Title pretty much says it all!
On my phone (Note 4) the unread mail count is currently one. On the S2, it is twenty-eight. Scrolling through the mail on the S2, I can see emails that I deleted days ago. Am I perhaps missing something from the settings?
(The emails relate to gmail and Google Apps mail)
Many thanks
KJ
I have the same exact issue. I emailed Samsung and they told me to do a factory reset to correct the issue as they have not heard of this bug from the latest update. A factory reset did NOT correct the issue. I believe the latest update caused the issue but convincing Samsung is another story. I was going to call them on Friday to see what the story is but does anyone else know what is going on here?
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Murphinator2000 said:
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
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Click to collapse
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
rgburress said:
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
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Click to collapse
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Murphinator2000 said:
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
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Click to collapse
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
rgburress said:
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
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Click to collapse
Ahhh ok I got ya. If the app is open, no notification, therefore no email on watch. Nice. I wondered why Samsung decided to handle emails like this to begin with. It would have been easier to just read from the phone or something instead of this convoluted sending notifications of future emails. That way I could access all the emails at once as well.
Yeah I agree, not sure what the thoughts were with it either. Owell, hopefully they will have some tweaks to it. The good thing is that it really isn't a big concern. If I already saw the email on my phone before the notification came in then I'm not that concerned about seeing it on my watch. The situation just won't come up very often as I don't just stare at my email app waiting for emails to come in haha. Just more of thought it was an interesting way they did things. Would be nice to know how that back end for that is working.
Either way, maybe it is because it is my first smart watch, but so far I'm still loving it even with some bugs and a lack of apps.
I just got a s2 classic, I am experiencing the same issue, I delete the messages from my phone, and they still show on the watch, I have tried removing gear from my phone and reinstalling, but it did not work, I still have the same issue.
any other people have this issue and have any other advice on fixing it.
thanks
Related
I mentioned this in the other thread about push, but that thread seems to be primarily directed at the Mail application.
In the native Gmail app, I typically see delays of 5-15 minutes from the time an email shows up on my computer screen and the time my phone eventually notifies me that it received the email. Every now and then I will get the email on my phone at about the same time that it shows up on my computer screen, but a vast majority of the time it takes 5-15 minutes. On one occasion, my phone did not get it for over an hour.
Anybody else having this problem? You would probably only notice it if you sit at a computer with your Gmail open in a web browser constantly. I see that I get an email in my browser window, and I purposefully do not open it or touch it just to see how long it will take my phone to notify me.
This occurs on both wifi and LTE.
I've previously had several Android phones and never had this issue. Sync is turned on, data on, ETC. If there are any settings I might not be thinking of, please let me know, but as far as I know the Gmail app itself doesn't have any settings for push/pull.
Edit: I will also add that, while I'm waiting to receive it on my phone, if I go into the Gmail app, the message is not there. If I manually refresh, it then shows up. So this is not merely a notifications problem -- the native Gmail app is actually failing to receive emails in a timely manner.
I had definitely noticed this in the first week or so of having the phone, but now that it's been about two and a half weeks, the GMail seems to be fine. Maybe I just got used to it, but I'll try and monitor it for a few days and report back here.
chrikenn said:
I mentioned this in the other thread about push, but that thread seems to be primarily directed at the Mail application.
In the native Gmail app, I typically see delays of 5-15 minutes from the time an email shows up on my computer screen and the time my phone eventually notifies me that it received the email. Every now and then I will get the email on my phone at about the same time that it shows up on my computer screen, but a vast majority of the time it takes 5-15 minutes. On one occasion, my phone did not get it for over an hour.
Anybody else having this problem? You would probably only notice it if you sit at a computer with your Gmail open in a web browser constantly. I see that I get an email in my browser window, and I purposefully do not open it or touch it just to see how long it will take my phone to notify me.
This occurs on both wifi and LTE.
I've previously had several Android phones and never had this issue. Sync is turned on, data on, ETC. If there are any settings I might not be thinking of, please let me know, but as far as I know the Gmail app itself doesn't have any settings for push/pull.
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Click to collapse
I believe most of us believe it's a bug in the OS.
My Gmail setup in the Gmail app or Email app gets the same random delays. I've tested it a day with the Gmail app and had delays. The very next day I removed it and tried the Email app and it still had delays.
I personally think it's gmail email related since my work email so far has been working 100% in the Email app.
Either way, there's no definite answer other than we all know the phone has email delay problems.
truciet said:
I believe most of us believe it's a bug in the OS.
My Gmail setup in the Gmail app or Email app gets the same random delays. I've tested it a day with the Gmail app and had delays. The very next day I removed it and tried the Email app and it still had delays.
I personally think it's gmail email related since my work email so far has been working 100% in the Email app.
Either way, there's no definite answer other than we all know the phone has email delay problems.
