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I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
RaulTT said:
I have been having some problems with the front speaker lately. Most of the time when I get an incoming call or make a call no sound comes through the front speaker and have to put the loudspeaker on to hear anything. The weird part is that from time to time it works fine usually after using the wired headphones. Oh an the volume is set to max.
Has anyone else had the same problems? How to fix this? could it be that I changed some settings inadvertantly?
Click to expand...
Click to collapse
Mine did not work at all any more. I even did a hard reset; no change. I have now sent it back to HTC for repairs.
Robin
Same here
Mine doesn't work at all.
Wow, I guess we should start a poll where people would select which problems they are experiencing:
1. Wi-Fi
2. BT
3. Front earphone
4. Radio
5. Bad painting
6. Shutting down suddenly
7. None of the above
More than one could be chosen... That would ballpark the size of the problem. Maybe some production batches were messed up due to the hurry from Qualcomm to deliver the already delayed parts? Maybe HTC came to that point where the brand is far larger than is the company's capacity of growing (especially in terms of QA)...
-Feaps
I have the same problem. The wired is that it ocassionally works. Another problem is that FM not always working. I bought the device in German. But now I'm in China. Any one knows how to fix? I don't know how to disassemble it. But I'm curious, maybe some pin is loose?
Same for me, the front speaker didn't work for 48 hours and then worked again I don't even know how
No sound speaker htc touch
I have the same problem, no sound from de phone, when switching to handsfree mode i hear de caller
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
robincop deel 2 said:
My device has been returned today.
Have not had a chance to test it. Will do so when I get home tonight (in 8 hours). I will let you all know if it has been resolved.
As a remark to fran_mad's post; In my case, even after a FULL HARD reset, the speaker did not work.
I therefore do not think it was caused by a software problem.
Kind regards,
Robin
Click to expand...
Click to collapse
Motherboard has been replaced and all works OK again.
Good and quick service from HTC (free pick-up and delivery within one day)
I am still not sure if I like this one better then my good old sleek, slim and sexy Touch.
no sound from phone speaker
fran_mad's solution did not work for me.
I am affraid it's a hardware thing with me too?
I checked volume, did soft and hard resets (clear storage) but frontside speaker does not work!
HTC technical Support is going to collect my phone tomorrow. I will post my proceedings...
frontside speaker repaired
HTC Techsupport repaired my Touch Cruise within a week. Bravo!
See if it keeps working this time!
Same here. Front speaker started to fail a few times. 1 week later it totally stopped. Was repaired by HTC (EuroTwice.be) in 2 weeks.
Front speaker stopped working after 1 month usage - motherboard replaced by htc within 12 days. But now the device shuts down by itself sometimes - will send it to htc again tomorrow - meanwhile i am very disappointed about my Touch Cruise.
Gerhard
Hi
I have problem with the front speaker.
The sound is "blurry" if i put the caller to rear speaker the sound is crystal clear.
So the problem must be in front speaker??
I search the net but i cant find where to get it?
Is somebody have the front speaker from dead Prophet?
TNX
fran_mad said:
Hello,
I have the same problem and found that this happened when starting an application that uses only rear speaker or hands free speaker (e.g. Tom Tom, Compe Pocket, etc.)
And the problem is not of that application, the problem is in the phone application of the cruise. I think that these applications mute or power off the front speaker and the phone application don´t activate it.
I have found a solution to this. When making or receiving a call, press many times speaker or hands free button on display and after many times, speaker works again.
Now, I am looking for a new phone application, in order to quit HTC application. Somebody knows a good phone application to use in Cruise????
Many thanks in advance.
Click to expand...
Click to collapse
just wanna share with others..
my touch cruise experienced this weird problem since yesterday.i've tried fran_mad's method and and its works!! thanx dude! i'm still figuring why the heck this kind of problem happened as i didnt change any setting on my phone.
Sorry for being clueless but what do you guys mean by "front/rear speakers"? I thought there is only one speaker on the back side of the phone and a universal connector for handsfree - earphones+mic?
