Hangouts - Nexus 5 Q&A, Help & Troubleshooting

So I use hangouts on chrome and my nexus 5. For some reason I don't get my notifications on my phone now. I used to all the time but now I don't. I can send a message on my phone and it'll show up on my hangouts on chrome. Anyone know a fix?

Do you use App Ops?
I have it installed and ever since I revoke various permissions I don't get new hangouts messages.
SMS through hangouts is unaffected

I do not.

Damian2013 said:
I do not.
Click to expand...
Click to collapse
do you happen to have a background data restriction?

Nope I certainly do not.

Go under Settings, Accounts, your Google account, and check sync settings there.

Says sync is currently experiencing problems.

I have a similar situation but let me see if they're the same. Are you talking notifications of someone talking to you via Hangouts purely, or also not getting notifications of SMS in Hangouts? If the former, I know exactly what you're talking about. If I have the Hangouts extension on Chrome on my PC up and running, the notifications will get sent to that first. Wait a little bit and it should push to your phone. If not, then try opening Hangouts and going to that conversation. Let it try to sync. If it still refuses, then something is up.
It's not a big deal for me, after I got used to it. I also have my Nexus 7 on all the time so when someone sends me a Hangouts message while at home on my computer, I'll have the Hangouts extension notify me, my phone shortly thereafter, then probably a minute later my tablet if I haven't acknowledged it. It's all pretty crazy. This is pure speculation, but I think it might prioritize devices based on order last accessing Hangouts.
Actually, that's probably what's wrong. Once you acknowledge your receipt of the message, it doesn't bother to send a notification to your other devices. Try receiving a message, but don't click the extension or anything. Wait a few seconds and it should send a notification to your phone.

Related

Anybody else's native Gmail App delayed in receiving emails?

I mentioned this in the other thread about push, but that thread seems to be primarily directed at the Mail application.
In the native Gmail app, I typically see delays of 5-15 minutes from the time an email shows up on my computer screen and the time my phone eventually notifies me that it received the email. Every now and then I will get the email on my phone at about the same time that it shows up on my computer screen, but a vast majority of the time it takes 5-15 minutes. On one occasion, my phone did not get it for over an hour.
Anybody else having this problem? You would probably only notice it if you sit at a computer with your Gmail open in a web browser constantly. I see that I get an email in my browser window, and I purposefully do not open it or touch it just to see how long it will take my phone to notify me.
This occurs on both wifi and LTE.
I've previously had several Android phones and never had this issue. Sync is turned on, data on, ETC. If there are any settings I might not be thinking of, please let me know, but as far as I know the Gmail app itself doesn't have any settings for push/pull.
Edit: I will also add that, while I'm waiting to receive it on my phone, if I go into the Gmail app, the message is not there. If I manually refresh, it then shows up. So this is not merely a notifications problem -- the native Gmail app is actually failing to receive emails in a timely manner.
I had definitely noticed this in the first week or so of having the phone, but now that it's been about two and a half weeks, the GMail seems to be fine. Maybe I just got used to it, but I'll try and monitor it for a few days and report back here.
chrikenn said:
I mentioned this in the other thread about push, but that thread seems to be primarily directed at the Mail application.
In the native Gmail app, I typically see delays of 5-15 minutes from the time an email shows up on my computer screen and the time my phone eventually notifies me that it received the email. Every now and then I will get the email on my phone at about the same time that it shows up on my computer screen, but a vast majority of the time it takes 5-15 minutes. On one occasion, my phone did not get it for over an hour.
Anybody else having this problem? You would probably only notice it if you sit at a computer with your Gmail open in a web browser constantly. I see that I get an email in my browser window, and I purposefully do not open it or touch it just to see how long it will take my phone to notify me.
This occurs on both wifi and LTE.
I've previously had several Android phones and never had this issue. Sync is turned on, data on, ETC. If there are any settings I might not be thinking of, please let me know, but as far as I know the Gmail app itself doesn't have any settings for push/pull.
Click to expand...
Click to collapse
I believe most of us believe it's a bug in the OS.
My Gmail setup in the Gmail app or Email app gets the same random delays. I've tested it a day with the Gmail app and had delays. The very next day I removed it and tried the Email app and it still had delays.
I personally think it's gmail email related since my work email so far has been working 100% in the Email app.
Either way, there's no definite answer other than we all know the phone has email delay problems.
truciet said:
I believe most of us believe it's a bug in the OS.
My Gmail setup in the Gmail app or Email app gets the same random delays. I've tested it a day with the Gmail app and had delays. The very next day I removed it and tried the Email app and it still had delays.
I personally think it's gmail email related since my work email so far has been working 100% in the Email app.
Either way, there's no definite answer other than we all know the phone has email delay problems.
Click to expand...
Click to collapse
lol the Email app's a whole other story. At least for my ActiveSync Exchange account at work. Even with the syncing set to "push," my emails don't always come in right away. Actually the "Smart Sync" setting seems to work better (again, maybe it's in my head, I'll have to do more testing), as long as I "train" my phone to realize that I'm using the email app constantly throughout the day.

