Database Info

[INFO] Vodafone UK Orders

I've just received an email to tell me the phone is out of stock and delivery will be 2-4 weeks!

I think that seems to be a stock mail that goes out after a pre-order,
i had the same, they did the same thing with the launch of the original nexus.
i called Vodafone to make sure that was the case and was assured that it was....still, you never know, the woman may have been lying to get me off the phone!
im gonna expect mine on the 19th but i wont be holding my breath just in case

I sent them an e-mail about not receiving my credit check response and they replied saying it was not in stock but the credit check was fine.
As long as i have it by Thursday i'll be happy.

I've had a reply back from VodafoneUK on Twitter..
We haven't been made aware of any stock delays. If there is any further info on this i'll be sure to let you know ^SM
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I was hoping it was just an automated response as technically they don't have any in stock!

SeanCorky said:
I've had a reply back from VodafoneUK on Twitter..
I was hoping it was just an automated response as technically they don't have any in stock!
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Yeah when I ordered mine they told me it would basically go straight out as it arrived to them so they will be 'out of stock' for a while, or at least until preorders are filled.

Yes, I got the "2-4 weeks" e-mail too but assumed it's just a generic e-mail.
When I spoke to Vodafone yesterday before placing my order, I asked if they had sold out of all their initial pre-order allocation. They said no, and that I would definitely get my phone on the 19th May.

My desire was out of stock when I pre ordered. Had to wait 2wks. Hope u guys get yours so u can tell us what you think.

I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.

simacca said:
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
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Sounds good...im not allowing myself to get to excited tho....just in case
Glass is always half empty for me !

simacca said:
I just sent a tweet to Vodafone uk asking if the Sensation was still on schedule for the 19th. They replied saying, 'yes, you will receive a dispatch email soon ^ER'. Sounds promising.
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Promising, but it could just be marketing bumpf. Fingers crossed!

Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk

SeanCorky said:
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
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No, i shall hopefully be burning to the store on Thursday

Am collecting from store too. Hopefully this week

Peeps who ordered online usually get screwed when it comes to delivery time as it's like a different sales division. Typically online team have so many phones to sell, but the telephone team also get so many phones to sell and the high street shops have so many. They WON'T dip into one another stock levels.
I got stung when pre-ordering the HD2 early on, only to find, people ringing customer services on the day of release were receiving their phone the very next day. Infuriated, I cancelled my online order, as I got a sorry we are out of stock email. And re-ordered by telephone. Was a bit of a ball-ache doing this on the phone, as you had to speak to different sales teams on the phone.
My advice is to keep ringing the telephone team and when they say they have stock, get it ordered.

I'm going after work on Thursday, hopefully make it before it closes at 17:30!

I managed to pre-order mine over the phone, only had the confirmation to say that my order had been processed! Hoping to get the dispatch email tomorrow! Last exam tomorrow, so I can play with my new toy on Thursday

madindehead said:
I managed to pre-order mine over the phone, only had the confirmation to say that my order had been processed! Hoping to get the dispatch email tomorrow! Last exam tomorrow, so I can play with my new toy on Thursday
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Chuffed for ya mate, let us all know how good it is. I've decided to wait until after my honeymoon to get one in mid june. Nothing like being stuck outside the country to stop any impulse buying... agony lol

I'm collecting mine in store too, hopefully on Thursday!

SeanCorky said:
Am I the only person collecting from store?
Sent from my HTC HD2 using Tapatalk
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No, getting mine from shop too.
I thought I would have had an email by now as I thought it was going to take a day or 2 from email to me getting hold of it...and they said I would get it *by* the 19th

I think I'm going to wait until it's out in the Netherlands to see if the rumour of 16GB internal memory is correct. I'm highly sceptical but you never know.

AT&T E-mail Regarding Delivery....

Just received an interesting e-mail that seems to hint that my Premier order won't be delivered until AFTER May 6......
http://oi46.tinypic.com/bdv639.jpg
Anyone know if the Lumia or any past Sunday launch phones had a similar e-mail but still received their orders early?

I received the same exact email. My impatience is strong today...

It's called Under Promise and Over Deliver. This happened to me when I preordered my Galaxy Note.

just got the email as well fingers still crossed for the 4th
Sent from my SGH-I897 using XDA

dmbrown81 said:
It's called Under Promise and Over Deliver. This happened to me when I preordered my Galaxy Note.
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Was it the same exact email? You still got it Friday?

dmbrown81 said:
It's called Under Promise and Over Deliver. This happened to me when I preordered my Galaxy Note.
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It's a good way for ATT to receive some "positive attention". To be fair, when you purchased the phone, it even said the shipment date is may 2nd.

I received the same email. I better be receiving it on Friday.

