Nexus 5 cell reception issue? - Nexus 5 Q&A, Help & Troubleshooting

Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app

dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Are you getting excellent HSPA+ reception, but the phone isn't switching to LTE or connects to LTE, but jumps back to HSPA+?
Go to a T-Mobile store and tell them about your situation (don't chat with them online because that did not fix my situation). The rep that I spoke with called tech support and they did some sort of reset on my account. I also asked for a new SIM and was given that new ISIS SIM. As soon as my phone booted, it was on LTE and stayed on LTE. I was like you, thinking that my device was messed up, but T-Mobile fixed it.

No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app

fix?
dashraider said:
No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.

waqas1988 said:
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.
Click to expand...
Click to collapse
tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma

dashraider said:
tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma
Click to expand...
Click to collapse
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.

dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?

AceKingNYC said:
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?
Click to expand...
Click to collapse
Its in battery under settings and then tap on the battery chart also by the end of yesterday my phone spent about 30% of the day with out signal according to cell standby in the battery settings my HTC one that I've gone back to using has signal almost 100% of the time

Android.Addiction said:
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.
Click to expand...
Click to collapse
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal

dashraider said:
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal
Click to expand...
Click to collapse
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.

dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.

Android.Addiction said:
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.
Click to expand...
Click to collapse
I've had T-Mobile for years and never had connection issues as bad as this so im hoping it was just a faulty device and not the device in general just getting poor reception

BKPhil said:
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.
Click to expand...
Click to collapse
sounds like the same issue im having ill update when ever i get my replacement to see if anythings changed

We have the same issue with Nexus 5 with Tmobile in greater NYC metro area. When i tried with my old Samsung mobile there is no issue and it works fine. The problem, I can't make and receive any calls. Most of the callers told me, it goes to voice message after couple of rings. I didn't get even single ring and voice mail message. Frustrating Nexus 5.

My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??

Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.

king23adrianc said:
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
Click to expand...
Click to collapse
32GB black with miserable cell reception here, so not a color issue.
Maybe an LTE issue? Might explain why our old devices got better reception, if they were using older gen signals/antennas? Not that we'd want to in the long term, can we disable the LTE services and live off the previous gen, at least to test?
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
Boweezie said:
Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.
Click to expand...
Click to collapse
I get lots of complete dead drop outs too, even on Wifi. One moment cruising along, the next I'm disconnected, the next I'm back on. Something is not right with this device.

Hmm I need to also find some time to visit a t-mobile store and check out why my reception just drops and gets spotty all of the sudden sometimes.
I have the 32gb white model. I never get LTE while two of my friends with Nexus 5 that were next to me both got LTE.
I also had my signal drop to 0 in a starbucks before, and I never had that happen with my previous Nexus 4, was frustrating since I couldn't get the promo code for my starbucks reward drink x.x

Ok guys Google is definitely on its game with replacing your your nexus 5 placed my RMA Sunday night got it today and I can report my new phone is working as it should I wouldn't say it gets as good a signal as my one did but a minimal difference that you would expect between two different devices so if your having an issue call up Google tell them you already spoke to T-Mobile about your service issues and they couldn't help you and that your certain its a device issue as a side note their RMA process has you basically buy a new device and send them the old one
Also I had a black 32gb so I don't think the color matters
Sent from my Nexus 5 using xda app-developers app

After my research, When we switch back to 2G (GSM Only) option there is no issue with voice calls but the data speed is very slow as expected. It seems that there is an issue with T-mobile towers LTE/3G/4G for voice calls. Below is the problem with Sprint network, looks like same thing happening for Tmobile.
s4grudotcom - sprint lte connectivity issues due to circuit switched fallback technology.
If you need voice calls high priority like me, give a try to switch GSM only.it shows E network on signal bar.

