So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
jzero88 said:
So just now my fingerprint scanner stopped working.
It was fine an hour ago and now it won't recognize my finger. I have to unlock it with the passcode.
I've tried adding a new finger and when it asks to press my finger down, I do so and will lift it off to put it on again but it will say lift your finger for like 4 - 5 seconds as if it doesn't realize I took my finger off until 4 - 5 seconds later.
I've done a reboot a few times and same thing. I really don't want to do a hard reset but might be my next step.
Anyone else experiencing this? Or have suggestions?
Click to expand...
Click to collapse
Mine just started doing this tonight. I have no idea what's causing it, but I really don't wanna do a hard reset.
It's the weirdest thing, and really bothering me since it's a security feature.....
I'm still holding off for now but if I can fix it by the end of tonight I will do a hard reset.
If THAT doesn't work I'll be marching right into Tmobile tomorrow first thing and won't be leaving without a brand new phone!
Did a factory reset.
I was able to add a new fingerprint but there is now a huge delay before unlocking the phone.
F**king pissing me off. $600+ phone giving me crap like this.
Replacing tomorrow
Can't add another fingerprint now. I get this error, can anyone point me in the right dorection?
Galaxy s6 fingerprint not working
After initial set up of my Galaxy S6 my fingerprint worked briefly then failed to match since. Deleted the fingerprint and added three different fingers prints and still no resolve. I returned the first phone to T Mobile and they exchanged for a second device. Exactly the same issue. Since the phone is so new, not alot of posts are made addressing this issue. Will be calling Samsung next. If anyone has a fix, please post.
Damn sorry to hear. Tmobile overnighting a new one today. Hopefully my new one doesn't have this issue, I'm ALMOST tempted to return completely if this is going to be a issue. This is BS
Same issue with mine!!
I'm returning this phone now
Funny thing mine was having the same issue and it's starting to work again. Still slow but will unlock, not sure what is going on
Which version are you using? As I know, there was an update on Friday lastweek.
jzero88 said:
Same issue with mine!!
I'm returning this phone now
Click to expand...
Click to collapse
Hey a friend just told me he got the same problem
just that he doesnt remmber the pin code
any idea what to do?
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
mareen77 said:
I have started to develop this issue since today morning. I have the latest update from Samsung too. It works once in a while but this is not good enough. Not sure whether to return the phone over this.
UPDATE - I deleted the existing finger prints and then redone them again. It works but only at a certain angle and not as efficiently as it was the last couple of days.
Click to expand...
Click to collapse
I had the same issue. After tinkering around for a bit, the scanner seems to function fine when power saving mode is turned off. YMMV.
Mine is doing the same thing. I don't think this is a hardware issue though so you probably won't see much difference with getting a new phone or a hard reset even. At this point it's wait until a patch / new firmware is released that resolves the issue or play around with the settings to if something is conflicting with the scanner process.
While I do not have the non recognition issue, it is definitely very slow to unlock. Sometimes takes a full 2-3 second to register and unlock. Can even scan the finger pull it off and will take a couple seconds to unlock, so it seems more of a processing/software issue.
Mine has now developed this issue as well. Was hit or miss for about a day, now it doesn't work at all. In fact, if I press the power botton and the lock screen comes on for a second or so and now unlocks itself. I've tried adding new fingerprints and messing around with the settings, but nothing seems to work. I noticed when looking at the list of fingerprints, one would periodically flash blue. I went in to add a new fingerprint and before I could even start, I noticed a fingerprint starting to register. So I sat and watched and sure enough, an entire fingerprint would go through and register without me placing a finger on the key. I tried cleaning the home key thinking it could be reading a dirty or left over print, but no such luck. Bad deal here. I love this phone, but whatever this issue is is complete garbage. It's almost like its registering its own prints...
Just curious. If you're having these issues is your phone rooted and or do you have apps frozen/removed. Thanks
I'm running pure stock...including TW
I was just under my 14 days so I went ahead and returned my s6 this morning. Sprint gave me a new unit that I haven't had time to test out, but hoping this issue isn't going to plague these devices. I'll update if there are further issues.