There are two speakers, one in front and one on the back. My front speaker died and was repaired by htc - new motherboard. Seems to be a known problem...
hey everyone,
I am new here but i have been along time windows mobile user and I've always had samsung pda's hence thts where sammyluva comes from.I just got the tp2 yesterday and I realized when the screen is tilted and I touch the screen with my finger it wiggles back and forth. is defected or is tht normal.
Also at one point I had my headset connected and i got a call. picked up no sound at all, almost like it was on mute. I soft reset it and it worked. Has this happened to anyone else?
GPS lag is there as well. I heard some people did a hard reset, did this work and improve the gps lag?
thank you in advance everyone!
Never had the wiggles on the tilted screen, interesting.
Headset? More info needed!
Lag is improved out of the box over prior models, but what app are you running? If it's a 3rd party paid app, you might want to download the fix from HTC.
Google Maps picks up within a few seconds, and works much better than any other phone I have had (iphone or other htc models!). Driving, you get a little lag, but that's probably the best it will ever get.
Hello Syntrix, the screen doesnt wiggle by itself, but when its fully tilted and you touch it with your finger it moves back and forth. Not sure if its normal or not as i've never had pda with a tilt screen before.
As for the headset, I was wearing a regular headphone and I got a call when I answered the call I couldnt hear the person that called and they couldnt hear me. I soft reset and it didnt happen since.
For the gps, I am using TOM TOM 7 and the lag was very bad today that its almost useless to use it as a gps.
Not a headset problem but I lost sound from the speaker while connected to the cars BT. I reset the phone and it fixed itself. Last night while home, I lost all sound and had to reset. Stock VZ TP2.
sammy, i have same problem with the wiggle. It has gotten worse over time. wasn't there when i first got it. now it no longer clicks in to place tilted back to flat. wiggles all the time.
i got a replacement from verizon under the 30 day worry free, same problem. I called HTC they said it shouldn't do that. the rep had one in front of him and said it stayed stiff. very frustrated ...love the phone but i guess I just live with it until next phone.
[NEVERMIND...I GOT IT WORKING. IT SEEMS LIKE A BAD CONNECTION TO THE SPEAKER. IF I PUSH DOWN ON IT, IT WORKS FINE.]
This morning I was listening to one of my podcasts through bluetooth (A2DP). When I was done, I turned bluetooth off to bring the sound back to the phone. I wanted to show someone a youtube video. It was playing fine through the phones on-board speaker and then all of the sudden it just stopped playing the audio. The video was still playing. Initially I thought it was just a youtube thing but then I tried the music player and no audio would play over the phones speaker. I then tried rebooting the phone. Still no luck. I then used ROM manager to restore one of my backups. No luck. And yes, I have checked all volume levels and they are all turned up. The in call speaker works just fine but speaker phone does not. Any suggestions?? Bad speaker/connection? Do I need to go back to the shipped ROM and unroot the phone?
Push down on what?
I am having the exact same issue!!!
Phone calls work fine. But, no sound from speakers.
So I dont hear any notifications, cant put the phone on speaker, no alarm sound, etc.
ok.
i was able to resolve the issue. I had to push down hard on the speaker with my thumb, and wala!!! it started working.
i did a factory reset though... arrrrrgghhh... i wish i had tried this before the dang factory reset. Oh well, atleast the sound is working now.
I had this problem when I bought my Captivate and installed a clear plastic case made by Incipio. The case had a really tight fit. I believe it was squeezing the Captivate housing which causes the speaker to not make a connection to the circuit board. I found out when I was just playing around with ringtones and suddenly I couldn't hear anything coming out of the speaker. I rebooted the phone and even the animated AT&T and Galaxy S logos didn't make a sound. I played an MP3 and still no sound until I lightly tap the phone against my palm. I got the sound back. This happened again when I was showing a video to my friends. The sound cut off. I tapped the phone against my palm again. I got the sound back.
