, and thus have recommended it to anyone asking which phone to buy next, now my father, who has never even used a touch enabled display went and bought one.
His N5 has a weird problem and I cant figure it out since I live quite far away from my parents and troubleshooting with someone over the phone is hard already but even harder with some one who doesn't know ANYTHING about phones or computers. Maybe some of you could shed some light on this?
He says that he can't receive any calls or messages, but make them fine. I should add that he has a weird GSM plan which allows him to use 2 SIMs simultaneously in 2 different phones, when you call him both phones receive the call, this thing is called multi-sim here in Finland and is only provided by one operator, I know that he has a data plan and everything so it should work as he has used it before with 2 different Nokias and with only one phone and the other SIM in a 3G usb modem.
When he has both phones on (the second one being an old Nokia brick) only the Nokia receives calls but both phones are capable of making calls, when only the nokia is on, nothing can be done. no call making or receiving and when only the N5 is on, no calls received but can be made.
He also added that when he makes a call with his N5 (while the nokia is turned on) a icon appears in the notification bar, next to the clock, battery and cellular signal indicators. Since he doesn't know much of PCs or phones he didn't know what the icon meant but described it as a "pie slice with horizontal lines through it" which I suppose could mean WIFI? right? If it indeed is WIFI then why does it only appear while making a call and dissapear when the call is terminated? He is using his mobile data (3G only) and does not have wifi turned on... this is what confused me the most.
So anyone with some idea why a wifi like icon appears while calling with a phone that is only capable of making calls, not receiving them, please help me I'll be visiting my parent this friday and will then be able to look at his phone but until then hes out of luck if none of you guys have any good ideas.
OH and a last mention, when he bought the phone (brand new) it worked flawlessly for a few hours, he made a few calls, received some and even got 2 text messages, so the phone and the SIM card have worked earlier, the fault isn't "out of the box"
EDIT: Just a thought, if he has managed to enable wifi calling in the settings would that cause this kind of behaviour? Just remembered that since 4.4 its right there at the bottom of the settings in the phone app, he could easily have tapped it by mistake since he just basically taps anything he find on his new and cool phone
Hello,
I bought a mi mix 2s some time ago and it's currently running the china rom because I can't unlock the bootloader the next 10 days.
First of all I can call other people and I can use mobile data. Also I'm able to receive calls if the sim is in my old oneplus one.
Now to my problem:
Today I realized that there must be a problem if someone calls me but I couldn't really figure out under what circumstances the issue appears.
However, I could figure out the following:
If I'm on wifi calls work most of the time
If I'm on 4g I don't receive calls most of the time
If I'm on H+ I receive calls most of the time
If the phone is locked I either get the call or the mailbox answers
If I don't get the call there are two things that happen on the phone that is calling me:
If it's a samsung theres just one loud beep and the call ends
If it's a LG there are fast beeps (similar like if the phone is busy)
Thanks in advance for any help
Flatric
EDIT: Just figured out that the problem is that the phone takes too long to switch from 4g to 3g since VoLTE is not supported by my carrier... Found some guys in a forum who complained about the same problem but with a oneplus phone... I'm still open for any ideas that could fix that Maybe someone from germany here who uses O2/Eplus network and got the same problem?
EDIT2: http://en.miui.com/thread-935378-1-1.html Used this to enable VoLTE but can't test if it's working until tomorrow
Fixed it by the way by enabling VoLTE with the miui dialer code explained here
I am looking for some information regarding a problem I am experiencing with my phone, I have 3 questions regarding it. I have stated them at the end of this lengthy post.
My phone is zte grand x2 model z850 and android build is 5.1, carrier is pcmobile in Canada.
The problem is that my android phone seems to work OK and receives calls correctly, but my doctor office, hospial booking office, and phones belonging to my workplace receive a tone followed by some type of reaching a disconnected number. My phone calling log shows no record of calls being received to phone.
The troubleshooting steps are sent email to pcmobile and received response to do a battery reset, pull out battery and sim card for at least one minute and reinstall. If it doesn't work call their customer support and get put through to tech support.
That did not work. Call to the tech support says that all 0:00 second calls end in response to some type of code (mentioned a specific code but I forget) and that it means my phone is responsible. She said android phones allow for rejecting calls based on various categories like toll free originating and such. And that the phones calls not getting through likely belong to a category I have blocked. She mentions just goto phone menu, settings, and something like call block, call reject and I will most likely find something there. If that doesn't work to do a backup and factory reset. To do that she says I need to call zte for help as she isn't allowed to help with it.
My zte phone interface only shows call barring settings with a few things like all incoming or incoming roaming, outgoing or outgoing roaming and that is it.
However it is possible that I came across via a web search a USSD code to ban telemarketers and used it. I just don't no what code it was or even if I did such a thing.
Anyway I called back their customer service to maybe get further help and had specific phone numbers and times of calls that were rejected by disconnected number messages from my workplace. To see if the problem could be isolated at my phone as a reason or maybe in the network somewhere. And was also wanting to know how I can unset the call reject if I have no interface to do it or undo it. Maybe even get confirmation that the noted calls are actually making it to my phone or getting dropped in the network. The new customer support first asked if it was a ported number and since it was, he checked with someone to see if it was a problem. The porting people said all calls were routed correctly through to my phone, but the customer support guy said there was no way to verify if my specific noted calls were included.
He mentions their tech support did not help with actual phone troubles, but he suggested I get another sim card and phone and use them in varios combinations with my phone and sim to get the working/ not working situations and isolate the problem. This I have not done yet as it seems like a lot of expense and jumping through hoops trying to fix a problem that seems like it should be able to be verified in a phone setting log somehow. He refused to put me through to tech support when I said I wanted him to anyway.
My emails with zte have them requesting I do a backup and factory reset, if that doesn't work then try a new sim card, if that doesn't work then book my phone for a repair with them.
So my question number 1 is:
Is there a USSD code that allows me to see settings or logs of such a call reject being used. I have tried *35**# which is supposed to show "incoming call barring" and it responds "Call barring Service has been disabled." My phone user interface doesn't provide for this as best as I can tell.
My question number 2 is:
What is the USSD code that I might have used to try and reject telemarketers which might issue tones that might indicate a disconnected number. I'm thinking this is the most likely reason for my troubles. I have been unsuccessful google searching for what I may have done. I find info on various USSD codes at this forum and elsewhere. But I'm not finding anything specific to help. I thought the *35**# would have helped but it doesn't. It is very possible I did do something like this with a USSD code which is causing my trouble.
.
Part 2 of this question is what would be the USSD codes to see the status or to unset such a thing.
My question number 3:
If there is no way to set status or see the status of call barring and rejecting logs or settings of the phone. If I do a phone reset, how is it possible that it could be the sim card instead. Does the sim card actually store call rejecting and barring settings as well.
Part of troubleshooting this involves me contacting third parties such as work, doctor, or hospital and asking them to try and call me and if not successful contact me someway else and tell me it was unsuccessful. I really doubt any of them want to do this for me more than once or twice. So I'm trying to gather info and limit my number of attempts. It would be real useful to be able to look up logs or settings somehow.
Would anyone know if the effect of *77 being used is that the caller experiences reaching a disconnected number. Or what do they usually experience.
In web searching possible codes I may have used, I came across the *77 code to reject anonymous callers. The *87 would be to unreject such a setting. Is there a method to check the current setting of either on or off somehow.
I am unable to test the specific phones getting the message of reaching a disconnected number. I will however have better access to one of the phones in three weeks time to see if *87 fixes my troubles.