Related

HTC one S successor and UK price!

hi
looking to purchase HTC one S. Quite keen on it but a bit concerned with battery life and home screen issue.
However any ideas re its's successor? Is HTC likely to announce another line at MWC 2013? as its only a month away, i am thinking if its worth waiting for to see if the price drops to below £200!
ta
What home screen issue?
I use one and battery life is more than enough for day and half of hard use
Not sure what your referring to in regard to home issue. My battery life improved dramatically with the use of custom roms.
But don't count on a huge price drop just because of a newer phone launch. I have yet to see them do that big of price drops here in Canada on newer launches.
xyz321 said:
hi
looking to purchase HTC one S. Quite keen on it but a bit concerned with battery life and home screen issue.
However any ideas re its's successor? Is HTC likely to announce another line at MWC 2013? as its only a month away, i am thinking if its worth waiting for to see if the price drops to below £200!
ta
Click to expand...
Click to collapse
I believe you're referring to the home issue in this thread. It explains various ways to ensure you get a One S without the helicoptering problem. I think it's basically any One S with a serial number starting with >SH24 is okay and won't helicopter, don't take my word on it though.
I got a ceramic black One S from T-mobile on the beginning of last month and haven't had that problem even once.
Does anyone still have the problem of the data (cellular) signal dropping out occasionally, then returning after a couple of minutes? I'm on stock 4.0.3 in Canada on Bell. Hope the coming JB update fixes it.
ChrisAG said:
Does anyone still have the problem of the data (cellular) signal dropping out occasionally, then returning after a couple of minutes? I'm on stock 4.0.3 in Canada on Bell. Hope the coming JB update fixes it.
Click to expand...
Click to collapse
That sounds much more like a service area problem then a phone problem. I also experienced this issue. I installed a booster at my house. :good:
Jokester_wild said:
That sounds much more like a service area problem then a phone problem. I also experienced this issue. I installed a booster at my house. :good:
Click to expand...
Click to collapse
No, it happens when out too. Goes from 5 bars to an "X" and drops the call or data. Recovers after reboot or on its own after two minutes.
Daiskei said:
I believe you're referring to the home issue I think it's basically any One S with a serial number starting with >SH24 is okay and won't helicopter, don't take my word on it though.
Click to expand...
Click to collapse
that's not true. I have SH26 (S4) and I had to totally block home button to be able to use phone in 2g areas. I think every ONE S is affected by this, but it depands on your mobile provider signal strength/3g coverage, that's why not all experience this. otherwise HTC would be able to fix phones sent for repair, but they can't - problem always returns.
odl said:
that's not true. I have SH26 (S4) and I had to totally block home button to be able to use phone in 2g areas. I think every ONE S is affected by this, but it depands on your mobile provider signal strength/3g coverage, that's why not all experience this. otherwise HTC would be able to fix phones sent for repair, but they can't - problem always returns.
Click to expand...
Click to collapse
yeah i had problem to, it was a HT23 ,had to send back then they sent sent me a c2 back :'( no problems with the c2 except it was horrible and couldnt do anything with it fortunently i swapped it for an s4 again,wiard issue but honest to god its a gorgeous phone and with krait will give the one x a kick in the teath,keeps even my s2 on its toes
ChrisAG said:
No, it happens when out too. Goes from 5 bars to an "X" and drops the call or data. Recovers after reboot or on its own after two minutes.
