Database Info

Mail count incorrect

Title pretty much says it all!
On my phone (Note 4) the unread mail count is currently one. On the S2, it is twenty-eight. Scrolling through the mail on the S2, I can see emails that I deleted days ago. Am I perhaps missing something from the settings?
(The emails relate to gmail and Google Apps mail)
Many thanks
KJ

I have the same exact issue. I emailed Samsung and they told me to do a factory reset to correct the issue as they have not heard of this bug from the latest update. A factory reset did NOT correct the issue. I believe the latest update caused the issue but convincing Samsung is another story. I was going to call them on Friday to see what the story is but does anyone else know what is going on here?

So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.

Murphinator2000 said:
So I contacted Samsung technical support and they asked me to resync my bluetooth connection with my phone. Basically you just disconnect the gear s2 from the phone and hit connect again in the gear manager. It seemed to have worked for the first email deleted but not for any subsequent emails. I just tried it again and it is actually not working at all.
Because this is not a "software issue" they claim, the watch would need to be sent for repairs. I don't know what else to do but I'm not sending off the watch for repairs. If you are experiencing this issue, please call Samsung because they do not believe this is an issue and let us know here. If you AREN'T experiencing this please let us know as well...
The issue is that when you delete an email from your watch, it will delete from the phone CORRECTLY. However, if you delete an email from your PHONE it will not automatically delete it from the watch... causing you to have to manage the deletions on your watch manually. This was working prior to a software update recently.
Click to expand...
Click to collapse
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.

rgburress said:
I am not having the same issue, if I delete my email from the phone it does delete it on the watch. It will not delete it from the watch when I am connected remotely though, but it does remove it once I get back on bluetooth. This is exchange email through the normal android email system. Have you also tried deleting the email on either outlook or the web client and see if it updates the phone and watch that way?
One thing I do notice though that does throw my mail number off at times. If I do not receive the notification on my phone then I do not get that email on my watch. So far no matter what it doesn't seem to sync back to it. The only instance I have ran into with this is if I have my email application open and a new email comes in. Because the email app is open it never does a notification to my phone so the watch never gets it.
Click to expand...
Click to collapse
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.

Murphinator2000 said:
Thanks for the post. I reinstalled Gear Manager and it MAY have fixed the issue. I'm still going through some tests. The only way to get the emails to your watch all the time is to turn off the Limit notifications in Gear Manager > Notifications on your phone. I turned it off for the very reason of getting all the future email to go to the watch.
Click to expand...
Click to collapse
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.

rgburress said:
That's good that you may have got it resolved.
So for mine, I have already turned off the limit notifications option a few days ago. That works good so if I am using my phone the notification will still come to the watch, before I had turned it off if I was using my phone the notification would not come to the watch until my screen on the phone went black.
The problem is that if I actually have my email app opened up on the phone, and an email comes in. The phone doesn't give a notification because I had the app open already and see the email. At this point the watch never gets a notification for that email because the phone never did. So that email never makes it to the email app on the watch. Its almost like the watch didn't see a notification so the email doesn't exist for it.
This is not the same result for text messages, text messages still seem to sync correctly even if I did not actually get that notification on the phone.
Click to expand...
Click to collapse
Ahhh ok I got ya. If the app is open, no notification, therefore no email on watch. Nice. I wondered why Samsung decided to handle emails like this to begin with. It would have been easier to just read from the phone or something instead of this convoluted sending notifications of future emails. That way I could access all the emails at once as well.

Yeah I agree, not sure what the thoughts were with it either. Owell, hopefully they will have some tweaks to it. The good thing is that it really isn't a big concern. If I already saw the email on my phone before the notification came in then I'm not that concerned about seeing it on my watch. The situation just won't come up very often as I don't just stare at my email app waiting for emails to come in haha. Just more of thought it was an interesting way they did things. Would be nice to know how that back end for that is working.
Either way, maybe it is because it is my first smart watch, but so far I'm still loving it even with some bugs and a lack of apps.