The following morning, I removed the case and played an entire album through the speakers. I did not encounter any speaker problems. I concluded that it must have been the tight case by Incipio which I had purchased at the AT&T store. I returned it and got the Body Glove gel case. Better.
Okay, so my samsung captivate speaker is pretty much broken and doesn't work properly anymore. I've had it for about a few weeks and now the speaker just doesn't make any more sounds. Music will not come out etc....i can get sound to work for a little bit but its only temporary and goes back to not working, i just hit the speaker part and it randomly starts to work again but it doesn't stay like that so im wondering if i can return it.
I bought it off craigslist so i don't have the receipt or anything like that, i also don't have the box since its at a friends house. Im wondering if i can go to an AT&T store and exchange it for a new one no questions asked without the receipt or box and the fact that i didn't buy it from at&t personally but it is originally from an at&t store (obv). Or will i have to do the other dreaded task of sending it back to samsung and be phoneless.
I doubt AT&T would accept it without anything at all, is it really that hard to get your box at your friends house? But besides that unless you can prove you're within your 30 days they wont do anything unless you have insurance. In your case I'd contact Samsung directly and they can probably run the serial, obviously you're still within a year lol.
okay, damn thats a shame.....i have to go through samsung. Im pretty sure its past the 30 days already too.
I had speaker problems when I slipped my Captivate into a really clear case made by Incipio. I believe that was the culprit. I also had to hit the phone against my palm to get the speaker to work again. I remove the phone from the case and played an entire album via speaker. No problem there. I returned the case and bought a Body Glove skin. Better.
Yea......the speaker is somewhat working fine now after playing youtube and some songs again......will see how it holds up.
I might just not send it back and go through all the hassle, i think it got messed up when i dropped it, shame cuz it was the only time i dropped it, maybe something got a little loose.
I havn't had the speaker not work on me for a good 6 hours so far will keep monitoring it.
me too. i bought it on ebay. So i dont know if at&t will fix it or replace it.
My external speaker stopped working for the first time today also. I read over on an AT&T forum that if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
Just another notch in the belt for what a crap product Samsung made. I've never dropped my phone or anything. Others are having this problem so it's a build quality issue or something. The connection with the speaker must be weak.
so i guess there's no other way to fix the problem except getting a new or refurb one?
Sound not working over loud speaker
Unplugged my cappy this morning and headed to work. All has been very quite...too quite, then realize that my cappy isn't making any noise
*panic mode* no media sound, ringtones, etc...
Read on the at&t forum that you can press firmly on the speaker and it 'fixes' the problem. WHAT!!!....that's a crappy cappy fix, anyway, what can you do... Speaker is working again, for how long? I don't know.
Same here, dropped my phone a couple of times. External speaker starts acting weird, connection keeps coming and going. Tapping fixes the problem only temporarily, it goes back to being dead only after a couple of seconds / minutes. seriously crappy. Everything else works fine though, headphone conenction / telephone speaker seems alright.
dallasweb said:
Unplugged my cappy this morning and headed to work. All has been very quite...too quite, then realize that my cappy isn't making any noise
*panic mode* no media sound, ringtones, etc...
Read on the at&t forum that you can press firmly on the speaker and it 'fixes' the problem. WHAT!!!....that's a crappy cappy fix, anyway, what can you do... Speaker is working again, for how long? I don't know.
Click to expand...
Click to collapse
Yeap. Pressing down on the speaker did the trick. It sorta fixed the problem. Cheers man.
As mentioned, if you can press down or slap the back of the phone and sound begins to work again, you have a shorting speaker or perhaps a poorly contacting ribbon cable. You can open the phone up and re-seat this in hopes it will help. It uses a ribbon cable design with a lock snap to press it against the contacts. I'd advise gently lifting the contacts with a small needle or tweezers then re-seating and retesting.
If you do that let me know and please report your results. You can also replace the speaker as well. I have an extra I don't currently need.
