I just got my phone last week and did not use it a lot. It was mostly in my pocket (always alone, no keys or anything) or standing on my desk. Today, I noticed there are some scratches on the back panel on the top and bottom! Is that normal ?? I thought the ceramic panel was supposed to be super scratch resistant. I'll post pictures when I have time.
Also, looking at the scratches carefully, I also noticed that the back panel is not flush with the body, it looks like the adhesive is missing in the top corner and it moves if I push it down.. really weird I think i'm gonna return it.
Definitely return it. This is not normal. Mine is very solid and the back panel does not move when you press on the corner. You've gotten a defective unit.
CallMeMic said:
Also, looking at the scratches carefully, I also noticed that the back panel is not flush with the body, it looks like the adhesive is missing in the top corner and it moves if I push it down.. really weird I think i'm gonna return it.
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I took some photos, sorry for the quality, it's hard to focus on a mirror finish You can see the mini scratches (almost like fibers) and the gap between the metal body and the back panel.
https://imgur.com/a/FsW3l
First run had some pretty bad quality issues from what people have said on here.
I thought you were just whining, but that does look odd. I'd return it
Sent from my PH-1 using Tapatalk
I have scratches on mine just like that. I pre-ordered as soon as it was available. Might warranty exchange it.
return it, mine has no gap or play when applying pressure.
Jostian said:
return it, mine has no gap or play when applying pressure.
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Agreed. That gap alone is worrying enough to warrant a return in my opinion. Will probably only continue to get worse.
Related
My Invisible Shield has an annoying brown dirt under it somewhere near the bottom left corner of the screen and there are some imperfections that look like stains. I was told that I should wait for a while for the imperfections like the stain-like thing to go away. However, I have to get that brown dirt out of the screen protector.
Is it fine to lift some parts of my Invisible Sheild so I can take the dirt out? Will the Invisible Sheild still stick?
I had this installed on my N1's screen 11 days ago and failed to see the dirt before I left the store because I didn't turn my screen on. I got it from iShield, an authorized seller here in the Philippines. There's lifetime warranty but replacement costs about $4.3 because the N1 protectors have to be shipped from the US. I'll ask them to replace this, but if I can, I want to fix it myself because it's hard for me to visit the store.
I would take it back. If you peel it off, Its like a window tint glue, It will not stick as well as the first time.
NeoAndroid said:
I would take it back. If you peel it off, Its like a window tint glue, It will not stick as well as the first time.
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That's right. That's exactly what happened. I'll take this back as soon as I can.
Btw, the screen still looks stained or something. I don't know how to explain this. It's the blur you get when the invisible shield is not perfectly in contact with the screen. I was expecting the curing time to be a week or less. It's about 3 months already
I've found that running it under the water really helps re-application. It cleans the shield, and makes it easy to apply.
If you havent taken it back to the shop yet, you should give it a try.
MintyFloss said:
I've found that running it under the water really helps re-application. It cleans the shield, and makes it easy to apply.
If you havent taken it back to the shop yet, you should give it a try.
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That helped a lot! Too bad, mine is already messed up and it seems irreversible because I didn't do this before. It looks better now, though.
Thanks!
So I just got this screen protector today and it does look amazing ill admit. The problem is it does not seem like the top part of the protector wants to attach to the phone as if there is no adhesive. This is mostly my fault ill admit. I put it on wrong and what i did was take the bottom of nail and peeled it up and tried to re apply to adjust it. Is there any way I can maybe re ad the adhesive and how can I safely get off any lint or w/e that may have gotten onto the bottom of the screen protector? I already opened a ticket to spigen but I heard that their customer service is crap so I just wanted to see if there was anything I could do in the mean time.
blackguy101 said:
So I just got this screen protector today and it does look amazing ill admit. The problem is it does not seem like the top part of the protector wants to attach to the phone as if there is no adhesive. This is mostly my fault ill admit. I put it on wrong and what i did was take the bottom of nail and peeled it up and tried to re apply to adjust it. Is there any way I can maybe re ad the adhesive and how can I safely get off any lint or w/e that may have gotten onto the bottom of the screen protector? I already opened a ticket to spigen but I heard that their customer service is crap so I just wanted to see if there was anything I could do in the mean time.
