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Hi All
I've got a quite ridiculous situation here from Google Play Support Team.
I reset my Lenovo A1 and found that I'm not able to update Soundhound which I bought at a discount price (0.1USD) from US store, instead I was asked to purchase it again, and when I clicked the purchase button, it fails.
I sent an email to the support team to resolve the issue and got an reply that they would issue me a refund 0.1 USD, and if I want to buy the app again, I need to pay the current price instead of 0.1 USD.
Before I got back to them, I got another email said I requested an refund and granted, I'm quite p*** off by the email, so I reply the email and said it's not an acceptable solution.
Now 2 days passed, and I still not receive any response from Google, just like the whole support team ran and hide.
I'm just wondering that where can I complaint against the Google Play Support Team?
Thank you in advance.
Regards
You live in?
Maybe you can try a independent consumer association?
Or wait a few days, some transactions take some time.
You got served buddy. Take it or leave it.
Imetumwa kutoka U8150 kutumia XDA
nathan-96 said:
You live in?
Maybe you can try a independent consumer association?
Or wait a few days, some transactions take some time.
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The issue is 3 USD is a small amount in any country
Really annoying.
Your f*ck**. Just by it again, or find another way...
Samsung Galaxy Gio
CM 7.2 20120325 (thanks 2 phiezx)
XDA Premium
Dont say 'thanks', just press the button
Call Google toll free, I'm sure they can forward you to the people incharge
Sent from my HTC_A510c using XDA
get what y64 *ay f6r. wasted t6 04ch t50e a3ready get 6ver 5t
...
I can't find a number on the google page.
Of course you didn't. That's the idea.
Imetumwa kutoka U8150 kutumia XDA
bacondaddy said:
get what y64 *ay f6r. wasted t6 04ch t50e a3ready get 6ver 5t
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Click to collapse
Please post in understandable English from now on. Thank you.
it seems they have the we call you system going on. i found this page on the google play support page.
http://support.google.com/googleplay/bin/request.py?hl=en&policy=apps&contact_type=contact_policy
fill it out and they call you back. in theory...
gl
droople said:
Hi All
I've got a quite ridiculous situation here from Google Play Support Team.
I reset my Lenovo A1 and found that I'm not able to update Soundhound which I bought at a discount price (0.1USD) from US store, instead I was asked to purchase it again, and when I clicked the purchase button, it fails.
I sent an email to the support team to resolve the issue and got an reply that they would issue me a refund 0.1 USD, and if I want to buy the app again, I need to pay the current price instead of 0.1 USD.
Before I got back to them, I got another email said I requested an refund and granted, I'm quite p*** off by the email, so I reply the email and said it's not an acceptable solution.
Now 2 days passed, and I still not receive any response from Google, just like the whole support team ran and hide.
I'm just wondering that where can I complaint against the Google Play Support Team?
Thank you in advance.
Regards
Click to expand...
Click to collapse
Don't feel bad the Google Play Store is a fooking joke. Of course the Nexus 4 launch was the worse but somewhat excusable. No one expected the flurry of buyers that phone created. Then came the release of the Nexus 4 Wireless charger. I ordered a wireless charger on March 13th. Today is April 7th. After 4-5 emails from me asking about tracking and just why they haven't sent me a wireless charger yet. Their responses and lack of information is ludicrous. I finally told them yesterday to just give my money back, release the payment and put it back onto my credit card. I was then informed that it would take 15 days for me to get a refund. I could understand that if I was sending something back. But I never received anything in the first place. Why can't they just put the money back on my card. I'm so god damn frustrated at Google Play support. Oh well I just thought I would throw in my experience with those bastards since there is no where else to complain. I wanted some sort of supervisor or something to contact me. Yet they can't even do that. JOKE
It doesn't matter if it is .5 cents or 5.000...
People should be honest, and deliver what they promise, the way they promisse it.
This is how I think.