Same issue here. Really frustrating!
Related
So for a few minutes after boot the touch screen works fine, if I use the keyboard to navigate I can keep it alive for about 30 seconds then it won't respond, lights for the home, back, menu, and search keys flicker on and off on their own. Running Cyclonic, never had an issue with it before, just started a few days ago. Any ideas on how to fix it? Or should I just get a new phone?
The Chosen Bum said:
So for a few minutes after boot the touch screen works fine, if I use the keyboard to navigate I can keep it alive for about 30 seconds then it won't respond, lights for the home, back, menu, and search keys flicker on and off on their own. Running Cyclonic, never had an issue with it before, just started a few days ago. Any ideas on how to fix it? Or should I just get a new phone?
Click to expand...
Click to collapse
try restoring a backup then flashing the newest touchscreen update in the development thread
Still pretty buggy, it works more, but still not too responsive.
I had a problem that started like this. Eventually it just stopped.. Took it to Sprint because they claimed they could "fix" it. Nogo. Insurance covered it for free tho.
= Free phone. Just took two days. bam. Still frustrating run around. Fat chick cut me in line at the store. >:-(
THEsunnypiglets said:
I had a problem that started like this. Eventually it just stopped.. Took it to Sprint because they claimed they could "fix" it. Nogo. Insurance covered it for free tho.
= Free phone. Just took two days. bam. Still frustrating run around. Fat chick cut me in line at the store. >:-(
Click to expand...
Click to collapse
Might just do that, Although I have been thinking about just getting a new phone since my contract is about up.
I've been having problems with my touch screen recently, it is just randomly unresponsive.. I also have a dead spot about 3/4 of the way up the screen, about as wide as my pinky all the way across the screen. It is quite annoying and frustrating because I have to constantly rotate my phone to be able to touch certain links or options. Isn't the Shift EOL?
bilgerryan said:
I've been having problems with my touch screen recently, it is just randomly unresponsive.. I also have a dead spot about 3/4 of the way up the screen, about as wide as my pinky all the way across the screen. It is quite annoying and frustrating because I have to constantly rotate my phone to be able to touch certain links or options. Isn't the Shift EOL?
Click to expand...
Click to collapse
Yes the Shift is scheduled to be EOL. But for everyone having touch screen issues. If you try a few different fixes, and they do not work. Then your next step should be to RUU back to stock. If it resolves the issue your golden. If that still doesn't resolve the issue, then it's time to take it back to Sprint. But at least this way your Stock Unrooted so they cannot blame it on something you did. Some Sprint centers, or even third party centers will not touch the device if it's rooted.
Actually there's been a dead zone for touch in my shift since I got it. And because of a whole bunch of crazy mishaps I got screwed it off insurance.. It's been less than a year, does HTC have a one year warranty like most phone companies?
Yes they do. But make sure when you take it in it is NOT ROOTED. Or they will insist it was something you did.
prboy1969 said:
Yes the Shift is scheduled to be EOL. But for everyone having touch screen issues. If you try a few different fixes, and they do not work. Then your next step should be to RUU back to stock. If it resolves the issue your golden. If that still doesn't resolve the issue, then it's time to take it back to Sprint. But at least this way your Stock Unrooted so they cannot blame it on something you did. Some Sprint centers, or even third party centers will not touch the device if it's rooted.
Click to expand...
Click to collapse
Thanks, I'm going to RUU back to stock.
Let us know how it goes.
It didn't doe my dead spot the last time but I'll give it another try tomorrow, if it solves some of the other weird problems I'm having I'll be happy
back to stock last night, and today the screen completely failed
The Chosen Bum said:
back to stock last night, and today the screen completely failed
Click to expand...
Click to collapse
Damm that sucks. Time to take it back to Sprint.
