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Im going to buy 3D the seller told me that he is old abouth a month, can i check it for sure, is there a lifetimer that is not reset buy wiping device?
ul71m0 said:
Im going to buy 3D the seller told me that he is old abouth a month, can i check it for sure, is there a lifetimer that is not reset buy wiping device?
Click to expand...
Click to collapse
This phone was only released this summer. If it looks good (no scratches or dings) you should be ok.
But i guess the store where he bought it can check the serial number for you and say when it was sold.
I bougth other one with warranty but 3 months old and has screen protector and silicone case from start and its like new + i have warranty
Sent from my LG-P920 using XDA App
All of these have 2 years warranty and NONE of them are more than 7 months old.
Sent from my LG-P920 using xda premium
Yes i know but here we have phones with no warranty or any kind of paper old 5 months and sold as new just opened!
All of these have 2 years warranty and NONE of them are more than 7 months old.<br />
<br />
Sent from my LG-P920 using xda premium
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Click to collapse
Not always. I bought mine new from a reputable company boxed and everything and there's no warranty documents at all with mine.
Dave
Sent from my LG P920 using Tapatalk
mistermentality said:
Not always. I bought mine new from a reputable company boxed and everything and there's no warranty documents at all with mine.
Dave
Sent from my LG P920 using Tapatalk
Click to expand...
Click to collapse
In the UK we don't need any documentation for warranty as they use the Serial number/imei number etc and it comes as standard with all new products sold even if it's sold on.
projectsome said:
In the UK we don't need any documentation for warranty as they use the Serial number/imei number etc and it comes as standard with all new products sold even if it's sold on.
Click to expand...
Click to collapse
That's good to know. I just rechecked what came with my phone and it turns out I didn't notice a tiny piece of paper that does say there is a two year warranty but no forms to prove purchase in case of a claim so you must be correct that they can tell from your phone when it was purchased.
Though mine is rooted which invalidates warranty anyway.
Dave
Sent from my LG P920 using Tapatalk
U can unroot it
ul71m0 said:
U can unroot it
Click to expand...
Click to collapse
True but if a situation arose where phone was unusable I couldn't. Glad I rooted though
Dave
Sent from my LG P920 using Tapatalk
mistermentality said:
That's good to know. I just rechecked what came with my phone and it turns out I didn't notice a tiny piece of paper that does say there is a two year warranty but no forms to prove purchase in case of a claim so you must be correct that they can tell from your phone when it was purchased.
Though mine is rooted which invalidates warranty anyway.
Dave
Sent from my LG P920 using Tapatalk
Click to expand...
Click to collapse
Depends on what you're claiming for on the warranty I guess. If it's firmware then yes the warrantly would most likely become invalid but if it's hardware say like the screen or battery then I doubt they'd void the warranty.
I don't think alot of resellers (I assume) would care as they're not actually paying for the costs, LG is.
If you actually read all the stuff in the box you would know that ALL the handsets come with a two year warranty (verified by serial number) and that software mods do not invalidate the warranty. I know this for a fact having sent my o3d in for repair last month running selfkang and it came back, with selfkang still installed filly repair without so much as a blink of an eye from the repair team.
Sent from my LG-P920 using xda premium
hefonthefjords said:
If you actually read all the stuff in the box you would know that ALL the handsets come with a two year warranty (verified by serial number) and that software mods do not invalidate the warranty. I know this for a fact having sent my o3d in for repair last month running selfkang and it came back, with selfkang still installed filly repair without so much as a blink of an eye from the repair team.
Sent from my LG-P920 using xda premium
Click to expand...
Click to collapse
The warranty bit is a tiny piece of paper that had got slipped inside a foreign language mini booklet on mine so its not surprising I didn't notice it as I only read the english language booklet.
As for rooting you are wrong as during an exchange with lg uk last year where I was annoyed I might have to root to get gingerbread they told me rooting would invalidate my warranty. That was official lg reply so it must do.
