hi guys
i am planning to buy a new phone soon, probably a China one. i have already checked many china shops but most of them do not look like a safe place for spending a couple hundred euros, and paying with paypal is in many of them impossible.
so would you be so kind and share your expirence with chinapadmall, because i was unable to find any useful information on the internet. at a glance they look different from most of china shops and paying with paypal is also possible.
just another question: probably i am going to buy either a iocean/OU Sheng X7 or a UMI X2. which one do you think is better in term of build quality?
thank you for help
I personally would keep away from Chinese phones, generally because they tend to not have any support afterwards. I looked through this site and however designed/presented nicely, the reviews are mostly of customers asking questions about the product. They seem to respond back though so that may be a good sign (even though they're using the reviews section as a forum, which is deceiving). Sorry for not exactly answering your question, but that's just my 2cents.
Do you mean "China" or "china"?
Either way, I wouldn't want to touch any China-made products left alone spending "a couple hundred euros" for it.
first of all thanks for your reply.
i meant China of course.
you are probably right about support ,sadly not so many own those phones. actually i am buying that kind of phone, because in last half year i lost two phones (they were both stolen by somebody). now i do not want to spend much money on a new phone.
including taxes and DHL shippinig i can get a full hd phone for approximately 220€ (about 290$), and that is why i am interested in buying China phone.
i will have to think a bit and search the internet, whether it is worth buying cheap phone and hooping for best, or spend at least twice as much money for Nexus 4, Sony Xperia Z, or other flagship devices.
I've bought my goophone n2 here in chinapadmalL and pay with paypal.It's safe.
And I'm also interested in iocean X7 and a UMI X2,but the pre-order does not begin,do you know the exact date? cause I don 't want to wait a long time .
I use dx.com for my China gadget shopping. They are trustworthy and have a decent support staff as well as forums. They accept paypal. The only downside is sometimes the shipping can be slow but anything shipping from Hong Kong is generally slow. They have name brand Android phones as well.
i am also interested in buying umi x2, iocean x7, or t he jiayu g4 advenced, but the problem is also the availability, and the release dates are not actually unknown.
and about the dx.com i must agree they are trustworthy, buty normally it takes long to receive your staff, but the problem is they do not have so many phones like other sites.
I would not buy AT CHINAPADMALL
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
I bought an Umi x2 from them 5 days ago. My order is still 'in progress' and not been posted despite me paying $20 for express delivery. I'mnot happy with their service.
UMI X2 32G rom 2G ram the umi company will stop produce for 3-4 weeks.so if you bought this phone don't dream they will ship.
Sent from my SHV-E120L using Tapatalk 2
Latest scam chinapadmal.com
now you do not answer or my email or to chat, no nothing, this store chinapadmall.com is a SCAM, they're FRAUDSTERS, they send defective phones, then put them back when they stay with the phone and your money and do not respond. I would not buy ANYTHING IN CHINAPADMALL.COM
hope can help you
joder007 said:
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
Click to expand...
Click to collapse
I think i can tell you something, I think there must something made you misunderstanding, i made two orders in chinapadmall.com, they response very fast and reply my every email and live chat, maybe the email sent to your junk box? it seem the live chat time from China time 9:00~18:00, you can try to see and try again. and even over 45 days, they accept return and refund, don't worry. one of my friend experienced it. it is better you tell him your order number first, so they can confirm soon. when refund the money, you must will get a coupon as a compensation( my friend got the coupon, hope the same as you).
and by the way, if they didn't answer you, how did you sent back the phone? where you got the return address?
hope your problem will be fix soon....
Chinapadmall estafa
[email protected] said:
I think i can tell you something, I think there must something made you misunderstanding, i made two orders in chinapadmall.com, they response very fast and reply my every email and live chat, maybe the email sent to your junk box? it seem the live chat time from China time 9:00~18:00, you can try to see and try again. and even over 45 days, they accept return and refund, don't worry. one of my friend experienced it. it is better you tell him your order number first, so they can confirm soon. when refund the money, you must will get a coupon as a compensation( my friend got the coupon, hope the same as you).
and by the way, if they didn't answer you, how did you sent back the phone? where you got the return address?
hope your problem will be fix soon....