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Click to collapse
lol the Email app's a whole other story. At least for my ActiveSync Exchange account at work. Even with the syncing set to "push," my emails don't always come in right away. Actually the "Smart Sync" setting seems to work better (again, maybe it's in my head, I'll have to do more testing), as long as I "train" my phone to realize that I'm using the email app constantly throughout the day.
So I use hangouts on chrome and my nexus 5. For some reason I don't get my notifications on my phone now. I used to all the time but now I don't. I can send a message on my phone and it'll show up on my hangouts on chrome. Anyone know a fix?
Do you use App Ops?
I have it installed and ever since I revoke various permissions I don't get new hangouts messages.
SMS through hangouts is unaffected
I do not.
Damian2013 said:
I do not.
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Click to collapse
do you happen to have a background data restriction?
Nope I certainly do not.
Go under Settings, Accounts, your Google account, and check sync settings there.
Says sync is currently experiencing problems.
I have a similar situation but let me see if they're the same. Are you talking notifications of someone talking to you via Hangouts purely, or also not getting notifications of SMS in Hangouts? If the former, I know exactly what you're talking about. If I have the Hangouts extension on Chrome on my PC up and running, the notifications will get sent to that first. Wait a little bit and it should push to your phone. If not, then try opening Hangouts and going to that conversation. Let it try to sync. If it still refuses, then something is up.
It's not a big deal for me, after I got used to it. I also have my Nexus 7 on all the time so when someone sends me a Hangouts message while at home on my computer, I'll have the Hangouts extension notify me, my phone shortly thereafter, then probably a minute later my tablet if I haven't acknowledged it. It's all pretty crazy. This is pure speculation, but I think it might prioritize devices based on order last accessing Hangouts.
Actually, that's probably what's wrong. Once you acknowledge your receipt of the message, it doesn't bother to send a notification to your other devices. Try receiving a message, but don't click the extension or anything. Wait a few seconds and it should send a notification to your phone.
I got my S2 Classic yesterday and spent a bit of time setting it up. All was going well until I went in to the menu on the Gear app on my Note 3 and found that I was connected to my son's Samsung account. I have no idea how this happened as I didn't enter it at any point in the setup. I tried to see if there was any way to switch to my account but there doesn't seem to be. I decided to delete and reinstall the Gear app from the phone and factory reset the Gear but it's still the same. The only thing I can think of is to delete his Samsung account. He has a Galaxy S5 but says he doesn't remember setting up the Samsung account so I think I just registered the phone when I bought it and that's all the account has been used for. What would the effect be of deleting his account and, if I did, what would i do then?
Also, I have seen a list on here of apps which are compatible with the S2. When I look on the Gear app store there are a lot of them missing such as Gmail, GoSMS, Google Music and a load more. I wouldn't think that this is associated with the above problem but can't see why this would be unless they aren't available in all countries? I am in the UK.
I would really appreciate any help with this. Thanks.
Can anyone help please?
The phone is using whatever Samsung account is on it. You will have to delete that account on the phone and put yours on it. You may need to factory reset the watch too. In the app side the disappearing app seems to be a common problem. The apps do need to be compatible with your phone as well as the watch. Good luck
Thanks for the reply. If I delete my son's account I assume that I will only de removing it from the phone and not deleting it altogether?
I removed my sons's account and added mine OK. Thanks for the help. Re the apps, is there anywhere where you can find out which apps are compatible with which phone?
Not sure on that. If you know the app you can post here and ask someone to give you the developers email address
The one I'm most interested in is Gmail and I'm surprised that I can't find that on the Gear app store. Is it not available on the Note 3 or is it that it's not available in the UK?
If you go to your gear app on your phone and then to notifications you can click on manage notifications ands select Gmail and any other app you want to get notifications for on your watch. try that
Yes, I ticked Gmail there when I set it up but I don't get any Gmail notifications at all. I also have Email ticked although I don't have that set up. I have tried unticking that but it doesn't seem to make any difference. I had assumed that I would need to download a Gear Gmail app, I take it that I don't?
Is Gmail set up on your phone? That's where the notification comes from. . There is no Gmail watch app that I know about
That makes more sense! I had been looking for a separate app for the Gear. I have now gone in to the Gmail app on my phone and turned on Notifications. This is partially successful in that it did start sending notifications to the Gear but it also beeped on the phone which was why I had set Notifications off in the first place. It seems to be a bit unreliable though in that only some of the emails are showing on the Gear. I have fixed the beep by setting the tone to be played as Silent. I'll see how it goes over the next few days with Notifications. I'll also re-explore the list of apps I was looking at as I am now assuming that those I thought I was missing are actually not Gear apps at all but Android apps which can send Notifications to the phone. Many thanks for your help with this.
Enjoy
how to find which samsung accounts are associated with my gear s2??