I purchased my Captivate on eBay just after Christmas, turned out the camera had a problem in the lens so I told them it was randomly rebooting. They allowed me to go exchange the phone since it was under warranty (had insurance but didnt use it) and since then, I have replaced it 2 more times.
See if you can talk to them on the phone and find out if your still covered, luckily I have a warranty exchange store near by, so it was real easy for me to exchange.
edit: forgot to mention I never had a receipt, I told them I got it from a third party seller. Since its an ATT phone, they should still accept the warranty
Press on the speaker if you have no sound!
Don't mean to dig up a dead horse but if you are having external sound issues I can verify pressing on the speaker does fix it.
This I discovered after 2 nandroid restores and a 4 reflashes with clean wipes. Plus removing several apps I had just installed.
Now I get to reinstall everything and update my ROM again.
It pays to search before panicking.
Intermittent speaker issues, specifically when I turn the speaker vol up to Max while playing music, burping the phone helps,
sent from my I896, rockin fasty kj3
Its funny you said this because I bought my girlfriend a captivate a couple months ago off eBay. The phone itself is fine last month the speaker also went out. It would only work if she tapped on the back of the phone. Well we called AT&T and told them, all they did was check the imei and see when it it was bought. It was only 11 months so its a good thing it failed now and not later. After a couple hours of troubleshooting with the good folks at AT&T and doing a master reset even though I told them that had nothing to do. They then transfered me over to the warranty department where a spent a couple more hours doing the same troubleshooting I did as with the AT&T reps. At last they said they would send me a new captivate. You should call the worst they can say is no.
Sent from my MB865 using XDA App
For those of you who do not have warranty or insurance, there is a fix for this.
I just got done with re assembling the phone after a fix I performed. It is real easy to do.
Things you need:
-A screwdriver (whatever the size is when you open the back cover, the four screws you see, that size)
-A small flat head screwdriver if you have one (not necessary but would help)
-Patience and some common sense.
Ok, to start off follow these steps http://forum.xda-developers.com/showthread.php?t=740022 to open the first 6 screws and then how to pop open the screen from the bezel(this is when a flat head screwdriver would be useful).
(go just to the step till the fifth picture in that thread, no need to go beyond that opening things!)
Now, you would see a screw on the left of the speaker. Now, other threads said that by loosening that screw the speaker would work. But, I did that and still had issues so I opened the phone like 4 times in total before I found out what it was. Now, notice that the speaker unit has a cable (orange colored) running into the main phone chip. It is connected there through which it functions. When you open that above mentioned thread to open the phone there is a picture showing to remove the that belt from the board. Follow that instructions, flip that tiny black clip up to remove the belt. In some cases there might be a blue sticker kind of thing on the belt, just take off that sticker. The problem seems that the belt is loosing contact which doesn't allow the speaker to get the sound input to put out sound through the speaker. So, take off the belt by flipping that switch and re insert it out there. Try to push it in properly or enough to align a white line on the belt and the chip. There is a white line to guide us there. That line should be totally straight when the belt is inserted appropriately. And now, flip that clip down and lock it. If you have loosened the screw left to the speaker, put it back in in normal force not excessive(no need to be more gentle here). You cannot leave it loose because it makes the whole unit move when it is loose eventually pulling off the belt from its place which causes the sound cut outs. The whole trick is to get the belt right in its place. So, make sure it is tight but not extra tight after you have managed to get the belt right. Put everything back together and now when you screw the last 6 screws again, the one in the top speaker corner affects the speaker unit, so don't push it too hard in. Just normal screwing. The rest should be done properly with normal force. This should solve it. I figured this out after opening the phone 4 times. And now playing songs since the past 6 hours non stop and its back in action again!
For all this, i did put in the battery and start the phone when I had opened it and tried messing around and figured out what was killing the sound, so this should be the ultimate solution to it. There is nothing else that can be affecting it now.
Most people must had faced this because they dropped their phones before which made the belt to move and hence the loose contacts inside. If not then, there are high chances that you bought it from someone or somewhere who had dropped it before!