Click to expand...
Click to collapse
address gave me Jerry or so chatting calls himself. So far I have sent the phone or returned the money. On Friday Jerry said the chat today I would give the tracking number, but I ask you and I closed the conversation. No I think I have been scammed, and the address to which returned the phone was not the same that came in the package where they sent me the phone. ie they send from an address and returns go to another company and another direction, even in another city. All this is very rare and worst is that after almost 3 months I am still without my money and no mobile. SO I would not buy ANYTHING IN CHINAPADMALL. COM
I think I know where is the problem
joder007 said:
Well I tell you my experience with this damn devil store "chinapadmall.com" because bine on April 9, 2013, announced in stock the following: "Good Quality Butterfly x920e OEM Smart Phone 5.0 Inch IPS 1920 * Quad 1080 2GB RAM Android 4.1-core 1.5GHz 16GB ". I buy paypal payment 250'87 total EUR total no joke. I get the phone about ten or twelve days later does not do what is advertised is 1920 * 1080 1270 * 920 is less, plus wifi does not work and tells me what I have to do is install the rom again, as I to have to do that to a newly purchased mobile trying it yourself. Well I tell you what I say I want to return smoothly to send it to an address and how do I have to send also want a 32 gb sd Tarje tells me to pay it and send it to me. I tell you all that I leave as requested on the page and tell me you do not need it with the email is enough. I send the phone on May 10, 2013, will arrive on May 24 and did not pick right now is in the post office waiting sheizen by will. I tell the seller and he says he does not know that you sent me x2 umi on Friday May 31 but do not know the tracking number and does not know because he has not Picked to send you the package. We also speak for the char of the page and I closed this sounds fishy.
SUMMARY, DONÍ BUY INTO THAT AS A PROBLEM WITH ANY Tourist trap breaded MOBILE I ALREADY TOOK TWO MONTHS MOBILE AND LEAST 280 EUROS.
P. D. if anyone knows something I can help I'd appreciate it because paypal said to have passed the 45 days to open a dispute. Of course I have happened if I had been the purchaser bullfighting, and the effectiveness of posts that you see, well here you have this tako, well I'm sorry but I inform relief and these thieves, swindlers. Thank you.: Mad :: mad:
This is the ultimate, the CHINAPADMALL.COM geta looks to have seen that I have told you what happened in all the forums that I could and yesterday (June 5) according to their page to put a discount promotion 5-8 $ a people who speak well of chinapadmall and send the address of the forum comment to your mail to see him, this must be seen to be believed, is very strong, does that and does not answer to the 10 MESSAGES I sent in the last 3 days. see to believe. how can a person for a lost mobile lose many customers as if they read this.
You can see it chinapadmall.com/blog/summer-sale/
Click to expand...
Click to collapse
joder007 said:
address gave me Jerry or so chatting calls himself. So far I have sent the phone or returned the money. On Friday Jerry said the chat today I would give the tracking number, but I ask you and I closed the conversation. No I think I have been scammed, and the address to which returned the phone was not the same that came in the package where they sent me the phone. ie they send from an address and returns go to another company and another direction, even in another city. All this is very rare and worst is that after almost 3 months I am still without my money and no mobile. SO I would not buy ANYTHING IN CHINAPADMALL. COM
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Click to collapse
I think I know where is the problem, the problem is not CHINAPADMALL.COM didn't answer your questions, it seem you returned the phone to the wrong address ( wrote in the package?).
