GMail not pushing notifications - Samsung Galaxy J3 (2017) Questions & Answers

Hey all,
My family has a family plan with 4 of the J3's (SM-J337 via Vzw). Their phones will not push notifications in GMail. At times, they can get instant notification when an email comes in. The majority of the time, they may get a notification 3-4 hours after the email was sent to them. Most of those times, they are on a laptop or computer and see they have new GMail, but no notification on their phone. When they open the GMail app, it refreshes and sees the new email in the inbox.
Quite an annoyance. Is there a possible fix for this? Is this the way the J3 is designed, maybe a way to preserve battery? I don't even know why this would be built this way, with no option to opt for push notifications. They are all on the same GMail build as me with my S10+, but there literally is no option for push.
I don't want to root/flash 4 phones, although it'd be fun. Just looking for a fix for just this issue, if possible. Or if they need to upgrade phones to get push notifications. This is driving them insane, rightfully so.
TIA for any feedback. :good:

Found the issue through Samsung who confirmed. Figured I'd update just in case anyone searched for the same symptom while it is relevant to this device.
Google has pushed out its latest and greatest GMail to all devices, which is designed to work on Pie. It still works on older versions of Android, but not as designed. For this case, the J3's my family is using is on Oreo and is one of the last Samsung devices that will get Pie. The Galaxy S8 series is slated to get the update next, then the J3 and a few others will get the update.
So basically the J3 will not work correctly with GMail until 9.0 gets pushed.

Related

Push email is really bad on the HTC One X

Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
NextNexus said:
Almost every message I get with the built in email app using Microsoft ActiveSync with my office Exchange server comes 5-10 minutes after the message's time-stamp. Coming from the iPhone 4S & Galaxy Nexus where every message was delivered within seconds, this is becoming a major concern. The GMail app is better (though not perfect) as messages usually arrive within a minute. I tried playing with the settings in the Email app and made sure that push was activated for both peak and off peak hours but the issues remains. Does anyone else have these issues and if so, is there any way to fix it? Thanks in advance.
Click to expand...
Click to collapse
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
ergela said:
I've struggled to fix this as well. The only advice i've gotten was to try a 3rd party app. I still have my e-mail setup on my old iPhone and my iPad, both get the e-mails pushed within a second of each other. My HOX can vary between 5-45 mins before it gets delivered. I have several exchange e-mails, all of them exhibit the same thing. I have a similar experience on my HP tablet that is running CM9. Judging by the number of threads that have complained about this, it seems that iOS simply handles Activesync better than Android. I'm still enjoying everything else about the HOX.
Click to expand...
Click to collapse
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
NextNexus said:
Can't be an Android thing being as my Galaxy Nexus was just as good as, if not better than, my iPhone.
Click to expand...
Click to collapse
I really hope so, hopefully a fix can be found soon.
there is nothing to fix, it's a feature called SmartSync.
Go to Email setting, sync schedule change it Push, default is SmartSync.
More frequent you open email app, the more frequent the sync.
Check your sync settings. HTC uses a couple different things with Sync to improve battery life. One of them is peak hours. It'll push during "peak hours" and then switch to every 2 hours outside of them. They also have a smart-sync setting that I believe will sync more frequently in relation to how often you open and close the actual Mail app.
Check those settings first.
Thanks, i double checked everything and both peak and off peak are both set to Push. The phone isn't throwing any errors nor is exchange management console. I'll see how it performs today and give an update. So far this morning it has been pushing pretty consistently.
As I said in my OP, both peak and off-peak are set to push and NOT smartsync. That's not the issue.
I've gotten it to recieve @ about 5 minutes but that's as good as it gets for now...
side note I've gotten some really good LTE numbers in ATL... 42mbps
Go and get Touchdown in the market.
Problem solved.
I had to disable the Gmail app completely for my Gmail account to work with Microsoft exchange through the email app.
It was giving me errors with my syncing but I had to use google due to the play store etc.
Sent from my HTC One X using Tapatalk 2
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
I'm going to try leaving it on LTE for a little while...I have a feeling it might be an issue with the Wifi connection when the screen is off.
I'm experiencing a delay, as well. It's almost like Smartsync is still on even when it's off. My delays have been in the realm of a minute in most cases, but it's frustrating to hear new e-mails come in on my iPad and other phones and have this one get them last. It's such a great phone and this is such an important feature.
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
karan1203 said:
Yeah I'm having problems with my gmail account as well. When I check to see if its synced it shows a red circle and apparently the sync isn't working so it's not just about push email its the syncing to google account. Not sure what the problem is. Im thinking it has something to do with the WiFi connection. It might break and its causing interruption in the sync
Sent from my HTC One X using XDA
Click to expand...
Click to collapse
This is what I did. So far, it's working 100%.
Please know, this will only work if you DON'T use the Gmail app.
1. Factory wiped the phone. Once started up, do not add your Google account yet.
2. Go into Settings and Apps and disable all your bloatware while you're here and make sure you disable the Gmail app. When you get out of it, it'll reload Sense. After this, go ahead and reboot your phone to be safe.
3. Now go ahead and go to Settings and Accounts and add your Google account. With Gmail disabled, it will not sync your email. Your choice if you want to sync Contacts.
4. Next, setup your Gmail via Microsoft Exchange via server method. Email and Username is your full email address. Leave Domain blank. The server address is m.google.com
5. When finished, set it up Push Email and not Smart Sync. If you did not sync your Contacts via Google, you can do it here also. Same with Calendar and Tasks.
Done!
Click to expand...
Click to collapse
With this method, I haven't had any issues...YET
NextNexus said:
Quick update...If you go to your advanced wifi settings there is an option for Best Wifi Performance that is off by default. Since I enabled that, my push notifications seem to be coming in more quickly. I need to give it some more time to know for sure but so far so good!
Click to expand...
Click to collapse
I think you might actually be onto something. So far, I have been getting e-mails pretty consistently after modifying this setting. It will be interesting to see how much it impacts battery life.
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
BoostedSR20 said:
Anyone try K-9 Mail? I've been using that for a long time through several Android devices, push mail always works perfectly.
Click to expand...
Click to collapse
K-9 is not working for me, but Gmail is. haven't tried changing anything yet, just hopped on to see.
Really need some reliable push email. Might ditch K-9 and see if the native client works, but k-9 worked so great on the SGS2, I went to it straight away.
I'm also having push problems using the native gmail app. I posted in the other thread so won't repeat here but just wanted to check in in case somebody from HTC or att is reading these threads.
Sent from my HTC One X using XDA

