Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
foxmeister said:
Has anyone in the UK received their pre-order today?
Waiting on mine, but I'm worried that the status on the Microsoft webstore hasn't budged and it still says "Pre-Order 02/11/2012" despite me getting an email saying that I should still receive my tablet on the 26th. I also called the number for the Microsoft store today and although they couldn't not give me a tracking number, they said I would receive it today.
I'd hate to wait in all day for something that isn't go to arrive!
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I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
jeux_1 said:
I called them today in the UK and they told me after the 2nd, you won't get it today. enjoy your week end, the 2nd will arrive soon !
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When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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I have booked later than u but the email saying it will be pushback on the 2nd that was sent by mistake make me feel it wasn't a mistake.
I have a feeling the customer service has no control of when it is shipped or what is happening.
2 days ago, I was trying to cancel my surface (change of heart) I rang and they told me that it was in the warehouse in process of shipping so it couldn't get cancelled.
2 days later they told me it will be ship next week. (didn't ask for cancellation this time)
I hope it can arrive before the 2nd for you, I am ok to wait until next week.
It will also give me the time to see the nexus 10 and maybe change my mind again
foxmeister said:
When did you order? Mine was ordered on the 17th with a delivery date of the 26th.
There won't be anyone at home at all on the 2nd, so I shall be peeved if the delivery date has shifted given that they emailed me to say it would be delayed until the 2nd, and then emailed again to say that the earlier email was a mistake and my original delivery date still stood.
I'm not at all hopeful it will arrive today, but the woman I spoke to this morning (after being on hold for nearly 30 minutes!) was adamant that I would. The very fact that I've not seen a single post from someone in the UK who has received their Surface makes me very sceptical though.
Thanks,
Dave
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If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
Reihnold said:
If it's any consolation, things aren't better in Germany. Ordered mine on the 17th and my order sill states that it will be delivered until October 26th, but as of now, no Surface has arrived. I also have not seen any reports that anyone in Germany has received it...
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It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
foxmeister said:
It's looking increasingly like MS missed the boat on the Surface launch in Europe (at the very least).
There's still time of course, the day isn't over yet, but given how long they've had to get this right it would be a very poor showing if they fail to get it out of the door.
Regards,
Dave
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lol, you all sound like kids who don't want to accept the reality lol.
guys/girls uk/germany the surface will not arrive today ! like suddenly 10000 surface being delivered at 4pm lol.
we'll play with our new toy next week, less than 7 sleeps to go...
Now it gets wild (at least in Germany): The German tech site Winfuture reports that some orders have been canceled by the Microsoft store, because of technical failures... The support says that those with canceled orders should place new orders, but then they will face the current 3 week delay. There is also a report of a customer whose order has been canceled.
Either Microsoft was overwhelmed by orders or they have a serious problem with the store and/or the delivery process...
jeux_1 said:
lol, you all sound like kids who don't want to accept the reality lol.
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Not at all - I've no problem accepting reality, but I've also every right to be pissed off when I've arranged to be at home to receive something that was supposed to be delivered today, having also been told this morning by customer services that I should expect delivery today.
Being pissed off won't change anything of course, but given how MS first sent out an email saying orders would be delayed, and then retracted that email, it shows a deep lack of respect for their customers to delay again without sending out some sort of communication.
Regards,
Dave
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
jeremy.head said:
I have received...
...an email giving me £50 coupon for the online store because of the email that was sent out by mistake.
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Just received that email myself. Considerably less irritated now!
Sent from my GT-N7100 using Tapatalk 2
Well done Microsoft for stepping up to the plate and making good! I could've got £20 and been happy!
Sent from my GT-N7100 using Tapatalk 2
I'm absolutely appalled and devastated about the complete lack of support for UK surface customers.
I pre-ordered mine as soon as I possibly could, I phone up yesterday because I received an email saying that my pre-order had been cancelled. I've been basically told that it was a computer system error (this isn't encouraging) and that it has happened with a few people. I was basically given the options of re-ordering, which can now take a month for delivery, or "drop into my local Microsoft store". The customer service representative didn't even take time to consider that Microsoft is so narrow minded that they only have Microsoft stores in America, but hey, what's an 8 hour plane trip just to get my surface tablet on time?
To add insult to injury, I asked them to reorder, and no matter which card I try to use, it just throws me and the customer support team error after error, it's almost as if my account has been blocked! They only offered to email the error to their teach support team (I haven't heard anything back yet).
