Is it just me thats experiencing this issue. My phone has never been in or near water but i get this warning all the time and the phone wont charge. Now i have a wireless charger and use it but this is ridiculous for a brand new device. Sometimes it will charge and sometimes it wont. It just started doing this this week.
Sent from my SM-N930P using XDA-Developers mobile app
No issues here, sounds defective.
Of course it would be.....lol
Sent from my SM-N930P using XDA-Developers mobile app
I haven't had the problem with my Note 7 but my husband had that problem on his S7. The cable was loose in the port and once we got a new cable all was fine.
Mine does it sporadically, i have two samsung usb type c cables and sometimes both will do it and sometimes both will work. It started about a week ago. Today it has been charging fine. Now sometimes when i disconnect the cable it will say it then, its a weird issue but as long as its charged when i need to be away from home im good. If it continues ill eventually have it replaced.
Sent from my SM-N930P using XDA-Developers mobile app
bignibb said:
Mine does it sporadically, i have two samsung usb type c cables and sometimes both will do it and sometimes both will work. It started about a week ago. Today it has been charging fine. Now sometimes when i disconnect the cable it will say it then, its a weird issue but as long as its charged when i need to be away from home im good. If it continues ill eventually have it replaced.
Click to expand...
Click to collapse
I came on the forum today to see if others were having this message and your thread was on top! My issue was a little different though. See, Lil Wayne was pouring champagne on his phone so I thought "what the hell! I am at a water park, let's get a good picture of my daughter in the wave pool!". Then a big wave came... Now I get the message every time I take my phone off charge. Both wireless and wired. Phone still works just fine. But this message won't go away.
I restarted it in hopes that would clear it, but it has been almost 20 hours now and it remains.
I hope there is a way to clear it that I haven't found yet.
Bdozier said:
I came on the forum today to see if others were having this message and your thread was on top! My issue was a little different though. See, Lil Wayne was pouring champagne on his phone so I thought "what the hell! I am at a water park, let's get a good picture of my daughter in the wave pool!". Then a big wave came... Now I get the message every time I take my phone off charge. Both wireless and wired. Phone still works just fine. But this message won't go away.
I restarted it in hopes that would clear it, but it has been almost 20 hours now and it remains.
I hope there is a way to clear it that I haven't found yet.
Click to expand...
Click to collapse
I got the same message after I literally submerged my phone under water to get a shot of my daughter swimming. After I got out of the pool, I just blew air into any openings in the phone( speaker, charging port, mic and headset jack) and watched water spill out from every opening. I then pulled the status bar down, cleared the message( Hit Clear on bottom right once status bar is pulled down) and it went away. It does state on that moisture notification not to charge the phone through the port if water is present. There is a chance that water could still be in the port even after that extensive amount of time. How soon after it happened did you charge it via the port without blowing the water out 1st? Did you clear the message in the staus bar? Everything could be fine but you just need to clear the message. I don't believe it goes away even after a reboot. The only way to clear it is to clear it via the status bar unless you do a factory reset and that's wiping your whole phone and starting from out of the box status.
travisw0204 said:
I got the same message after I literally submerged my phone under water to get a shot of my daughter swimming. After I got out of the pool, I just blew air into any openings in the phone( speaker, charging port, mic and headset jack) and watched water spill out from every opening. I then pulled the status bar down, cleared the message( Hit Clear on bottom right once status bar is pulled down) and it went away. It does state on that moisture notification not to charge the phone through the port if water is present. There is a chance that water could still be in the port even after that extensive amount of time. How soon after it happened did you charge it via the port without blowing the water out 1st? Did you clear the message in the staus bar? Everything could be fine but you just need to clear the message. I don't believe it goes away even after a reboot. The only way to clear it is to clear it via the status bar unless you do a factory reset and that's wiping your whole phone and starting from out of the box status.
Click to expand...
Click to collapse
It was a while after that I plugged it in. And since my last post, I had charged it on my wireless charger and didn't get the message where I had before. Maybe I am done with the message?
Bdozier said:
It was a while after that I plugged it in. And since my last post, I had charged it on my wireless charger and didn't get the message where I had before. Maybe I am done with the message?
