Database Info

why was the money returned??

so i checked my bank account and the money that was spent for the nexus 5 was returned to my bank account?? what could be going on, it still says pending on the google page for my order.

Google put a pending transaction on the account to check funds are available and I believe it only lasts a couple of days before being removed.
Sent from my Nexus 7 using Tapatalk

aindow said:
Google put a pending transaction on the account to check funds are available and I believe it only lasts a couple of days before being removed.
Sent from my Nexus 7 using Tapatalk
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lets hope thats what it is =( im really worried now. hoping it did not get canceled or anything like that.

HRodMusic said:
lets hope thats what it is =( im really worried now. hoping it did not get canceled or anything like that.
Click to expand...
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You could always call and ask.
Sent from my Nexus 5 using Tapatalk

aindow said:
You could always call and ask.
Sent from my Nexus 5 using Tapatalk
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im gonna do that, gonna give till the morning, hopefully it ships this morning.

HRodMusic said:
im gonna do that, gonna give till the morning, hopefully it ships this morning.
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positive thoughts :fingers-crossed:

Yep Google pre auth your card to ensure its a working card they ONLY debit your account once the phone is shipped. As such the money for the phone will sit on your account as an auth amount taking it off your available balance. When Google don't collect the money it becomes avail again. Once the phone ships they will debit your account again for the full amount again and collect the funds this is it will show on your account as a transaction you can see.
Sent from my Galaxy Nexus using xda app-developers app

Free Nexus 5?

I'm afraid that you have been determined to be unfit to acquire the nexus 5. Better luck next time.
Sent from my SM-N9005 using XDA Premium 4 mobile app

From a technical standpoint it's illegal in many states in the US to fully charge a customer for an item that has not shipped direct to them (meaning it's no longer in the possession of the retail seller). Not every company obeys that law as they should hence the concept of a pre-order payment status in some situations. Pretty sure that Google does the pre-authorization hold for the price of the devices they sell to ensure the money "is there" at least when the order is put in place so they aren't just holding a device for you - you might not actually be able to pay for it at that time, and if another customer is then why screw the other customer out of the potential purchase, for the most part.
See how that works?

Enddo said:
positive thoughts :fingers-crossed:
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well good new everyone!! phone got shipped today!! and its looking like a got a free nexus haha! google is awesome, im sure they will charge me later.

HRodMusic said:
well good new everyone!! phone got shipped today!! and its looking like a got a free nexus haha! google is awesome, im sure they will charge me later.
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congrats man :highfive:

Google Play Music 6 mos trial for preorders?

I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
Buy the HTC One® A9 between 11/2/15 and 1/7/2016.*
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I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?

postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
Click to expand...
Click to collapse
No and I was wondering about this yesterday.

I have contacted HTC over support chat and twitter. The chat support said that they will escalate the case. Let's see what happens. My initial guess is that they missed sending it out to people who ordered the phone before Nov 2nd(the day that offer page was put up). However on twitter htcusa tweeted out saying that those who pre-ordered in October will receive it too.

postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
Click to expand...
Click to collapse
Did you notice that if you clicked on it, the title page on that first link actually says "$100 Google Play credit for the HTC One A9 | HTC United States". Probably a title from an old page that they forgot to edit, but I'd rather have $100 credit than 6-months Play Music

I just received my code for 6 months Play Music.

Newcron said:
I just received my code for 6 months Play Music.
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Me too, got two codes actually

I ordered last week when they had $100 off. Ordered 3 and got 3 emails today for the promo 6 months
Sent from my Nexus 6 using XDA Free mobile app

Were you all able to redeem it without any issues?

Needs to be a new subscriber. real lame and useless for me.

Really? Both valid?

$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past

jokies said:
Really? Both valid?
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I can't activate both, so it is kind of pointless : "must not be active subscriber". It is not like I can wait 6 months and then activate second one - it needs to be activated within 2 months.
The side benefit of this is you get 6 months free of Youtube Red too.

daweeze02 said:
$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past
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will it automatically renew the subscription afterwards?

jokies said:
will it automatically renew the subscription afterwards?
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yes but I can cancel it now so it won'r auto renew but keep the 6 months going

Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too

Cashreedhar said:
Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too
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Click to collapse
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.

