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:crying:
LONG VERSION:
Well when I first got my idol 3 on May 23rd the first thing I did before turning it on was to install a cheap plastic screen protector. I then turned it on, played with it and poured over the outside of the phone. Build seemed good. The only area I genuinely disliked was the design choice laying the glass screen on TOP of the frame/bezels. It looks nice but I thought at the time, 'makes me worry about dropping it, even with a case'. I always use TPU cases with no problems and installed it on the idol. Today my screen shattered. I did not drop the phone (haven't dropped it once in the 3+ weeks I've owned it). I did not bump into anything. The phone was in my side pocket of my work pants (not 'skinny' jeans I wear loose pants/jeans. Side rant: no disrespect to the hipsters but skinny jeans are not in my vocabulary, I don't know anyone that looks good in them ) while I drove from work around the corner to Wegmans (grocery store). Got in the store and pulled out my phone only to see a shattered screen. I thought it was my tempered screen protector ( I put that on a few days after getting the phone once they were in stock) until I noticed I couldn't use the bottom 2/3 of the touchscreen. Digitizer was shot. Ugh. Looking back the only point I can think of where any pressure was applied to the screen would be when I got out of the car and my pants probably tightened when pivoting off the seat. Seriously. That's it. I must have done the same thing 2 dozen times as I almost always go to Wegmans after work and since it's so close I leave the phone in my pocket (loose pockets!!). Afterwards while driving home I always put the phone in it's holster on the dash. I got home and pulled the tempered glass off (incidentally the glass protector is fine..) and took a closer look. Remember "Bendgate" with the 6-plus? Yeah my phone is also ever so slightly bent as well. I baby the hell out of my phone, not a scratch or nick anywhere on the body. I'm so disappointed. I absolutely love this phone and yesterday I would rate alcatel/the phone a 4.5 out of 5 for a stellar product with few issues (obv. the pervasive DT2W issue). But after today I strongly believe they messed up their design by putting the glass on top of the frame and not embedded within the bezels like almost every other phone out there. I'm preparing my email to alcatel now in hopes I get something from them but I know they have no reason to believe my story as to how this happened. I don't believe my actions were a result of misuse by any means as I've owned plenty of smartphones without ever breaking one. I don't expect anything from Alcatel but I seriously hope their next iteration of this phone will be better protected. I'm creating this thread as a warning to all the other owners out there that you need to be very careful handling this phone, If a simple motion such as this can result in a broken screen then I'm sure that a drop will be just as bad even with a tempered glass protector. So everyone PLEASE be careful! Personally I am distrustful of the device's build quality now and will hang on to this until I can buy a replacement screen/digitizer and attempt to replace it myself ( a review on Amazon a few days ago mentioned that screen replacement costs $150, almost the price I paid for the thing) though I will wait to hear back from Alcatel. I'll try to upload a couple pics of the phone, but really all you'll see is an otherwise pristine phone with a broken screen and the leftover residue from my tempered protector (now removed). Ugh, this sucks
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
I can't believe this phone broke that easy, it was either a defective phone or its just fragile. I'm really thinking of returning this phone since it has so many things to it.
Sent from my 6045I
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
Dang I have a tpu case and tempered glass but I'm scared now lol thinking of returning and getting a OPO
Sent from my 6045I
I seriously considered the opo but for me band support was paramount. I wonder if a hard case would be better for this phone, I know they're harder on the body but would presumably give a bit more structure for the phone. OT, I finally have a use for the reversible feature as it allows me to type on the phone and open most apps flipping the thing upside down over and over :/
Hopefully its not a defect to all phones. I only have till Monday to figure out if I want to return it
Sent from my 6045I
psu2fan said:
I hope it was just a dud for everyone else's sake, problem is I don't expect Alcatel to replace it under warranty and I'm not willing to spend 75% of what I paid for it on a new screen. THe other issues are minor to me personally, with DT2W being the biggest annoyance. I barely get any lag with animations on top speed and nova launcher and I'm satisfied with the camera for the price point. My previous phone, the HTC One m7 was great until it got the lollipop 5.02 update and then lagged like crazy so I truly believe performance issues will be resolved with an update/root. I'm really devastated this broke so easily as the screen size/front speakers were exactly what I wanted in a phone, not to mention the great battery life I get vs. old phone.