Next time buy something of 3k from them, and do a chargeback once you get it
No, don't do it...
i think i have to RMA my oneplus one for a hardware issue with the display being stuck on inverted colors. so i filed a support ticket on the oneplus site a few days ago, and i still haven't received a response, only an email acknowledging they got the ticket, nor can i even find the ticket i submitted anywhere in my account. i know they ask for patience, but i've been told they get about 2k support tickets a day, and that some people have waited a month for a reply. is this really true??? do i have to wait a month for them to even respond with initial tech support?? or what if i reply to their email to update the support ticket and request a RMA to exchange the phone or fix the display? will i have to wait an entire month for them to acknowledge my request to put in a RMA, and then even longer after that to do the actual warranty exchange/repair?
eudemonics said:
i think i have to RMA my oneplus one for a hardware issue with the display being stuck on inverted colors. so i filed a support ticket on the oneplus site a few days ago, and i still haven't received a response, only an email acknowledging they got the ticket, nor can i even find the ticket i submitted anywhere in my account. i know they ask for patience, but i've been told they get about 2k support tickets a day, and that some people have waited a month for a reply. is this really true??? do i have to wait a month for them to even respond with initial tech support?? or what if i reply to their email to update the support ticket and request a RMA to exchange the phone or fix the display? will i have to wait an entire month for them to acknowledge my request to put in a RMA, and then even longer after that to do the actual warranty exchange/repair?
Click to expand...
Click to collapse
Contact Paypal I had the same issue and no response even after 3 emails in a week. If they don't respond to Paypal within 7 days they issue you a full refund and you keep the phone that is what I was told by Paypal.
Normally your answer on your ticket within 10 days... I m also in the procedure for rma. After they answer the first time,it's going faster. I've waited 10 days for an answer and after 3 days later my phone was picked up by TNT. 3 days later it was in Hong Kong... Now I wait for the new one. Since the rma was approved,I saw an new order in my account....
Succes !! It takes much too long...but that's the risk...
Sent from my HTC One X+ using XDA Free mobile app
thanks for the responses. yeah, i think i'm going to file a claim with paypal, and hopefully they come through in a more timely fashion. the overwhelming amount of RMA's and support tickets really doesn't bode well for them as a startup. it's rather disappointing because i've been fighting for them to succeed for months, even after all those terrible invite contest ideas. now i'm running out of excuses for them...
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
Buy the HTC One® A9 between 11/2/15 and 1/7/2016.*
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I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
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Click to collapse
No and I was wondering about this yesterday.
I have contacted HTC over support chat and twitter. The chat support said that they will escalate the case. Let's see what happens. My initial guess is that they missed sending it out to people who ordered the phone before Nov 2nd(the day that offer page was put up). However on twitter htcusa tweeted out saying that those who pre-ordered in October will receive it too.
postmortem. said:
I remember that during preorder phase there was 6 months free of Google Play Music offer advertised on the HTC side.
Now it looks like this
http://www.htc.com/us/googleplay-htc-one-a9/
with terms here
http://www.htc.com/us/go/googleplay-htc-one-a9-terms/
I've made preorder in October. However I never got any confirmation about this offer. Has anybody who preordered managed to claim the offer?
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Click to collapse
Did you notice that if you clicked on it, the title page on that first link actually says "$100 Google Play credit for the HTC One A9 | HTC United States". Probably a title from an old page that they forgot to edit, but I'd rather have $100 credit than 6-months Play Music
I just received my code for 6 months Play Music.
Newcron said:
I just received my code for 6 months Play Music.
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Me too, got two codes actually
I ordered last week when they had $100 off. Ordered 3 and got 3 emails today for the promo 6 months
Sent from my Nexus 6 using XDA Free mobile app
Were you all able to redeem it without any issues?
Needs to be a new subscriber. real lame and useless for me.
Really? Both valid?
$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past
jokies said:
Really? Both valid?
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I can't activate both, so it is kind of pointless : "must not be active subscriber". It is not like I can wait 6 months and then activate second one - it needs to be activated within 2 months.
The side benefit of this is you get 6 months free of Youtube Red too.
daweeze02 said:
$9.99/month starting May 18, 2016. You can cancel your trial at any time.
Google Play Music is an auto-recurring subscription. You authorize us to charge you the subscription cost (currently $9.99/month) monthly. You can cancel at any time. Learn more.
By clicking "Subscribe", you agree to the Google Play Terms of Service.
Worked for me and I had been a subscriber in the past
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Click to collapse
will it automatically renew the subscription afterwards?
jokies said:
will it automatically renew the subscription afterwards?
