Camera Lens Glass Fallen Out! - Google Pixel 3 Questions & Answers

Just noticed that my camera lens glass has fallen off, check the picture, looks like the glue has just given up!
This together with my other issue of a wonky gyroscope calibration (separate post on this!) gives me real doubts about build quality and QA.
Otherwise i love the handset, really disappointed, anyone else had this ?

What case do you have? MNML frost white?
Wysłane z mojego Pixel 3 przy użyciu Tapatalka

And that scuffed top corner. Ever dropped or bumped the phone?

orbital247 said:
Just noticed that my camera lens glass has fallen off, check the picture, looks like the glue has just given up!
This together with my other issue of a wonky gyroscope calibration (separate post on this!) gives me real doubts about build quality and QA.
Otherwise i love the handset, really disappointed, anyone else had this ?
Click to expand...
Click to collapse
That device is not a Pixel 3. Do you really think Google will replace whatever device this is with that damage on the corner? You're trying to get something else because of the gyroscope issue but it seems obvious that you messed up the device by bouncing it off the floor. The glue just doesn't "give up". You basically broke the phone and if you don't have insurance then you are probably out a bunch of money.
Which device is that anyway?

bobby janow said:
That device is not a Pixel 3. Do you really think Google will replace whatever device this is with that damage on the corner? You're trying to get something else because of the gyroscope issue but it seems obvious that you messed up the device by bouncing it off the floor. The glue just doesn't "give up". You basically broke the phone and if you don't have insurance then you are probably out a bunch of money.
Which device is that anyway?
Click to expand...
Click to collapse
It's a pixel 3. You need to look again. I thought the same as you when I first saw it. The picture is deceiving. That damaged corner is the upper left corner of the back of the phone. Look at it that way and I'm sure you'll see what I mean.

robocuff said:
It's a pixel 3. You need to look again. I thought the same as you when I first saw it. The picture is deceiving. That damaged corner is the upper left corner of the back of the phone. Look at it that way and I'm sure you'll see what I mean.
Click to expand...
Click to collapse
Got it. Sorry you're right.

bobby janow said:
Got it. Sorry you're right.
Click to expand...
Click to collapse
Hey, stuff happens. When I first looked at it, I thought it was the upper right hand corner of the back of the phone. It's an easy enough mistake to make.

haax said:
What case do you have? MNML frost white?
Wysłane z mojego Pixel 3 przy użyciu Tapatalka
Click to expand...
Click to collapse
It's from Ebay UK, just search Google Pixel Series Ultra-Thin 0.3mm

cswithxda said:
And that scuffed top corner. Ever dropped or bumped the phone?
Click to expand...
Click to collapse
Scuffed it on a wall when someone barged passed me, wasn't a hit so much as a graze so i'd be very surprised if that was the cause.

bobby janow said:
Got it. Sorry you're right.
Click to expand...
Click to collapse
Apology accepted

orbital247 said:
Apology accepted
Click to expand...
Click to collapse
Lol. You're still going to have a hard time getting a replacement with that ding i believe. But good luck. You think you could have thrown the gyroscope off kilter along with the camera lens? You'll know soon enough if they replace it for free.

bobby janow said:
Lol. You're still going to have a hard time getting a replacement with that ding i believe. But good luck. You think you could have thrown the gyroscope off kilter along with the camera lens? You'll know soon enough if they replace it for free.
Click to expand...
Click to collapse
The Gyroscope issue was reported the day after i got the phone (30 days ago) when i noticed the pictures looked wonky. The Lens issue i noticed when resetting the phone to send back for the RMA google agreed for the Gyroscope issue.
I updated the original ticket to say that the lens was now missing and it happened way after the initial issue and they now won't RMA until they've investigated the lens issue....
Fortunately when i logged the Gyroscope issue i sent across a video and pictures of the phone to demonstrate that it was in pristine condition.
You are right though they are now going to link the two in there own heads even though they had agreed to an RMA !
I've got insurance but i'm loathed to use it when the phone has the underlying gyroscope issue straight out of the box.

