Hi, I own an N5 and I'm absolutely in love with it, and thus have recommended it to anyone asking which phone to buy next, now my father, who has never even used a touch enabled display went and bought one.
His N5 has a weird problem and I cant figure it out since I live quite far away from my parents and troubleshooting with someone over the phone is hard already but even harder with some one who doesn't know ANYTHING about phones or computers. Maybe some of you could shed some light on this?
He says that he can't receive any calls or messages, but make them fine. I should add that he has a weird GSM plan which allows him to use 2 SIMs simultaneously in 2 different phones, when you call him both phones receive the call, this thing is called multi-sim here in Finland and is only provided by one operator, I know that he has a data plan and everything so it should work as he has used it before with 2 different Nokias and with only one phone and the other SIM in a 3G usb modem.
When he has both phones on (the second one being an old Nokia brick) only the Nokia receives calls but both phones are capable of making calls, when only the nokia is on, nothing can be done. no call making or receiving and when only the N5 is on, no calls received but can be made.
He also added that when he makes a call with his N5 (while the nokia is turned on) a icon appears in the notification bar, next to the clock, battery and cellular signal indicators. Since he doesn't know much of PCs or phones he didn't know what the icon meant but described it as a "pie slice with horizontal lines through it" which I suppose could mean WIFI? right? If it indeed is WIFI then why does it only appear while making a call and dissapear when the call is terminated? He is using his mobile data (3G only) and does not have wifi turned on... this is what confused me the most.
So anyone with some idea why a wifi like icon appears while calling with a phone that is only capable of making calls, not receiving them, please help me I'll be visiting my parent this friday and will then be able to look at his phone but until then hes out of luck if none of you guys have any good ideas.
OH and a last mention, when he bought the phone (brand new) it worked flawlessly for a few hours, he made a few calls, received some and even got 2 text messages, so the phone and the SIM card have worked earlier, the fault isn't "out of the box"
EDIT: Just a thought, if he has managed to enable wifi calling in the settings would that cause this kind of behaviour? Just remembered that since 4.4 its right there at the bottom of the settings in the phone app, he could easily have tapped it by mistake since he just basically taps anything he find on his new and cool phone
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Both my brother and I bought Fuze's last week and he has recently been having trouble with his.
Unfortunately I live on the opposite coast so I can't troubleshoot his phone using the hands on approach and instead will try asking here
The Problem:
After working splendidly for the past week and a half, my brother has noticed within the last two days that he cannot send or receive calls regularly. When he is able to receive a call or make an outgoing connection his call quality is significantly distorted and garbled, often ending in a dropped call. Also when people place a call to him it is often the case that the phone doesn't even ring or show up in the call logs and he is only made aware of the call if someone leaves a voicemail.
I insist to him that this is not the phones fault and instead a service problem with the fault belonging all to ATT. I remember having the same problems with my 8525.
He is adamant to the fact that something must be wrong with his Fuze / Touch Pro. He says that when he pops his sim card into his old krazr (for which the Fuze is replacing) all the problems disappear. He also insists that he has full bars and 3g service at his location.
Background:
Via mymobiler and remote desktop, I added YouTube and Live Search back to the internet tab. I added a few cities to the Weather tab using the WeatherDatabaseEditor from andreas.falke and also reverted his phone to the original Black Touch Pro theme (found here) using Diamond TF3D Config 0.6.7.
I also removed the forcecell connection registry entry to allow him to tether his phone.
I believe none of these tweaks would have caused his current problems and still believe the blame mostly falls on ATT's service.
Any advice, help, or comments into this matter would be greatly appreciated!
You could have him try flashing to a different radio just to test. They don't hard reset the device, and as long as you use another TP radio you don't need to be security unlocked.
If that doesn't work, flash back to the original radio and I would bring it in for service.
allenh said:
Both my brother and I bought Fuze's last week and he has recently been having trouble with his.
Unfortunately I live on the opposite coast so I can't troubleshoot his phone using the hands on approach and instead will try asking here
The Problem:
After working splendidly for the past week and a half, my brother has noticed within the last two days that he cannot send or receive calls regularly. When he is able to receive a call or make an outgoing connection his call quality is significantly distorted and garbled, often ending in a dropped call. Also when people place a call to him it is often the case that the phone doesn't even ring or show up in the call logs and he is only made aware of the call if someone leaves a voicemail.