Click to expand...
Click to collapse
Are you in Eastern Canada or out west ?
Jokester_wild said:
Are you in Eastern Canada or out west ?
Click to expand...
Click to collapse
Toronto, on Bell.
I'm not sure I've heard about a Successor coming yet.
I have no reason to upgrade, love my One S.
I love my One S too
I've got a SH24 too, but I haven't got any problems with the homebuttonbug so far. And I'm very often in areas with bad reception and nothing happens. And with the new frame it looks like new.
I've got the same phone id, but never seen this issue.
from Nederland
Sent from my HTC One S using xda premium
I also had problems with cellular data dropping on my One S. I live in finland and this is a common issue with this particular phone and a certain carrier. I have personally seen three One S's with this carrier and they all dropped data after using the connection for a while. Also many others have reported similar issues on a finnish forum.
What makes the problem more interesting is that it only happens in more populated areas (larger cities so maybe more traffic or better and newer networks or something...). Problems are not found from phones or networks and only "fix" seems to be changing carrier. That's what i did and have not had any problems since.
This problematic carrier roams in another carrier's network. Idk if this has something to do with the problem but this carrier is the only consumer carrier that roams here in finland and also the only one with this issue.
Sent from my HTC One S using xda app-developers app
bigystyle84 said:
I'm not sure I've heard about a Successor coming yet.
Click to expand...
Click to collapse
I've got an upgrade due. T-Mobile UK have pulled sales of the One S in the past week and are suggesting the 4G One SV in its place. Not exactly a successor though as except for the 4G the SV is a lower spec phone. I was offered the SV for free with a £26 3G contract.
zaak00 said:
I also had problems with cellular data dropping on my One S. I live in finland and this is a common issue with this particular phone and a certain carrier. I have personally seen three One S's with this carrier and they all dropped data after using the connection for a while. Also many others have reported similar issues on a finnish forum.
What makes the problem more interesting is that it only happens in more populated areas (larger cities so maybe more traffic or better and newer networks or something...). Problems are not found from phones or networks and only "fix" seems to be changing carrier. That's what i did and have not had any problems since.
This problematic carrier roams in another carrier's network. Idk if this has something to do with the problem but this carrier is the only consumer carrier that roams here in finland and also the only one with this issue.
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
I've got the signal drop issue with 2 One S phones one with Sense ROM the other with AOSP both with newest radio 1.15 and with any other radio but do not have this issue when i put my SIM card into my GNex so it's not a carrier issue and don't think it is a software issue. I know I need help with it it drives me nuts lol
odl said:
that's not true. I have SH26 (S4) and I had to totally block home button to be able to use phone in 2g areas. I think every ONE S is affected by this, but it depands on your mobile provider signal strength/3g coverage, that's why not all experience this. otherwise HTC would be able to fix phones sent for repair, but they can't - problem always returns.
Click to expand...
Click to collapse
Personally I use a HOS since past september. (SH24... ) I ve been to rural areas with only 2g coverage (till clinging to death of signal ) but never had problems with home button aka helicoptering issue. On the other hand fast dormancy problem sometimes occur although for very short period of time like 30sec-1min.

