Hi,
I want to send my unlocked device in to have the dust under the screen removed and the bezel glued down properly. It is 2 months old. My question:
Is there anything i should do or ask or mention before sending it in?
Sent from my ASUS Transformer Pad TF700T
Hmm... They will probably try to charge you as you are unlocked
How did you get dust under the screen?
They'll probably change the motherboard, preventing you from unlocking, and charge your for that, too. :silly:
sbdags said:
Hmm... They will probably try to charge you as you are unlocked
How did you get dust under the screen?
Click to expand...
Click to collapse
It was there since the day I unboxed it... I'm extremely unhappy with this tablet's build quality... I'll never buy ASUS again... Just a pity it was the last one in stock and I desperately wanted one, otherwise I would've returned it the same day
MartyHulskemper said:
They'll probably change the motherboard, preventing you from unlocking, and charge your for that, too. :silly:
Click to expand...
Click to collapse
Why would they change the motherboard? How much would it cost to keep the device unlocked?
Is it possible to lock it myself to save on the costs?
Puffin617 said:
Why would they change the motherboard? How much would it cost to keep the device unlocked?
Click to expand...
Click to collapse
This is called irony. Many 700 owners are unhappy with how their RMAs have been handled.
Puffin617 said:
Is it possible to lock it myself to save on the costs?
Click to expand...
Click to collapse
Nope, unlocking your 700 is impossible without use of ASUS' tool, relocking is impossible without the noble help of ASUS Support.
Do you think they will honour my wishes if i ask them NOT to relock it, even if i have to pay for the repairs?
Sent from my ASUS Transformer Pad TF700T
Puffin617 said:
Do you think they will honour my wishes if i ask them NOT to relock it, even if i have to pay for the repairs?
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
Why don't you ask them? What have you got to lose?
Sorry mine and Marty's comments were a bit sarcastic. You probably won't lose your unlock status for removing the dust unless they replace the motherboard as part of that process.
I'd ask Asus what is involved first. Don't take our words about what they will or won't do
Puffin617 said:
Do you think they will honour my wishes if i ask them NOT to relock it, even if i have to pay for the repairs?
Click to expand...
Click to collapse
Well, at least you can mention you want to retain the unlocked bootloader status. Doesn't hurt.
sbdags said:
Why don't you ask them? What have you got to lose?
Sorry mine and Marty's comments were a bit sarcastic. You probably won't lose your unlock status for removing the dust unless they replace the motherboard as part of that process.
I'd ask Asus what is involved first. Don't take our words about what they will or won't do
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Click to collapse
Indeed my remark was sarcastic -- and sbdags is absolutely right: your lock status will not change as long as they keep their hands off your motherboard. Seeing that your screen is the problem, I'd be surprised if they had to work on that. Even if they do, you'd have a case to take to them and get it fixed.
If the main board in the device is not being replaced to touched, the bootloader will not be relocked. They have no reason to relock it if all you are doing is getting the screen sent cleaned out. Even if the screen was replaced, there's not reason to relock the bootloader. Now, if the main board had to be changed, than yes; new main board = locked bootloader on new one.
Now, I'm not sure where you're from, but here in the US, unlocking the bootloader would void the warranty. Even a defective screen would not be covered once you unlock it. The warranty is taken as whole. I've heard that this is not true in the EU, but I am not 100% sure as I do not know the region's warranty policies.
I would call and ask. And if they can make an RMA for you, it doesn't hurt to request that they do not relock it.
Asus_USA said:
If the main board in the device is not being replaced to touched, the bootloader will not be relocked. They have no reason to relock it if all you are doing is getting the screen sent cleaned out. Even if the screen was replaced, there's not reason to relock the bootloader. Now, if the main board had to be changed, than yes; new main board = locked bootloader on new one.
Now, I'm not sure where you're from, but here in the US, unlocking the bootloader would void the warranty. Even a defective screen would not be covered once you unlock it. The warranty is taken as whole. I've heard that this is not true in the EU, but I am not 100% sure as I do not know the region's warranty policies.
I would call and ask. And if they can make an RMA for you, it doesn't hurt to request that they do not relock it.
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Click to collapse
Wow, thanx for this reply straight from the top
I'm from South Africa. I'll have to try my best to speak to a technician directly because here, most of the people that I will have to deal with via phone or email probably don't even know what an "OS" is, if asked
Thanx for the advice
Hey bro,
I made a post on this section about my Tf700 not turning. + my bootloader was unlocked.