Newcron said:
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.
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How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that

Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
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I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.

Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
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HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.

Newcron said:
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.
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Yeah my bad, realized it. I contacted HTC and they still think they sent me the code, and they are going to check after the escalation.
rlvl said:
HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.
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Yes, that is what missing.. contacted them, its really difficult to make them understand I have not received the code..

finally got my rebate

got my rebate and not only that but because they took longer than normal they sent me a email with another 25 bucks all for using the Samsung pay app

So I got an email stating that I did not qualify for this because I signed up for another promo that's crazy man I haven't received my TV or my headphones and wireless charger

rkidd said:
So I got an email stating that I did not qualify for this because I signed up for another promo that's crazy man I haven't received my TV or my headphones and wireless charger
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Same here! I did mine back in December and still nothing

Same here
Sent from my HUAWEI P8max using Tapatalk

They have a new status checker page if you haven't seen it. https://promos.samsungpromotions.com/info/checkstatus
I submitted my offer for the TV on the 23rd of December. I did get an email from them on 12/28.
"Your Offer claim has been approved.
Your TV will arrive in approximately 4-6 weeks."
Great! Around that time I also submitted for the "Gifts of the season" deal to get the wirless charger/headphones. I figured I wouldn't get both but thought I'd try. I got an acceptance email but never got an approved email on that. No big deal.
Now when I logged into the above site yesterday it shows all the deals I applied for. For the TV it says
"We’ve checked our records, and it looks like you’ve already redeemed a Samsung Offer with this device. Unfortunately, this offer cannot be combined with any other offer and we cannot approve your submission."
WTH I already got an approval email on that!
Then for the gifts of the season I get "Your submission has been approved and your gift has been processed and is currently in route".
So they want to give me the gifts of the season but not the TV even though I submitted the TV form nearly a week before I submitted the Gifts of the Season form and I got an approval email for the TV. One of the big reasons I got this phone was for the TV deal to replace an older one in our bedroom. I really don't need another wireless charger or more headphones. I filled out a contact us form them from the above site and facebook messaged them. Nothing so far!
Sorry for the long post. They seem really, really disorganized with their promotion fulfillment. There are a number of threads on the android central forum that shows all the crap people have gone though to get their promotional items.

damn it man

gronimo21 said:
got my rebate and not only that but because they took longer than normal they sent me a email with another 25 bucks all for using the Samsung pay app
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Click to collapse
Same here at first I didn't qualify but I didn't let that stop me so I called and manually done it received 125$ and purchased a Samsung gear vr and a wireless charger for a few extra dollars

Yeah, my wife and I have been struggling with Samsung too. They were not going to send our headset & charger for the same reasons you spoke of, but after both of us sent nastygrams to the company, they showed up in 2 days. Now, we have both been declined for the TV after we were notified it was approved. It's shameful to see Samsung stoop to these kinds of tactics. They WILL lose customers over this.

Free Daydream Promo

Has anyone that pre-ordered the pixel received their email with the code for the free Daydream headset?

Nope
Sent from my Pixel XL using Tapatalk

I haven't. But what is the cutoff date to be considered "preorder"? I mean I was in "preorder" status for awhile when I ordered my phone.

no one has because it hasnt been 4 weeks since you received the phone like the email said.........

dermotti said:
I haven't. But what is the cutoff date to be considered "preorder"? I mean I was in "preorder" status for awhile when I ordered my phone.
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I'd like to know the cutoff date too. I just decided I want a Pixel XL, but would like to get the Daydream deal too.

Pre order mean before it was released.
So anything after October 20 isn't eligible for the free daydream.