Nexus 5 dropping me off Network ??

So I got my nexus 5 on Friday and its perfect none of the mentioned defects was having some small issues with the notification light but that's all. However I noticed once a day since getting it I go to use my phone and it says emergency only / Rogers and I won't be able to make calls or receive calls. Anyone else experiencing this problem ?
Sent from my Nexus 5 using xda app-developers app
I'm on Bell and for some reason sometimes I'd have no signal out of no where then it'll jump back to full bars the next second... Really annoying unless this is a normal thing for the Nexus 5
Sent from my Nexus 5 using xda app-developers app
I'm on Rogers and I get this too. I usually fix it by going into network mode and change it to 3G and back to LTE immediately.
I still get incoming calls even though I can't dial out until I do the above change.
Its network problem not the nexus 5
Sent from my Nexus 5 using Tapatalk
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
benetton said:
I have the similar problem i'm on rogers and if the signal gets weak it will show signal strength in the home screen, i can surf the internet(data), but will not send text messages or make calls, if I try to make a call it say "cellular network not available", if i turn air plane mode on then off it reconnects right away. this has never happened with my GE Galaxy S4
Click to expand...
Click to collapse
I have the exact same issue guys, I hope that it has nothing to do with our nexus 5's.
im getting this error too. darn! its not normal for a phone to be like that. never happened to my previous one.
there must be something wrong with the phone.
im on Fido.
but its only happening to canadian network? weird.
maybe they're torturing people who didnt buy from them? lol
It looks like I have a similar issue.
My connection sometimes gets lost. Some sort of hiccup when connected to mobile network.
No issues found on WIFI
I'm on a hspa network in Canada and wanted to report that I get worse reception with the N5 than I did with my Galaxy S2. I hope it is easy fixable with a new modem flash or other update.
Just wanted to contribute in case there is anyone working on this and wanted some more info.
I had to change my data plan because, according to T-Mobile (US) it was not compatible with the phone. I could get emails and SMS text messages but could not get Internet data services (kept being prompted to log onto the network and presented with the T-Mobile logon screen). Lost my unlimited data, which I was grandfathered into (but found out that they were throttling me at 5 GB which I don't usually hit). I knew they would eventually make me change my plan anyway and was able to get a new 4.5 GB plan at the same price. Since T-Mobile will be offering this phone very soon (tomorrow? they're taking pre-orders now), I guess a lot of long-time customers will be pushed off their unlimited data plan.
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
I have the same problem in Belgium:
https://productforums.google.com/forum/m/#!msg/nexus/T5ey4dttBOA/v9OaGzPxESwJ
Sent from my Nexus 5 using xda app-developers app
scutie88 said:
I have the same problem!! It's really annoying - mine gets dropped every 2-5 mins! Is there a way to fix it? Is it the N5 or Rogers network?
Click to expand...
Click to collapse
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
trendiggity said:
If you are constantly getting poor signal it might be the handset. If you have good signal, and can use data, but have "Emergency calls only" instead of a carrier name, it's probably a carrier issue.
I am on Fido and have randomly had the same problem. There's another thread somewhere, and most if not all people reporting the problem are Rogers/Fido customers.
Click to expand...
Click to collapse
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
I also have this problem. I am on Fido in BC. Sometimes it will completely cut off the network signal from full bars to no service, similar to no sim card installed. It goes back to normal in about 5-6 seconds by itself but its definitely annoying.
SeraldoBabalu said:
right here man
http://forum.xda-developers.com/showthread.php?t=2525583
good point though... i don't see anyone from other canadian carriers complaining.
Click to expand...
Click to collapse
There were some bell users complaining about it in the other thread as well
Sent from my Nexus 5 using xda app-developers app
yeah its the phone and not the network, I switched my Rogers sim to my old phone and get full bars
I too am experiencing this and i'm in the UK. Just wanted to let you know that this may be more widespread thank we think.
Same issue with Tmobile
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
phishncode said:
definitely the phone and not the carrier. I have a samsung galaxy s2 and n5 and it only happens on n5. Both on tmobile in portland oregon
Click to expand...
Click to collapse
It is a software issue. I switched to a different ROM and kernel.
Cataclysm ROM and bricked Kernel.
So far, the connection is solid with this combo.

