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Hello friends,
My Moto G 16 GB (XT-1033) (purchased in India on 6th Feb 2014) suffered a hardware problem. The phone had an exposure to water soon after its purchase. As a result the phone restarted and SIM1 wasn't working. After few hours, the SIM1 was working and phone resumed normal functions.
After nearly three months, the phone which was lying in the couch was vibrating. I wasn't aware for how long the phone was vibrating and when inspected there was no incoming call and the phone was running very low on battery. Thinking that this could be a software glitch, I attempted to restart the phone. The phone was still vibrating even after switching it off. Due to low battery, the phone wasn't starting at all. The continuous vibration depleted the remaining charge and eventually the vibration strength reduced and soon became dead.
When I tried to charge the phone the phone started to vibrate and the LED was glowing solid at the very moment I connected the charger. Both symptoms were off when I detached the charger immediately. I left the phone overnight to charge in this condition. In spite of overnight charge, the phone does not start. I tried the normal and safe mode start up options.
When I approached the authorised service centre, I was told that the phone has water damages and corrosion has occurred. Their only solution was to replace the whole circuit board which would cost roughly 80% of the cost of the new phone. They said firmly that water damages are not covered under warranty.
At this position, can any other suggest what best can be done at least expense to have my phone back?
My few options:
Replace the circuit board
Cannibalize the defective phone by selling its spares like display and digitizer, its battery, etc.
Buy another damaged (other than circuit board) phone and swap the circuit board.
Some other suggestion.
I am almost heartbroken for both loss of money as well as lack of phone. Any solutions and suggestions will be greatly appreciated.
Thanks.
I have no idea how you managed that. I put my phone in the sink, and it's perfectly fine, nothing damaged on it. What on earth did you do with your phone then?
Keep the mobile..Sell the parts after a year or two.. Meanwhile get another moto g or maybe a e
Sent from THE motog
mucski said:
I have no idea how you managed that. I put my phone in the sink, and it's perfectly fine, nothing damaged on it. What on earth did you do with your phone then?
Click to expand...
Click to collapse
I just washed the phone under running water. By washing I opened the tap to allow water to flow slightly more than dripping and made the water to fall on the touch screen and took possible care to not to allow the water to go into any holes.
I had dealt in detail about what happened in another post.
I could have wiped the phone with slight damp cloth rather washing like this - but the words in Flipkart about the water repellent and the videos in YouTube about submerging the phone.
I still doubt this as water damage the actual problem occurred two months after the exposure! The justification what the service personnel gives is that the water damages are not troublesome immediately, but rather it takes time as corrosion spreads. But whether the actual cause is water damage or not, the service personnel might have used it as an excuse to avoid spending too much time in troubleshooting and passed the buck to me.
As far as I could open my phone and see for any corrosion, I could not spot any - I agree, I do not have magnifying glasses and I am not trained.
narayanand said:
Hello friends,
My Moto G 16 GB (XT-1033) (purchased in India on 6th Feb 2014) suffered a hardware problem. The phone had an exposure to water soon after its purchase. As a result the phone restarted and SIM1 wasn't working. After few hours, the SIM1 was working and phone resumed normal functions.
After nearly three months, the phone which was lying in the couch was vibrating. I wasn't aware for how long the phone was vibrating and when inspected there was no incoming call and the phone was running very low on battery. Thinking that this could be a software glitch, I attempted to restart the phone. The phone was still vibrating even after switching it off. Due to low battery, the phone wasn't starting at all. The continuous vibration depleted the remaining charge and eventually the vibration strength reduced and soon became dead.
When I tried to charge the phone the phone started to vibrate and the LED was glowing solid at the very moment I connected the charger. Both symptoms were off when I detached the charger immediately. I left the phone overnight to charge in this condition. In spite of overnight charge, the phone does not start. I tried the normal and safe mode start up options.
When I approached the authorised service centre, I was told that the phone has water damages and corrosion has occurred. Their only solution was to replace the whole circuit board which would cost roughly 80% of the cost of the new phone. They said firmly that water damages are not covered under warranty.
At this position, can any other suggest what best can be done at least expense to have my phone back?
My few options:
Replace the circuit board
Cannibalize the defective phone by selling its spares like display and digitizer, its battery, etc.
Buy another damaged (other than circuit board) phone and swap the circuit board.
Some other suggestion.