Well I had the opposite effect, I RUU'd back to Froyo (cuz it was already on my computer) did all the OTA updates and rerooted, and my problems seem to be fixed.. Should have done it awhile ago but my laptop is sketchy right now.. Easiest way to know if you gotta take it in or not plus you're back to stock so you can take it in.. try it if you're having touchscreen problems
bilgerryan said:
Well I had the opposite effect, I RUU'd back to Froyo (cuz it was already on my computer) did all the OTA updates and rerooted, and my problems seem to be fixed.. Should have done it awhile ago but my laptop is sketchy right now.. Easiest way to know if you gotta take it in or not plus you're back to stock so you can take it in.. try it if you're having touchscreen problems
Click to expand...
Click to collapse
Glad it worked for you .
I have my device unlocked, not coded - european version. It was all good no problems with anything.
Just last night i went to sleep and when I woke up in the morning I noticed this error on my S6:
"An error has occurred with the fingerprint sensor. if this message appears repeatedly, restart your device."
Clearing cache did not help. Nor dit the factory reset...
Tried running fingerprint test by typing *#0*# on the phone app but it stopped with no result so I guess there must be something wrong with the fingerpring scanner.
Honestly I am very dissapointed and must admit that i would not expect one of the major funcionalities to stop working after less than 48 hours from buying.
Anyone else having this?
Nahemahe said:
I have my device unlocked, not coded - european version. It was all good no problems with anything.
Just last night i went to sleep and when I woke up in the morning I noticed this error on my S6:
"An error has occurred with the fingerprint sensor. if this message appears repeatedly, restart your device."
Clearing cache did not help. Nor dit the factory reset...
Tried running fingerprint test by typing *#0*# on the phone app but it stopped with no result so I guess there must be something wrong with the fingerpring scanner.
Honestly I am very dissapointed and must admit that i would not expect one of the major funcionalities to stop working after less than 48 hours from buying.
Anyone else having this?
Click to expand...
Click to collapse
I've just started getting this too. Mine is 11 days old. Did you figure out if it is a hardware or software problem?
MrPez said:
I've just started getting this too. Mine is 11 days old. Did you figure out if it is a hardware or software problem?
Click to expand...
Click to collapse
Kind of.
Apparently some of the SGS6 units are faulty and have loose home button or not well clipped or anyhow you describe it.
So its a hardware problem. They should repair it by replacing the front screen, glass and home button or just give you another phone.
Give it to the warranty.
Today I am very dissapointed in SGS6, would not buy it another time. It is not that spectacular at all.
Better wait for Note 5 or choose another brand.
Cheerz
Nahemahe said:
Kind of.
Apparently some of the SGS6 units are faulty and have loose home button or not well clipped or anyhow you describe it.
So its a hardware problem. They should repair it by replacing the front screen, glass and home button or just give you another phone.
Give it to the warranty.
Today I am very dissapointed in SGS6, would not buy it another time. It is not that spectacular at all.
Better wait for Note 5 or choose another brand.
Cheerz
Click to expand...
Click to collapse
Thanks for the info. Must say, I share your view. The phone looks nice but thats about the best thing I can say about it at the minute!
I'll speak to Samsung in the morning and see what they say.
Sometimes it happens to me too but its very rare and I just have to unlock the phone via password and then the sensor restarts working. I dont think (hope) its a hardware issue.
Well mine is not working for a month now. Not a single time. So its hardware believe me.
I will give it to warranty when possible.
Yours apparently is software issue, or even hardware but not that serious.
I spoke with samsung and was told it is a known issue that they can deal with under warranty. Fortunately mine presented quick enough that I'm getting a replacement from EE.
I had the same issue of sporadically not working. Replaced the phone (warranty). Have the exact same issue on the new phone. Guess I'll exchange yet again. Very frustrating.
Ever since i got my T Mobile Galaxy S6 Delivered a couple of days ago, the finger print scanner does not work.
It keep displaying the message :
"Make sure that the home key is clean and dry, then try again"
Here is a video of the problem: https://vid.me/aHjp
I bought the phone on Swappa, and the seller claims it never got wet.
I've tried searching for similar issues but have no found anything like it... any thoughts?
I just did a hard reset and still the same issue.
Anyone with any insight please?
Make sure there isn't a protective strip on the button. Peel it off. Had one like that, felt the fool...
It's probably on the way to not working. Mine said that a few times and now always gives me the fingerprint sensor error message.