[Resolved] Not getting push notifications? This may help.

While trying to figure out why I wasn't getting my push notifications I noticed that there are a lot of people having this same problem. It doesn't seem to affect just one brand or model of phone. Nor does it seem to be a specific carrier or firmware version. I finally figured out the problem and decided to post this here rather than in the forum for my device. My particular device is a Verizon GS4, rooted, stock firmware, version MK2.
Originally, I had thought it was only Facebook and eBay that I wasn't getting notifications from. It turned out I wasn't getting any of them except text messages and email.
If you are having the same problem, this is why. The problem is that one of your apps is blocking the notifications. For me, it was Yahoo instant messenger. After a whole day searching and trying every solution I could find, I finally just started uninstalling apps that get push notifications. Once I uninstalled YIM I knew instantly that I had found the cause because I got about 20 push notifications, they were all the ones which I hadn't received. It really wasn't until then that I realized just how many apps I wasn't getting notifications from.
The app that's causing you to not receive your notifications may or may not be YIM. It more than likely will be an app which you downloaded and installed, as opposed to one preinstalled on the phone.
My suggestion would be to go through your apps and uninstall, one at a time, any apps you've installed which receive push notifications. More than likely, you will instantly get some notifications when you find the one causing the problem. Once you find the faulty app, you should be able to reinstall it without a problem. If you reinstall it and the problem returns, you will at least know where to begin looking for a solution.
If your problem is only with a specific app, then you may need to check your settings for that particular app. With, for example, the Facebook app, if you uncheck the messages box in settings, you will only get push notifications during certain times. So that may be your problem if its just Facebook. Or similar if its a different app.
I hope this actually helps someone. Any questions, I'm subscribed and I will respond right away.
Sent from my SCH-I545 using Tapatalk

[Q] Work says no more email on rooted devices

My company sent out an email saying phones with root access will no longer be able to use MobileIron or Exchange to get email access on rooted devices. We will have to login using Outlook Web Access (OWA). Since the change and getting kicked off, I have found it very frustrating not getting emails while away from my computer and being out of the loop when I run into someone in the hall who starts up a conversation about the latest announcement that I haven't had a chance to read. Or running into someone, setting up a quick meeting, and then having to recreate the calendar appointment on my computer when I just did it on my phone as well. Or, lastly, creating an appointment on my computer and then later realizing I don't have the details on my phone because they no longer sync. Point is, "do without" is not an option here.
Does anyone know of a workaround for this apart from asking the boss for a company phone and carrying two phones around? Is there a way to make a certain app think I don't have root?
If there's really no way around getting it to just plain work, I'd even be OK if there was some relatively automated way to sync the data (calendar appointments and emails) between my computer and phone once a day on a schedule. Any ideas on solutions here?
thompssc said:
My company sent out an email saying phones with root access will no longer be able to use MobileIron or Exchange to get email access on rooted devices. We will have to login using Outlook Web Access (OWA). Since the change and getting kicked off, I have found it very frustrating not getting emails while away from my computer and being out of the loop when I run into someone in the hall who starts up a conversation about the latest announcement that I haven't had a chance to read. Or running into someone, setting up a quick meeting, and then having to recreate the calendar appointment on my computer when I just did it on my phone as well. Or, lastly, creating an appointment on my computer and then later realizing I don't have the details on my phone because they no longer sync. Point is, "do without" is not an option here.
Does anyone know of a workaround for this apart from asking the boss for a company phone and carrying two phones around? Is there a way to make a certain app think I don't have root?
If there's really no way around getting it to just plain work, I'd even be OK if there was some relatively automated way to sync the data (calendar appointments and emails) between my computer and phone once a day on a schedule. Any ideas on solutions here?
Click to expand...
Click to collapse
Read articles about app called EXPOSED. It has one of its modules that makes a company cannot detect wether you are rooted. You can install EXPOSED and find the module you want to include. For further knowledge about it, search righ here.
Sent using Tapatalk