Click to expand...
Click to collapse
That could be a possibility. Maybe all of the water completely evaporated and that let the phone know everything was ok. I'm glad you are in the clear as of now. However, if it should happen again, just blow air into the open ports and then clear the message by pulling your status bar down and hitting clear.
Power the phone down ... Plug it in ... Power up
Related
Hey everyone,
I wish I wasn't here under these circumstances, but yesterday my phone got drenched by the faucet when I accidentally dropped it in the sink. I turned it off right away and tried to dry it by blowing out all the holes/buttons/etc. with canned air. then (maybe stupidly) I turned the phone back on and used it the rest of the day, not really noticing that it wasn't charging when I plugged it in until later when the battery got very low and I plugged it in again and noticed that the charging symbol didn't appear.
Ultimately, what I found DID work, (at least temporarily, sometimes it still stops charging) was turning the phone off, then plugging it in, then turning it back on . When I did this, usb (and wireless) charging work, as well as the USB connection for getting files off the phone on my computer.
It's a bit odd that this is what worked, but so far, it seems to. I'm just not quite sure if there's anything else I can do other than maybe send the phone to LG for repair, or find a local shop that might be cheaper...
Just looking for any suggestions or information anyone may have to help me fix this. thanks in advance!
shorty6049 said:
Hey everyone,
I wish I wasn't here under these circumstances, but yesterday my phone got drenched by the faucet when I accidentally dropped it in the sink. I turned it off right away and tried to dry it by blowing out all the holes/buttons/etc. with canned air. then (maybe stupidly) I turned the phone back on and used it the rest of the day, not really noticing that it wasn't charging when I plugged it in until later when the battery got very low and I plugged it in again and noticed that the charging symbol didn't appear.
Ultimately, what I found DID work, (at least temporarily, sometimes it still stops charging) was turning the phone off, then plugging it in, then turning it back on . When I did this, usb (and wireless) charging work, as well as the USB connection for getting files off the phone on my computer.
It's a bit odd that this is what worked, but so far, it seems to. I'm just not quite sure if there's anything else I can do other than maybe send the phone to LG for repair, or find a local shop that might be cheaper...
Just looking for any suggestions or information anyone may have to help me fix this. thanks in advance!
Click to expand...
Click to collapse
You should have not used the phone but put it turned off in a bowl of uncooked rice for a few days. Optional also removed the back and the battery if possible. You will have corrossion now and maybe worse electrical damage.
gee2012 said:
You should have not used the phone but put it turned off in a bowl of uncooked rice for a few days. Optional also removed the back and the battery if possible. You will have corrossion now and maybe worse electrical damage.
Click to expand...
Click to collapse
Yeah, I recognize that it was a bad idea... but there's not much I can do about that now. I'm just trying to figure out what my best course of action going forward is.
shorty6049 said:
Yeah, I recognize that it was a bad idea... but there's not much I can do about that now. I'm just trying to figure out what my best course of action going forward is.
Click to expand...
Click to collapse
Try to remove the back and battery and place it in a bowl of uncooked rice asap for 2-3 days, this will limit the damage. Your warranty will also be voided i`am afraid as the moisture indicators are colored now.
gee2012 said:
Try to remove the back and battery and place it in a bowl of uncooked rice asap for 2-3 days, this will limit the damage. Your warranty will also be voided i`am afraid as the moisture indicators are colored now.
Click to expand...
Click to collapse
what do you think the chances of the moisture indicators NOT being colored would be?
I had the phone inside a bumper case which covers the sides of the phone and the back. Some water got inside the case, but maybe not enough to wet the indicators.. I'd hate to open the phone and then realize they weren't colored. I hate opening phones if possible, but that'd be the only way to know for sure , I guess...
I'm working on getting my hands on a back up phone to use currently , but I hate to see the condition of this one get worse... (my nexus 4 that I was going to use as a backup hasn't wanted to power on in a couple months after I botched Rom flashing attempt and subsequent failure to accept a charge)
shorty6049 said:
what do you think the chances of the moisture indicators NOT being colored would be?
