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Hello,
My phone dropped into the water,i followed some tips given in this thread:
http://forum.xda-developers.com/goog...hread-t2638138
i didn't open the phone and gave it to the LG service center,they dried up the phone and gave back to me.
now its working but there are some problems
1) wifi network is detected but when i try to connect to wifi network it hangs and restart every time.
2) no mobile network is detected.
3) display is little bit dull
4) heats up quickly
5) it showing headphone is connected always,speakers works sometimes
but it is charging and i can connect it to the computer. rest all are works fine
i again gave it back to service center they told me that we have to replace the motherboard and display.
which will cost me 18500INR (11500 INR for board & 7000 INR for lcd) almost 307.914 US Dollar.
is it actually a motherboard problem? LCD Screen Digitizer Touch is works fine now
can anyone tell the cost of board and display in india and us?
is it worth replacing?
please help me
thank you
jamesdsouza91 said:
Hello,
My phone dropped into the water,i followed some tips given in this thread:
http://forum.xda-developers.com/goog...hread-t2638138
i didn't open the phone and gave it to the LG service center,they dried up the phone and gave back to me.
now its working but there are some problems
1) wifi network is detected but when i try to connect to wifi network it hangs and restart every time.
2) no mobile network is detected.
3) display is little bit dull
4) heats up quickly
5) it showing headphone is connected always,speakers works sometimes
but it is charging and i can connect it to the computer. rest all are works fine
i again gave it back to service center they told me that we have to replace the motherboard and display.
which will cost me 18500INR (11500 INR for board & 7000 INR for lcd) almost 307.914 US Dollar.
is it actually a motherboard problem? LCD Screen Digitizer Touch is works fine now
can anyone tell the cost of board and display in india and us?
is it worth replacing?
please help me
thank you
Click to expand...
Click to collapse
$307.91 + Other posssible LCD, Headphones issues are not worth it for a $350 - 400 phone.
GUGUITOMTG4 said:
$307.91 + Other posssible LCD, Headphones issues are not worth it for a $350 - 400 phone.
Click to expand...
Click to collapse
no sir total cost is $307 including motherboard and display in india
can anyone please let know the cost in us?
jamesdsouza91 said:
no sir total cost is $307 including motherboard and display
Click to expand...
Click to collapse
Ok, My bad.
Well, still more than 85% of original cost but they will put OEM parts. I just hope the headphone jack is ok.
but 307 better than 400. go ahead
GUGUITOMTG4 said:
Ok, My bad.
Well, still more than 85% of original cost but they will put OEM parts. I just hope the headphone jack is ok.
but 307 better than 400. go ahead
Click to expand...
Click to collapse
Sir how about i sell this phone without repairing and buy a new one?
GUGUITOMTG4 said:
Ok, My bad.
Well, still more than 85% of original cost but they will put OEM parts. I just hope the headphone jack is ok.
but 307 better than 400. go ahead
Click to expand...
Click to collapse
The cost of the phone in India is $485 (Rs.29000) for the 16 gig model and $550 (Rs.33000) for the 32gig model
So the $300 bill which they are charging is correct...
jamesdsouza91 said:
Sir how about i sell this phone without repairing and buy a new one?
Click to expand...
Click to collapse
Since you say that the LCD is working fine... Why is LG saying that it needs to be replaced as well??
With all these altercations, selling the phone as a "whole" is out of question (legally).. You could try to sell the parts individually but it's going to be difficult and surely a long wait
So I would surely recommend you to buy a new one m8... Sorry for your loss..
i
jamesdsouza91 said:
Sir how about i sell this phone without repairing and buy a new one?
Click to expand...
Click to collapse
thanks @vin4yak for the price clarification.
In this case, I would send it to repair and sell it for a fair price later on (if possible to get more than 307) Then buy a waterproof phone to avoid this incident. if you think it's not possible to sell for more than what they charge to repair, just keep it for you or
Don't spend any more money and time with it.
GUGUITOMTG4 said:
i
thanks @vin4yak for the price clarification.
In this case, I would send it to repair and sell it for a fair price later on (if possible to get more than 307) Then buy a waterproof phone to avoid this incident. if you think it's not possible to sell for more than what they charge to repair, just keep it for you or
Don't spend any more money and time with it.
Click to expand...
Click to collapse
yea that's the good idea sir, i'll repair that phone and sell it if possible and buy a new nexus 5 because i like this phone very much ..
simple design, neat and clean Android..
the service center people also told me that warranty continues if i replace the motherboard..
any one know the price of motherboard and display in US???
because my cousin lives there and she doesn't know the price there if the price cheaper than here(INDIA) i'll courier my phone to her..
