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Wifi Calling - Crackle?

I searched everywhere and haven't seen any reports on this.
Does anyone else have serious call quality problems, only when using WIFI calling on T-Mobile? I get a terrible crackle/static fairly often.
I thought at first it was the built-in earpiece but I don't have this problem as soon as I switch off WIFI calling (and call over the 3G network).
What I also thought was interesting, is that when in WIFI calling... I can use my bluetooth headset or speakerphone and have zero interference/cracking sounds.
Let me know if you have any tricks, or if I should get this thing repaired by HTC! Thanks

WiFi Calling Crackling
I'm having the same issues with WiFi calling. I experienced a couple times and thought it might just be a bad connection, but apparently it's more than that. Hopefully the MR update (whenever that is) will address this

Yeah I don't think swapping the handset is going to help this one, hopefully an update comes out soon to address the WIFI calls. And hopefully Skype comes out with one too, because its static as all hell too.

I have the same issue. It was delayed as well. Odd.
Sent from my HTC VLE_U using Tapatalk 2

I am also having that experience with Skype calls and really bad with video calls and GTA 3. Could it be beats integration?
Sent from my HTC VLE_U using XDA

Don't think the beats affect calls since its coming through the earpiece. Guess we're going to need some software updates. T-Mobile mentioned there will be an update to address Wifi Calling battery life, maybe they'll sneak a fix in. I've reported it to T-Mo and HTC... You guys should too.
Overall I'm pretty happy with the phone, minus the pain in the butt power button! Its so flush with the case, it is difficult to press.

yea i also heard about a update rolling out looking forward to it

+1
Getting a slight / medium crackle during conversations on wifi. Crystal clear on GSM.

I get the crackle too, any word on a fix?

Just a reply to say I have the same issue on two One S phones from tmobile. I had to set wifi calling to use cell when available, as opposed to using wifi when available. The crackle was so "sharp" and pronounced that I was about to return my phones because it really sounds like a hardware issue/loose speaker parts in the earpiece! Thankfully, it works great with GSM, so it seems to be software only. And, if I need wifi calling in a pinch, I'm willing to put up with the crackles. If I had to rely on it (due to low signal in my house), it would be very frustrating.
Also on wifi calling sometimes callers could not hear me, or I them. That only happened a couple of times to me, but was a major reason I demoted wifi calling.
By the way, this phone is absolutely amazing! Fast, fast, fast, great screen, great battery, great metal shell... would love to remove Sense because it buries all the Google App integration and favors everything else, but that's a personal opinion.
Skeeboe

Yeah the feel and speed of this phone are just incredible. It just seems like there is some software kinks that need to be worked out.
Another one I've run into recently is YouTube links directing me to the mobile site rather than the native app (which is another problem with the 3 dot menu lol).
I hope they don't rush the first update and work to address some of these quirks.

Yea, I had the crackle issue on my first handset (kept having it randomly reboot) but haven't tried on the new handset since it seems they now have to enable the wifi calling feature on the account and my account is to old to enable it...or so they claim.

Wait so is the wifi calling crackle you t-mobile guys in the States get the same as the crackle I get when using Skype on my One S in the UK?

US t-mobile here. skype's crackle is much worse, impossible to deal with. wi-fi crackle is sporadic and annoying.

I'm completely confused about the whole crackle thing now. I've seen and read about your US T-mobile wifi calling which I now understand and skype crackles a heck of a lot for me. So I assumed that it was a VOIP calling problem but I used Viber to call someone over wifi last night and there was no crackle at all on a 30 minute call. Oh well I won't complain about that, would be nice if skype was working for video calls though

I am experiencing the same issue with WiFi calling too, which is a pain because I primarily make my calls over WiFi. It was so bad on a conference call today I had to switch phones. Anyone know if this is a known issue for T-Mo yet, don't want to call into care if they are already aware of it. Also, out of curiosity does anyone know if this was an issue before the most recent firmware update?
Thanks!

it's hard to say if T-Mo knows about it but they didn't acknowledge anything regarding this issue, only the battery drain related to wi-fi calling. all T-Mo US HTC One's suffer from it.

