Missing contact info on incoming calls - AT&T Samsung Galaxy Note 8 Questions & Answers

Got a weird one here for you guys. My ATT Note 8 will not display the contact information when someone calls. If I do not answer the phone it will display a notification that I missed a call from that person (displaying the name). I have checked everything I can think of.
I've tried rebooting and toggling "only display contacts w/ names" (was recommended from a Google search). When it is paired to my company truck it displays the names on the radio as normal but only the number is displayed on the phone. I cleared the cache and data from my Google account. Removed the Google account and redone it. Toggled everything possible in the dialer settings.
When ringing it displays only the number with a button below it that says "add to contacts" but when you go to call history it displays the correct contact information.
The only thing I have not done, yet, is a factory reset.
Anyone had this issue or know how to fix it?

Anyone?

I've had the same issue.... Hope we can find a fix....

Have y'all tried the settings in the phone app (green phone icon)? There's a setting under "other settings" that says show contact info. Mine was on by default so I i don't know why it would be turned off.

Hope this help
Had a same issue. i am from India and i deleted the vodafone applications and boom it was solved.
could be similar issue. go to any phone number in your contacts and see which apps have use the permission and try deleting those apps.

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Phone numbers instead of names in stock HTC messages

I seem to have a weird problem with the Messages app from HTC. Searched all over the internet and XDA and nobody else seems to have reported the issue.
The issue is, if I go into the Messages app, the list shows all contacts names fine. But for some contacts, if I click into them, it shows the message history, but on top where it's supposed to show the name, instead shows their phone number, minus any separators, and a ">" symbol at the end.
Say, for example, a contact in the Messages app is John Doe. I see John Doe in the messages list, then when I click into it, instead of name it goes to, say, 15555555555>, and sometimes the whole thing is just black.
On the bottom where I write reply, the number shows up fine exactly as it's formatted in the actual contact info.
But if I try to reply there, when I click "Send", the keyboard disappears, but the message never gets sent, and this happens no matter how many times I try to reply or type the message again. As long as it's a reply, it doesn't work. But starting a new message to the same contact works just fine, but it's annoying to have to type the whole message, then copy and paste, and start a new message to the contact just to reply.
And it wouldn't be inconsistent formats either. Some numbers I have in both Google and Phone, I can delete all phone numbers except the Google one in the problem contact and issue persists. Some contacts have the number laid out the same way in (xxx) xxx-xxxx as the problem contact, and still works. I can change the problem contacts' phone number format to xxxxxxxxxx or 1xxxxxxxxxx and neither fixes anything.
I've tried pulling the battery, turning off fast boot and pulling battery, restarting, all the same result.
And this ONLY happens with the stock Messages app, all the other SMS apps I downloaded off the Market works just fine.
Any help would be appreciated, it's starting to drive me nuts.
Thanks!
I have noticed something odd about the stock messaging as well. In the text box where you type, some contacts display a phone number in the top of the box, while some do not. I don't know what causes it. I thought it was the way that HTC Sense sync'd to FB, but that didn't change anything.
offdutyninja808 said:
I have noticed something odd about the stock messaging as well. In the text box where you type, some contacts display a phone number in the top of the box, while some do not. I don't know what causes it. I thought it was the way that HTC Sense sync'd to FB, but that didn't change anything.
Click to expand...
Click to collapse
I think it may have something to do with the Select Contact Name option when you edit a contact. Say I have a two phone numbers and an email address for Bob. Once I set "Bob" as the contact name for his entry, that it what appears when I start composing messages to him.
I hope this helps.
Sent from my HTC Sensation 4G using XDA App
I can confirm the issue, so at least you're not the only one. But in my case it went away on its own sometime between temp rooting and unsuccessful over clocking
I posted this a week or so, I don't know if it helped the last person. but I had this EXACT problem and it was unbelievably frustrating when I first got this and after a few days of searching and banging my head against the wall, I found something that worked. This problem arised when I had double contacts from my messaging and I tried to rectify it. Eventually I got it all to work fine.
This is how you solve it (or how I solved mine).
1: Sync everything to Google. Edit the contact list in google (use the automatic duplicate deletion), delete useless contacts etc.
2. Remove contacts from EVERYWHERE. Sim card, phone, uncheck google sync. Your phone should then be completely empty for contacts.
3. Re-sync with google contacts. if you want you can copy it back to the SIM and you shouldn't get doubles. I think I just left it with google only but the end result is I don't have 9 different "danny's" show up when I go to compose new message because I know three of them.
This issue is bugging me too...
After experimenting today I have figured out why it is happening; any contact I have with an email address within the contact details I get the name followed by the mobile number within the HTC stock message app... Any contacts without an email address are fine.
I have experimented by removing an email address from the contact and straight away the said contact will display correctly in the HTC message app.
Unfortunately I have not yet figured out how to have contacts with phone numbers and email addresses display correctly. Real shame as loving my new Sensation... a minor niggle I guess
Tgis has happened to my phone once, but rectified itself with a soft-reset. It hasn't happened again since then. Not much help here, but its definitely not an isolated incident.
Sent from my HTC Sensation 4G using XDA App
Yes, This happened with me too.... But after i synchronised my accounts with my HTC and google contacts.... it was all sorted out...i was just thinking of hard reset.... but i was saved Try it once...

