Ahhhhh ASUS THOSE JERKS. I sent my tablet into be repaired because the screen cracked when I was docking the laptop. I hoped they would pay for the repair, but they said it was customer damage so they charged me $250. I got an RMA on Aug 16th and I UPSed the tablet to them on August 17th. They didn't get back to me until Sept 11th, and I sent my CC info to them. They sent the tablet back on the 13th, and it just got here today...UNREPAIRED! WHAT THE HELL!?
I'm livid.
Was it unlocked? Are there any comments either in the box with the paperwork, or online on the VIP site?
Sorry that happened
No it was not rooted or unlocked. There was a rejection notice stating that I didn't pay in time, and that I didn't respond to calls or emails from them. But I did!!! I called them every other day asking about my tablet, and they told me I would have to wait for an email. I got the first email on 9/11 and paid the same day because it said:
Payment will need to be received no later than ( 9/14/12 ) to prevent your RMA from being returned unrepaired on ( 9/17/12 ). Repair process is approximately 3-5 business days from once payment is approved (excludes: parts on backorder and/or shipping/transit time).
I PAID THE SAME DAY, WHAT THE HELL?
Asus service centers are horrible. You should be on the phone with your credit card company getting a charge back ASAP. I wouldn't even deal with Asus. To much trouble.
Nefariouss said:
Asus service centers are horrible. You should be on the phone with your credit card company getting a charge back ASAP. I wouldn't even deal with Asus. To much trouble.
Click to expand...
Click to collapse
Agreed - you are much better off getting a SquareTrade warranty to avoid these types of issues.
Does it suck that you have to pay for "another" warranty when you should have one through the manufacturer - definitely! But, it sucks even more trying to deal with Asus!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Is there an Asus rep here? I googled Megan Nesmith and see that other people have had issues with support and her name comes up as the contact.
If you bought it with a credit card and it has extended warranty coverage you can contact them with all the information, charges and so to Asus and they very well may refund the purchase price of the product since Asus isn't showing good faith on their warranty.
Credit card companies work wonders sometimes!
Ready2Mosh said:
If you bought it with a credit card and it has extended warranty coverage you can contact them with all the information, charges and so to Asus and they very well may refund the purchase price of the product since Asus isn't showing good faith on their warranty.
Credit card companies work wonders sometimes!
Click to expand...
Click to collapse
That's an interesting idea, I wonder if the prime owners have considered this with respect to the wifi and GPS issues that have driven the Best Buy and Amazon return programs?
I used a debit card from a small credit union.
How FREAKING typical of Asushole Repair service
Yeah - they contracted with what must be the single WORST service company operating in this country today. There has been a steady stream of ABSOLUTELY UNACCEPTABLE service actions from this horror story of a company. Earlier this year there was at least 3 cases of smashed and dented tablets that the company claimed was "User Damage" - then ended up replacing the tablets. People went to a lot of trouble to take picture, and document everything before sending. What does it say when people are actually AFRAID to send in their device for repair? People waiting 5 weeks to get responses; 3 weeks just to have the item checked in, and CONSTANT stories of tablets coming back exactly how they were sent in (or worse than when sent in)
This needs to stop... I advise everyone who needs to deal with them to get a commitment BEFORE doing the RMA, and a Managers name. Get said manager to tell you whats going to happen, and contact him the MINUTE they diverge from the plan (which will be upon receipt of your tablet. The one time I dealt with them, I started calling the morning my tablet arrived, and I had it back withing 2 weeks, but it was an uphill struggle. Do whatever you have to to be heard. Keep all the email addresses and write early,, write often! Otherwise, you are stepping into a mine field.
Old article but still probably very true
Old article, but this is probably still going on
http://consumerist.com/2008/07/10-secrets-to-getting-better-tech-support-from-asus.html
geeheeber said:
Is there an Asus rep here? I googled Megan Nesmith and see that other people have had issues with support and her name comes up as the contact.