[Q] The connection pool for (SMS) has been unable to grant a connection to thread...

Hmm so I downloaded 8sms as I thought it might be a suitable replacement. It looked great, just like the stock messaging app. Made it default. Came back and I just got a blank white screen that says "Loading conversations.". Rebooted and it looked fine. Then opened it a second time and again lost my conversations. Switched back to Hangouts and my messages were still missing after a reboot. Opened 8sms again and my threads were there, went back to Hangouts and my threads were there.
Switch back to 8sms and I get a notification for 8305 new messages. Opened the notification and it's again "Loading conversations".
Something very strange is going on with the 3rd party functionality in KitKat. In logcat I get messages like:
"The connection pool for database '/data/data/com.android.providers.telephony/databases/mmssms.db' has been unable to grant a connection to thread (###) (Binder_#) with flags 0x# for 150.003 seconds" where the #s are a bit different with each entry.
Running pure stock rooted here. Any thoughts? I know that there is some sort of database transfer when switching in and out of Hangouts, but this is really disconcerting.
Given this instability, I guess I will be back to Hangouts for now until I can figure out what will work consistently.
Any thoughts on this, anyone?
Sent from my Nexus 5 using Tapatalk
Hi,
Could you please check your mms settings are correct?
http://8s.ms/mms-settings
It shouldn't be related, but I've heard from other users of weird phone behaviour when this is not configured correctly.
You might also want to try an uninstall-and-reinstall as well. There are a few reports of phones also behaving strangely which then fix themselves after a second install.
Other than that ...
"The connection pool for database '/data/data/com.android.providers.telephony/databases/mmssms.db'
Click to expand...
Click to collapse
That sounds like an Android problem.
That's the database which stores the sms and mms messages. You can think of it as a "server" and 8sms (and Hangouts) are just clients to the server.
Hence, the database is managed by Android, not by 8sms (nor Hangouts) which is why I think this is an Android problem .
I know that there is some sort of database transfer when switching in and out of Hangouts, but this is really disconcerting.
Click to expand...
Click to collapse
There is no "database transfer". Both apps read from the same database, but only one (the default sms app) is allowed to write to it.
When the default sms app is changed, no data copying takes place, it's just a change of a simple string setting (to remember which is the default sms app and is allowed to write to the databse), and is instantaneous.
Hence again, this is why I think it's an Android problem.
Perhaps you have file system corruption or a problem with your Nexus 5?
Thanks, yes my MMS settings are correct. I would be surprised to see any corruption as I only just got this phone Friday. Anyways I haven't had any problems keeping it set to Hangouts.
Sent from my Nexus 5 using Tapatalk
Well, please try the reinstall I suggested above.
Then, another suggestion ... what about you force stop both apps (8sms and Hangouts) before you change the default sms app (via the Android settings)?