orbital247 said:
The Gyroscope issue was reported the day after i got the phone (30 days ago) when i noticed the pictures looked wonky. The Lens issue i noticed when resetting the phone to send back for the RMA google agreed for the Gyroscope issue.
I updated the original ticket to say that the lens was now missing and it happened way after the initial issue and they now won't RMA until they've investigated the lens issue....
Fortunately when i logged the Gyroscope issue i sent across a video and pictures of the phone to demonstrate that it was in pristine condition.
You are right though they are now going to link the two in there own heads even though they had agreed to an RMA !
I've got insurance but i'm loathed to use it when the phone has the underlying gyroscope issue straight out of the box.
Click to expand...
Click to collapse
The insurance is the $200 deductible one? I have that too and it seems like a lot to pay for a refurb. At this point it might be your best option, unfortunately. I don't think I'd use it unless the phone got destroyed, lost or unusable but it's still a lot of money to shell out. You could tell them that the gyroscope issue caused you dizziness and then you banged the phone trying to get oriented. haha j/k naturally but good luck nonetheless. Update when this is resolved. I still have that cool program you used. Just checked and I'm at 0.1 pitch and roll average.

orbital247 said:
Scuffed it on a wall when someone barged passed me, wasn't a hit so much as a graze so i'd be very surprised if that was the cause.
Click to expand...
Click to collapse
It *shouldn't* be the cause but it could be.

Related

My N5 camera now has a dark spot

So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.
I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.
I read somewhere that this is caused by a dust particle inside the camera lenses.
So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it :silly:
So, yes, any opinions would be welcome.
Thanks guys
p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
I wouldn't advise you to open the device up yourself.. You will surely loose warranty if you mess up.
If you think it's a hardware issue then Flash the factory images from Google to return to stock
, reset the tamper flag, lock the bootloader and send it in..
Sent from my Nexus 5 using Tapatalk
alxg49 said:
So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.
I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.
I read somewhere that this is caused by a dust particle inside the camera lenses.
So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it :silly:
So, yes, any opinions would be welcome.
Thanks guys
p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
Click to expand...
Click to collapse
Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.
A bit of googling did reveal others with the same issue...
I have tried a can of compressed air, tapping phone...No joy, it's still there...
I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!
RMA, warranty...are looming...any other ideas peeps?
Cheers
Win$t said:
Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.
A bit of googling did reveal others with the same issue...
I have tried a can of compressed air, tapping phone...No joy, it's still there...
I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!
RMA, warranty...are looming...any other ideas peeps?
Cheers
Click to expand...
Click to collapse
I tried the tapping trick too - did not work for me either
I'm still contemplating over the idea of reverting to stock, locking the bootloader and sending in my faulty unit. It would probably take a couple of weeks and I don't want to part ways with my N5 for so long. But living with that nasty blemish on my camera is equally frustrating
I'm going to try this.
https://www.youtube.com/watch?v=vioySXQv5Gs&index=141&list=WL
I had this issue a few months back; the image you posted looks identical to the issue I had.
Google covered it under warranty and sent me a new device. They asked me to do a full factory reset to confirm it wasn't software related. The process was pretty smooth: if they do send you a new device, you just send your N5 back once it comes so you're not stuck without a phone for a while or anything. They do put a hold on your credit card for the price of the phone until they get your phone, though.
I had it rooted and everything prior to sending it in, but I unrooted/reset the tamper flag before sending it in (and did a factory reset obviously).
I have the same problem but with Nexus 5x. Not 100% sure was the dark spot in the middle at the beginning or not. Now the device is about a week old.