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No such luck. They uses special adhesive. No way to remove dust. You have to be extremely careful when applying this glass protector....
Sgp won't help you because it's your fault for applying it incorrectly.
Sent from my Galaxy S too!
lambstone said:
No such luck. They uses special adhesive. No way to remove dust. You have to be extremely careful when applying this glass protector....
Sgp won't help you because it's your fault for applying it incorrectly.
Sent from my Galaxy S too!
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Even if i just got the product there is nothing i can do to get a replacement? I mean isnt there like a 30 day thing if im not satisfied?
Yes there is, but you have to pay half of the price to get a new one
Sent from my SGH-M919 using Tapatalk 2
hmm ok well it cant be helped then :/ I really wanna like this product so i guess I dont mind doing that. sucks that they just take so damn long to ship -_- wish I could just pick it up at best buy or something
blackguy101 said:
hmm ok well it cant be helped then :/ I really wanna like this product so i guess I dont mind doing that. sucks that they just take so damn long to ship -_- wish I could just pick it up at best buy or something
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Yeap, http://www.spigen.com/need1more
You have to be quick, there is a 30days time frame from when you purchased.
I must be just as bad. This is the most frustrating screen protecter to apply. I've been known to mess up once but never had this much problems. It floats off center, fingers holding it and getting in the way. Front plastic made it hard to estimate the edge with the rounded corners, getting caught as well on fingers as I let go pushing it slightly to one side. Unable to pry it back up without barely scraping the adhesive ruining one corner if not multiple edges from micro fuzz etc. The squeegee is worthless on the glass, back protector is fine but just have to deal with it.
Must be me. Oh well. Good thing I get the cheap ass protector with my Neo Hybrid case.
You tried the masking tape method?
Align it the screen protector without peeling off the back cover. Once it's in place, use making tape to hold it in place, like a book. Put some a strip from the front down across onto the phone. You should be able to "open" it like the page from a book. Then apply it. Should make things easier.
a Good company will stand behind their products. After seeing my brother's Hybrid case and reading some things on their customer service, I chose to pass on Spigen.
The clear coat on his bumper part is already chipping way, the whole thing looks like a cheap Chinese knock off ( bought directly from Spigen).
Zagg for example, a product I don't recommend at all because 1) It's a horrible product 2) it's ridiculously expensive. But the only thing they have is pretty much unquestioned replacements. Which I'm sure they can do because of ridiculous markup.
BTW, it might not be your fault at all, because these are rigid glass pieces, they have to be flat in order to stick to the phone. a SLIGHT imperfection will cause it to not stick.
All that being said, I went with MIME glass protector.
I have the glas t and I love it. They are much easier to apply then typical plastic ones as they dont bend and flop around when applying. When I applied mine it lined up perfectly but I did get lint under it right in the middle of the damn screen. I tried dealing with it but couldn't take it so I lifted it half way up with my finger nail and used scotch tape to get the lint off... dropped it back down and it looked even worse. I thought i wasted 27 bucks until the morning when I looked at my screen and bubbles were gone. So it is possible to remove lint just dont touch the adhesive.
Sent from my SPH-L720 using xda premium
just pay the half price spigen charges to replace it and move on. sulk it up as paying for a learning experience.
they already mention that the best method for aligning the thing is to use scotch tape on the top and bottom aligning it then drop down.
if you dont want any dust trapped, well don't mind me for stating the obvious but... don't work in a dusty room, close windows/doors turn off fans... don't breathe too hard on it lol.
use a photo air duster like a Rocket blower, to remove any left over dust/lint from cleaning the screen. I find that camera lens solution and lens paper works perfectly for prepping the surface. use the included stickers to remove any left over dust that cannot be blown away by the rocket blower.
if you can do not reapply once completely set down, when applying make sure it's aligned, bottom edges, make sure the gaps are evenly distributed on all sides, cutout holes centered...
when applying and you notice it is not centered gently lift up but never touch the adhesive side. lift up with only scotch tape.
I've been applying screen protectors for years and have gotten it down to a science... everyone comes to me to get theirs installed haha...
Once any part of this is adhered scotch tape is useless as it's glass. you have to use a suction cup or your finger nail you just have to be careful.
