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ONLY VOTE ON A RETAILER IF YOU ALREADY GOT IT, OR HAVE A TRACKING NUMBER
I wanted to create a poll to get an idea of what retailers are getting the most stock. This will also give us an idea of how many xda member have actually had success. If you ordered multiple from one store, just vote on the one, and post how many you got here. I will try to update this post summarizing all of the extras.
Walmart, delivery within 2 hours
Isn't this the exact same as the US owners sign in thread?
(I haven't gotten one yet, gonna wait till mid may probably)
Sent from my Droid using XDA App
nsstrunks said:
Isn't this the exact same as the US owners sign in thread?
(I haven't gotten one yet, gonna wait till mid may probably)
Sent from my Droid using XDA App
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Well, if the OP put a poll in the thread, then I would say yes.
Bumping to get more responses.
Amazon and newegg
A thread on this already though but getting votes on backorders too!
http://forum.xda-developers.com/showthread.php?t=1053679
dotpro said:
Amazon and newegg
A thread on this already though but getting votes on backorders too!
http://forum.xda-developers.com/showthread.php?t=1053679
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Thanks, I didn't see that one. It's a little over complicated. Especially since people's statuses have changed within the past 24 hours.
timtlm said:
Thanks, I didn't see that one. It's a little over complicated. Especially since people's statuses have changed within the past 24 hours.
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hehe, yeah, 24 hours is an eternity here.
Not voting yet, as I don't know whether I can revise my answer, and Amazon is supposedly *about* to ship now too, but I have an origin scanned NewEgg order, I have a Tiger Direct order supposedly awaiting pickup, and I have an Amazon order "shipping soon" but with no ETA. Once Amazon ships, I'll vote in the poll to add all three.
Amazon
Amazon x2.
1 in hand.
1 due Monday according to tracking.
knoxploration said:
Not voting yet, as I don't know whether I can revise my answer, and Amazon is supposedly *about* to ship now too, but I have an origin scanned NewEgg order, I have a Tiger Direct order supposedly awaiting pickup, and I have an Amazon order "shipping soon" but with no ETA. Once Amazon ships, I'll vote in the poll to add all three.
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OK, Amazon has shipped out, so that's now tracking numbers received from all three companies. Amazon and NewEgg had origin scans immediately, Tiger Direct still hasn't done despite getting the tracking number first.
NewEgg was by FAR the fastest to ship, and Amazon took the longest by a good half day.
Of the three, the only good experience was NewEgg. Amazon and Tiger Direct were both absolutely terrible, required multiple chase-ups to get anything done, flat-out lied to me at some points, and likely still wouldn't have shipped if I'd not done anything to get them moving.
Although they haven't admitted as much or given me *any* real information, Amazon's issues seem largely to relate to my decision to use One Click purchase, which I'll never be using again. (Doing so appears to delay initial processing of your order by 30 minutes from the time the last One Click item was added to your account, even if it is a completely separate order with separate shipping and invoice from the other items you've purchased.
Tiger Direct's issues seem to relate to basic competence, and I have no intention of ever buying a product from them again.
The only company not to ship anything to me at all was B&H, but in fairness, they were the second-last order placed (the last one placed on launch day), and I cancelled the order with them immediately that I received my first tracking number from a competitor.
knoxploration said:
OK, Amazon has shipped out, so that's now tracking numbers received from all three companies. Amazon and NewEgg had origin scans immediately, Tiger Direct still hasn't done despite getting the tracking number first.
NewEgg was by FAR the fastest to ship, and Amazon took the longest by a good half day.
Of the three, the only good experience was NewEgg. Amazon and Tiger Direct were both absolutely terrible, required multiple chase-ups to get anything done, flat-out lied to me at some points, and likely still wouldn't have shipped if I'd not done anything to get them moving.
Although they haven't admitted as much or given me *any* real information, Amazon's issues seem largely to relate to my decision to use One Click purchase, which I'll never be using again. (Doing so appears to delay initial processing of your order by 30 minutes from the time the last One Click item was added to your account, even if it is a completely separate order with separate shipping and invoice from the other items you've purchased.
Tiger Direct's issues seem to relate to basic competence, and I have no intention of ever buying a product from them again.
The only company not to ship anything to me at all was B&H, but in fairness, they were the second-last order placed (the last one placed on launch day), and I cancelled the order with them immediately that I received my first tracking number from a competitor.
