Related
It does sound like they are still planning a GPS update this month...
20 minutes ago:
Samsung Service
Hi Carl, I appreciate your forwarding the URL's to me. I'll pass them along to our team for additional review. I've seen some user feedback that report improvement with the DI07 update that was released this week for the Epic. From what I... understand, we're still on target to see the updates for the Vibrant and Captivate this month, as well.
I'm sorry to hear this was the reason for returning your Captivate. We hope you'll give us another shot in the future.
Sincerely,
Leah
and 2 hours ago:
Samsung Service
Hi Jerry, I'm sorry for the delay in my response. I was actually off when I got the news of the update for the Epic. I posted it so that the owners of the Epic would have immediate access to this information. It was not my intention to ne...glect your posts. We've not announced an ETA from Froyo for any of the US Galaxy S models, however, we are still on target to release a software update to address GPS this month.
Fngers crossed
As you all know Samsung promised ICS for Samsung Galaxy R, but now thay give a different explanation, like this " Samsung Mobile España...Galaxy R no recibirá ICS ya que no se puede asegurar el perfecto funcionamiento en estos dispositivos. Saludos." in translation " R Galaxy not receive ICS because there is no guarantee the perfect operation in these devices. Greetings. "
My suggestion is to unite together and through social networks show our unhappiness !
I suggest the following:
1. Every day act on different fb page.
2. Put them the same questions until we get concrete answers to us.
...................................................................................................
Go to this fb page http://www.facebook.com/pages/Samsung-Galaxy-R-We-want-ICS/354963667898597?skip_nax_wizard=true and put yours knowledge
Thanks Cooleagle for this
FACEBOOK:
- Samsung Mobiles FB: http://www.facebook.com/SamsungMobile
- Samsung FB UK: http://www.facebook.com/SamsungUK
- Samsung Mobiles FB India: http://www.facebook.com/samsung.mobiles
- Samsung FB Russia: http://www.facebook.com/samsungru
- Samsung Mobiles FB Spain: http://www.facebook.com/samsungmobilespain
TWITTER:
- Samsung Mobiles Twitter: http://twitter.com/#!/SamsungMobile
- Samsung Twitter UK: http://twitter.com/#!/SamsungMobileUK
- Samsung Mobiles Twitter India: http://twitter.com/#!/samsung_india
- Samsung Twitter Russia: http://twitter.com/#!/samsungru
- Samsung Mobile Twitter US: http://twitter.com/#!/samsungmobileus
Questions that could be asked:
- Why is Samsung not updating Galaxy R to ICS 4.0 as they had promised earlier ? Why are you fooling your consumers ?(Post links to the above mentioned articles as proof but also take screenshots before as they can simply take down that page)
- Why is Samsung back tracking on the updates even though Galaxy R is highly capable of running ICS ? Why are you fooling your customers ?
- If Samsung is updating then what's the schedule and when will Galaxy R get ICS ?
- If Samsung is not updating then give back our money as they are not updating as promised earlier which was basis on which we bought Galaxy R. Ask others users not to buy Samsung mobiles because they cheat & fool users.
Add some idea if you have
Oh well you made a new thread with all my posts from HERE & made this thread.
________________________________________________
The tentative dates given by various regional departments of Samsung:
Germany: Scheduled for July, should be available by August.
Sweden: Between July 23, 2012 - August 5, 2012
India: ICS will be released for Galaxy R very soon. Stay tuned.
________________________________________________
Guys please chip in with all you can do, whether you are on the move, in office, in school, in college, etc.
Post/comment in least 10 Facebook pages/ websites /forums daily if you want Galaxy R to get ICS 4.0 & want to enjoy all the latest features on your beloved Galaxy R. Thanks.
For the record:
Date: 20th December 2011
Samsung unveils ICS update schedule for Galaxy line(GSMArena): http://www.gsmarena.com/samsung_unveils_ics_update_schedule_for_galaxy_line-news-3544.php
Date: 20th December, 2011
Android 4.0 Ice Cream Sandwich upgrade for GALAXY devices (by Samsung Mobile FB): http://www.facebook.com/notes/samsung-mobile/android-40-ice-cream-sandwich-upgrade-for-galaxy-devices/328795820483403
13th January 2012
Samsung_India Tweets: Galaxy R will get ICS upgrade but we do not have the exact information on the dates. Will update you once we have that information available ( URL: https://twitter.com/#!/Samsung_India/statuses/157775575862358016)
SEOUL, Korea – March 13, 2012
Samsung confirms Galaxy R will get ICS in the following news from Samsung's own news site: http://www.samsung.com/us/news/newsPreviewRead.do?news_seq=20138
This is false, Samsung will update Galaxy R, Google force companies to update at least one time their devices.