I just got a s2 classic, I am experiencing the same issue, I delete the messages from my phone, and they still show on the watch, I have tried removing gear from my phone and reinstalling, but it did not work, I still have the same issue.
any other people have this issue and have any other advice on fixing it.
thanks

Wrong Samsung account associated with my S2 and apps unavailable

I got my S2 Classic yesterday and spent a bit of time setting it up. All was going well until I went in to the menu on the Gear app on my Note 3 and found that I was connected to my son's Samsung account. I have no idea how this happened as I didn't enter it at any point in the setup. I tried to see if there was any way to switch to my account but there doesn't seem to be. I decided to delete and reinstall the Gear app from the phone and factory reset the Gear but it's still the same. The only thing I can think of is to delete his Samsung account. He has a Galaxy S5 but says he doesn't remember setting up the Samsung account so I think I just registered the phone when I bought it and that's all the account has been used for. What would the effect be of deleting his account and, if I did, what would i do then?
Also, I have seen a list on here of apps which are compatible with the S2. When I look on the Gear app store there are a lot of them missing such as Gmail, GoSMS, Google Music and a load more. I wouldn't think that this is associated with the above problem but can't see why this would be unless they aren't available in all countries? I am in the UK.
I would really appreciate any help with this. Thanks.

Can anyone help please?

The phone is using whatever Samsung account is on it. You will have to delete that account on the phone and put yours on it. You may need to factory reset the watch too. In the app side the disappearing app seems to be a common problem. The apps do need to be compatible with your phone as well as the watch. Good luck

Thanks for the reply. If I delete my son's account I assume that I will only de removing it from the phone and not deleting it altogether?

I removed my sons's account and added mine OK. Thanks for the help. Re the apps, is there anywhere where you can find out which apps are compatible with which phone?

Not sure on that. If you know the app you can post here and ask someone to give you the developers email address

The one I'm most interested in is Gmail and I'm surprised that I can't find that on the Gear app store. Is it not available on the Note 3 or is it that it's not available in the UK?

If you go to your gear app on your phone and then to notifications you can click on manage notifications ands select Gmail and any other app you want to get notifications for on your watch. try that

Yes, I ticked Gmail there when I set it up but I don't get any Gmail notifications at all. I also have Email ticked although I don't have that set up. I have tried unticking that but it doesn't seem to make any difference. I had assumed that I would need to download a Gear Gmail app, I take it that I don't?

Is Gmail set up on your phone? That's where the notification comes from. . There is no Gmail watch app that I know about

That makes more sense! I had been looking for a separate app for the Gear. I have now gone in to the Gmail app on my phone and turned on Notifications. This is partially successful in that it did start sending notifications to the Gear but it also beeped on the phone which was why I had set Notifications off in the first place. It seems to be a bit unreliable though in that only some of the emails are showing on the Gear. I have fixed the beep by setting the tone to be played as Silent. I'll see how it goes over the next few days with Notifications. I'll also re-explore the list of apps I was looking at as I am now assuming that those I thought I was missing are actually not Gear apps at all but Android apps which can send Notifications to the phone. Many thanks for your help with this.

Enjoy

how to find which samsung accounts are associated with my gear s2??

Text Message notifications no working on Gear S3 Frontier

Hi.
Have the Samsung Gear S3 Frontier BT version paired with a Samsung Galaxy S7 Edge.
I'm receiving all notifications with the exception of TXT messages even though I believe the setting seems to be correct.
Anyone else experience a problem receiving message notifications?
Ed

Do you use the stock Samsung SMS app on the phone? If not, that may be the issue.

the_scotsman said:
Do you use the stock Samsung SMS app on the phone? If not, that may be the issue.
Click to expand...
Click to collapse
Yes I use the stock SMS App

Try this... on the watch open the message app and try to send your self a txt.. on mine the first time i open the app it said i was not using the stock app on my phone and gave me the option to switch it.. Im using Google hangouts as my stock app and it seems to work pretty good.. i cant start a txt from the watch but i am getting all notifications..

jestexman said:
Try this... on the watch open the message app and try to send your self a txt.. on mine the first time i open the app it said i was not using the stock app on my phone and gave me the option to switch it.. Im using Google hangouts as my stock app and it seems to work pretty good.. i cant start a txt from the watch but i am getting all notifications..
Click to expand...
Click to collapse
Thank you.
I sent a txt to myself via the watch (no prompt to change app as using the default app already).
Phone received the txt as did the watch.
Watch now displaying notifications of txt's received without making any system changes.
Must have been caught in a lost loop or something.
Weird but I will certainly remember this solution should it occur again.
Cheers.

interesting. I also sent a text to myself and this started working with the default SMS app.