Although the watch is well built and Samsung Pay is better than Android Pay IMHO, there is a glaring omission in usability. Deleting a message or mail on your connected phone will NOT delete the same message on the watch. This is a huge omission by Samsung. In other words, you have to go back and again delete each message again on the watch - they do not sync.
For this reason even though I have owned this watch for a few months it has bow become a major PITA to have to go back and repeatedly delete the same item off of the watch.
If this is not fixed by Samsung very quickly I would highly NOT recommend this watch
For more information see this thread in the "other" forum: http://forums.androidcentral.com/sa...between-s3-frontier-s7-phone.html#post5708765
You receive notifications not messages. Thus you delete the notification and not the message. Can't see the problem here.
Not True
I receive both - a notification and the message. Can you not read an email on your watch?
Yes. But can't see if it has an attachment for example. Could be important.
Like I said, it's not a problem for me, but yes, Samsung could have put an option to delete or not the original message on the phone.
The moment I clear notifications on my phone or view a message or email on the phone, the same are no longer available on the watch.
Is this what you do not like?
I use my watch with an Xperia Z5 and a Note 5 and on both is the same.
Don't see why this is a problem.
Mine works fine. If I delete a message on my phone it doesn't show on the watch anymore. I'm not sure why yours doesn't do the same.
scott14719 said:
Mine works fine. If I delete a message on my phone it doesn't show on the watch anymore. I'm not sure why yours doesn't do the same.
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Click to collapse
It may have something to do with Digits from T-Mobile and how rapidly the watch syncs. If I turn digits off it works properly but when digits is on even if I delete an email from my phone it stays on the watch
How Is Your Watch Set Up
scott14719 said:
Mine works fine. If I delete a message on my phone it doesn't show on the watch anymore. I'm not sure why yours doesn't do the same.
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Click to collapse
If you refer to the thread I quoted you will see that this is an issue with some.
Is your watch the Frontier and set up w/Bluetooth or just remote connection?
In any case, deleting the email on the phone does not delete it on the watch so it must that my setup is different, or iit isn't syncing properly
docfreed said:
It may have something to do with Digits from T-Mobile and how rapidly the watch syncs.
Click to expand...
Click to collapse
Since this seems to be a major problem for you, just dump Digits. I can report that Google Voice doesn't have this issue.
docfreed said:
If you refer to the thread I quoted you will see that this is an issue with some.
Is your watch the Frontier and set up w/Bluetooth or just remote connection?
In any case, deleting the email on the phone does not delete it on the watch so it must that my setup is different, or iit isn't syncing properly
Click to expand...
Click to collapse
Yea, I have the AT&T version now and I also have a Bluetooth only version. Both of them sync just about immediately. So I think you are right about the Tmobile connection. I wish I had an immediate solution for you but it appears Tmobile just needs to improve thier Digits ability. Good luck.
So, ever since the N update on my S7 and now on the S8, my email doesn't push/sync right away at all anymore. I have to go into the email for it update. I'm not sure whyy it's doing this. I haven't set it up that way, have background data allowed, and don't have any battery saviors set up to do this...
Any ideas on this why this is happening?
Nougat's overly aggressive doze is the cause here. Fix: https://androidtutorial.net/2017/05/02/fix-delayed-push-notifications-galaxy-s8s8/
The option under Special Access you want to look at is Optimise battery Usage.
I have the same issue. I have gmail set so that it is NOT Optimized for battery. I still don't get gmail updates (and therefore no notification) until I open the app (usually). Sometimes I do get the notification soon after the email is sent to me. Rather random.
After messing around for a while, I think it is a no notification thing and not a lack of synchronizing the emails. If I send myself a gmail, I get no notification, but I can look in my google account and see where gmail has synchronized. Then I go to gmail and the message is there.
^yep, could be related...but how to resolve?
Possible Solution - Worked for Me (So Far)
galaxys said:
^yep, could be related...but how to resolve?
Click to expand...
Click to collapse
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Smithfolk4 said:
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Click to expand...
Click to collapse
I deleted data for the app. That also fixed the problem (for now anyway)
This has been an ongoing issue for me for over a year. It was an issue on this phone, my S7 edge and Note7.
Often I will see an email on my phone, read and archive it, then go about my business. Several hours later I go into Gmail on my PC and that email is still sitting there, unread.
Actually sending out an email on the phone seems to make the sync update, but other actions like reading, moving, or deleting emails doesn't. I've had times where my emails were still unread on the Gmail website 12 hours after reading them on the phone. I have the app's battery optimization settings turned off, and I have even gone into the app several times during that period and pulled down to check for new messages. It's pretty awful that the sync has such serious issues and nobody is fixing it.
Deleting the app's updates doesn't work for me. It might fix the issue briefly, but it always comes back pretty quickly, even without any updates to the app.
The only thing that fixed the issue for me was installing an app called something like "Gmail Push Fixer". It worked wonders on my S7 edge. Unfortunately, the app requires root so it isn't an option on my Snapdragon S8+.