Guys let us ask for refund if our phone doesnt receive the update.Im totally furious!
i have mailed to samsung service care, mailed to their CEO, mailed to samsung customer voice, wall post on india fb page, twitted on india twitter.
will update here if i get any replies to those
Punman1989 said:
Guys let us ask for refund if our phone doesnt receive the update.Im totally furious!
Click to expand...
Click to collapse
My friend let's put this anger to use & vent it at Samsung on the pages posted above & also add your own. Thanks.
I have attached all the screenshots,
You can even mail these screenshots to the Service Care and to CEO..
Please comment or like my post.
http://www.facebook.com/permalink.p...793&id=114219621960016&ref=notif¬if_t=like
My post to Samsung Srbija ( Samsung from my country )
I ask : All this is nice, Samsung presents a new model Galaxy S3, etc., but what about the promised ICS update for other models? Samsung has promised ICS for the Galaxy R out, now our comments on what ever Samsung page are deleted and users are baned. Question for you, do you know when you might be expected update specifically for the Galaxy R? thank you
p.s if you are not able to give me an answer, who should I contact?
Answer: Dear Zeljko, we just launched an update to ICS for S2, we are working on and to come to the other Galaxy devices, including the Galaxy R as soon as possible.
.......................................................................................
I do not believe in this, because thay do not give concrete answers.
@ZeXzr
Thanks for updating buddy
You could reply them asking for at least some approximate but concrete schedule on when we will get it my friend.
maslafonjr said:
This is false, Samsung will update Galaxy R, Google force companies to update at least one time their devices.
Click to expand...
Click to collapse
Well let's hope that's the case & we get a positive conformation on the ICS update buddy.
It began http://www.facebook.com/samsungmobilespain
look wall of page
They deleted our comments 3 or 4 are deleted
Its is Spanish language...dude....
Please translate it into English...and what has started happening ??
I put on couple of my sites that people ask a question od Samsung fb page, thay comment but comments have been deleted...
one more for.....
just received a phone call from samsung csc regarding to my complaint mail.
the csc guy told me that samsung havent announced ANY OFFICIAL STATEMENT FOR INDIA that they will launch ICS to galaxy R, also they cant provide any estimated time about when will ICS come for our device. and about official ICS announcement for sgr, its on samsung's global and other websites so they cant provide any info on that, they only have details about what is posted on indian page.
xlm13x said:
i have mailed to samsung service care, mailed to their CEO, mailed to samsung customer voice, wall post on india fb page, twitted on india twitter.
will update here if i get any replies to those
Click to expand...
Click to collapse
Hey man can give the email IDs of that CEO, Customer Care, Customer Voice, any others you got ?
I would also like to mail them and also encourage others to do so.
Thanks.
ZeXzr said:
one more for.....
Click to expand...
Click to collapse
can u plz translate what does sammy guys write in ur lang?
---------- Post added at 05:22 PM ---------- Previous post was at 05:21 PM ----------
'cooleagle' said:
Hey man can give the email IDs of that CEO, Customer Care, Customer Voice, any others you got ?
I would also like to mail them and also encourage others to do so.
Thanks.
Click to expand...
Click to collapse
on this page u can find those contacts for india.
http://www.samsung.com/in/info/contactus.html
ZeXzr said:
one more for.....
Click to expand...
Click to collapse
can you please translate what Samsung replied ...
can we get refund through legal ?
because, lot of people buy this phone because of their promises through media.
(Apple refunded for iPad 3 4g problems in australia.)
jason11 said:
can we get refund through legal ?
because, lot of people buy this phone because of their promises through media.
(Apple refunded for iPad 3 4g problems in australia.)
Click to expand...
Click to collapse
as csc guys talked with me, he told me that samsung havent declared that they will launch ICS for sgr in india, its not mentioned on indian sammy website also, so i think indian guys cant claim to refund money but in other countries where sammy have declared that they will provide ICS maybe can claim.
My name is john and the supervisor's name is john
John: Hello John. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
John: Hi i own an lg g2x phone
Notice: John transferred John to Joe.
Notice: Joe has joined the chat session.
Notice: John has exited the chat session.
Joe: Hello John
Joe: how may I assist you today?
John: Hi i own an lg g2x phone and i have a question about it
Joe: Sure, I will be happy to help you
Joe: What's your question, John?
