Sometimes the sensor doesn't read my fingerprint for 8-10 times. Just keeps vibrating. I need to hold and press my finger dead centre to unlock. Is that how it actually works? Although sometimes it unlocks even just a partial touch. Also sometimes it doesn't respond at all. Is it a hardware problem?
Ishu.Sharma said:
Sometimes the sensor doesn't read my fingerprint for 8-10 times. Just keeps vibrating. I need to hold and press my finger dead centre to unlock. Is that how it actually works? Although sometimes it unlocks even just a partial touch. Also sometimes it doesn't respond at all. Is it a hardware problem?
Click to expand...
Click to collapse
maybe you set up your finger wrongly. try setting it up again. my fingerprint sensor works 99% of the times from the first time.
Ishu.Sharma said:
Sometimes the sensor doesn't read my fingerprint for 8-10 times. Just keeps vibrating. I need to hold and press my finger dead centre to unlock. Is that how it actually works? Although sometimes it unlocks even just a partial touch. Also sometimes it doesn't respond at all. Is it a hardware problem?
Click to expand...
Click to collapse
Yes maybe you did a faulty first setup. Set it up again but very careful this time.
Sent from my Honor 8 using XDA Labs
I have deleted and setup the fingerprint multiple times. Each time it works for one or two days flawlessly. Then starts giving problems. Especially when running music player, it'll will never read. Well, I think I'll take it to the service center when I have time as the service center is in a different city.
Ishu.Sharma said:
I have deleted and setup the fingerprint multiple times. Each time it works for one or two days flawlessly. Then starts giving problems. Especially when running music player, it'll will never read. Well, I think I'll take it to the service center when I have time as the service center is in a different city.
Click to expand...
Click to collapse
Must be hardware issue this time. Goodluck with that man. Let us know what happens.
Ishu.Sharma said:
I have deleted and setup the fingerprint multiple times. Each time it works for one or two days flawlessly. Then starts giving problems. Especially when running music player, it'll will never read. Well, I think I'll take it to the service center when I have time as the service center is in a different city.
Click to expand...
Click to collapse
Try to download the latest FULL-OTA, if the issue is still present, take it to the service center
adriansticoid said:
Must be hardware issue this time. Goodluck with that man. Let us know what happens.
Click to expand...
Click to collapse
I didn't get to go to the service centre. But i resolved the problem. I just added one more fingerprint of a different finger and now it works all the time. And is fast too. Don't know what that's got to do with that.
Ishu.Sharma said:
I didn't get to go to the service centre. But i resolved the problem. I just added one more fingerprint of a different finger and now it works all the time. And is fast too. Don't know what that's got to do with that.
Click to expand...
Click to collapse
That's puzzling. But I'm glad it's sorted out.
Sent from my Honor 8 using XDA Labs
Yeah it is strange. If I delete the second fingerprint. It becomes problematic.
Ishu.Sharma said:
Yeah it is strange. If I delete the second fingerprint. It becomes problematic.
Click to expand...
Click to collapse
I made a setup for both left 'n right fingers too, because i've noticed from 1st day that when i was using the finger used in the setup there was no problems unlocking phone, meanwhile when i was tryin' to unlock with the other one my phone was just keep vibrating as yours. To me this is not a defect, but a clear sign of an even more accuracy placed inside this sensor. Think about it; your left fingerprint isn't the same of the right, because it just CAN'T be equal to the right one! So even if some line could match the other finger, the sensor detects a difference between one and the other and avoid the unlock. I registered my 2nd finger happy after that i thought this
Try to register the same finger twice with evwry different agnle. It will work almost ?% times
man i'm experiencing this too! but the difference is our phone. mine is honor 10 but like i've said i'm experiencing the exact same issue!! tried to do full reset still not working. i even try to register my first fingerprint data but no result. strangely, when my phone is off, and i tried to use the fingerprint, my phone was woke up! i do not understand what kind of bug is this but hopefully as the time goes it will resolved itself:angel:
I have problem with my finger print sensor of honor 6x sometimes it works or sometimes it doesnt show the option of fingerprint, when it doesn't show it messege hardware is not available tell me the solution.
Rajjaware said:
I have problem with my finger print sensor of honor 6x sometimes it works or sometimes it doesnt show the option of fingerprint, when it doesn't show it messege hardware is not available tell me the solution.
Click to expand...
Click to collapse
Before the solution it'd be useful to know if this is an hardware issue or software one. Can you tell more about? Problems began after some drop to the floor or normally from one day to the next one? Stock or custom ROM?