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Click to collapse
yes but I can cancel it now so it won'r auto renew but keep the 6 months going
Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too
Cashreedhar said:
Hey guys. How did you activate the play music subscription. On my primary account I have already consumed 1 month free trial and my other account was never used for subscription, but for a new subscription play music is asking for $9.99 per month. I contacted HTC, they asked me to contact google :"
In regards your concern, the account can be marked as not eligible if it participated in the 30 Day Trial in the past 12 months as it was mentioned.
The next step could be to reach Google Play support to request a code for another account if you still want to. Then you'll need to go to:
https://support.google.com/ ".
Confused on how to activate or contact google from here. In the link they sent google music is not listed too
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Click to collapse
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.
Newcron said:
What I did to activate was simply login to Google Play Store on a computer, and then redeem the code. Make sure you're logged in to the correct account you want (and logged out of any other accounts you may have).
I'm not sure why it wouldn't work on your second account, maybe you took other type of free offers in the past 12 months? If the account took part in any kind of trial or free offering in the past 12 months, then it wouldn't be eligible. My primary account took a 3-month free last year around this time of year, and isn't eligible. I checked my other account and it turns out it had its own somewhat out of nowhere free 6-month offer from Google, so I took that. I ended up giving the code to my wife and she redeemed it without any problem.
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Click to collapse
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
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Click to collapse
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.
Cashreedhar said:
How did you get the code to redeem? I have been asking HTC and they are telling google need to provide that
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HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.
Newcron said:
I just told you how, in the message that you replied to. In fact it's the very first sentence. There is a 'redeem' link on the side bar.
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Yeah my bad, realized it. I contacted HTC and they still think they sent me the code, and they are going to check after the escalation.
rlvl said:
HTC should have sent you the 6 month trial code to the email address you provided while ordering the phone. If not contact the customer service and tell them explicitly that you haven't received any code yet, they will then verify and send the email again to you.
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Click to collapse
Yes, that is what missing.. contacted them, its really difficult to make them understand I have not received the code..
got my rebate and not only that but because they took longer than normal they sent me a email with another 25 bucks all for using the Samsung pay app
So I got an email stating that I did not qualify for this because I signed up for another promo that's crazy man I haven't received my TV or my headphones and wireless charger
rkidd said:
So I got an email stating that I did not qualify for this because I signed up for another promo that's crazy man I haven't received my TV or my headphones and wireless charger
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Same here! I did mine back in December and still nothing
Same here
Sent from my HUAWEI P8max using Tapatalk
They have a new status checker page if you haven't seen it. https://promos.samsungpromotions.com/info/checkstatus
I submitted my offer for the TV on the 23rd of December. I did get an email from them on 12/28.
"Your Offer claim has been approved.
Your TV will arrive in approximately 4-6 weeks."
Great! Around that time I also submitted for the "Gifts of the season" deal to get the wirless charger/headphones. I figured I wouldn't get both but thought I'd try. I got an acceptance email but never got an approved email on that. No big deal.
Now when I logged into the above site yesterday it shows all the deals I applied for. For the TV it says
"We’ve checked our records, and it looks like you’ve already redeemed a Samsung Offer with this device. Unfortunately, this offer cannot be combined with any other offer and we cannot approve your submission."
WTH I already got an approval email on that!
Then for the gifts of the season I get "Your submission has been approved and your gift has been processed and is currently in route".
So they want to give me the gifts of the season but not the TV even though I submitted the TV form nearly a week before I submitted the Gifts of the Season form and I got an approval email for the TV. One of the big reasons I got this phone was for the TV deal to replace an older one in our bedroom. I really don't need another wireless charger or more headphones. I filled out a contact us form them from the above site and facebook messaged them. Nothing so far!