if you purchased the phone via paypal in the store, it is better you follow the refund and return rules of paypal. you should dispute in paypal and ask for return and refund, paypal will show you the address that you should send to. remember never do not send to the address wrote in package. if over 45days, it is better you contact their after service for address before you sending. as I know, many package sent from China the address wrote on package are address of POST AGENT COMPANY, not the real seller, because the agent handle all for seller, seller only need prepare the package for picking up.
i suggest you keep contact CHINAPADMALL.COM , tell him the tracking info, ask him for help for find the package. if sent to the POST AGENT, they also can have it back, but will take many times, it is possible to get your money back, CHINAPADMALL.COM wont let you lost money, as I know my friend got money back and got a coupon for compensation and he made a new order with the coupon( 8USD discount for any item).
hope can help you, and be patient you will get money back soon....
Chinapadmall estafa
good to let you know that chinapadmall scam remains the same, I have sent the phone told me, will not return my money, do not send me the phone defective or sent me to the beginning or answer emails or chat, we that happen to me, they want to keep the money and not send anything. The explanation that they're scammers and they were misled as to the mobile oem butterfly to everyone who sold him no responsibility, go to the utmost account and that's it if you want to claim something looks to China and talk to them, **** that children of ..... THIEVES, SCAMMERS, ...
PS: I should have some form of official or judicial claim a refund of my money or sending mobile. The truth is that after this experience cost me a bit to buy mobile in china and you run the risk of having a problem and that the store is a scam as chinapadmall and not do anything responsbles. Greetings friends. And now you know NOT BUY AT CHINAPADMALL.
Beware from china phones
Sent from my WT19i using xda premium
If I Have Helped You Can You Press
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THANKS BUTTON
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To support Me.
In the end chinapadmall is good 100% recomending
I can not believe it, but yesterday I received an email from chinapadmall, a person named EDDY was wondering if you had a problem to tell him, well check my case and says that reason I feel I have a lot to talk to Jerry and the General Direcctor the company so that does not happen again I will return all my money that I had never wasted my money and that would have done the same as me to tell everything in the forums, and that what happened would give me a coupon for $ 8 for my next order since now the x2 umi was saturated in reserves now, but I put the top of the list. I HAVE TO SAY THAT IS RELIABLE CHINAPADMALL. They are wrong, BUT THE FINAL ANSWER EDDY ESPECIALLY WELL 100% RECONMENDABLE, SERIOUS, RELIABLE AND FAST, but this guy Jerry is a failure not only deal with EDDY IS A CRACK, in one day I fixed it all I've been trying to solve problem in three months with Jerry. Ah this morning and had the money in my paypal account for Eddy October 1 in a few hours as promised me back all my money for a crack, I tell it to you let you know that at the end if there is attentive and reliable people chinapadmall, what I I tended happens is bad luck. CHINAPADMALL-Eddy-100% RECOMMENDED-A greeting
That's really good news
joder007 said:
I can not believe it, but yesterday I received an email from chinapadmall, a person named EDDY was wondering if you had a problem to tell him, well check my case and says that reason I feel I have a lot to talk to Jerry and the General Direcctor the company so that does not happen again I will return all my money that I had never wasted my money and that would have done the same as me to tell everything in the forums, and that what happened would give me a coupon for $ 8 for my next order since now the x2 umi was saturated in reserves now, but I put the top of the list. I HAVE TO SAY THAT IS RELIABLE CHINAPADMALL. They are wrong, BUT THE FINAL ANSWER EDDY ESPECIALLY WELL 100% RECONMENDABLE, SERIOUS, RELIABLE AND FAST, but this guy Jerry is a failure not only deal with EDDY IS A CRACK, in one day I fixed it all I've been trying to solve problem in three months with Jerry. Ah this morning and had the money in my paypal account for Eddy October 1 in a few hours as promised me back all my money for a crack, I tell it to you let you know that at the end if there is attentive and reliable people chinapadmall, what I I tended happens is bad luck. CHINAPADMALL-Eddy-100% RECOMMENDED-A greeting
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Click to collapse
:good: that's great, I told you before, they will refund your money anytime, even over 45 days after payment. chinapadmall.com are looking for long term business, not one time. reliable!!