I insist to him that this is not the phones fault and instead a service problem with the fault belonging all to ATT. I remember having the same problems with my 8525.
He is adamant to the fact that something must be wrong with his Fuze / Touch Pro. He says that when he pops his sim card into his old krazr (for which the Fuze is replacing) all the problems disappear. He also insists that he has full bars and 3g service at his location.
Background:
Via mymobiler and remote desktop, I added YouTube and Live Search back to the internet tab. I added a few cities to the Weather tab using the WeatherDatabaseEditor from andreas.falke and also reverted his phone to the original Black Touch Pro theme (found here) using Diamond TF3D Config 0.6.7.
I also removed the forcecell connection registry entry to allow him to tether his phone.
I believe none of these tweaks would have caused his current problems and still believe the blame mostly falls on ATT's service.
Any advice, help, or comments into this matter would be greatly appreciated!
Click to expand...
Click to collapse
I suggest he reverts back to the original theme because whenever I change my theme I cannot make calls or receive calls but when I go back to the original theme calls work perfectly. Please let us know your result.
I've been having a problem with my Fuze randomly not being able to receive text messages or calls.
Sometimes when people call, they say it rings twice and goes to voice mail. All the while, I never hear anything or get a notification. This happened once after I texted someone to call me when they get a chance. They tried 3 times and then texted me back to say that they were getting sent to voice mail. I didn't get notification for either until after I called this person myself 20 minutes later. Right when the call connected, I got notification of a new text message.
Another time, somebody was calling me for 3 days. I didn't know he was trying to reach me until he finally left a voice mail and I got the notification for that (no missed call notifications).
I called AT&T and their tech support did some tests (called my phone) but since it isn't reproducible 100% of the time, they couldn't offer any explanation.
This isn't a bars/signal issue either as this is occurring in the same spot where my Tilt would always receive calls fine.
Has anyone else seen this?
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
8notime said:
I had the exact same problem with my Sprint Touch Pro & ended my contract early & switched to at&t. Hopefully it's not a fundamental hardware problem.
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Click to collapse
Did you get a Fuze when you switched? Has that worked better for you? I'm still within my 30 days, so I'm debating exchanging it or just returning it and giving up.
I'm having the same problem. I did a quick search and found this;
This AT&T Forum Post
I tried the workaround and haven't had a chance to really test it yet though. I also noticed a few other settings in there that might have accounted for it.
One selection inside the phone settings had to do with whether calls went to voicemail when you're "Unavailable" or "Busy." I'm not familiar enough with the phone to know when it might tag me as either one so I unchecked both and I'm going to recreate my missed calls this morning.
Someone called after the phone had been sitting on my desk all night so I thought maybe it thought I was "Unavailable" due to inactivity (I dunno, I'm winging it) so I'm letting it idle for a few hours and getting a call later to see what happens.
Incidentally I have the exact same problem, no call coming in, but then I get the voicemail message after I try calling someone.
Unless I'm misunderstanding your point, "Unavailable" just means that your phone is switched off or out of signal, and "Busy" means you are already in a call. It's nothing to do with the behaviour or features of the phone.
Cheers,
Steve.
Yeah, I'm wondering if the phone is becoming "Unavailable" for some other reason than me being out of range. I have full bars in the house and that's where this all happened.
I've noticed, too, that I didn't get any email (I have it set to check every hour, even hit send/receive after someone told me they sent me something and it still didn't find it until I sent a second email to myself from another address)
Again, I don't know much about phones but it almost seems like the phone has bars but drops off the network for accepting calls/messages until you do something to activate the system again... or something. I dunno, just speculating.
Last week I went in and exchanged my Fuze for a new one since it was still within the 30 days. Up until tonight, I thought the problem was fixed. I was chatting with my wife over IM and she told me that she tried to call but that it just went to voicemail. I asked her to call back and leave a voicemail to see if it would notify me. I also asked her to send me a text. I didn't get notification for either. I checked my data connection by starting up Opera and going to a few sites. So I know that I had a verifiable connection to the network. I called my voicemail and checked the message I knew that she had left. Only after I made the call did I get notifications for the text messages I had missed. I never got any notification for the voicemail or missed calls.
Unfortunately, it seems this is a problem that isn't related to individual hardware as this is my 2nd phone with the same problem. I've also replaced my SIM card since a salesperson at an AT&T store suggested that it might help. I'm running the stock AT&T ROM minus the bloat, so it's not a custom ROM issue either. At this point, I'm not sure what I should do.