John: Lg said that the tmobile g2x will get the ice cream sandwich update in the 3rd Q of this year. where is the update. i have the
unlocked version of the phone
Joe: I am sorry to hear about this.
Joe: Let me see what I can do to assist you with this.
Joe: Phone Operating System updates are developed by both manufacturer (LG) and carrier (T-Mobile, in your case).
Joe: As this is handled in a company-level, we do not have access to detailed information such as the estimated date of release
of the update, or if there is one scheduled for this product.
John: then why did lg says the update is coming in the 3rd q
Joe: We receive notification of the updates once they have been already tested and are available to download from end users, John.
Joe: There is an update for the International Version (LG Optimus 2X, or P990)
John: mine is unlocked shouldn't it get the update too
Joe: Would you please provide the model number from the back of the phone, John?
John: p999dw unlocked
Joe: I understand
Joe: The phone is unlocked, yet it is still a device which hardware and software belongs to T-Mobile (in regards legal). Now, if T-
Mobile does not request LG to develop an update for this specific product, then it will not get released, unfortunately
John: okay
Joe: As for the 'international' model, P990, it shares most of the specifications with the P999, but the software might not work, as they are 2 different devices
John: but i just want to know why on twitter lg says the g2x will get the update
Joe: Don't get me wrong, I would like to know it as well
Joe: As much as I would like to provide you with an answer, unfortunately from upper management we have not received any news on the update for this specific product
John: so that means that tmobile already told lg to make the update for the phone
Joe: it could be, unfortunately as it is handled on a certainly higher level than we have access to, we can not actually confirm or deny this information, John
John: Tmobile says "As of now we have no official information from LG if they plan to make the 4.0 update available for the G2x. There are many rumors online right now, and you can find some pages saying it will and other's saying it will not get the update! I can assure you T-Mobile has not forgotten about our G2x users! We want every customer to have the best possible experience on their phones and we are always looking into new updates and software features on the devices. You can feel free to follow us on Twitter @T-Mobile or on Facebook as we will be posting any software update news there! If you have any specific concerns you would like assistance with on the G2x feel free to let me know and I will be happy to help you!"
Joe: I understand, John
Joe: As the phone's hardware and software belongs to T-Mobile, actually, LG does require them to request us to develop the update. If T-Mobile does not request LG to develop an update for this specific product, then it will not get released, unfortunately
John: ya you already said that. but from this post it looks like they are waiting on you to make the update
Joe: Yes, that is what is understood. I wish I could confirm if it is right or not, but it would be actually handled on a certainly higher level
Joe: We are informed on updates when they are ready to be released so that we can assist the customers on how to perform it
John: well can i get trasfered to a higher level
Joe: But we do not have insider information or direct contact with the engineers that develop them
Joe: I can transfer you to my supervisor if you would like to, John. Would that be okay?
John: yes
Joe: I am sorry I was not able to assist with your request.
Joe: I am happy to forward this session to a supervisor.
John: ok
Joe: Please hold while your session is transferred. I appreciate your patience.
Notice: Joe transferred John to John.
Notice: John has joined the chat session.
Notice: Joe has exited the chat session.
John: hello
John: Good afternoon
John: hello
John: I am afraid that we do not have release information regarding an update for this model phone regardless of what was told by the carrier I cannot make the update work on the phone
John: I apologize to you about this situation
John: what do you mean you cant make the update work on the phone
John: That phone has not received that model
John: what do you mean
John: That there will not be an update for that model phone at least it has not been considered yet
John: Then why did lg lie about releasing the update
John: The date has not been released there will but there is not a date so I cannot tell you when it will happen but at this time it is
not available for this phone
John: I KNOW THAT on twitter lg says the the update will be out in the 3rd Q
John: I understand but the update is not ready yet and it has not been released I do not have a date when it will
John: THEN who has the date
John: YOU THERE
Notice: I'm sorry, your Chat Agent has ended the session. If you would like to chat with another Agent, please click the LogOut link below and open a new chat from the LG Service website.
Then he disconnected the chat:mad Length of chat: 01:36:36:
mahassan6 said:
John: Hello John. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
John: Hi i own an lg g2x phone
Notice: John transferred John to Joe.
Notice: Joe has joined the chat session.
Notice: John has exited the chat session.
Joe: Hello John
Joe: how may I assist you today?
John: Hi i own an lg g2x phone and i have a question about it
Joe: Sure, I will be happy to help you
Joe: What's your question, John?
John: Lg said that the tmobile g2x will get the ice cream sandwich update in the 3rd Q of this year. where is the update. i have the unlocked version of the phone
Joe: I am sorry to hear about this.
