Text Messages not coming in - OnePlus 7 Pro Questions & Answers

Hope someone can help me with this. So I got my phone yesterday and I set it all up and everything and I realised that I had bars but not data, no texting, or calling. So I did some research and remembered that I probably needed to change the APN, the default APN was set to Verizon and I have Xfinity Mobile so that made sense but it didn't work so I set it to Xfinity Mobiles APN and data works now I can call, receive calls, and even text others and they'll receive my texts. But for some reason I am unable to get any texts from anyone, no MMS or SMS. I'm really not sure what I'm missing, I don't want to have to go through my carrier and deal with their crap so any help is appreciated.

TacoTuco said:
Hope someone can help me with this. So I got my phone yesterday and I set it all up and everything and I realised that I had bars but not data, no texting, or calling. So I did some research and remembered that I probably needed to change the APN, the default APN was set to Verizon and I have Xfinity Mobile so that made sense but it didn't work so I set it to Xfinity Mobiles APN and data works now I can call, receive calls, and even text others and they'll receive my texts. But for some reason I am unable to get any texts from anyone, no MMS or SMS. I'm really not sure what I'm missing, I don't want to have to go through my carrier and deal with their crap so any help is appreciated.
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I believe you're going to have to as am I. Need to contact carrier and tell them you need to be a CDMA-less device.

TacoTuco said:
Hope someone can help me with this. So I got my phone yesterday and I set it all up and everything and I realised that I had bars but not data, no texting, or calling. So I did some research and remembered that I probably needed to change the APN, the default APN was set to Verizon and I have Xfinity Mobile so that made sense but it didn't work so I set it to Xfinity Mobiles APN and data works now I can call, receive calls, and even text others and they'll receive my texts. But for some reason I am unable to get any texts from anyone, no MMS or SMS. I'm really not sure what I'm missing, I don't want to have to go through my carrier and deal with their crap so any help is appreciated.
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Click to collapse
Same Problem.
Fixed with upgrade OS and do a factory reset.
After that all works fine.

Alpha63 said:
Same Problem.
Fixed with upgrade OS and do a factory reset.
After that all works fine.
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Click to collapse
See this article and especially the comments section. https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
zandander is right, but more specifically; It looks like either time will resolve as they add the device through natural attrition, (24-48 Hrs) or contact them (877-894-4946) and request feature # 83856 "CDMA_LESS"

zandander said:
I believe you're going to have to as am I. Need to contact carrier and tell them you need to be a CDMA-less device.
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Click to collapse
I got this phone unlocked from OnePlus how would I ask Xfinity Mobile for a CDMA-less 7 Pro?

oryanh said:
See this article and especially the comments section. https://www.droid-life.com/2018/11/06/oneplus-6t-verizon-sms-issues/
zandander is right, but more specifically; It looks like either time will resolve as they add the device through natural attrition, (24-48 Hrs) or contact them (877-894-4946) and request feature # 83856 "CDMA_LESS"
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This.
I called my carrier this morning (Verizon) and got it handled.

TacoTuco said:
I got this phone unlocked from OnePlus how would I ask Xfinity Mobile for a CDMA-less 7 Pro?
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My understanding from talking to Xfinity mobile service people is that they have no power to change the device to CDMA-less (one of the reasons they only support iPhones for byod). This was about a year ago, but they still haven't added any Android byod support so I don't things have changed.
Verizon is phasing out CDMA all together so it might not be a problem for much longer: https://www.verizonwireless.com/support/knowledge-base-218813/

Do they make you change your plan if you are on a legacy unlimited data plan to go CDMA-less?

Related

MMS over WI-FI?