I am almost heartbroken for both loss of money as well as lack of phone. Any solutions and suggestions will be greatly appreciated.
Thanks.
Click to expand...
Click to collapse
Best thing is go to another service centre and tell them that your phone is not turning on. Don't tell about water and all they might charge you. Just tell them that it's not turning on.
Sent from my XT1033 using XDA Premium 4 mobile app
Water damaged, dried, not turning on
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Motorola service centre are least helpful.
joshirajen said:
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Click to expand...
Click to collapse
Hello Rajen,
Probably as you say your phone might be having life left. To me it appears like a completely drained battery that is scaring you.
My suggestion is to use a high amperage charger (like any tablet charger or any phone charger where the output amps is in the order of 2A or 1A) for a short period of time, until you see at least 10 to 20% of battery charge. Do not attempt to switch on the phone until at least that amount of battery is charged. If you still do not able to start up, take it to your local experts (not the service centre guys, unless it is in warranty and they did not reject your claim due to water damage).
In my case the authorised service centre guys had my phone for 2 weeks and finally said I had to change the motherboard, which Motorola had not authorised to do for phones not covered under warranty (in my case though it was only 3 months old, it was declared to be not under warranty due to water damage). At the end of 2 weeks they returned the phone as it is. I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Thanks - 1 question though
narayanand said:
Hello Rajen,
Probably as you say your phone might be having life left. To me it appears like a completely drained battery that is scaring you.
My suggestion is to use a high amperage charger (like any tablet charger or any phone charger where the output amps is in the order of 2A or 1A) for a short period of time, until you see at least 10 to 20% of battery charge. Do not attempt to switch on the phone until at least that amount of battery is charged. If you still do not able to start up, take it to your local experts (not the service centre guys, unless it is in warranty and they did not reject your claim due to water damage).
In my case the authorised service centre guys had my phone for 2 weeks and finally said I had to change the motherboard, which Motorola had not authorised to do for phones not covered under warranty (in my case though it was only 3 months old, it was declared to be not under warranty due to water damage). At the end of 2 weeks they returned the phone as it is. I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Click to expand...
Click to collapse
Thanks a lot Narayanan. My phone is also in warranty as it's only 5 months old and I got a same response from Motorola Service Center. They kept my phone for 3 days and said I need to replace a motherboard which is almost equal to the phone cost so I tool the phone. I will try as you said to use a higher amperage charger. But how do I know if the charger is of 1A or 2A ? Is there any way I can check that? I will try that option. Or else will go to some local sercice center as you said and hope they can fix it.
Thanks again,
Rajen
Usually the specification of the charger will be printed its side itself. You have to look for output parameters, which will be typically mentioned as "Output: 5v,2A DC" the words 2A means it can supply current up to two ampheres. Regular use of this high amps charger will heat up the battery and will reduce the life. But it is useful to resuscitate such a flat batteries as well.
narayanand said:
Usually the specification of the charger will be printed its side itself. You have to look for output parameters, which will be typically mentioned as "Output: 5v,2A DC" the words 2A means it can supply current up to two ampheres. Regular use of this high amps charger will heat up the battery and will reduce the life. But it is useful to resuscitate such a flat batteries as well.
Click to expand...
Click to collapse
Alright then thanks again..:good: I will look for 2A charger.. hope that will work.. Fingers crossed:fingers-crossed:
Getting Boot Screen now
narayanand said:
Usually the specification of the charger will be printed its side itself. You have to look for output parameters, which will be typically mentioned as "Output: 5v,2A DC" the words 2A means it can supply current up to two ampheres. Regular use of this high amps charger will heat up the battery and will reduce the life. But it is useful to resuscitate such a flat batteries as well.
Click to expand...
Click to collapse
Hey Narayanan, Now when I tried to press the volume down button for 3-5 sec and pressed power button it showed me the Boot Screen now. It wasn't showing yesterday. But again whenever I choose any of the option like 'Normal Boot' or 'Factory' or 'Barcode' , it always shows the battery 0% and again goes for charging.
To me it looks like it is a battery issue. I will ordered 5v 2A DC charger as none of my friends have a android tab . Once I get that, I wil try to charge and see what happens.
Thanks again.. I am happy it is showing positive signs
Moto G won't power on or charge. how to solve: http://youtu.be/aqRObOoWGBo
Watch the above video in YouTube.
Using a different charger - idea failed
narayanand said:
Moto G won't power on or charge. how to solve: http://youtu.be/aqRObOoWGBo
Watch the above video in YouTube.