Click to expand...
Click to collapse
You can PM Tien at ASUS_USA here at XDA.
geeheeber said:
Ahhhhh ASUS THOSE JERKS. I sent my tablet into be repaired because the screen cracked when I was docking the laptop. I hoped they would pay for the repair, but they said it was customer damage so they charged me $250. I got an RMA on Aug 16th and I UPSed the tablet to them on August 17th. They didn't get back to me until Sept 11th, and I sent my CC info to them. They sent the tablet back on the 13th, and it just got here today...UNREPAIRED! WHAT THE HELL!?
I'm livid.
Click to expand...
Click to collapse
Wow!
That's almost criminal if you ask me.
I'd forget the Asus name ever existed if this happened to me.
Sorry you have to go thru this kind of trouble geeheeber
Just file a dispute with the CC company for the charge. Right now thats your best bet.
My unit have these strange white dots a bit like dead pixels. I sent it to Asus after 2 weeks of using. It was there 3 weeks and then returned and said nothing wrong. I was like wtf.. Now have more these dots but not sure if they still consider this as a flaw..
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
CandyAndy said:
My unit have these strange white dots a bit like dead pixels. I sent it to Asus after 2 weeks of using. It was there 3 weeks and then returned and said nothing wrong. I was like wtf.. Now have more these dots but not sure if they still consider this as a flaw..
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Those are Hot Pixels. I had 2 on my prime and after a few months I had 3 more appearing on my prime. Luckily, I exchanged my prime for the infinity from BB...
Good luck with your device.
ImYoungxD said:
Those are Hot Pixels. I had 2 on my prime and after a few months I had 3 more appearing on my prime. Luckily, I exchanged my prime for the infinity from BB...
Good luck with your device.
Click to expand...
Click to collapse
So what you are saying is that no way to fix them and will only get worse?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Well, I have emailed and faxed my RMA contact and no reply yet. I also sent a PM to ASUS_USA on XDA. I will update this thread as this fracas unfolds.
CandyAndy said:
So what you are saying is that no way to fix them and will only get worse?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
You can't fix em. They actually might get bigger...mine did on the Prime.
no problems with the czech service center. after 5 rma's (3 tf101, 2 unlocked tf201) im still happy with the service itself.
Related
I shipped out my second replacement yesterday for exchange. I got this e-mail today:
Your order is currently backordered. You will receive another notification when your order is in stock and shipped.
It looks like either 1. They took my individual concerns seriously and are specifically getting one directly from LG for me, or...2. They finally sent back all their units and are receiving a new batch ---hopefully without defects this time.
Will be interesting to hear how your new one is. I had 2 for a time but their build date was only 4 days apart so probably same batch. Both had reboots although I really feel it's still software and not hardware. None of the reviewers who reviewed this phone including cnet and Engadget noted any reboots and they know what they're doing but probably don't load a ton of apps on the review units.
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
joser24 said:
Sold out everywhere. They didn't think they would because of the same launch date as sidekick
Sent from my LG-P999 using XDA Premium App
Click to expand...
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still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Dolphinwigs said:
theres still a few left here in slc, utah. in fact im the only one who has returned my g2x to that particular store at all lol 5 times! seems like other stores havent been able to sell many due to the fact all their reserves are going to returns.
Click to expand...
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Just out of curiosity what store did you go to? I am also in SLC and have LCD bleeding issue and will try to exchange for a third time. How is your most recent one?
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Dolphinwigs said:
the one at jordan landing. next to the new five guys burger and fries. its brand new. mine is great now. had some wifi issues but froze both my account's and wifi calling and seems to have fixed that.
Click to expand...
Click to collapse
Thank you! I will give it a try! what is the manufacture date on yours now?
neozengar said:
Just wondering, what kind of problem you had with your last g2x? The bleeding screen issues?
Click to expand...