Mail count incorrect

Title pretty much says it all!
On my phone (Note 4) the unread mail count is currently one. On the S2, it is twenty-eight. Scrolling through the mail on the S2, I can see emails that I deleted days ago. Am I perhaps missing something from the settings?
(The emails relate to gmail and Google Apps mail)
Many thanks
KJ
I have the same exact issue. I emailed Samsung and they told me to do a factory reset to correct the issue as they have not heard of this bug from the latest update. A factory reset did NOT correct the issue. I believe the latest update caused the issue but convincing Samsung is another story. I was going to call them on Friday to see what the story is but does anyone else know what is going on here?
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Murphinator2000 said:
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Click to expand...
Click to collapse
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
rgburress said:
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
Click to expand...
Click to collapse
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Murphinator2000 said:
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Click to expand...
Click to collapse
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
rgburress said:
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
Click to expand...
Click to collapse
Ahhh ok I got ya. If the app is open, no notification, therefore no email on watch. Nice. I wondered why Samsung decided to handle emails like this to begin with. It would have been easier to just read from the phone or something instead of this convoluted sending notifications of future emails. That way I could access all the emails at once as well.
Yeah I agree, not sure what the thoughts were with it either. Owell, hopefully they will have some tweaks to it. The good thing is that it really isn't a big concern. If I already saw the email on my phone before the notification came in then I'm not that concerned about seeing it on my watch. The situation just won't come up very often as I don't just stare at my email app waiting for emails to come in haha. Just more of thought it was an interesting way they did things. Would be nice to know how that back end for that is working.
Either way, maybe it is because it is my first smart watch, but so far I'm still loving it even with some bugs and a lack of apps.
I just got a s2 classic, I am experiencing the same issue, I delete the messages from my phone, and they still show on the watch, I have tried removing gear from my phone and reinstalling, but it did not work, I still have the same issue.
any other people have this issue and have any other advice on fixing it.
thanks

gmail not pushing mail

So, ever since the N update on my S7 and now on the S8, my email doesn't push/sync right away at all anymore. I have to go into the email for it update. I'm not sure whyy it's doing this. I haven't set it up that way, have background data allowed, and don't have any battery saviors set up to do this...
Any ideas on this why this is happening?
Nougat's overly aggressive doze is the cause here. Fix: https://androidtutorial.net/2017/05/02/fix-delayed-push-notifications-galaxy-s8s8/
The option under Special Access you want to look at is Optimise battery Usage.
I have the same issue. I have gmail set so that it is NOT Optimized for battery. I still don't get gmail updates (and therefore no notification) until I open the app (usually). Sometimes I do get the notification soon after the email is sent to me. Rather random.
After messing around for a while, I think it is a no notification thing and not a lack of synchronizing the emails. If I send myself a gmail, I get no notification, but I can look in my google account and see where gmail has synchronized. Then I go to gmail and the message is there.
^yep, could be related...but how to resolve?
Possible Solution - Worked for Me (So Far)
galaxys said:
^yep, could be related...but how to resolve?
Click to expand...
Click to collapse
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Smithfolk4 said:
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Click to expand...
Click to collapse
I deleted data for the app. That also fixed the problem (for now anyway)
This has been an ongoing issue for me for over a year. It was an issue on this phone, my S7 edge and Note7.
Often I will see an email on my phone, read and archive it, then go about my business. Several hours later I go into Gmail on my PC and that email is still sitting there, unread.
Actually sending out an email on the phone seems to make the sync update, but other actions like reading, moving, or deleting emails doesn't. I've had times where my emails were still unread on the Gmail website 12 hours after reading them on the phone. I have the app's battery optimization settings turned off, and I have even gone into the app several times during that period and pulled down to check for new messages. It's pretty awful that the sync has such serious issues and nobody is fixing it.
Deleting the app's updates doesn't work for me. It might fix the issue briefly, but it always comes back pretty quickly, even without any updates to the app.
The only thing that fixed the issue for me was installing an app called something like "Gmail Push Fixer". It worked wonders on my S7 edge. Unfortunately, the app requires root so it isn't an option on my Snapdragon S8+.

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