Finally I had a great surprise to find that, despite the fact that my order is cancelled, Microsoft haven't released their greed grasp on the money in my account, so I have £500 effectively missing from my account because of Microsofts 'computer system error'.
I've gotten round the re-ordering problem by using a different Live ID, but I almost feel cheated by Microsoft, if I hadn't been waiting so long for this I would have just gone for an iPad (which I can guarantee would have arrived on time) or one of the alternative windows 8 RT tablets.
If my money hasn't been released on Monday I think i'll have to just contact my solicitor/trading standards, as there is no reason why Microsoft should have my money since it was cancelled before it was charged.
It's times like this why I can understand why we have so many apple fanboys, yes they are over-priced, yes they are borderline evil, but they never basically say 'screw you because your not in america'.
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
brummiesteven said:
After my laptop finally sold on eBay yesterday I went ahead and bought a Surface.
So my order date is 27/10, Had to buy the more expensive 64gb version as the store claimed there was a 3 week wait for both 32gb versions.
My status is Order in Process, there's no estimated delivery date or anything like that, I'm guessing because it was technically not a preorder.
Hoping it gets shipped out tomorrow, for Tuesday, but I'm guessing that's a bit optimistic.
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Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
udayrulz said:
Ordered on 26th as well. Wanted it soon so ordered the 64gig, if they don't ship it my tuesday .. I ll call them up and ask for a 50gbp coupon since it said expedited delivery and no wait on this version.
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Hopefully we'll get E-mails tomorrow saying it's been dispatched, for delivery on Tuesday.
I've not ordered one yet but was planning to go have a look at the Experience Centre (read RoadShow) that was planned for Clapham London this coming weekend. Looking at Microsofts website this morning I see they've taken all the UK experience centres off the list so I reckon that no stock is in the country yet:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
Backflipping said:
Some good news for those of us in the UK! Despite me calling this morning querying why my 'Order in Progress' had now vanished(!) from the MS Store website, and being told that it was there and will be dispatched 'soon' - my Surface arrived minutes later! It must have been dispatched on Friday. The accessories I ordered haven't come, so I guess they'll follow - I can wait though. I've only had a few hours with it, as I'm also trying to work, but it seems great. Looking forward to someone on here hacking the secure boot/digital certificate thing so we can run ARM compiled desktop apps
Hope you all get yours soon! :good:
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What was the date of your original order?
Thanks,
Dave
My order still stays in process. I called this morning and asked have any Surfaces been shipped to UK customers. He told me yes. I ordered virtually on launch day. Still no joy
I've been waiting for wirefly to do preorders but their facebook team said there will be no preorders.
"We have chosen not to have a preorder for the Samsung Galaxy S4. However, we will still start selling the device on each carriers official launch dates. Here is a great site to view some the latest Galaxy phones out there: http://bit.ly/OasIoB and thanks for stopping by our Facebook page!
"
I have asked them to see if they will let us order a few days before and have a release date delivery (as they always done it the past) but no response. I may be taking my business to costco now.
update: (response to when I asked if we can get a release date)
"Wirefly Hi Eric, We will have the phone available for purchase on launch day. We will start shipping phones as soon as they are available for purchase, but if the phone is launching on a Saturday, Monday would be the soonest you would be able to receive the phone depending on the shipping method you select. Let us know if there is anything else that we can answer for you.
-Kim"
https://www.facebook.com/Wirefly?fref=ts
(read Allison Warburg's post for where the convo's are posted)
lil4o8kid said:
I've been waiting for wirefly to do preorders but their facebook team said there will be no preorders.
"We have chosen not to have a preorder for the Samsung Galaxy S4. However, we will still start selling the device on each carriers official launch dates. Here is a great site to view some the latest Galaxy phones out there: http://bit.ly/OasIoB and thanks for stopping by our Facebook page!
"
I have asked them to see if they will let us order a few days before and have a release date delivery (as they always done it the past) but no response. I may be taking my business to costco now.
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Agh that hurts. From my experience, Wirefly has the best deals more often than not... But I'd still rather wait a few more days and save money
sonofademon said:
Agh that hurts. From my experience, Wirefly has the best deals more often than not... But I'd still rather wait a few more days and save money
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I think I may have to agree with you on that.. assuming they charge $199.99 instead of $249.99. I'll wait to see what Wirefly brings!