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Excuse me for asking, but why are you ordering more than one? *confused*
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js042507 said:
Excuse me for asking, but why are you ordering more than one? *confused*
Sent from the most "Epic" phone in the world! ...Using XDA Premium app
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so he can sell on ebay and gouge
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lou0611 said:
so he can sell on ebay and gouge
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No, he was just trying to get one. Every time he ordered one, they would be out of stock and not ship, so he would try the again. I did the same, but was able to cancel the unsuccessful ones before they shipped. If you followed the us availability thread you would know he just plans to sell the extras at cost to other members.
Edit : someone claims to have bought one from office depot. Hmm, I haven't seen anything about them ever having it.
timtlm said:
No, he was just trying to get one. Every time he ordered one, they would be out of stock and not ship, so he would try the again. I did the same, but was able to cancel the unsuccessful ones before they shipped. If you followed the us availability thread you would know he just plans to sell the extras at cost to other members.
Edit : someone claims to have bought one from office depot. Hmm, I haven't seen anything about them ever having it.
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I was kidding. IM still looking for one. I returned my Acer iconia
Sent from my HTC Glacier using XDA Premium App
Yeah, I understand. Asus made a mistake with limiting their stock. C'mon Asus! I have called all of the local stores, and checked online numerous times for a darn transformer. This is getting ridiculous...seriously. I will post some info immediately if I happen to score. Two weeks, and these will be overstocked though. I have no patience either.
Sent from the most "Epic" phone in the world! ...Using XDA Premium app
Yep, timtlm's spot-on. I ordered from Amazon shortly after they went on sale, but could see they'd screwed my order up, as they never tried to charge my card or ship, and at 5AM on my supposed delivery day, they suddenly backordered me. So, I ordered from Tiger Direct when they briefly came in stock, they again accepted my order, this time my card was authorized too, and my order went to the warehouse for six hours. Then they too backordered me. In the meantime, I'd also gotten into the queue at B&H, who I knew were backordered, just in case they got stock. I knew I'd be very near the start of their queue, because I prepared very carefully to order when they opened for business.
Turns out all three of the above shipped out orders to customers behind me in the queue, and skipped me.
So I placed a fourth and final order late on Thursday, when NewEgg briefly came in stock, having seen my other orders being ignored despite calls and emails to try and fix the situation.
NewEgg shipped the following afternoon, but in the meantime I'd apparently put the fear of god into a manager at Tiger when I'd called them the previous day, and my order was the very next one they shipped. And finally, Amazon claimed to have identified a problem in my account after two hours of web chat and 3 or 4 detailed emails from me. So they started shipping too, but with no ETA.
Tiger I couldn't stop from delivering at that point, but UPS hadn't scanned my shipping tag, so I also couldn't trust them not to screw up again and print a tag then leave it sitting. (I have only a week to receive the tab before a lengthy overseas trip.) Amazon had no ETA, so I likewise had no idea if I'd sit in "Shipping Soon" for days. I cancelled B&H at this point, but I didn't dare stop NewEgg.
Turned out NewEgg shipped before Tiger scanned or Amazon gave me an ETA. Then in the next few hours, I suddenly had scanned tracking numbers for all three.
And I'm planning to sell the extra two at my exact cost, once they arrive. (Well, unless my wife decides she wants to keep one too.) I've been through hell with this launch, and I want to do the right thing by other people who are having similar issues. So I don't intend to make a single cent on the sale (but equally, not to lose any money.)
Thanks to Tim for stepping in to defend my rep, and no offense taken from anybody else. I'm thick skinned and know you were likely joking about. I just figured you might be interested to hear the whole story. (And honestly, it's therapeutic typing it.)
Another bump to collect more responses.
I ordered at about 12:05 am on release day from Amazon. sat there and refreshed the search page for at least 20 min before submitting the order.
I did see green "in stock" designation on the product page and quickly ordered the 16 gb and the dock. By the time I finished ordering all stock was gone.
there was no estimated arrival or ship date on the order status page, i just assumed i missed the initial run and would have to wait for another re-up.
forgot to check my email for a day and half, come back to my house on Saturday afternoon (ordered 4/26, shipped overnight on 4/29), only to find a carrier called "OnTrac" leaving the front of my house.
I didnt give it a second thought, I just figured they were delivering next door or my housemate got something.
good thing someone was home! I walk in and find a modest size box, look at the label, to me from Amazon. Nice.
also, i don't think the limited stock available is a function of Asus doing it on purpose or super, abnormally high demand. I do believe the reports that they had trouble sourcing different components in order to met their initial plan. there is no business case for creating false shortages to increase demand in the tech world, it's first come first serve for profits, IMHO of course.
newegg here
Ordered and got a shipping number in 3 hours. It should be here by Thursday.