Joe: Let me see what I can do to assist you with this.
Joe: Phone Operating System updates are developed by both manufacturer (LG) and carrier (T-Mobile, in your case).
Joe: As this is handled in a company-level, we do not have access to detailed information such as the estimated date of release of the update, or if there is one scheduled for this product.
John: then why did lg says the update is coming in the 3rd q
Joe: We receive notification of the updates once they have been already tested and are available to download from end users, John.
Joe: There is an update for the International Version (LG Optimus 2X, or P990)
John: mine is unlocked shouldn't it get the update too
Joe: Would you please provide the model number from the back of the phone, John?
John: p999dw unlocked
Joe: I understand
Joe: The phone is unlocked, yet it is still a device which hardware and software belongs to T-Mobile (in regards legal). Now, if T-Mobile does not request LG to develop an update for this specific product, then it will not get released, unfortunately
John: okay
Joe: As for the 'international' model, P990, it shares most of the specifications with the P999, but the software might not work, as they are 2 different devices
John: but i just want to know why on twitter lg says the g2x will get the update
Joe: Don't get me wrong, I would like to know it as well
Joe: As much as I would like to provide you with an answer, unfortunately from upper management we have not received any news on the update for this specific product
John: so that means that tmobile already told lg to make the update for the phone
Joe: it could be, unfortunately as it is handled on a certainly higher level than we have access to, we can not actually confirm or deny this information, John
John: Tmobile says "As of now we have no official information from LG if they plan to make the 4.0 update available for the G2x. There are many rumors online right now, and you can find some pages saying it will and other's saying it will not get the update! I can assure you T-Mobile has not forgotten about our G2x users! We want every customer to have the best possible experience on their phones and we are always looking into new updates and software features on the devices. You can feel free to follow us on Twitter @T-Mobile or on Facebook as we will be posting any software update news there! If you have any specific concerns you would like assistance with on the G2x feel free to let me know and I will be happy to help you!"
Joe: I understand, John
Joe: As the phone's hardware and software belongs to T-Mobile, actually, LG does require them to request us to develop the update. If T-Mobile does not request LG to develop an update for this specific product, then it will not get released, unfortunately
John: ya you already said that. but from this post it looks like they are waiting on you to make the update
Joe: Yes, that is what is understood. I wish I could confirm if it is right or not, but it would be actually handled on a certainly higher level
Joe: We are informed on updates when they are ready to be released so that we can assist the customers on how to perform it
John: well can i get trasfered to a higher level
Joe: But we do not have insider information or direct contact with the engineers that develop them
Joe: I can transfer you to my supervisor if you would like to, John. Would that be okay?
John: yes
Joe: I am sorry I was not able to assist with your request.
Joe: I am happy to forward this session to a supervisor.
John: ok
Joe: Please hold while your session is transferred. I appreciate your patience.
Notice: Joe transferred John to John.
Notice: John has joined the chat session.
Notice: Joe has exited the chat session.
John: hello
John: Good afternoon
John: hello
John: I am afraid that we do not have release information regarding an update for this model phone regardless of what was told by the carrier I cannot make the update work on the phone
John: I apologize to you about this situation
John: what do you mean you cant make the update work on the phone
John: That phone has not received that model
John: what do you mean
John: That there will not be an update for that model phone at least it has not been considered yet
John: Then why did lg lie about releasing the update
John: The date has not been released there will but there is not a date so I cannot tell you when it will happen but at this time it is not available for this phone
John: I KNOW THAT on twitter lg says the the update will be out in the 3rd Q
John: I understand but the update is not ready yet and it has not been released I do not have a date when it will
John: THEN who has the date
John: YOU THERE
Notice: I'm sorry, your Chat Agent has ended the session. If you would like to chat with another Agent, please click the LogOut link below and open a new chat from the LG Service website.
Then he disconnected the chat
Click to expand...
Click to collapse
I'm just going to say this, I have a lg spectrum it got the ics update yes it was a big wait this is because of Verizon I'd point the finger at tmobile if i were u.. It may already be made for your device but as the person said it depends on the provider sadly
Sent from my VS920 4G using xda premium
mahassan6 said:
My name is john and the supervisor's name is john
John: Hello John. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
[/B]
Click to expand...
Click to collapse
An LG tech support employee is not an LG response. These people have very little information about anything that is going behind the scenes. We have all seen many posts like this that keep going back and forth about what is going to happen. So really everything that has been said is far from a reputable source let alone a statement from LG by LG
Also I'm surprised he talked to you for as long as he did. You got really childish at the end.
