I just had my op7's screen replaced. The fingerprint scanner is registering the fingerprints but it won't unlock the phone. I have tried clearing the cache and adding multiple fingerprints for same finger.
propotato said:
I just had my op7's screen replaced. The fingerprint scanner is registering the fingerprints but it won't unlock the phone. I have tried clearing the cache and adding multiple fingerprints for same finger.
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Claim warranty, if it's not working, they need to fix it.
propotato said:
I just had my op7's screen replaced. The fingerprint scanner is registering the fingerprints but it won't unlock the phone. I have tried clearing the cache and adding multiple fingerprints for same finger.
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Same problem....
Did you solve it?
Old fp sensor should be transfered from old frame to new one. If repair was done by 1+ - claim for warranty repair.
acmerw said:
Old fp sensor should be transfered from old frame to new one. If repair was done by 1+ - claim for warranty repair.
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already moved to the new frame, it's strange that it doesn't work
Hi, Did you solve the issue? I have the same issue now..
Got the screen replacement today and on the way back i realised the fp sensor is not working...
What did you do?
Please reply ASAP.
Thanks
Is it's work.you have to allow some time to calibrate again. keep trying to put your fingerprint until it goes and then leave it,with time improves the unlock time but it will never be like before.
by chance do you also have problems with the light sensor?
Can I ask why did you people get the screen replaced? Iam using a OnePlus 7 too.
Sandesh Chinchapur said:
Can I ask why did you people get the screen replaced? Iam using a OnePlus 7 too.
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Because we broke it any way.
For all: Facing same problem on my Oneplus 7T. (Oneplus repair center told that, they need to flash the software and it will fix the problem.)
propotato said:
I just had my op7's screen replaced. The fingerprint scanner is registering the fingerprints but it won't unlock the phone. I have tried clearing the cache and adding multiple fingerprints for same finger.
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Click to collapse
Facing same issue on my k20 pro after screen replacement, how to fix it?
Related
Ever since i got my T Mobile Galaxy S6 Delivered a couple of days ago, the finger print scanner does not work.
It keep displaying the message :
"Make sure that the home key is clean and dry, then try again"
Here is a video of the problem: https://vid.me/aHjp
I bought the phone on Swappa, and the seller claims it never got wet.
I've tried searching for similar issues but have no found anything like it... any thoughts?
I just did a hard reset and still the same issue.
Anyone with any insight please?
Make sure there isn't a protective strip on the button. Peel it off. Had one like that, felt the fool...
It's probably on the way to not working. Mine said that a few times and now always gives me the fingerprint sensor error message.
Hard reset hasn't fixed it.
It's a common issue. Happened to me as well, now it's not working
davebugyi said:
It's a common issue. Happened to me as well, now it's not working
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So what is Samsung doing about it? Can we all submit complaints to them in a common place so they do something.
Should I send it in as a warranty repair?
Crisisx1 said:
Should I send it in as a warranty repair?
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I would. I switched to an iphone 6s+ and i'm sending my S6 to Samsung for work. The fingerprint sensor stopped working and it has a serious hardware issue with the wifi. I only hope they don't blame their **** product's problems on the crack in the back glass.
So my fingerprint scanner started working ...out of no where.
I ran the test under #*0#*
And it says failed... but it works. For now
Weird
it happened again
tip : when I put my finger on home screen , the message vanishes as it read my fingerprint
it's a software issue after updating my fw
now what?
Samsung galaxy note 5 fingerprint scanner not working after factory reset
I also got the same issue. Everything was working fine and i factory reset the phone to clear storage space. After the reset when i tried to set my fingerprint the scanner stopped working and started giving the same dry and clean message. I have realized that the phone doesn't even tries to read the fingerprint and anyways gives the clean and dry message even if i don't touch my finger on the sensor. I think that Samsung is doing this on purpose. I think that we all should get together in this forum and we should try to contact Samsung about this issue. The have to do something about. Thanks
Sinankhan.official said:
I also got the same issue. Everything was working fine and i factory reset the phone to clear storage space. After the reset when i tried to set my fingerprint the scanner stopped working and started giving the same dry and clean message. I have realized that the phone doesn't even tries to read the fingerprint and anyways gives the clean and dry message even if i don't touch my finger on the sensor. I think that Samsung is doing this on purpose. I think that we all should get together in this forum and we should try to contact Samsung about this issue. The have to do something about. Thanks
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Well .. finally the issue just got resolved by just replacing the home button at a local repair shop which cost me arround 7$
Sometimes the sensor doesn't read my fingerprint for 8-10 times. Just keeps vibrating. I need to hold and press my finger dead centre to unlock. Is that how it actually works? Although sometimes it unlocks even just a partial touch. Also sometimes it doesn't respond at all. Is it a hardware problem?
Ishu.Sharma said:
Sometimes the sensor doesn't read my fingerprint for 8-10 times. Just keeps vibrating. I need to hold and press my finger dead centre to unlock. Is that how it actually works? Although sometimes it unlocks even just a partial touch. Also sometimes it doesn't respond at all. Is it a hardware problem?