DHL courier charges is 3800 INR ( $63)..
can anyone please let me know the price?
vin4yak said:
The cost of the phone in India is $485 (Rs.29000) for the 16 gig model and $550 (Rs.33000) for the 32gig model
So the $300 bill which they are charging is correct...
Since you say that the LCD is working fine... Why is LG saying that it needs to be replaced as well??
With all these altercations, selling the phone as a "whole" is out of question (legally).. You could try to sell the parts individually but it's going to be difficult and surely a long wait
So I would surely recommend you to buy a new one m8... Sorry for your loss..
Click to expand...
Click to collapse
yes sir lcd is working fine but color quality is little bit dull and there small small gray color patches are there which is clearly visible in white background color...so they told me to replace the LCD..
Can you post pictures of your phone so that we know what we may expect if we ever drop our phone in a puddle!
I hope you get a new phone soon!
richard_cantwell said:
Can you post pictures of your phone so that we know what we may expect if we ever drop our phone in a puddle!
I hope you get a new phone soon!
Click to expand...
Click to collapse
they dried up the display as much as possible but still gray patches are there so they told me to replace the display..
and board i don't have any option i have to replace that because wifi is not working and no mobile network is detected..
I have just received my XZ dual and all seems to be OK apart from the not so great camera, which I expected.
I have just found that there is a light bleed coming from the phone body, in the bottom right corner, between the display panel and frame. Waterproofing test seems to be working. Also it always stops about half second later after I turn off the screen, which is a bit strange.
I am adding a picture...
Does anyone have similar issue?
No light bleed on mine. Think the camera is fine too.
Sent from my F8331 using XDA-Developers mobile app
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Venom71 said:
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Click to expand...
Click to collapse
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
frostitomik said:
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
Click to expand...
Click to collapse
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Darni187 said:
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Click to expand...
Click to collapse
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
Your welcome, smart move.. :good:
I just got the XZ yesterday lucky no screen issues..
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
The phone is great, I really can't find any real negative side of it, people talk **** about it because of the 3gb of ram, but if you want disappointment give a look to samsung or htc's forums
Hello,
I bought a Zenfone 3 Deluxe 5.7" a few months ago. Device is amazing! or was... Unfortunately, I dropped it down stairs and the LCD got a small stain that spread all over. Gorilla Glass is fine but LCD is broken and I was looking for a replacement either the whole screen or LCD part but couldn't find it on ebay, amazon, aliexpress, parts4repair and some other sites. The only one that seems to have one available is docteur gsm... but, that site has really bad reputation.
Called Asus and they said they could fix it for $300 USD (for a $500 USD phone).
Any ideas or sites you could recommend?
Alex,
PD>>I'm in Texas, USA.
UPDATE 03/13/2017:
Found one seller en eBay!
https://goo.gl/h18QpL <<<--- Out of stock for now but, you could try asking seller for restock.
There is also a video showing how to replace the screen. (Well, disassemble the phone properly)
/watch?v=8f7tz64faFc&list=PLDYim7xyBKhhcITy-ToS73t24VaRexAiH&index=1
UPDATE 03/24/2017:
https://goo.gl/NEN4mx
Had the same problem 2 weeks ago.
I found a replacement LCD glass which is "remote stock' for 200€, which is in "remote stock"...
Hello Gents,
I got the same issue, screen broke by falling.. I've checked every online store but couldn't find one, even the local Asus support center said that they do not have the replacement screen yet.. not sure what to do now..?
Ziad
from Dubai..
alextub said:
Had the same problem 2 weeks ago.
I found a replacement LCD glass which is "remote stock' for 200€, which is in "remote stock"...
Click to expand...
Click to collapse
Saw that one too! but that "remote stock" sounds like is taking for ever to arrive if it arrives at all
Lodhi007 said:
Hello Gents,
I got the same issue, screen broke by falling.. I've checked every online store but couldn't find one, even the local Asus support center said that they do not have the replacement screen yet.. not sure what to do now..?
Ziad
from Dubai..
Click to expand...
Click to collapse
I guess we'll keep on waiting then... :crying:
Got the exactly same problem. Asus Brazil didn't have the part. I'm trying at China webistes, but no luck so far... It seems to be a reason for a recall, as we have people from different regions of the world complaining about it....
Bruno, from Brazil
brunobracetti said:
Got the exactly same problem. Asus Brazil didn't have the part. I'm trying at China webistes, but no luck so far... It seems to be a reason for a recall, as we have people from different regions of the world complaining about it....
Bruno, from Brazil
Click to expand...
Click to collapse
Found a seller on eBay just now man! It says it will be shipping to Americas and is $110 USD
lcd zs570kl
Can't find the ebay adress.