Would like to start off by saying thanks to all the developers that take their time to make us all happy. Now on to my question.....Is there or will there ever be a option on this stellar device that will allow MMS over WI-FI or even the opportunity to have simple WIFI calling? I did a search for this, but couldn't come up with a definitive answer. Any input would be better than none.
Thanks in advance
You can call over wifi with "wifi-talkie"
Sent from my GT-I5510 using xda app-developers app
dormankenneth said:
Would like to start off by saying thanks to all the developers that take their time to make us all happy. Now on to my question.....Is there or will there ever be a option on this stellar device that will allow MMS over WI-FI or even the opportunity to have simple WIFI calling? I did a search for this, but couldn't come up with a definitive answer. Any input would be better than none.
Thanks in advance
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Click to collapse
[Disregard all of this, thought we were talking about SMS]
I searched all over recently for the exact same thing, except I wanted on where I could keep my current number. I didn't have any luck. There are options like mighty text and desksms that let you send texts through your browser but its still using your carriers service. You could use text+ or other similar options to text over wifi for free but you won't have the same number.
Basically, unless you have imessage (obviously not) or you setup a google voice account and change your main number over to that, or if you're lucky enough to be on verizon which has google talk capabilities, you're lost. And just do a search for voice calls over wifi, there are tons of ways.
Nick_123 said:
You can call over wifi with "wifi-talkie"
Sent from my GT-I5510 using xda app-developers app
Click to expand...
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That is great and all but my main concern is that NONE of my MMS go out nor come in, so I am fishing here for a solution as there was on the SGS2 where you could flash a fix that would use the WIFI connection in order to send out the MMS instead of the NON existent Edge data connection. I am hoping this is making sense. I will look for the post for the SGS2 and update with what I am talking about.
Sorry for any confusion
aHulab said:
I searched all over recently for the exact same thing, except I wanted on where I could keep my current number. I didn't have any luck. There are options like mighty text and desksms that let you send texts through your browser but its still using your carriers service. You could use text+ or other similar options to text over wifi for free but you won't have the same number.
Basically, unless you have imessage (obviously not) or you setup a google voice account and change your main number over to that, or if you're lucky enough to be on verizon which has google talk capabilities, you're lost. And just do a search for voice calls over wifi, there are tons of ways.
Click to expand...
Click to collapse
I am able to send text messages because they use the simple GSM technology, but when it comes down to sending those pesky MMS (photo) messages, they WILL NOT go through. I have reset the APN a ton of different ways but nothing seems to work. That is why I am asking for some sort of development on MMS over wifi.
aHulab said:
I searched all over recently for the exact same thing, except I wanted on where I could keep my current number. I didn't have any luck. There are options like mighty text and desksms that let you send texts through your browser but its still using your carriers service. You could use text+ or other similar options to text over wifi for free but you won't have the same number.
Basically, unless you have imessage (obviously not) or you setup a google voice account and change your main number over to that, or if you're lucky enough to be on verizon which has google talk capabilities, you're lost. And just do a search for voice calls over wifi, there are tons of ways.
Click to expand...
Click to collapse
UPDATE: http://forum.xda-developers.com/showthread.php?t=1690814

T Mobile US and Digits

I've seen from other threads that there is (and probably won't ever be) VOLTE or WiFi Calling support on T Mobile with this device. Is anyone using T Mobile's "Digits" on this phone, and is it a functional replacement for WiFi-Calling? I am occasionally in areas with no T-Mobile service at all, so being able to call and text over WiFi is a must.
Yes, in my experience, it is. I bought the phone last week and was disappointed to not have IMS features like WFC, but I have found DIGITS to be very helpful. I used it to text on my flight to San Fran on Sunday, and have used it some this week at the office where I've been that doesn't have great T-Mobs signal due to interference. You just have to make sure that you set it to send everything over data.
The only gotcha with texting in it is that texts you send through DIGITS will not sync into your messaging app (Signal for me) when you reconnect to the cellular network but messages you receive will so it will look like a one-way conversation.
Another cool thing is that if you have the app on your PC, Mac or tablet you can transfer calls between the devices.
I finally picked up an XZP so I thought I'd follow up on this. The Digits app can indeed be used for texting and calling over WiFi, and can be activated for the device's native phone number and external numbers. It's not as convenient as built-in WiFi Calling, but it's usable. T Mobile seems serious about updating and improving the Digits app, so it should only get better...
Heinous said:
I finally picked up an XZP so I thought I'd follow up on this. The Digits app can indeed be used for texting and calling over WiFi, and can be activated for the device's native phone number and external numbers. It's not as convenient as built-in WiFi Calling, but it's usable. T Mobile seems serious about updating and improving the Digits app, so it should only get better...
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Does the DIGITS app enable VoLTE on the U.S. XZP while on T-Mobile??? Or int'l XZP??
So T-Mobile makes the DIGITS app? Please elaborate.
RockStar2005 said:
Does the DIGITS app enable VoLTE on the U.S. XZP while on T-Mobile??? Or int'l XZP??
So T-Mobile makes the DIGITS app? Please elaborate.
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Click to collapse
Digits is an app by T-Mobile that allows you to use multiple "virtual" lines on one device, or multiple devices with the same number. It can use the device's data (WiFi or LTE) to make calls and send messages. Not exactly the same as native VOLTE and no it doesn't enable VOLTE, but it is technically voice over LTE via a dedicated app. You have to be a Digits subscriber, also.
Heinous said:
Digits is an app by T-Mobile that allows you to use multiple "virtual" lines on one device, or multiple devices with the same number. It can use the device's data (WiFi or LTE) to make calls and send messages. Not exactly the same as native VOLTE and no it doesn't enable VOLTE, but it is technically voice over LTE via a dedicated app. You have to be a Digits subscriber, also.
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Oh ok. Cool.
Well the issue is, with T-Mo, you CANNOT have access to the newer Band 12/700 MHz spectrum w/o a VoLTE-certified with T-Mo phone b/c their network will block access to it, which means weaker reception. When my area (Chicago) didn't have it, I didn't care, but since last summer, we finally got it, so I don't wanna go back to being without it again. It's just such a hassle when it doesn't need to be. Sony is on crack if they think they can sell and make a profit on their smartphones w/o carrier involvement. Even the sales chart I saw showed that when they stopped selling through carriers in 2015 their sales PLUMMETED in the U.S. They need to wise up already. They're making a lot of great changes this year from what I'm seeing, but they still have a ways to go. We'll see how things go at MWC next Monday, but of course they prob won't announce if phones will have T-Mo VoLTE or not. Prob have to research it. Idiots. lol
Thanks again!!