I emailed the Asus RMA department for RMA#, they told me that it was 65$ for labour fee + Material charges.
SO i just sent it in, kinda getting mad about dying on me suddenly.
After 2 days, they sent my tf700 back, they locked my boot loader (I thiink. New part # was 90R-Ok0QMB20000Y, Main_BD). Main board?
They didn't charge me anything. They sent it through purolator express for free. Everything free of charge.
I expected to do pay something but it was all free even though my bootloader was unlocked AND email CRS told me that fee was 100%.
Related
Maybe thinking of returning my infinity. So far I see no difference between this and my android phone. I only bought it a week ago. Would best buy return in even if its unlocked and rooted?
I'd say its pretty unethical to return an unlocked device unless its defective, as they'd just put it back on the shelf and whoever buys it next would be conned out of their warranty. Its why many of us wait for our return period to expire before doing such things.
For that reason, the unlock might give you trouble if the staff there goes out of their way to look for it. In this case, your success would be completely dependent on luck.
Root itself shouldnt pose an issue as it can easily be undone.
I used to work there, best buy wouldn't even know that it is rooted/unlocked. They will most likely send it back to the manufacturer anyways. Very rarely is it open boxed
Sent from my SCH-I535 using xda premium
BKinney said:
I used to work there, best buy wouldn't even know that it is rooted/unlocked. They will most likely send it back to the manufacturer anyways. Very rarely is it open boxed
Sent from my SCH-I535 using xda premium
Click to expand...
Click to collapse
They would know if its unlocked since it will indicate it on initial boot on the top right or left from what I've read here.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
jjdevega said:
They would know if its unlocked though since it will indicate it on initial boot on the top right or left from what I've read here.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Yep, it says something like"This device is unlocked" in the upper lefthand corner.
okantomi said:
Yep, it says something like"This device is unlocked" in the upper lefthand corner.
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Click to collapse
I think the indication was that they literally don't even turn it on. They take what you give them and mail it back to Asus without looking at it.
wolfman87 said:
I think the indication was that they literally don't even turn it on. They take what you give them and mail it back to Asus without looking at it.
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Click to collapse
From my experience returning tablets/electronics from BB, they check to make sure it works. With tablets they almost always attempt to turn the device on to see if it works regardless the reason for the return. Its pretty much the first thing they do after taking it out of its box. When I swapped out my Infinity, they turned mine on to check. They were going to do a factory reset but I had already done it prior. So in the end they will more then likely notice that it is unlocked. I hope they don't resell your unlocked tablet. I wouldn't want to get one already without warranty.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
yes, will turn it on. but just don't turn it off and they won't see the unlocked message. put to sleep instead.
Bestbuy won't know what the unlocked message means anyway and also wouldn't know it's not there on a retail TF.
FWIW, I returned a TF300 and TF700 to Bestbuy and both were unlocked. No issues with the return at all. They didn't even ask if anything was wrong with them.
Best buy will let you return it, but like others said unless it's defective they may well resell. However if it's defective i would have no qualms returning it.
......
Hey!
I recently got my TF700 and realized after I had done the OTA update I wouldn't be able to use NvFlash to protect my device- and I'm really scared of unlocking it without the protection of NvFlash so I've been holding off.
Could I use something like squaretrade to warranty my device, so I can just use their insurance to fix my device if I mess it up- regardless of my official Asus warranty being voided?
Thanks for the help!
inlineboy said:
Hey!
I recently got my TF700 and realized after I had done the OTA update I wouldn't be able to use NvFlash to protect my device- and I'm really scared of unlocking it without the protection of NvFlash so I've been holding off.
Could I use something like squaretrade to warranty my device, so I can just use their insurance to fix my device if I mess it up- regardless of my official Asus warranty being voided?
Thanks for the help!
Click to expand...
Click to collapse
Yep - I'd highly recommend SquareTrade... Just make sure you get the accidental coverage - that way, there is no question as to whether or not it's covered. If you decide to get a SquareTrade warranty, PM me for a 30% discount code (I think it's good until the end of the week).
EDIT: Sorry, someone else already requested the code (I posted about it in another thread) - it was first come, first serve. However, I'm sure someone else has one for you - if not, just wait a week or two, I'm sure I'll get another one...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
Yep - I'd highly recommend SquareTrade... Just make sure you get the accidental coverage - that way, there is no question as to whether or not it's covered. If you decide to get a SquareTrade warranty, PM me for a 30% discount code (I think it's good until the end of the week).