Severe lens flare on camera - prob. hardware related

On my small Pixel (black 128GB edition) I get severe lens flares in situations, that were never a problem for any smartphone before.
https://www.youtube.com/watch?v=pfz8YmHmeJ4 The video here illustrates the issue pretty well, several very well known people on YouTube + Twitter have encountered the exact same problem, including @MKBHD, @DetroitBORG and @superscientific !
I'd like to know if there are devices out there that don't have this problem. You won't see it in all lighting situations, but it's very pronounced in some - where it shouldn't be.
I have.noticed this today on my camera I attached a photo the halo or flair can be seen at the bottom the pale grey around the bottom left and right. Like you say, it's only in certain light conditions and certain angles. Must be the glass that surrounds the lense.
Looks like the the phone has been rushed out and not tested properly.
Two more photos
This is definitely a design floor as happens if the camera is on its sides, upside down and normal. Really didn't expect this from such a highly priced phone.
Some more photos from me:
I'm talking to support via the built in support. I'll let you know what they say.
I'm taking mine back to the carrier store in an hour. No way I'm going to accept this.
This is happening to me as well. Definitely a deal breaker, unless covering the glass with a case fixes the problem. It's a shame, because the camera blows everything else out of the water.
Been in contact with EE and they have said my handset is defective so they are sending me a new one tomorrow. Excellend support from them, Thought it would have been a pain in the arse
Mcyates said:
Been in contact with EE and they have said my handset is defective so they are sending me a new one tomorrow. Excellend support from them, Thought it would have been a pain in the arse
Click to expand...
Click to collapse
Well be prepared for disappointment. My phone has it too. I guarantee every Pixel does. Probably because of the subtle curve on the rear glass.
Nitemare3219 said:
Well be prepared for disappointment. My phone has it too. I guarantee every Pixel does. Probably because of the subtle curve on the rear glass.
Click to expand...
Click to collapse
Yeah I'm not going to hold my breath, but the guy who done the video in the first post had two pixels and only one of them done.this. I'll just keep returning them until I get one that works
Google said they didn't know about this but they have forwarded the link to this thread and the YouTube video so they can investigate further.
Mcyates said:
Yeah I'm not going to hold my breath, but the guy who done the video in the first post had two pixels and only one of them done.this. I'll just keep returning them until I get one that works
Google said they didn't know about this but they have forwarded the link to this thread and the YouTube video so they can investigate further.
Click to expand...
Click to collapse
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Nitemare3219 said:
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Click to expand...
Click to collapse
Thanks for the lim, well I can't stop the new phone arriving so I'll just take hold of it and wait for the update.
really
Nitemare3219 said:
https://www.reddit.com/r/GooglePixe...googler_on_halo_effect_can_be_mitigated_with/
Click to expand...
Click to collapse
Do you really believe they are going to eliminate the halo with that approach?
No way. It's a design flaw. The question is how does that digital picture site
give this phone such a high rating and they never saw this in any of their pictures?
This just doesn't add up. I am awaiting the XL to come back in stock to order
but this is a deal breaker for me unless this is a defect on a few phones.
CC
cc999 said:
Do you really believe they are going to eliminate the halo with that approach?
No way. It's a design flaw. The question is how does that digital picture site
give this phone such a high rating and they never saw this in any of their pictures?
This just doesn't add up. I am awaiting the XL to come back in stock to order
but this is a deal breaker for me unless this is a defect on a few phones.
CC
Click to expand...
Click to collapse
DxOMark actually did mention the lens flare/halo if you read the entire review... they just call it something more technical.
Yes, I fully believe they will be able to correct for this issue, at least SOMEWHAT, in software. I think the question will be whether or not they can actually preserve detail in the area where the flare is occurring. Google has pulled off some amazing feats with this camera just because of its software... they're not going to claim to do something they can't do.
Halo
Nitemare3219 said:
DxOMark actually did mention the lens flare/halo if you read the entire review... they just call it something more technical.
Yes, I fully believe they will be able to correct for this issue, at least SOMEWHAT, in software. I think the question will be whether or not they can actually preserve detail in the area where the flare is occurring. Google has pulled off some amazing feats with this camera just because of its software... they're not going to claim to do something they can't do.
Click to expand...
Click to collapse
So you are saying this is on all Pixels? Not a defect of a few?
CC
cc999 said:
So you are saying this is on all Pixels? Not a defect of a few?
CC
Click to expand...
Click to collapse
According to Google, yes. The lens assembly is subject to very tight manufacturing tolerances. Every Pixel is going to have this issue.
Got my new phone, and as stated above I still have the flair so I'm really.imterested into what Google can actually do. I'm off to the park with my dog layer so I'll take lots of photos and upload them here if they have any flare issues.
Don't accept this. Take it back to your point of sale. Get another phone. I am so ****ing done with this.
"We completely, retardedly screwed the entire design of our phone and will now make you use a certain camera mode to mitigate (not resolve) the issue in software"
None of you should accept this.
Out of maybe 100 photos I have taken with this phone, you can maybe see it in like 3-4 photos. Only really happens on my end if I am shooting directly into a light source which most photos are pointing away from a light source. It's not like every photo comes out like this.
I am very very happy with this phone and the camera.
RoccoN4 said:
Out of maybe 100 photos I have taken with this phone, you can maybe see it in like 3-4 photos. Only really happens on my end if I am shooting directly into a light source which most photos are pointing away from a light source. It's not like every photo comes out like this.
I am very very happy with this phone and the camera.
Click to expand...
Click to collapse
Just been to the park and took some photos only one photo out of about 50 had a halo. I believe Google will fix this.
I've added some of the photos i took today.