I have reported it twice to TMO, first time I was told they didn't know about it. The second time a few days later, they were aware of the issue but couldn't tell me if/when they were going to push an update out for the crackle issue. If I were u guys I would report it so they may push something quicker rather than having horrible comments about their flagship ICS device!
Sent from my HTC VLE_U using XDA

Just purchased an HTC One S today.
I talked with T-mobile earlier today and showed them the link to the t-mobile support forum thread created for the Wifi calling quality issues (crackling/delay) on the HTC One S.
They told me that they are aware of the problem and it's a known issue. I didn't press them for a timetable to fix it or anything.
Everyone who's experiencing wifi calling issues should at least take a moment to call in to tech support or chat with a t-mobile tech rep.
We need to make sure they address this quickly. I know a lot of people rely on wifi calling on t-mobile in spotty/bad signal areas. I sure do.

Nexus 5 cell reception issue?

Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app

dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Are you getting excellent HSPA+ reception, but the phone isn't switching to LTE or connects to LTE, but jumps back to HSPA+?
Go to a T-Mobile store and tell them about your situation (don't chat with them online because that did not fix my situation). The rep that I spoke with called tech support and they did some sort of reset on my account. I also asked for a new SIM and was given that new ISIS SIM. As soon as my phone booted, it was on LTE and stayed on LTE. I was like you, thinking that my device was messed up, but T-Mobile fixed it.

No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app

fix?
dashraider said:
No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.

waqas1988 said:
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.
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tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma

dashraider said:
tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma
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I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.

dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?

AceKingNYC said:
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?
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Its in battery under settings and then tap on the battery chart also by the end of yesterday my phone spent about 30% of the day with out signal according to cell standby in the battery settings my HTC one that I've gone back to using has signal almost 100% of the time

Android.Addiction said:
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.
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Click to collapse
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal

dashraider said:
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal
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Click to collapse
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.

dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.

Android.Addiction said:
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.
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I've had T-Mobile for years and never had connection issues as bad as this so im hoping it was just a faulty device and not the device in general just getting poor reception

BKPhil said:
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.
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sounds like the same issue im having ill update when ever i get my replacement to see if anythings changed

We have the same issue with Nexus 5 with Tmobile in greater NYC metro area. When i tried with my old Samsung mobile there is no issue and it works fine. The problem, I can't make and receive any calls. Most of the callers told me, it goes to voice message after couple of rings. I didn't get even single ring and voice mail message. Frustrating Nexus 5.

My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??

Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.

king23adrianc said:
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
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Click to collapse
32GB black with miserable cell reception here, so not a color issue.
Maybe an LTE issue? Might explain why our old devices got better reception, if they were using older gen signals/antennas? Not that we'd want to in the long term, can we disable the LTE services and live off the previous gen, at least to test?
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
Boweezie said:
Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.
Click to expand...
Click to collapse
I get lots of complete dead drop outs too, even on Wifi. One moment cruising along, the next I'm disconnected, the next I'm back on. Something is not right with this device.

Hmm I need to also find some time to visit a t-mobile store and check out why my reception just drops and gets spotty all of the sudden sometimes.
I have the 32gb white model. I never get LTE while two of my friends with Nexus 5 that were next to me both got LTE.
I also had my signal drop to 0 in a starbucks before, and I never had that happen with my previous Nexus 4, was frustrating since I couldn't get the promo code for my starbucks reward drink x.x