I had the phone inside a bumper case which covers the sides of the phone and the back. Some water got inside the case, but maybe not enough to wet the indicators.. I'd hate to open the phone and then realize they weren't colored. I hate opening phones if possible, but that'd be the only way to know for sure , I guess...
I'm working on getting my hands on a back up phone to use currently , but I hate to see the condition of this one get worse... (my nexus 4 that I was going to use as a backup hasn't wanted to power on in a couple months after I botched Rom flashing attempt and subsequent failure to accept a charge)
Click to expand...
Click to collapse
Water goes through the tiniest cracks and openings so i guess the indicators are colored. Only one sure way to find out and that is looking inside the phone. Look on YouTube for a Nexus 5 iFixit dissasembly video.
Opening up the phone doesn't really void the warranty. Breaking something while opening it does. You still had the headphone jack and the usb port open right? That means water got in and tripped the sensors. This is pretty much guaranteed. IMO, those sensors are too sensitive. Just using the phone in a humid place (bathroom while shower is running) trips them.
If everything works fine just try a wireless charger
Sent from my Nexus 5 using Tapatalk
The fact that your charging doesn't work reliably anymore probably means the moisture indicators would be coloured... I've had phones where the water didn't damage it at all and they still were
Sent from my Nexus 5 using Tapatalk
Hey Guys
New to the site and I have a quick question. I was charging my nexus 5 overnight and when I took the charger off the phone this morning everything was fine until about ten minutes after, The phone screen went black and was unresponsive its been like that ever since. Its so weird I still get notifications that I have messages and email ie the led blinks and it makes a noise and the phone still rings but obv I cant pick up as there is no option to answer.
I might add that there was some spilled water beside my phone this morning that I think may have came out of a glass of water beside my bed. It was only a tiny bit of water so I am not sure if this is the cause.
Anyway I have put the phone in a bag of rice now just in case ....has anyone have any idea what the issue may be ?
hegarty147 said:
Hey Guys
New to the site and I have a quick question. I was charging my nexus 5 overnight and when I took the charger off the phone this morning everything was fine until about ten minutes after, The phone screen went black and was unresponsive its been like that ever since. Its so weird I still get notifications that I have messages and email ie the led blinks and it makes a noise and the phone still rings but obv I cant pick up as there is no option to answer.
I might add that there was some spilled water beside my phone this morning that I think may have came out of a glass of water beside my bed. It was only a tiny bit of water so I am not sure if this is the cause.
Anyway I have put the phone in a bag of rice now just in case ....has anyone have any idea what the issue may be ?
Click to expand...
Click to collapse
I remember I read something like this before but not sure where and it was water damage
[UPDATE]: I found the thread: http://forum.xda-developers.com/google-nexus-5/help/water-damaged-backlight-display-advice-t2841073
Mazen Amr said:
I remember I read something like this before but not sure where and it was water damage
[UPDATE]: I found the thread: http://forum.xda-developers.com/google-nexus-5/help/water-damaged-backlight-display-advice-t2841073
Click to expand...
Click to collapse
thank you ....ya i think u may be right, Everyone always warns you about submerging ur phone bt its actually small puddle that can destroy it too
hegarty147 said:
thank you ....ya i think u may be right, Everyone always warns you about submerging ur phone bt its actually small puddle that can destroy it too
Click to expand...
Click to collapse
Update- Hey Guys the rice worked ...the phone is perfect again
Happened for half a second and then I pulled it out really quick. Took it out of my case, turned off the phone, rebooted it, rebooted it again. Seemed to work fine. A little while later it indicated headphones were plugged in where they weren't Said uh-oh, desperately and stupidly) actually plugged in headphones to solve the problem, pulled them out, turned off phone and turned it on again, worked fine, problem went away. Went to the movies, felt it vibrate once during the movies, tried to get on it after movie, wouldn't turn on. At all. Nothing happens when I plug it in.