It doesn't work.
alextub said:
Can't find the ebay adress.
It doesn't work.
Click to expand...
Click to collapse
They ran out of stock. Here's one on Ali though
https://goo.gl/NEN4mx
brunobracetti said:
Got the exactly same problem. Asus Brazil didn't have the part. I'm trying at China webistes, but no luck so far... It seems to be a reason for a recall, as we have people from different regions of the world complaining about it....
Bruno, from Brazil
Click to expand...
Click to collapse
Hey man, i'm from Brazil too, did you got the screen? I am exactly with the same issue. let's try to help each other since we are with the same problem. What do you think?
Same issue with 570KL
Lodhi007 said:
Hello Gents,
I got the same issue, screen broke by falling.. I've checked every online store but couldn't find one, even the local Asus support center said that they do not have the replacement screen yet.. not sure what to do now..?
Ziad
from Dubai..
Click to expand...
Click to collapse
Please do buzz me if you come across a screen for your fone. My 570KL also has the same issue.
Sunil - Dubai
I had trouble finding a replacement screen for a legacy Zenfone 6. The Asus repair centre kept me waiting for over 2 weeks. I ended up ordering a replacement from Ali Express. It's not gorilla glass but I had a functional phone till I upgraded.
Sent from my BLN-L22 using Tapatalk
same problem phone fall inside church n display is gone what to do ?
I've bought on asusparts.eu replaced and the screen works, teared buttons cable while was removing the broken screen - ordered from them also. Do it with care
Art1k said:
I've bought on asusparts.eu replaced and the screen works, teared buttons cable while was removing the broken screen - ordered from them also. Do it with care
Click to expand...
Click to collapse
How much did it cost? Near 200 USD?
I have the same problem, I dropped the cell phone and the LCD died, there are no alternatives to buy it online.
Can I put an alternative lcd screen? I know it is not recommended, but I do not want to lose my cell phone, I bought it less than 1 month ago,
Greetings from Chile
I have done this to mine too....twice.
I love the phone in all other respects and the body and gorilla glass is amazing and strong and survived all sorts of other torture.... but and flat shock seems to damage the fragile lcd.
I ended up swapping to one plus
I had the same problem. I found LCD touch screen in Amazon but I didn't fast enough for buy. Now they don't have. I only found in China's sites and I don't know this sites. Asus support didn't say where I could find it. I loved the Asus Zenfone ZS570kl but now I hate Asus because they did'nt help me for buy parts.
Does anyone found the screen? Trying to find it in gold for the 5.7" but no luck so far
I had the same problem. My zenfone drops from 1 meter and crack the LCD.
I like so much this phone, but i`m thinking in never buys another ASUS. Spares is fundamentals!
Regards from Brazil!
Got an Honor View 10 from John Lewis yesterday and was lucky I pulled the trigger yesterday because the price went up from £339 to £449 overnight. I haven't opened it but just wondering whether not having OIS is going to be a permanent thing and also is Bluetooth going to be updated to 5.0 if it isn't a hardware issue?
anyway Honor have answered me, Bluetooth is permanently on 4.2 as its a hardware issue. The OIS stuff they have forwarded to their R&D department.
same here, got it for 339£, have it unopened while I contemplate what to do next. johnlewis has an amazing 35 days return policy.
no eis update is a sure return for me
Who cares about eis... I make awesome videos just the same.
And they come out just fine.
I'm loving mine
Even put my s8+ in the desk drawer
It's like talking to parakeets
Squak Squak.. No eis Squak whaaa
Sooner or later it will be fixed
Go on spend 1000 sterling pounds dollars.
I'm laughing and making awesome videos
Sent from my HUAWEI BKL-L09 using XDA Labs
speaking about the l09 uk version, does it come with both uk and eu adapters?
varignet said:
speaking about the l09 uk version, does it come with both uk and eu adapters?
Click to expand...
Click to collapse
Mine just came worn the eu one... Had to buy an adapter off e bay.... $1.80 us
Sent from my HUAWEI BKL-L09 using XDA Labs
nolia what about yours one?
Ois so far has posed no problems for me, just have to remember that decent lighting is required for quick response of the camera, other then that the dual shooter is fantastic imo.
Can I ask the difference between Bluetooth 4.2 and 5.
varignet said:
nolia what about yours one?
Click to expand...
Click to collapse
haven't opened it. Normally goods sold in the UK from big chains have UK plugs.
mrmigs2011 said:
Ois so far has posed no problems for me, just have to remember that decent lighting is required for quick response of the camera, other then that the dual shooter is fantastic imo.