Its impossible for Sunday delivery. So it's Friday or Saturday!

For what its worth the premier rep that I talked to said the phone would be delivered on friday, she even gave me a cut off date in which to preorder by to have it by friday.

Well according to the email it's not so obvious that they will ship it before.
It says as early as May 6th aka not before that.
UMGixxer said:
For what its worth the premier rep that I talked to said the phone would be delivered on friday, she even gave me a cut off date in which to preorder by to have it by friday.
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Well I'm glad you called to see what's up. That's reassuring. I was about to call myself.

ergela said:
Was it the same exact email? You still got it Friday?
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I got mine on 2/17/12 at 2:30 when I thought it was coming on the 21st

expertzero1 said:
Its impossible for Sunday delivery. So it's Friday or Saturday!
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I got the same email above, and I read "as early as may 6th" meaning I won't see it before May 6th. There is a whole different context when compared to "on or before may 6th"

Thread closed as there is already a Shipping thread opened.

UK Pre-orders. Shipped? Received?

Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!

foxmeister said:
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
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I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !

jeux_1 said:
I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
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When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave

foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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I have booked later than u but the email saying it will be pushback on the 2nd that was sent by mistake make me feel it wasn't a mistake.
I have a feeling the customer service has no control of when it is shipped or what is happening.
2 days ago, I was trying to cancel my surface (change of heart) I rang and they told me that it was in the warehouse in process of shipping so it couldn't get cancelled.
2 days later they told me it will be ship next week. (didn't ask for cancellation this time)
I hope it can arrive before the 2nd for you, I am ok to wait until next week.
It will also give me the time to see the nexus 10 and maybe change my mind again

foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...

Reihnold said:
If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
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It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave

foxmeister said:
It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
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lol, you all sound like kids who don't want to accept the reality lol.
guys/girls uk/germany the surface will not arrive today ! like suddenly 10000 surface being delivered at 4pm lol.
we'll play with our new toy next week, less than 7 sleeps to go...

Now it gets wild (at least in Germany): The German tech site Winfuture reports that some orders have been canceled by the Microsoft store, because of technical failures... The support says that those with canceled orders should place new orders, but then they will face the current 3 week delay. There is also a report of a customer whose order has been canceled.
Either Microsoft was overwhelmed by orders or they have a serious problem with the store and/or the delivery process...

jeux_1 said:
lol, you all sound like kids who don't want to accept the reality lol.
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Not at all - I've no problem accepting reality, but I've also every right to be pissed off when I've arranged to be at home to receive something that was supposed to be delivered today, having also been told this morning by customer services that I should expect delivery today.
Being pissed off won't change anything of course, but given how MS first sent out an email saying orders would be delayed, and then retracted that email, it shows a deep lack of respect for their customers to delay again without sending out some sort of communication.
Regards,
Dave

I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.

jeremy.head said:
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
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Just received that email myself. Considerably less irritated now!
Sent from my GT-N7100 using Tapatalk 2

Well done Microsoft for stepping up to the plate and making good! I could've got £20 and been happy!
Sent from my GT-N7100 using Tapatalk 2

I'm absolutely appalled and devastated about the complete lack of support for UK surface customers.
I pre-ordered mine as soon as I possibly could, I phone up yesterday because I received an email saying that my pre-order had been cancelled. I've been basically told that it was a computer system error (this isn't encouraging) and that it has happened with a few people. I was basically given the options of re-ordering, which can now take a month for delivery, or "drop into my local Microsoft store". The customer service representative didn't even take time to consider that Microsoft is so narrow minded that they only have Microsoft stores in America, but hey, what's an 8 hour plane trip just to get my surface tablet on time?
To add insult to injury, I asked them to reorder, and no matter which card I try to use, it just throws me and the customer support team error after error, it's almost as if my account has been blocked! They only offered to email the error to their teach support team (I haven't heard anything back yet).
Finally I had a great surprise to find that, despite the fact that my order is cancelled, Microsoft haven't released their greed grasp on the money in my account, so I have £500 effectively missing from my account because of Microsofts 'computer system error'.
I've gotten round the re-ordering problem by using a different Live ID, but I almost feel cheated by Microsoft, if I hadn't been waiting so long for this I would have just gone for an iPad (which I can guarantee would have arrived on time) or one of the alternative windows 8 RT tablets.
If my money hasn't been released on Monday I think i'll have to just contact my solicitor/trading standards, as there is no reason why Microsoft should have my money since it was cancelled before it was charged.
It's times like this why I can understand why we have so many apple fanboys, yes they are over-priced, yes they are borderline evil, but they never basically say 'screw you because your not in america'.