I install mine in the bathroom with the shower on hot. Let the steam take care of all the dust particles. I have been doing it this way for a awhile now and i never get dust under the screen.
Sent from my SCH-I545 using Tapatalk 4 Beta
i installed mines 5 days ago and got a 2mm air bubble on the right side of the home button i couldn't squeegee it out and doesn't seem to want to go away. has anyone else experienced this? is there anything i can do to get rid of it or will it eventually go away on its own? fortunately its not on the actual screen but its still an eyesore
i re applied my twice, wif no side effect, just dun touch the adhesive side, use industrial musking tape to lift it and for dust on under the screen, use scotch tape to remove it. key point is to never touch e adhesive side wif ur finger. nothing wrong wif this product, love it! its like the original screen, just tat if u really scratch it, u can remove it and there is the perfect screen below it.
btw for those tat claim it could b an production defects tat the glass is not perfectly straight, being in the glass industry for over 30 yrs, its actually easier and cheaper to create prefectly straight glass then any wif the slightest curve.
Sent from my GT-I9500 using xda premium
blackguy101 said:
So I just got this screen protector today and it does look amazing ill admit. The problem is it does not seem like the top part of the protector wants to attach to the phone as if there is no adhesive. This is mostly my fault ill admit. I put it on wrong and what i did was take the bottom of nail and peeled it up and tried to re apply to adjust it. Is there any way I can maybe re ad the adhesive and how can I safely get off any lint or w/e that may have gotten onto the bottom of the screen protector? I already opened a ticket to spigen but I heard that their customer service is crap so I just wanted to see if there was anything I could do in the mean time.
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Same thing happened to me so I had to return it. The install came out perfect but the top left did not want to seal/adhere properly. I was so disappointed so I just went with the tried and true zagg. I purchased the protector from eBay so the return policy is different from their website.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
just tried lifting up that part of the screen for a few seconds and putting it back down. this air bubble is like a giant zit that wont go away
blackguy101 said:
I already opened a ticket to spigen but I heard that their customer service is crap so I just wanted to see if there was anything I could do in the mean time.
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This is why I chose MIME. Email response is lightning quick and they include a hand written note in the package. Would definitely send you a new one without a question
Sent from my SGH-M919 using Tapatalk 2
The issue with it not laying after picking it up with your fingernail is not necessarily because the adhesive has gone bad. You need to level out the edge you stuck your nail under. Happened to me, fixed it with the squeege between the phone glass and the protector, prying up to level out the edge.
drbveb88 said:
I install mine in the bathroom with the shower on hot. Let the steam take care of all the dust particles. I have been doing it this way for a awhile now and i never get dust under the screen.
Sent from my SCH-I545 using Tapatalk 4 Beta
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So installed my tr, first try no bubbles.Seriously looks and feels like the samsung glass. AMAZING!!!
The steam trick works. Its not like its a sauna and your phone is a steamy. The steam is like a static electricity to dust.
Sent from my SCH-I535 using xda premium
Hi everyone,
The Essential company claims that the phone is very drop and scratch resistant thanks to the premium materials used in the phone, but sadly there are no official Essential drop tests available anywhere which is mainly due to all the problems Essential seems to be having with supplies and rolling out their first manufactured devices. There are also some reports surfacing from the very early adopters of the phone of some scuffs and scratches which never go beyond a mere mention.
I thought I would start this thread where people who have the phone can report about how the phone handles inadvertent drops and scratches and scuffs to the screen and the ceramic back. When posting, please also include a little bit of explanation as to how it happened and if possible a picture of the supposed damages to the phone.
Cheers.
dropped mine twice. 2 nicks in screen, but ceramic and titanium are fine.
This also came out today: https://www.youtube.com/watch?v=H9QxIvm7T90
ack154 said:
This also came out today: https://www.youtube.com/watch?v=H9QxIvm7T90
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I watched the video. Mous of 7 or better on the ceramic. The finish in the titanium can be damaged but noting like aluminum.
Forget about bending the phone. The phone is pretty tough. A case will protect th cosmetics.
https://www.cnet.com/videos/we-destroyed-the-essential-phone/
Seems like this will be a very durable device.