I haven't seen any recent Google Play shipping threads, and certainly nothing on this, so hopefully we as a community can track this.
Ordered: 6/30
Shipped: pending by the 9th
Given the price and market (selling unlocked and full price in practically the only market that is nearly-exclusive to subsidies), I'm not expecting heavy sales volume.
jaykresge said:
Ordered: 6/30
Shipped: pending by the 9th
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Same here with my S4 order. On Wallet site under order status it says "Your purchase is processing." I have not checked if my credit card has been charged yet, but it probably hasn't.
I hope this isn't another Nexus 4 launch day fiasco. If anyone would have their sales channels and inventory sorted out, it's Samsung.
Chahk said:
Same here with my S4 order. On Wallet site under order status it says "Your purchase is processing." I have not checked if my credit card has been charged yet, but it probably hasn't.
I hope this isn't another Nexus 4 launch day fiasco. If anyone would have their sales channels and inventory sorted out, it's Samsung.
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Doesn't seem like a fiasco. It's just that June 26th was the pre-order date and July 9th seems to be the availability date. There were a few people that claimed to get them, but outside of some media outlets, every user I've seen that claimed to have one ultimately ended up just flashing the GPE ROM on their existing phone. They were lying.
While mine hasn't shipped yet, it seems like they are filtering out now. The real GPEs are hitting users who are posting unboxing videos left and right. This should reduce the number of "reviews" being posted by users claiming to have them, but actually just running a ROM.
Original orders were supposed to ship by this upcoming Tuesday, so it's mostly irrelevant now. Ours should ship tomorrow or Tuesday.
Got my shipping notice last night. Delivery ETA is Friday the 12th.
I seen threads with lots of people having issues. I went with the free award because I have the memory card from the note7 promo and already use Samsung level overs... But I received my phone on the 18,the of April, did the promo on the 20th got confirmation minutes after. Received a shipped alert April 24th and received my gear VR and remote today the 26th.... Anybody else in luck?
Not really, I uploaded my best buy order pickup receipt and they replied back saying they don't want that receipt. Uploaded a receipt from direct best buy site and now they said it will take 2 weeks to review.
I get mines tomorrow that's what it says anyway
I am not complaining in this post, I just wanted to see how everyone else was doing in getting their phone.
I ordered my phone on PDA Plaza.
I pre-ordered well before the Release Date (Jan 18.)
On the Product Page, it says "Ships within 10-15 business days after purchase". It has now passed 15 days.
I contacted support and waiting a response.
It has been almost a Month since i pre-ordered, and not a single email from PDA Plaza to update me on anything, even if its delayed.
I am starting to think perhaps a Refund is in order, and maybe look somewhere else.
If you've received your device, where are you Located? where did you Order from?
thanks
That's just bad customer service! Hate that. Hate giving my money to companies like this. Keep us updated
Cancelled my order with them, and ordered from vopmart instead
karkid1 said:
Cancelled my order with them, and ordered from vopmart instead
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thanks for your reply.
i will check out vopmart.
_sC said:
thanks for your reply.
i will check out vopmart.
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seems like Chinese New Year right now no one will be shipping until next week earliest vopmart says orders will be processed On the 10th I think. I'm getting tired of trying to obtain this phone thinking I might just keep my mate x2 collectors edition since gms and push notifications fully work anyway
Hello,
I just want to ask how's everyone's order doing? I have placed an order on PDA plaza last January 28 and have yet to receive a tracking number for the order. I am in contact with customer service via email but they just keep promising that they expect to receive and ship the order after every week with different reasons; i.e. Chipset Shortages, Ukraine-Russian war (really?). At this point im beginning to tire in waiting and getting more anxious that i may have been scammed.
Anyone here who can share their experience with them?
Thanks.
Just placed my order today with PDAPlaza, product description said Ships within 20-25 business days after purchase, hoping to get it by this date, will keep everyone posted.
Could not speak more highly of Trinity: https://trinityelectronic.boutir.com/ Ordered, shipped and received in 7 days.
rocky272727 said:
Just placed my order today with PDAPlaza, product description said Ships within 20-25 business days after purchase, hoping to get it by this date, will keep everyone posted.
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So, it is now almost 28 business days and no news. PDAPlaza mentioned that they should get it by tomorrow and will ship the same day, I don't think so. Placed order cancellation request.
I ordered mine (magic vs ) from alibaba and got it in 5 days.