Contacts not displaying on incoming call - Galaxy S6 Q&A, Help & Troubleshooting

I have an unlocked US variant S6 SM-G920T with Baseband (G920TUEU3COK1).
I have been using it on Tmobile without issues since Cyber Monday.
But now, randomly, when I get a phone call from a contact that is already in the phone, I see the number on the display rather than the contact name. After I either answer or reject or allow to go to voicemail, and then go look at the call log, the contact name is displayed. This is getting annoying as I keep ignoring calls that I would like to take ( and sometimes need to take).
Only thing I've tried is to clear data and clear cache in the contacts app.
Phone is not rooted. Any help is appreciated.
Thanks!

Couple of questions:
1) Is it all contacts, or just some?
2) What type of contacts are they? Phone contacts, Gmail contacts or some other account?

All my contacts are stored in Google. So they were synced when I setup the phone. The issue seems to be random, but more often than not. I tried clearing the data in the phone app as well. No luck.
Thanks.
Update: I have just seen that this issue is for all incoming calls when the phone is in a LOCKED state.
When the call comes through while I am using the phone the contract shows fine with the name.
But still no solution in sight.

Related

Fuze Can't Send or Receive SMS!!

Hey Guys, first time posting...
My Fuze has been great, except when it comes to sending and receiving sms messages... I can't!!... and if I go Start/Messages none of my original text messages from my Sim are there.
It makes me think that the phone and sim card aren't communicating properly?... although I can receive and make calls... could it be something that needs to be changed in the registry? I have installed PHM Registry Editor but don't know what I need to change.
Also, I have TouchFlo on the phone and when I slide the menu tab to messages, I can see new messages that I have received (yes that's right, I receive msg's through touchflo, but no other way!), and they are stored on my phone and not my SIM! AND it doesn't notify me when a new msg comes in which is very annoying!! And the same problem... I can't send messages
So in summary, I think the texting side of the phone it not correctly setup and needs to communicate with my SIM card.. I assume it is a registry change that needs to be made?
Please help...
Thanks, Seireon
seireon said:
Hey Guys, first time posting...
My Fuze has been great, except when it comes to sending and receiving sms messages... I can't!!... and if I go Start/Messages none of my original text messages from my Sim are there.
It makes me think that the phone and sim card aren't communicating properly?... although I can receive and make calls... could it be something that needs to be changed in the registry? I have installed PHM Registry Editor but don't know what I need to change.
Also, I have TouchFlo on the phone and when I slide the menu tab to messages, I can see new messages that I have received (yes that's right, I receive msg's through touchflo, but no other way!), and they are stored on my phone and not my SIM! AND it doesn't notify me when a new msg comes in which is very annoying!! And the same problem... I can't send messages
So in summary, I think the texting side of the phone it not correctly setup and needs to communicate with my SIM card.. I assume it is a registry change that needs to be made?
Please help...
Thanks, Seireon
Click to expand...
Click to collapse
First off, Have you installed a different ROM and second did you recieve a new SIM card with your new FUZE?
no sms
RxS2K said:
First off, Have you installed a different ROM and second did you recieve a new SIM card with your new FUZE?
Click to expand...
Click to collapse
I have the same problem and emailed ATT, their response was that if the SIM that I have is 3G it should work fine on the phone. I need to call tech support with ATT to see if they can troubleshoot, as I will not exchange the phone due to some investments in it already like invisble barrier. If there is a issue with the SIM that I should be aware of please continue this thread as I know that there are many in the same hole. Thank you.
more info
Spoke with ATT CS the sim card has to be matched to your phone in order for it to work properly, I can send and receive mms and sms messages now.
ok same problem again sms, stopped working,
new developments I have been able to figure out that the problem is associated with the media net connection. once media net has established a connection, sms stops working. I have been unable to send multimedia messages, what I will try next is to try by flashing another ATT/Cingular ROM to see if the issue disappears, if it does then is a software issue, if it does not disappears then is a hardware issue and I'll have to change the phone for another.
I'll post in a few hours.
Í've been having the same problem with my phones. Every 3-4 weeks I will lose the ability to sms. I go to att online chat support and they reset my phone. I believe it is related to att's account systems because it happened once before I got the fuze and it occurs on every phone on my account. Ít's getting to be a hassle to swap my sim into my "dumb phone" to call att for a resolution. I might have to get the pda plan so I can gripe about it more.
Ok I have PDA plan.
Flashed the following ROM
http://forum.xda-developers.com/showthread.php?t=466219
Everything is working like a charm. I opted to flash that custom ROM because of its great reviews and apparent lack of issues. I'm still testing it, but so far is all good. I'll update if issues regarding this thread come to light. Thank you.
Having the same problem
Same problem here, although I can send text messages, my picture messages are hit and miss (miss in the beginning). ATT had me go in get another SIM card and do a hard reset... this kind of fixed it... now I can send/recieve sometimes.
I'm interested in hearing if the new ROM fixed this in the long run (not just for the first few days).
Hey,
got the same problem aswell now!
Flashed the same ROM, and now I can't send any SMS anymore. Before the flash I was able to (flashed from stock)
Would love to hear if you got it work! I'd like to know the solution!
Thank you
- luikki
4 days of testing and still working perfectly, if you have issues with sms, or voice mail, please check that you have the right numbers on the Voice Mail and Text Messages services, at
Phone, Options, Services. For Att in US they should be the following:
Text Messages Service Center: 13123149810
Voice Mail: ""write your account cell phone number""
Hope this helps. Thanks.
i had this problem when i first got my fuze.. sometimes the touchflo messes up when installing and a hard reset solved my problem..
Update, no problems so far everything is working like a charm. Thanks.
still have that same problem
i lost the ability to send or receive sms after i flashed my phone for the second time.
first time from stock, did rre fuze 4.5 special edition.. sms worked like a champ.
second time changed to romeos and things stopped working for sms altogether. weird thing is i can do that whole call "get numbers used" in my contacts, and it will text me how many minutes i have.
i cannot send nor receive any messages. iam getting frustrated with this because no one really seems to have an issue.
i just did two hard resets, flashed to rre fuze 4.5 special edition, and still cannot get anything to work.
i read somewhere that turning 3g off worked. it did not.
my voice mail and text message service reads as follows
text messages service center: +1 (312) 314-9810
is it supposed to read like that or what?
please advise.
Problem
I'm having the same problem with SMS, I can't send or recieve any pictures, audio files through messages, nor can I recieve or send bluetooth files once connected to another phone via bluetooth, does anyone have a answer to that?
btw I have flashed my phone at least 4 times. different rom versions until i found one i liked. Now i am barely noticing I can't sms