major problem

Hi, I have a Google pixel which i had for Xmas, And been working flawless since day 1. Problem now is that every time i open the camera app i get this error. Neither cameras work from the main camera app. WhatsApp cameras work but only front camera, When trying to switch between them in WhatsApp the camera freezes up. Has anybody else encountered this problem ?
Thanks
https://productforums.google.com/forum/#!topic/phone-by-google/FWjBDdTJvEg;context-place=topicsearchin/phone-by-google/category$3Acamera%7Csort:relevance%7Cspell:false
mtoomey79 said:
https://productforums.google.com/fo...-place=topicsearchin/phone-by-google/category$3Acamera%7Csort:relevance%7Cspell:false
Click to expand...
Click to collapse
Thanks for the reply, followed those instructions and nothing.
Try reaching out to Support (from within the phone)? They should offer some help.
Or, see if there's any service test menu available for the pixel? (Google search not helpful, I'm afraid).
kartnite said:
Try reaching out to Support (from within the phone)? They should offer some help.
Or, see if there's any service test menu available for the pixel? (Google search not helpful, I'm afraid).
Click to expand...
Click to collapse
Spoke to support they said they was going to send out replacement details in post etc, Followed to tell them my screen had a slight crack in ( Just glass ) which apparently voids all warranty ?
Oh fudge... And I suppose there's no insurance to fall back on.
This is annoying.
No luck with the service test codes?
Tried factory reset?
Don't tell them it these things (slightly cracked screen).
milan187 said:
Tried factory reset?
Don't tell them it these things (slightly cracked screen).
Click to expand...
Click to collapse
Yeah tried everything still can't get it to work,
Is there any sensors on the front of the screen that could be affecting the cameras function at all? I can replace the screen but it's no good if my camera won't work.
ykdr-scott said:
Yeah tried everything still can't get it to work,
Is there any sensors on the front of the screen that could be affecting the cameras function at all? I can replace the screen but it's no good if my camera won't work.
Click to expand...
Click to collapse
Have you asked google if they will honor the warranty if you have the screen replaced? They were willing to do that for me when I came across my microphone issue, so that may be an option for you.
exad said:
Have you asked google if they will honor the warranty if you have the screen replaced? They were willing to do that for me when I came across my microphone issue, so that may be an option for you.
Click to expand...
Click to collapse
Maybe I can ask them,But doesn't it voids warranty if the screen is replaced by my self?
ykdr-scott said:
Maybe I can ask them,But doesn't it voids warranty if the screen is replaced by my self?
Click to expand...
Click to collapse
Yes likely it would, paying to replace it and have a fully working phone would be better than replacing your screen yourself and still having issues no?
I was going to say spend fifteen bucks and grab a camera from ebay, would be a cheap and easy possible fix, but I can only find one camera online and they want $90 for it. pfft. My next suggestion would be to take it apart and disconnect/reconnect the camera(s). Last Resort of course, but it sounds like you might be there already. You can nuke a ziplock bag of water to soften the glue tape around the screen. And get a micro torx set from whatever your walmart equivalent is (you will want at least two torx t5 bits) Teardown vids all over youtube.
phermey said:
I was going to say spend fifteen bucks and grab a camera from ebay, would be a cheap and easy possible fix, but I can only find one camera online and they want $90 for it. pfft. My next suggestion would be to take it apart and disconnect/reconnect the camera(s). Last Resort of course, but it sounds like you might be there already. You can nuke a ziplock bag of water to soften the glue tape around the screen. And get a micro torx set from whatever your walmart equivalent is (you will want at least two torx t5 bits) Teardown vids all over youtube.
Click to expand...
Click to collapse
Thanks for the reply, Can't take my screen out as it would literally fall apart from the top right now. Just don't see how this could effect the rear camera when the front one is inside the screen damage area, And front cam also works on third party apps just not the rear one.
Was going to unlock the bootloader and reflash the ROM but as it's on 7.1.2 it's impossible right now so it's just a matter of replacing the screen then cleaning/ reconnecting the camera