Making calls, receiving MMS and contact list issues.

Hello!
I'm having a few "bugs" on my Moto G Global GSM running stock EU Retail software on top of AeroKernel and Gravity Box on it.
1. Making calls issue: it seems like my phone is not getting "mobile provider settings" regarding showing my number when placing a call. As a result, i can't call home phone numbers in my country - i can call mobile numbers any time, but if i want to call home number, i need to go to phone -> settings -> additional settings and wait for the settings to load. Only then can I call these numbers.
2. Receiving MMS: how can i enable auto-download MMS messages on stock messaging app? I mean the situation when my data is off, then it autoconnects when mms comes, then it disconnects. It is like this on custom roms, as far as I know, but i'd like to have it on stock software.
3. Contact list issue: my contacts are doubled. How can i solve this? All of my contacts are from my Gmail account only, no contacts on SIM or from storage. The weird thing is, when I open Contacts app, it shows my contacts as it should, but when i open Phone app and try to search for somebody, the entries are doubled. oh, okay, i fixed that already. my contacts on google account were all doubled or trippled - though i have no idea why!
So, these are issues I'm having that prevent me from enjoying my phone in 100% . I wish somebody can help me with these! I'd really appreciate that!
Thanks in advance,
Kumczak

[Q] Resetting Voice+

hi guys,
I enabled Voice+ during the initial setup but quickly realized I now cannot send any SMS out of the phone. (my Carrier number tied to GV is different from my current carrier number.)
I've read up on it and HAVE tried the following-
- Disable Voice+ in Settings>Wireless Networks>More>Voice+
- Uninstall Google Voice app
- Deleted Google Voice cache and app data in Settings>App>All apps
- Deleted app data and force stop Voice+ in Settings>App>All apps
restarted again and again. Yet I still cannot send any SMS out of the phone.
Calling out and receiving calls work fine however. Receiving SMS also works.
I've run out of options and the final solution I realize is to wipe the phone and start a new but this time ignore when they ask for Voice+. However, I would prefer if there was a way to completely wipe or uninstall Voice+, and only Voice+, as an individual app within CM11.
Any other users who experienced the same problem are also welcomed to share your steps to solving this issue.
- EDIT : Problem Solved, Solution below-
So after hours of searching and troubleshooting, I finally gave up and factory reset the phone from Recovery. After setting it back to how it was before without installing Google Voice and without enabling Voice+, SMS STILL WOULDN'T SEND!!
Now I figure the problem might be something else, I switched SIM card back to my old phone and sure enough, SMS would not send.
Then I went into *#*#4636#*#* and checked the SMSC, Googled my carrier's SMSC and change it to that, hit Update, Refresh, Reboot.
Works just as it should now. Turns out, SMSC (short message service center) number was messed up somehow, I might have changed it to something else in the beginning of troubleshooting this issue before disabling and uninstalling the apps.
Protip/TLDR : Google YOUR carrier's SMSC number and change it to that if you're having a problem like mine.
Cheers, Problem solved. Please close thread.

Contacts not displaying on incoming call

I have an unlocked US variant S6 SM-G920T with Baseband (G920TUEU3COK1).
I have been using it on Tmobile without issues since Cyber Monday.
But now, randomly, when I get a phone call from a contact that is already in the phone, I see the number on the display rather than the contact name. After I either answer or reject or allow to go to voicemail, and then go look at the call log, the contact name is displayed. This is getting annoying as I keep ignoring calls that I would like to take ( and sometimes need to take).
Only thing I've tried is to clear data and clear cache in the contacts app.
Phone is not rooted. Any help is appreciated.
Thanks!
Couple of questions:
1) Is it all contacts, or just some?
2) What type of contacts are they? Phone contacts, Gmail contacts or some other account?
All my contacts are stored in Google. So they were synced when I setup the phone. The issue seems to be random, but more often than not. I tried clearing the data in the phone app as well. No luck.
Thanks.
Update: I have just seen that this issue is for all incoming calls when the phone is in a LOCKED state.
When the call comes through while I am using the phone the contract shows fine with the name.
But still no solution in sight.

Contact information not showing in google dialer

Hi all
I installed the google dialer (2.5.11) on my galaxy S7 (stock 8.0.0).
While I can access my contacts and it shows me my favorites it does not show me contact information in the history tab and on top of that the contact info does not show up when I call someone.
Even worse, it does not show the info when a contact calls me...
Does anybody have an idea why this might be?
I checked every thing that pops into my mind.
I reinstalled the dialer and gave the permissions to read the contacts yet again
The funniest thing is: By chance I put in the phone number by hand for a contact and it showed the info in the call. But only for that contact up until now. But when I call that very same contact from my contacts app it doesn't show the info again.
I simply don't get it... It just doesn't make any sense to me. 1/5232135 times it seems to work barely and otherwise not.
It seems like it can access the info somehow in the contact tab of the dialer app (the way with entering the number by hand) but can't access the contacts of the contacts app (when calling from the contacts app or receiving calls)
Any thoughts?
Much appreciated

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