Database Info

WiFi Calling

I contacted Essential support and asked if the phone would support WiFi calling. They responded yes but to contact the carrier to make sure. I am currently on Verizon so I contacted Verizon and they said yes it did support WiFi calling. I was a bit skeptical but I had the agent verify the phone model number. Hopefully this is accurate. I finalized my pre-order right after.
I would take this for what its worth until we have the device in our hands and can make sure. I just thought I would share.
Chat Transcript
Verizon
Thank you for contacting the Verizon Wireless Chat Team regarding your device. How can we help you today?
You
I am thinking of buying the new Essential phone. I was wondering if it will support WiFi-Calling on Verizon
You
https://www.essential.com/
Verizon
That is a great question I will be glad to look into that for you today
You
It says it will support Verizon. I would like to know if it supports the WiFi Calling on Verizon. My signal is very poor at my house and work.
Verizon
Understood let me double check on the WiFi calling feature
You
thank you
Verizon
My pleasure
Verizon
I do see here that WiFi calling is supported so you will perfectly fine to utilize that feature with Verizon
You
WiFi Calling is supported on the Essential Phone? What else does it say about the Essential phone?
Verizon
I can only view tech reports so I do see that the WiFi calling is supported any other questions I would need them to be specif so that I can search
You
I am just trying to make sure we are talking about the same device.
You
I see the model listed as: Essential PH-1
You
is that the same thing you have?
Verizon
While following the link this is the newest unlocked android the device screen is pretty big yes this is the PH-1
You
ok.. Sounds good.. Thanks for your help.
Verizon
No problem at all, was there anything else that I could assist you with today?
You
Nope. All set.. Have a good one.

Wifi calling
Thank you for posting that...I was looking into this myself and emailed essential, and have not recieved a response yet. Now the question is... Yet this phone, or wait for pixel 2

lankydakid said:
Thank you for posting that...I was looking into this myself and emailed essential, and have not recieved a response yet. Now the question is... Yet this phone, or wait for pixel 2
Click to expand...
Click to collapse
Exactly my question as well... Anyone have a spec sheet comparison bw this and pixel 2?

Awesome. Hope this is true. Ordered mine, but if Volte and WiFi calling don't work I'll have to send it back.

Cowbell_Guy said:
Exactly my question as well... Anyone have a spec sheet comparison bw this and pixel 2?
Click to expand...
Click to collapse
I don't know how anyone could have an accurate spec sheet comparison for a phone that has not been officially announced yet. It would just be speculation and leaks, which are often wrong.
That aside, I think if one is inclined to compare this phone to the Pixel 2 (as I am), why not just wait? It will be announced soon and then you can make an actual comparison between the two phones. Also hopefully by then the other colors will be available (since I don't like the glossy black or white colors).
Unless you desparately need a new phone now, I don't see the harm in waiting.

Thanks for sharing, I'm on Verizon as well, and I just ordered my essential ph-1. Hope that rep is correct and not just blowing smoke, but at least now I can be optimistic!

So the word on the street from the first folks that got their phone is no WiFi calling for Verizon. If that is the case my phone will be going back.

Does it work on T-Mobile?

km8j said:
Does it work on T-Mobile?
Click to expand...
Click to collapse
Someone indicated that WiFi calling was working on T-Mobile.

WiFi and VoLTE does work on T-Mobile.

There is a WiFi calling option for att
Sent from my PH-1 using Tapatalk

branshaw09 said:
WiFi and VoLTE does work on T-Mobile.
Click to expand...
Click to collapse
Both are also working for me on T-mobile.

is anyone having issues with rec'ing MMS messages while on wifi using stock messaging app

km8j said:
Does it work on T-Mobile?
Click to expand...
Click to collapse
Yep it does

How can I tell if it's working? I cant find a setting and it doesn't show "wifi calling" on my home screen like it did on the pixel. I'm on tmo also.

branshaw09 said:
WiFi and VoLTE does work on T-Mobile.
Click to expand...
Click to collapse
Can confirm. TMobile and both appear to work properly.

Won't work on Verizon until it's certified
Sent from my PH-1 using Tapatalk

skinnytoo2 said:
Won't work on Verizon until it's certified
Click to expand...
Click to collapse
Hopefully it gets certified soon. Only feature that doesn't work for me on Verizon is WiFi calling. I actually get a bar of LTE in my house so it is ok for now. My ribs iPhone gets no service just like my s8 and pixel. I'm actually shocked I get any service, nobody does where I live.