As much as I would like to believe we will get official ics, I doubt it considering tmobile has to request it then test it out and add their bloat ware. Although the current jellybean development going on looks very promising
Sent from my LG-P999 using Tapatalk 2
Getting tired of these useless chat transcripts.
Sent from my LG-P999 using xda app-developers app
There won't be an LG or T-Mobile release of ICS or JB for the G2X/P999 because T-Mobile doesn't sell it anymore and they won''t dedicate resources to testing firmware/software for a non-current phone unless there's something that needs fixing. The only update promised was GB and T-Mobile fulfilled that promise which is more than I can say for WIND Mobile in Canada which advertised that it's Optimus 2X branded version of the G2X would get an update to GB but never did and never will. We're on our own now, with almost no developers left except for a few very dedicated ones who are trying very hard to make ICS/JB work on the G2X/P999. In future, if anyone is considering getting a phone, get an OMAP one or, better, a Google Nexus which is guaranteed to get Android updates for 18 months from the first date of sale of the phone.
Good job typing in caps like you're yelling to the support agent. Nobody wants to deal with children.
Sent from my LG-P999 using xda app-developers app
redmonke255 said:
Good job typing in caps like you're yelling to the support agent. Nobody wants to deal with children.
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Agreed. Why are you giving this guy such a hard time? He has no control over anything. T-Mobile points their finger at LG and LG points their finger at T-Mobile. This is nothing new. Reading this is just a waste of everyone's time. The title is misleading too. LG didn't respond to ICS Update. They didn't respond to anything. A more appropriate title would be "Me demanding LG to give me my update right now and wasting everyone's time"
What was the point of you heckling them for this update? Did you actually think this made a difference? Good job wasting everyone's time.
I needed a good laugh today.
G2x-CM7 Weekly 12/09/12 Build, Trinity T15 Kernel
Yeah that wax a waste of time if you really want ICS then get a rom and flash it yourself you said your phone was unlocked like four times..
LG G2x
Rooted Stock Rom
Mod, please lock
Sent from my SGH-T999 using xda premium
penguin5897 said:
Mod, please lock
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Why, do you work for LG?
Really? I am avid follower who talk with Hell, Dom, and TonyP. No, I don't work for LG, but this a useless thread. What u don't realize, it these kind of threads are what are making all of the devs, including myself, run away from this device and it's forums. The guys that are working on the new CM10 kernel are the ones that keep me here.
In the words of Bill O'reiily...... U sir are an ass
Sent from my SGH-T999 using xda premium
penguin5897 said:
Really? I am avid follower who talk with Hell, Dom, and TonyP. No, I don't work for LG, but this a useless thread. What u don't realize, it these kind of threads are what are making all of the devs, including myself, run away from this device and it's forums. The guys that are working on the new CM10 kernel are the ones that keep me here.
In the words of Bill O'reiily...... U sir are an ass
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
O' rly?
O' riley ...
G2x-CM7 Weekly 12/09/12 Build, Trinity T15 Kernel
justjackyl said:
O' rly?
O' riley ...
G2x-CM7 Weekly 12/09/12 Build, Trinity T15 Kernel
Click to expand...
Click to collapse
-_- please leave
Sent from my LG-P999 using Tapatalk 2
laod said:
-_- please leave
Sent from my LG-P999 using Tapatalk 2
Click to expand...
Click to collapse
Lol
o' rly?
This thread is obviously not going anywhere, and will be locked by someone at some point.
So then we can all leave together!!
G2x-CM7 Weekly 12/09/12 Build, Trinity T15 Kernel
Sure are a lot of Kings of the Internet around here.
penguin5897 said:
Really? I am avid follower who talk with Hell, Dom, and TonyP. No, I don't work for LG, but this a useless thread. What u don't realize, it these kind of threads are what are making all of the devs, including myself, run away from this device and it's forums. The guys that are working on the new CM10 kernel are the ones that keep me here.
In the words of Bill O'reiily...... U sir are an ass
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
Useless threads are uselessly filled with useless protests about their uselessness.
Hey guys. I just wanted to say something useless as well.