Hard reset hasn't fixed it.
It's a common issue. Happened to me as well, now it's not working
davebugyi said:
It's a common issue. Happened to me as well, now it's not working
Click to expand...
Click to collapse
So what is Samsung doing about it? Can we all submit complaints to them in a common place so they do something.
Should I send it in as a warranty repair?
Crisisx1 said:
Should I send it in as a warranty repair?
Click to expand...
Click to collapse
I would. I switched to an iphone 6s+ and i'm sending my S6 to Samsung for work. The fingerprint sensor stopped working and it has a serious hardware issue with the wifi. I only hope they don't blame their **** product's problems on the crack in the back glass.
So my fingerprint scanner started working ...out of no where.
I ran the test under #*0#*
And it says failed... but it works. For now
Weird
it happened again
tip : when I put my finger on home screen , the message vanishes as it read my fingerprint
it's a software issue after updating my fw
now what?
Samsung galaxy note 5 fingerprint scanner not working after factory reset
I also got the same issue. Everything was working fine and i factory reset the phone to clear storage space. After the reset when i tried to set my fingerprint the scanner stopped working and started giving the same dry and clean message. I have realized that the phone doesn't even tries to read the fingerprint and anyways gives the clean and dry message even if i don't touch my finger on the sensor. I think that Samsung is doing this on purpose. I think that we all should get together in this forum and we should try to contact Samsung about this issue. The have to do something about. Thanks
Sinankhan.official said:
I also got the same issue. Everything was working fine and i factory reset the phone to clear storage space. After the reset when i tried to set my fingerprint the scanner stopped working and started giving the same dry and clean message. I have realized that the phone doesn't even tries to read the fingerprint and anyways gives the clean and dry message even if i don't touch my finger on the sensor. I think that Samsung is doing this on purpose. I think that we all should get together in this forum and we should try to contact Samsung about this issue. The have to do something about. Thanks
Click to expand...
Click to collapse
Well .. finally the issue just got resolved by just replacing the home button at a local repair shop which cost me arround 7$
Hello everyone, I'm not sure if there's another post about this since I didn't see one but if there is let me know.
For the last few days I've been having a problem that I believe is my lock button going bad but I have no idea because I've never seen this before, a lot of times I have to push it 2 - 4 times to lock or unlock my screen, and holding to get power menu will cause it to lock, unlock, then give me the power menu...
I was on cm 12.1 when this started, so I tried different builds (that I knew had no problems) and it didn't change. I've also went back to stock and still no change so I know it can't be the system or apps.
Any help or ideas would be appreciated because I feel like I'm gonna be losing my phone anytime now and I really can't afford another one right now. Thanks in advance for any help...
Sent from my SM-T230NU using XDA-Developers mobile app
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Alek Dev said:
I had the same problem for button for months my worked then i will must press 2-4. Times and then doesn't workes..so you can usr double tap to wake and sleep or power button to volume download it from play store and if you want to rebooot or something else download the Quick reboot and the problem is hardware issue not system!
Click to expand...
Click to collapse
OK thanks that's better then nothing atleast I know it's not just me...
Sent from my SM-T230NU using XDA-Developers mobile app
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
macallik said:
I am experiencing the same thing. I rely heavily on double tap to wake now (Side note: DT2W is a mandatory feature for future phone purchases now) . The power button is still an issue when it comes to taking screenshots, and occasionally when Double Tap to Wake gives me issues.
I reached out to Alcatel and I am eligible for free servicing. I've been dragging my feet since I will have to live without my Idol 3 for 1-2 weeks more than likely, but I will be sending it for repairs next week. I will update to let people know how my experience went.
One thing I want to mention is that I bought the phone at launch approximately 11 months ago. The warranty is a one year warranty, so if you bought your Idol 3 at launch and are experiencing any issues, I recommend that you address it sooner rather than later. For me, I want my phone to be fully functional if/when I get Marshmallow.
Click to expand...
Click to collapse
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
tbkrazeey said:
It's nice to know it's not just me, but this also really sucks, up until now I've seen the idol 3 as a solid strong phone.