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Have you approached Alcatel to see if they will replace the device/display under warranty? Clearly you did not do anything out of the ordinary - drop it to knock it against something - so they *should* replace it, and if not, you should be able to take it up with your credit card company. I feel sorry for your situation. I got my phone for $200, have no problems except the lag ( and more recently more frequent d2w issues ) - and I am waiting for something like you to happen to me. At that time I will have to take it up with Alcatel , because I certainly want to keep the device, for its bright screen and loud speakers alone, for the $200 I paid.
Electronics are not flawless articles - but my suggestion would be give Alcatel support a chance. This will also tell all of us, how good their support really is. Abt 4 years back, I was one of the lucky ones that got in on the $99 HP Touchpad sweepstakes - and right after I got it, the display panel started malfunctioning. So I took it up with HP and they sent me a prepaid box - and had me ship the tablet back to them - and returned it to me after replacing the display. Since that day, that device has been a workhorse for me - Best $90 I ever spent on a piece of electronics. So my point is - sometimes - your immediate experience will be negative - but it is worth give it another chance. And these days, usually your CC company will come to your rescue in such matters.
Oh absolutely. I guess I wasn't very clear about that but I'm retelling my story with them. I certainly hope they do something about it, I just have my doubts.I'll have to read through the terms on my credit card, can't remember if I used Amex or Discover for it.. but I thought you just got an extended warranty through them, no?
Ok I sent out my lengthy email to Alcatel just now, so I'll update this thread when I hear back from them. Also I looked into my purchase and I did use Discover which includes 90-days device coverage including broken screens so I'm covered in case Alcatel doesn't come through. Thanks stl1859, I would not have remembered that if you didn't mention it.
psu2fan said:
:crying:
Short Version:
My screen broke while in my pocket from minimal to barely moderate pressure and is also now bent, ala #Bendgate. WTF
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many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
DallasCZ said:
many of todays phones has this 2.5D corners, so bad luck...it happens. I got ZTE V5, felt many times so i bought screen protector shield (plastic, not foil) and rugged back cover...anyway felt from 50cm to the ceramic tiles and got broken screen..it happens ...**** happens. Hope you will get osme satisfactory. And minimal to barely moderate pressure, really? Do you think that his would someone believe?
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I know it's hard to believe, I have a hard time believing it. Which is precisely why I posted about this. And yes it was minimal to moderate pressure. I did not drop the device, it was in my pocket and I didn't bump into anything. The only pressure exerted was from my pants as I shifted to the left to get out of the car. I've certainly been fortunate over the years to have never broken a screen; I've dropped my previous phones a handful of times, even rolled over one while it was in my pocket. If any of those things would have happened and resulted in a broken screen/bent phone I wouldn't be posting here.. I expect that outcome in those situations. Also no I don't expect Alcatel to believe me, which is why I was so worried about spending my money on a device only to have it fail in this manner. Thankfully due to the suggestion of another member I will be covered thanks to my CC company.
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
stl1859 said:
You are still going to try getting a replacement from Alcatel, right ? I am really interested in knowing how efficient they are in handling repair/exchanges.
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Yes, I'm currently waiting on them. Since I submitted the support email going into the weekend I'm giving them through Monday to reply before I start calling them.
Well, As expected.. BTW the phone number listed is not valid. Had to initiate claims online at alcatel.finetw.com Customer care didn't care (haha) how the phone broke, though I wouldn't expect them to. I'll include a copy of my original email with the phone so that hopefully the tech at least takes a look at the strength of the phone.
Dear xxxxxx,
Thank you for getting in touch with us. We understand your concern and we will be happy to assist you. Unfortunately with physical damaged the warranty gets void, so you can contact the repair center and ask how much they will charge you to fix device, the phone number is 496-484-6610..
Best regards,
ALCATEL ONETOUCH
First, that is a pathetic response. With that kind of attitude, they are not going to gain many customers. Second, I don't think that is a valid statement at all. Defects can cause 'physical damage'. It is a piece of electronics after all . If they are not covering 'physical damage' - what are they covering - emotional damage !!!
They probably meant physical *abuse* - which in your case - there was none. So I do not think they have grounds to decline warranty. It appears that they are simply assuming there was 'physical abuse' . Let me ask you - did you explain the incident - to the level of detail that you did over here ? ( meaning how it was in your pant's pocket - and how there might have been some pressure when you tried to get out of your vehicle , etc etc. ) - Or did you simply tell them that you discovered the screen to be shattered one fine day when you took it out of your pocket ?