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maybe you set up your finger wrongly. try setting it up again. my fingerprint sensor works 99% of the times from the first time.
Ishu.Sharma said:
Sometimes the sensor doesn't read my fingerprint for 8-10 times. Just keeps vibrating. I need to hold and press my finger dead centre to unlock. Is that how it actually works? Although sometimes it unlocks even just a partial touch. Also sometimes it doesn't respond at all. Is it a hardware problem?
Click to expand...
Click to collapse
Yes maybe you did a faulty first setup. Set it up again but very careful this time.
Sent from my Honor 8 using XDA Labs
I have deleted and setup the fingerprint multiple times. Each time it works for one or two days flawlessly. Then starts giving problems. Especially when running music player, it'll will never read. Well, I think I'll take it to the service center when I have time as the service center is in a different city.
Ishu.Sharma said:
I have deleted and setup the fingerprint multiple times. Each time it works for one or two days flawlessly. Then starts giving problems. Especially when running music player, it'll will never read. Well, I think I'll take it to the service center when I have time as the service center is in a different city.
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Must be hardware issue this time. Goodluck with that man. Let us know what happens.
Ishu.Sharma said:
I have deleted and setup the fingerprint multiple times. Each time it works for one or two days flawlessly. Then starts giving problems. Especially when running music player, it'll will never read. Well, I think I'll take it to the service center when I have time as the service center is in a different city.
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Try to download the latest FULL-OTA, if the issue is still present, take it to the service center
adriansticoid said:
Must be hardware issue this time. Goodluck with that man. Let us know what happens.
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I didn't get to go to the service centre. But i resolved the problem. I just added one more fingerprint of a different finger and now it works all the time. And is fast too. Don't know what that's got to do with that.
Ishu.Sharma said:
I didn't get to go to the service centre. But i resolved the problem. I just added one more fingerprint of a different finger and now it works all the time. And is fast too. Don't know what that's got to do with that.
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That's puzzling. But I'm glad it's sorted out.
Sent from my Honor 8 using XDA Labs
Yeah it is strange. If I delete the second fingerprint. It becomes problematic.
Ishu.Sharma said:
Yeah it is strange. If I delete the second fingerprint. It becomes problematic.
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I made a setup for both left 'n right fingers too, because i've noticed from 1st day that when i was using the finger used in the setup there was no problems unlocking phone, meanwhile when i was tryin' to unlock with the other one my phone was just keep vibrating as yours. To me this is not a defect, but a clear sign of an even more accuracy placed inside this sensor. Think about it; your left fingerprint isn't the same of the right, because it just CAN'T be equal to the right one! So even if some line could match the other finger, the sensor detects a difference between one and the other and avoid the unlock. I registered my 2nd finger happy after that i thought this
Try to register the same finger twice with evwry different agnle. It will work almost ?% times
man i'm experiencing this too! but the difference is our phone. mine is honor 10 but like i've said i'm experiencing the exact same issue!! tried to do full reset still not working. i even try to register my first fingerprint data but no result. strangely, when my phone is off, and i tried to use the fingerprint, my phone was woke up! i do not understand what kind of bug is this but hopefully as the time goes it will resolved itself:angel:
I have problem with my finger print sensor of honor 6x sometimes it works or sometimes it doesnt show the option of fingerprint, when it doesn't show it messege hardware is not available tell me the solution.
Rajjaware said:
I have problem with my finger print sensor of honor 6x sometimes it works or sometimes it doesnt show the option of fingerprint, when it doesn't show it messege hardware is not available tell me the solution.
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Before the solution it'd be useful to know if this is an hardware issue or software one. Can you tell more about? Problems began after some drop to the floor or normally from one day to the next one? Stock or custom ROM?
Hi guys,
It seems i have an issue with my fingerprint sensor...
It began with a failure of the sensor, it stopped read my fingerprint.
I erased the fingerprint, tried to add a new one, with a new code, with no success.
Simply, when i put my finger on the sensor, nothing happens...
Phone is 4 months old, still on warranty...
Installed a new rom from the scratch with miflash, everything stays the same, sensor not detecting anything.
Anyone with the same problem?Any workaround, or how can i perform a test??
Any suggestions or ideas are welcome.
Press several times Kernel source on your settings-about phone , option 31 test fingerprint sensor ... Does it work ?
If not , did your phone fell on the ground or something ? It sounds like its hardware problem maybe it have to be replaced
DMart9406 said:
Press several times Kernel source on your settings-about phone , option 31 test fingerprint sensor ... Does it work ?
If not , did your phone fell on the ground or something ? It sounds like its hardware problem maybe it have to be replaced
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Thanks for the reply.
Nothing happens...after pressing "enrol" and then touch on the sensor, do nothing...
It's strange, because i never dropped the phone...it has a glass protection and the original case...
The fingerprint sensor just suddenly stopped worked....