EDIT: Sorry, someone else already requested the code (I posted about it in another thread) - it was first come, first serve. However, I'm sure someone else has one for you - if not, just wait a week or two, I'm sure I'll get another one...
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Oh alright awesome, I just wanted to make sure!
Oh its no problem at all, good looking out though bud! Yeah definitely I think I'll wait around for a discount code from someone- being a poor college student isn't the cheapest profession lol!
Well if you want to just PM me if you get another one and don't mind that would be great!
Also quick question! Do you know if it is a single warranty replacement, or during the two years I have the insurance I have a certain number of replacements available?
Sent from my SPH-L710 using xda app-developers app
Is the SquareTrade plan void if I unlock the tablet, I am wanting to unlock and install a rom but at the same time don't want to be without a warranty.
Thanks Everyone
As nobody with such plan responded...
Your best move would be to look for terms of your plan and search for something like user interfering/changing softwere, or more specificaly, unlocking bootloader/device.
I had two warranty plans, one from asus, the other one was a bonus from the shop I bought my tf700. Both are void due to unlocking... Check your plan terms and make your decision
I have a similar protection plan that I bought with the tablet from Best Buy and I know that I am covered. This is the only reason I decided to go forward with unlocking bootloader, rooting, and flashing a new ROM. I am glad I did and often question how I tolerated this thing before, but if did not have that coverage then I would not have made the switch. Like the previous response said, it would prob be best to search through the terms of your contract to see exactly what you are covered for.
As long as you get the accidental coverage, you're all set.
Sent from my Nexus 7 using Tapatalk 2
Thanks for all your replys. I got mad enough at the stock os that i unlocked and flashed a new rom anyway. I am glad i did now running clean rom and more then hppy with it i plan on buy the new warranty as it looks like it will still cover me.
Thanks for taking the time to reply.
How do you know your cover with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
---------- Post added at 11:44 PM ---------- Previous post was at 11:42 PM ----------
Turin87 said:
I have a similar protection plan that I bought with the tablet from Best Buy and I know that I am covered. This is the only reason I decided to go forward with unlocking bootloader, rooting, and flashing a new ROM. I am glad I did and often question how I tolerated this thing before, but if did not have that coverage then I would not have made the switch. Like the previous response said, it would prob be best to search through the terms of your contract to see exactly what you are covered for.
Click to expand...
Click to collapse
How do you know your still covered with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
ryanskeltis said:
How do you know your cover with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
---------- Post added at 11:44 PM ---------- Previous post was at 11:42 PM ----------
How do you know your still covered with the best buy warranty? Did you get the 2 year $160 one? Im still on the firmware i bought it with because im debating on unlocking it but dont want to void my warranty
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
The only way that asus knows the dev is unlocked is the fact that the tablet says "this device is unlocked" in the top left corner when you first boot it up. They could dig a little deeper and of course find out if that was not there but this makes it simple for them. Best buy however, does not care about that crap. I have already taken mine in and got a brand new replacement and they did not bother to worry about the dev being unlocked for a split second. The guy even told me when I bought it, I was covered for any reason and I was sitting there talking to him about rooting and what not. Best buy prob has a deal with asus for being a dealer/distributer of their product that says asus cant bother to "honor" warranties or whatever, or best buy will turn around and sell it as a refurb. Either way, your covered and this is the only reason I feel so comfortable with having my dev unlocked, rooted, and booted with some CROMi because it is a completely diff device with it.
Turin87 said:
The only way that asus knows the dev is unlocked is the fact that the tablet says "this device is unlocked" in the top left corner when you first boot it up.
Click to expand...
Click to collapse
This is completely false - Asus knows if you are unlocked without even touching your device. In order to unlock, you device MUST contact Asus and they record your serial number.
For what its worth, SquareTrade is MUCH less expensive as well (although you do have to mail it to them unlike Best Buy)...
Sent from my Nexus 7 using Tapatalk 2
Turin87 said:
The only way that asus knows the dev is unlocked is the fact that the tablet says "this device is unlocked" in the top left corner when you first boot it up. They could dig a little deeper and of course find out if that was not there but this makes it simple for them. Best buy however, does not care about that crap. I have already taken mine in and got a brand new replacement and they did not bother to worry about the dev being unlocked for a split second. The guy even told me when I bought it, I was covered for any reason and I was sitting there talking to him about rooting and what not. Best buy prob has a deal with asus for being a dealer/distributer of their product that says asus cant bother to "honor" warranties or whatever, or best buy will turn around and sell it as a refurb. Either way, your covered and this is the only reason I feel so comfortable with having my dev unlocked, rooted, and booted with some CROMi because it is a completely diff device with it.