Related
So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
jzero88 said:
So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
Click to expand...
Click to collapse
Mine just started doing this tonight. I have no idea what's causing it, but I really don't wanna do a hard reset.
It's the weirdest thing, and really bothering me since it's a security feature.....
I'm still holding off for now but if I can fix it by the end of tonight I will do a hard reset.
If THAT doesn't work I'll be marching right into Tmobile tomorrow first thing and won't be leaving without a brand new phone!
Did a factory reset.
I was able to add a new fingerprint but there is now a huge delay before unlocking the phone.
F**king pissing me off. $600+ phone giving me crap like this.
Replacing tomorrow
Can't add another fingerprint now. I get this error, can anyone point me in the right dorection?
Galaxy s6 fingerprint not working
After initial set up of my Galaxy S6 my fingerprint worked briefly then failed to match since. Deleted the fingerprint and added three different fingers prints and still no resolve. I returned the first phone to T Mobile and they exchanged for a second device. Exactly the same issue. Since the phone is so new, not alot of posts are made addressing this issue. Will be calling Samsung next. If anyone has a fix, please post.
Damn sorry to hear. Tmobile overnighting a new one today. Hopefully my new one doesn't have this issue, I'm ALMOST tempted to return completely if this is going to be a issue. This is BS
Same issue with mine!!
I'm returning this phone now
Funny thing mine was having the same issue and it's starting to work again. Still slow but will unlock, not sure what is going on
Which version are you using? As I know, there was an update on Friday lastweek.
jzero88 said:
Same issue with mine!!
I'm returning this phone now
Click to expand...
Click to collapse
Hey a friend just told me he got the same problem
just that he doesnt remmber the pin code
any idea what to do?
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
mareen77 said:
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
Click to expand...
Click to collapse
I had the same issue. After tinkering around for a bit, the scanner seems to function fine when power saving mode is turned off. YMMV.
Mine is doing the same thing. I don't think this is a hardware issue though so you probably won't see much difference with getting a new phone or a hard reset even. At this point it's wait until a patch / new firmware is released that resolves the issue or play around with the settings to if something is conflicting with the scanner process.
While I do not have the non recognition issue, it is definitely very slow to unlock. Sometimes takes a full 2-3 second to register and unlock. Can even scan the finger pull it off and will take a couple seconds to unlock, so it seems more of a processing/software issue.
Mine has now developed this issue as well. Was hit or miss for about a day, now it doesn't work at all. In fact, if I press the power botton and the lock screen comes on for a second or so and now unlocks itself. I've tried adding new fingerprints and messing around with the settings, but nothing seems to work. I noticed when looking at the list of fingerprints, one would periodically flash blue. I went in to add a new fingerprint and before I could even start, I noticed a fingerprint starting to register. So I sat and watched and sure enough, an entire fingerprint would go through and register without me placing a finger on the key. I tried cleaning the home key thinking it could be reading a dirty or left over print, but no such luck. Bad deal here. I love this phone, but whatever this issue is is complete garbage. It's almost like its registering its own prints...
Just curious. If you're having these issues is your phone rooted and or do you have apps frozen/removed. Thanks
I'm running pure stock...including TW
I was just under my 14 days so I went ahead and returned my s6 this morning. Sprint gave me a new unit that I haven't had time to test out, but hoping this issue isn't going to plague these devices. I'll update if there are further issues.
Same issue here. Really frustrating!
I seem to be having an issue with my proximity sensor. At times it works 100% which leads me to believe it's a bug in the marshmallow update, since it never happend before it. Sometimes when making a call I can't hang up, the only thing I can do is force reboot the phone. Anyone else with this issue,or should I send it in for repair.
Reilly9 said:
I seem to be having an issue with my proximity sensor. At times it works 100% which leads me to believe it's a bug in the marshmallow update, since it never happend before it. Sometimes when making a call I can't hang up, the only thing I can do is force reboot the phone. Anyone else with this issue,or should I send it in for repair.
Click to expand...
Click to collapse
No it happens to me too since the update, very rarely but very annoying!
I'm on the UK Generic version if that makes any difference...
welshlad said:
No it happens to me too since the update, very rarely but very annoying!
I'm on the UK Generic version if that makes any difference...
Click to expand...
Click to collapse
I'm on the same firmware
Really annoying indeed. I wouldn't say rarely in my case, 70% of the time I'd say... Hopefully it gets solved asap!