Does the phone have warranty ? Its a hardware problem
DMart9406 said:
Does the phone have warranty ? Its a hardware problem
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Yup, phone is 4 months old, i think it has 2 years warranty
Send it to warranty , its for shure hardware problem
I had the same problem, but Xiaomi didn't honor the warranty. What should I do?
Hi! I would like to ask if this is considered normal for Realme 5 RMX1911 to randomly not respond to swipes or touches? That it needs a second touch or swipe in order for the screen to recognize your finger? I tried using the phone's built-in phone manage component check. as well as 3rd-party screen testing apps. Both don't show any issues. Single and multi-touch functions, no stuck or dead pixel detected.
I think the scratch guard on screen reduces the touch sensitivity.
vimal0212 said:
I think the scratch guard on screen reduces the touch sensitivity.
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You'd think so?
If the screen was faulty, then the apps I've used should have detected any abnormalities on it.
Paolonicus said:
You'd think so?
If the screen was faulty, then the apps I've used should have detected any abnormalities on it.
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I faced poor touch response due to this screen guard.
Your problem may be different.
vimal0212 said:
I faced poor touch response due to this screen guard.
Your problem may be different.
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Click to collapse
If you don't mind, can you elaborate on your issue?
Paolonicus said:
If you don't mind, can you elaborate on your issue?
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I had to press two or three times on specific letter / button on screen to respond.
vimal0212 said:
I had to press two or three times on specific letter / button on screen to respond.
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Click to collapse
My issue is somewhat similar to yours. This happens esp. when opening and using the phone after it has not been used for a while. Even when just scrolling thru the apps on the app drawer, there are times that the first swipe up/down won't respond. It requires you to do it the second time. Same thing goes for just clicking or opening an app, regardless if it's pre-installed or user-installed.
Paolonicus said:
My issue is somewhat similar to yours. This happens esp. when opening and using the phone after it has not been used for a while. Even when just scrolling thru the apps on the app drawer, there are times that the first swipe up/down won't respond. It requires you to do it the second time. Same thing goes for just clicking or opening an app, regardless if it's pre-installed or user-installed.
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I strongly believe that screen guard makes problem. If we remove that, we can test
vimal0212 said:
I strongly believe that screen guard makes problem. If we remove that, we can test
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I will probably do that. But in your case now, have you used another screen protector, or perhaps changed it to a tempered glass?
Paolonicus said:
I will probably do that. But in your case now, have you used another screen protector, or perhaps changed it to a tempered glass?
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Click to collapse
I have not tried another screen guard
I have almost the same issue. nothing wont respond except the notification bar,navigation keys. after going to home or recent apps, the issue goes away. I dont have any apps with overlay permission. It should be a software problem right? It happned to me on the dialer screen and coloros6 homescreen.
vimal0212 said:
I have not tried another screen guard
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So how is it now? Did removing the screen protector solved your issue?
Paolonicus said:
So how is it now? Did removing the screen protector solved your issue?
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Pls visit service center first
vimal0212 said:
Pls visit service center first
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Perhaps, but reaching a Service Center is my last option, since I bought my phone online, and getting it repaired via SC would be highly inconvenient (the nearest in my area is 15 kilometers away). That is why I am asking.
Same issue
I also faced similar problems , slightly better after changing from à thick tempered glass to a thinner one. But as I plug in the earphones touch sensitivity goes berserk. Same situation is described by many on official realme forum. Solution, if found, kindly share.
Mine touch working fine...
Sometimes I face hang issue
I also have the same problem the screen some times needs two or more touches to respond, and if the 3.5 mm headphone is connected the touch gets mad it opens apps, videos or pictures during swiping.
Does it be a software problem?
a.el_morshedy said:
I also have the same problem the screen some times needs two or more touches to respond, and if the 3.5 mm headphone is connected the touch gets mad it opens apps, videos or pictures during swiping.
Does it be a software problem?
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I think the problem with thick scratch guard on the screen
Hi this morning suddenly I can't unlock my phone using fingerprint and there is no fingerprint option in settings. Has anyone else experienced this? Should I do a factory reset?
EDIT
I did a factory restart and it is official the fingerprint is gone...
Mine just disappeared. It has happened before and returned on its own, but not this time. I am c567 with 9.1.0.252 flashed. Maybe flashing a different version will get it working again
Maybe a hardware issue, loose fingerprint connector or something.
Then EMUI disables Fingerprint option if sensor is not found
Try googling for Huawei secret dial codes to find a hardware test for Fingerprint (?)
Mine must have been the connector because I put the phone face down on a table and put most of my weight on the back. After a restart the fingerprint came back to life. Obviously you risk breaking it but it worked for me.
crisismcnoodle said:
Mine must have been the connector because I put the phone face down on a table and put most of my weight on the back. After a restart the fingerprint came back to life. Obviously you risk breaking it but it worked for me.
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You can open the cover and fix the fingerprints cables/connectors:
https://www.ifixit.com/Guide/Huawei+Mate+9+Back+Cover+Replacement/101402