Screen Cosmetic issue at top of screen - Anybody elses look like this - OnePlus 7 Pro Questions & Answers

Just took delivery of my OP7 Pro and immediately out of the box my eyes were drawn to what looks like a cosmetic issue at the top just to the left of the speaker grill. Hard to describe, not sure it is a scratch but looks more like dirt or dust stuck between screen or frame or maybe just shoddy glueing.
Picture attached, wondering if anybody else has seen this? Pondering whether to return it or not.

From the third picture i'd say it's from casting the aluminium frame, but i'm not entirely sure. But mine looks normal there, and it's covered by the bumper case anyway. But if it bothers you, then try and change it.

Faith1105 said:
From the third picture i'd say it's from casting the aluminium frame, but i'm not entirely sure. But mine looks normal there, and it's covered by the bumper case anyway. But if it bothers you, then try and change it.
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Click to collapse
It does not look too bad under normal circumstances but does not feel right. I think I may return it.

Mine had something like that but on the bottom bezel. I think it was just excess adhesive or something. I was able to push it out with my finger nail and now it looks as it should.

Mine had same thing on it, I just ripped it off and now it looks normal.. their QC is not top notch... Neversettle I guess, lol

No I don't have that, but I have dust under the screen protector in 2 spots.

Replacement arriving this morning so let's see if this one has it too!

Replacement still not perfect but better than the first. Going to keep it I think.
Sent from my iPad using Tapatalk

Related

original Nexus One Sleeve scratches top of the phone

Edited
more pictures: click
also: kinda solved. They're black marks and no scratches. Will try to get them away with some alcohol soon.
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ORIGINAL POST
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Hello,
I always use the original Android sleeve with my Nexus One. I have it in it in my pocket around 10 hours a day when working. (with the Trackball on the open side of the sleeve and the display to the "Droid" side)
A week ago (got it since 15th Jan) I noticed some "scratches" at the top on my N1.
Here's a crappy picture shot with a crappy cam.
Will do a better pic tomorrow but I think you can guess what I mean
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I stick the phone into the sleeve just as you described and haven't noticed any kind of scratches on the top. I've had it since Feb 18th.
St.Jimmy! said:
I stick the phone into the sleeve just as you described and haven't noticed any kind of scratches on the top. I've had it since Feb 18th.
Click to expand...
Click to collapse
The Pouch looks of decent quality to me aswell
I'm using it because I thought the quality is just great!
Well, it still is great but the scratches annoy the hell outta me..
noticed it a week ago and it wasn't that much as today :\
Maybe it does "rub" it off with some dust and much moving? I'm always going around and anything @ work, much movement in my pockets ^^
I think the scratches coz' by rubbing on the wall or something else, not by the pouch. I'm getting a case from case-mate though I like the pouch a lot but it's quite annoying sometimes.
what do you mean with wall?
I mean some rough surfaces
Its because the seams are on the inside, including the stitches. Those WILL rub on your phone and cause scratches if the phone moves around inside, even a little.
MintyFloss said:
Its because the seams are on the inside, including the stitches. Those WILL rub on your phone and cause scratches if the phone moves around inside, even a little.
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Click to collapse