Well i got on the waiting list before oct 20, but couldnt order will after the 20th becuase they were out of stock. Hmmm
Sent from my Huawei Honor 5x using Tapatalk

dermotti said:
Well i got on the waiting list before oct 20, but couldnt order will after the 20th becuase they were out of stock. Hmmm
Sent from my Huawei Honor 5x using Tapatalk
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I'm in the same boat.

Hey guys, there shouldn't be any guessing here.
If you're eligible, you'd know it already because you should've received an email from Google saying so.
I pre-ordered my Pixel XL 128GB on 10/4 and received the email below on 10/6. They shipped the phone on 10/21.
AND I still haven't got the promo code yet. Four weeks after they shipped my phone is 11/18.
Hi there,
Thanks for being one of the first to order Pixel, a phone by Google. Because you made your purchase during the pre-order period, you're eligible to receive the new Daydream View virtual reality headset on us.
Within approximately four weeks of your phone shipping, you will receive a promo code via email which you can use to redeem your Daydream View on Google Store, as long as you didn't cancel your order or return your Pixel phone. Full terms of the promotion can be found below.*
Get ready to experience high-quality, immersive VR with your Pixel and Daydream View.
Sincerely,
The Google Store Team
*Offer applies to redemption of one Daydream View device with the pre-order of a Pixel device on the Google Store in the U.S. starting from 10/4/2016 and available while supplies last. After a qualifying purchase of a Pixel device, a promo code will be emailed within approximately 4 weeks from the Pixel device shipment date. The promo code must be used on the Google Store before 12/31/2016 and will expire after this date.
The promo codes are not stored value, are for one-time use only, cannot be transferred to other users, cannot be exchanged for cash, and have no balance after one-time use. Google Inc., and its third party partners if applicable, are not liable for lost or stolen promotional codes, or for expired promotional codes that are not redeemed within the redemption period. To be eligible, user must be a resident of the country of the promotional offer, age 13 or older, and must have or activate a Google Payments account, to redeem value. Terms subject to applicable laws. Void where prohibited.
© 2016 Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043
This email was sent to [email protected]. You have received this service email to update you about your recent Google Store transaction.
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Ok so I talked to google support online, and this is the response I got:
I received my phone a few days ago. And I have not heard anything about the free daydream promo code
Alex J
6:52 PM
Let me check with this for you.
dermotti
6:52 PM
thanks.
Alex J
6:52 PM
You're welcome.
Alex J
6:54 PM
I'm glad to know that you've received the phone before estimated delivery date.
dermotti
6:54 PM
Alex J
6:56 PM
I've checked with the account and I see that the VR promo code will be emailed to you with in 2-3 weeks once the device is delivered.
dermotti
6:57 PM
ahh ok. Yea I didn't see any mention of that in any of the emails received. So just hang tight and I should receive one?
Alex J
6:58 PM
Yes, we've started sending the promo codes according to the priority of the devices delivered date to the customers. So yes, hang tight you'll be receiving the promo code soon enough.
dermotti
6:59 PM
Cool, thanks a lot for looking that up Alex
Alex J
6:59 PM
You're most welcome.
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So if you worried about not getting a code, maybe double check with support.

I'm kinda upset I was not allowed to change my order (despite my order sitting at Pre-Ordered status for 1+ month) from Silver to Black, and the only way to do it was to cancel and re-order and lose my Daydream VR.
Oh well.

I just received mine a few minutes ago

chinabear13 said:
I just received mine a few minutes ago
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Me too! I just placed the order!

I received the free Daydream code email too. I ordered launch date Oct 20 at 10:25am pacific time 1 minute after the end of the presentation and received code today at 9pm pacific time Nov 14 or 3 weeks and 4 days after launch date.

My wife and I just received ours!
Sent from my Pixel XL using Tapatalk
Edit: Codes by email.

Just put in my order for the free vr

I ordered a Pixel and a Pixel XL. The pixel was for my mother and she has no use for the Daydream VR. I will be receiving them both monday. I would be glad to sell one to anyone on this forum that would like one for 50.00. Just PM me.

madroix said:
I ordered a Pixel and a Pixel XL. The pixel was for my mother and she has no use for the Daydream VR. I will be receiving them both monday. I would be glad to sell one to anyone on this forum that would like one for 50.00. Just PM me.
Click to expand...
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PM sent, I'm interested!