Click to expand...
Click to collapse
Hi, I saw this video. Thanks for sharing this. This is exactly what is happening to my phone. However, I am unable to charge my phone using 5V 2A charger also.
I have a Samsung 5V 2A charger for Galaxy S3 Phone from my friend but that didn't help. I kept it for charging for almost 3 hours and it still showed as 0% Charging..
I think I will have to go to some local service center here in bangalore. Anything else you could suggest?
Thanks again,
Rajen
joshirajen said:
Hi, I saw this video. Thanks for sharing this. This is exactly what is happening to my phone. However, I am unable to charge my phone using 5V 2A charger also.
I have a Samsung 5V 2A charger for Galaxy S3 Phone from my friend but that didn't help. I kept it for charging for almost 3 hours and it still showed as 0% Charging..
I think I will have to go to some local service center here in bangalore. Anything else you could suggest?
Thanks again,
Rajen
Click to expand...
Click to collapse
If your phone is not under warranty and if you can have another moto G or E, you can temporarily swap the batteries to check where the fault is. If the swapped battery gets charged in your phone well, it simply means your battery is defective. Else, viscera.
Good idea
narayanand said:
If your phone is not under warranty and if you can have another moto G or E, you can temporarily swap the batteries to check where the fault is. If the swapped battery gets charged in your phone well, it simply means your battery is defective. Else, viscera.
Click to expand...
Click to collapse
Sounds like a good idea. I will try that..!
Same issue with MOTO E (Need local service guy details)
Hey Rajen,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
narayanand said:
I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Click to expand...
Click to collapse
Hey Narayanan,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
Vignesh
Hi Vignesh,
The service center in Ritche street is known as "Crescent Cell Phone Service". Their contact numbers are: +919840172678 and +914443227750. Their address would be "13/38 Wallers Road, Off Mount Road".
If you approach Ritche street and Mount road junction from LIC/Spencer side, the road on your left soon after subway entrance and India silk house is the Wallers road. The first notable shop at Wallers road is Sony service centre and in that side is this shop. This is a very small shop, probably of three feet wide and very easy to miss.
They first analyse the device and will give you an estimate. If you both agree for it, they will proceed for repair. If the repair is not successful, they will not charge you at all. The rate they quote will be on high side and can be bargained only by pleading.
In my case they did not fix the issue, rather they simply disabled the vibrator. When they asked Rs.1400 for that, I negotiated that had if they fixed the issue I am happy to pay the amount and I am not happy to pay Rs.1400 just for disabling the vibrator. After heated argument they did not oblige and fortunately I had only Rs.1100 with me. When I said I have that much only, they accepted Rs.1100.
vjyvgns said:
Hey Rajen,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
Hey Narayanan,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
Vignesh
Click to expand...
Click to collapse
I am yet to go to a local service center in Bangalore. Higher amp charging did not work for me. I will go to SP Road in bangalore soon(known for its local electronic market) and see if I get lucky. All the best Vignesh.
Thanks guys,
Rajen
Check out the disassembly videos on youtube . Disassemble the phone , dry out all the components and dry with rubbing alcohol and give it a try it may work .
joshirajen said:
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Click to expand...
Click to collapse
Let me tell you what you did wrong . had my previous experiences with water issues with Xperia ( non waterproof ) devices.
If there is a water damage, there is a hidden light in the phone which will glow in red, due to which the service centre guy can tell about water damage just by looking the phone or behind the back cover , this light is not noticeable under normal conditions.
The problem with water is not damaging your motherboard, its that when you powered on the device after getting wet, water is present in the battery terminal or openings like sim slot or micro sd slot, so from there short circuiting can occur. In my case the phone was not running on battery but running directly on ac power ( that time battery was removable ) . due to water in slots like micro sd, my charging circuit got fried, and company will try to replace the whole circuit rather than replace the charging circuit ( cost 1-2 thousand in total ).
So, my opinion is to get philips screwdriver and open the battery to see if water is still accumulated there or any burnt out circuit is there, and ask them specifically to change the charging circuit. if that doesnt solve your problem, then you can purchase motherboards from ebay.com , you will get a good deal and good stuff too ( they ship to india ).
When you go to them just tell that your phone is not charging. act like you don't know about water, for that you must open the phone and dry it out. using blower ( from a distance , as blower gives a warm air ).
