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I'm having a problem where the camera works for a couple of hours then just turns completely black and doesn't start working again until i reboot the phone.
When i say works for a couple of hours i don't mean a couple of hours of continuous use but a couple of hours general use of the phone.
I first notice it when I'm unlocking my phone as i have Face Unlock enabled,
The front camera won't start so i have to unlock using the backup unlock method (pattern in my case).
As soon as that happens the camera stops working all together, even in the camera app, like i said, until i restart the phone.
Any ideas ?
I had the same issue last night, I went to take a picture but the camera was just a black screen until I reboot.
I can confirm this as well. Only fix i can tell is a reboot.
Exactly the same problem here... Android 4.4 Bug I guess
Same issue for me, and i also have face unlock enabled. Very annoying.
raazman said:
I had the same issue last night, I went to take a picture but the camera was just a black screen until I reboot.
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nfaust01 said:
I can confirm this as well. Only fix i can tell is a reboot.
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d-e-a-d said:
Exactly the same problem here... Android 4.4 Bug I guess
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joshcrumley100 said:
Same issue for me, and i also have face unlock enabled. Very annoying.
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I didn't wanna say anything as to not jinx it but i tried something that seems to have helped my situation.
I Force Stopped the Camera app in Settings --- Apps and then cleared the app data.
That didn't magically fix it but after doing that AND rebooting my phone i haven't had a problem with the camera.
It hasn't even been a full day yet but it's been working for about 18 hours which is great compared to yesterday's having to reboot every couple of hours.
Same Problem here. Also have face unlock active...
Thanks guys for reporting it here!!! I was really close on exchanging my otherwise perfect phone! Now I really think it's software and not hardware related.
Greetings,
Sarusani
Does anyone here get the bottom of their picture blurred out when they use flash? It always looks like if my finger is covering the lens which is not.
Sent from my Nexus 5 using Tapatalk
I get my Nexus today/tomorrow. I'll do some diagnostics and see if I can find out what's causing the black screen.
Happened once, black screen, reboot. I wasn't able to reproduce it yet.
So much for my "solution"
Just happened again.
I'm tempted to try a factory reset or flashing a factory image.
If anyone's actually tried this I'd appreciate a heads up.
Same for me
Sent from my Nexus 5 using XDA Premium 4 mobile app
I've had this problem on the Slim rom and flashed the factory image yesterday.
Last night, the camera was working well until I switched to a panorama, then it was black.
After a reboot I wasn't able to reproduce it.
mickaaa said:
I've had this problem on the Slim rom and flashed the factory image yesterday.
Last night, the camera was working well until I switched to a panorama, then it was black.
After a reboot I wasn't able to reproduce it.
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There goes my plan to flash the factory image
I hope that it stays fixed for you but unless someone who has had this problem is able to confirm that they haven't had this happen to them for at least a couple of days I'm gonna stick with "This is a serious problem" (for me at least)
This is very unfortunate! Luckily I haven't come across this issue yet but I haven't used the camera much. BTW does anyone know how to change the focus to continuous? Can't find the option.
Apparently this is related to Face Unlock.
https://code.google.com/p/android/issues/detail?id=61873
If anyone can confirm this ?
Who has had this problem and not used Face Unlock ?
No idea why this got posted twice.
The only way to "fix" it at the moment, is to turn off face unlock.
My back camera started crashing when i tried to take a picture in complete darkness and ever since i only get a black screen. I have tried to run the phone on safe mode and rebooted many times and it still gives me a black screen. Today i flashed my phone with the factory image and it still broken. I am suspecting this is more than just a software bug. Can anyone confirm this?
Adding myself to the problem with Camera randomly not working, and fix with rebooting.
Nexus 5 - Rooted
I seem to be having an issue with my proximity sensor. At times it works 100% which leads me to believe it's a bug in the marshmallow update, since it never happend before it. Sometimes when making a call I can't hang up, the only thing I can do is force reboot the phone. Anyone else with this issue,or should I send it in for repair.