I have the same problem, but that did not fix it for me.
I have Gear s3 Frontier. Number sync on . Connected to s6 edge plus via Bluetooth.
It has been working fine. It quit a few days ago, and I couldn't get it fixed, ended up uninstalling everything and doing a reset on the watch. This is terribly inconvenient, setting up NumberSync again etc.
I go to notification settings on the phone in the gear app and Messages is not listed anymore. I get the texts on the watch, but only if I go into the app. Any help?

[email protected] said:
I have the same problem, but that did not fix it for me.
I have Gear s3 Frontier. Number sync on . Connected to s6 edge plus via Bluetooth.
It has been working fine. It quit a few days ago, and I couldn't get it fixed, ended up uninstalling everything and doing a reset on the watch. This is terribly inconvenient, setting up NumberSync again etc.
I go to notification settings on the phone in the gear app and Messages is not listed anymore. I get the texts on the watch, but only if I go into the app. Any help?
Click to expand...
Click to collapse
Open Samsung Gear app on phone >> Settings >> Notifications >> Manage Notifications >> Messages (Slide to ON mode)

khaaba said:
Open Samsung Gear app on phone >> Settings >> Notifications >> Manage Notifications >> Messages (Slide to ON mode)
Click to expand...
Click to collapse
That's the problem. "messages" is now missing from there. It's not listed at all. No option to turn it on. Only way is to factory reset the gear and Uninstall and re install gear app on the phone.

I'm in France and i have exactly the same problem since a few days without doing anything in the settings of the gear s3 classic or in the phone (an s7) : all the notifications except sms and "messages" is no more in the gear app settings. Sorry for my english and thank you for the futur help.
Francis.

+1 same problem is that Messages is not showing up as an option within the Gear app's Notification tab/window. It was there previously before recent update on S3 Frontier (using S7 Edge).

enjoythemusic said:
+1 same problem is that Messages is not showing up as an option within the Gear app's Notification tab/window. It was there previously before recent update on S3 Frontier (using S7 Edge).
Click to expand...
Click to collapse
I haven't found a fix yet. Only thing that fixes if for a while is completely in installing gear app and resetting the gear itself. But then you have to set everything up again. Very frustrating. I opened a ticket with att and Samsung, haven't heard back in a couple weeks though. Lol

Glad I'm not the only one with this problem. Hopefully they fix it soon...
Sent from my SM-G950U using Tapatalk

Same issue here - factory reset of the phone was the only thing that fixed it. Then started to do the same thing a couple days later.

Don't forget to set notifications to On in the phone app
Hi there, had the same issue. I found that although the phone was set to notifications in settings...that in the actual message app (standard one) under settings there, my notifications were set to OFF! So, seems like you need to set notifications ON in app on phone, on the phone settings, in the Gear app..and make sure you give it some sort of vibrate/noise in settings on watch, then it should work! :good:

I've had the issue crop up a couple times but was able to resolve it by activating the cellular on the watch and sending a text to the phone. Yesterday, that didn't work. Today I noticed that instead of 2 Bluetooth connections for the S3 on the phone, there is now 1, shows call audio. Wondering if this is the root of the problem. Can others who have the problem check and see if this is occurring on your phones as well?

here's the fix: Go into your app mananger on your phone, click on the Gear S plugin app, then click on storage and clear the cache. Restart your gear s3 and it's back to normal

Having the same problem
hbelton said:
I've had the issue crop up a couple times but was able to resolve it by activating the cellular on the watch and sending a text to the phone. Yesterday, that didn't work. Today I noticed that instead of 2 Bluetooth connections for the S3 on the phone, there is now 1, shows call audio. Wondering if this is the root of the problem. Can others who have the problem check and see if this is occurring on your phones as well?
Click to expand...
Click to collapse
I am having the exact same issue as you with my s3. Did you ever find a solution? I have searched far and wide but im stumped. Even had Samsung look at the watch, but of course they found nothing.