[Q] Signal drop/No service

Just wondering if any one else gets this, sometimes my signal just drops out and I get no service.
Then it comes back it does not happen all the time, I live in a big city Leeds infact so signal is quite strong.
Just wondering if it could be a fault with the phone?
Thanks
I've noticed it happens to me too.
Tony_YYZ said:
I've noticed it happens to me too.
Click to expand...
Click to collapse
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
bassist9 said:
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It's likely the radio software.
Tony_YYZ said:
It's likely the radio software.
Click to expand...
Click to collapse
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
bassist9 said:
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It is definitely possible.
I'm on AT&T and have the correct APN settings and have called AT&T with my IMEI. I have significantly worse signal than with my HTC One X. I am not comparing bars to bars, but rather where the signal drops completely. In places where I had low signal but still connected I now have nothing.
Straight talk using at&t Sim and notice radio drops..
Sent from my Nexus 5 using xda app-developers app
T-Mobile on stock ROM i had my first signal drops.
I was fine (or at least never noticed them) from the time i got my phone (day one) without any drops here in orlando.
Drove over to Tampa/Venice Beach area this past weekend and noticed some drops. Had about 6 drops according to my battery stats in 2 days. i had good to excellent coverage the entire time except when it would drop comlpetely (outline of signal bars)
would connect in a couple seconds, but i noticed over night, it would drop for a pretty large amount of time (like 10-15 minutes at a time.)
Mmm defo seems like were all having the same issues, wonder what it could be
Sent from my Nexus 5 using Tapatalk
I had this issue too, and here's how I fixed it:
By default LTE is enabled, meaning the phone will periodically scan for a LTE network. If you're in a big city, you're likely to find one. Your phone will attempt to connect. However, it fails, meaning it will have to rescan the HSPA bands to connect back. That results in a few seconds of no service. Why can't it connect to LTE? Because by default, the APN is not the LTE APN, for Rogers at least. I'd assume AT&T would be the same. You can test this by dialing *#*#4636#*#*, selecting phone info, and selecting LTE only. You'll see that there is no service. I tested this in an area I knew had great LTE coverage, and that led me to the conclusion that it's LTE causing the signal drops.
So how to fix? Simple, just change your APN to the LTE APN for your carried. To do that go to Settings -> More -> Mobile Networks -> Access Point Names. If you're experiencing this issue on Rogers, change the APN field to ltemobile.apn. If you're on another carrier, you'll have to search for their LTE APN configuration.
After doing this your phone should start connecting to LTE again, and you won't get those annoying signal drops.
PaulGoogle Employee
Nov 20
A few days ago I let you know that we'd be reaching out on email to some of you for some additional bug report data. I'd like to thank everyone who responded to our email -- the bug data you sent in has been helpful to us in tracking this down.
This is looking like a software issue on our side, and we're investigating a fix.
Click to expand...
Click to collapse
So yeah the next update will probably fix the issue. It's not so bad in the meantime, Lightflow sill notify you that your nexus has lost signal, and you still get the internet and incoming calls.
We're not alone. Supposedly Google is "aware" of the issue.
i've hcanged my setting from '4g' to '3g' to see if i notice a difference (hopefully will) then when 4g is released or i get a 4g sim, can move it back up
Yes, I'm having issues too. The real problem is the fact that I have a Wilson cell booster in my home (supposed to have up to 5000 square foot range) and my n4 had full bars most everywhere inside. With my n5 It shows 1 to 2 bars if I'm lucky and quite often drops to none! The only way to get full bars Is to stand right under the indoor antenna. Not impressed, and I sure hope this is fixable!
sent from my next gen N7
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
gidgiddonihah said:
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
Click to expand...
Click to collapse
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
wideasleep1 said:
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
Click to expand...
Click to collapse
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
gidgiddonihah said:
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
Click to expand...
Click to collapse
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
wideasleep1 said:
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
Click to expand...
Click to collapse
Hopefully Google kicks hard and fast . Multiple times if needed. Thanks again for the speedy and enlightening replies. Much obliged.
Sent from my Nexus 5 using Tapatalk