Reilly9 said:
I seem to be having an issue with my proximity sensor. At times it works 100% which leads me to believe it's a bug in the marshmallow update, since it never happend before it. Sometimes when making a call I can't hang up, the only thing I can do is force reboot the phone. Anyone else with this issue,or should I send it in for repair.
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No it happens to me too since the update, very rarely but very annoying!
I'm on the UK Generic version if that makes any difference...
welshlad said:
No it happens to me too since the update, very rarely but very annoying!
I'm on the UK Generic version if that makes any difference...
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I'm on the same firmware
Really annoying indeed. I wouldn't say rarely in my case, 70% of the time I'd say... Hopefully it gets solved asap!
Reilly9 said:
I'm on the same firmware
Really annoying indeed. I wouldn't say rarely in my case, 70% of the time I'd say... Hopefully it gets solved asap!
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I find if you give the screen a wipe where the proximity sensor is when it happens, it usually sorts it out. Maybe it's just over sensitive or something...
welshlad said:
I find if you give the screen a wipe where the proximity sensor is when it happens, it usually sorts it out. Maybe it's just over sensitive or something...
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Has anyone found any solution? This is annoying me too much. Sometimes even when I tap play in music app, the screen goes black.
I have the same problem which began instantly after updating to build number 32.1.A.1.185, and this happens to me every time I place a phone call. Running the Ear Proximity test has it vibrating constantly (meaning that it detects the ear). If i wipe the area above the proximity sensor before running the test and then run the test with nothing near the sensor then it will remain off - but then when something approaches the sensor it kicks in and then never switches off even when you move away from the sensor.
Seems like they have quietly fixed it through some update because it is working fine now.
Completely same problem here with same behaving, but with build 32.2.A.0.224. Any solution?
I mean as farooknaji wrote...
same problem here!
Where is the proximity sensor. Could be my panzerglass (tempered glass screen protector) pressing on it leading my phone to think its againt my ear?
Same problem here since last firmware update! I contacted sony but they say is a hardware issue :S
Do you guys know a way to fix it? Its pretty anoying
I had this to, after I placed a extra glass screenprotector.
Removed it, no problems any more.
Sent from my E6653 using XDA Labs
A few weeks after I got my Pixel I started experiencing random screen locks while I'm holding and using the phone.
I have it set to Auto lock after 1 minute of activity but this can happen sometimes immediately after unlocking with the finger print scanner. Ive only noticed it happening while on my hour train commute but that could just be because that's where I'm using it the most consistently.
I talked to Google support via chat and they suggested booting into safe mode to see if it's a third party app causing the issue. Ive currently been using safe mode for an hour and it has happened but only once when it first rebooted.
Has anyone else experienced this? I've contacted Google support again and will update if they find anything.
Thanks
I have experienced this several times. I can't pinpoint what's causing it. I'm just glad someone else is seeing this happen as well. Hopefully someone gets to the bottom of it.
I use an app "Always On" which has a "timeout" feature.
The app uses AMOLED ambient display to put a clock and notifications on the screen.
I use it when going to bed or at night. The timeout feature uses Device Administrator access and causes the screen to go fully off after a while. Sometimes the app causes the Devices Administrator requires password "error," definitely.
I will test more and report, but earlier in week I noticed screen go off as you describe, as I've noticed now and again too, and I realized it was maybe exactly 3 hours since I freshly set a 3 hr timeout in Always On. At that point I was using my phone when the device locked.
Hmm.
Sent from my sailfish using XDA Labs
wilsonic said:
A few weeks after I got my Pixel I started experiencing random screen locks while I'm holding and using the phone.
I have it set to Auto lock after 1 minute of activity but this can happen sometimes immediately after unlocking with the finger print scanner. Ive only noticed it happening while on my hour train commute but that could just be because that's where I'm using it the most consistently.
I talked to Google support via chat and they suggested booting into safe mode to see if it's a third party app causing the issue. Ive currently been using safe mode for an hour and it has happened but only once when it first rebooted.
Has anyone else experienced this? I've contacted Google support again and will update if they find anything.