Light Bleed on Front Camera on Galaxy S8

Hey Guys I just got a brand new Samsung Galaxy S8 Orchid Grey.
It has only been a day and I love the phone but I was so disappointed to see that the phone suffers from light leak.
There is light bleeding from the bezel between the front camera as shown in this picture.
Is this normal and accepted? I saw some phones at a demo shop and the black ones didnt have this while the others did.
Do you guys have the same and if so does it affect water resistance?
Shall I keep it or exchange it and get a new one I got to pay 200$ for it.
Have attached pictures of my phone along with a reference picture of better quality.
please do let me know what you think
i had ordered my phone off amazon and noticed the light bleed. searched around and it didn't really find a clear answer to say if its a defect or just something that the phone has. i sent it back to amazon, thinking it was bad, and picked one up from best buy, they were the same price, so no big deal. opened up the new one and was met with disappointment, it looks like its a typical thing for the phones. guess its up to you if you want to just go with it or try again with another one. i did take the one from amazon to a shop to see whats up, they suggested to just return it. if they were to try and fix the gap, the water proofing would have failed. best of luck with it, seems like a good phone so far
kashb91 said:
i had ordered my phone off amazon and noticed the light bleed. searched around and it didn't really find a clear answer to say if its a defect or just something that the phone has. i sent it back to amazon, thinking it was bad, and picked one up from best buy, they were the same price, so no big deal. opened up the new one and was met with disappointment, it looks like its a typical thing for the phones. guess its up to you if you want to just go with it or try again with another one. i did take the one from amazon to a shop to see whats up, they suggested to just return it. if they were to try and fix the gap, the water proofing would have failed. best of luck with it, seems like a good phone so far
Click to expand...
Click to collapse
Hey thanks for the reply.
So the one you got from best buy does it have the same problem?
Does light reflect and if so where?
This is what samsung chat told me
yes, the best buy model has the same problem in the same area. the light shows at the front facing camera and the iris scanner. i talked to a rep myself and he had suggested that i take it to a repair center.
*the person you talked to could be right, maybe it is just the lens or something.
Go for replacement. Practice the warranty thingy.
kashb91 said:
yes, the best buy model has the same problem in the same area. the light shows at the front facing camera and the iris scanner. i talked to a rep myself and he had suggested that i take it to a repair center.
*the person you talked to could be right, maybe it is just the lens or something.
Click to expand...
Click to collapse
Is this normal or not I am seriously very confused right now.
Shall I keep it or exchange it
pogi.paul0119 said:
Go for replacement. Practice the warranty thingy.
Click to expand...
Click to collapse
I dont have warranty since I purchased it out of the country. The only option i have is that i spoke to a shop seller who is ready to exchanged it for a new phone with warranty and i have to pay 200$. So i am wondering if the new phone i get also has the same issue.
salvator101 said:
Is this normal or not I am seriously very confused right now.
Shall I keep it or exchange it
I dont have warranty since I purchased it out of the country. The only option i have is that i spoke to a shop seller who is ready to exchanged it for a new phone with warranty and i have to pay 200$. So i am wondering if the new phone i get also has the same issue.
Click to expand...
Click to collapse
Unfortunately, I don't know if it is normal or not. I'm hoping it is normal, I'm keeping the one I bought from Best buy. I guess in your case it may be worth it to get the exchange, since you'll get a warranty with it. Best of luck with everything!
kashb91 said:
Unfortunately, I don't know if it is normal or not. I'm hoping it is normal, I'm keeping the one I bought from Best buy. I guess in your case it may be worth it to get the exchange, since you'll get a warranty with it. Best of luck with everything!
Click to expand...
Click to collapse
well true i will get a warranty with it but i am also paying 200$ bucks for it and if it is the same thing then I would be very very disappointed.
Do you know anyone else who has a S8 or Note 8 and suffers from the same?
Also where does the light bleed occur on your phone exactly?
