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[Q] Where can I complaint against the Google Play Support Team?

Hi All
I've got a quite ridiculous situation here from Google Play Support Team.
I reset my Lenovo A1 and found that I'm not able to update Soundhound which I bought at a discount price (0.1USD) from US store, instead I was asked to purchase it again, and when I clicked the purchase button, it fails.
I sent an email to the support team to resolve the issue and got an reply that they would issue me a refund 0.1 USD, and if I want to buy the app again, I need to pay the current price instead of 0.1 USD.
Before I got back to them, I got another email said I requested an refund and granted, I'm quite p*** off by the email, so I reply the email and said it's not an acceptable solution.
Now 2 days passed, and I still not receive any response from Google, just like the whole support team ran and hide.
I'm just wondering that where can I complaint against the Google Play Support Team?
Thank you in advance.
Regards

You live in?
Maybe you can try a independent consumer association?
Or wait a few days, some transactions take some time.

You got served buddy. Take it or leave it.
Imetumwa kutoka U8150 kutumia XDA

nathan-96 said:
You live in?
Maybe you can try a independent consumer association?
Or wait a few days, some transactions take some time.
Click to expand...
Click to collapse
The issue is 3 USD is a small amount in any country
Really annoying.

Your f*ck**. Just by it again, or find another way...
Samsung Galaxy Gio
CM 7.2 20120325 (thanks 2 phiezx)
XDA Premium
Dont say 'thanks', just press the button

Call Google toll free, I'm sure they can forward you to the people incharge
Sent from my HTC_A510c using XDA

get what y64 *ay f6r. wasted t6 04ch t50e a3ready get 6ver 5t

...

I can't find a number on the google page.

Of course you didn't. That's the idea.
Imetumwa kutoka U8150 kutumia XDA

bacondaddy said:
get what y64 *ay f6r. wasted t6 04ch t50e a3ready get 6ver 5t
Click to expand...
Click to collapse
Please post in understandable English from now on. Thank you.

it seems they have the we call you system going on. i found this page on the google play support page.
http://support.google.com/googleplay/bin/request.py?hl=en&policy=apps&contact_type=contact_policy
fill it out and they call you back. in theory...
gl

droople said:
Hi All
I've got a quite ridiculous situation here from Google Play Support Team.
I reset my Lenovo A1 and found that I'm not able to update Soundhound which I bought at a discount price (0.1USD) from US store, instead I was asked to purchase it again, and when I clicked the purchase button, it fails.
I sent an email to the support team to resolve the issue and got an reply that they would issue me a refund 0.1 USD, and if I want to buy the app again, I need to pay the current price instead of 0.1 USD.
Before I got back to them, I got another email said I requested an refund and granted, I'm quite p*** off by the email, so I reply the email and said it's not an acceptable solution.
Now 2 days passed, and I still not receive any response from Google, just like the whole support team ran and hide.
I'm just wondering that where can I complaint against the Google Play Support Team?
Thank you in advance.
Regards
Click to expand...
Click to collapse
Don't feel bad the Google Play Store is a fooking joke. Of course the Nexus 4 launch was the worse but somewhat excusable. No one expected the flurry of buyers that phone created. Then came the release of the Nexus 4 Wireless charger. I ordered a wireless charger on March 13th. Today is April 7th. After 4-5 emails from me asking about tracking and just why they haven't sent me a wireless charger yet. Their responses and lack of information is ludicrous. I finally told them yesterday to just give my money back, release the payment and put it back onto my credit card. I was then informed that it would take 15 days for me to get a refund. I could understand that if I was sending something back. But I never received anything in the first place. Why can't they just put the money back on my card. I'm so god damn frustrated at Google Play support. Oh well I just thought I would throw in my experience with those bastards since there is no where else to complain. I wanted some sort of supervisor or something to contact me. Yet they can't even do that. JOKE

It doesn't matter if it is .5 cents or 5.000...
People should be honest, and deliver what they promise, the way they promisse it.
This is how I think.
Next time buy something of 3k from them, and do a chargeback once you get it
No, don't do it...