Ok guys Google is definitely on its game with replacing your your nexus 5 placed my RMA Sunday night got it today and I can report my new phone is working as it should I wouldn't say it gets as good a signal as my one did but a minimal difference that you would expect between two different devices so if your having an issue call up Google tell them you already spoke to T-Mobile about your service issues and they couldn't help you and that your certain its a device issue as a side note their RMA process has you basically buy a new device and send them the old one
Also I had a black 32gb so I don't think the color matters
Sent from my Nexus 5 using xda app-developers app

After my research, When we switch back to 2G (GSM Only) option there is no issue with voice calls but the data speed is very slow as expected. It seems that there is an issue with T-mobile towers LTE/3G/4G for voice calls. Below is the problem with Sprint network, looks like same thing happening for Tmobile.
s4grudotcom - sprint lte connectivity issues due to circuit switched fallback technology.
If you need voice calls high priority like me, give a try to switch GSM only.it shows E network on signal bar.

Network Drops when Texting

When I'm engaged in an SMS conversation using the built-in Messenger app, my mobile network keeps dropping. When I try to send a text, it says that I need to insert a SIM card, and the connection bars show I have no connection. If I wait a few seconds, my network connection re-establishes and I can send texts. Interestingly, when it says I have no connection and I can't send texts, I can still receive them.
I've only noticed this happening when I'm texting.
Does this sound like a faulty SIM card, or could it be an issue with my phone? I'm with Bell in Canada on a 32 GB Pixel.
EDIT: I just noticed that this will sometimes happen if I've had my phone in my pocket for a while. I'll pull it out and the network connection will be dropped when the screen comes on, only to reconnect after a few seconds.

Are you in Toronto by any chance? On Telus? I've been having the same issue since late last week. Only happens in Toronto. On my commute to Burlington, everything is fine as soon as I get passed Etobicoke.
The issue for me is mostly on LTE+. That's causing the biggest headache. 3G and LTE seem to be fine. And again, only in Toronto. Outside the city everything (LTE+, LTE and 3G) all work fine.
The only workaround I have while Telus is looking in to it is to use 3G while I'm at home on the Danforth.
Mike

mikeneri said:
Are you in Toronto by any chance? On Telus? I've been having the same issue since late last week. Only happens in Toronto. On my commute to Burlington, everything is fine as soon as I get passed Etobicoke.
The issue for me is mostly on LTE+. That's causing the biggest headache. 3G and LTE seem to be fine. And again, only in Toronto. Outside the city everything (LTE+, LTE and 3G) all work fine.
The only workaround I have while Telus is looking in to it is to use 3G while I'm at home on the Danforth.
Mike
Click to expand...
Click to collapse
I'm in downtown Toronto on Bell. I haven't noticed this happen at home in the suburbs, although I use my phone a lot less when I'm not downtown.

madchemistto said:
I'm in downtown Toronto on Bell. I haven't noticed this happen at home in the suburbs, although I use my phone a lot less when I'm not downtown.
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Click to collapse
So it sounds like the same issue. Telus and Bell share towers, so that makes sense. And you're having issues in the city but not in the 'burbs. The same issue I'm having.

mikeneri said:
So it sounds like the same issue. Telus and Bell share towers, so that makes sense. And you're having issues in the city but not in the 'burbs. The same issue I'm having.
Click to expand...
Click to collapse
Well, at least it's probably not a defect with the phone!

Just received an OTA update (NDE63V) that, supposedly, has an updated cell radio. I'll know in a few hours if this has any effect with my issue... As usual, phone is working fine right now in Hamilton.

mikeneri said:
Just received an OTA update (NDE63V) that, supposedly, has an updated cell radio. I'll know in a few hours if this has any effect with my issue... As usual, phone is working fine right now in Hamilton.
Click to expand...
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I just got the OTA as well, but it doesn't seem to have resolved the issue.

Yup. Didn't work for me either.

Are you on band 4? There have been reported issues with that band.
Sent from my Nexus 7 using XDA-Developers mobile app

chrisinsocalif said:
Are you on band 4? There have been reported issues with that band.
Sent from my Nexus 7 using XDA-Developers mobile app
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When I run LTE Discovery, it says the LTE band is unknown.