Are you still engaging with them, or are you going to go to your CC company now ? I am disappointed with their support. Clearly, the only way they can sell anything if they keep pricing their products dirt cheap. Even then, I would think twice before buying from them.
I'm just thinking that this is going to be my last Alcatel product if I even decide to keep it. This support is pretty bad.
Sent from my 6045I
I keep mine in jeans, including skinny jeans and don't have these issues. It doesn't have much give so I have to position it in the pocket with the least pressure points. I would expect screen separation before screen cracking since it is plastic. I have had issue when its hot the double tap to wake will turn on the lock screen and dial contacts if the pocket is big enough for it to move around. So far I am impressed with dragontrail being less prone to fingerprints, but I do everything to avoid scratches and cracks short of a screen protector so take that into consideration.
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
This is really the crux of it. And why I said I did not expect them to do anything. The only way to uncover a design flaw IMO is if this starts happening a lot (like bendgate.. well maybe not a lot in that case but some people showing on video how easily it bent). Also yes I went into great detail about the when/where/how the device broke. I also included the details with the phone, imploring the tech to at least look at the device to determine if there's a structural weak point or something. Sorry I took so long to reply, I've been getting my backup device (LG Leon.. ok phone for price but slooooow) setup and haven't been to the site in a few days.
gavolo said:
i dont think any brand will buy your story even if its true. any physical dmg will become a user end fault no matter which product you purchase since theres no way to prove its their manufacturing fault when its physical defect and the end user is using it.
Sent from my 6045I using XDA Free mobile app
Click to expand...
Click to collapse
Yeah I'm going through the CC company now. Interestingly I had to pay $40 to send the device back listing the screen as broken, so maybe (knock on wood) it won't be as expensive after all
Has anyone else had these annoying issues with the V10?
T-Mobil version, nope
Verizon version, nope... Speaker is...okay. Fingerprint scanner has worked from day one with my Ringke case. No call drops even with just one or two bars.
On tmobile, I don't use the fingerprint scanner but don't have the other 2 problems.
No problems here.. H921N dual sim variant... Wtf are the carriers doing to these phones
Verizon, no case but the fingerprint is only an issue if my fingers are a bit wet. That's it though.
No dropped calls, and I'm not noticing any issues with the speaker like he was experiencing. My only bug is that it keeps offering me tutorials on connecting to Wi-Fi/Bluetooth whenever I open those settings. Gets annoying.
I got none of those problems
Sent from my LG-H961N using Tapatalk
no prob here
Sent from my LG-H961N
I only have a problem with the fingerprint sensor (without a case), nothing else.
T-Mobile variant here, haven't tried the fingerprint sensor but dont have the other two issues at all.
I have the T-Mobile phone and the finger print scanner with a case is a problem. Works only like 1 in 10 tries. Makes using the finger print scanner with a case not doable. But like he points out this problem has already been addressed on ATT and now just need an update from T-Moble (who would have thought ATT would get an update out first )
The other two issues mentioned in this I have not had.
Nope, don't use it and nope. T-mo bone stock.
No problems except for the fingerprint reader. I'm on Verizon using their clam shell case. It is horrid with the case on... I don't care much for the fingerprint reader anyway...
stevenlong said:
I have the T-Mobile phone and the finger print scanner with a case is a problem. Works only like 1 in 10 tries. Makes using the finger print scanner with a case not doable. But like he points out this problem has already been addressed on ATT and now just need an update from T-Moble (who would have thought ATT would get an update out first )
The other two issues mentioned in this I have not had.
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I have the T-Mobile version and only have the case issue, but its not an issue for me as I dont use cases.
I have no idea how he is having those other issues, but I dont have those other problems!
Not having any of these problems on Tmobile.
Mine is H901.
Speaker is soft comparing with G4, but mine does not have "decreasing volume" problem.
Fingerprint scanner problem with case can be easily fixed to put a conductor, but make sure your hand is dry enough.
Reception is OK with mine.
Mine problem is...USB jack because it's loose.
NO problems here as well...Had a minor issue with case not reading my fingerprint scanner, but was easily fixed. Just rescan your finger print with the case on, and also do the edges of your finger with a "poking" motion on the scanner.
H961N here.. I don't have any of those problems.
Can't say much about the fingerprint issue because I don't have any case (yet).
Fingerprint scanner is finicky with my Incipio case. Works great without case. I don't use fingerprint scanner so no biggie anyway.
Don't have the other two problems.