[Q] Chromecast Lost In Mail - How to get refund?

So, apparently my Chromecast was sent to the wrong post office (WA, I'm in CA) and was promptly lost as of 7/31. I ordered on release day and got the Netflix free trial e-mail when it was shipped, though.
In hopes of getting a refund, I've contacted Play Support via e-mail on 8/4, 8/7, 8/10. I have called telephone support on 8/6, 8/10, and 8/12 - all with no refund or resolution.
All calls have stated the same thing as the e-mails, that the issue will be passed to a specialist for "investigation". They say it takes 24-48 hours to do an investigation. As you can see, it takes much longer. It has almost been a month with no product.
Does anybody know some higher-ups within Google Play Support that can help me get a refund?
I'm thinking of just doing a chargeback but I don't want to screw up my Google Wallet account.
Thanks!

Any way to get Google Play to update Amazon apps?

Last May, I purchased Backcountry Navigator Pro from the Amazon App Store. It hadn't seen much use until recently when I started spending a lot of time on the hiking trails.
I was interested in checking out one of their premium addons (in-app purchase) but it kept giving me errors about premium addons not being available in my market. I shot an email off to the developer, who noticed that I was on version 5.0.3 and instructed me to update to the newest (5.7.4) via google play. Problem is, Google Play - while showing that app installed on my phone - doesn't keep it up to date. My assumption is because it came from Amazon. So, I contacted the developer again and explained the situation. I was told that they had pulled that app from Amazon about 7 months back (shortly after I had purchased it). I was told to contact Amazon and request a refund so that I could re-purchase the app on Google Play.
So, I contact Amazon help desk. I explain the situation to them. They respond that there is nothing they can do, and instruct me to contact the developer.
So here I am, sitting on a $14.00 paid app that I can't actually use, a developer that is either unwilling or unable to help, a google play that won't update an app if it wasnt purchased through them, and amazon unwilling to refund me.
My question is simple... does anyone here know of another way to get this app updated without shelling out another $14 for it?
Side note - Lesson learned. Don't offer support to 3rd party app stores. It'll bite you in the ass.

Fadelight said:
Last May, I purchased Backcountry Navigator Pro from the Amazon App Store. It hadn't seen much use until recently when I started spending a lot of time on the hiking trails.
I was interested in checking out one of their premium addons (in-app purchase) but it kept giving me errors about premium addons not being available in my market. I shot an email off to the developer, who noticed that I was on version 5.0.3 and instructed me to update to the newest (5.7.4) via google play. Problem is, Google Play - while showing that app installed on my phone - doesn't keep it up to date. My assumption is because it came from Amazon. So, I contacted the developer again and explained the situation. I was told that they had pulled that app from Amazon about 7 months back (shortly after I had purchased it). I was told to contact Amazon and request a refund so that I could re-purchase the app on Google Play.
So, I contact Amazon help desk. I explain the situation to them. They respond that there is nothing they can do, and instruct me to contact the developer.
So here I am, sitting on a $14.00 paid app that I can't actually use, a developer that is either unwilling or unable to help, a google play that won't update an app if it wasnt purchased through them, and amazon unwilling to refund me.
My question is simple... does anyone here know of another way to get this app updated without shelling out another $14 for it?
Side note - Lesson learned. Don't offer support to 3rd party app stores. It'll bite you in the ass.
Click to expand...
Click to collapse
Hate to break it to you, but you won't be able to do anything here.

Google Play Music 6 mos trial for preorders?

I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
Buy the HTC One® A9 between 11/2/15 and 1/7/2016.*
Click to expand...
Click to collapse
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?

postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
Click to expand...
Click to collapse
No and I was wondering about this yesterday.