salvator101 said:
well true i will get a warranty with it but i am also paying 200$ bucks for it and if it is the same thing then I would be very very disappointed.
Do you know anyone else who has a S8 or Note 8 and suffers from the same?
Also where does the light bleed occur on your phone exactly?
Click to expand...
Click to collapse
No, I don't know anyone with the same phone. The light comes directly above the front facing camera and the Iris scanner.
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Paradoxxx said:
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Click to expand...
Click to collapse
You must having it increase your brightness to max and keep a white background/wallpaper and then check.
I just went to a Samsung Service Center and first he told me that it was normal and not an issue then i insisted on showing me another phone so he showed me a device whose repairs he had just concluded with a brand new screen and that phone had the same issue! not an issue its just reflection apparently.
Check yours again in a dark environment and let me know
kashb91 said:
No, I don't know anyone with the same phone. The light comes directly above the front facing camera and the Iris scanner.
Click to expand...
Click to collapse
Apparently from the most of the phones I have seen all have this issue to some extent.
I dont know what to do if I should sell it off and or pay more and get a new one or keep it.
When you put a cover on you cant see anything but still once you see you cant unsee it
Paradoxxx said:
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Click to expand...
Click to collapse
Hi could someone who doesnt have this issue post pictures of it with proof so I can show it to my dealer.
salvator101 said:
You must having it increase your brightness to max and keep a white background/wallpaper and then check.
I just went to a Samsung Service Center and first he told me that it was normal and not an issue then i insisted on showing me another phone so he showed me a device whose repairs he had just concluded with a brand new screen and that phone had the same issue! not an issue its just reflection apparently.
Check yours again in a dark environment and let me know
Apparently from the most of the phones I have seen all have this issue to some extent.
I dont know what to do if I should sell it off and or pay more and get a new one or keep it.
When you put a cover on you cant see anything but still once you see you cant unsee it
Click to expand...
Click to collapse
So to see it you ONLY have to increase brightness to max in the dark with a fully white wallpaper? Yeah I'll be so upset if I have this..... ?
Paradoxxx said:
I do not have this issue here, so I would say its a manufacturing defect, and they are aware about it, and they actually try to make it look like its normal.
Click to expand...
Click to collapse
I checked another store and all their phones have the same. I havent seen one yet which doesnt have it.
Also does the notification LED bleed through the bezel when it is turned on?
crixley said:
So to see it you ONLY have to increase brightness to max in the dark with a fully white wallpaper? Yeah I'll be so upset if I have this.....
Click to expand...
Click to collapse
I mean it is more visible when it is on max brightness and a white background. Does your phone have it?.
salvator101 said:
I checked another store and all their phones have the same. I havent seen one yet which doesnt have it.
Also does the notification LED bleed through the bezel when it is turned on?
I mean it is more visible when it is on max brightness and a white background. Does your phone have it?.
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Not that I've noticed ever. I'm not going to strain to find it though
No worries it's something normal
Amsro said:
No worries it's something normal
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Does your phone bleed too through the bezel above the front camera and iris scanner?
My notification LED also bleeds through the bezel, is that normal?
crixley said:
Not that I've noticed ever. I'm not going to strain to find it though
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Could you please check if there is light leaking above the iris scanner and front camera and above the notification LED when turned on and let me know. I would really appreciate it
kashb91 said:
No, I don't know anyone with the same phone. The light comes directly above the front facing camera and the Iris scanner.
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Hey could you please check if the notification LED leaks through the bezel when turned on?
Hey guys could you please share your inputs here