I have no problem with china mobile. Nice power for third price of regular brands with good workshop quality. Only problem is support...
.My phone I received from om them was faulty and they have asked me to return it to them. I have done by DHL but it seems to be being held in customs in Shenzhen. Is it legal to return a phone from UK to Shenzhen? Why would customs hold it?
Perhaps it just takes some time for clearance?
I purchased the OnePlus One Sandstone Black 64 GB directly from oneplus.net after I finally received an invitation on January 09, 2015. I've been playing with it since I received it in the middle of the next week, but have not put in a SIM card. Currently, I'm using with my S5 for a little while longer with t-mobile.
I was looking tonight at different options and used the cricket website to test the IMEI/ESN number for this phone. It came back as blocked. I also used swappa.com and sure enough it's blocked
What in the world can I do?? I tried to post to the oneplus page but don't have enough responses yet. After reading all of the horror stories about their customer service, and since it has been over 14 days, I can only imagine the worst. I will call my credit union and see if I can dispute the charges since I was shipped an unusable (at least I think) phone and certainly hope I won't be expected to pay $349 for something I can't use.
Any help, suggestions, or ideas about what I can do in this situation will be greatly appreciated! Also, has this happened to anyone else?
Thanks!
I'd suggest you open an RMA request with OnePlus, as well as a PayPal dispute. Do the PayPal dispute first so that you can quote a reference number for the case when you request an RMA from OnePlus, they usually are more responsive when there's PayPal dispute involved.
Transmitted via Bacon
Timmaaa,
Thanks for the idea of including the paypal dispute information, that is a great idea! I've added it in my ticket with oneplus and we'll see what happens next.
I did receive a response to the oneplus ticket that I opened last night. Basically in my ticket I was letting them know that I wanted to exchange my phone for one that is not blocked and one that I can actually use. (in re-reading it I may not have been clear enough on what I wanted though, so I was much more specific in my follow up). This was their response:
Hi Scott,
We're sorry that you no longer wish to keep your purchase. Unfortunately, we are only able to process devices or unopened accessory return requests made within 14 days of delivery, in accordance with our Return Policy (http://oneplus.net/privacy-and-legal#returnpolicy). Thank you for your understanding.
Best regards,
Gail
--Sheesh, that isn't what I said at all
Just reply again, making sure that you're very clear about it being a defective unit.
Transmitted via Bacon
Well, things went from broken to working really quickly. I explained to OP in better detail exactly what was happening and gave them my paypal dispute id. They wrote back to ask me for screen shots showing it was a blocked IMEI/ESN number. This morning when I went back to swappa and cricket the numbers were no longer blocked and showed clear and ready to go.
My best guess is that the blacklist database was having issues last weekend and gave a false report on my phone. I doubt that OP had a chance to fix the issue (I really don't know though I suppose they might have).
Anyway, this ended up with me apologizing to OP, and learning a lesson to wait a few days before jumping off the deep-end when something like this happens. In my defense though, spending $349 on a phone that was blocked was a hard pill to swallow
Timmaaa, thanks again for your help!
Scott
Glad you managed to get it resolved....... Enjoy your OnePlus One
Delete Please, All sorted
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
Be sure that there is a FedEx store near there where you live. Nvidia only works with FedEx, otherwise it will cost you some money!
Chris_c81 said:
Hi, did you get any joy? I've been in contact with Nvidia and I think I'm going through the RMA process. Last contact I had with them they requested my contact details and the Tablet product and serial numbers plus proof of purchase. I responded then received a reply telling me an account had been set up on the website. I can now login to track my support progress. I think I'm awaiting a response still as I've still not received any RMA information.
Click to expand...
Click to collapse
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
Thanks. So they have to receive your unit before they send replacement? Bah! That's a lot of time not playing VainGlory lol! Ok thanks. My RMA status at the moment has only just been forwarded to the RMA team. Looks like I have best part of a week then before I hear anything.