Thanks
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Maybe a magnet causing interference? http://www.androidheadlines.com/2016/11/the-google-pixel-and-pixel-xls-screens-react-to-magnets.html
tejasm1 said:
Maybe a magnet causing interference?
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OMG you just blew my mind. This is definitely what it is. When I'm sitting on the train I have my satchel on my lap which has magnetic clasps. I'll remember to keep it away from there in future. THANK YOU SO MUCH! :good:
I know this is an old thready but this blew my mind too! I think my juul is causing it, as it has a magnet on the end to snap to the charger. Never would've put two and two together. Thank you!
P4xl - Same random screen locking symptoms, NOT MAGNET related.
All of the responses in this describe the symptoms of the problem I have with my Pixel4xl, but not the description of the cause.
I most DEFINITELY do not have any magnets within any proximity to my phone.
It only has an Otterbox case, and will often lock when being actively used, while behind held at least 6" from any other object (except my hands).
Is anyone else experiencing this (non-magnet related issue)?
djdole said:
All of the responses in this describe the symptoms of the problem I have with my Pixel4xl, but not the description of the cause.
I most DEFINITELY do not have any magnets within any proximity to my phone.
It only has an Otterbox case, and will often lock when being actively used, while behind held at least 6" from any other object (except my hands).
Is anyone else experiencing this (non-magnet related issue)?
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Yes I have the same issue where the phone locks itself randomly on 4XL. No idea what's going on I have a fabric case... Very annoying it happens all the time
I also have the same issue on the Pixel 4. No case, I'm sitting on my couch, no magnet within 6 feet, no electronics other than a remote control, yet my phone just sometimes locks.
Yes I'm facing this issue on my Pixel 2 as well, and no magnets near me!! Can someone Please help?
Hey guys make sure your buttons arent stuck to the frame
It's happening to me too on my pixel 4 xl. Did anyone determine a cause?
Same issue, no case on it or any magnet nearby. It's super annoying.
I had the same issue on my Pixel XL. Didn't think twice about it since it was an older phone, probably a bug with new os/old phone. But i just upgraded to the Pixel 4a and the same thing is happening! Is it related to smart unlock? The weather? Mars in retrograde?
djared704 said:
Hey guys make sure your buttons arent stuck to the frame
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Definitely not the cause for me.
In my Otterbox case, when pressed, the volume buttons cause the volume interface to appear (which isn't happening),
and the power button has a distinct click when pressed (and when held, activates the nfc card payment interface).
A good guess, but unfortunately isn't the cause, in my situation. ??
Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
dflash88 said:
Hello guys
I opened the camera app and there are strange vertical lines going right to left like on the old tvs and even when i take a photo they are still visible.What can be the cause. Can this be caused by water or something? The story is i was heading home when a warer drop dropped on my screen like on the middle of the screen i have a screen protector and i cleaned the screen so i dont think that caused it .
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Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
sofir786 said:
Have you tried the usual like restarting the device? If so and you still have this issue try clearing the cache for the camera app via app manager in settings. If that still doesn't work try a factory reset.
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I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
dflash88 said:
I restarted the phone several time and forcestoped the app but it didnt help, i am beginning to think is because of low light maybe tomorrow when the day shines will try the phone
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Start the phone in safe mode and open Samsung test menu with *#0*# (if u can't open it u are probably running a custom ROM with no test menu support in it)
Try the camera test in there. If the problem is still there u have a faulty camera.
So my problem is a bit different but it is still a camera problem. So my camera started acting funny a while ago and mos of the time it wouldn't open at all and blocking the front cam from working as well. So i ordered a new camera module online thinking that was the culprit, as the old one made a rattling noise when opening the camera. At last it arrived today so i swapped the cameras only to find the same problem persisting. I have also tried different firmwares and custom roms but still nothing. Does anyone know a cause or a fix for this problem?
Hi there!
Since ASUS isn't responding to my question, I might as well try here.
My brand new ZS630KL which I've had for almost a week now acted strange at some time during the first 24 hours of use.
When I try the ASUS camera app, loading the camera takes way longer than it did the first few hours, and when changing from back mode to front mode, I see myself up side down. Also there's a message on the bottom of the screen telling me the camera can't turn (flip) the image.