Visual voicemail won't work either.
Sent from my PH-1 using Tapatalk

I cannot get wifi calling or voicemail (either proper voicemail notification or visual voicemail to work) with Verizon. Everything else seems to work fine.
Does anyone know which default network we should use for Verizon to maximize signal and battery? I am in a fringe area so small differences in reception is a big deal.
Thanks in advance.

Unlocked Google Pixel 2 on AT&T

Anyone running the google pixel 2 on AT&T unlocked? If so thoughts, I've been reading that VoLTE does not work nor does WiFi calling. I have a Samsung S8 that I purchased from Best Buy and I flashed the AT&T firmware to get all this working. I know that this phone is not on AT&T so I doubt there will be a way to flash any firmware since this device is not sold by AT&T.
Anyway, just throwing it out there for feedback from Google Pixel 2 users on AT&T.

I signed up for Android beta, and had VoLTE and HD voice on AT&T, but not wifi calling. I switched back to the Nov security release to see if Bluetooth issues were fixed and those things went away. I have since re-signed up for the beta, but haven't gotten an OTA yet for the next beta, but I'd assume they will come back. So the answer to your question is yes and no....

53fireman said:
I signed up for Android beta, and had VoLTE and HD voice on AT&T, but not wifi calling. I switched back to the Nov security release to see if Bluetooth issues were fixed and those things went away. I have since re-signed up for the beta, but haven't gotten an OTA yet for the next beta, but I'd assume they will come back. So the answer to your question is yes and no....
Click to expand...
Click to collapse
Thank you for the feedback, this is the only thing that keeps me from buying this phone unlocked. At&T service sucks where I work, so I'm dependent on WiFi calling functionality. I think I may have to switch to Verizon if I really want this phone.

I went back and forth on keeping it vs going back to my HTC One M9 that seemed to work flawlessly.... The Pixel 2 is nice and the battery is sweet, but I feel like the technology goes backwards sometimes with the Bluetooth issues and lack of some casting support. I decided to keep it, in the hopes that the Bluetooth issues will get resolved, and the battery life. I have good AT&T service, so those things I never had, I didn't even know what I was missing.

53fireman said:
I went back and forth on keeping it vs going back to my HTC One M9 that seemed to work flawlessly.... The Pixel 2 is nice and the battery is sweet, but I feel like the technology goes backwards sometimes with the Bluetooth issues and lack of some casting support. I decided to keep it, in the hopes that the Bluetooth issues will get resolved, and the battery life. I have good AT&T service, so those things I never had, I didn't even know what I was missing.
Click to expand...
Click to collapse
I have an S8 that I purchased out right unlocked from Best Buy. The phone is good but I get irritated because it runs like a snail from time to time and it drives me insane. A quick reboot fixes it all but then after some use (days) it's starts doing it again. Maybe it's all the dumb Samsung bloatware that slows it down. Which is why I like the clean vanilla UI on the pixel 2.

bezerk19 said:
Anyone running the google pixel 2 on AT&T unlocked? If so thoughts, I've been reading that VoLTE does not work nor does WiFi calling. I have a Samsung S8 that I purchased from Best Buy and I flashed the AT&T firmware to get all this working. I know that this phone is not on AT&T so I doubt there will be a way to flash any firmware since this device is not sold by AT&T.
Anyway, just throwing it out there for feedback from Google Pixel 2 users on AT&T.
Click to expand...
Click to collapse
I can confirm that HD voice works fine on my unlocked Pixel 2 on AT&T. HD voice was added in Android 8.1.

lacibaci said:
I can confirm that HD voice works fine on my unlocked Pixel 2 on AT&T. HD voice was added in Android 8.1.
Click to expand...
Click to collapse
does VOLTE work if you're on AT&T prepay?

elijahblake said:
does VOLTE work if you're on AT&T prepay?
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Click to collapse
Not sure. You can test it yourself though. Find another phone (person) on AT&T with a handset that supports HD voice and make a phone call - making sure you're in well covered LTE area.
You will see "HD" displayed on you Pixel 2 screen under the name of the person you're calling.

Bad connection and calls Break up

I have 2 pixel 3 for my wife and me. Wer both have serious issues with call quality. Partners cant hear US and calls suddently Cut off.
We both using t-mobile in germany and have no issues with other phones with the same Sim.
We already tried to Turn of volte and WiFi calling with no effect. Google Support told me they aware of this issues but have no solution. Anybody here with same problems?