The radio SUCKS!

I'm sitting at home nice good HSPA+ Signal then all of a sudden it just drops the EDGE
my other phone (iPhone is still on HSPA+ no issues) great so I toggle airplane mode on and off boom still edge, so I reboot and boom STILL EDGE
After a while it reconnect to HSPA+ or until it picks up LTE
Does this happen to you? It seems the radio got even crappier with 4.4.2
Im fully stock 100% I have 2 Nexus 5 units in hand one is from T-Mobile one is from play store both experience the same problem
Does anyone know if this is software or hardware Antenna or qFE1100 and does this happen to you?
Video: https://www.youtube.com/watch?v=NLUqguZS1Q8
Never had this issue. Tried reflashing the old radio back?
This should be in q&a by the way
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no issues here as well.
Both nexus 4 and 5 suffer from signal drops.
LG and Samsung made devices in general have weaker antennas than Motorola/Apple for example.
Sent from my Nexus 7 using XDA Premium 4 mobile app
My nexus is much better than my S3
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markdapimp said:
I'm sitting at home nice good HSPA+ Signal then all of a sudden it just drops the EDGE
my other phone (iPhone is still on HSPA+ no issues) great so I toggle airplane mode on and off boom still edge, so I reboot and boom STILL EDGE
After a while it reconnect to HSPA+ or until it picks up LTE
Does this happen to you? It seems the radio got even crappier with 4.4.2
Im fully stock 100% I have 2 Nexus 5 units in hand one is from T-Mobile one is from play store both experience the same problem
Does anyone know if this is software or hardware Antenna or qFE1100 and does this happen to you?
Click to expand...
Click to collapse
Not the same issues but I have seen litle quirks with the latest modem. Flash the .15 modem.. I get the best results with it
I'm on sprint BTW so no hspa but with the .23,radio my phone is less eager to connect from 3g to lte unless I airplane mode it
This happens connected to your cel-fi?
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wideasleep1 said:
This happens connected to your cel-fi?
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Click to collapse
Yes this happens with normal towers and my Cel-fi
markdapimp said:
I'm sitting at home nice good HSPA+ Signal then all of a sudden it just drops the EDGE
my other phone (iPhone is still on HSPA+ no issues) great so I toggle airplane mode on and off boom still edge, so I reboot and boom STILL EDGE
After a while it reconnect to HSPA+ or until it picks up LTE
Does this happen to you? It seems the radio got even crappier with 4.4.2
Im fully stock 100% I have 2 Nexus 5 units in hand one is from T-Mobile one is from play store both experience the same problem
Does anyone know if this is software or hardware Antenna or qFE1100 and does this happen to you?
Click to expand...
Click to collapse
Didn't you just post this exact thread yesterday? You said Google wanted you to get a new device, so do that first.
aooga said:
Didn't you just post this exact thread yesterday? You said Google wanted you to get a new device, so do that first.
Click to expand...
Click to collapse
Yes but it seems new or not they all have the issue I tested 5 of my friends with nexus 5's all of them report exact same issue
I also managed to catch my 2 units on video
Where i live i even have H+ indoors, couldn`t get that with a samsung or htc. So nothing wrong with the radio for me.
gee2012 said:
Where i live i even have H+ indoors, couldn`t get that with a samsung or htc. So nothing wrong with the radio for me.
Click to expand...
Click to collapse
The radio is great sometimes but there are these few certain time where it just craps out compared to other devices I caught this in video uploading now..
markdapimp said:
The radio is great sometimes but there are these few certain time where it just craps out compared to other devices I caught this in video uploading now..
Click to expand...
Click to collapse
Could it be bad coverage by the provider (blind spot)?
gee2012 said:
Could it be bad coverage by the provider (blind spot)?
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Click to collapse
Not at all I have an HTC One X Unlocked and a iPhone 5c and both seem to get the signal while the 2 nexus 5 sit with EDGE
5 of my friends also get edge
markdapimp said:
Not at all I have an HTC One X Unlocked and a iPhone 5c and both seem to get the signal while the 2 nexus 5 sit with EDGE
5 of my friends also get edge
Click to expand...
Click to collapse
Oke,does flashing another radio improve reception?
gee2012 said:
Oke,does flashing another radio improve reception?
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Click to collapse
Why would i flash back to 4.4. The Point is google ffffed up somewhere and I hope this gains momentum as right now Google does not see it as an issue and is blaming it on the carrier.
I think I'm having the same issue, my data has been bad(between .5mbps-1mbps) since I got this phone. First I thought it was the APN settings, then I thought maybe the towers, right now I'm thinking I might be throttled by at&t. I call them one person says yes, call again another person says no, wtf!
I came from a galaxy s 3 with no build problems, just slow updates. Damn I guess there's no winning with Android.
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markdapimp said:
Why would i flash back to 4.4. The Point is google ffffed up somewhere and I hope this gains momentum as right now Google does not see it as an issue and is blaming it on the carrier.
Click to expand...
Click to collapse
No i think you misunderstood me, i meant flashing only a different radio.modem and not an older rom.
markdapimp said:
Why would i flash back to 4.4. The Point is google ffffed up somewhere and I hope this gains momentum as right now Google does not see it as an issue and is blaming it on the carrier.
Click to expand...
Click to collapse
Not the point at all. Either you want a solution or you want to blame. This isn't an issue for the 3 N5's I administer so it sounds like a localised problem.
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wideasleep1 said:
Not the point at all. Either you want a solution or you want to blame. This isn't an issue for the 3 N5's I administer so it sounds like a localised problem.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Take your Nexus 5's to an area where you don't get HSPA+ for example your basement then take it out and bring it to an area with HSPA+
Let it sit and see if it will switch to HSPA+ if not toggle airplane mode on then off then see if it will switch.

[Q] Sprint Note Edge Dropped signal?