The problem in Canada seems to be affecting both Bell and Telus subscribers on band 4. Google the Pixel's band 4 problem, you can read more.
Sent from my Nexus 7 using XDA-Developers mobile app

The primary problem reported:
Here: https://productforums.google.com/forum/#!topic/phone-by-google/QTr1T3d42...
Here: https://productforums.google.com/forum/#!topic/phone-by-google/OxkJ1Sn6i...
Here: http://forum.xda-developers.com/pixel-xl/help/problems-lte-t3494517

Im on Sprint in New Jersey and i have the same problem. At the airport my LTE connects and disconnects every 45 secs
Sent from my Pixel using XDA-Developers mobile app

Google acknowledges the problem and working on an update to fix the issue.
Sent from my Nexus 7 using XDA-Developers mobile app

chrisinsocalif said:
Google acknowledges the problem and working on an update to fix the issue.
Sent from my Nexus 7 using XDA-Developers mobile app
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Here's hoping they come out with a fix soon! I'm just glad it's not a defect and something that can be fixed.

I used the support feature on the google pixel phone today and a rep from google called me after requesting a callback. The chat feature was greyed out on my phone. When I brought up the issue of network randomly dropping throughout the day, the rep said this was the first time they've heard of the issue. After going over the issue of my network connection randomly dropping and reconnecting, sometimes accompanied with the triangle icon saying there is no sim card inserted in the phone, the rep called my service provider and left me with them to resolve the issue instead. They said it had to be something with the service provider and not the phone. I'm with Koodo Mobile which is a subsidiary of Telus. The Koodo rep did some testing and had me add a new APN to see if that would stabilize the connection but that didn't do anything. They said it's more likely an issue with the phone because it's connecting to the network but not sustaining the connection.
I've tried swapping out a new sim card hoping it was a faulty sim and that didn't fix it either. A factory reset also didn't do anything. I've confirm the sim and network wasn't an issue when I inserted my sim into my friend's iPhone 6s. There was no connection drop within the 15min sample size. I then used my friend's sim card on my google pixel, he's on Bell's network and the connection did drop within 10mins. We contacted a friend who works with Bell's networking service and he said this was the first time he's heard of this issue and there's been no report on his end of this. He doesn't work at the customer service level so he doesn't know if any pixel connection issues are being reported and brought up to a higher level. I should mention I'm in Toronto so there's no lack of cell towers around for a bad connection.
I'm going to see if I can borrow a Rogers sim card this week for some more testing to see if it's only dropping on the Bell/Telus network as others are reporting. Right now it's very frustrating, I don't know if it's a hardware issue or software issue.

I know it doesn't fix the problem but have you tried to drop to 3g until they fix the towers there? Should at least be less frustrating if it's specific to LTE.

madchemistto said:
Here's hoping they come out with a fix soon! I'm just glad it's not a defect and something that can be fixed.
Click to expand...
Click to collapse
That's only what a Google rep said. Hopefully it's not a defect that can be fixed via an update.

The latest update seems to have fixed the problem!

I'm on Virgin, also in Toronto, same symptoms. No change with latest update either

Poor call reception

Hi guys , I bought my pixel a month ago and I'm getting poor call reception , so ,I'm missing most of the incoming calls as people are getting not reachable message when they try to call me..
Can someone help me with this to identify whether the problem is on my phone or my operator network issue..?
Thank you in advance..

udahy.manna said:
Hi guys , I bought my pixel a month ago and I'm getting poor call reception , so ,I'm missing most of the incoming calls as people are getting not reachable message when they try to call me..
Can someone help me with this to identify whether the problem is on my phone or my operator network issue..?
Thank you in advance..
Click to expand...
Click to collapse
What carrier are you on? Are you in usa?

stonew5082 said:
What carrier are you on? Are you in usa?
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Click to collapse
Airtel bro....Indian network..probably ,u would not know it.

udahy.manna said:
Airtel bro....Indian network..probably ,u would not know it.
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Click to collapse
That is true my bro

This phone gets the worst reception I've ever gotten from any phone going all the way back to the original Nokia. If I didn't have WiFi calling it'd be totally useless.