Phone numbers instead of names in stock HTC messages

I seem to have a weird problem with the Messages app from HTC. Searched all over the internet and XDA and nobody else seems to have reported the issue.
The issue is, if I go into the Messages app, the list shows all contacts names fine. But for some contacts, if I click into them, it shows the message history, but on top where it's supposed to show the name, instead shows their phone number, minus any separators, and a ">" symbol at the end.
Say, for example, a contact in the Messages app is John Doe. I see John Doe in the messages list, then when I click into it, instead of name it goes to, say, 15555555555>, and sometimes the whole thing is just black.
On the bottom where I write reply, the number shows up fine exactly as it's formatted in the actual contact info.
But if I try to reply there, when I click "Send", the keyboard disappears, but the message never gets sent, and this happens no matter how many times I try to reply or type the message again. As long as it's a reply, it doesn't work. But starting a new message to the same contact works just fine, but it's annoying to have to type the whole message, then copy and paste, and start a new message to the contact just to reply.
And it wouldn't be inconsistent formats either. Some numbers I have in both Google and Phone, I can delete all phone numbers except the Google one in the problem contact and issue persists. Some contacts have the number laid out the same way in (xxx) xxx-xxxx as the problem contact, and still works. I can change the problem contacts' phone number format to xxxxxxxxxx or 1xxxxxxxxxx and neither fixes anything.
I've tried pulling the battery, turning off fast boot and pulling battery, restarting, all the same result.
And this ONLY happens with the stock Messages app, all the other SMS apps I downloaded off the Market works just fine.
Any help would be appreciated, it's starting to drive me nuts.
Thanks!
I have noticed something odd about the stock messaging as well. In the text box where you type, some contacts display a phone number in the top of the box, while some do not. I don't know what causes it. I thought it was the way that HTC Sense sync'd to FB, but that didn't change anything.
offdutyninja808 said:
I have noticed something odd about the stock messaging as well. In the text box where you type, some contacts display a phone number in the top of the box, while some do not. I don't know what causes it. I thought it was the way that HTC Sense sync'd to FB, but that didn't change anything.
Click to expand...
Click to collapse
I think it may have something to do with the Select Contact Name option when you edit a contact. Say I have a two phone numbers and an email address for Bob. Once I set "Bob" as the contact name for his entry, that it what appears when I start composing messages to him.
I hope this helps.
Sent from my HTC Sensation 4G using XDA App
I can confirm the issue, so at least you're not the only one. But in my case it went away on its own sometime between temp rooting and unsuccessful over clocking
I posted this a week or so, I don't know if it helped the last person. but I had this EXACT problem and it was unbelievably frustrating when I first got this and after a few days of searching and banging my head against the wall, I found something that worked. This problem arised when I had double contacts from my messaging and I tried to rectify it. Eventually I got it all to work fine.
This is how you solve it (or how I solved mine).
1: Sync everything to Google. Edit the contact list in google (use the automatic duplicate deletion), delete useless contacts etc.
2. Remove contacts from EVERYWHERE. Sim card, phone, uncheck google sync. Your phone should then be completely empty for contacts.
3. Re-sync with google contacts. if you want you can copy it back to the SIM and you shouldn't get doubles. I think I just left it with google only but the end result is I don't have 9 different "danny's" show up when I go to compose new message because I know three of them.
This issue is bugging me too...
After experimenting today I have figured out why it is happening; any contact I have with an email address within the contact details I get the name followed by the mobile number within the HTC stock message app... Any contacts without an email address are fine.
I have experimented by removing an email address from the contact and straight away the said contact will display correctly in the HTC message app.
Unfortunately I have not yet figured out how to have contacts with phone numbers and email addresses display correctly. Real shame as loving my new Sensation... a minor niggle I guess
Tgis has happened to my phone once, but rectified itself with a soft-reset. It hasn't happened again since then. Not much help here, but its definitely not an isolated incident.
Sent from my HTC Sensation 4G using XDA App
Yes, This happened with me too.... But after i synchronised my accounts with my HTC and google contacts.... it was all sorted out...i was just thinking of hard reset.... but i was saved Try it once...