After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.

brummiesteven said:
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
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Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.

udayrulz said:
Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
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Hopefully we'll get E-mails tomorrow saying it's been dispatched, for delivery on Tuesday.

I've not ordered one yet but was planning to go have a look at the Experience Centre (read RoadShow) that was planned for Clapham London this coming weekend. Looking at Microsofts website this morning I see they've taken all the UK experience centres off the list so I reckon that no stock is in the country yet:

Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:

Backflipping said:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
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What was the date of your original order?
Thanks,
Dave

My order still stays in process. I called this morning and asked have any Surfaces been shipped to UK customers. He told me yes. I ordered virtually on launch day. Still no joy

[Q] UK RMA Process

Delete Please, All sorted

Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.

Be sure that there is a FedEx store near there where you live. Nvidia only works with FedEx, otherwise it will cost you some money!

Chris_c81 said:
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
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Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.

Thanks. So they have to receive your unit before they send replacement? Bah! That's a lot of time not playing VainGlory lol! Ok thanks. My RMA status at the moment has only just been forwarded to the RMA team. Looks like I have best part of a week then before I hear anything.
Fortunately two FedEx locations near me.

panesaam said:
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
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Hey mate, just received my RMA instructions. No prepaid label as expected. What exactly did you say to them to convince them to foot the cost? Thanks.

Emailed them back and they immediately sent through a prepaid postage label!

Chris_c81 said:
Emailed them back and they immediately sent through a prepaid postage label!
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Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.

panesaam said:
Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
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No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly

Chris_c81 said:
No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
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I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.

panesaam said:
I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
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Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!

Chris_c81 said:
Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
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Yes, you'll get an update as an email and Nvidia support page as well.

panesaam said:
Yes, you'll get an update as an email and Nvidia support page as well.
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I expect my replacement may take a little longer to send out. Coincidentally looks like Nvidia have just recalled a load of Shield Tablets!
http://www.engadget.com/2015/07/31/nvidia-shield-tablet-recall/?sr_share=facebook
I'm assuming they'll send me an unaffected replacement though.
Edit: Woo! Find out on Tuesday. Got my tracking number now.

General You can track your delivery date already

Saw this on Reddit.

Yeah this did nothing..lol

butchieboy said:
Yeah this did nothing..lol
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Would depend on who you ordered through. for example i can view the delivery via UPS to my address as TMobile ships through UPS.

mine shows this, any idea what it means?

At&t uses Fedex

i would check next week Monday

I received an email from Samsung ... it'll be delivered this Friday
(Belgium)

I do enjoy ordering from Samsung, they never make you wait too long.

I had my tracking number since last friday , Fedex show ship date this friday and delivery the 22nd, so if you haven't signed up for Fedex delivery manager, I would and hopefully you will have label created and will show you when your pre-order will ship, and be delivered.

eaoosa said:
mine shows this, any idea what it means?
View attachment 5537887
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Mine shows this also , only difference is the on time column has 1

ekerbuddyeker said:
Saw this on Reddit.
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you don't need the order number ... Fed Ex app will show all packages coming to your address. Same goes for UPS, and USPS apps for that matter.

Doesn't work when you send it to your work!

Thanks for the tip! Looks like I'll get mine on Feb 22

jerrywmilton said:
you don't need the order number ... Fed Ex app will show all packages coming to your address. Same goes for UPS, and USPS apps for that matter.
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so can't someone else who has nothing to do with my address see this information?

Just got my T-mobile delivery notification this evening. UPS says Monday

Went to UPS and they are saying my phone from T-Mobile will be delivered Monday.

My t-mobile order still says processing and shipping date 2/24/22 yay for getting tracking information through t-mobile so for me it's just a matter of time.

eaoosa said:
mine shows this, any idea what it means?
View attachment 5537887
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Sign out and then you should be able to try to track with reference/order number

Nice.. Did this and mine is coming Wednesday Feb 23. Ordered from Samsung. Thanks for the tip.

Ordered from T-Mobile US on 02/09/2022:
Logged-in to my account & checked account activity.
Shows that at about 1:00 AM EST on 02/18/2022 that the promotion has been applied,giving the monthly credit amount AND listing the IMEI......so,I imagine it will be just a matter of hrs before I see a tracking number.
Regardless of when it ships,seeing the IMEI is kinda cool/reassuring....just thought I'd pass this along to anyone else on T-Mobile who hasn't seen/heard anything yet to have another spot to check,as (one of two methods) of checking T-Mo's device order status is total garbage/lags behind in true status & has been for a looooong time.
The one that works for me is this one:
https://www.t-mobile.com/order-status
The one that's accessible from within T-Mobile's site (log-in & click on the CONTACT & SUPPORT >>> CHECK ORDER STATUS),is the POS that is useless.