Give a big issue is Verizon and the fact that there is no root currently you cannot take advantage of the phone's processor or DAC if you do not have full access to the system's hardware they've taken the beautiful muscle car and put a governor on it.
Viper4android + DAC+custom roms and mods you sell a device like this is meant to be used. When I pay $700 for a freaking phone it better do everything it can.
Sent from my VS990 using Tapatalk
Has anybody got an issue with their proximity sensor? Mine seems to be misbehaving randomly after the 8.1.0 update. Last day the phone was stuck after a call and had to reboot. Is this a known issue? Are there any fixes yet?
Nope, no issues here. Please describe when and how your sensor is not working properly?
PuffDaddy_d said:
Nope, no issues here. Please describe when and how your sensor is not working properly?
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It just doesn't work. The screen mostly doesn't turn off and when it does it doesn't turn back on.
JosephECorson said:
It just doesn't work. The screen mostly doesn't turn off and when it does it doesn't turn back on.
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You mean while on a phone call with the phone pressed to your ear?
Do you have a screen protector?
JosephECorson said:
Has anybody got an issue with their proximity sensor? Mine seems to be misbehaving randomly after the 8.1.0 update. Last day the phone was stuck after a call and had to reboot. Is this a known issue? Are there any fixes yet?
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Click to collapse
So I had this problem. I tried all the solutions I could from the Google Forums and the Google Pixel 2 help support themselves. I discovered that the 8.1 update broke the proximity sensor. So I just received my replacement. Some people "claim" that taking off the screen protector works, but I was skeptical because the phone worked with the screen protector on when I was running 8.0 (Moreover, as I transferred the SAME screen protector onto my replacement running 8.1, the replacement works to perfection. I also played around with my previous Pixel 2 XL after resetting the phone and the proximity still does not work, even without the screen protector). You can go to the Google forum (under the calls link, because my assumption is that calling on any app on your phone just leaves you with a black screen) and test out all possible solutions. If none work, just call Google and explain the problem and ask for a replacement :good:. Hope this helps, man.
PuffDaddy_d said:
You mean while on a phone call with the phone pressed to your ear?
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ya
DatGuy_Shawnaaaay said:
So I had this problem. I tried all the solutions I could from the Google Forums and the Google Pixel 2 help support themselves. I discovered that the 8.1 update broke the proximity sensor. So I just received my replacement. Some people "claim" that taking off the screen protector works, but I was skeptical because the phone worked with the screen protector on when I was running 8.0 (Moreover, as I transferred the SAME screen protector onto my replacement running 8.1, the replacement works to perfection. I also played around with my previous Pixel 2 XL after resetting the phone and the proximity still does not work, even without the screen protector). You can go to the Google forum (under the calls link, because my assumption is that calling on any app on your phone just leaves you with a black screen) and test out all possible solutions. If none work, just call Google and explain the problem and ask for a replacement :good:. Hope this helps, man.
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Click to collapse
Thanks, man! I know the issue is not the screen protector even though they claim so.
Okay, this is what you need to do. Buy airduster and nicely blow air over the top speaker. Not sure this phone is dust proof. There seems a small gap between the lower edge of the speaker grill and phone screen. You can test by yourself, take a paper the edge of paper goes for a mm or so. Use air duster few times and your proximity sensor works. I think it's not software problems, seems this pixel 2 xl has serious quality control. Google needs to recall this phone!!
Sounds logical, because I can turn my screen on and off by bringing a metallic pen near the sensor and away from it, so if you get metal particles in that little "slot" by the speaker, they'd probably affect the sensor. (Especially if they were magnetized - and a lot of seemingly "where id it come from" dust is actually from construction projects. [We used to rent two way radios to construction companies, and they came in about once a week with "dead" speakers - it was tiny steel particles loading the speaker up to the point that the cone couldn't move - and they traced a sample back to a particular steel beam - that the phone had been near when some rivet holes were drilled in it.]) So keep the phones away from cities that have hi-rise construction projects in progress. (This phone is designed for use on a different planet - using a USB 3.0 port and a USB 3.0 cable to flash a ROM bricks the phone. I'm surprised that it's not allergic to air too.)
I can make the sensor revert back to far from near by pressing gently the top bezel next to lateral edge of the speaker grill on left side. Sensor reverts back to far from near. Don't know the mechanism and definately doesn't look like software issue.
June security update has just fixed this for me
The fingerprint reader on my Note 10+ is terrible!
It often doesn't recognise 4 or 5 attempts in a row, then locking me out from further biometrical login and I have to use my PIN to get into my phone.