Perhaps in your previous switch, Hangouts was still writing data to the messages database?
(Just a random wild guess)
didnt they change how sms/mms worked in 4.4.
I think the app needs to be updated for it to be compatible no? correct me if im wrong, probably i am.
expertzero1 said:
didnt they change how sms/mms worked in 4.4.
I think the app needs to be updated for it to be compatible no? correct me if im wrong, probably i am.
Click to expand...
Click to collapse
Yes, but 8sms has already been updated to work in 4.4, and there are lots of instances of it working on other Nexus 5 phones.
bengtan said:
Well, please try the reinstall I suggested above.
Then, another suggestion ... what about you force stop both apps (8sms and Hangouts) before you change the default sms app (via the Android settings)?
Perhaps in your previous switch, Hangouts was still writing data to the messages database?
(Just a random wild guess)
Click to expand...
Click to collapse
OK: Tried uninstalling/reinstalling 8sms. Then force closed Hangouts and 8sms each. Then changed default sms app via Android settings.
Then launched 8sms. Everything looked fine. Then opened a conversation and everything was blank. Backed out to the conversation list and got "Loading conversations" again.
I have taken a logcat filtered for anything mentioning sms. Removed identifying phone numbers from it. I have attached it here, starting with the time when 8sms is reinstalled. You can see at 01:47:05.776 the SMS app is switched to Messaging (8sms). At time 01:47:52.886 the first SQLiteConnectionPool error message appears. The messages appear every 30 seconds.
Oh! Interesting. After 10 minutes (01:57:23.016) the last error message is seen. Two seconds later we see an "onQueryComplete finished" message from 8sms. From this point on I was able to open 8sms and see my messages again.
So for a span of 10 minutes, something went on that was locking me completely out of seeing messages, and then it stopped and everything worked. I rebooted to see one more time if it was still working, and yes it does. Perhaps in order to reproduce this error you need to have a big pile of messages already present. Obviously not a lot of Nexus 5 users have this because they just got their phones, but I do because I restored a large archive of messages from my last device.
Hi,
I recognise the query "UPDATE sms SET seen=? WHERE seen=0". It's 8sms marking the messages or threads as seen. Perhaps you had a lot of messages or threads that weren't marked as seen.
Or else, maybe there was a big delay because the database was optimising itself for it's first run or something like that.
In any case, it looks like the problem is fixed now?
Yes it looks like it. However it might be worth looking into whether this problem commonly occurs when switching Kitkat to your client while a large number of messages is present. I believe I had something on the order of 17000 messages in a hundred or so threads. Yes I should probably clean up a bit
Sent from my Nexus 5 using Tapatalk
I had a similar issue. Deleted all my messages (kept the backup file though) and uninstalled and reinstalled. It worked fine.
I plan on restoring over the next few days doing it in chunks.