Click to expand...
Click to collapse
well thank you very much i was debating on unlocking mine because i bought the warranty, but now that i know best buy doesnt care, im gonna unlock it, thank you
Belenus93 said:
Thanks for all your replys. I got mad enough at the stock os that i unlocked and flashed a new rom anyway. I am glad i did now running clean rom and more then hppy with it i plan on buy the new warranty as it looks like it will still cover me.
Thanks for taking the time to reply.
Click to expand...
Click to collapse
One thing to check for is if they cover damage. My SIII has full damage protection, and I had rooted it, but since it got totally hosed, they couldn't turn it on to check if it had been rooted or not. If your tablet's plan has the same thing, and it stops working, just drop it from the second story before you send it in.
Mikey1969 said:
One thing to check for is if they cover damage. My SIII has full damage protection, and I had rooted it, but since it got totally hosed, they couldn't turn it on to check if it had been rooted or not. If your tablet's plan has the same thing, and it stops working, just drop it from the second story before you send it in.
Click to expand...
Click to collapse
Exactly - that's why the "accidental coverage" is so important - it literally covers ANY problem. Think about it - if you brick a device while flashing firmware, that damage was accidental, right (surely, you didn't MEAN to brick your device!)?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Without going into a long unsuccessful Asus story and not being able to unlock the bootloader (was on the phone a last time today with no luck w/Asus) I was curious if there are people out there that offer services to unlock a tablet like this with no intervention from Asus if that is even possible. Mine is over a year now so its out of warranty. I mean if I can send in my air bag module to have it reset on ebay (which i did successfully on the cheap) why wouldnt there be something similar for unlocking this damn tablet?
If this needs to be moved to another section feel free.
Thanks.
Didn't think it was a possibility. Major bummer
Sent from my Nexus 5 using Tapatalk 2
nyr35blue said:
Didn't think it was a possibility. Major bummer
Sent from my Nexus 5 using Tapatalk 2
Click to expand...
Click to collapse
No it's not possible. Asus use 128 bit encrypted bootloaders and only they have the key which is locked to your cpu.... But they offer a free apk to unlock it at the loss of warranty which is well worth it imo.
sbdags said:
No it's not possible. Asus use 128 bit encrypted bootloaders and only they have the key which is locked to your cpu.... But they offer a free apk to unlock it at the loss of warranty which is well worth it imo.
Click to expand...
Click to collapse
Oh its totally worth it but if it worked for me I wouldn't have a need to ask for other options.
nyr35blue said:
Oh its totally worth it but if it worked for me I wouldn't have a need to ask for other options.
Click to expand...
Click to collapse
You tried both V7, V8, and harassing Asus tech support and managers?
Yes multiple times. They even offered to let me send it in for unlocking then told me since my one year warranty is up they can't do that blah blah blah. It's ridiculous and I gave up since I called many times during my warranty period.
Sent from my Nexus 5 using Tapatalk 2
nyr35blue said:
Yes multiple times. They even offered to let me send it in for unlocking then told me since my one year warranty is up they can't do that blah blah blah. It's ridiculous and I gave up since I called many times during my warranty period.
Sent from my Nexus 5 using Tapatalk 2
Click to expand...
Click to collapse
I'm so glad my only android experience is with this garbage. So now I have no intention of ever getting another because I have the same issue. F*** you Asus!
nyr35blue said:
Yes multiple times. They even offered to let me send it in for unlocking then told me since my one year warranty is up they can't do that blah blah blah. It's ridiculous and I gave up since I called many times during my warranty period.
Sent from my Nexus 5 using Tapatalk 2
Click to expand...
Click to collapse
sbdags said:
No it's not possible. Asus use 128 bit encrypted bootloaders and only they have the key which is locked to your cpu.... But they offer a free apk to unlock it at the loss of warranty which is well worth it imo.
Click to expand...