I was kind of expecting for this forum to be full of this problem. Is it only me then?
naujoks said:
The fingerprint reader on my Note 10+ is terrible!
It often doesn't recognise 4 or 5 attempts in a row, then locking me out from further biometrical login and I have to use my PIN to get into my phone.
I was kind of expecting for this forum to be full of this problem. Is it only me then?
Click to expand...
Click to collapse
Update to Official Android 10 , and re-write your review after doing that ! :good:
Also look arround for threads regarding some tricks to get a "beter" fingerprint registration
I am on Android 10 already.
It already starts when registering a fingerprint. It constantly says "Press a little harder" when I'm already pressing my thumb right through the screen.
It got that bad after Samsung published the update after people found out their ****ty fingerprint sensor can be fooled by having a screen protector on.
Since then, my fingerprint sensor has been pretty much all but useless.
Your not alone its crappy they should of kept it on the back
im very dissapointed with that fingerprint sensor on my predecessor p30 pro is it shame.. slow and inaccurate, maybe This is due to plastic foil but thats Thinnest foil What ever exists
It only works well if your fingers are little moisturized. Otherwise, it failed often
Yep, I have dry skin and that makes it extremely difficult for the scanner.
magichoward said:
Your not alone its crappy they should of kept it on the back
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Man honestly I wish they would have put the scanner in the power button like on th Huawei mate30 pro
Yes it's rubbish. Worst fingerpront scanner on any phone I've owned. The poor scanner, dropped calls and scrolling issues stop this phone from being 10/10. All very big problems too. I would have kept my Note 8 and not bought this phone had I known.
I just don't use it, lol. Actually I don't use any lock screen at all, not even swipe. I find them annoying. I hide all my stuff in Termux which the average user or theif wouldn't think to look, or even know what they are looking at, lol. I could always lock it or erase it remotely with a few clicks on Google. As long as it's turned on and connected to the internet.
Try this
Register 2 fingerprints only for the same finger with many angles as you can,its worked well for me
I've stopped using the fingerprint scanner altogether and now use facial recognitiong (quick) which works flawlessly.
1. This phone is best aesthetic phone
2. We can use in vloging like , i can fold that phone than and open back camera than start vloging than we can ourself in back screen for perfect scence and all stuff
3. Many times we need to carry big size phones for travelling in that times i can use this phone by folding it and carry anywhere we want
I don't think I could go back to 7 inches sticking out of my pocket again (but I think the wife would like to see 7 inches sticking out of my pocket)
My z flip 3 was a great phone, I loved it, but unfortunately for me after about 4 months the novelty of it wore off and I started getting tired of having to un flip the phone every time I needed to do more than just glance at a notification. Then the Galaxy S22 Ultra was released so I sold my z flip 3 and got the S22 Ultra and haven't looked back once.
Just personal preference I guess.
Love the phone... just that the battery size disappointed me.. need to keep on charge it...
The Flip 3 was great in many ways,
The size when folded - it's great for pockets
phone was fast and worked well.
Inner display was great.
Updates were fast and regular.
Bad - Battery life, outer display needed to be bigger and more useful. I know Samsprung etc did try and make it better.
I also got tired of flipping the phone open to reply to messages etc... closing was good to end a call, however.
Very little or no development ( roms )
I ended up selling it and got a Pixel 7.
For most users, this phone would have been great. For people that like to flash roms etc... not an option.
This was my most durable phone, perhaps ever. I had it since beginning, and it produced zero scratches on the back, sides, and screen. In 1-2months, it was guaranteed every other phone had ugly scratches and a dot on the screen. Not ZFLip, which, adding to insult, didn't even have a case! And it still sticked to a magnetic charger alone, which was a massive convenience. 183 grams of pure beauty, instead of ugly cases with a magnetic sticker on every other phone.
The only annoyance came with screen foil replacement after 9months. Not so bad, replacement is free.
Sadly, after 18months, the screen stopped to turn on after unfolding. Works great if it's permanently unfolded. But, with that, it lost its main attraction.
So, despite this phone killed my flagship promiscuity for an incredible while, i now will switch back to a normal HEAVY brick: Pixel 7.
And that's after one strong argument i no longer can ignore: all Flips flicker (as reported on dxomark, notebookcheck). I see the flickering at nights, and the flicker continues in my brain when i shut my eyes. Can't ignore this anymore. Can't update to Flip4. Nothing other relevant on the market. Sad!