---------- Post added at 10:19 PM ---------- Previous post was at 10:17 PM ----------
joshirajen said:
I also have a similar issue, My phone was water damaged, kept it in rice for almost 3 days. Kept it in changing for a while, tried pressing the power button for 2-3 minutes, I didn't get any boot options but it showed 0% Charging and then showed Motorola Logo and the screen goes off again. I tried several times but same issue. It goes up till Motorola logo which shows 'M and powered by android' then again goes off and shows 0% Charging. :crying:
I feel there's still life in my Moto G as it shows the charging % and motorola logo but doesn't turn on. Any help will be appreciated.
Thanks in advance.
Rajen
Click to expand...
Click to collapse
vjyvgns said:
Hey Rajen,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
---------- Post added at 07:21 AM ---------- Previous post was at 07:15 AM ----------
Hey Narayanan,
I have the same issue with my Moto E. But, Its not just water. It was in beach. I had the phone in my pocket and got strolled in beach. Realized the stupidity in the first two minutes and dried it out. Initially, i thought there won't be any issues as i have seen some youtube videos of phone submerged in water for 5 minutes.
But, at first phone showed the Motorolo logo (With powered by Android below). And then nothing.. I tried to charge it with motorolo charger and the high amp chargers. But no use. Now, i don't see that logo as well. Later found out the issue is only with the Screen. Yes, when i called the phone it did ring.
Visited the authorized service center (Trident, Nungambakkam, Chennai). After two days of inspection they reported both the motherboard and the display has died and its better to get a new Moto E than repairing it Its completely insane considering that the phone is only three months old. I am yet to get the device back and planning to visit few local service centers before declaring to rest the device in peace.
It would be really helpful if you could share the Ritchie street repair center details.
Thanks,
Vignesh
Click to expand...
Click to collapse
Moto E is less water resistant than Moto G .
And beach water is salty ( means ions to conduct electricity ) and in that case both Moto G & E are Zero resistant.
---------- Post added at 10:24 PM ---------- Previous post was at 10:19 PM ----------
narayanand said:
Hello Rajen,
Probably as you say your phone might be having life left. To me it appears like a completely drained battery that is scaring you.
My suggestion is to use a high amperage charger (like any tablet charger or any phone charger where the output amps is in the order of 2A or 1A) for a short period of time, until you see at least 10 to 20% of battery charge. Do not attempt to switch on the phone until at least that amount of battery is charged. If you still do not able to start up, take it to your local experts (not the service centre guys, unless it is in warranty and they did not reject your claim due to water damage).
In my case the authorised service centre guys had my phone for 2 weeks and finally said I had to change the motherboard, which Motorola had not authorised to do for phones not covered under warranty (in my case though it was only 3 months old, it was declared to be not under warranty due to water damage). At the end of 2 weeks they returned the phone as it is. I tried to fix it in Ritche Street (a market place for electronics in Chennai, India) and got it fixed in 5 hours for Rs.1100 (after heavy bargain).
First try my higher amperage charger suggestion and if still not working try as I did.
Regards,
Narayanan
Click to expand...
Click to collapse
Dont try anything funny on a wet and dead phone, presence of moisture or faulty circuit can lead to bigger problems.
Is it just me thats experiencing this issue. My phone has never been in or near water but i get this warning all the time and the phone wont charge. Now i have a wireless charger and use it but this is ridiculous for a brand new device. Sometimes it will charge and sometimes it wont. It just started doing this this week.
Sent from my SM-N930P using XDA-Developers mobile app
No issues here, sounds defective.
Of course it would be.....lol
Sent from my SM-N930P using XDA-Developers mobile app
I haven't had the problem with my Note 7 but my husband had that problem on his S7. The cable was loose in the port and once we got a new cable all was fine.
Mine does it sporadically, i have two samsung usb type c cables and sometimes both will do it and sometimes both will work. It started about a week ago. Today it has been charging fine. Now sometimes when i disconnect the cable it will say it then, its a weird issue but as long as its charged when i need to be away from home im good. If it continues ill eventually have it replaced.
Sent from my SM-N930P using XDA-Developers mobile app
bignibb said:
Mine does it sporadically, i have two samsung usb type c cables and sometimes both will do it and sometimes both will work. It started about a week ago. Today it has been charging fine. Now sometimes when i disconnect the cable it will say it then, its a weird issue but as long as its charged when i need to be away from home im good. If it continues ill eventually have it replaced.