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
foxmeister said:
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
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I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
jeux_1 said:
I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
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When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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I have booked later than u but the email saying it will be pushback on the 2nd that was sent by mistake make me feel it wasn't a mistake.
I have a feeling the customer service has no control of when it is shipped or what is happening.
2 days ago, I was trying to cancel my surface (change of heart) I rang and they told me that it was in the warehouse in process of shipping so it couldn't get cancelled.
2 days later they told me it will be ship next week. (didn't ask for cancellation this time)
I hope it can arrive before the 2nd for you, I am ok to wait until next week.
It will also give me the time to see the nexus 10 and maybe change my mind again
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
Reihnold said:
If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
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It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
foxmeister said:
It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
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lol, you all sound like kids who don't want to accept the reality lol.
guys/girls uk/germany the surface will not arrive today ! like suddenly 10000 surface being delivered at 4pm lol.
we'll play with our new toy next week, less than 7 sleeps to go...
Now it gets wild (at least in Germany): The German tech site Winfuture reports that some orders have been canceled by the Microsoft store, because of technical failures... The support says that those with canceled orders should place new orders, but then they will face the current 3 week delay. There is also a report of a customer whose order has been canceled.
Either Microsoft was overwhelmed by orders or they have a serious problem with the store and/or the delivery process...
jeux_1 said:
lol, you all sound like kids who don't want to accept the reality lol.
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Not at all - I've no problem accepting reality, but I've also every right to be pissed off when I've arranged to be at home to receive something that was supposed to be delivered today, having also been told this morning by customer services that I should expect delivery today.
Being pissed off won't change anything of course, but given how MS first sent out an email saying orders would be delayed, and then retracted that email, it shows a deep lack of respect for their customers to delay again without sending out some sort of communication.
Regards,
Dave
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
jeremy.head said:
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
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Just received that email myself. Considerably less irritated now!
Sent from my GT-N7100 using Tapatalk 2
Well done Microsoft for stepping up to the plate and making good! I could've got £20 and been happy!
Sent from my GT-N7100 using Tapatalk 2
I'm absolutely appalled and devastated about the complete lack of support for UK surface customers.
I pre-ordered mine as soon as I possibly could, I phone up yesterday because I received an email saying that my pre-order had been cancelled. I've been basically told that it was a computer system error (this isn't encouraging) and that it has happened with a few people. I was basically given the options of re-ordering, which can now take a month for delivery, or "drop into my local Microsoft store". The customer service representative didn't even take time to consider that Microsoft is so narrow minded that they only have Microsoft stores in America, but hey, what's an 8 hour plane trip just to get my surface tablet on time?
To add insult to injury, I asked them to reorder, and no matter which card I try to use, it just throws me and the customer support team error after error, it's almost as if my account has been blocked! They only offered to email the error to their teach support team (I haven't heard anything back yet).
Finally I had a great surprise to find that, despite the fact that my order is cancelled, Microsoft haven't released their greed grasp on the money in my account, so I have £500 effectively missing from my account because of Microsofts 'computer system error'.
I've gotten round the re-ordering problem by using a different Live ID, but I almost feel cheated by Microsoft, if I hadn't been waiting so long for this I would have just gone for an iPad (which I can guarantee would have arrived on time) or one of the alternative windows 8 RT tablets.
If my money hasn't been released on Monday I think i'll have to just contact my solicitor/trading standards, as there is no reason why Microsoft should have my money since it was cancelled before it was charged.
It's times like this why I can understand why we have so many apple fanboys, yes they are over-priced, yes they are borderline evil, but they never basically say 'screw you because your not in america'.
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
brummiesteven said:
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
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Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
udayrulz said:
Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
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Hopefully we'll get E-mails tomorrow saying it's been dispatched, for delivery on Tuesday.
I've not ordered one yet but was planning to go have a look at the Experience Centre (read RoadShow) that was planned for Clapham London this coming weekend. Looking at Microsofts website this morning I see they've taken all the UK experience centres off the list so I reckon that no stock is in the country yet:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
Backflipping said:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
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What was the date of your original order?
Thanks,
Dave
My order still stays in process. I called this morning and asked have any Surfaces been shipped to UK customers. He told me yes. I ordered virtually on launch day. Still no joy
Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx
Kmac_thp said:
Did anyone see this? LG is offering a free battery and charging cradle but Im guessing we wont be eligible.
http://www.lgg3promo.smsrebates.com/LGG3Promo/Default.aspx
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Yeah, it got a bit of press on the blogs. Unfortunately, the rules are very clear that you had to purchase the phone within the promo period, not before.