Click to collapse
screen bleed and flaky wifi...and unlike most, I need wifi calling. I have almost 0 reception at my house.
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
erikikaz said:
When you are getting these replacements, is it just the phone body that they send you? Or are you getting the whole retail packaging?
Click to expand...
Click to collapse
When I returned mine I took everything and they gave me a new unit in box.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
still some left in philly. still have some days left in my 14day grace period. but i think this one is a keeper.
Click to expand...
Click to collapse
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Would be nice if a new batch is coming soon. My tmo rep swears a second batch of phones will take 2 months minimum but we know how reliable info from them is.
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
Probably a lot of folks are hoping to get the phones exchanged within 14 days without paying shipping to tmobile (warranty exchange) plus the phones you get from tmobile are usually refurbished unlike store phones which are brand new.
crazythunder said:
my email say's 20 days. maybe that's for retail price only? i still have a few days left. but, i had the black status bar and saw no bleeding. mine was minimal to begin with. if it gets worse though, i'll warranty exchange it later.
Click to expand...
Click to collapse
I paid retail. I dont have a warranty
Sent from my LG-P999 using XDA Premium App
v8dreaming said:
You guys know that the 14 days is only for being able to return it and cancel your contract, right? They phone itself has like a 1 year warranty on it.
I keep seeing so many people talking about swapping the phone out for another before their 14 days is up and it confuses me as to why the 14 days really matters just for getting a warranty exchange.
Click to expand...
Click to collapse
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
By time a new batch comes the sensation will be out.
Sent from my LG-P999 using XDA Premium App
charlieb620 said:
I paid retail and have flex pay. I was asked do I want a warranty plan for 5.99 and I said no. should I call cs and get one.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
This is how it works:
If you pay $199 w/ contract then you have 14 days to return the phone for a refund less plan minutes used and restocking fee. You can exchange the phone and keep the plan but you will have to pay the difference in price or recieve a refund for the difference.
If you paid retail w/o contract or with flexpay then you have 30 days to return the phone less restocking fee, or exchange for another phone with the same difference policies.
The warranty from LG is 1 year regardless of where you got the phone from, how much you paid, and the $5.99 (soon to be $7.99 once they include a personalized version of Lookout Mobile and free express shipping) Premium Handset Protection Bundle. During this time period you can call into customer care and get an exchange of the same phone less the battery door, battery, and all accessories that came with the phone. After 3 warranty exchanges within 90 days you are eligible for an equivilent exchange. Meaning T-Mo will provide you with a list of phones that you can choose to exchange your handset with. They are supposed to be comparable to the features you have now, but rarely are. When warranty exchanging you may have to pay shipping costs, but in most cases if you raise enough hell about how it's not your fault that the phone isn't working properly they will waive that fee.
I hope this clears up some of the confusion. For the next year every G2x sold is under warranty, and LG must replace it for free...
UNLESS YOU RETURN THE PHONE WITH COSMETIC DAMAGE, WATER DAMAGE, CUSTOM ROMS OR KERNELS, THE WARRANTY SEAL IS BROKEN, ECT... BEFORE YOU WARRANTY EXCHANGE, RETURN THE PHONE TO STOCK! WIPE EVERYTHING! OR ELSE YOU WILL BE CHARGED $130 FOR OUT OF WARRANTY REPLACEMENT!
Say Thank You.
Anyone know how to get the email address of Viewsonic ceo?
Sent from my VM670 using Tapatalk
nixie2121 said:
Anyone know how to get the email address of Viewsonic ceo?
Sent from my VM670 using Tapatalk
Click to expand...
Click to collapse
dont wast your time.
They have given up on the gtablet.
try complaining to tapntap http://www.tapntap.com/ they write and hold the source code for the firmware
My complaint is about the warranty repairs time. I called Viewsonic and left a message with the ceos assistant. Got a call from the repair company a few hours later.