Click to expand...
Click to collapse
I came on the forum today to see if others were having this message and your thread was on top! My issue was a little different though. See, Lil Wayne was pouring champagne on his phone so I thought "what the hell! I am at a water park, let's get a good picture of my daughter in the wave pool!". Then a big wave came... Now I get the message every time I take my phone off charge. Both wireless and wired. Phone still works just fine. But this message won't go away.
I restarted it in hopes that would clear it, but it has been almost 20 hours now and it remains.
I hope there is a way to clear it that I haven't found yet.
Bdozier said:
I came on the forum today to see if others were having this message and your thread was on top! My issue was a little different though. See, Lil Wayne was pouring champagne on his phone so I thought "what the hell! I am at a water park, let's get a good picture of my daughter in the wave pool!". Then a big wave came... Now I get the message every time I take my phone off charge. Both wireless and wired. Phone still works just fine. But this message won't go away.
I restarted it in hopes that would clear it, but it has been almost 20 hours now and it remains.
I hope there is a way to clear it that I haven't found yet.
Click to expand...
Click to collapse
I got the same message after I literally submerged my phone under water to get a shot of my daughter swimming. After I got out of the pool, I just blew air into any openings in the phone( speaker, charging port, mic and headset jack) and watched water spill out from every opening. I then pulled the status bar down, cleared the message( Hit Clear on bottom right once status bar is pulled down) and it went away. It does state on that moisture notification not to charge the phone through the port if water is present. There is a chance that water could still be in the port even after that extensive amount of time. How soon after it happened did you charge it via the port without blowing the water out 1st? Did you clear the message in the staus bar? Everything could be fine but you just need to clear the message. I don't believe it goes away even after a reboot. The only way to clear it is to clear it via the status bar unless you do a factory reset and that's wiping your whole phone and starting from out of the box status.
travisw0204 said:
I got the same message after I literally submerged my phone under water to get a shot of my daughter swimming. After I got out of the pool, I just blew air into any openings in the phone( speaker, charging port, mic and headset jack) and watched water spill out from every opening. I then pulled the status bar down, cleared the message( Hit Clear on bottom right once status bar is pulled down) and it went away. It does state on that moisture notification not to charge the phone through the port if water is present. There is a chance that water could still be in the port even after that extensive amount of time. How soon after it happened did you charge it via the port without blowing the water out 1st? Did you clear the message in the staus bar? Everything could be fine but you just need to clear the message. I don't believe it goes away even after a reboot. The only way to clear it is to clear it via the status bar unless you do a factory reset and that's wiping your whole phone and starting from out of the box status.
Click to expand...
Click to collapse
It was a while after that I plugged it in. And since my last post, I had charged it on my wireless charger and didn't get the message where I had before. Maybe I am done with the message?
Bdozier said:
It was a while after that I plugged it in. And since my last post, I had charged it on my wireless charger and didn't get the message where I had before. Maybe I am done with the message?
Click to expand...
Click to collapse
That could be a possibility. Maybe all of the water completely evaporated and that let the phone know everything was ok. I'm glad you are in the clear as of now. However, if it should happen again, just blow air into the open ports and then clear the message by pulling your status bar down and hitting clear.
Power the phone down ... Plug it in ... Power up
My girlfriend (about 8 months the ago) dropped her S6 in water. In her "wisdom" decided putting it straight on charge would help dry it out
I have since explained why that was bad.
I've found the phone, in my broken phone drawer and decided to look inside, expecting to see a swollen battery or something. My question would be; what's likely to have gone poof? Battery, lcd, motherboard or all the above?
8 months later, there's no LED's that light up, nothing appears on screen and charging it heats it up quite fast. I've also tried wireless charging, that does the same but slower.
Any tips would be appreciated.
Edit - phone was 4 days old
Not rooted, fully stock
irscotty said:
My girlfriend (about 8 months the ago) dropped her S6 in water. In her "wisdom" decided putting it straight on charge would help dry it out
I have since explained why that was bad.
I've found the phone, in my broken phone drawer and decided to look inside, expecting to see a swollen battery or something. My question would be; what's likely to have gone poof? Battery, lcd, motherboard or all the above?
8 months later, there's no LED's that light up, nothing appears on screen and charging it heats it up quite fast. I've also tried wireless charging, that does the same but slower.
Any tips would be appreciated.