Dave
Sent from my LG P920 using Tapatalk
pay attention to the state of the LGO3D
Ahhhhh ASUS THOSE JERKS. I sent my tablet into be repaired because the screen cracked when I was docking the laptop. I hoped they would pay for the repair, but they said it was customer damage so they charged me $250. I got an RMA on Aug 16th and I UPSed the tablet to them on August 17th. They didn't get back to me until Sept 11th, and I sent my CC info to them. They sent the tablet back on the 13th, and it just got here today...UNREPAIRED! WHAT THE HELL!?
I'm livid.
Was it unlocked? Are there any comments either in the box with the paperwork, or online on the VIP site?
Sorry that happened
No it was not rooted or unlocked. There was a rejection notice stating that I didn't pay in time, and that I didn't respond to calls or emails from them. But I did!!! I called them every other day asking about my tablet, and they told me I would have to wait for an email. I got the first email on 9/11 and paid the same day because it said:
Payment will need to be received no later than ( 9/14/12 ) to prevent your RMA from being returned unrepaired on ( 9/17/12 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
I PAID THE SAME DAY, WHAT THE HELL?
Asus service centers are horrible. You should be on the phone with your credit card company getting a charge back ASAP. I wouldn't even deal with Asus. To much trouble.
Nefariouss said:
Asus service centers are horrible. You should be on the phone with your credit card company getting a charge back ASAP. I wouldn't even deal with Asus. To much trouble.
Click to expand...
Click to collapse
Agreed - you are much better off getting a SquareTrade warranty to avoid these types of issues.
Does it suck that you have to pay for "another" warranty when you should have one through the manufacturer - definitely! But, it sucks even more trying to deal with Asus!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Is there an Asus rep here? I googled Megan Nesmith and see that other people have had issues with support and her name comes up as the contact.
If you bought it with a credit card and it has extended warranty coverage you can contact them with all the information, charges and so to Asus and they very well may refund the purchase price of the product since Asus isn't showing good faith on their warranty.
Credit card companies work wonders sometimes!
Ready2Mosh said:
If you bought it with a credit card and it has extended warranty coverage you can contact them with all the information, charges and so to Asus and they very well may refund the purchase price of the product since Asus isn't showing good faith on their warranty.
Credit card companies work wonders sometimes!
Click to expand...
Click to collapse
That's an interesting idea, I wonder if the prime owners have considered this with respect to the wifi and GPS issues that have driven the Best Buy and Amazon return programs?
I used a debit card from a small credit union.
How FREAKING typical of Asushole Repair service
Yeah - they contracted with what must be the single WORST service company operating in this country today. There has been a steady stream of ABSOLUTELY UNACCEPTABLE service actions from this horror story of a company. Earlier this year there was at least 3 cases of smashed and dented tablets that the company claimed was "User Damage" - then ended up replacing the tablets. People went to a lot of trouble to take picture, and document everything before sending. What does it say when people are actually AFRAID to send in their device for repair? People waiting 5 weeks to get responses; 3 weeks just to have the item checked in, and CONSTANT stories of tablets coming back exactly how they were sent in (or worse than when sent in)
This needs to stop... I advise everyone who needs to deal with them to get a commitment BEFORE doing the RMA, and a Managers name. Get said manager to tell you whats going to happen, and contact him the MINUTE they diverge from the plan (which will be upon receipt of your tablet. The one time I dealt with them, I started calling the morning my tablet arrived, and I had it back withing 2 weeks, but it was an uphill struggle. Do whatever you have to to be heard. Keep all the email addresses and write early,, write often! Otherwise, you are stepping into a mine field.
Old article but still probably very true
Old article, but this is probably still going on
http://consumerist.com/2008/07/10-secrets-to-getting-better-tech-support-from-asus.html
geeheeber said:
Is there an Asus rep here? I googled Megan Nesmith and see that other people have had issues with support and her name comes up as the contact.