Not receiving SMS from Oneplus 6

I switched from T-Moblie to Verizon and I thought this will phone not supported but when I switch the sim everything starts working perfect and I got LTE as well but I have the problem with the message, I can send SMS but can't receive any message. I did a factory restore and I tried different message app but the issue still exists.
Did you try the Sim in another phone? Something might just happened with the new sim.
whizeguy said:
Did you try the Sim in another phone? Something might just happened with the new sim.
Click to expand...
Click to collapse
yes, work fine
Please call *133# with your actuall simcard.
dabistduja said:
Please call *133# with your actuall simcard.
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Click to collapse
I got connection problem or invalid MMI code error
I am also having the exact same problem except it's with a one plus 6t (TMobile unlocked) on Verizon. Any help would be greatly appreciated
If you want to receive text messages on verizon with the phone you must call their support and give them the ImeI number for the sim card slot using the phone so they can setup a CDMA-LESS profile on your sim. By default all texts go through CDMA which the phone has no support for.
Both the 6 t and OP6 will work on verizon but you have not choice but to call verizion to get TXTs fixed.
If you want the full details read here
https://www.reddit.com/r/oneplus/comments/9upk4v/6t_verizon_sms_experience/
The CDMA-less feature is an available feature, meaning, unless the tech support person sees it as available for the system, he cannot add it. This is why some people get this feature added quickly by tech support and some people cannot. If tech support cannot add the CDMA-less feature, you need to tell them to look up on the network and billing system what the phone is showing up as. In 99% of cases once the IMEI is received, the network updates properly and the phone is registered as a OnePlus 6T but in the billing system it shows up unspecified/unrecognized. In this situation the tech cannot add the CDMA-less feature because he/she cannot see it as available. To verify this, if you login to your Verizon account your phone will not show as a ONEPLUS 6T. This means that there is a discrepancy and when the clueless tech is trying add this CDMA-less feature he/she doesn't see it.
The solution is to ask the Tech person to SYNC the network and billing so that the billing side can also see the phone as a OnePlus 6T. When this is done, and his side is refreshed, the CDMA-LESS feature becomes available. Once it is available, he/she can activate it.
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Click to collapse