The only other thing I can think of that makes me unique is that I currently reside in Washington state but my number is one that I had ported from California. Is there anything about you're (skyau) situation that makes you unique?
Well the same thing happened again tonight. I received text messages 10 minutes late and I didn't get a voicemail notification until I initiated a call. As much as this sucks, I'm hoping it will stay this consistent so that I can have tech support replicate the problem and then try and fix it.
You may have a problem with your phone number. I'd try changing it.
Have you had experience with a problem like this? Is the phone number really the issue?
If that's what the problem actually is, I'm willing to get a new number. But I don't want to change it just to check and see if that fixes it.
same problem! Really pissing me off I just lost a important job because of this issue a few moments ago! Is everyone running a stock rom? I tested a few, now back to stock no apps nothing trying to find this gremlin WTF!
I'm running stock ROM without the bloat.
I exchanged my Fuze (I'm now on my 3rd) on Saturday and changed my phone number yesterday. I'm waiting to see if the issue happens again. If it does, I'll probably do stock ROM, all the bloat, no apps. If there are still problems, I'll probably try different ROMs.
I was able to get AT&T tech support on the line when the problem was occurring luckily. We went through his battery of tests and he verified that there was a problem. It would seem that the phone forgets/loses it's connection to the towers/network. Notifications (calls, texts, voicemails) aren't received until after the phone remembers/reconnects to the network. It remembers/reconnects when you initiate a call or send a text (essentially require the phone to use the network).
The tech told me that as far as he could tell, it was a hardware issue and that I should exchange my phone. So I'm on number 3 now and hoping for the best. I changed my number because I've been in a different state for 2 years and I had no ties to previous area code. So I figured now was as good a time as any to get a full fresh start (phone/number/SIM).
That sucks about losing the job.
Bump, I just realized a few moments ago that my phone rings once and then it says missed call, i always assumed they called me and then hung up after one ring in case i was in class or i was busy so that i could call them back. this is not the case? Also a few cases a call will drop every now a then... is this due to the radio rom i flashed? typical symptoms of a incompatible radio for a specific location? I'm using the .25.35 blackstone radio in ithaca, ny.
Having the same issue. Phone is asleep, then alerts me to a VM. Missed call doesn't show up in missed call list.
Really pissing me off and I think is responsible for my issues with Slide2Answer somehow.
The only time I have missed calls is because of MSVC. If someone calls and it is private or unknown, it will not ring. If it is somebody in my phone book or who doesn't have a private number, the phone will ring.
So I turned MSVC off and the private callers and the unknown callers will ring in.
it happens to me sometimes as well sometimes the d pad area will flash but i cant answer and it wont appear on screen then it wont say missed call.
sometimes if i try to hit the dial button it will also drop connection and instantly pick it up again
annoying but not a huge problem for me
and of course not on stock rom
This is my second G2x and both have exhibited the same behavior. It will dial a number, whether from the phonebook or the dialer itself, and the phone application will say that it is dialing. After 30 seconds or so, and no ringing on the other end of the line, the call ends itself.
I usually have to enable Airplane mode, then disable it, to be able to make a call. sometimes I have to go as far as rebooting the phone completely after which it may or may not work. Incoming calls fail as well so I am missing quite a few calls and texts...but thhe emails and other data messages come through.
Oddly, data works perfectly regardless of whether the phone is having problems calling. This happens in 2g as well as 4g. I have manually selected 2g and could not call and had the same trouble in WCDMA only mode. I thought it was related to Wifi calling but enabling that has no effect.
Any ideas? I am trying my other line to see if that SIM card is having trouble. I just have no other ideas at this point.
pinhead said:
This is my second G2x and both have exhibited the same behavior. It will dial a number, whether from the phonebook or the dialed itself, and the phone application will say that it is dialing. After 30 seconds, no ringing on the other end of the line, the call ends itself.
I usually have to enable Airplane mode, then disable it, to be able to make a call.
Oddly, data works perfectly regardless of whether the phone is having problems calling. This happens in 2g as well as 4g. I have manually selected 2g and could not call and had the same trouble in WCDMA only mode. I thought it was related to Wifi calling but enabling that has no effect.
Any ideas? I am trying my other line to see if that SIM card is having trouble. I just have no other ideas at this point.