Missed this by like two weeks. Kind of annoyed about it.
kinjo1023 said:
Missed this by like two weeks. Kind of annoyed about it.
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Missed by a month
Sent from my LG G3
missed it by a day...
Well thanks, you helped me! I didn't know until I saw this, and I bought one today, so cheers:highfive:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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I bought mine on launch day and did the same thing, got on LG's site and did the chat and told them it sucked I supported LG from day one and wasn't eligible for the promotion. Rep asked for my address and wouldn't say why. Just gave me a and she said nothing else about it. Asked if there was anything else I needed help with and we ended the chat
nhugh406 said:
just throwing it out there. i got my g3 on 8/26 and LG extended the offer to me. just state that you feel it to be unfair to not extend this offer to an LG supporter that decided to adopt the product earlier than the offer start date.
mine's already in the mail :good:
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Did you have to register through the promo?live chat won't hook me up....
Went through live chat...she asked for my email and I received a Congratulations, you are eligible. They send you a spreadsheet to fill out and asked to send in iemi and proof of purchase, with filled out spreadsheet.
I also live chatted and go the hookup. How did you send in your proof of purchase? I just took a picture of the box and attached it to the email along with the spread sheet
Yeah, took picture of the box and a pic of the AT&T receipt and sent it with spreadsheet.
Pretty awesome some of you are getting it. I might do the live chat thing too and see if its my birfday.
That's good info. I was thinking that they might do something for loyal supporters. Looks like I'll chatting with lg later on today!
No matter what, I can never stay away from android for long.
When you talk to them, really lay it on thick, i went the rout of saying I was a longtime samsung user and decided to switch to their product and i was very satisfied that I did. I also threw in "I'd really like to be a long time loyal LG user so i really hope I can get in on this promotion" I've had plenty of practice having to try and get my way with words (lookin at you AT&T)
I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.
done12many2 said:
I just spoke to a customer service rep who took all of my name, address and IEMI. She processed a request to the "Promo Department" due to them being closed on the weekend.
She told me to expect an email or call from them during normal working hours and to make sure I have my receipt with me in case they call. We'll see.
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Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.
Send me a pm of your email address and I'll send it to you, for some reason i can't upload it as a reply
Sent from my LG-D850 using XDA Free mobile app
---------- Post added at 07:37 PM ---------- Previous post was at 07:33 PM ----------
done12many2 said:
Well that was quick. I already received a response saying I was approved for the promo. As previously stated in other posts, they asked that I complete a spreadsheet and send a picture of the packaging label along with proof of purchase. The problem is they didn't attach the spreadsheet.
If anyone has the spreadsheet and can help, I'd appreciate it.
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Message me your email
Sent from my LG-D850 using XDA Free mobile app
Surprised that the att sales rep didn't mention this.
Does this promo work if I bought through AT&T next today? Or do you have to pay phone off or buy outright?
Sent from my LG-D800 using XDA Premium 4 mobile app
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
Where did you buy it?
Wow is this for real?????
What exactly did they say? Some people that got their phones at Best Buy were rejected because they submitted the receipt they were given when they picked up their phones (04/21) but they have resubmitted their pre-order receipt along with the pick up receipt (in the same pdf, and circling the date and IMEI). They're still waiting on Samsung's approval though, but personally I don't see why they would not approve.
pego99 said:
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
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Sounds like you dont know what you are talking about. You dont even need to talk to Samsung to claim your promotion. Go to the site and apply. Done.
The only issue I can see is if you reserved from a third party and the receipt shows the 21st, then you are out of luck. If you preordered from Samsung, you should be good.
I gave the receipt from my best buy order pickup which didn't have any date on it so they emailed me saying order date wasn't clear. Went to Best buy site, went to my order details, printed, saved as PDF and uploaded that. It has order date and pickup date as well as lasts 4 digits of credit card and price total paid as the email also asked for proof of purchase. They replied back saying it will take 2 weeks for review.
pego99 said:
I reserved 4-11 picked up 4-21 but I am ineligible because I did not pick up before 4-21? This is crazy
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Best Buy Employee here. Known issue, Please fill out the promo at the new link https://samsungpromotions.com/infinitelyimmersive.html
I applied on line preordered on April 11th and picket up the phone on April 21st.
Got a note from Samsung because I did pick up the phone by April 20th I was ineligible for the GearVR.