I thought about contacting alcatel also but I don't have another phone for a backup either, so if you send it away it'll be awesome if you give updates mostly for future reference.
I bought mine august of last year so I still have time also.
Sent from my SM-T230NU using XDA-Developers mobile app
Click to expand...
Click to collapse
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
macallik said:
Alright I'll keep you posted. Right now, the Alcatel repair center website is down but I'll try and get everything set up and ship it out tomorrow on my lunch break
Click to expand...
Click to collapse
It's actually getting worse already.. And almost unbearable. I'm having to push it up around 10 times to get it to work now, and while it's like that double tap doesn't respond either. This is an extremely weird problem, I really don't understand how double tap and the button can both stop working at the same time, you would think double tap would always work... Unless the mother board is going bad in general, but you would think that would give a lot of other signs besides not unlocking.
Gonna drive me insane [emoji33]
I've been carrying my tablet using my phone for hotspot only, it's sadly easier then fighting it to unlock. I really hope alcatel doesn't play around with repairs.. For the sake of everyone and the fact if they take forever I might reconsider getting an idol 4 when they release...
Edit: I just realized that before this started I've had a weird issue where when I scroll my phone will randomly go into something like I tapped tho I was dragging, it's been frustrating and I didn't consider it to be linked until I just thought of it. Did you have this problem too?
Edit #2: also not unlocking automatically on calls, forcing me to miss calls or im fondling my phone different ways in a hurry hoping I unlock it in time and don't hang up.
Edit #3: also no lock/unlock sounds while having lock issues issues.
Sent from my 6045I using XDA-Developers mobile app
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
I'm gonna have to send mine in. I assume I'll have to flash back to stock but that's my only obstacle.
I'm a bit upset that I'll probably lose B12 for T-mo but this is mainly an extra phone for me anyway.
macallik said:
Sorry guys, looks like you are going to have to test this with someone else. I have been lazy and frequently popped my sim card out via a thumbnail. Eventually the sim ejector button broke so I can't get my sim/sd card out. I'll just call it a day and stick to my DT2W until I get a new phone in the next year or so.
Click to expand...
Click to collapse
On second thought... I was using Soundcloud today and it was acting buggy so I tried to reset the phone. Power button doesn't register at all now, which means that not only am I unable to reset my phone, but also, if my battery dies, I can't turn the phone back on. Kind of a deal breaker there.
I will call Alcatel again and see what their thoughts are if my Sim/SD Card are stuck in my phone when I send it for repairs.
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
macallik said:
Yesterday I went to T-Mobile and they had the standard Sim ejector. Took a bit of elbow grease but they managed to pop it open.
Today I dropped the phone off @ a nearby UPS store. Alcatel should receive the phone by end-of-day Thursday as per the UPS worker. I am relegated to my old Nexus 4 for now.
On a somewhat related note, the paid version of Soundcloud is a life saver. I downloaded all of my music/news updates/podcasts onto my tablet via WiFi and now I can listen to everything without needing an internet connection. Should keep me busy for the immediate future.
Click to expand...
Click to collapse
Well hopefully everything goes well and you get it back soon, I just hope they don't take forever.
I've noticed with mine after I took my case off I'm squeezing around the button and my phone makes a popping/clipping/creaking noise and then the button will work for a few times. So apparently for be it's a separation issue, which is weird because I've never really gave this phone any hard drops. But who knows, could just be a simple design flaw.
Sent from my 6045I using XDA-Developers mobile app
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
kingoftheafro said:
One thing I've found that works great is smart lock. I've got it set to never lock when at home or when I have my bluetooth on and connected to my phone. I don't have the power button issues you're having currently, but I thought I'd throw that option out there to make things a bit better for you. At least then when you press the power button the phone just wakes up on the home screen or whatever you were working on previously. I've been using smart lock for about a month without a hitch and it's the greatest feature I've seen for locking and unlocking the phone.
Click to expand...
Click to collapse
I tried the theory of taking off the lock in general hoping that it had anything to do with it but it didn't, it's just screen on/off problems regardless. I can however use an app for unlocking with power buttons that works flawlessly so that definitely confirms that it's the power button.