Reilly9 said:
I'm on the same firmware
Really annoying indeed. I wouldn't say rarely in my case, 70% of the time I'd say... Hopefully it gets solved asap!
Click to expand...
Click to collapse
I find if you give the screen a wipe where the proximity sensor is when it happens, it usually sorts it out. Maybe it's just over sensitive or something...
welshlad said:
I find if you give the screen a wipe where the proximity sensor is when it happens, it usually sorts it out. Maybe it's just over sensitive or something...
Click to expand...
Click to collapse
Has anyone found any solution? This is annoying me too much. Sometimes even when I tap play in music app, the screen goes black.
I have the same problem which began instantly after updating to build number 32.1.A.1.185, and this happens to me every time I place a phone call. Running the Ear Proximity test has it vibrating constantly (meaning that it detects the ear). If i wipe the area above the proximity sensor before running the test and then run the test with nothing near the sensor then it will remain off - but then when something approaches the sensor it kicks in and then never switches off even when you move away from the sensor.
Seems like they have quietly fixed it through some update because it is working fine now.
Completely same problem here with same behaving, but with build 32.2.A.0.224. Any solution?
I mean as farooknaji wrote...
same problem here!
Where is the proximity sensor. Could be my panzerglass (tempered glass screen protector) pressing on it leading my phone to think its againt my ear?
Same problem here since last firmware update! I contacted sony but they say is a hardware issue :S
Do you guys know a way to fix it? Its pretty anoying
I had this to, after I placed a extra glass screenprotector.
Removed it, no problems any more.
Sent from my E6653 using XDA Labs
I'm having problems with the touchscreen. Most of the time it's working alright but just like this, out of the blue, starts missing touches, swipes, etc.. sometimes this problem is very VERY noticeable and embarassing. I don't know if it's software or hardware related, but I fear this can't be solved. I'm thinking about selling the device before it starts loosing too much value.
See this video i made with my old 950XL to the brand new XZP:https://1drv.ms/v/s!Auxdy70nvM2ppaRjHTtgdbJRe56rzQ
Clearly a hardware issue with your phone. I recommend using your warranty and send it back where you bought it from so they can fix it.
i just think you use the point of your finger where it can't really "touch" with the smooth skin. when it does this try with your whole fingerprint and you will see. it's like touching it with nails. your problem is a no-problem and happens to all capacitive screens on all smartphones
dumyspeed said:
i just think you use the point of your finger where it can't really "touch" with the smooth skin. when it does this try with your whole fingerprint and you will see. it's like touching it with nails. your problem is a no-problem and happens to all capacitive screens on all smartphones
Click to expand...
Click to collapse
Hi, I can guarantee you the problem happens even by using the fingertip (polpastrello) and not just with the nail. Infact, the display itself its quite sensitive and works without problems even with the nail.
What I've shown in the video is I think the worst episode that happened. Most of the time the screen works without issues.. but maybe once I start typing in WhatsApp or inserting a new address in chrome the stock keyboard (which is swiftkey) misses a touch or two and it's very annoying making it impossible to write long sentences.
There's a similar discussion going on sony's forum: https://talk.sonymobile.com/t5/Xperia-XZ-Premium/TOUCHSCREEN-wiered-problem/m-p/1236201#M2473
I have the same problem, but with fingerprint sensor too(sometimes it does not detect fingerprint correctly) .
koszanty said:
I have the same problem, but with fingerprint sensor too(sometimes it does not detect fingerprint correctly) .
Click to expand...
Click to collapse
I find that if your finger is the slightest bit wet (hot sweaty) it will not work, but the moment I dry my finger it works. So it appears to be very sensitive to moisture. Not sure if this can be adjusted or not.
I have the same problem. Mostly around the right side of the keyboard while typing. The back space key area is a mess once in a while. I'm using Google keyboard if that makes any difference.
Sent from my G8142 using XDA-Developers Legacy app
Try touchscreen test first. *#*#7378423#*#*
Reset. Try again. Update/reflash try again. Replace if needed.
My XZP has no touch issues at all.
Sent from my G8141 using XDA-Developers Legacy app
Kenji
I have the same problem with you, especially the right side of the screen.
I am thinking maybe it is my screen protector are too thick or something
I will try to remove my screen protector to test the screen later
I have no screen protector. I don't have the problem anymore after a factory reset.
Sent from my G8142 using XDA-Developers Legacy app
I also have this problem, it's rather annoying. I'm hoping for a software update will fix this. Don't really want to reset my phone to fix this.