Sorry for the long post. They seem really, really disorganized with their promotion fulfillment. There are a number of threads on the android central forum that shows all the crap people have gone though to get their promotional items.
damn it man
gronimo21 said:
got my rebate and not only that but because they took longer than normal they sent me a email with another 25 bucks all for using the Samsung pay app
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Same here at first I didn't qualify but I didn't let that stop me so I called and manually done it received 125$ and purchased a Samsung gear vr and a wireless charger for a few extra dollars
Yeah, my wife and I have been struggling with Samsung too. They were not going to send our headset & charger for the same reasons you spoke of, but after both of us sent nastygrams to the company, they showed up in 2 days. Now, we have both been declined for the TV after we were notified it was approved. It's shameful to see Samsung stoop to these kinds of tactics. They WILL lose customers over this.
I pre ordered pixel 3 a couple of days ago. I live in korea so i asked my friend to send it to me when he got delivered. Anyway, i saw the terms yesterday and the terms were weird. You can have the 6 month trial only when you are completely new to youtube premium. And also only for US residents.
So here's the questions
Is there really no way to get the youtube premium unless making new account? (Im currently using youtube premium)
Will the youtube premium 6 month trial won't work if i start the pixel in korea?
Im going to LA in January so if i wait until january, would it be possible to claim 6 month trial?
Sorry for the bad english though...
CJ-PLZDOR said:
I pre ordered pixel 3 a couple of days ago. I live in korea so i asked my friend to send it to me when he got delivered. Anyway, i saw the terms yesterday and the terms were weird. You can have the 6 month trial only when you are completely new to youtube premium. And also only for US residents.
So here's the questions
Is there really no way to get the youtube premium unless making new account? (Im currently using youtube premium)
Will the youtube premium 6 month trial won't work if i start the pixel in korea?
Im going to LA in January so if i wait until january, would it be possible to claim 6 month trial?
Sorry for the bad english though...
Click to expand...
Click to collapse
It is my understanding that you will need a new account to activate your 6 month trial. As for your activation, you will probably need to activate it from the US since I will also guess that Google has a way to tell where the IP that activated it came from and I think that if it doesn't originate in the US, they may use that as an excuse to not honor it. I'm not sure if the activation has to happen from the same email account where it was purchased through the Google store. Also, in January it will be too late to activate the trial since, from what I've read, it has to be activated before December 31 at 11:59 PM. Hope this helps. Maybe your friend can activate it for you before sending it.
This is bogus if true. I had a free month trial of YouTube music before, so now I don't get the free 6-months? Google is getting so damn nitpicky about all of their offers. They need to relax a bit and reward long-time customers. I'm not creating a new Google account to get 6 months of their crappy music service. Maybe if they had a cleaner merge with Google Play Music I'd be willing to pay for it.
Eudeferrer said:
It is my understanding that you will need a new account to activate your 6 month trial. As for your activation, you will probably need to activate it from the US since I will also guess that Google has a way to tell where the IP that activated it came from and I think that if it doesn't originate in the US, they may use that as an excuse to not honor it. I'm not sure if the activation has to happen from the same email account where it was purchased through the Google store. Also, in January it will be too late to activate the trial since, from what I've read, it has to be activated before December 31 at 11:59 PM. Hope this helps. Maybe your friend can activate it for you before sending it.
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Oh i got it! Thanks for sharing your advice
chrisjennings said:
This is bogus if true. I had a free month trial of YouTube music before, so now I don't get the free 6-months? Google is getting so damn nitpicky about all of their offers. They need to relax a bit and reward long-time customers. I'm not creating a new Google account to get 6 months of their crappy music service. Maybe if they had a cleaner merge with Google Play Music I'd be willing to pay for it.
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Terms and conditions
This YouTube Music Premium 6 month extended free trial offer is only open to US residents who activate a Pixel 3/3 XL before December 31, 2018. Offer only available to customers who are not current YouTube Premium, YouTube Music Premium or Google Play Music subscribers, have not been YouTube Premium, YouTube Music Premium, YouTube Red or Google Play Music subscribers nor participated in a YouTube Red or Google Play Music trial before. Offer must be redeemed by January 31, 2019. Valid form of payment required at sign-up, but you will not be charged until the trial period expires. At the end of the trial period, you will be automatically charged the standard subscription price, currently $9.99 per month. You can cancel your trial at no charge at any time before the trial is over. Offer requires a Google account. Full terms here: youtube.com/t/red_restrictions?gl=US. Promoter: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
I can't believe it.. I think almost all pixel buyers would likely tried youtube premium before... Why they have to be like this