Currently letting it sit in a bag of rice like I probably should have done in the first place. Obviously can't remove the battery and opening it up seems to be more work than it's worth. So i guess my questions are 1) am I screwed and 2)How long should I REALLY keep it in that bag? I've heard anywhere from overnight to a whole week just to be safe.
c0ntinuity said:
Happened for half a second and then I pulled it out really quick. Took it out of my case, turned off the phone, rebooted it, rebooted it again. Seemed to work fine. A little while later it indicated headphones were plugged in where they weren't Said uh-oh, desperately and stupidly) actually plugged in headphones to solve the problem, pulled them out, turned off phone and turned it on again, worked fine, problem went away. Went to the movies, felt it vibrate once during the movies, tried to get on it after movie, wouldn't turn on. At all. Nothing happens when I plug it in.
Currently letting it sit in a bag of rice like I probably should have done in the first place. Obviously can't remove the battery and opening it up seems to be more work than it's worth. So i guess my questions are 1) am I screwed and 2)How long should I REALLY keep it in that bag? I've heard anywhere from overnight to a whole week just to be safe.
Click to expand...
Click to collapse
First of all in the first place you shouldnt have used it because it could have even caused short-cut in the motherboard.
Now keep it in that bag of rice for 1-2 days that would be enough.
Sent from my XT1033 using XDA Free mobile app
Okay, clean water is better than dirty water. However, tap/toilet water has mineral impurities which tend to make the water conductive, thus allowing short circuit conditions to occur. You're probably screwed as something obviously caused your device to stop working. Now, (most) components can tolerate being shorted once, maybe twice, provided currents remain low and brief. You might be lucky.
Next time, rice right away. Also, leaving the battery in is not a good idea, no matter how difficult it is to get to. Plus, removing it will allow you to perform a visual inspection.
This was an apparent issue on s7 based on Google search.
I am getting this error message on a s8+ that has never seen water. It's been like this for about a week.
Kinda strange for a phone touted as waterproof.
Correct me if wrong but samsung warranty is voided on water damage?
Anyway to reset this?
Anyone with thoughts?
Sent from my SM-G955U using Tapatalk
I don't think it implies you have water damage. The warning is to prevent you from trying to charge if the port is wet after being exposed to water. You may just have a faulty port.
My first s7 did this and eventually would not charge anymore , and had to get a replacement
Sent from my SM-G955U using Tapatalk
It will wireless charge still.
Normally shows up fire a bit after the phone gets wet. Once it does it will go away.
I've gotten my phone wet all works great.
If you truly haven't gotten the phone wet or take it back because it might have an issue.
If the phone has nevee been wet then there is a problem.
Now if you live In the area where the humidity is high.
The that can trigger it also.
OMG the same thing is happening to my phone I've only had it for about 30 to 40 days-and like yours never seen water and it's giving me that moisture warning it has to be something wrong with these phones they need to give us our money back or replace them
Same thing just popped up on mine. I've had this phone for a week. Granted it's a really humid and rainy day here but this phone hasn't seen a drop of moisture.
Sent from my SM-G955U1 using XDA Free mobile app
Try giving the connector/port a wipe with some isopropyl/rubbing alcohol. This should clear the error.
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Samsung has a hard rule, no repairs for water damage ever. I had to jump through hoops to get a brand new note fixed even after they agreed to fix it, the repair facility tried to not do it, more time in the phone with customer service. Samsung will go out of their way to deny warranty work and make you tell every higher person in the customer service chain your entire story over and over again. Terrible customer service unless you have a lot of patience and a lot of time to sit on hold.
mandyed66 said:
so I have had this issue for about 2 weeks. the first time....it wouldn't charge. so I waited 3 hours and it still wouldn't charge. I turned my phone off and turned it back on and it worked fine. couple of days later it did the same thing....and then again. then yesterday....it restarted my phone at least 10 times and it was still saying moisture detected. MY PHONE HAS NEVER GOTTEN WET!! I googled and ever since the last mandatory update....alot of ppl are having this issue. so today....again...I can't charge my phone. i called tmobile and they are replacing my phone. i checked the little card inside the SIM card slot and it does NOT show water damage so it is a SYSTEM ISSUE!!! come on samsung!!! first the NOTE 7 issue....now this?! so tomorrow I'm getting a brand new phone being sent to the store and lets see what happens with this cause now I can only use my wireless charger which takes HOURS to fully charge my phone!!!!