Click to expand...
Click to collapse
You can PM Tien at ASUS_USA here at XDA.
geeheeber said:
Ahhhhh ASUS THOSE JERKS. I sent my tablet into be repaired because the screen cracked when I was docking the laptop. I hoped they would pay for the repair, but they said it was customer damage so they charged me $250. I got an RMA on Aug 16th and I UPSed the tablet to them on August 17th. They didn't get back to me until Sept 11th, and I sent my CC info to them. They sent the tablet back on the 13th, and it just got here today...UNREPAIRED! WHAT THE HELL!?
I'm livid.
Click to expand...
Click to collapse
Wow!
That's almost criminal if you ask me.
I'd forget the Asus name ever existed if this happened to me.
Sorry you have to go thru this kind of trouble geeheeber
Just file a dispute with the CC company for the charge. Right now thats your best bet.
My unit have these strange white dots a bit like dead pixels. I sent it to Asus after 2 weeks of using. It was there 3 weeks and then returned and said nothing wrong. I was like wtf.. Now have more these dots but not sure if they still consider this as a flaw..
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
CandyAndy said:
My unit have these strange white dots a bit like dead pixels. I sent it to Asus after 2 weeks of using. It was there 3 weeks and then returned and said nothing wrong. I was like wtf.. Now have more these dots but not sure if they still consider this as a flaw..
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Those are Hot Pixels. I had 2 on my prime and after a few months I had 3 more appearing on my prime. Luckily, I exchanged my prime for the infinity from BB...
Good luck with your device.
ImYoungxD said:
Those are Hot Pixels. I had 2 on my prime and after a few months I had 3 more appearing on my prime. Luckily, I exchanged my prime for the infinity from BB...
Good luck with your device.
Click to expand...
Click to collapse
So what you are saying is that no way to fix them and will only get worse?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Well, I have emailed and faxed my RMA contact and no reply yet. I also sent a PM to ASUS_USA on XDA. I will update this thread as this fracas unfolds.
CandyAndy said:
So what you are saying is that no way to fix them and will only get worse?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
You can't fix em. They actually might get bigger...mine did on the Prime.
no problems with the czech service center. after 5 rma's (3 tf101, 2 unlocked tf201) im still happy with the service itself.
Is the SquareTrade plan void if I unlock the tablet, I am wanting to unlock and install a rom but at the same time don't want to be without a warranty.
Thanks Everyone
As nobody with such plan responded...
Your best move would be to look for terms of your plan and search for something like user interfering/changing softwere, or more specificaly, unlocking bootloader/device.
I had two warranty plans, one from asus, the other one was a bonus from the shop I bought my tf700. Both are void due to unlocking... Check your plan terms and make your decision
I have a similar protection plan that I bought with the tablet from Best Buy and I know that I am covered. This is the only reason I decided to go forward with unlocking bootloader, rooting, and flashing a new ROM. I am glad I did and often question how I tolerated this thing before, but if did not have that coverage then I would not have made the switch. Like the previous response said, it would prob be best to search through the terms of your contract to see exactly what you are covered for.
As long as you get the accidental coverage, you're all set.
Sent from my Nexus 7 using Tapatalk 2
Thanks for all your replys. I got mad enough at the stock os that i unlocked and flashed a new rom anyway. I am glad i did now running clean rom and more then hppy with it i plan on buy the new warranty as it looks like it will still cover me.
Thanks for taking the time to reply.
How do you know your cover with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
---------- Post added at 11:44 PM ---------- Previous post was at 11:42 PM ----------
Turin87 said:
I have a similar protection plan that I bought with the tablet from Best Buy and I know that I am covered. This is the only reason I decided to go forward with unlocking bootloader, rooting, and flashing a new ROM. I am glad I did and often question how I tolerated this thing before, but if did not have that coverage then I would not have made the switch. Like the previous response said, it would prob be best to search through the terms of your contract to see exactly what you are covered for.