Ya for what its worth it is way way way better than any aluminum phone would do. This they got right but its the software and camera that hold it back
jerflash said:
Ya for what its worth it is way way way better than any aluminum phone would do. This they got right but its the software and camera that hold it back
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My only complaint is the camera software.
Other than that, I don't have any issues.
I would like a case, but only for cosmetics.
Know what really does it for me? Stock Android is a bit too stock also. I have gotten really used to how the pixel works and really like it with all it's slight tweaks to stock.
The cameras sensors are still too small to be on the level of the the other flagships too. Not only software. The Google camera does pretty well though
Sent from my Pixel using Tapatalk
jerflash said:
Know what really does it for me? Stock Android is a bit too stock also. I have gotten really used to how the pixel works and really like it with all it's slight tweaks to stock.
The cameras sensors are still too small to be on the level of the the other flagships too. Not only software. The Google camera does pretty well though
Sent from my Pixel using Tapatalk
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I use Nova, so Android is never really stock for me.
I use Nova Launcher because I can restore my device layout on any device.
As far as the camera, I'm not that concerned about the quality.
For me it's a case of not having a better camera and just getting the picture is important.
If I really wanted a good photo, I'd use one of my"real" cameras.
tech_head said:
I use Nova, so Android is never really stock for me.
I use Nova Launcher because I can restore my device layout on any device.
As far as the camera, I'm not that concerned about the quality.
For me it's a case of not having a better camera and just getting the picture is important.
If I really wanted a good photo, I'd use one of my"real" cameras.
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Happy you like it man! It's not for everyone for sure. I thought it was my dream phone but for me... It's just not their yet. The next one maybe and still super happy with what they were able to make!
Sent from my Pixel using Tapatalk
I've dropped this phone in 1 week more than I've dropped my Pixel XL in the past 3 months, just because of how slippery the little bugger is. No damage as a result of dropping it, though.
I do have some very light scratches on the ceramic back, from sliding across my desk or countertop at home, which I was *not* expecting. Both the top, by the mod indentation holes, and at the bottom left, too. I know they aren't from dropping it, as every time it's fallen, it's landed on its side or a corner, never flat on its back.
PhaseBurn said:
I've dropped this phone in 1 week more than I've dropped my Pixel XL in the past 3 months, just because of how slippery the little bugger is. No damage as a result of dropping it, though.
I do have some very light scratches on the ceramic back, from sliding across my desk or countertop at home, which I was *not* expecting. Both the top, by the mod indentation holes, and at the bottom left, too. I know they aren't from dropping it, as every time it's fallen, it's landed on its side or a corner, never flat on its back.
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Stop being so rich with your diamond crusted desks and counter tops ?
Sent from my Pixel using Tapatalk
jerflash said:
Stop being so rich with your diamond crusted desks and counter tops ?
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So I actually was checking out these:
https://egrips.com
Was tired of all my phones falling out if my pockets or slipping thru my hands...
jerflash said:
Happy you like it man! It's not for everyone for sure. I thought it was my dream phone but for me... It's just not their yet. The next one maybe and still super happy with what they were able to make!
Sent from my Pixel using Tapatalk
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It is definitely not the phone for everyone. Build quality is for everyone.
There are some software shortcomings. I think they can sort those out.
I sold my 6P. SO I have the Essential for the long haul.
I have my replacement phone arriving today. I have gone through 2 glass screen protectors that due to the fit of them (not sticking to the edges) I have a nick in the glass at the top left and the screen is completely shattered on the bottom left, I can see gold metal under it and it has a crack running diagonally from left to right from the bottom left. I know I never dropped this phone from more than 2 feet high. I also have the scratches on the ceramic back near the mods ports. I've only used my 360 a couple of times. I'm definitely getting a case and moving to a plastic wet install screen protector.
I haven't dropped this phone yet, but I have several hairline scratches on the back ceramic. I guess I'm around a lot of minerals or dust particles that are > 8 hardness, which I find interesting.
Also on the glass I notice a patch of hairline scratches. I'm usually real careful about my phones (of course, everyone says this) but I think that's more of Corning's fault this time around. They're really small but knowing they're there bothers me. I wish I could buff them out. I'll be getting a screen protector I guess.
808phoneaddict said:
So I actually was checking out these:
https://egrips.com
Was tired of all my phones falling out if my pockets or slipping thru my hands...