Sent from my G8141 using Tapatalk
addicted2phones said:
I also have this problem, it's rather annoying. I'm hoping for a software update will fix this. Don't really want to reset my phone to fix this.
Sent from my G8141 using Tapatalk
Click to expand...
Click to collapse
It has been a number of days since factory reset and no more touch issues. It may be worth the effort.
Sent from my G8142 using XDA-Developers Legacy app
Iam also facing this problem and i read somewhere that you can try system cache delete.
Sent from my G8142 using Tapatalk
martinezma99 said:
It has been a number of days since factory reset and no more touch issues. It may be worth the effort.
Sent from my G8142 using XDA-Developers Legacy app
Click to expand...
Click to collapse
I reset my G8141 last night and still the issue persists. Seems to happen on mine during a gaming session, the phone gets a little warm and the screen looses its sensitivity Seems hardware to me - I doubt its software..
Well I also reset my phone, it did help a little, but still happens. The thing is if I do send this for warranty I know Sony will report back with nothing wrong. Maybe my thumbs just don't get along with this screen.
I seem to have a similar issue. It's not restricted to a particular area of the screen, I've activated the option of seeing where the touch is, sometimes it just skips a touch and does not show it. There are moments when it happens more often and moments when it doesn't happen for some time.
Seems most of the times to be related to changes in the touch pattern, like inverting scroll direction in a page or going from swipe to single touch.
I've tried to reset once clear cache a couple of times, but with no effect. When it happens while scrolling if I keep swiping the finger, sometimes it sees it intermittently, sometimes not but if I touch with another finger near that one, the touch of the second one is shown correctly.
I cannot quite figure out if it's more of a software of hardware related issue. Before this I used a meizu m2 note and I did not change the way I touch the screen, but never had this kind of issue.
ioarst said:
I seem to have a similar issue. It's not restricted to a particular area of the screen, I've activated the option of seeing where the touch is, sometimes it just skips a touch and does not show it. There are moments when it happens more often and moments when it doesn't happen for some time.
Seems most of the times to be related to changes in the touch pattern, like inverting scroll direction in a page or going from swipe to single touch.
I've tried to reset once clear cache a couple of times, but with no effect. When it happens while scrolling if I keep swiping the finger, sometimes it sees it intermittently, sometimes not but if I touch with another finger near that one, the touch of the second one is shown correctly.
I cannot quite figure out if it's more of a software of hardware related issue. Before this I used a meizu m2 note and I did not change the way I touch the screen, but never had this kind of issue.
Click to expand...
Click to collapse
Well I've changed firmware and that seems to have fixed the problem
I was using a O2 firmware version but got a UK generic one from flashtool and now no more touch screen issues, so far...
Sent from my G8141 using Tapatalk
addicted2phones said:
Well I've changed firmware and that seems to have fixed the problem
I was using a O2 firmware version but got a UK generic one from flashtool and now no more touch screen issues, so far...
Sent from my G8141 using Tapatalk
Click to expand...
Click to collapse
Hey mate
Do you have a good tutorial to flash new fw? I want to try the Australian generic fw on mine to see if it resolves the issue
I changed firmware, and the issue seems gone.. weird...
cheetah2k said:
I changed firmware, and the issue seems gone.. weird...
Click to expand...
Click to collapse
Do you have a guide? I'm having touchscreen issues too
When my P30 is placed on the table (I don't notice when in my pocket, duh ) it lights up the "Place finger here" in the bottom.
Does anyone have an idea why that happens?
It's not like the table is moving or anything to trigger a read, so why is it showing?
Could it result in burn-in?
I have same problem, it could result in burning, but i have no idea why it shows up
It is annoying! I've turned it off in favor of a PIN to prevent burn-in
I wrote and email to Huawei and the replied rhat IT shouldnt result in burn-in.
And if I didn't want to risk it, I could turnering it off.
Not really a valid answer...
ZigmaDK said:
I wrote and email to Huawei and the replied rhat IT shouldnt result in burn-in.
And if I didn't want to risk it, I could turnering it off.
Not really a valid answer...
Click to expand...
Click to collapse
I'm surprised their IT is not aware of the latest OTA from last night, which is version 9.1.0.124(C431E3R2P2) and fixed the problem. The annoying fingerprint symbol no longer randomly appears but only if I move my phone (and in the pocket it would not show as the proximity sensor prevents that from happening, which I have tested).
ifonuser78 said:
I'm surprised their IT is not aware of the latest OTA from last night, which is version 9.1.0.124(C431E3R2P2) and fixed the problem. The annoying fingerprint symbol no longer randomly appears but only if I move my phone (and in the pocket it would not show as the proximity sensor prevents that from happening, which I have tested).