My first Pixel got significantly better reception then my replacement one, sadly.

So, everyone got the same problem..
Is Google even aware of this issue
Can it be fixed by any modem update or something?

Here's one of the treads on their support site. https://productforums.google.com There's a lot of guessing and this fancy new technology that doesn't work well with some networks could be a cause https://www.qualcomm.com/videos/qualcomm-rf360-dynamic-antenna-matching And there's talk of has something to do with Android N as some on Nexus devices that just upgraded are having problems. I'm leaning toward cheap HTC antennas.

Droid1019 said:
Here's one of the treads on their support site. https://productforums.google.com There's a lot of guessing and this fancy new technology that doesn't work well with some networks could be a cause https://www.qualcomm.com/videos/qualcomm-rf360-dynamic-antenna-matching And there's talk of has something to do with Android N as some on Nexus devices that just upgraded are having problems. I'm leaning toward cheap HTC antennas.
Click to expand...
Click to collapse
In my case it's gotten worse bro..During the call itself, voice reception gets stopped..
Shall I get my phone replaced? It's still under warranty (11 months more)
Or every phone has the same problem?

If you're still in the timeframe, I'd just get my money back. If not then I'd try a replacement though you'd probably get a refurbished one. I use wifi calling at home and don't have any problems when I'm out and about. But I'm on Verizon in the US so your network may give you more problems. Google has admitted to microphone issues which might be your problem so if you get a replacement I'd be demanding a new phone.

Question GSM issues, sudden disconnection?

Hey guys,
So I've received my P7P a couple days ago. Ordered in Romania from the official Amazon Store. 5G, VoLTE, and VoWiFi don't work, as you all know.
But the biggest problem I have is that the network just completely disconnects if I leave the phone on the desk for a couple minutes. I have people messaging me and asking why they can't call me. When I look at the phone, there's no GSM signal of any kind. This is in a location where I have full 5G coverage otherwise.
I had to go into airplane mode 2 times before I was able to receive a call. The first time it connected to LTE for a couple seconds and then it completely dropped again.
Not to mention it takes forever to connect again after going in an area with weak signal.
I've updated to the Beta and the issue persists.
Great software, great camera, whatever, all useless when you can't fulfill your main purpose of being A PHONE.
Anyone else with issues like this? This is all I've found: https://piunikaweb.com/2022/10/20/pixel-7-7-pro-no-network-or-no-service-connectivity-issue/

Does the phone have the LTE bands it needs to even work where you live? If not, then I doubt there will be anything you can do but return it and look to another OEM.

jaseman said:
Does the phone have the LTE bands it needs to even work where you live? If not, then I doubt there will be anything you can do but return it and look to another OEM.
Click to expand...
Click to collapse
oh LTE works well. 5G doesn't work.
It just gets disconnected from any kind of cellular network and gets no signal after a while.

Have you taken the day one OTA? That fixed the problem for most of us. I haven't seen any X or ! since the first day. Before that update I was having my connection drop every 10 minutes or so.
If you already have taken this update, you may have a defective model.

Try force stopping Carrier Services and Google Play Services and deleting the storage for both. That help me tremendously with connectivity issues with Pixel 6 Pro.
Might want to try Carrier Services beta as well.
Another thing to check is your APN settings. Make sure they're what your service provider recommends

I immediately updated before unlocking the bootloader and rooting, I don't have network outage or anything. 5G seems to be working as well, at least available in settings, I'm yet to test it in 5G area but where I live, there's no 5G actually so it would not bother me much anyways. I'm so far very happy with it