Can I ask the difference between Bluetooth 4.2 and 5.
Click to expand...
Click to collapse
bluetooth 5 allows you to connect 2 devices simultaneously e.g you can connect 2 bluetooth speakers and stream music to both of them. In 4.2 its one or the other, it will show there is 2 bluetooth headphones/speakers but you have to chose 1.
Nolia said:
haven't opened it. Normally goods sold in the UK from big chains have UK plugs.
Click to expand...
Click to collapse
Please let me know if you decide to open yours, will do the same. I wish it comes with the EU plug it would work better for my ends.
p.s.
congrats on the deal, I was keeping an eye on amazon at £369.99 until it run out of stock.
Following day CPW had it on the website at £339.99 for 2 days, I was literally ordering it when the price went up to £449.99 I think it was.
Johnlewis luckily had it in stock at £339.99 and I pulled the trigger. I knew JL was going to amend the price and bam it did the following day, following CPW 's foodsteps eheheh.
varignet said:
Please let me know if you decide to open yours, will do the same. I wish it comes with the EU plug it would work better for my ends.
p.s.
congrats on the deal, I was keeping an eye on amazon at £369.99 until it run out of stock.
Following day CPW had it on the website at £339.99 for 2 days, I was literally ordering it when the price went up to £449.99 I think it was.
Johnlewis luckily had it in stock at £339.99 and I pulled the trigger. I knew JL was going to amend the price and bam it did the following day, following CPW 's foodsteps eheheh.
Click to expand...
Click to collapse
yeah they follow each other haha. The note 8 dropped at CPW and bingo John had it at the same price. But anway, why so much emphasis on EU plug assuming u live here of course or u live in Spain lol
I will set mine next week when I go home, doubt would return it. I have read a lot of positive reviews and some neg but overall positives trounced the negatives.
I'm based in London but will likely move to Europe for work reasons within weeks
My Zenfone 6 charging light started coming on randomly last night. The phone restarted and then gets to the Zenphone logo and automatically shuts down. I connected it to several chargers and it does not charge. I can enter the screen where yiu hold the volume up button and power button. I called asus support but because i bought the phone from hong kong the warranty is not valid here in the states. Any suggestions???
Thank you
get it the mainboard replaced out of warranty via asus or someone else and pay the fee wherever you bought it from told you in advance you wouldn't have a warranty.
Yeah, buying zenfone 6 without warranty with such poor quality control is a bad idea. Seems like your mobo died.
aleksander002 said:
Yeah, buying zenfone 6 without warranty with such poor quality control is a bad idea. Seems like your mobo died.
Click to expand...
Click to collapse
Do you own one? Are we seeing issues with the 'C' build in the US? I haven't. My build is rock solid.
True on your warranty statement!
Ed
aleksander002 said:
Yeah, buying zenfone 6 without warranty with such poor quality control is a bad idea. Seems like your mobo died.
Click to expand...
Click to collapse
That's true. I made the same mistake with the Zenfone 2. Getting one without a warranty, mixed with unknown quality control was a very bad idea.
aleksander002 said:
Yeah, buying zenfone 6 without warranty with such poor quality control is a bad idea. Seems like your mobo died.
Click to expand...
Click to collapse
Tell that to the one that had phones exploding
Zercher said:
Do you own one? Are we seeing issues with the 'C' build in the US? I haven't. My build is rock solid.
True on your warranty statement!
Ed
Click to expand...
Click to collapse
I own 'A' 8/256. I don't have any report concerning US models. AFAIK early models are mostly from 'A' region.
It works great for me but that doesn't change the fact many people are complaining here and on ZenTalk about different problems, most of them could be easily resolved via better quality control. Dying motherboards are just one of them. Some phones suffered from camera lens getting foggy, parts misalignment, some phones are heating more than others or one of sim slots didn't work. I believe those are early production models but you can get one with problems by accident and then what? I can definitely recommend this phone, just don't try to save some bucks from importing it or you can get into
serious problem.
aleksander002 said:
I own 'A' 8/256. I don't have any report concerning US models. AFAIK early models are mostly from 'A' region.
It works great for me but that doesn't change the fact many people are complaining here and on ZenTalk about different problems, most of them could be easily resolved via better quality control. Dying motherboards are just one of them. Some phones suffered from camera lens getting foggy, parts misalignment, some phones are heating more than others or one of sim slots didn't work. I believe those are early production models but you can get one with problems by accident and then what? I can definitely recommend this phone, just don't try to save some bucks from importing it or you can get into
serious problem.
Click to expand...
Click to collapse
I will totally agree with the warranty. That's why I waited (and waited...lol) for the North American version.
Ed