Anyone else have an extra daydream?

About that free 6 month youtube premium

I pre ordered pixel 3 a couple of days ago. I live in korea so i asked my friend to send it to me when he got delivered. Anyway, i saw the terms yesterday and the terms were weird. You can have the 6 month trial only when you are completely new to youtube premium. And also only for US residents.
So here's the questions
Is there really no way to get the youtube premium unless making new account? (Im currently using youtube premium)
Will the youtube premium 6 month trial won't work if i start the pixel in korea?
Im going to LA in January so if i wait until january, would it be possible to claim 6 month trial?
Sorry for the bad english though...

CJ-PLZDOR said:
I pre ordered pixel 3 a couple of days ago. I live in korea so i asked my friend to send it to me when he got delivered. Anyway, i saw the terms yesterday and the terms were weird. You can have the 6 month trial only when you are completely new to youtube premium. And also only for US residents.
So here's the questions
Is there really no way to get the youtube premium unless making new account? (Im currently using youtube premium)
Will the youtube premium 6 month trial won't work if i start the pixel in korea?
Im going to LA in January so if i wait until january, would it be possible to claim 6 month trial?
Sorry for the bad english though...
Click to expand...
Click to collapse
It is my understanding that you will need a new account to activate your 6 month trial. As for your activation, you will probably need to activate it from the US since I will also guess that Google has a way to tell where the IP that activated it came from and I think that if it doesn't originate in the US, they may use that as an excuse to not honor it. I'm not sure if the activation has to happen from the same email account where it was purchased through the Google store. Also, in January it will be too late to activate the trial since, from what I've read, it has to be activated before December 31 at 11:59 PM. Hope this helps. Maybe your friend can activate it for you before sending it.

This is bogus if true. I had a free month trial of YouTube music before, so now I don't get the free 6-months? Google is getting so damn nitpicky about all of their offers. They need to relax a bit and reward long-time customers. I'm not creating a new Google account to get 6 months of their crappy music service. Maybe if they had a cleaner merge with Google Play Music I'd be willing to pay for it.

Eudeferrer said:
It is my understanding that you will need a new account to activate your 6 month trial. As for your activation, you will probably need to activate it from the US since I will also guess that Google has a way to tell where the IP that activated it came from and I think that if it doesn't originate in the US, they may use that as an excuse to not honor it. I'm not sure if the activation has to happen from the same email account where it was purchased through the Google store. Also, in January it will be too late to activate the trial since, from what I've read, it has to be activated before December 31 at 11:59 PM. Hope this helps. Maybe your friend can activate it for you before sending it.
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Oh i got it! Thanks for sharing your advice

chrisjennings said:
This is bogus if true. I had a free month trial of YouTube music before, so now I don't get the free 6-months? Google is getting so damn nitpicky about all of their offers. They need to relax a bit and reward long-time customers. I'm not creating a new Google account to get 6 months of their crappy music service. Maybe if they had a cleaner merge with Google Play Music I'd be willing to pay for it.
Click to expand...
Click to collapse
Terms and conditions
This YouTube Music Premium 6 month extended free trial offer is only open to US residents who activate a Pixel 3/3 XL before December 31, 2018. Offer only available to customers who are not current YouTube Premium, YouTube Music Premium or Google Play Music subscribers, have not been YouTube Premium, YouTube Music Premium, YouTube Red or Google Play Music subscribers nor participated in a YouTube Red or Google Play Music trial before. Offer must be redeemed by January 31, 2019. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. At the end of the trial period, you will be automatically charged the standard subscription price, currently $9.99 per month. You can cancel your trial at no charge at any time before the trial is over. Offer requires a Google account. Full terms here: youtube.com/t/red_restrictions?gl=US. Promoter: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
I can't believe it.. I think almost all pixel buyers would likely tried youtube premium before... Why they have to be like this