Sent from my VM670 using Tapatalk
nixie2121 said:
My complaint is about the warranty repairs time. I called Viewsonic and left a message with the ceos assistant. Got a call from the repair company a few hours later.
Sent from my VM670 using Tapatalk
Click to expand...
Click to collapse
I thought you were talking about the WORST FIRMWARE IN THE WORLD.
Warranty repairs are handled through US Merchants. My GTab went back with a bad antenna. The tech that I worked with was pretty cool. He let me open my tablet and re-seat the antenna (WITHOUT voiding the warranty) to possibly save the need to ship it across the country. Turn around was about 3-4 weeks, not counting shipping from PA to CA.
I have no idea what kind of repair/replacement parts support to expect once the thing is out of warranty though.
Infinity now on Besy Buy website.
32MB Gray - Coming Soon
64MB Gray - Sold Out Online
sag365 said:
Infinity now on Besy Buy website.
32GB Gray - Coming Soon
64GB Gray - Sold Out Online
Click to expand...
Click to collapse
EDIT................
dmoney94 said:
EDIT................
Click to expand...
Click to collapse
I don't see it...
That's disappointing, I was hoping they'd have them in stores today. Still going to swing by one and hope I luck out, but this doesn't make me very optimistic about it.
http://www.bestbuy.com/site/searchp...p=&qp=&list=n&iht=y&usc=All+Categories&ks=960
Sent from my SPH-D710 using Tapatalk 2
Yep, I checked the store today and they did not have it in stock. They had an open space to display it, but no stock. They said that a lot of people have been asking about it. They didn't know when it would arrive, but it might be as much as a month after it is listed online.
Splaktar said:
Yep, I checked the store today and they did not have it in stock. They had an open space to display it, but no stock. They said that a lot of people have been asking about it. They didn't know when it would arrive, but it might be as much as a month after it is listed online.
Click to expand...
Click to collapse
Was told the same thing, minus others asking about it when I went to check.
I called my local Best Buy. The lady stated that her computer said it will be in stock on 22nd - 23rd of July. So hopefully only another week!
C3jay said:
http://www.bestbuy.com/site/searchp...p=&qp=&list=n&iht=y&usc=All+Categories&ks=960
Sent from my SPH-D710 using Tapatalk 2
Click to expand...
Click to collapse
That fondue pot's looking pretty good XD. I didn't see it this morning, it's there now. I ordered over the phone and the expected delivery date is the 19th-24th.
EDIT: Anyone notice that the dock is $160 at Best Buy?
EDIT2: A side note...they offered a warranty of some sort (I didn't really listen, I just wanted to get the thing ordered already), some Geek Squad warranty against physical damage like drops and breaks, it even covered water damage. Anyone think that would be worth it? I don't think I'll be taking my tablet to the shower with me anytime soon, but it might be helpful if it's actually a good service and I do happen to break it.
ASUS TF700 is now in stock on Amazon
64GB: http://www.amazon.com/ASUS-TF700T-C...ie=UTF8&qid=1342336572&sr=1-14&keywords=tf700
32GB: http://www.amazon.com/ASUS-TF700T-B...ie=UTF8&qid=1342336572&sr=1-15&keywords=tf700
agdroubi said:
ASUS TF700 is now in stock on Amazon
Click to expand...
Click to collapse
Would be nice if you included a link for everyone. Cool thanks. I added it to the big list I'm making on my other thread.
agdroubi said:
ASUS TF700 is now in stock on Amazon
64GB: http://www.amazon.com/ASUS-TF700T-C...ie=UTF8&qid=1342336572&sr=1-14&keywords=tf700
32GB: http://www.amazon.com/ASUS-TF700T-B...ie=UTF8&qid=1342336572&sr=1-15&keywords=tf700
Click to expand...
Click to collapse
Just ordered one with 1 day shipping. Estimated Arrival is tomorrow. I really debated this purchase because of the all issues xda astute users have already identified. But still decided to give a chance. Afterall, pretty much every site calls Transformer Infinity as the best Android Tablet.