Sent from my LG-P999 using xda app-developers app
Well now that random tech guy and his manager know about this, we'll have official Jellybean by next week. :thumbup:
Sent from my Nexus 7 using xda app-developers app
Hi there guys,
I feel compelled to share with you my communication exercise with the ZTE Customer
Service. May it be a guideline for some on how to deal with them or a plain warning
for others how not to tread too deeply into the murky waters of China Sea. As many of
you probably know ZTE displayed their then flagship handset Grand X In at the IFA
trade show in Berlin last year. The phone's specs read among other things 16 GB
storage memory, FM Radio and NFC. Subsequent and numerous reportings from the
event proved it to be true and in accordance with ZTE's own web page. However
when the handset shipped to Europe it turned out that there is only other release
available - one with 4 GB mem, no radio, no NFC. And this is the edition I bought
from T-Mobile Poland at the end of last year. Although the phone was running stock
ICS 4.0.4 I loved it and wanted to buy another one, this time with 16 GB mem etc. So I
wrote ZTE asking as to where to get it. Then followed the exchange I make you privy
to.
The second question I asked them was the prospective availability of Jelly Bean
upgrade. It was known that Intel ported JB to x86 platform as early as last September
and that their employees were having it on their own handsets since then. So the JB
suited for Atom powered smartphones was in existence and doing fine. I naturally
mentioned this fact to ZTE while asking about their own plans to give us JB. As it
turns out ZTE condition the JB release upon a carrier or a dealer making specific
request for it and that means demand for a upgrade is based on particular sales. And
that means there will be no JB for Grand X In and other Intel based handsets in the
foreseeable future unless some devs take the matter to the heart and mind. What is
frustrating the most is some cloak of secrecy and not giving customers straight facts
from the beginning. Many of us would have thought twice about the purchase had we
known from day one we'd be dumped and support for our phone abandoned before
the year was over. I'll let you be the judge and jury. Below is the copied email
exchange in the original form. I've only removed instances of my email address and
ZTE's web page being readable (10 posts rule).
--- On Thu, 4/4/13, ZTE email <ZTE email> wrote:
From: ZTE email <ZTE email>
Subject: Re: ZTE Grand X IN
To: "my name" <my email>
Date: Thursday, April 4, 2013, 6:34 PM
Dear Valued ZTE Customer,,
Thanks for contacting ZTE.
If you want to purchase a single unit please contact nearest dealer or any network
provider.
ZTE is not selling any product to the customer or in the market directly.
And we cannot provide you any dealer details.
End-users are advised not to upgrade their phone versions until the software is
released formally.
Regarding your inquiry, we would recommend that you'd better contact your
network operator or dealer from where you have purchased to consult.
Because the android updated is based on the demand of your local network
operator or dealer,
ZTE is not selling any device to the end user or in the market directly.
ZTE is manufacturing the handset as per the requirement of network provide and
dealers.
So it depend on the network provider or dealer that, what Android version they
need in there device.
If we want to release the new version of android we need a request from the
network provider.
Because for us they are the customer who as purchased the device from us and we
can release the new version only if we receive the request for them.
Should you require any further assistance, please do not hesitate to contact us!
Best Regards
my name <my email>
04/04/2013 07:06 AM
To
ZTE email
cc
Subject
Re: ZTE Grand X IN
Dear Sirs,
On January 23 I asked you two questions:
- where can I buy or order the ZTE Grand X IN with 16 GB storage memory?
- when will you deliver Jelly Bean for Grand X IN?
Two simple questions of where and when pertaining not to some rocket science
problem but to the very smartphone you manufacture yourself.
On February 19 you let me know that my "email has been forwarded to the relevant
colleagues for their appropriate handling" and that you "will respond as soon as
relevant information is available".
Now, correct me if I'm wrong, but I assume that these "relevant colleagues" are the
ZTE employees and that you pay them monthly salaries for their "work", do you not?
So let me sum it up for you:
- ZTE is the manufacturer of the Grand X IN
- relevant ZTE employees, paid and employed by the ZTE, for two months and a
half cannot find any information where I can purchase a product manufactured by
their own company! This is ridiculous, this is pathetic! Well then, maybe they
shouldn't be working for the ZTE but for some Chinese grocery store on some street
corner in ShenZhen. And you dare to call it a customer service - this is a sad joke. A
very sad joke, a mockery and total disrespect for your own customers. And mind you I
asked you two questions, the Jelly Bean question as well. In my country all it would
take is one phone call lasting two minutes and another two to write an email to the
customer. You have a long way ahead of you...
Regards
my initials
--- On Tue, 2/19/13, ZTE email <ZTE email> wrote:
From: ZTE email <ZTE email>
Subject: Re: ZTE Grand X IN
To: "my name" <my email>
Date: Tuesday, February 19, 2013, 8:16 PM
Dear Valued ZTE Customer
Thank you for contacting ZTE and your prompt reply.