No Incoming SMS or MMS on Verizon

Hey OnePlus fam,
I just thought I would put this out as PSA for anyone on Verizon and having issues with SMS or MMS, as there is little information out there on this for our specific phones.
If you are unable to send or receive any text messages it is most like that the "CDMA-Less" feature needs to be activated.
You can call Verizon and ask them to enable "CDMA-Less" to your account.
Hope this helps
I had to get a new sim card that fixed my problem
Here are also a few links too; the first two are for a 6T but to concept still applies.
https://forums.oneplus.com/threads/no-incoming-sms-or-mms-on-verizon.935610/
https://forums.oneplus.com/threads/verizon-text-messages.937506/
VZW information
https://opendevelopment.verizonwireless.com/faqs?s=LTE
Had the same issue.
Called Verizon and asked them to enable this device as CDMA-less.
Been working perfect since.
Same here. I inserted my Verizon sim in the international version. Data at 50Mbps, Voice, Visual Voicemail and outgoing text messages worked. If it doesn't work for you, make sure you are using slot 1. It may matter. If you have a very old sim, you might need a new one.
I called Verizon and carefully explained that incoming sms was not functional as this was a next generation phone for a world where Verizon turns off their CDMA at the end of 2019 and SMS is routed over LTE. I instructed him to make sure "CDMA-less" was available both in the billing account and the network account. After a bit of digging he found the provisioning settings. Seconds after the phone was provisioned, sms started flooding in the stock message app. Also make sure IMS Basic Visual Voicemail is on your account if VM is giving you trouble. I use VZW Message+ (Verizon Messages) for sms as I can text from a PC also and it will restore previous sms.
By definition the phone uses VOLTE so there is no setting for HD Voice in the phone. That feature is required on your Verizon account but you would have to be switching from an ancient phone not to already have that. I cannot locate any option for Wifi calling and it does not work in airplane mode. I have a google voice number which allows Wifi calling. Interestingly it errors when the phone is in airplane mode but works when cell service is on. It reports "Wifi Call" and appears to use the stock dialer when initiated from the Voice app. Somehow Voice is even more tightly integrated with the stock dialer now than just trapping and routing international calls. This is a bug of sorts as my Moto phone on 8.0 could call in airplane mode with wifi on.
Google Duo appears to be integrated in the dialer but I haven't tried with my wife's Pixel to see if I can switch to Duo while on a regular voice call.
Bootloader unlock was simple: Tap Build # 6x, Developer Options - OEM unlocking, adb reboot recovery, fastboot oem unlock [This erases the phone]
The 7 Pro is an amazing device! Truly the most amazing. I'm really excited. The phone is super super slippery and a drop magnet. It does come with a TPU case.
I'm going to sell my kid's mint 5T and upgrade him too!
BT sucks worse than the Moto phone but I think that is an Android thing as my wife's pixel as issues to with her car. Contacts not syncing and calls not going through while connected to BT. Just have to do work arounds when I have some time.
Hoping video is fixed for the wide camera. They are amazing; but then, I'm coming from a Moto phone which has the worst cameras. Sony knows what they are doing.
Sorry to wake an old thread but did not want to start a new one.
I have verizon and have cdma-less provisioning done already. Have HD voice on the account as well. SMS works fine but I can only send MMS not receive them.
Ive tried moving sim card to other slot, tried reboot, tried factory reset, tried different apps...nothing.
The only time MMS fully works is when I am in safe mode. Anyone have any ideas on what it could be?
Thank you
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
larsdennert said:
Try looking in permissions at what app has permissions.
Try the Verizon message plus app
https://play.google.com/store/apps/details?id=com.verizon.messaging.vzmsgs
Click to expand...
Click to collapse
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
morphius88 said:
Permissions were all good, sms/mms permission is in one.
I tried verizon app, MMS works, dont really like the app though, and the customization didnt help me like it enough to keep it.
Super weird that verizon messages work but not the stock app or the Mood SMS app.
Click to expand...
Click to collapse
I had to call Verizon 2 or 3 times for them to get it right
I downloaded a couple other SMS apps and they all work fine. So leads me to believe its just something weird with the stock app and with Mood SMS. I will switch to QKSMS for now and requested assistance from Mood SMS so they could take a look. Thanks all.
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
I think his issue is slightly different as he can recieve sms but not mms and it varies on the app he's using.
larsdennert said:
I'm going to guess MMS didn't work with that app while you were on wifi? Some apps don't know how to route MMS data properly when there both data and wifi available.
Click to expand...
Click to collapse
No that I already checked. I still have not figured out why I cannot receive MMS on the stock app or on mood SMS. Mood had not replied to my email. I switched to qksms and have no issues anymore.
So ya if anyone else runs into something like I did, try different SMS apps
Yup, I learned this very quickly when I got the OnePlus 6t. Just getting them to understand that the phone was certified on VZW. Then 4 techs before one knew what to do. I think they now can address quickly even over chat.
shooterlgk said:
It's an option that has to be enabled on the account for Verizon customers, it's the cdma-less option. It took me a couple representatives til one of knew what I was talking about lol
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Click to collapse
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
cheeto said:
If I get Verizon prepaid will they be able to do this? I had Verizon prepaid once in the past and customer service was much worse than regular Verizon wireless. I am pretty sure that mvnos can't do it but I'm hoping Verizon prepaid can.
Click to expand...
Click to collapse
I'm not sure
Yeah, there's a lot more to this than enabling CDMA-less. Before about a month ago data/sms/MMS wasn't working on Android 10 based custom roms and MMS still doesn't work unless you use Messages+.
I get both fine I just have issues with them being received after the phone goes idle for a while. My issues are small stupid crap mile messenger not closing with home button all the time and and Gboard sometimes won't type into the field I'm in