Thanks just ordered mine one day shipping...now gotta cancel order with j&R....Hate reading about all the issues but will give it a whirl
Sent from my NookColor using xda app-developers app
HoushaSen said:
Just ordered one with 1 day shipping. Estimated Arrival is tomorrow. I really debated this purchase because of the all issues xda astute users have already identified. But still decided to give a chance. Afterall, pretty much every site calls Transformer Infinity as the best Android Tablet.
Click to expand...
Click to collapse
Wtf, why is my eta for Friday? I ordered mine on the 15 and have the prime 2 day shipping. So logically I should get it Thursday...
reluttr said:
Wtf, why is my eta for Friday? I ordered mine on the 15 and have the prime 2 day shipping. So logically I should get it Thursday...
Click to expand...
Click to collapse
Same thing here! I don't understand it. Are you planning on contacting Amazon and seeing if they will expedite shipping? I'm not even sure how you would do that
Sent from my SCH-I535 using Tapatalk 2
i contacted Amazon and that was their answer:
I've checked your order and can confirm ASUS TF700T-B1-GR 10.1-Inch Tablet is now back-ordered. I'm sorry about this delay--we certainly didn't expect this would happen.
Unfortunately, unexpected fluctuations in our inventory occasionally happen, and that can add time to our original availability estimate. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers.
We are working hard to obtain this item for you and we will ship it as soon as we are able to obtain it. This means that we will ship the item as soon as we receive it from our suppliers even if the estimated ship date has still not arrived.
Although the shipping method is faster, it'll still take some time to get the ASUS Tablet. As soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.
I placed an order about an hour ago on Amazon for the 32 GB Grey,and got Prime $3.99 1 day shipping, it is indeed coming and has a scheduled delivery date of tomorrow, the 18th.
Delivery Estimate: Wednesday July 18, 2012
Shipping Soon
ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)
Sold by: Amazon.com LLC
agdroubi said:
i contacted Amazon and that was their answer:
I've checked your order and can confirm ASUS TF700T-B1-GR 10.1-Inch Tablet is now back-ordered. I'm sorry about this delay--we certainly didn't expect this would happen.
Unfortunately, unexpected fluctuations in our inventory occasionally happen, and that can add time to our original availability estimate. While we do our best to adhere to these estimates, our inventory is constantly changing based on information we receive directly from our suppliers.
We are working hard to obtain this item for you and we will ship it as soon as we are able to obtain it. This means that we will ship the item as soon as we receive it from our suppliers even if the estimated ship date has still not arrived.
Although the shipping method is faster, it'll still take some time to get the ASUS Tablet. As soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.
Click to expand...
Click to collapse
Hmmm... Does that mean I won't get mine tomorrow? When I ordered it specifically showed as if you order within next XX hours, you will get 7/18/2012. Though having said this, when I checked the site earlier like 3 am in PST, despite the selection of 1 day shipping the estimated time of arrival still showed up as Friday; whereas, 2 day shipping was like next Monday. (Yes. I tried order and cancel couple times to see these dates). But after seeing next day deliver popping up, I was thrilled... I guess we will see...
I ordered overnight last night from amazon and it shipped out a few minutes ago, I'll have it tomorrow. (32GB Grey)
Mine's due in this weekend, but the tf700 dock isn't due for 3-5 years. Still haven't decided what to do about that. I'm one of those people who plans to use it in the dock more than not, and I really don't want to sit around for a month without it.
I was afraid that mine wouldn't get shipped today despite paying premium for 1 day shipping (yeah $3.99..). Especially now that the site says in stock on 7/19. Anyways, it got shipped.
fortunz said:
Mine's due in this weekend, but the tf700 dock isn't due for 3-5 years. Still haven't decided what to do about that. I'm one of those people who plans to use it in the dock more than not, and I really don't want to sit around for a month without it.
Click to expand...