@macallik that's great to hear, maybe it won't take so long... My problem would be that I don't have a backup phone to use, so if they stay on top of repairs that's awesome.
Sent from my 6045I using XDA-Developers mobile app
macallik said:
The issue is around waking the phone up when the screen is off, not unlocking the phone.
Anyways, at noon today I got an automated email from Alcatel saying that they had received my phone and will be starting the repair process. So far so good.
Click to expand...
Click to collapse
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
jayb151 said:
Any update? I'm about to send my wife's in, but our backup phone is a piece of garbage.
...actually, we call it the dunce phone.
Click to expand...
Click to collapse
My Nexus 4 seems antiquated so it has been a struggle for me as well.
I haven't gotten any further update yet. I did my Googles and have seen some warranty fulfillments take 2-3 weeks (granted it was a screen replacement) and others take 1-2 days. I am traveling for the week of Memorial Day so hopefully it arrives by Friday. but with each passing day it seems less likely. Utilizing my ZenPad 8.0 tablet a lot more fwiw.
ugh!
My wife broke her Nexus 4, then she broke mine after I upgraded to a Oneplus One. I have a Blu Studio G that we keep around just as an emergency back up, but it is such garbage. takes forever to do anything.
Thanks for letting me know.
@jayb151 Got an email ~20 minutes ago that my package has been shipped and they provided a tracking number. It hasn't arrived at the UPS Facility yet so it is still blank on the tracking page for the most part.
Received the phone back and the power button is functional again. I am going to stick to using Double Tap 2 Wake for the most part since I think that the power button going wonky was more of a design flaw than a random occurrence. They did not fix my broken Sim Card Ejector but I was able to brute force it open.
Overall I am happy with my experience.
Hi guys,
i'm having an issue with my HTC u11, basically when i'm using the phone randomly the swipe down screen (when you swipe the screen down from top to bottom to get the notifications) comes down.
For example if while i am writing a message then drop down screen will come down when i'm typing, i then have to swipe up and continue and again.
it happens more or less all the time and is quite annoying.
any ideas?
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
killa_byte said:
its okay, issue resolved. NOVA Setting had gesture switched on. Swipe down for notification menu, this was the issue. lol
PLease close the thread.
Thanks
Click to expand...
Click to collapse
Well i had the same issue. Was driving me mad! Thanks for the info.
I don't use nova and I have been experiencing this same problem so now what?
Sent from my SM-G955U using XDA-Developers Legacy app
Yeah i though the Nova setting had solved it but it seems to be back again for me, although not as frequent.
I also experience the keyboard collapsing randomly too. Anyone get that?
Hi guys, thought nova got rid bit guess not. I still get the issue. Would this be a software issue or do I have a fault with my hardware?
Any tests I can do?
I reported my issues to HTC and they replied with the following :
To test the function of the touch screen please follow the below steps
1- Dial *#*#3424#*#* > the press accept.
2- From the options, mark Line drawing test > then press run.
3- Then start drawing on the screen to check if there are parts that do not respond
The screen does not have any dead or unresponsive spots tho and the test passes without any issues.
Does anyone experience the keyboard collapses also?
I might do a full reset soon to see if that helps any. If not i will be getting back in touch with HTC.
Did all this as well, and all the tests that I've ran pass just fine. I've also done a hard reset and it didn't make any difference. I do notice that after a soft reset that it takes a while for it to happen again. It's annoying as hell so I will be monitoring this thread. Whatever you find out from htc please update this thread so we can figure out what the hell is going on.
Sent from my SM-G955U using XDA-Developers Legacy app
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
killa_byte said:
I also done the test and it was a pass.
I'm certain it's something to do with the software of htc. The UI has to have something wrong with it. Mind you it hasn't done it to me today yet and I'm nearly at the end of the day.
Has everyone got a case? Can't be case interference?
Click to expand...
Click to collapse
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
themuffinman said:
I turned off edge sense, I removed my screen protector and removed the case. It still does it when it's ready.