Htgns said:
I have 2 pixel 3 for my wife and me. Wer both have serious issues with call quality. Partners cant hear US and calls suddently Cut off.
We both using t-mobile in germany and have no issues with other phones with the same Sim.
We already tried to Turn of volte and WiFi calling with no effect. Google Support told me they aware of this issues but have no solution. Anybody here with same problems?
Click to expand...
Click to collapse
Yes, same issue for me and a couple of people I know in Canada using 3 XL.
There is a thread about it on product forums on googel. I can't linkt it yet.

I love the pixel phones but this makes IT barely usable for US....hoping for a fast solution on this topic.

I have the exact same problem. German Telekom, calls cut off suddenly and for couple seconds other side can't hear me.
I thought it is related to WiFi calling.
Htgns said:
I have 2 pixel 3 for my wife and me. Wer both have serious issues with call quality. Partners cant hear US and calls suddently Cut off.
We both using t-mobile in germany and have no issues with other phones with the same Sim.
We already tried to Turn of volte and WiFi calling with no effect. Google Support told me they aware of this issues but have no solution. Anybody here with same problems?
Click to expand...
Click to collapse
Gesendet von meinem Pixel 3 mit Tapatalk

Exactly the same here. German phone, using it with Tele2 in the Netherlands. Can't call anyone, nobody can call me. Restart fixes it.

Yes, restart works for a while. So there must be something wrong with the Software.

Htgns said:
I have 2 pixel 3 for my wife and me. Wer both have serious issues with call quality. Partners cant hear US and calls suddently Cut off.
We both using t-mobile in germany and have no issues with other phones with the same Sim.
We already tried to Turn of volte and WiFi calling with no effect. Google Support told me they aware of this issues but have no solution. Anybody here with same problems?
Click to expand...
Click to collapse
My wife and I have a similar issue on T-Mobile US, but it appears to only occur when at our home. My connection while at work or traveling around Houston is fine. She works from home and has resorted to using WiFi calling for anyone to hear her, but that too can be a bit spotty at times.
Our average LTE download speeds at the house are a paltry 2-3 mbps. Around town, I can usually get around 20 mbps. Tmo is sending us an LTE repeater for our house to see if that helps. Strange though, we didn't have ANY of these issues with our Pixel 2.

I had the very same problem with my Pixel 3 (Telus mobility / Canada). I returned it and Google sent me a new one. So far so good.

A factory reset reduced the problem by 90% for my wife's phone, and the T-Mobile LTE extender we just received seemed to take care of the last 10%.
I don't want to hijack this thread, but I just admit that I was very skeptical about the LTE extender, but this thing is great! I went front 2-3mbps at home to 20+ Mbps. And now my signal strength went from -115db to -80! ?

Unstable 4G connection

Hello,
is anyone facing the same problem, that the 4G Signal is often very weak and unstable. For me if the signal isnt the best, it switches to edge or hsdpa+.
With my old phone i have got always 4g at the same location... Any ideas? I have already tried a factory reset and changing the sim card slots.

nexuspur said:
Hello,
is anyone facing the same problem, that the 4G Signal is often very weak and unstable. For me if the signal isnt the best, it switches to edge or hsdpa+.
With my old phone i have got always 4g at the same location... Any ideas? I have already tried a factory reset and changing the sim card slots.
Click to expand...
Click to collapse
I don't have that issue but I would say that's usual. All phones have different signal strength. It could be that your previous phone had better than op7. And its hardware related. Sometimes you can Improve it a lil bit with another firmware. But in most case there is nothing you can do.

I'm not getting good LTE reception either. I'm in Canada on Bell Mobility. I have the Chinese GM1900 model OP7 running the latest OxygenOS.
I keep switching between the OP7 and Pixel 2XL and I notice that even though the GM1900 supports all my carriers bands, the OP7 tends to choose different LTE bands than my Pixel 2XL does. Also, I noticed that the LTE Discovery app shows a weaker signal on the OP7.
I'm not sure what the issue is, and I am thinking a refund/exchange will be a hassle but I might give it a shot if I have to. I have only had the device since last Saturday so I am still hoping that there is a tweak or even another ROM I can choose to help this.