Click to expand...
Click to collapse
How do you know your still covered with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
ryanskeltis said:
How do you know your cover with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
---------- Post added at 11:44 PM ---------- Previous post was at 11:42 PM ----------
How do you know your still covered with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
The only way that asus knows the dev is unlocked is the fact that the tablet says "this device is unlocked" in the top left corner when you first boot it up. They could dig a little deeper and of course find out if that was not there but this makes it simple for them. Best buy however, does not care about that crap. I have already taken mine in and got a brand new replacement and they did not bother to worry about the dev being unlocked for a split second. The guy even told me when I bought it, I was covered for any reason and I was sitting there talking to him about rooting and what not. Best buy prob has a deal with asus for being a dealer/distributer of their product that says asus cant bother to "honor" warranties or whatever, or best buy will turn around and sell it as a refurb. Either way, your covered and this is the only reason I feel so comfortable with having my dev unlocked, rooted, and booted with some CROMi because it is a completely diff device with it.
Turin87 said:
The only way that asus knows the dev is unlocked is the fact that the tablet says "this device is unlocked" in the top left corner when you first boot it up.
Click to expand...
Click to collapse
This is completely false - Asus knows if you are unlocked without even touching your device. In order to unlock, you device MUST contact Asus and they record your serial number.
For what its worth, SquareTrade is MUCH less expensive as well (although you do have to mail it to them unlike Best Buy)...
Sent from my Nexus 7 using Tapatalk 2
Turin87 said:
The only way that asus knows the dev is unlocked is the fact that the tablet says "this device is unlocked" in the top left corner when you first boot it up. They could dig a little deeper and of course find out if that was not there but this makes it simple for them. Best buy however, does not care about that crap. I have already taken mine in and got a brand new replacement and they did not bother to worry about the dev being unlocked for a split second. The guy even told me when I bought it, I was covered for any reason and I was sitting there talking to him about rooting and what not. Best buy prob has a deal with asus for being a dealer/distributer of their product that says asus cant bother to "honor" warranties or whatever, or best buy will turn around and sell it as a refurb. Either way, your covered and this is the only reason I feel so comfortable with having my dev unlocked, rooted, and booted with some CROMi because it is a completely diff device with it.
Click to expand...
Click to collapse
well thank you very much i was debating on unlocking mine because i bought the warranty, but now that i know best buy doesnt care, im gonna unlock it, thank you
Belenus93 said:
Thanks for all your replys. I got mad enough at the stock os that i unlocked and flashed a new rom anyway. I am glad i did now running clean rom and more then hppy with it i plan on buy the new warranty as it looks like it will still cover me.
Thanks for taking the time to reply.
Click to expand...
Click to collapse
One thing to check for is if they cover damage. My SIII has full damage protection, and I had rooted it, but since it got totally hosed, they couldn't turn it on to check if it had been rooted or not. If your tablet's plan has the same thing, and it stops working, just drop it from the second story before you send it in.
Mikey1969 said:
One thing to check for is if they cover damage. My SIII has full damage protection, and I had rooted it, but since it got totally hosed, they couldn't turn it on to check if it had been rooted or not. If your tablet's plan has the same thing, and it stops working, just drop it from the second story before you send it in.
Click to expand...
Click to collapse
Exactly - that's why the "accidental coverage" is so important - it literally covers ANY problem. Think about it - if you brick a device while flashing firmware, that damage was accidental, right (surely, you didn't MEAN to brick your device!)?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Hi,
I want to send my unlocked device in to have the dust under the screen removed and the bezel glued down properly. It is 2 months old. My question:
Is there anything i should do or ask or mention before sending it in?
Sent from my ASUS Transformer Pad TF700T
Hmm... They will probably try to charge you as you are unlocked
How did you get dust under the screen?
They'll probably change the motherboard, preventing you from unlocking, and charge your for that, too. :silly:
sbdags said:
Hmm... They will probably try to charge you as you are unlocked
How did you get dust under the screen?