Click to collapse
It's true that only they have the key, however there is one weakness to the setup. They give you the key if you run the unlock APK. Now this program has to send some identification info about the tf300 to Asus over the internet and then it gets the right unlock key back. If you figure out what info to send to asus to get the right key back it should be hackable. Not easy but doable
Seems like there are people working on this: http://forum.xda-developers.com/showpost.php?p=29886680
However, seeing that thread that unlocking requires DMclient to work, and DMclient has a habit of locking up. Try in settings->apps->all to find DMclient. Force close and remove cache and data. Then try the unlock apk from ASUS again. Worth a shot...
larscn said:
It's true that only they have the key, however there is one weakness to the setup. They give you the key if you run the unlock APK. Now this program has to send some identification info about the tf300 to Asus over the internet and then it gets the right unlock key back. If you figure out what info to send to asus to get the right key back it should be hackable. Not easy but doable
Seems like there are people working on this: http://forum.xda-developers.com/showpost.php?p=29886680
However, seeing that thread that unlocking requires DMclient to work, and DMclient has a habit of locking up. Try in settings->apps->all to find DMclient. Force close and remove cache and data. Then try the unlock apk from ASUS again. Worth a shot...
Click to expand...
Click to collapse
Well that thread looks like nothing has progressed for 20 months so I would not pin your hopes on it.......
Hi, I have a metal grey HTC One M8. I had it about 5 months and a couple days ago it met its fate over a disagreement with my girlfriend... So with that being said the screen has ONE long crack in it. Other than that its in working condition. It's on the current 4.4.4. firmware with a Unlocked Bootloader and S-off. Where would be the best place to sell this? This is my first time selling a smartphone, so im kind of lost here...
-JB
Swappa (link above, xda approved) best value but not sure if they accept cracked screens. Craigslist is fastest way, see what others are going for and compete. If it were me, I would buy lcd on amazon, fix and either use or sell for way more value and make up the cost of replacing the lcd.
teckels said:
Swappa (link above, xda approved) best value but not sure if they accept cracked screens. Craigslist is fastest way, see what others are going for and compete. If it were me, I would buy lcd on amazon, fix and either use or sell for way more value and make up the cost of replacing the lcd.
Click to expand...
Click to collapse
You can do this too, but I would recommend glyde and usell. You can sell used phones and also buy used phones on those websites
The HTC Advantage warranty covers screen replacement for 6 months...
http://www.htc.com/us/advantage/
shortstuff_mt said:
The HTC Advantage warranty covers screen replacement for 6 months...
http://www.htc.com/us/advantage/
Click to expand...
Click to collapse
+1 .. be sure to ask them to send you a free shipping label too! they are very good about getting it replaced. Make sure before you call you downgrade and lock and s-on first! They can see that too if your phone is online!
dottat said:
+1 .. be sure to ask them to send you a free shipping label too! they are very good about getting it replaced. Make sure before you call you downgrade and lock and s-on first! They can see that too if your phone is online!
Click to expand...
Click to collapse
Thats where I screwed up... I RUUed and everything got everything back to stock, BUT forgot to S-on and lock the Bootloader. So they gladly voided my warranty... I'm not to mad though My memory has gotten me in worse situations. EX. Going to and ATM to withdraw money just to leave the money in the dispenser!!!
JB_Da_Greatest said:
Thats where I screwed up... I RUUed and everything got everything back to stock, BUT forgot to S-on and lock the Bootloader. So they gladly voided my warranty... I'm not to mad though My memory has gotten me in worse situations. EX. Going to and ATM to withdraw money just to leave the money in the dispenser!!!
Click to expand...
Click to collapse
You already did this or called them up on the phone today and they said this? I would restore it to 4.4.3 and locked and s-on. They cannot void physical warranty like this because you were s-off. When you call them back tell them you want the six month warranty glass replacement. Don't even bring up s status or unlock status. If they do tell them it's 100% stock.
dottat said:
+1 .. be sure to ask them to send you a free shipping label too! they are very good about getting it replaced. Make sure before you call you downgrade and lock and s-on first! They can see that too if your phone is online!
Click to expand...
Click to collapse
dottat, I was under the impression that you were a big advocate of once s-off, never turn it back on.
mikexda said:
dottat, I was under the impression that you were a big advocate of once s-off, never turn it back on.
Click to expand...
Click to collapse
If HTC was going to replace a phone or screen under warranty and pay for shipping, it would be something I would s-on for. I would put it on an os and firmware combo that is exploitable by sunshine hoping they wouldn't upgrade it. If they do upgrade, you would have to wait (in this case) for sunshine 3.0.
Swappa is the best way to go. I have bought many phones from there and even when there's an issue, the seller is more often than not pretty understanding and the Swappa staff is top notch with customer service.