Rapazzo same issue at that link must have purchased by april 20 which is impossible lol Sammy is playing games called promotions dept waited 3 hours got a guy who did me a big favor and approved it. Looks like they are trying to get out of the deal by making it very difficult to get.
Rapazzo said:
Best Buy Employee here. Known issue, Please fill out the promo at the new link https://samsungpromotions.com/infinitelyimmersive.html
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This is crazy that purchase must be made by April 20 not ordered but purchased.
pego99 said:
This is crazy that purchase must be made by April 20 not ordered but purchased.
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As long as you preordered it before the 20th then you are eligible for the free VR. It doesn't matter that you picked the phone up after the 21st. As long as you submit the receipt from the pre-order then you'll be approved. I had the same problem. I sent the receipt from Best Buy on the 21st and got an email saying that it was not within the purchase period 3/30/2017 to 4/20/2017 and that I had one more opportunity to provide a receipt that showed I purchased between 3/30/2017 to 4/20/2017. So I went onto my Best Buy account under orders and found my preorder purchase I made on 04/01/2017. I sent that and a day later I got approved.
The reason that you get declined right away is because the promo is all automated, the software looks at the receipt looks for a date and if it doesn't see 3/30/2017 to 4/20/2017 it declines it. An actual person does not look at it.
I've participated in every promo that Samsung has had thus far on preordering a phone and getting a Vr, an SD card and a Gear watch. The only problem with getting the promo this time is because every last promo the purchase period was always from when preorder started to 2 weeks after the phone officially came out. I think they did it this way because they wanted more people to buy the phones. But this time around because they are getting record breaking sales they don't have the supply to demand on the gifts. But as long as you preordered you are illegible
I hear ya and I submitted proof of the pre-order on 4.11 and the purchase on 4.21 and they turned me down since I didn't receive by 4.20 !! Called on the phone for 3 hours and they said they approved it. Only time will tell.
I received the same email. First was rejected then got accepted after a review.
Said I was ineligible due to my pickup date.. After chatting with someone on their FB page, they reviewed it once again and allowed me to accept my request.
Its now the 21st and it still says processing, theres been no update whatsoever. any explanations?
JamesYoutt said:
Its now the 21st and it still says processing, theres been no update whatsoever. any explanations?
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Contact the company you got it from. I usually do "chat" with representative and see what they say.
Charkatak said:
Contact the company you got it from. I usually do "chat" with representative and see what they say.
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welp, they said they dont have live chat at this time. even though it says 24/7 support lol
JamesYoutt said:
welp, they said they dont have live chat at this time. even though it says 24/7 support lol
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Maybe that 24/7 support is for calls
For example, when I ordered on Samsung.com(couple of weeks ago), I received an email saying "Thanks for your order"...after about an hour or so, there was another email, which is important and it stated "here is your invoice...". < When I get this email, it means that my order went properly through their system and all is good.
Charkatak said:
Maybe that 24/7 support is for calls
For example, when I ordered on Samsung.com(couple of weeks ago), I received an email saying "Thanks for your order"...after about an hour or so, there was another email, which is important and it stated "here is your invoice...". < When I get this email, it means that my order went properly through their system and all is good.
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i did get an order confirmed email. No invoice email tho
JamesYoutt said:
i did get an order confirmed email. No invoice email tho
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Maybe that is sufficient. In the image, the top one is the invoice.
Charkatak said:
Maybe that is sufficient. In the image, the top one is the invoice.
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welp, hopefully the order went through, cuz i really want those free galaxy buds
JamesYoutt said:
welp, hopefully the order went through, cuz i really want those free galaxy buds
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Usually the "order confirmed" email doesn't come, if there is a problem and instead comes email explaining why it didn't go through. With Note 10 I ordered some accessories as well and 2 cases had to be shipped with the phone, but wireless portable battery charger had to be delivered on Aug 14th(at least the status showed that). When I contacted Samsung support, person told me that there are many orders and promised to ship it ASAP. So that particular accessory ended up shipping on the 18th and should arrive on Thursday
Charkatak said:
Usually the "order confirmed" email doesn't come, if there is a problem and instead comes email explaining why it didn't go through. With Note 10 I ordered some accessories as well and 2 cases had to be shipped with the phone, but wireless portable battery charger had to be delivered on Aug 14th(at least the status showed that). When I contacted Samsung support, person told me that there are many orders and promised to ship it ASAP. So that particular accessory ended up shipping on the 18th and should arrive on Thursday
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At least you have delivery dates, i have nothing, im literally in the dark over here