SMS Delayed and Calls go Right to Voice Mail

Using the device on T-Mobile. Sometimes I'll just get a voice mail notification - without the phone ever ringing. Tested from a desk phone, and sure enough it goes right to voice mail without ever ringing. If I make a call outbound from the Zenfone 6, it will always work. Then I'm able to receive calls for an unknown amount of time. I can reboot and get calls after the reboot, but they will eventually randomly stop.
SMS also come though delayed by hours. For instance someone sends a SMS my way at 2pm, I'll get it at about 4pm. If I send a SMS out bound, I then instantly get all the inbound ones.
Anyone know if I need to whitelist something in battery optimization? So far the Zenfone isn't really good at being a phone. - great at everything else though.
Check your apn settings I think I had to update the default to whatever BYOD APN settings are for T-mobile see if it helps you
Also had this issue on T-Mobile. If APN settings don't fix it, I'd go to Auto-start Manager in Settings > Battery > PowerMaster and allow your messaging apps to run.
For me, I'd get SMS messages only when my screen was on, and some weren't received from contacts, like it shuts the apps off after not using them.
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
progman32 said:
Same here. I'm about to switch providers because of this. What rom are y'all using? I'm on LineageOS 16. @wreid23 can you post your APN settings?
Tried unoptimizing all the messaging related apps, no effect.
Click to expand...
Click to collapse
Im on vanilla with rooted boot img
APN SETTINGS:
https://support.t-mobile.com/docs/DOC-2090
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
TopHATTwaffle said:
So I found that if I turn off WiFi calls come right through. I don't know what the fix is, but I guess that's my work around.
Click to expand...
Click to collapse
I've found the same to be true for me. Wi-Fi connection prevents calls from coming in. I can dial out just fine.
This is extremely strange since this phone is not even Wi-Fi calling certified and it's not even a feature. This has been my biggest issue with the phone so far because you never know if you miss a really important call.
enkryptik said:
This has been my biggest issue with the phone so far because you never know if you miss a really important call.
Click to expand...
Click to collapse
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Redhawk2000 said:
If you're having the same issues feel free to comment here:
https://zentalk.asus.com/en/discussion/15698/calls-not-received-texts-delayed
Click to expand...
Click to collapse
Asus denies the phone could be the problem (despite the phone obviously being the only variable). I replied to that thread anyway, with my experience of similar lost calls on a Moto x4 with Wi-Fi calling enabled. Maybe it'll give some engineer at Asus a push in the right direction...
if any of you are rooted there is an alternative for now to enable volte and vowifi: https://forum.xda-developers.com/rog-phone-2/how-to/guide-enabling-volte-vowifi-v2-t4028073
TopHATTwaffle said:
I purchased a OnePlus 7T for this reason. Can't use this device anymore after getting flack at work for missing and oncall issue due to the phone not ringing because I left wifi on.
Click to expand...
Click to collapse
I'm having the issue with T-Mobile 7T Pro, when I got the permanent unlock approval and switched to Mint Mobile sim is when calls went to voice mail, have you found a solution yet? Phone works fine if I use T-Mobile sim, but Mint Mobile sim in the 7T Pro is when the calls go to voice mail and text don't go out, if I put the Mint mobile sim into a Pixel XL all is fine. When I had to quit Mint Mobile becasue of this and go back to T-Mobile on prepaid again, all worked well.
The zenfone 6 is getting volte with the android 11 update so hopefully that fixes this issue
Sent from my ASUS_I01WDX using Tapatalk

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