Click to expand...
Click to collapse
I've had issue with this as well but it's disappeared for the last few weeks not sure why......
Is there any chance that sand could cause the moisture alert? I had the same issue for an entire day, the phone did not get wet, but I live in a very sandy area and figured a grain of sand had triggered the alert. Just curious..
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
I've also had this problem for the past couple of days. Have had the alert before (phone has never been wet, but I used to live in a humid environment and mostly happened when my finger had been sitting over the connector). Then yesterday it stopped charging - very convenient not having a working phone while moving house and starting a new job /s.
I don't think hacks like rebooting while plugged in are an OK solution; I've never been unable to charge any phone during regular use before!
Reading around the net, Samsung has obviously pushed an update that has either increased the sensitivity of the cut-off, or just has a bug. Perhaps in response to issues with wet phones shorting and causing damage, and want to push warranty claims as user error or damage.
I've had an S3, S4, S6 and now S8; between this and Bixby hijacking my phone and constantly pushing updates to itself my next handset might be a Pixel.
Stifler87 said:
All you need ti do to fix this is plug in the cable then quickly restart phone without taking the charger out and when it comes back on seeconds later its fine
Click to expand...
Click to collapse
This worked for me. Thanks! Going to call T-Mo tomorrow though to get it replaced.
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
j_hansen said:
I'm having this issue with my Note 8 that is less than 2 months in use, Samsung is collecting it for repair on Friday and it will 7 to 10 days, phone have Not been exposed to moisture and won't work in the DeX station either, there is clearly a problem with charging ports on several different Samsung devices, fingers crossed it will come back fixed up OK with no more hassle
Click to expand...
Click to collapse
Could be an app causing it or multiple other things as mine just suddenly stopped doing it after an update a long while back.
Another thing was I have it a good rinse and then let it dry my phone on a stand so any water would move down and out.
I've been down all avenues including deleting apps and booting into safe mode that disables 3rd party apps, couple of factory resets and few hard resets from recovery and also have a problem with phone not detecting my brand new DeX, this digs deeper than I want to deal with now so Samsung can fix it since I did nothing wrong, I look after my phones really well, this is my first note to have a problem so I'll give Samsung the chance to put it right without me having a husdyr fit
This damn phone keeps telling me it has moisture and won't charge. Hasn't gotten wet in weeks. Really annoying having to keep cleaning the port had this happen on my s7 toward the end before i traded it in. Any one else having constant issues with this?
You don't live in a cold or humid place do you? Could be picking up moisture from condensation. Have you gotten the port wet previously?
Also you mention cleaning the port, what are you using to clean it and how well of a job are you doing? I mean are we talking about a couple minutes making sure its thoroughly clean/dust and debris free or are we talking about a 2 second blow on the charge port and you're done?
flipq88 said:
This damn phone keeps telling me it has moisture and won't charge. Hasn't gotten wet in weeks. Really annoying having to keep cleaning the port had this happen on my s7 toward the end before i traded it in. Any one else having constant issues with this?
Click to expand...
Click to collapse
Had the same issue and only a factory reset solved the problem. I used a blow dryer and it didn't help.
Best to clean your port with alcohol swabs. Gets the dirt out really well and dries up water stuck in there.
Sent from my SM-G955U using Tapatalk
xeathpk said:
You don't live in a cold or humid place do you? Could be picking up moisture from condensation. Have you gotten the port wet previously?
Also you mention cleaning the port, what are you using to clean it and how well of a job are you doing? I mean are we talking about a couple minutes making sure its thoroughly clean/dust and debris free or are we talking about a 2 second blow on the charge port and you're done?
Click to expand...
Click to collapse
I've never had issues with other phones, so i doubt it's where I live. And I've been cleaning them with some cotton and even a blow dryer. Works fine for a bit but then goes back to messing up.
You say in your opening post that your phone hasnt got wet "in weeks" which leads me to believe that you did get it wet at some point? The phone is supposed to be water resistant (not waterproof) so its possible some water HAS affected your device. If not water then it might be a false positive from something else in your charge port.
Forget the dryer, try using a toothpick or some compressed (canned) air to get the port nice and cleaned out of any dust or debris.