[Q] Generic Question regarding Missing Text Messages

This is a generic question. I'm not looking for specific help tracking down the problem cuz there seem to be way too many variables. Just wondering if anyone else has experienced/noticed it. Or has any info numerous Google searches has not revealed.
So, every once in a while, a text message sent to me seems to not show up on my phone. The only way I know I got it is because Pushbullet syncs it to my PC and Firefox extension. But when I look in my messaging app (Google Messenger) it is not there. And if I do a backup using SMS Backup and Restore Pro it is not included in the backup.
So my phone must be receiving the message if Pushbullet mirrors it. Which makes me assume it is not a cell service issue. But it is not on my phone, messaging app, or SMS backups. Rebooting, switching SMS apps (tried 8SMS and Textra too), clearing app caches, etc. doesn't reveal said missing SMS's.
Background: Nexus 5, PAC-MAN rom 4.4 RC3, Google Messenger as main SMS app, various Xposed modules (but none that affect SMS), T-Mobile service.
It's only been a couple so far. But could have been more when my PC isn't on. And the reason I am concerned is cuz said SMS's are from pretty girls. So obviously I NEED to receive them
If anyone has any advice/info/sarcastic remarks/etc., I would appreciate it. Thxs!
ghagiel said:
This is a generic question. I'm not looking for specific help tracking down the problem cuz there seem to be way too many variables. Just wondering if anyone else has experienced/noticed it. Or has any info numerous Google searches has not revealed.
So, every once in a while, a text message sent to me seems to not show up on my phone. The only way I know I got it is because Pushbullet syncs it to my PC and Firefox extension. But when I look in my messaging app (Google Messenger) it is not there. And if I do a backup using SMS Backup and Restore Pro it is not included in the backup.
So my phone must be receiving the message if Pushbullet mirrors it. Which makes me assume it is not a cell service issue. But it is not on my phone, messaging app, or SMS backups. Rebooting, switching SMS apps (tried 8SMS and Textra too), clearing app caches, etc. doesn't reveal said missing SMS's.
Background: Nexus 5, PAC-MAN rom 4.4 RC3, Google Messenger as main SMS app, various Xposed modules (but none that affect SMS), T-Mobile service.
It's only been a couple so far. But could have been more when my PC isn't on. And the reason I am concerned is cuz said SMS's are from pretty girls. So obviously I NEED to receive them
If anyone has any advice/info/sarcastic remarks/etc., I would appreciate it. Thxs!
Click to expand...
Click to collapse
I'd be looking at Pushbullet if I were you. Xposed is always a possibility.
Do the texts show up if you reboot the phone?
ghagiel said:
And the reason I am concerned is cuz said SMS's are from pretty girls. So obviously I NEED to receive them
If anyone has any advice/info/sarcastic remarks/etc., I would appreciate it. Thxs!
Click to expand...
Click to collapse
Umm, forward them to me for safekeeping?
Sorry, no helpful insight here. =\
Aerowinder said:
I'd be looking at Pushbullet if I were you. Xposed is always a possibility.
Do the texts show up if you reboot the phone?
Click to expand...
Click to collapse
Nope. Tried that the second time I noticed and no luck. Also tried clearing cache/dalvik (just cuz).
Wakamatsu said:
Umm, forward them to me for safekeeping?
Sorry, no helpful insight here. =\
Click to expand...
Click to collapse
Haha, nice try
Update: reflashed my ROM, set everything back up from scratch (hate doing that) except for Pushbullet. Bought a Sony Smartwatch 3 and using Coffee to txt from it. Got a txt this morning, and when scrolling thru it on my watch noticed a message that was not on my phone again.
I'm wondering if it's Messenger at this point. Gonna switch messaging apps and see how that goes.
Try switching to hangouts or something, also do you set the setting for default sms handler in settings?
lolcakes203 said:
Try switching to hangouts or something, also do you set the setting for default sms handler in settings?
Click to expand...
Click to collapse
I've switched to 8SMS from Messenger. I also went back to stock 4.4.4 and didn't let Google restore any app data. Messenger was the default SMS app. The only time I ever switched it was to restore a SMS backup for whatever reason and switched it right back. I didn't check at the time of missing texts if the default was changed, tho.
I just think they must've been deleted for whatever reason since they didn't show up in a backup. Been on stock with 8SMS for a few days and haven't noticed it so far. Maybe just a weird glitch with Messenger and letting the app data be restored when I reset the first time brought it back? Idk.