Really? Cuz my phone's in the sleeve for probably 14 hours a day and is still flawless. Obviously you didn't look at the pic, cuz the scuffs are at the top that is exposed while in the sleeve. I'm betting the OP puts other stuff in that pocket with the phone... bad idea.
same here, I use the sleeve constantly and have no scratches...did you get dirt or something in your pouch?
Use the sleeve a lot and have no scratches or marks on the N1.
I don't see the N1 as being like an iPhone. For me the side and back is durable and I am not worried about scratches - only the screen concerns me which is why I have a screen protector...
Talking about how phones are made I have to say I think the HD2 is the most durable phone right now with quality and style. The top and sides are almost rubbery so quite resistant to scractches and the back is metal -which although not scratch proof is most definately very resistant to any wear.
xPatriicK said:
Hello,
I always use the original Android sleeve with my Nexus One. I have it in it in my pocket around 10 hours a day when working. (with the Trackball on the open side of the sleeve and the display to the "Droid" side)
A week ago (got it since 15th Jan) I noticed some "scratches" at the top on my N1.
Here's a crappy picture shot with a crappy cam.
Will do a better pic tomorrow but I think you can guess what I mean
Click to expand...
Click to collapse
Keep your case clean, I have experienced no such problems and I make it a point to keep the inside of the case clean for obvious reasons.
When cleaning the case, I turn the whole thing inside out, shake it out and vacuum it.
Edit: One thing I have noticed is that the phone is prone to marks/scratches quite easily when dropped or bumped into something, as opposed to normal wear and tear (in and out of pocket/case, rubbing against keys etc). I am not really surprised by this, just figured I would note it.
Mintyfloss is right, that's causing it and I were about to write it right now since I Googled the translation just before reading that post I'm not having anything else in my pocket!
How to avoid these "scratches"? Will put the phone with the bottom first in the sleeve now..
Edit: didn't see the second site until now
I also never ever dropped the phone.
cleaned the sleeve yesterday inside out, hope it helps..
Another edit, not sure if needed: I have the phone and. The sleeve upside down in my pocket
uansari1 said:
Really? Cuz my phone's in the sleeve for probably 14 hours a day and is still flawless. Obviously you didn't look at the pic, cuz the scuffs are at the top that is exposed while in the sleeve. I'm betting the OP puts other stuff in that pocket with the phone... bad idea.
Click to expand...
Click to collapse
No, I looked at the pics, and i also READ. OP says he puts the top of the phone into the bottom of the sleeve.
http://www.youtube.com/watch?v=gpGAW6L5x8U
http://www.youtube.com/watch?v=RfqwKa4bT74
St.Jimmy! said:
http://www.youtube.com/watch?v=gpGAW6L5x8U
http://www.youtube.com/watch?v=RfqwKa4bT74
Click to expand...
Click to collapse
Yea, the sleeve can't scratch the Teflon coated phone, it just marks it. I have heard in this forums that you can get away the marks with a little bit of alcohol and a handkerchief.
Hope this helps...
I thought I had a little bit of scratching in the same area, luckily it rubbed off
St.Jimmy! said:
http://www.youtube.com/watch?v=gpGAW6L5x8U
Click to expand...
Click to collapse
You know I'm not talking about the DISPLAY!?
Okay, new pictures.
this is how I put the Nexus One into the sleeve
this is a pic of the "scratch"
this and this too but another view
thanks for your answers
Actually, to be honest, I'm having the same thing happen with my phone. I put my phone in the the other way than you and I have those marks on the bottom. Although it doesn't really look or feel like scratches. Just looks like little black marks on it and could come off if you rubbed it with alcohol or something.