Your email has been forwarded to the relevant colleagues for their appropriate
handling.
We will respond as soon as relevant information is available.
Best Regards
my name <my email>
02/19/2013 06:40 PM
To
ZTE email
cc
Subject
ZTE Grand X IN
Dear Sirs,
On 23 January I have sent you a e-mail included below. To this very date I have not
received any answer from you. I'm wondering if the mail delivery system is to blame
for no reply or was it your lack of willingness to answer me. If the latter is the case
then be kind enough to let me know about it. I do not know about customer relations
policy in your country but in mine customer's inquiries are always most warmly
welcomed and are answered promptly, kindly and to the point.
Best regards,
my name
--- On Wed, 1/23/13, my name <my email> wrote:
From: my name <my email>
Subject: ZTE Grand X IN
To: ZTE email
Date: Wednesday, January 23, 2013, 9:15 AM
Dear Sirs,
I am proud and happy owner of ZTE Grand X IN, the best smartphone in its class
the world over. I bought it a month ago from T-Mobile Poland. It has the original T-
Mobile stock 4.0.4 and 4 GB storage. I would like very much to buy another one but
this time the version with 16 GB storage. Could you please tell me if it is available in
Europe and if not then where I can get it. It is such a fine phone and I love it so much
that I am prepared to go to the end of the world to have it. I would like to thank you all
for providing us, customers with such a magnificent product. Last but not least could
you please tell me if you are preparing an upgrade for ZTE Grand X IN to Jelly Bean
4.1.2. Currently it has only ICS 4.0.4 and it is a rather old stock. I know that Intel
people in Santa Clara already have the JB on their Atom phones since last September
and it is working. When will we get it here in Europe and in Poland in particular?
Best regards to all of you,
my name,
my job,
my work, Warsaw, Poland
my email
or
my email
+48 xxx xxx xxx
--------------------------------------------------------
ZTE Information Security Notice: The information contained in this mail (and any
attachment transmitted herewith) is privileged and confidential and is intended for the
exclusive use of the addressee(s). If you are not an intended recipient, any
disclosure, reproduction, distribution or other dissemination or use of the
information contained is strictly prohibited. If you have received this mail in error,
please delete it and notify us immediately.
Shame on ZTE... Yesterday afternoon I've posted latest email they sent you on two threads about GXI here on XDA. Took it from Polish forum - hope You don't mind. I've also posted link to this thread, so people interested in GXI can find it easier.
Best Regards
Damn. It's sad. Really sad. I like my GXI, I really do. It's a good piece of hardware. But I would like some updates! Any updates? Bug fixes? The more Android devices I get, I end up wondering isn't Windows Phone or IOS a better way for an end user. They get updates, you know? On my iPod touch 4th gen I got 4 updates from 16th of February. 4! And when I think of all of my Android Devices?
- Motorola Milestone - 1 update after a year. And it was a crappy Froyo that was rebooting my phone...
- Motorola Flipout - no updates
- Asus Transformer TF101 - two updates - one to 4.0.3
- ZTE Grand X In - no updates
Summary? 3 updates for 4 devices. It's a fire-and-forget for most of manufacturers! You want Jelly Bean? Get a JB phone or tablet! And when Android 5.0 will hit the market - get a 5.0 phone or tablet! Damn, It's pathetic! Really. I'm trying not to get emotional about it, but it's getting really hard.
krondar said:
Damn. It's sad. Really sad. I like my GXI, I really do. It's a good piece of hardware. But I would like some updates! Any updates? Bug fixes? The more Android devices I get, I end up wondering isn't Windows Phone or IOS a better way for an end user. They get updates, you know? On my iPod touch 4th gen I got 4 updates from 16th of February. 4! And when I think of all of my Android Devices?
- Motorola Milestone - 1 update after a year. And it was a crappy Froyo that was rebooting my phone...
- Motorola Flipout - no updates
- Asus Transformer TF101 - two updates - one to 4.0.3
- ZTE Grand X In - no updates
Summary? 3 updates for 4 devices. It's a fire-and-forget for most of manufacturers! You want Jelly Bean? Get a JB phone or tablet! And when Android 5.0 will hit the market - get a 5.0 phone or tablet! Damn, It's pathetic! Really. I'm trying not to get emotional about it, but it's getting really hard.
Click to expand...
Click to collapse
Get Nexus then
Hi.
Yesterday I received some software update. It was around 8 MB big and during installation it updated 78 items. Did you received this update too?
Maybe crazy question, but what is better in new Android 4.1, when we will compare it with 4.0.4 ?
Taigr said:
Hi.