Mail count incorrect

Title pretty much says it all!
On my phone (Note 4) the unread mail count is currently one. On the S2, it is twenty-eight. Scrolling through the mail on the S2, I can see emails that I deleted days ago. Am I perhaps missing something from the settings?
(The emails relate to gmail and Google Apps mail)
Many thanks
KJ
I have the same exact issue. I emailed Samsung and they told me to do a factory reset to correct the issue as they have not heard of this bug from the latest update. A factory reset did NOT correct the issue. I believe the latest update caused the issue but convincing Samsung is another story. I was going to call them on Friday to see what the story is but does anyone else know what is going on here?
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Murphinator2000 said:
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Click to expand...
Click to collapse
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
rgburress said:
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
Click to expand...
Click to collapse
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Murphinator2000 said:
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Click to expand...
Click to collapse
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
rgburress said:
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
Click to expand...
Click to collapse
Ahhh ok I got ya. If the app is open, no notification, therefore no email on watch. Nice. I wondered why Samsung decided to handle emails like this to begin with. It would have been easier to just read from the phone or something instead of this convoluted sending notifications of future emails. That way I could access all the emails at once as well.
Yeah I agree, not sure what the thoughts were with it either. Owell, hopefully they will have some tweaks to it. The good thing is that it really isn't a big concern. If I already saw the email on my phone before the notification came in then I'm not that concerned about seeing it on my watch. The situation just won't come up very often as I don't just stare at my email app waiting for emails to come in haha. Just more of thought it was an interesting way they did things. Would be nice to know how that back end for that is working.
Either way, maybe it is because it is my first smart watch, but so far I'm still loving it even with some bugs and a lack of apps.
I just got a s2 classic, I am experiencing the same issue, I delete the messages from my phone, and they still show on the watch, I have tried removing gear from my phone and reinstalling, but it did not work, I still have the same issue.
any other people have this issue and have any other advice on fixing it.
thanks

gmail not pushing mail

So, ever since the N update on my S7 and now on the S8, my email doesn't push/sync right away at all anymore. I have to go into the email for it update. I'm not sure whyy it's doing this. I haven't set it up that way, have background data allowed, and don't have any battery saviors set up to do this...
Any ideas on this why this is happening?
Nougat's overly aggressive doze is the cause here. Fix: https://androidtutorial.net/2017/05/02/fix-delayed-push-notifications-galaxy-s8s8/
The option under Special Access you want to look at is Optimise battery Usage.
I have the same issue. I have gmail set so that it is NOT Optimized for battery. I still don't get gmail updates (and therefore no notification) until I open the app (usually). Sometimes I do get the notification soon after the email is sent to me. Rather random.
After messing around for a while, I think it is a no notification thing and not a lack of synchronizing the emails. If I send myself a gmail, I get no notification, but I can look in my google account and see where gmail has synchronized. Then I go to gmail and the message is there.
^yep, could be related...but how to resolve?
Possible Solution - Worked for Me (So Far)
galaxys said:
^yep, could be related...but how to resolve?
Click to expand...
Click to collapse
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Smithfolk4 said:
So, I solved it by going to the app manager and disabling the gmail app. Since it is a system app, it doesn't uninstall it, but reverts it back to some previous version. That version has been giving me the appropriate notifications for every email I have received since.
I think I will look at disabling updates for gmail for a while.
Click to expand...
Click to collapse
I deleted data for the app. That also fixed the problem (for now anyway)
This has been an ongoing issue for me for over a year. It was an issue on this phone, my S7 edge and Note7.
Often I will see an email on my phone, read and archive it, then go about my business. Several hours later I go into Gmail on my PC and that email is still sitting there, unread.
Actually sending out an email on the phone seems to make the sync update, but other actions like reading, moving, or deleting emails doesn't. I've had times where my emails were still unread on the Gmail website 12 hours after reading them on the phone. I have the app's battery optimization settings turned off, and I have even gone into the app several times during that period and pulled down to check for new messages. It's pretty awful that the sync has such serious issues and nobody is fixing it.
Deleting the app's updates doesn't work for me. It might fix the issue briefly, but it always comes back pretty quickly, even without any updates to the app.
The only thing that fixed the issue for me was installing an app called something like "Gmail Push Fixer". It worked wonders on my S7 edge. Unfortunately, the app requires root so it isn't an option on my Snapdragon S8+.

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