Just got my Edge and switched over from S5. Now my signal just randomly drops. Tried everything, update profile, change sim, reactivate, change roaming to home only, even went to the store. Maybe someone has a fix or the same problem before I try to get it exchange..
I am suffering through the same problem.
Ill have lte for a while and then i lose the signal completely. I had the galaxy 3 and it worked on lte just fine. Methinks the lte antenna doesnt work so good. Sometimes if i go to airplane mode and come back that works other times i reboot. Im tired of rebooting. Ive just lost the signal now trying to type this. If i switch to cdma it is much more reliable but who meeds a 1mb download speed. Iay be returning this phone soon. Such a shame. Its such a pretty phone.
Billy
Sent from my SM-N915P using XDA Free mobile app
Mrdoit1st said:
Just got my Edge and switched over from S5. Now my signal just randomly drops. Tried everything, update profile, change sim, reactivate, change roaming to home only, even went to the store. Maybe someone has a fix or the same problem before I try to get it exchange..
Click to expand...
Click to collapse
What area are you in? S5 and note edge both use spark so it shouldn't be a signal issue. If you're in an area you got coverage in before, it's probably a hardware issue. Put the same SIM in the s5 and see if it works. That'll confirm it. I'm in Atlanta with plenty of lte and I've had no connectivity issues so I know for sure the edge (at least mine) works well.
jooniloh said:
What area are you in? S5 and note edge both use spark so it shouldn't be a signal issue. If you're in an area you got coverage in before, it's probably a hardware issue. Put the same SIM in the s5 and see if it works. That'll confirm it. I'm in Atlanta with plenty of lte and I've had no connectivity issues so I know for sure the edge (at least mine) works well.
Click to expand...
Click to collapse
Yea I am in Atlanta too. I changed the sim card too and have the same problem.
Mrdoit1st said:
Yea I am in Atlanta too. I changed the sim card too and have the same problem.
Click to expand...
Click to collapse
Like I said, try the SIM in your old s5 if you still have it. If it works fine on there, it's probably a hardware problem with your note. Get it replaced.
---------- Post added at 04:53 PM ---------- Previous post was at 04:50 PM ----------
joedirt2346 said:
I am suffering through the same problem.
Ill have lte for a while and then i lose the signal completely. I had the galaxy 3 and it worked on lte just fine. Methinks the lte antenna doesnt work so good. Sometimes if i go to airplane mode and come back that works other times i reboot. Im tired of rebooting. Ive just lost the signal now trying to type this. If i switch to cdma it is much more reliable but who meeds a 1mb download speed. Iay be returning this phone soon. Such a shame. Its such a pretty phone.
Billy
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
Do you actually lose signal or does it just appear to be very weak? You cannot compare to an s3 as the edge runs on the Sprint Spark network. Spark works well with even one bar of signal in most places (I've gotten up to 5Mbps) and with full signal you can get 20Mbps +.
smh!!!
Ok i bought both the nexus 6 and note edge with sprint....got both in hand right now and neither phone will connect to the sprint network....after talking to tech support for a hr i was told to go to the store which im NOT doing bcuz the store reps have no clue and dont even have the phones in the store yet DUh sprint!.....so im assuming phones to new may have to wait weeks for minor software updates...... C'mon
I was having the same issue since I bought the device at the sprint store. I just kept removing and putting back the sim card till it finally stop. Anybody knows what this software update on my notifications brings?
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Well, i live in goldsboro, nc. We dont have the spark network here yet that i know of. We do have 4g lte which always worked fine on my g3. On this phone it seems like i lose the signal a lot ie. Searching for service, webpage not available, sms will send when you regain service. I very rarely get more than one bar signal strength, then the lte turns light grey, then i lose signal. I can usually get it back by restarting the phone or going onto airplane mode briefly and then coming back. Ill have the signal for a few minutes and then lose it again. It was really bad last night but it doesnt seem so bad tonight. I got the phone tuesday so tomorrow is my last day for carefree return. Im not sure what to do. Has anyone else noticed this?
Thanks in advance,
Billy
Sent from my SM-N915P using XDA Free mobile app
joedirt2346 said:
Well, i live in goldsboro, nc. We dont have the spark network here yet that i know of. We do have 4g lte which always worked fine on my g3. On this phone it seems like i lose the signal a lot ie. Searching for service, webpage not available, sms will send when you regain service. I very rarely get more than one bar signal strength, then the lte turns light grey, then i lose signal. I can usually get it back by restarting the phone or going onto airplane mode briefly and then coming back. Ill have the signal for a few minutes and then lose it again. It was really bad last night but it doesnt seem so bad tonight. I got the phone tuesday so tomorrow is my last day for carefree return. Im not sure what to do. Has anyone else noticed this?
Thanks in advance,
Billy
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
In many, more developed areas, spark will work fine even with 1 bar. In some areas though, you may get connectivity issues due to this. I believe you can call customer support and they can switch you over to LTE if you wish (this will also give you back the ability to use internet while on a call). At least the guy I talked to offered it.
me too