Click to expand...
Click to collapse
That didn't solve it for me. It still shows up.
I still use the screen protector that was on the phone when I bought it. Did you remove yours?
ZigmaDK said:
That didn't solve it for me. It still shows up.
Click to expand...
Click to collapse
What's the interval like?
ZigmaDK said:
I still use the screen protector that was on the phone when I bought it. Did you remove yours?
Click to expand...
Click to collapse
I've kept it on. Normally I'm not the kind of guy who uses one, but this was placed on very well I still find the screen to be excellent, it does not bother me. Have you immediately pulled yours off or can you describe a before/after experience?
ifonuser78 said:
What's the interval like?
I've kept it on. Normally I'm not the kind of guy who uses one, but this was placed on very well I still find the screen to be excellent, it does not bother me. Have you immediately pulled yours off or can you describe a before/after experience?
Click to expand...
Click to collapse
I just tested at my desk and it came up 9 times in a minute.
I still have the protector on. Never removed it as it is placed nicely.
ZigmaDK said:
I just tested at my desk and it came up 9 times in a minute.
I still have the protector on. Never removed it as it is placed nicely.
Click to expand...
Click to collapse
I have version 9.1.0.124(C431E3R2P2) and this problem is solved. Fingerprint symbol shows up only when i move the phone.
I have 9.1.0.124(C431E4R2P2) and the symbol sporadically lights up for me as well
matjazzzz said:
I have version 9.1.0.124(C431E3R2P2) and this problem is solved. Fingerprint symbol shows up only when i move the phone.
Click to expand...
Click to collapse
Is that the standard P30 you have on .124? My P30 is on .113.
I have this issue too, the symbol shows up several times a minute. I have seen others mention elsewhere that this could well be a hardware issue?
I'd just assumed this was a software issue but if it is hardware then it may be time to return it?
arsenal74 said:
Is that the standard P30 you have on .124? My P30 is on .113.
I have this issue too, the symbol shows up several times a minute. I have seen others mention elsewhere that this could well be a hardware issue?
I'd just assumed this was a software issue but if it is hardware then it may be time to return it?
Click to expand...
Click to collapse
Yes, it's standard version... After I bought it (first day), phone was updated with this version ...
After I switch off the phone (and put it on the table), symbol shows up for a few seconds, then disappear until I move the phone ..
Maybe you should try first with .124 version .. ?
Hi
My p30 is on 115 update and still has the same problem
Anyone try without or with a different screen protector?
I have found some kind of solution, but by some reason it does not work all the time. Settings- Smart assistance- Shortcuts & gestures - wake screen - Double-tap screen to wake. Activate that option and reboot the device.
But as I can see, that light might be used as some kind of notification light since it blinks when there is something, like e-mail, message and other things that need attention. When there is no internet connection it is not blinking until you move it.
All of the above are just my personal observations and I don't insist that they are 100% correct.
Having this act as a notification indicator isn't a bad theory, although the frequency of it appearing seems wrong for that kind of use.
Personally, I'm bummed at the lack of notification light, something I had been relying on for years with all my previous phones. I might end up taking advantage of the OLED screen and just make it keep the screen on instead.
My phone updated from 111 to 121 today (I guess we have different build numbers in North America), I still see it flashing from time to time while it sits on my desk.
Update: I tried with a tempered glass screen protector and now it doesn't show up unannounced anymore.
I think it is an issue with sensitivity of the screen.
So on a number of occasions I've picked my phone up from the table and when trying to unlock it it will say too many attempts have been made and wait 30 seconds. It's happened when bringing it it out of my pocket too but that seems more plausible if fumbling around with it and hitting the sensor too much but when sitting untouched it's something wrong with the sensor, settings, something. Anyone else? Ideas?
ccrdr said:
So on a number of occasions I've picked my phone up from the table and when trying to unlock it it will say too many attempts have been made and wait 30 seconds. It's happened when bringing it it out of my pocket too but that seems more plausible if fumbling around with it and hitting the sensor too much but when sitting untouched it's something wrong with the sensor, settings, something. Anyone else? Ideas?
Click to expand...
Click to collapse
U need to set it so that u must press fingerprint to activate.I had same problem.
BB1rd said:
U need to set it so that u must press fingerprint to activate.I had same problem.
Click to expand...
Click to collapse
Yeah that seems to be the best way for now