Hi all,
My son ordered this phone from deal extreme and we knew that it wouldn't have total support for 4G frequencies in our area, but we only needed text and telephone, not data. When the phone arrived, it connected to the network fine and he was able to send texts so we thought all was well since, as I understand it, SMS rides on the voice data packets so if SMS works, so should voice.
We soon noticed that he could not make or receive telephone calls. We spent quite a bit of time playing with settings on the phone and calling Virgin Mobile (Canada) tech support. They, too, thought that since he could SMS, he should be able to call. They could see that the IMEI was attempting to make calls through their network and they added it to his account but to no avail.
I am currently trying to get the phone replaced through deal extreme, but I've been asked if it can be repaired. What do you guys think?
Here is a video of the problem.
https://www.dropbox.com/s/cqvfumo1nbgyeuq/VID_20170830_105400.mp4?dl=0
Thanks for any helpful input!
Greydesk
Related
Both my brother and I bought Fuze's last week and he has recently been having trouble with his.
Unfortunately I live on the opposite coast so I can't troubleshoot his phone using the hands on approach and instead will try asking here
The Problem:
After working splendidly for the past week and a half, my brother has noticed within the last two days that he cannot send or receive calls regularly. When he is able to receive a call or make an outgoing connection his call quality is significantly distorted and garbled, often ending in a dropped call. Also when people place a call to him it is often the case that the phone doesn't even ring or show up in the call logs and he is only made aware of the call if someone leaves a voicemail.
I insist to him that this is not the phones fault and instead a service problem with the fault belonging all to ATT. I remember having the same problems with my 8525.
He is adamant to the fact that something must be wrong with his Fuze / Touch Pro. He says that when he pops his sim card into his old krazr (for which the Fuze is replacing) all the problems disappear. He also insists that he has full bars and 3g service at his location.
Background:
Via mymobiler and remote desktop, I added YouTube and Live Search back to the internet tab. I added a few cities to the Weather tab using the WeatherDatabaseEditor from andreas.falke and also reverted his phone to the original Black Touch Pro theme (found here) using Diamond TF3D Config 0.6.7.
I also removed the forcecell connection registry entry to allow him to tether his phone.
I believe none of these tweaks would have caused his current problems and still believe the blame mostly falls on ATT's service.
Any advice, help, or comments into this matter would be greatly appreciated!
You could have him try flashing to a different radio just to test. They don't hard reset the device, and as long as you use another TP radio you don't need to be security unlocked.
If that doesn't work, flash back to the original radio and I would bring it in for service.
allenh said:
Both my brother and I bought Fuze's last week and he has recently been having trouble with his.
Unfortunately I live on the opposite coast so I can't troubleshoot his phone using the hands on approach and instead will try asking here
The Problem:
After working splendidly for the past week and a half, my brother has noticed within the last two days that he cannot send or receive calls regularly. When he is able to receive a call or make an outgoing connection his call quality is significantly distorted and garbled, often ending in a dropped call. Also when people place a call to him it is often the case that the phone doesn't even ring or show up in the call logs and he is only made aware of the call if someone leaves a voicemail.
I insist to him that this is not the phones fault and instead a service problem with the fault belonging all to ATT. I remember having the same problems with my 8525.
He is adamant to the fact that something must be wrong with his Fuze / Touch Pro. He says that when he pops his sim card into his old krazr (for which the Fuze is replacing) all the problems disappear. He also insists that he has full bars and 3g service at his location.
Background:
Via mymobiler and remote desktop, I added YouTube and Live Search back to the internet tab. I added a few cities to the Weather tab using the WeatherDatabaseEditor from andreas.falke and also reverted his phone to the original Black Touch Pro theme (found here) using Diamond TF3D Config 0.6.7.
I also removed the forcecell connection registry entry to allow him to tether his phone.
I believe none of these tweaks would have caused his current problems and still believe the blame mostly falls on ATT's service.
Any advice, help, or comments into this matter would be greatly appreciated!
Click to expand...
Click to collapse
I suggest he reverts back to the original theme because whenever I change my theme I cannot make calls or receive calls but when I go back to the original theme calls work perfectly. Please let us know your result.
Hello everyone,
Is it possible to get some sort of notification that someone is trying to call while my Fuze is tethered on a non-3G network? For example, if someone tries calling, a program on the phone detects the call and notifies the user. Or, what kind of data can be sent while the phone is tethered on a non-3G network? Just SMS? Finally, I have read that as long as data is not actively being exchanged the phone will work.
Any suggestions would be greatly appreciated!
" tethered on a non-3G network?"
problem is that ever since gprs was invented it haven't
blocked for callers to be received thats why it was invented
apart from it's speed inc over normal gsm data modem
however if ones operator use old technology in their centrals
one get the problem you experience where data block calls
the issue being isolated to your isp rather then your phone
there really is no way for you to get an notification by the phone
as the phone never get any info from the central
personally gprs data never blocked a call or sms for me
schwke said:
Hello everyone,
1) Is it possible to get some sort of notification that someone is trying to call while my Fuze is tethered on a non-3G network? For example, if someone tries calling, a program on the phone detects the call and notifies the user. Or,
2) what kind of data can be sent while the phone is tethered on a non-3G network? Just SMS?