Click to expand...
Click to collapse
It was there since the day I unboxed it... I'm extremely unhappy with this tablet's build quality... I'll never buy ASUS again... Just a pity it was the last one in stock and I desperately wanted one, otherwise I would've returned it the same day
MartyHulskemper said:
They'll probably change the motherboard, preventing you from unlocking, and charge your for that, too. :silly:
Click to expand...
Click to collapse
Why would they change the motherboard? How much would it cost to keep the device unlocked?
Is it possible to lock it myself to save on the costs?
Puffin617 said:
Why would they change the motherboard? How much would it cost to keep the device unlocked?
Click to expand...
Click to collapse
This is called irony. Many 700 owners are unhappy with how their RMAs have been handled.
Puffin617 said:
Is it possible to lock it myself to save on the costs?
Click to expand...
Click to collapse
Nope, unlocking your 700 is impossible without use of ASUS' tool, relocking is impossible without the noble help of ASUS Support.
Do you think they will honour my wishes if i ask them NOT to relock it, even if i have to pay for the repairs?
Sent from my ASUS Transformer Pad TF700T
Puffin617 said:
Do you think they will honour my wishes if i ask them NOT to relock it, even if i have to pay for the repairs?
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
Why don't you ask them? What have you got to lose?
Sorry mine and Marty's comments were a bit sarcastic. You probably won't lose your unlock status for removing the dust unless they replace the motherboard as part of that process.
I'd ask Asus what is involved first. Don't take our words about what they will or won't do
Puffin617 said:
Do you think they will honour my wishes if i ask them NOT to relock it, even if i have to pay for the repairs?
Click to expand...
Click to collapse
Well, at least you can mention you want to retain the unlocked bootloader status. Doesn't hurt.
sbdags said:
Why don't you ask them? What have you got to lose?
Sorry mine and Marty's comments were a bit sarcastic. You probably won't lose your unlock status for removing the dust unless they replace the motherboard as part of that process.
I'd ask Asus what is involved first. Don't take our words about what they will or won't do
Click to expand...
Click to collapse
Indeed my remark was sarcastic -- and sbdags is absolutely right: your lock status will not change as long as they keep their hands off your motherboard. Seeing that your screen is the problem, I'd be surprised if they had to work on that. Even if they do, you'd have a case to take to them and get it fixed.
If the main board in the device is not being replaced to touched, the bootloader will not be relocked. They have no reason to relock it if all you are doing is getting the screen sent cleaned out. Even if the screen was replaced, there's not reason to relock the bootloader. Now, if the main board had to be changed, than yes; new main board = locked bootloader on new one.
Now, I'm not sure where you're from, but here in the US, unlocking the bootloader would void the warranty. Even a defective screen would not be covered once you unlock it. The warranty is taken as whole. I've heard that this is not true in the EU, but I am not 100% sure as I do not know the region's warranty policies.
I would call and ask. And if they can make an RMA for you, it doesn't hurt to request that they do not relock it.
Asus_USA said:
If the main board in the device is not being replaced to touched, the bootloader will not be relocked. They have no reason to relock it if all you are doing is getting the screen sent cleaned out. Even if the screen was replaced, there's not reason to relock the bootloader. Now, if the main board had to be changed, than yes; new main board = locked bootloader on new one.
Now, I'm not sure where you're from, but here in the US, unlocking the bootloader would void the warranty. Even a defective screen would not be covered once you unlock it. The warranty is taken as whole. I've heard that this is not true in the EU, but I am not 100% sure as I do not know the region's warranty policies.
I would call and ask. And if they can make an RMA for you, it doesn't hurt to request that they do not relock it.
Click to expand...
Click to collapse
Wow, thanx for this reply straight from the top
I'm from South Africa. I'll have to try my best to speak to a technician directly because here, most of the people that I will have to deal with via phone or email probably don't even know what an "OS" is, if asked
Thanx for the advice
Hey bro,
I made a post on this section about my Tf700 not turning. + my bootloader was unlocked.