The camera module doesn't return to normal position if I try to drop the phone controlled (like you see every other tester on YouTube does it), but it did so the first few hours.
If I try to go back from front view to back view again in the app the camera stops mid-way, just below 90 degrees, and if I exit the camera app from there, the module tries to move back to normal position, but tries to go further than it should and you can hear the screams from the gears as they skip and skip and skip...
I do think this has to do with the gyroscope in either the phone or the one in the camera module itself, and have asked ASUS if there is some way to check if the gyroscopes are working or atleast try to re-push the firmware onto the camera module.
Using other camera apps like Snapchat or Facebooks camera functions work like it should, even though they all show the same system message telling the image can't be turned, their software flips it either way, and also their preview from the camera opens instantly like it should.
Anyone that has any idea what this could be are more than welcome to reply. Using it as my phone at work, so resetting the phone is an option if that could recalibrate the sensors, but I see that as a last resort kind of thing since the phone is brand spanking new.
Thank you.
Ouch.... does not sound good at all! I would return it as fast as I could and either risk getting a NEW replacement, or get my money back.
seems faulty piece, return it
Thank you both for your reply. I've contacted the webstore where I bought it and explained it to them.
Thing is that they've out of stock and doesn't get new shipment until 17th of July, so I have to wait a while either way. Sending it in for repair is out of the picture since it started acting like this shortly after first usage.
Ideally I would like a new unit, transfer everything from this phone to the new and then return the first phone. Transferring data from one phone to anther and then back to a new ZF6 again seems like such a hassle.
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
abprie said:
I understand your hesitation, but in case you are in Europe, I truly suggest that you send in the phone now before the shop gives you some trouble. You will have 14 days to return it without giving reasons.
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Sure, I do get that. I'll see what the store says. They have to replace it anyhow, so question is how if they are out of stock.. ?
I'm experiencing the exact same behaviour with the flip camera as described in OP.
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
Djezpur said:
@Bjarte, did you ever resolve the issue or did you have the phone replaced?
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I got it replaced. When ever this happens on the replacement it always works to just tap the flip button twice like Asus intended. Normally it's just the software that gets confused, especially when you switch from the stock camera and 3rd party apps it seems. But I can live with that.
The problem like I had on my first device was that the normal "fix" never worked.
Then I'm afraid I should need a replacement too, because tapping the flip button does not work for me at all.
Get your money back and stay away from this piece of ****!
I have never seen a phone with so many problems before people can even really get it in their hands.
It's up to you.
Issue caused by cover case
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Several cases concerning this have been resolved due to the root cause being that a cover used was covering the proximity sensor located in the front. Even a slight cover of that sensor may cause this - as it is intentional design that when the proximity is being covered the camera should stop its rotation.
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Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
Djezpur said:
Does not explain though why the double tap does not work
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Do you have enabled this feature in the Settings?
_jis_ said:
Do you have enabled this feature in the Settings?
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Yes, the 'Knock twice to retract camera' setting is enabled.
Djezpur said:
Yes, the 'Knock twice to retract camera' setting is enabled.
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When you flip camera and then block it by for example finger or toothpick to fully retract it, does it react on knock twice then?
Nope.
wow i am so a happy i decided not to go for this phone. OPPO all the way.
Djezpur said:
Turns out my third party cover case is blocking the proximity sensor, causing the retraction of the camera to malfunction.
https://zentalk.asus.com/en/discuss...-message-is-shown-camera-cannot-flip-pls-help
Does not explain though why the double tap does not work, but I'm glad that I do not have to go through the hassle of sending the phone back.
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What case do you have?
Sent from my ASUS_I01WD using XDA Labs
This one messes with my proximity sensor: CRESEE
This one works fine: Bernie
So it's a case by case matter
mkermali99 said:
wow i am so a happy i decided not to go for this phone. OPPO all the way.
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Well, I'm a happy Zenfone 6's user.
aleksander002 said:
Well, I'm a happy Zenfone 6's user.
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Just wait.. If there's a problem Asus will fob you off