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Oh wow, those are cool
My back panel got scratched (micro scratches) that's so weird. Got ceramic Xiaomi mi2 and it was perfectly strong....not like this one.
I dropped mine screen facing the floor from about 4 feet. Screen survived, minor scratches. Not a single crack. I didn't expect the screen to survive.
-Nav
I have a step from main floor to foyer. Placed my phone near the edge and my dog pushed it down to tiles. Face down smashed!
2 line of scratches at the bottom bezel.
small dings on top left and bottom left corner display.
Sigh... thought it would survive...
Just took delivery of my OP7 Pro and immediately out of the box my eyes were drawn to what looks like a cosmetic issue at the top just to the left of the speaker grill. Hard to describe, not sure it is a scratch but looks more like dirt or dust stuck between screen or frame or maybe just shoddy glueing.
Picture attached, wondering if anybody else has seen this? Pondering whether to return it or not.
From the third picture i'd say it's from casting the aluminium frame, but i'm not entirely sure. But mine looks normal there, and it's covered by the bumper case anyway. But if it bothers you, then try and change it.
Faith1105 said:
From the third picture i'd say it's from casting the aluminium frame, but i'm not entirely sure. But mine looks normal there, and it's covered by the bumper case anyway. But if it bothers you, then try and change it.
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It does not look too bad under normal circumstances but does not feel right. I think I may return it.
Mine had something like that but on the bottom bezel. I think it was just excess adhesive or something. I was able to push it out with my finger nail and now it looks as it should.
Mine had same thing on it, I just ripped it off and now it looks normal.. their QC is not top notch... Neversettle I guess, lol
No I don't have that, but I have dust under the screen protector in 2 spots.
Replacement arriving this morning so let's see if this one has it too!
Replacement still not perfect but better than the first. Going to keep it I think.
Sent from my iPad using Tapatalk
Took my 3 weeks old flip to get fixed because of the popping sound it made. When opened, just below the grease, on the right edge of the phone. When I slide my finger or press on the spot, it gives a pop sound (and feeling to the finger). You can feel the screen moving up and down and after you lift your finger, it pops off from the residue/glue under the display. It is like there is a tape that does not stick.
There is a reddit post about this so this is just an extra data about the defect, just in case if Samsung won't repair or something.
So, it would be nice to hear if someone else has this problem too. Thanks.
Mine just did it last night, it's on the right side too, where I've seen the others. I'm gonna do my best to ignore it lmao
My first unit had this problem too, it wouldn't lay completely flat when open either. I think the popping/screen detachment might be related to the hinges not opening fully cause whenever I'd force it open flat, the screen wouldn't pop anymore. In the end I returned it and my new one is perfect, no popping and it lays flat. If this is happening to yours, either return it or get it fixed.
kabuk1 said:
My first unit had this problem too, it wouldn't lay completely flat when open either. I think the popping/screen detachment might be related to the hinges not opening fully cause whenever I'd force it open flat, the screen wouldn't pop anymore. In the end I returned it and my new one is perfect, no popping and it lays flat. If this is happening to yours, either return it or get it fixed.
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Never realized it was supposed to lay completely flat. No popping, so I guess it doesn't matter.
I'm pretty sure the root of this issue is hinge unevenness(if that's a word) side-to-side, I put a spigen hinge film on the other day and it's very noticable in the indent across the middle of the film from the phone pinching against it. The side with the pop is closing further and pressing a groove into the film while the other side is a barely visible line. I'll try to post a pic later I traded in all of my old phones for this one lmao
kowalskitg said:
I'm pretty sure the root of this issue is hinge unevenness(if that's a word) side-to-side, I put a spigen hinge film on the other day and it's very noticable in the indent across the middle of the film from the phone pinching against it. The side with the pop is closing further and pressing a groove into the film while the other side is a barely visible line. I'll try to post a pic later I traded in all of my old phones for this one lmao
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Also mine went away today, screen 100% back to normal. I got my phone thoroughly wet in the shower today trying to get dust out of the edges, might be related might not. At any rate, good to know that it's not a big deal, if you have this issue it just might fix itself after a week
I have the same on mine. It only affects the lower left quadrant. Pretty annoying.