I emailed the Asus RMA department for RMA#, they told me that it was 65$ for labour fee + Material charges.
SO i just sent it in, kinda getting mad about dying on me suddenly.
After 2 days, they sent my tf700 back, they locked my boot loader (I thiink. New part # was 90R-Ok0QMB20000Y, Main_BD). Main board?
They didn't charge me anything. They sent it through purolator express for free. Everything free of charge.
I expected to do pay something but it was all free even though my bootloader was unlocked AND email CRS told me that fee was 100%.
I find people saying otherwise but from what I can tell according to HTC's warranty statement, and calling in and speaking to a customer service rep, the warranty is void if the bootloaders are unlocked. Does anyone have any info contrary to this?
Guess I'm sticking to my pixel xl
All over the product page for the U11 it declares that unlocking the boot loader doesn't void the warranty. Htc Dev hasn't caught up to reflect this.
Do you have a link? When I checked their product page I don't see anything about the warranty not being voided...
Cannot find it on the page from mobile browser (or they have removed it) but quick Google search shows it:
Yeah looks like they removed it, it's not there even on a computer. That's interesting
Yeah I remember seeing it on htc website before. Now it's gone.
They have removed it in last few days, on 5th it was still there
https://web.archive.org/web/20170705062532/http://www.htc.com/us/go/htc-u11-unlocked/
That's so strange... I know their warranty for devices since 2016 states that unlocking the bootloaders will void the warranty.
Just like they edited out band 4 support on the Verizon specifications. Bummer
Sent from my SM-G935U using Tapatalk
Confirmed on chat with HTC rep - warranty is void is bootloader unlocked. She checked with HTCDev and RMA departments (at least she claims)
found this also - https://web.archive.org/web/20170625092106/https://www.htcdev.com/
Clearly shows HTC U11 with warranty and bootloader unlock.
someone should forward this to one of the big time bloggers, looks like HTC is trying to pull a fast one ugh
in_dmand said:
someone should forward this to one of the big time bloggers, looks like HTC is trying to pull a fast one ugh
Click to expand...
Click to collapse
https://www.xda-developers.com/htc-updates-bootloader-unlock-warranty-messages-on-device-pages/
Do I count
in_dmand said:
someone should forward this to one of the big time bloggers, looks like HTC is trying to pull a fast one ugh
Click to expand...
Click to collapse
I also hit up HTCUSA and AndroidPolice on twitter.
Nevermind
When we get s off can we just lock it back and htc not know we unlocked it??
Lostatsea23 said:
When we get s off can we just lock it back and htc not know we unlocked it??
Click to expand...
Click to collapse
Doubt it... you have to get the unlock binary blob from HTCDev, right?
Nevermind
Question regarding the warranty. If I unlock the bootloader and then decide to return the phone within the normal 30 day return period will they accept it? Or does voiding the warranty also void the return policy?
nike1172 said:
Question regarding the warranty. If I unlock the bootloader and then decide to return the phone within the normal 30 day return period will they accept it? Or does voiding the warranty also void the return policy?
Click to expand...
Click to collapse
It probably depends on where you bought it honestly. HTC themselves may check but I doubt a retailer like Amazon would, or even know how to tell.
Sent from my HTC U11 using XDA-Developers Legacy app
riggsandroid said:
Confirmed on chat with HTC rep - warranty is void is bootloader unlocked. She checked with HTCDev and RMA departments (at least she claims)
found this also - https://web.archive.org/web/20170625092106/https://www.htcdev.com/
Clearly shows HTC U11 with warranty and bootloader unlock.
Click to expand...
Click to collapse
I'm gonna keep screenshots of these just in case I have to fight with them on warranty issues. Although they have always said warranty is void but never had any issues with it. They never even mention it on the phone when getting a replacement.