Click to expand...
Click to collapse
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
I have emailed HTC back advising them that others are reporting the issue so unlikely that it's a single handset issue.
Awaiting their reply. No doubt it will be along the same lines that @dobknobby got and have to go through the 10 day repair process.
Will update when I get a reply.
I have had the same problem, and I have done the a lot of the same steps;
I tried several different screen protectors, thinking that was causing the issue. I have had no screen protector on for the last week, and yep it still happens.
Shut off edge sense, still happened.
Tested the touch screen, and everything passed.
Last night I noticed that it seemed to be related to the pressure I was putting on the screen, if I pressed down harder on the screen and slide my finger left or right or up the notification bar would come down. Did some more testing and for awhile I was able to reproduce it about 50% of the time. I rebooted the phone into safe mode (hold power button down and then press and hold the power off option for about 5 seconds it will ask if you want to reboot into safe mode). In Safe mode I could not reproduce it, Safe mode disables ALL third party apps.
WARNING: when I rebooted my phone to go back to "normal" all of my widgets and groupings were not on the screens, had to re add them.
After doing all this testing last night, I have not seen the notification come down, but like someone said it seems to get worse the longer the phone is running before reboot.
I was going to do a hard reset, today but that sounds like that may not help.
Not sure if this is software, but with the testing I did last night it seem to work fine in safe mode. However I have wondered if it is something with the screen, like is flexing enough for the sensors at the top to react to the pressure/flex.
Well keep testing and report back.
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
OK, i have ordered HTC u11 this morning from amazon, but i guess i will cancel my order. Had many problems with htc phones in the past. Saw many reviews and thought that this one is perfect with no flaws... Ahh..... Already ordered some accessories for my new device... It's really a shame to read this kind of threads. Hope you guys will find a solution and hope that this won't be a hardware issue.
djbutter said:
I'm also having some issues with the touch screen, but it mainly happens with the keyboard. I like to swipe to type, but lately I've noticed that it gets really jumpy, causing thing errors.
At first i thought it was touchpal so i installed Gboard. Problem still occurs.
I also removed my screen protector and tried did the touchscreen test.
---------- Post added at 07:30 PM ---------- Previous post was at 07:08 PM ----------
I ran the line drawing test a bunch of times and yes, i now do see that mine fails to draw a continuous line on occasion. It only happens in the keyboard (squeezable?) area though.
I'm worried now that edge sense is damaging the touchscreen.
Click to expand...
Click to collapse
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
shivadow said:
Are you running app killers? Stop boost+ auto. Apps updating from gplay can cause you to be kicked out of the keyboard, it can also pause/stop YouTube vids.
The edge sense system is 2 sensors stuck to the inside of the edge of the device, along the aluminium strips, they shouldn't interfere with the screen at any time.
Sweaty hands and greasy screen can cause the screen to misread your touches and gestures.
Running low on internal memory (sdcard) can cause all sorts of issues. Make sure you ALWAYS have a couple of Gb free.
Try to replicate the problem in test mode.
Beamed in by telepathy
Click to expand...
Click to collapse
Personally I made sure to address all your points when trying to figure out what is going on. So none of this applies to me.
scotia_rfc said:
Does your keyboard collapse when you are typing? That happens with me. Really frustrating when you are typing quite fast then the keyboard just disappears. Then you end up tapping a link or something that was behind the keyboard. You then need to go back to the page you were on and start typing all over again.
Click to expand...
Click to collapse
It doesn't collapse for me, but i do occasionally have the notification shade pulled down.
dobknobby said:
Exactly same issue here. Very very annoying. As a HTC fanboy I'm quite dissapointed. Phone less than 2 months old. I actually spoke to HTC today, they said they would have to book it in for a repair... Takes up-to 10 business days... I said this is not acceptable! Waiting for a email back.
Click to expand...
Click to collapse
Same here, only I was told 7 to 15 business days. Offered to give c card to have a replacement shipped, but that is no longer an option with HTC.
So when I washed my M9, I was without a device for 2 days, but now that their phone is crap, it's going to be 3-4 weeks.
Unhappy....