Yesterday I received some software update. It was around 8 MB big and during installation it updated 78 items. Did you received this update too?
Click to expand...
Click to collapse
Since updates from ZTE seem to depend on the network operator, could you please tell us, which network operator your Grand X in belongs to?
Taigr said:
Maybe crazy question, but what is better in new Android 4.1, when we will compare it with 4.0.4 ?
Click to expand...
Click to collapse
Please see
http://www.engadget.com/2012/06/28/android-4-1-jelly-bean-review-a-look-at-whats-changed-in-googl/
or/and
http://www.differencebetween.com/difference-between-android-4-0-and-vs-4-1/
Thanks,
newpipe
Taigr said:
Hi.
Yesterday I received some software update. It was around 8 MB big and during installation it updated 78 items. Did you received this update too?
Click to expand...
Click to collapse
how did you received that update? Thru OTA or downloaded of ZTE website? Is your ROM t-mobile branded?
Just checked mine... software up to date... I've checked through update checker in phone menu. My soft is unbranded clean ZTE one.
Whats your software version now? I'm on GXI_V1.00.0B02
Kir3 said:
Get Nexus then
Click to expand...
Click to collapse
Yes, I'm thinking of it. After GXI Nexus is a good idea.
I think you should get nexus
krondar said:
Yes, I'm thinking of it. After GXI Nexus is a good idea.
Click to expand...
Click to collapse
Nexus is the best idea IMO
Kir3 said:
Nexus is the best idea IMO
Click to expand...
Click to collapse
But the Nexus devices are more expensive...
newpipe said:
But the Nexus devices are more expensive...
Click to expand...
Click to collapse
I know but it's worthy if you can afford it
Sent from my Sony Xperia Live with WALKMAN
I had Nexus 1 then 3, great pieces of hardware, but had to sell Nexus 3 for one, important for me reason- no micro sd card slot... Nexus 4 doesn't have one either... I've had few different phones since, I like gadgets and bought GXI because intel processor make me curious... Now it's just looks problematic...
I was in a chat with Sony support asking about security patches and further on in the conversation he said this about Nougat:-
Again, I do not have details for such questions, however the Nougat update is already being rolled out for the XA, but we do not control when you receive it.
I replied:-
What countries is it being rolled out in at this moment in time?
To which he replied:-
This is UK support, so I advise on the UK, it is being rolled out already within the UK, it is just not possible to advise when any specific device would receive any update at all, as availability and timings will vary depending on region and network operator approval. Unfortunately we don't have exact dates as to when each handset will be updated however the phone itself should notify you once the update has reached it.
I have screenshots but unfortunately because I'm a new member I can't post them, this is good news though! I hope to expect Nougat within the next 2 weeks. :victory:
KING_SONY01 said:
I was in a chat with Sony support asking about security patches and further on in the conversation he said this about Nougat:-
Again, I do not have details for such questions, however the Nougat update is already being rolled out for the XA, but we do not control when you receive it.
I replied:-
What countries is it being rolled out in at this moment in time?
To which he replied:-
This is UK support, so I advise on the UK, it is being rolled out already within the UK, it is just not possible to advise when any specific device would receive any update at all, as availability and timings will vary depending on region and network operator approval. Unfortunately we don't have exact dates as to when each handset will be updated however the phone itself should notify you once the update has reached it.
I have screenshots but unfortunately because I'm a new member I can't post them, this is good news though! I hope to expect Nougat within the next 2 weeks. :victory:
Click to expand...
Click to collapse
As a preview you can download it with Xperifirm with a different customization than your device as soon as it will be released Some countries can wait a long time before receive it.
KING_SONY01 said:
I was in a chat with Sony support asking about security patches and further on in the conversation he said this about Nougat:-
Again, I do not have details for such questions, however the Nougat update is already being rolled out for the XA, but we do not control when you receive it.
I replied:-
What countries is it being rolled out in at this moment in time?
To which he replied:-
This is UK support, so I advise on the UK, it is being rolled out already within the UK, it is just not possible to advise when any specific device would receive any update at all, as availability and timings will vary depending on region and network operator approval. Unfortunately we don't have exact dates as to when each handset will be updated however the phone itself should notify you once the update has reached it.
I have screenshots but unfortunately because I'm a new member I can't post them, this is good news though! I hope to expect Nougat within the next 2 weeks. :victory:
Click to expand...
Click to collapse
Thru have no idea when Nougat is going to be released. Doubtful it'll be on any xa models before March17 at the earliest..
Sent from my Xperia XA using XDA Labs