I'm having this problem now too... It just started out of nowhere. I can see the message on my watch if I scroll to the notifications screen, but it does not vibrate nor show when I twist my wrist... I have tried everything... Every single thing necessary is on. I've even done a factory reset WITH uninstalling all the apps on my phone and installing everything in order again. Setup the watch as new. This isn't cool. Half of the reason I have this watch is for notifications. Seriously, Sammy needs to get it together! I've been having WAY too many problems with this watch in the last couple months.
Anyone found a fix? Nothing anyone has mentioned previously works.

Having the same issue here. No freaking idea what's going on. Have tried just about everything. Textra works but AM doesn't. Even Gmail doesn't work. So basically it seems like Google apps aren't working

S Voice problem since 3.0

hey, i've been using the Gear S3 since half a year now, after being disappointed by AW 2.0 ruining my Moto 360 2nd gen
since the 3.0 update, i often get an error using s-voice with simple commands like "set timer for ten minutes"
sometimes it works, but often getting an error after a few seconds, show either "an error has occurred. i'm unable to answer your question. please try again later" or "an error has occured, try again later"
has anyone else encountered this problem and found a fix?
i did a factory reset twice now, didn't help, not changing the s voice language from automatic to us english
the other stuff i wanted from the update also didn't happen, but i guess that's a different discussion

I am having the same problem. I had purchased the S3 Frontier when it 1st came out. I returned it due to problems with svoice. I just purchased it again last week and svoice is still garbage. Was hoping for it to be better. Will be returning again.

i did not have this problem with 2.x, voice commands like this never showed the error, for me it started after the 3.0 update

Same problem here can't reply to a message with voice and errors when simple commands like the OP stated.
I get around the message problem by setting the language to English UK

I still get the error message after the latest update on the gear update. I need to re-flash the stock Tezin on it hoping it will fix it.

Same issue with S3 Classic
Same issue here with my S3 Classic. Occasionally it works but most of the time I get the error. Reported it to Samsung but they were unaware of the issue and were non-responsive.

View attachment 4365678my fix for this issue was to clear cache for s-voice. you can do it from s-voice menu
bottom button that looks like refresh

Same x 2
My S3 Tmobile LTE failed in 6 days. They exchanged it for a new one at the store yesterday and that one failed also. So I returned it since it's a defective product. I'll buy again when the issue is fixed.

S-Voice implementation on the watch is just total garbage. No way around it.
I like the notification system and the magnetic payments, but nothing is intuitive and nothing can be trusted to just work without having to re-try three times. Voice commands are an exercise in frustration.
Nine times out of ten, my watch says it can't understand me, can't find the contact I want or can't find any contacts at all even though I can open contacts on the watch and they're all there. I'm sitting here with a Galaxy s8+ and their flagship Gear S3 Classic watch and they don't complement each other at all.
Implement FREAKING GOOGLE ASSISTANT you lamebrains!

WaxysDargle said:
View attachment 4365678my fix for this issue was to clear cache for s-voice. you can do it from s-voice menu
bottom button that looks like refresh
Click to expand...
Click to collapse
how often to you have to clear out the s-voice ??

matthewinaz said:
how often to you have to clear out the s-voice ??
Click to expand...
Click to collapse
Every time you want it to work.

gboybama said:
S-Voice implementation on the watch is just total garbage. No way around it.
I like the notification system and the magnetic payments, but nothing is intuitive and nothing can be trusted to just work without having to re-try three times. Voice commands are an exercise in frustration.
Nine times out of ten, my watch says it can't understand me, can't find the contact I want or can't find any contacts at all even though I can open contacts on the watch and they're all there. I'm sitting here with a Galaxy s8+ and their flagship Gear S3 Classic watch and they don't complement each other at all.
Implement FREAKING GOOGLE ASSISTANT you lamebrains!
Click to expand...
Click to collapse
I have the exact same experience Gboybama! Some contacts i can call, some produce an error message, some let svoice "synchronice contacts", which is never finished, letting the problem persist even after clearing cache, stopping the app, restart etc... **** this.

matthewinaz said:
how often to you have to clear out the s-voice ??
Click to expand...
Click to collapse
i only had to do it once. it has been working "fine" ever since.
s-voice never quite works properly. never has. i doubt it ever will. seems like samsung just doesn't care.