I have contacted HTC over support chat and twitter. The chat support said that they will escalate the case. Let's see what happens. My initial guess is that they missed sending it out to people who ordered the phone before Nov 2nd(the day that offer page was put up). However on twitter htcusa tweeted out saying that those who pre-ordered in October will receive it too.

postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
Click to expand...
Click to collapse
Did you notice that if you clicked on it, the title page on that first link actually says "$100 Google Play credit for the HTC One A9 | HTC United States". Probably a title from an old page that they forgot to edit, but I'd rather have $100 credit than 6-months Play Music

I just received my code for 6 months Play Music.

Newcron said:
I just received my code for 6 months Play Music.
Click to expand...
Click to collapse
Me too, got two codes actually

I ordered last week when they had $100 off. Ordered 3 and got 3 emails today for the promo 6 months
Sent from my Nexus 6 using XDA Free mobile app

Were you all able to redeem it without any issues?

Needs to be a new subscriber. real lame and useless for me.

Really? Both valid?

$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past

jokies said:
Really? Both valid?
Click to expand...
Click to collapse
I can't activate both, so it is kind of pointless : "must not be active subscriber". It is not like I can wait 6 months and then activate second one - it needs to be activated within 2 months.
The side benefit of this is you get 6 months free of Youtube Red too.

daweeze02 said:
$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past
Click to expand...
Click to collapse
will it automatically renew the subscription afterwards?

jokies said:
will it automatically renew the subscription afterwards?
Click to expand...
Click to collapse
yes but I can cancel it now so it won'r auto renew but keep the 6 months going

Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too

Cashreedhar said:
Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too
Click to expand...
Click to collapse
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.

Newcron said:
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.
Click to expand...
Click to collapse
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that

Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
Click to expand...
Click to collapse
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.

Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
Click to expand...
Click to collapse
HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.

Newcron said:
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.
Click to expand...
Click to collapse
Yeah my bad, realized it. I contacted HTC and they still think they sent me the code, and they are going to check after the escalation.
rlvl said:
HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.
Click to expand...
Click to collapse
Yes, that is what missing.. contacted them, its really difficult to make them understand I have not received the code..

Google store credit pre-order

Anyone get email with the pre order $50 Google store credit yet?
Sent from my Pixel 3 XL using XDA-Developers Legacy app

Not yet

Nope. Not yet, which is too bad because I want that wireless charger.

Not yet. I don't remember being promised one so if I get it I will be surprised but happy.

Still waiting...
Sent from my Pixel 3 XL using Tapatalk

Knowing Google i am sure they will wait the full 4-6 weeks LOL

You may not get an email. Go to the Google store and check your balance. Mine and many others was sitting there waiting. Already used it for the stand.
Sent from my Pixel 3 using Tapatalk

Don't remember seeing that when I pre-ordered is that US only?

I got an email that read like this on Oct. 15:
Your $50 Google Store promotional balance is coming soon.
An update from Google Store.
High five for pre-ordering Google Pixel 3. You’re now eligible to get $50 Google Store promotional balance.1 Within 4-6 weeks of your phone shipping, we’ll send you an email letting you know when it’s available to use (as long as you didn’t cancel your order or return your Pixel 3).
I haven't been given any credit to my account yet, but I still have a week technically. I'll probably contact Google if I haven't received it by Thankgiving.

I got my $$ today but no email to tell me. Check your balance at the Google Store.

wolverbean said:
Anyone get email with the pre order $50 Google store credit yet?
Sent from my Pixel 3 XL using XDA-Developers Legacy app
Click to expand...
Click to collapse
Got my email today and used the credit to buy a Pixel stand.

Got mine today too time to spend it lol

Yup, got mine.

rmc69 said:
You may not get an email. Go to the Google store and check your balance. Mine and many others was sitting there waiting. Already used it for the stand.
Click to expand...
Click to collapse
Same here, used mine for the BOGO 50% promotion this weekend.

Checked my balance, still nothing...

Received the email about the credit coming soon, but I still haven't received it!

got mine a while back