Click to collapse
I don't know the exact difference, but it is official that TF200 dock works for TF700, and they are on sale. Have you consider them? Since I can wait for mine, I will just wait until TF700 one comes down on its price (obviously after it becomes available first..)
Just got my email and now I have my ups tracking number for tomorrow delivery.
Sent from my NookColor using xda app-developers app
Also ordered the dock from j&R for delivery tomorrow also...Can't Wait!!!!!
Sent from my NookColor using xda app-developers app
Dock is now in stock:
http://www.amazon.com/Asus-Transfor...TF8&qid=1342613694&sr=8-5&keywords=asus+tf700
agdroubi said:
Dock is now in stock:
http://www.amazon.com/Asus-Transfor...TF8&qid=1342613694&sr=8-5&keywords=asus+tf700
Click to expand...
Click to collapse
THANKS!!
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Spike96 said:
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Click to expand...
Click to collapse
now you tell me
joshuadjohnson22 said:
now you tell me
Click to expand...
Click to collapse
Yea, sorry guys, you are out of luck if you're past the 14 day limit on the RMA
It's possible you can try faking out the computer system in the link above, I lied about my purchase date being within 14 days (it wasn't but my delivery date was), and I still got an RMA.
Spike96 said:
Yea, sorry guys, you are out of luck if your past the 14 day limit on the RMA
It's possible you can try faking out the computer system in the link above, I lied about my purchase date being within 14 days (it wasn't but my delivery date was), and I still got an RMA.
Click to expand...
Click to collapse
it's alright, me and my moto have bonded now so I'll keep it
Spike96 said:
Hey guys, just thought I'd let everyone know how much time you actually have to return your Moto X Pure, as nobody in the Q&A threads seemed to realize that you can return your phone up to a month and a half after your device was first delivered for a full refund.
Yes, the time limit to request an RMA is only 14 days. As soon as you have that RMA in your possession, though, the time limit to return your device is immediately extended a month, as that is when the RMA expires. So, if you are still on the fence about returning your Moto X Pure (as I am, leering at that Nexus 6P), it does no harm to request an RMA on the 14th day from when you got your device so you have an extra month to decide whether to return it.
I hope this helps out a lot of you who are indecisive like me.
You can request an RMA by calling Motorola customer service, or better yet, online through this link:
https://motorola-global-portal.custhelp.com/app/product_returns/g_id/3612/
Click to expand...
Click to collapse
applies to uk buyers too yes?
alpha beta gaga said:
applies to uk buyers too yes?
Click to expand...
Click to collapse
Yes, even though the Moto X "Style" is technically a different device, this should work for any phone that has been sold through the Motorola website.
California residents, you guys are lucky and don't have to send your device back until December. 1 month to request RMA + 1 month until RMA expiration = a whopping 2 months.
Why is it we Californians get 30 days is it a purchase state wide mandated law? Because tmobile was giving me gripes about the 21 day policy I was a day late and they still let me return that stand in Galaxy edge plus. I had to plea with customer service on the 22nd day but it's suppose to be 30 days for any purchase coming in to cali?
Sent from my SM-N920P using Tapatalk
ehBrY said:
Why is it we Californians get 30 days is it a purchase state wide mandated law? Because tmobile was giving me gripes about the 21 day policy I was a day late and they still let me return that stand in Galaxy edge plus. I had to plea with customer service on the 22nd day but it's suppose to be 30 days for any purchase coming in to cali?
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
The 30 day return policy in California is specific for Motorola purchases.
You would have to review the return policies for Samsung to learn how much time you have to return a Galaxy S6 Edge Plus.
Good to hear Josh. :good:
I kinda wish this was not made well known... Now that Motorola realizes this, they may close this loop hole by requiring us to return the device within a few business days. It's not for no reason that the return label they provide us is an Overnight one.
Sent from my XT1575 using Tapatalk
They'll keep the return windoe. 30-day rma is pretty typical.