Kollachi said:
I don't have that issue but I would say that's usual. All phones have different signal strength. It could be that your previous phone had better than op7. And its hardware related. Sometimes you can Improve it a lil bit with another firmware. But in most case there is nothing you can do.
Click to expand...
Click to collapse
Than all phones have got better signal strength than OnePlus :laugh:

nexuspur said:
Than all phones have got better signal strength than OnePlus :laugh:
Click to expand...
Click to collapse
Nah. Coming from Mi9 I would say its the same compared to op7.
Edit: you could try to change your network type. Maybe there is something wrong selected.

Kollachi said:
Nah. Coming from Mi9 I would say its the same compared to op7.
Edit: you could try to change your network type. Maybe there is something wrong selected.
Click to expand...
Click to collapse
Already tried to change the network type. No change.
Also it should work out of the box. Maybe the next system updates will fix this.

I have the same issue and I've replaced the phone already and it hasn't made a difference.
My partner's on the exact same network and gets 4g where I get H+?! In the exact same place on an iPhone 6s. Go figure.
I think a firmware update/fix is needed.
Anyone submitted it as a bug?
Sent from my GM1903 using Tapatalk

Finally someone with the same problem. This is exactly my problem. H+ where others get a stable good 4g connection at the same place. Where can we submit this bug?
Edit: I have opened a thread at OnePlus. Maybe all with the same problem can comment this so OnePlus actually cares about it?
https://forums.oneplus.com/threads/unstable-4g-connection.1069237/

The Op7 has not been released for my market, is it still ok to submit a bug report there?

Anyone with the same problem?

Can confirm this has been an issue on my 3rd 7 pro, haven't tried on the first 2 before RMA'ing them unfortunately. I want the 7 because I couldn't stand the curves and the weight of the pro in the end so i'm gonna return the one I got now as well....but if this is a widespread hardware issue with both it kinda sucks for me, on most days I use 4g for at least 2 hours.

I think everyone needs to include their views on the issue posted at OnePlus so that they can see how widespread this issue really is.
Sent from my GM1903 using Tapatalk

I'm also gonna return the phone and buy another one if this won't be fixed. It really sucks because with my old(er) Phone(s) I have got better signal strength than with the new op7. This is a nogo for me...

MarylandCookie said:
I think everyone needs to include their views on the issue posted at OnePlus so that they can see how widespread this issue really is.
Sent from my GM1903 using Tapatalk
Click to expand...
Click to collapse
I created a feedback using the Community app, and I also created a log file while having the issue and sent it in with that report.

EDIT: Purchased a Redmi Note 7(the OPO7 costs 3 times more) and i have got stable LTE signal where the OPO7 only gets HSPA+. Gonna sell the OPO7. This is really a nogo for me.
Anyone else with the same problem(s)?

nexuspur said:
EDIT: Purchased a Redmi Note 7(the OPO7 costs 3 times more) and i have got stable LTE signal where the OPO7 only gets HSPA+. Gonna sell the OPO7. This is really a nogo for me.
Anyone else with the same problem(s)?
Click to expand...
Click to collapse
hey, It seems to me you have a problem with the 4g band itself did you try to change it to Europe or Us from hidden settings,
If you haven't tried that may I suggest to do so by searching on google play for an app called android hidden settings, by 0alex..
https://play.google.com/store/apps/details?id=com.kasitskyi.hiddensettings&hl=en_US
and change the band between europe and us and toggle as well between 4g and other modes just to make sure it was changed.
I hope that helps,

Can't hear anything when I call one specific person

Hi Guys,
So I have a very peculiar issue regarding calling my wife. I am using the One Plus 7 Pro on Verizon. She is using Essential Ph-1 on same plan as me.
When I call her, she can hear me just fine, but I can't hear her at all. Cant hear her through phone, speaker or even Bluetooth device like my headphones.
When she calls me, we can hear each other perfectly. When I call anyone else, we hear each other fine. When anyone else calls her, they hear each other fine.
It appears to be specifically only when I call her. Anyone ever come across such an issue? I tried searching everything I could think off and got nothing.
If anyone has any idea, please let me know. Thanks

Try setting both phones to LTE only or preferred. I was having a similar issue with my phone and my wife's s10 plus. Both on Verizon. Once i played with network settings i haven't had the issue.

coolhandz said:
Try setting both phones to LTE only or preferred. I was having a similar issue with my phone and my wife's s10 plus. Both on Verizon. Once i played with network settings i haven't had the issue.
Click to expand...
Click to collapse
Cant seem to set LTE only or Preferred in the One Plus. Its doesn't stick. How did you do it?