Dust inside the camera lense

After only 2 months using the OnePlus 6 as a daily driver, dust came inside the camera lense. You can clearly see those particles and I tried wiping it off with a wet cloth but it remain there, so I'm definetly sure it's inside. How could this happen? I always used my op6 careful it never dropped.
I also saw another user in the op forums, he's having the same issue. (https://forums.oneplus.com/threads/dust.867476/)
Anyone else? I will post some pics later.
Is your phpne A6000 or A6003? A6003 is known to have particle issue.
jeromejeremytay said:
Is your phpne A6000 or A6003? A6003 is known to have particle issue.
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Really? I have an A6003 though
What is the difference between the models? How to deal with it when something like this happens?
Sent from my OnePlus 6 via Tapatalk.
contact oneplus
im sure they will be happy to fix if not replace.
memocatcher said:
Really? I have an A6003 though
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From what i read in this forum, A6000 is assembled in China while A6003 is assembled in India. The assembly done in India for these batch of phones were facing particle issues. Correct me if I am wrong.
jeromejeremytay said:
Is your phpne A6000 or A6003? A6003 is known to have particle issue.
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It's the other way round I think.
For those who wonder: https://drive.google.com/file/d/1SaUAVLTUDLW4U--BLdUd-IR8w9tttfrC/view?usp=drivesdk (it's the top camera lense)
I contacted OnePlus Support about this issue, and they will replace my device. It's quiet a shame that the Op6 is sich dust-prone.
hello, I also have this same issue after 15days of use ! oO
I never had this before with my OP1, 2 , 3 and 5T .....
It's the A6003
I buy the phone from a friend, in sealed box ....
I sent the issue to OnePlus, I hope he can make something
I already opened my old phones, but affraid to open this because of the back has glue to maintain them
xTremePower said:
hello, I also have this same issue after 15days of use ! oO
I never had this before with my OP1, 2 , 3 and 5T .....
It's the A6003
I buy the phone from a friend, in sealed box ....
I sent the issue to OnePlus, I hope he can make something
I already opened my old phones, but affraid to open this because of the back has glue to maintain them
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Wow! That is alot! Fingers crossed! I really hope mine is sealed properly! Some said in the OP forum that it could be from the alert slider. I'm afraid to use it now lol
whizeguy said:
Wow! That is alot! Fingers crossed! I really hope mine is sealed properly! Some said in the OP forum that it could be from the alert slider. I'm afraid to use it now lol
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yes it's a lot ......
but, by "chance" the upper camera is only the correction camera, I don't notice too many problems with pictures (for now) but I hope he will change this, the way I buy this phone was not important .... it's a construction error ....
imagine with water .... it's suposed to be waterproof .... but dust can go inside ...
Same issue on my main camera
Since 2 months i used this phone and i just noticed it last week. I dont know where to claim this issue as i bought imported set and warranty is not covered locally. ?
momantai09 said:
Since 2 months i used this phone and i just noticed it last week. I dont know where to claim this issue as i bought imported set and warranty is not covered locally. [emoji24]
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Yes, I've got it as well after 2 months. It's causing a black spot in my photos and OP won't repair it under warranty so I'm screwed.
So guys, I'm about to get a OP 6, can you guys confirm that the A6000 or the A6003 have this problem?
Ethan140310 said:
So guys, I'm about to get a OP 6, can you guys confirm that the A6000 or the A6003 have this problem?
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Both it seems, also it seems to be first batch of phones from what I've read so far. I'm on month 1 with my device, it came with 5.1.9 out the box, 0 dust yet. I don't use the slider above the power button, one theory was that dust get through from there.
Sucks not to nokt being able to use it tho, I was starting to like it... But since OnePlus don't think this is falling under warranty for some it just makes me not want to risk it.. P. S I always have a case on.
whizeguy said:
Both it seems, also it seems to be first batch of phones from what I've read so far. I'm on month 1 with my device, it came with 5.1.9 out the box, 0 dust yet. I don't use the slider above the power button, one theory was that dust get through from there.
Sucks not to nokt being able to use it tho, I was starting to like it... But since OnePlus don't think this is falling under warranty for some it just makes me not want to risk it.. P. S I always have a case on.
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Click to collapse
Just change from original case from the box to dbrand bumper case. Lets see either that dust will get through or not. As this bumper case cover every edge include that slider.
momantai09 said:
Just change from original case from the box to dbrand bumper case. Lets see either that dust will get through or not. As this bumper case cover every edge include that slider.
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As far as I can see, there isn't one for the OP6.
Here's the dirt/dust in mine. 2 months old.....
Here's an image not blown up with it. I've tried everything to get rid of it but nothing works. I can remove with an airbrush app easily from photos but videos look horrible....

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