They overnight a label to provide good customer service. It would cost them a lot of time, money, and customer satisfaction if they were to change their policy and workflow around this. They wouldn't incur those costs just to try and reduce abuse of their return policy. Especially since a 14-day return window can be just as easily abused as a 45-day return window.
Sent from my SM-G900V using Tapatalk
So on day 29, submit for an RMA and have 30 additional days to return the phone? 2 months trying out the phone, and giving time to decide whether to go with the Nexus 6P, is pretty nice.
rehpyc said:
So on day 29, submit for an RMA and have 30 additional days to return the phone? 2 months trying out the phone, and giving time to decide whether to go with the Nexus 6P, is pretty nice.
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For most, the initial return period is just 14 days, unless you live in a state that mandates 30 days. So depending where you live, submit for RMA on day 14 or day 30.
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I just got a reply from Motorola saying that my RMA is solved since they haven't gotten my phone. Did the RMA process on the 30th. So I don't know, but I'm thinking this means I won't be able to return it now. Was going to wait it out a bit, possibly for the nexus 6p. I guess I'm saying I'm not so sure you really get the 30 days for the RMA.
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So on the last day of my 14 day window, I can request an RMA, and just sit on it for a month while I decide? And if, in the end, I decide to just keep the Moto X, then having that wasted RMA won't matter and Motorola won't ask questions?
Not according to the guy above you... I wouldn't be going on rumors here for a device you think you don't want. Its not worth $400+, because after that 14 days you're going to lose at least $50 on swappa for being used... Just sayin'... Not very logical in my opinion. Its like a relationship, if you have doubts this early, you're probably not going to want the phone at all in a month or two... You can always repurchase it, can't always return it after the window...
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I called Motorola trying to figure out just this. From the time the RMA is issued you have 10 days to send the device back. I'm thinking that might be enough time for me to have the Nexus 6P so I can compare them side by side. :fingers-crossed:
thebeardedchild said:
So on the last day of my 14 day window, I can request an RMA, and just sit on it for a month while I decide? And if, in the end, I decide to just keep the Moto X, then having that wasted RMA won't matter and Motorola won't ask questions?
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Hmmmm
I did the RMA deal as well on the last day.. 3/hrs before midnight.. haha.. anyways.. I got the usual, we will process your RMA within 4/hrs during normal.. blah-blah-blah.. besides that email, nothing from Moto after, just an email from FedEx with a link to an RMA shipping label saying I have until 2 weeks into Nov. to print the label... I haven't printed up the label yet...
I picked up a Note 4(on AT&T upgrade, been sitting on my Note 2 since it came out) for $0, unfortunately one reason I got the Moto X was that Note 4 on AT&T is locked down, but couldn't pass up a Note 4 for $0:silly:... so, now playing with both phones... I do miss using the S-Pen.. and the finger print reader/scanner, missed that since my Atrix 4G days, plus some other stuff I was used too on the Note series... right now trying to see if I can stand not modding or theme my phone.... unlike with my Note 2, flashing ROMs, apktool, etc.. :laugh:
Got a Note 4 for nothing? Sign me up, sheesh. Anyway, so far I like this phone but am still considering doing this just in case. Gives at least what, 24 days timeframe to figure it out instead of 14? The one thing that is really annoying me so far is the lack of quality cases. Had to buy a Moko cheapy from Amazon to make do. Hopefully soon they'll be more quality choices available.
Sporttster said:
Got a Note 4 for nothing? Sign me up, sheesh.
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Lol. There's no such thing as a free lunch. He probably got it under the condition of a 2-year contract. Which is worth about $400 in most cases.
I never understood why people who are out of contract don't immediately re-lock a contract. They're just leaving money on the table. Even if you're perfectly happy with your current device, re-lock a contract and buy whatever the newest iPhone is; and then sell it immediately as new. Something like a new iPhone retains its near-retail value