Is there a plastic piece installed factory over the camera?

I can't tell.... and if there isn't I don't want to pick at it and scratch it.
Nope
I just did the exact thing. eBay has the part it's easy to fix I did it. Just don't get the acrylic one. And ask before buying even if the picture looks like the OEM glass one make sure! Unless you want the acrylic one it's less prone to cracking but will scratch.
Sent from my LG-H830 using XDA-Developers mobile app
darkpower_4 said:
I just did the exact thing. eBay has the part it's easy to fix I did it. Just don't get the acrylic one. And ask before buying even if the picture looks like the OEM glass one make sure! Unless you want the acrylic one it's less prone to cracking but will scratch.
Click to expand...
Click to collapse
How did you replace it?
I did actually get the acrylic one, as it is less likely to break again
kchannel9 said:
Nope
Click to expand...
Click to collapse
Ok, this not normal, how did it happened.:fingers-crossed:
kms108 said:
Ok, this not normal, how did it happened.:fingers-crossed:
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Click to collapse
Simply being in my pocket. You'll see on the forums this is happening to a lot of people. The consensus is that LG phoned it in on the camera glass quality.
kchannel9 said:
Simply being in my pocket. You'll see on the forums this is happening to a lot of people. The consensus is that LG phoned it in on the camera glass quality.
Click to expand...
Click to collapse
Yeh, I noticed all the glass problems, am I lucky or what, no problem for me with any problem mention in this forum about the glass built or any other stuff, and I had my G5 from day 1 after exchange it once, but I can remember the reason why I exchanged it.:fingers-crossed:
Just looking back at my camera len, I do have a deep scratch, but lucky I have a PET lens protector on, so it's only the protector that is scratched, at least I do have 3 spare one left.
kms108 said:
Yeh, I noticed all the glass problems, am I lucky or what, no problem for me with any problem mention in this forum about the glass built or any other stuff, and I had my G5 from day 1 after exchange it once, but I can remember the reason why I exchanged it.:fingers-crossed:
Just looking back at my camera len, I do have a deep scratch, but lucky I have a PET lens protector on, so it's only the protector that is scratched, at least I do have 3 spare one left.
Click to expand...
Click to collapse
Yeah I thought the same thing before I pulled the phone out of my pocket, nothing out of the ordinary had happened, and it was mysteriously broken. It's going to be like a recall if it gets really bad...
It doesn't take much pressure to brake it but it doesn't just do it on its own. This isn't the 6p being too tight around the glass and it breaking from expansion @kchannel9 just lift off what's left of your glass and peel it off no need to open the phone up. Just make sure no glass is left in it when you put the new one on. It should come with adhesive. And don't touch the lens! Cover it up if it breaks all the way it out or tape over it if it is just cracked to protect the camera! I might get the acrylic one to put over my glass replacement one now that I see how fragile it is.
Sent from my LG-H830 using XDA-Developers mobile app
It's simple to replace. Mine cracked and I ordered 2 off eBay. I had to replace it for a warranty exchange. Just use tweezers to get under the glass in the crack and peel it out. Insert the new adhesive sticker, then lay the new glass down. Takes about 5-10 minutes.
Sent from my LG-H830 using Tapatalk
Just replaced mine, was easy. The acrylic one I got from eBay/China works fine, though there are visible lines in the acrylic, it did not seem to effect the pictures taken. If I find with more testing that it does, I will get the glass again instead, and also add a glass protector as well. But for now seems fine.
Ok nevermind, after taking some pictures in full sun it is apparent that the acrylic adds a ghostly fuzziness to the images where there once was impressively sharp clarity. Going to order the glass version and a tempered glass protector for that piece as well. Really annoying, you'd think a $700 flagship phone wouldn't have this issue.
kchannel9 said:
Ok nevermind, after taking some pictures in full sun it is apparent that the acrylic adds a ghostly fuzziness to the images where there once was impressively sharp clarity. Going to order the glass version and a tempered glass protector for that piece as well. Really annoying, you'd think a $700 flagship phone wouldn't have this issue.
Click to expand...
Click to collapse
I think it's individual case, just unlucky, my unit is perfect.:fingers-crossed:
This thread's existence would suggest otherwise: http://forum.xda-developers.com/lg-g5/help/cracked-camera-lens-cover-t3351748/page6

Scratches on the back after a few days

I just got my phone last week and did not use it a lot. It was mostly in my pocket (always alone, no keys or anything) or standing on my desk. Today, I noticed there are some scratches on the back panel on the top and bottom! Is that normal ?? I thought the ceramic panel was supposed to be super scratch resistant. I'll post pictures when I have time.
Also, looking at the scratches carefully, I also noticed that the back panel is not flush with the body, it looks like the adhesive is missing in the top corner and it moves if I push it down.. really weird I think i'm gonna return it.
Definitely return it. This is not normal. Mine is very solid and the back panel does not move when you press on the corner. You've gotten a defective unit.
CallMeMic said:
Also, looking at the scratches carefully, I also noticed that the back panel is not flush with the body, it looks like the adhesive is missing in the top corner and it moves if I push it down.. really weird I think i'm gonna return it.
Click to expand...
Click to collapse
I took some photos, sorry for the quality, it's hard to focus on a mirror finish You can see the mini scratches (almost like fibers) and the gap between the metal body and the back panel.
https://imgur.com/a/FsW3l
First run had some pretty bad quality issues from what people have said on here.
I thought you were just whining, but that does look odd. I'd return it
Sent from my PH-1 using Tapatalk
I have scratches on mine just like that. I pre-ordered as soon as it was available. Might warranty exchange it.
return it, mine has no gap or play when applying pressure.
Jostian said:
return it, mine has no gap or play when applying pressure.
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Click to collapse
Agreed. That gap alone is worrying enough to warrant a return in my opinion. Will probably only continue to get worse.

Does the 1+6 have sharp corners?