Edit - phone was 4 days old
Not rooted, fully stock
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Click to collapse
Most likely the motherboard has short circuited, lcd may be intact but for sure battery and motherboard would need to be replaced. But as with water damaged phones, it's a bit of a throw of the dice as you won't know if one thing is fixed until you fix another.
Thanks for the response.
Im just trying to gage whether or not repair is worth while to sell the phone. The mother board alone is between £50 & 170,with the 50 pound option rated as a test only piece. I think I'll just get rid, thanks!
This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
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I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
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This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
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Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit
Today I noticed that galaxy s6 won't charge anymore. Tried different cables and chargers.
If I move charger cable a bit it, 'charging logo goes on' and nothing else. Also somehow I managed to turn on the device but it showed 0% and after couple sec it went off.
What could be the problem? Charging port or battery ?
Regards
Its been happening to as well.. but because I wet it once...
eddyys said:
Today I noticed that galaxy s6 won't charge anymore. Tried different cables and chargers.
If I move charger cable a bit it, 'charging logo goes on' and nothing else. Also somehow I managed to turn on the device but it showed 0% and after couple sec it went off.
What could be the problem? Charging port or battery ?
Regards
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Have you ever dropped it in water ?
Mine did this a few weeks ago until I blew into the charge port and then it was fine. It didn't really look that dirty so I was surprised it worked.
If you already replace the cables it must have something in the USB port on your phone, try cleaning with a thin pin, it helped me more than once.
Thanks guys for your replies. I took the device to the warranty service in one of the European countries, they checked and refused to fix. They said that there is a corrosion inside the charging port. As it is my brothers' phone I cannot confirm if the phone was wet or something. He just said that he tend to use his phone when it was raining outside. The best part was when I went to the service she plugged in with her charger and phone started to charge, but I still agreed to check the phone. Now I got refused warranty and not sure what to do next.
eddyys said:
Thanks guys for your replies. I took the device to the warranty service in one of the European countries, they checked and refused to fix. They said that there is a corrosion inside the charging port. As it is my brothers' phone I cannot confirm if the phone was wet or something. He just said that he tend to use his phone when it was raining outside. The best part was when I went to the service she plugged in with her charger and phone started to charge, but I still agreed to check the phone. Now I got refused warranty and not sure what to do next.
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Think you've got 2 options here, if you are capable of taking apart the phone you can see the level of corrosion and see if you can clean things up or take it to a 3rd party and get the charging port replaced.
sofir786 said:
Think you've got 2 options here, if you are capable of taking apart the phone you can see the level of corrosion and see if you can clean things up or take it to a 3rd party and get the charging port replaced.
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I had some experience when I was changing some parts for LG G4 and galaxy s4. Hopefully it's similar.
Do you think that I should replace that port? as it's charging now.
eddyys said:
I had some experience when I was changing some parts for LG G4 and galaxy s4. Hopefully it's similar.
Do you think that I should replace that port? as it's charging now.
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I think for the time being see how it goes, maybe what happened is when the charger was inserted at centre it may have worn away some of the corrosion on the pins when the contacts rubbed against each other, but long term id look at getting it replaced.
sofir786 said:
I think for the time being see how it goes, maybe what happened is when the charger was inserted at centre it may have worn away some of the corrosion on the pins when the contacts rubbed against each other, but long term id look at getting it replaced.
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That's really good point. I know that for the car you can use spray against corrosion and the corrosion goes away. Would that be something that can be used for the phone and some stick to clean it ?
eddyys said:
That's really good point. I know that for the car you can use spray against corrosion and the corrosion goes away. Would that be something that can be used for the phone and some stick to clean it ?
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You have to becareful with anything that's liquid based, as it could possibly cause a short so becareful with that.
The lg and s4 would have been a lot easier to work on. I've had a few lg phones apart since they always break on me and their one upside is that they were very easy to fix.
eddyys said:
Thanks guys for your replies. I took the device to the warranty service in one of the European countries, they checked and refused to fix. They said that there is a corrosion inside the charging port. As it is my brothers' phone I cannot confirm if the phone was wet or something. He just said that he tend to use his phone when it was raining outside. The best part was when I went to the service she plugged in with her charger and phone started to charge, but I still agreed to check the phone. Now I got refused warranty and not sure what to do next.
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I'm form Israel and here we got lots of 3rd party phone labs that fixes phones.
If its like that there too, use them.