Well that's it! Also, don't freak out in having to open the phone. You should just go to the step till the fifth picture. Which is very easily achievable!
Go, have fun with your WORKING speakers now!
More Useful speaker fixes
I am on my second captivate, I got a refurb since the speaker died on my first one.
My second speaker just started dying.
Before I had even read this thread all the way to the end I decided to tear apart my phone to get to the speaker to see if there was something loose that i could re-solder or reconnect.
Have you ever dropped a magnet in the dirt and picked it up and it was cover in little bits of iron?
I discovered that when I peeled the little metal cover off the speaker that it was covered in little tiny bits of metal that were stuck to the magnetic face of the speaker. I don't know how much this affects the speaker function but I cleaned it off and plugged the speaker back in and put it together and it works great.
I took a small flat head screwdriver that was magnetized and carefully scraped off the little bits of metal wiped it all clean. you wouldn't believe how much crap gets through that little tiny screen. I was able to peel of the little metal cover with my fingernail. It was very easy to take off, you could even remove the speaker cover without disassembling the the back cover.
I am not certain if my cleaning fix will solve the problem since I had removed the cable and shoved it all the way back in, but it might help make the speaker louder.
Anyways there's my first post. Hope it helps you all.
Number1Gsxxr said:
if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
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Click to collapse
Unbelievable but... It worked for me too! Thanks!
My external speaker stopped working for the first time today also. I read over on an AT&T forum that if you press on the speaker it will get it working again. I just tried it and now my phone works again. I had to press a little below the speaker.
Yes this solve the problem for the speaker no phone punch
I put a small piece of thick tape under the battery cover near the speaker and this keeps pressure on the speaker.
Well I dropped my OPO into a creek in about 2 feet of water. After being submerged for about 15 minutes I thought it was toast. I put it in the ol' bag of rice for a few days and to my absolute amazement it booted right up and works flawlessly except for one issue.
The loudspeakers are so quiet at full volume you can barely hear them. Earpiece speaker works fine. I popped the back off and took the speaker assembly out and removed one of the two speakers. It looks fine and there is no moisture in it. If I set it on the board contacts at full volume I can barely hear it play.
Do you think a new pair of speakers would fix the issue? Can I test the board outputs to see if its putting out enough juice to run the speakers? Any thoughts or input would greatly be appreciated!
Hey - same happened to me! Except much less water! I put my OPO in a damp pocket after heavy rain (!) and it seemed to be a goner. 2 days later after putting it in a bowl of rice it works fine now, phone speaker and microphone work, only thing not working is the lower/music speakers. Headphones work fine too. Any easy way to replace/fix this? Heard a loud crackling/static noise coming from the speakers after the initial water exposure if that means anything.
I'm another one looking for a solution to this issue.
Anyone found one? Thinking about trying to replace the speakers, but not wanting to faff with that if that isn't the problem.
Word of advice to everyone. Don't drop your phone in the bath!!!
I am in the same situation as well, sent it for speaker replacement and the repair guy showed that even replacing the speaker module will result in low volume output. Nothing can be done unless replacing the motherboard maybe?
I sent it to a local shop, not the service centre by the way.
kaz93 said:
I am in the same situation as well, sent it for speaker replacement and the repair guy showed that even replacing the speaker module will result in low volume output.
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Click to collapse
This happened to me as well. I was biking and crashed, falling into an overflowing ditch, completely drenching my pocket and my OPO inside.
I immediately took it home (my laptop got drenched too ;w; that one's at Asus being fixed) and left it in rice for the rest of the day, only to find that the speaker played, just barely audible at full volume, and the microphone and ear piece worked perfectly fine. I bought replacement speakers shortly afterward and replaced them, but, like kaz93 said, didn't do anything, it was still really quiet. It must be on the logic board or something.
I'm probably just gonna get the Google Pixel when it comes out XD
Speakers are the most sensitive part of this phone. I also had to replace mine after watering the device. You can afford them cheap for just a few bucks on aliexpress and they work perfectly