So... Noticed the other day that each corner both on the bottom and top is really sharp. If I drag my fingers over it feels really rough. But on the middle top, sides and bottom its flat and smooth.
So the plastic frame between the metal and glass are uneven on the corners I thought.
So I sendt it in to repair since I thought this couldn't be right just to get the feedback it is normal...
So my question to other owners out there.
Are your corners sharp as well?
Could this be the screen protector that the phone comes with. Its applied very effectively so that you might not notice it.
Sent from my OnePlus 6 using XDA Labs
drakenabarion said:
Could this be the screen protector that the phone comes with. Its applied very effectively so that you might not notice it.
Click to expand...
Click to collapse
Forgot to mention that. No. It's taken off ?
Every Google search I found said that
Mine has no sharps. But sharpness is in the eye of the beholder. Put a protective bumper case on it ! I found this to be a "must" because ( for me ) the stupid thing was always slipping out of my pocket.
old_fart said:
Mine has no sharps. But sharpness is in the eye of the beholder. Put a protective bumper case on it ! I found this to be a "must" because ( for me ) the stupid thing was always slipping out of my pocket.
Click to expand...
Click to collapse
I get that. I also got a case for it. But I am afraid dirt and debree gets in the easier because of it.
It could be a problem if your job exposes you and your phone to grit... I would still say 'install a protector' but then be on a regular schedule to pop it off and rinse it off. They pop off pretty easy, right ?
old_fart said:
It could be a problem if your job exposes you and your phone to grit... I would still say 'install a protector' but then be on a regular schedule to pop it off and rinse it off. They pop off pretty easy, right ?
Click to expand...
Click to collapse
Nah. Actually prepared this phone with a nilkin back case and a full Adhesive screen protector. Plan to have this a long time. But it's a shame if mye phone is... "inferior" to everyone else's device
I know what you're talking about OP, and I noticed it the first day I had my op6.
Sharp probably isn't the word you're looking for to accurately describe the issue which is why most people are saying no. But there is a very rough transition between the frame and the glass. It is normal on the two op6 I have used
zer0xp said:
I know what you're talking about OP, and I noticed it the first day I had my op6.
Sharp probably isn't the word you're looking for to accurately describe the issue which is why most people are saying no. But there is a very rough transition between the frame and the glass. It is normal on the two op6 I have used
Click to expand...
Click to collapse
Appreciated for the confirm. It's a shame though
Each corner the plastic rim is slightly raised above the glass so that it might prevent direct impact to the fornt glass in case it falls.
I also noticed it the first day that I bought it and maybe it's just me but I feel the "sharpness" in every point of the border.
It was annoying to use the phone because the way I usually hold it my finger lays on the border and it hurt a bit, luckily with a case you don't feel it anymore.
Maybe reading these post about the problem made me think too much about it, because I just checked and it seems even a bit worse so now I don't know if I should contact OP or not
I've had my phone in the carbon case since day one, took the case off to clean it the other night and felt the "sharp" edges and wondered if I had either bent the frame or if the case had compressed the glass. I'm glad I'm not the only one to notice this, as I didn't notice it in the few minutes of having my phone naked at launch.

Smudges on new phone

Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
LibertyMonger said:
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
Click to expand...
Click to collapse
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
time_lord2004 said:
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
Click to expand...
Click to collapse
How long have you owned it? If it's before 30 days I would return it. That is not normal.
I wonder if the smudges are on the inside. Maybe from when it was assembled.
LibertyMonger said:
How long have you owned it? If it's before 30 days I would return it. That is not normal.
Click to expand...
Click to collapse
Yes I am tempted to... but as mentioned in my original post, I'm at the end of the world here, I know the store does not have any more in stock... so to return it could be a right P.I.T.A. I can't be without a phone while I wait for a replacement.
I guess I'll go talk to them tomorrow.
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Well this is very embarrassing. I'd tried various things to clean the smudges, but not used any chemicals (which is why I was wondering what it is made of).
I showed it to a workmate - without saying a word she picked up some magic cloth from the photocopier, wiped my phone... marks gone.
What the....?
I'll go back to the rock I obviously deserve to live under.
time_lord2004 said:
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Click to expand...
Click to collapse
It is definitely made of gorilla glass 3...maybe that's why it feels different. Front and back are gorilla glass 3. And if it would be plastic or so, it would be different. If you can scratch it with your finger nails or so, you will know it ?
Sent from my HTC U12+ using XDA Labs
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
Looks like the glass coating problem that I had with the U11. Contacted customer support, and they offered me a replacement device. Started off with the sapphire blue, exchanged for a solar red.
Luckily have had no such problems with my translucent blue U12 yet.

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