3) Finally, I have read that as long as data is not actively being exchanged the phone will work.
Any suggestions would be greatly appreciated!
Click to expand...
Click to collapse
I'm on AT&T so all my answer will be as I know on this network.
1) It will ring, hope that is notification enough.
2)All data, it is just like being online on a dial-up connection but a bit faster.
3) Phone works, HOWEVER, if it is not on 3g any calls will interupt the data flow. Meaning if you recieve a call it will disconnect your data connection. Voice overrides the data.
Ok, thanks for the information! I am on AT&T as well with the Fuze and mostly work on the Edge network. I noticed while doing some trial and error that the phone would ring or receive SMS only when data was not actively being transferred. That is why I was wondering if they made or program, or some notification system that would alert an incoming call or text.
Hello I'm quite a novice at cell phone stuff to please forgive me if I'm asking in the wrong place or wrong question.
I bought a Samsung Admire R720 about 6 months ago. It's umm locked for the carrier MetroPCS. I never activated the phone with them because I didn't have the money yet. I just always used the wifi wherever there was a hotspot. I also rooted it because I wanted to use more advanced tools like the wifi analysis and Titanium backup etc. I also used Groove IP on the phone to use my google voice while I was on wifi. Now the fun begins.
I activated the device with Metro online and did all the MEID stuff and the phone seems happy but I cannot dial a call to anyone (unless I use groove ip). When a number is dialed, it rings once and a recording pops up saying:
PS01 Your call cannot be completed. Bye. *click*
Everything else works on the phone though. I can accept incoming calls to the cell phones number. I can text and I can surf the web. All with the wifi radio turned off so I know its going through the carrier.
I'm lost as to why it wont simply make a call out. I have the android toolkit here and can use adb to do anything you ask of me, dumplog push pull... whatever. I've seen the dumplog while trying to make a call and I have a copy of it but I would rather one of you more experienced folks tell me what to search for then post it here. Otherwise the dump is huge and messy because its raw with no modifiers.
Any help would be much appreciated. I do have a ticket in with MetroPCS but I think the real techs there aren't very available or none exist.
Thanks in advance!
Dave
Hi, I own an N5 and I'm absolutely in love with it, and thus have recommended it to anyone asking which phone to buy next, now my father, who has never even used a touch enabled display went and bought one.
His N5 has a weird problem and I cant figure it out since I live quite far away from my parents and troubleshooting with someone over the phone is hard already but even harder with some one who doesn't know ANYTHING about phones or computers. Maybe some of you could shed some light on this?
He says that he can't receive any calls or messages, but make them fine. I should add that he has a weird GSM plan which allows him to use 2 SIMs simultaneously in 2 different phones, when you call him both phones receive the call, this thing is called multi-sim here in Finland and is only provided by one operator, I know that he has a data plan and everything so it should work as he has used it before with 2 different Nokias and with only one phone and the other SIM in a 3G usb modem.
When he has both phones on (the second one being an old Nokia brick) only the Nokia receives calls but both phones are capable of making calls, when only the nokia is on, nothing can be done. no call making or receiving and when only the N5 is on, no calls received but can be made.
He also added that when he makes a call with his N5 (while the nokia is turned on) a icon appears in the notification bar, next to the clock, battery and cellular signal indicators. Since he doesn't know much of PCs or phones he didn't know what the icon meant but described it as a "pie slice with horizontal lines through it" which I suppose could mean WIFI? right? If it indeed is WIFI then why does it only appear while making a call and dissapear when the call is terminated? He is using his mobile data (3G only) and does not have wifi turned on... this is what confused me the most.
So anyone with some idea why a wifi like icon appears while calling with a phone that is only capable of making calls, not receiving them, please help me I'll be visiting my parent this friday and will then be able to look at his phone but until then hes out of luck if none of you guys have any good ideas.
OH and a last mention, when he bought the phone (brand new) it worked flawlessly for a few hours, he made a few calls, received some and even got 2 text messages, so the phone and the SIM card have worked earlier, the fault isn't "out of the box"
EDIT: Just a thought, if he has managed to enable wifi calling in the settings would that cause this kind of behaviour? Just remembered that since 4.4 its right there at the bottom of the settings in the phone app, he could easily have tapped it by mistake since he just basically taps anything he find on his new and cool phone
Hi,
I have not been using my OP6 because of a strange issue with it since OOS 10.3.9 (maybe since May 2021)
This issue is: I can not make nor receive normal call with any provider. but my network bar is full and my 4G internet is running smoothly.
If I try to make a call, it just show the call screen, no calling tone and no waiting tone and the other phone doesn't ring.
If I try to call my OP6 from other phones, it just doesn't connect, no call tone no waiting tone... My OP6 also doesn't show any incoming call.
I'm sure my sim cards are OK, I have tried to put them in a different phone and they can make normal call.
If my sim card slots were broken, I would not have any coverage and my 4G wouldn't work...
I can receive SMS just fine.
anybody can help me?
thank you
I had the same issue, at the end oneplus said, bring it to a service center while there plenty or forum posts in their forums from technician saying it's the network chip, i got a new phone but will attempt to replace that chip once i got my replacement.
You could try other stuff, full wipe, other roms etc.