I just got my s3 today to go with my new s8+ having tons of iss6 with s voice. Looks like I'm not alone. Probably going to be returning this and researching other options.

good and bad to hear it also happens in combination with Samsung phones.
the last response i got from them:
"@SamsungSupport: There will be slight compatibility trouble considering it is not paired to a Samsung device. ^Aaron"
i removed all apps from my phone, reset the watch, reinstalled the apps and set up the watch as new. worked for a couple of days then back to the same, 9 out of 10 (or even more) it would simply give me the "an error has occurred"
i don't understand the error doesn't include an error code, how are they even supposed to understand what's going wrong with just "an error has occurred"
I'd fire the developer, project manager or whoever thought this was ab good idea
but indeed, Samsung doesn't seem to care

good and bad to hear it also happens in combination with Samsung phones.
the last response i got from them:
"@SamsungSupport: There will be slight compatibility trouble considering it is not paired to a Samsung device. ^Aaron"
i removed all apps from my phone, reset the watch, reinstalled the apps and set up the watch as new. worked for a couple of days then back to the same, 9 out of 10 (or even more) it would simply give me the "an error has occurred"
i don't understand the error doesn't include an error code, how are they even supposed to understand what's going wrong with just "an error has occurred"
I'd fire the developer, project manager or whoever thought this was ab good idea
but indeed, Samsung doesn't seem to care

SM-R765A - Problem after Tizen 3 update

Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks

This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk

Another bug. I have credit card (black)when i win Samsung Rewards . When add this card , app Samsung Pay is closed.

maddie01 said:
This is good news that the lte versions are starting to get the update. You should be able to log into your samsung account from the phone and log out and then in again...you can also use the samsung members app or the "Contact Us" in the Gear App and send the question into Samsung and you may get a reply...
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Tried the log in/out. Nothing.
Changed the phone and reset gear. Nothing.
No one else with this problem?

Really no one with ATT version had the same problem?

wisefreakz said:
Hi,
After the upgrade, I'm simply unable to Install any app/watchface directly from the watch.
When I press the install button, a message comes up saying "Verify your identity to activate your Samsung account. This is required to continue using this service and other features."
Point is that I see no way on how to activate it. To me is all activated... so no Idea on what they want me to do.
Please help.
Tks
Click to expand...
Click to collapse
Same problem here. No solution yet. I've already done factory resets, but no changes.

andre.berenguel said:
Same problem here. No solution yet. I've already done factory resets, but no changes.
Click to expand...
Click to collapse
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.

All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.

rogerperk said:
All this talk about installing stuff on the watch. I use mine in a minimalist way - phone, text, email, tracking a walk or run, and weather. That's it. If I need more I go to my phone. But to each their own.
Click to expand...
Click to collapse
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.

wisefreakz said:
Sure... but having annoying messages in the watch from time to time is a pain in the a$$.
Also, its like the watch wasn't acting normal... for me all good now.
Click to expand...
Click to collapse
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watches seem to operate more on emotion than logic sometimes.

rogerperk said:
Oh I completely agree with you on that! The comment was extraneous. I had some UI notifications when I first got the update but after afew resets they went away. These watcher seem to operate more on emotion than logic sometimes.
Click to expand...
Click to collapse
Hahaha... Too much emotional!!!

wisefreakz said:
Hi Andre... I sorted it out today.. it was a lucky move.
As you have notice, from time to time you receive a message at your watch saying that policy blablabla was updated andyou must go into a certain link and when you access it, there's no accept option.
Here's what you have to do:
1) Access the following link: findmymobile.samsung.com using same account you have logged at your gear app.
2) There will pop the option for you to accept the new terms blablabla. When you press AGREE you will be logged off.
3) Logging to the same link.
4) Reboot your watch and VOILA.
No more annoying messages and you can install stuffs directly from your watch.
Let me know if this works for you too.
Click to expand...
Click to collapse
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)

mythoc said:
after 1 year this worked. Thank you so much. (I used Microsoft Edge without adblock to get to the terms page)
Click to expand...
Click to collapse
Just found this thread after ages of this message on my S3 conneced to my Note 8 and this did not work. I used Edge, accepted the agreements, rebooted watch then phone and watch but still get the message!