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Click to collapse
happened to me today too. I have had the phone since March 20th and I have too reboot to make it work. No idea what could it be.
Sent from my LG-P999 using XDA App
I used to have this problem frequently on my MT3G. Since someone else is having this problem on a different phone, I would guess that it's something software related.
Alright, it is happening on both of my lines. It might be a program that I installed so I am loading them back on one at a time to see if can determine which it is. I am looking at either Google Voice or Beautiful Widgets as likely culprits at this time but there is not certainty. I have also avoided installing Facebook and Twitter. I am able to make calls right now. I will see if this keeps working for the next few hours...maybe through to my morning coffee. I really hope it is an application, something I can do without, because it would be pretty bad if it is the phone. My girl just ordered one of these as well since she likes mine so much.
pinhead said:
This is my second G2x and both have exhibited the same behavior. It will dial a number, whether from the phonebook or the dialer itself, and the phone application will say that it is dialing. After 30 seconds or so, and no ringing on the other end of the line, the call ends itself.
I usually have to enable Airplane mode, then disable it, to be able to make a call. sometimes I have to go as far as rebooting the phone completely after which it may or may not work. Incoming calls fail as well so I am missing quite a few calls and texts...but thhe emails and other data messages come through.
Oddly, data works perfectly regardless of whether the phone is having problems calling. This happens in 2g as well as 4g. I have manually selected 2g and could not call and had the same trouble in WCDMA only mode. I thought it was related to Wifi calling but enabling that has no effect.
Any ideas? I am trying my other line to see if that SIM card is having trouble. I just have no other ideas at this point.
Click to expand...
Click to collapse
Happened to me twice today, first in the AM and then again around 2200 central time. i recently started using setcpu so not sure if thats an issue or not. anyone find the app responsible?
Yes, it has happened to me too, usually after it is in standby or idle, and this is my second phone. But my second phone not happens as often as the first one. Reboot is the only way I can get it to work. I notice that the signal is very weak only 1 or 2 bars.
That is a very good point to mention...that it is almost always directly after bringing the phone out of standby. Mine just did it again.
Same problem here. I don't even know how many calls or txts I've missed since.
Had this issue with my N1 and I always chalked it up to cruddy radio and/or coverage. I've since had it on my g2x once or maybe twice I think (had g2x for 3 days now), but at least after it timed out I was able to try again and the call would go through. With my N1 it would never recover unless I toggled airplane mode or sometimes even needed to reboot.
I hope there are some improvements in this area, because bad radio was my biggest gripe with my N1, and i really want to love this phone!
Sent from my LG-P999 using XDA App
Hi all,
My son ordered this phone from deal extreme and we knew that it wouldn't have total support for 4G frequencies in our area, but we only needed text and telephone, not data. When the phone arrived, it connected to the network fine and he was able to send texts so we thought all was well since, as I understand it, SMS rides on the voice data packets so if SMS works, so should voice.
We soon noticed that he could not make or receive telephone calls. We spent quite a bit of time playing with settings on the phone and calling Virgin Mobile (Canada) tech support. They, too, thought that since he could SMS, he should be able to call. They could see that the IMEI was attempting to make calls through their network and they added it to his account but to no avail.
I am currently trying to get the phone replaced through deal extreme, but I've been asked if it can be repaired. What do you guys think?
Here is a video of the problem.
https://www.dropbox.com/s/cqvfumo1nbgyeuq/VID_20170830_105400.mp4?dl=0
Thanks for any helpful input!
Greydesk
Hi,
I have not been using my OP6 because of a strange issue with it since OOS 10.3.9 (maybe since May 2021)
This issue is: I can not make nor receive normal call with any provider. but my network bar is full and my 4G internet is running smoothly.
If I try to make a call, it just show the call screen, no calling tone and no waiting tone and the other phone doesn't ring.
If I try to call my OP6 from other phones, it just doesn't connect, no call tone no waiting tone... My OP6 also doesn't show any incoming call.
I'm sure my sim cards are OK, I have tried to put them in a different phone and they can make normal call.
If my sim card slots were broken, I would not have any coverage and my 4G wouldn't work...
I can receive SMS just fine.
anybody can help me?
thank you
I had the same issue, at the end oneplus said, bring it to a service center while there plenty or forum posts in their forums from technician saying it's the network chip, i got a new phone but will attempt to replace that chip once i got my replacement.
You could try other stuff, full wipe, other roms etc.