Id say if you're still having the issue even after a good cleaning then your phone might be cooked buddy. Might be worth a shot to factory reset and see if the problems persist but other than that you might not have a choice but to get it repaired or replaced if possible.
This is defiantly a software issue, my device has never been near water and in the last week it's throwing moisture in port, a quick dey with a dryer and then rebooting and then plugging the sub lead in once it's booted works fine.
If guess the moisture sensitivity thing is either way to sensitive or does not clear after the slotted time anymore.
My port is now spotless after a good Hoover out and compressed air and a q tip soaked with IPA and around 15 mins of re drying, unplugging and re plugging a few times throws the error every single time and simply holding the device with a finger near the port can trigger the notification after a few mins.
I have been able to replicate this 2 times now and will continue to I'm also trying to find out what service throws this and if there are any tweekable variables for it if any.
Make sure your charger isn't wet. I once spilled water on my old charger connection. Luckily it was unplugged. Soaked it in alcohol and let it dry for a few days and now it works fine. Worse comes to worse, use wireless charging until you find a solution
flipq88 said:
This damn phone keeps telling me it has moisture and won't charge. Hasn't gotten wet in weeks. Really annoying having to keep cleaning the port had this happen on my s7 toward the end before i traded it in. Any one else having constant issues with this?
Click to expand...
Click to collapse
I have this after my phone has been in my running arm-band for an hour.
Don't worry 'bout it.....I dodn't do anything and after 10 mins after taking it out of running arm-band, message goes away.
Matt
My phone started doing this over last few days also. Never been near water, always kept dry. Got to be a software issue, quite common issue if you search the web.
It's really annoying!
Possible solution found in my thread - https://forum.xda-developers.com/ga...ence-error-t3650910/post73271139#post73271139
matthew33 said:
I have this after my phone has been in my running arm-band for an hour.
Don't worry 'bout it.....I dodn't do anything and after 10 mins after taking it out of running arm-band, message goes away.
Matt
Click to expand...
Click to collapse
Guessing you missed the part where I said it hasn't gotten wet in weeks. Ended up exchanging the phone because problem wouldn't go away
leave it under a sun lamp
I've noticed something with mine doing it and I finally connected the dots. I'll put my pinky under my phone as a support for when I am holding it and I've noticed that sensor is sensitive enough to detect the moisture from my body even though there is barely anything there. My pinky would essentially rest on the charging port covering it and I did it without thinking.
When I changed my habit all is my moisture messages went away that I thought were "random".
flipq88 said:
Guessing you missed the part where I said it hasn't gotten wet in weeks. Ended up exchanging the phone because problem wouldn't go away
Click to expand...
Click to collapse
Where'd you exchange it and did they give you a new or refub?
Sailor Gerry said:
Where'd you exchange it and did they give you a new or refub?
Click to expand...
Click to collapse
With tmobile. Warranty exchanges are $5. And probably a refurbed. Don't know, don't really care as long as it works
I got the same issue after exosing it to salt water, basically all I did was got some splash on the phone. I used wireless charging most of the time anyway but it's a bit annoying. Read something about salt water moisture is different so I used a syringe with tap water, sprayed on the port about 3-4x and 5 hrs laters the message disappeared. It might not work for all but at least for me this did the trick. Haven't seen the message for about a week now.
Yeah I second this... it's the dissolved salt on the interior. I cleaned it with fresh water and message went away
Sent from my SM-G955F using XDA-Developers Legacy app
Had this yesterday for a few hours without the phone getting wet at all. Rebooted and message still there, switched off the phone and plugged in the charger and it charged left it like that for a few min and switched the phone back on. The moisture message didn't come back anymore.
flipq88 said:
With tmobile. Warranty exchanges are $5. And probably a refurbed. Don't know, don't really care as long as it works
Click to expand...
Click to collapse
Well, you are nuts accepting a refurb.
I got in touch with Samsung via the phone and they told me themselves, I have a 2 year warranty with Samsung as standard in the UK.....they arranged a courier to pick up my phone from my house and sent me a BRAND new one.
Warranty dude....Warranty!
Matt.