Odd SMS problem

So for a while now I've had issues texting my brother, he has an iPhone 5c and I of course have a Nexus 5. I have extensively troubleshot this and searched online for solutions. Some said something about a bug in the Nexus 5 hardware that causes SMS messages not to go through on LTE or WiFi or something...but this only affects my brother's number
Whenever I send an SMS on hangouts (or the old stock messages app on CM11) to my brother, he never gets them. My phone shows that it has sent but he never gets it. He does receive my MMS messages. I tried changing apps, turning on and off various connectivity (bluetooth, wifi, LTE, data, etc) and only once he was able to get a message when I shut off WiFi, but I wasn't able to reproduce it again.
I get all his messages right now, but at one point I wasn't able to get his SMS messages either.
I traded my SIM into another older phone and he received all my SMS messages. Put it back in my Nexus 5, still the same problem. I tried a full reset with CM, a full reset to stock, I even had the problem with the phone I RMA'd for an unrelated issue. I'm stumped, because all the other numbers I have recieve my texts just fine, and I've long since removed extra devices from my old iCloud account.
Any ideas??
Are you sure the problem is on your side? I know that in Android you can block certain contacts from calling\texting you - I would make sure you're not blocked, found this online: http://ios.wonderhowto.com/how-to/b...messages-imessages-your-iphone-ios-7-0147393/
Wait, you're using CM. Do you use Google Voice? Is Voice+ enabled? And does this happen on other ROMs? Which carrier are you on and which carrier is he on?

Making calls, receiving MMS and contact list issues.

Hello!
I'm having a few "bugs" on my Moto G Global GSM running stock EU Retail software on top of AeroKernel and Gravity Box on it.
1. Making calls issue: it seems like my phone is not getting "mobile provider settings" regarding showing my number when placing a call. As a result, i can't call home phone numbers in my country - i can call mobile numbers any time, but if i want to call home number, i need to go to phone -> settings -> additional settings and wait for the settings to load. Only then can I call these numbers.
2. Receiving MMS: how can i enable auto-download MMS messages on stock messaging app? I mean the situation when my data is off, then it autoconnects when mms comes, then it disconnects. It is like this on custom roms, as far as I know, but i'd like to have it on stock software.
3. Contact list issue: my contacts are doubled. How can i solve this? All of my contacts are from my Gmail account only, no contacts on SIM or from storage. The weird thing is, when I open Contacts app, it shows my contacts as it should, but when i open Phone app and try to search for somebody, the entries are doubled. oh, okay, i fixed that already. my contacts on google account were all doubled or trippled - though i have no idea why!
So, these are issues I'm having that prevent me from enjoying my phone in 100% . I wish somebody can help me with these! I'd really appreciate that!
Thanks in advance,
Kumczak

Contact information not showing in google dialer

Hi all
I installed the google dialer (2.5.11) on my galaxy S7 (stock 8.0.0).
While I can access my contacts and it shows me my favorites it does not show me contact information in the history tab and on top of that the contact info does not show up when I call someone.
Even worse, it does not show the info when a contact calls me...
Does anybody have an idea why this might be?
I checked every thing that pops into my mind.
I reinstalled the dialer and gave the permissions to read the contacts yet again
The funniest thing is: By chance I put in the phone number by hand for a contact and it showed the info in the call. But only for that contact up until now. But when I call that very same contact from my contacts app it doesn't show the info again.
I simply don't get it... It just doesn't make any sense to me. 1/5232135 times it seems to work barely and otherwise not.
It seems like it can access the info somehow in the contact tab of the dialer app (the way with entering the number by hand) but can't access the contacts of the contacts app (when calling from the contacts app or receiving calls)
Any thoughts?
Much appreciated

Categories

Resources