so I have had my Sprint Edge for one day. The signal fluxuates constantly and the data works maybe 20% of the time. Called sprint and working on a replacement as we speak. Went into the store and there was a repair tech there saying he has seen 5 other Edges with same issue and thinks its not the phone but the network profiles and that sprint will release and OTA to fix it. But am returning mine for exchange just to rule out hardware issues
I ended up getting hit with it again but after installing the software update no more signal issues. Funny thing though is I cant find any info on it and it seems I'm the only person who received it.
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---------- Post added at 09:32 PM ---------- Previous post was at 09:23 PM ----------
I was on N915PVPU0ANJL initial release build but now I'm on N916PVPU1ANK1
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It seems like i only have this problem at night. Theough the day everything ssems to work but with a low signal. I suspect sprint is doing something to the network late at night and thats why im having this problem.
Billy
Sent from my SM-N915P using XDA Free mobile app
had the note edge for a day and im having the exact same problem regardless of day or night.. the signal intermittently drops from full to zero bar with red X by it. when there is signal, it is very fast but it just doesn't stay on. i also have a note 3 right now and never have issues with losing signal at work or home. also called tech support and performed update profile/prl/change roaming to home only routine but still losing signal. tech support telling me to take it to a sprint store for an exchange but i don't think it's the phone. any information on that software update RayTrue04? im also from atlanta.
icexige said:
had the note edge for a day and im having the exact same problem regardless of day or night.. the signal intermittently drops from full to zero bar with red X by it. when there is signal, it is very fast but it just doesn't stay on. i also have a note 3 right now and never have issues with losing signal at work or home. also called tech support and performed update profile/prl/change roaming to home only routine but still losing signal. tech support telling me to take it to a sprint store for an exchange but i don't think it's the phone. any information on that software update RayTrue04? im also from atlanta.
Click to expand...
Click to collapse
I have no idea what it brought to the table but my issue has been resolved. I only lost signal once right after the update was completed but then it's like something just settled in and no a hiccup so far. *fingers crossed*
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RayTrue04 said:
I have no idea what it brought to the table but my issue has been resolved. I only lost signal once right after the update was completed but then it's like something just settled in and no a hiccup so far. *fingers crossed*
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
How did you get the update?
icexige said:
How did you get the update?
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Click to collapse
Popped up on its own. My friend got the update too but he's still experiencing the signal loss so now I'm not sure what did it for me. The only thing else I recall doing is switching lte/cdma mode to automatic and turning on all the roaming options plus the roaming guards.
Sent from my SM-N915P using XDA Free mobile app
Just out of curiosity, has anyone tried ##72786#?
Same problem here day night random, Washington DC
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---------- Post added at 01:59 PM ---------- Previous post was at 01:59 PM ----------
What update came out
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---------- Post added at 02:00 PM ---------- Previous post was at 01:59 PM ----------
Am on NK1 already
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jooniloh said:
Just out of curiosity, has anyone tried ##72786#?
Click to expand...
Click to collapse
tried that on mine with customer service on the phone. Still having issue and am curentyl waiting on a replacement phone.
Its a Firmware issue
Guys I am almost positive this issue is due to a glitch in Samsungs firmware. I tested the data and was able to download over 1 megabyte per second with only one bar on 4g Spark LTE.
According to the tech support person I talked to that would not be possible on only 1 bar. (btw I stopped the test after hitting 1 Megabyte per second for those that need help converting that equals 8mbps). I was in a saturated 4g Spark network with 5 towers within spitting distance from my location and it still only showed 1 bar. I'm thinking either how the tower reads the signal strength or a bad code line shows no more then 1 bar no matter what.
Now for those having dropped data. Check the Sprint site to see the saturation for 4g Spark service, the phones are now setup to LOCK on and HOLD onto the FASTEST tower, which according to the tech who also filled me in on the way the new antennas work, can lead to what seems to be dropped service. She would recommend for individuals having this issue if Spark service is not fully activated in your area to switch over to CDMA only under settings to fix the LTE data dropping issue. BTW the Spark LTE service is apparently different then the old LTE service so those versions do not appear to work interchangeably (according to the Sprint service map).
I also noticed someone else got the new version of the firmware, which I also have and that did NOT fix anything for me. If anyone is struggling with this issue I would wait until the firmware is updated again. WHICH I hope by that point we can get flashable firmware for those of us that are rooted...???
Now for a VERY Important Fact: there will now be no way to use data while on a phone call. These phones are a single antenna model. You can either be on the phone or data... UNLESS you are making a WiFi call. That is why this is now a option. It will keep the antenna set to the data side of things and make it possible to use data for the internet at the same time.
I hope this helps.
Adan

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