Fortunately two FedEx locations near me.
panesaam said:
Hi Chris_c81, yes I had mine replaced from Nvidia, as mentioned in the other post you'll need FEDEX office near you to send the item. Address is of Netherlands. It took me around a week to get RMA instructions and then was expected to pay for delivery but I got in contact with on-line chat support and they sent me prepaid label.
Took the package to Fedex office and they sent it for me. Received a replacement in a week.
Hope this helps. All the best.
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Click to collapse
Hey mate, just received my RMA instructions. No prepaid label as expected. What exactly did you say to them to convince them to foot the cost? Thanks.
Emailed them back and they immediately sent through a prepaid postage label!
Chris_c81 said:
Emailed them back and they immediately sent through a prepaid postage label!
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Click to collapse
Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
panesaam said:
Sorry Chris_c81,
I was away. Hence, didn't replied back. Good to know you hat it sorted. I had to do the same thing. Contacted support on live chat and asked them for prepaid label. They sent it through quickly.
Click to expand...
Click to collapse
No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
Chris_c81 said:
No bother mate Its winging its way to the Netherlands today.
What was the turnaround (from you sending defective unit to you receiving new/refurbished unit)? I'm hoping that as its Monday, they receive Wednesday, process this week and I receive by Monday next week. If I'm really lucky, maybe by Saturday this week, but I doubt they'll turnaround that quickly
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Click to collapse
I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
panesaam said:
I got it back following week. Email came through stating it's on its way. I am sure it was a new unit. Checked through thoroughly for this including packaging. Very happy with it now. Working great.
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Click to collapse
Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
Chris_c81 said:
Sorry for all the questions! Do you get an email or anything when it's been sent back to you? Cheers!
Click to expand...
Click to collapse
Yes, you'll get an update as an email and Nvidia support page as well.
panesaam said:
Yes, you'll get an update as an email and Nvidia support page as well.
Click to expand...
Click to collapse
I expect my replacement may take a little longer to send out. Coincidentally looks like Nvidia have just recalled a load of Shield Tablets!
http://www.engadget.com/2015/07/31/nvidia-shield-tablet-recall/?sr_share=facebook
I'm assuming they'll send me an unaffected replacement though.
Edit: Woo! Find out on Tuesday. Got my tracking number now.
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
I had similar problem and the only way that worked was PayPal claim because the customer service did not answer to messages
Thanks a lot for your reply? I'll contact to my bank regarding this issue
Bummer, contact your credit card company if necessary...
real77055 said:
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
Click to expand...
Click to collapse
Depending on your payment method (Credit card or PayPal), open a dispute with them. Good luck.
I haven't experienced such issues with support myself, but it seems many others are. It's one thing to have poor technical support, but a whole other thing when it comes to money.
OnePlus should definitely take things like refunds a lot more seriously and ensure everything is running smoothly in that regard, as it's probably very scary to feel you've been robbed of hundreds of dollars :/
This is why I try to make all my payments through PayPal as you can file claims through them.
You are right. When it is about money it should be all extremely serious!
because of their service, I had to pay more to my credit card company ! And why?
OnePlus trying to enter into flagship phone's market! but they took wrong rout to do so! They talked to me like they are doing me a favor when I was talking to their costumer service! And why? Because Ive just paid them 1400$? This is anaceptable!
Next time I'll use only PayPal and I hope will never do business with subpar companies.
I hope people can be aware by reading this thread!
Always PayPal.... Helps to avoid the customs import fees as well....
real77055 said:
hi guys. I've just opened this thread cose I don't know what else to do.
I have returned my OnePlus 7 pro as it was faulty and got another one (currently using OnePlus 7 pro)
my device arrived at their return center on may 31( I have the proof of the delivery)
however, the OnePlus costumer service just don't want to give my money back.
I've contacted them 5 times already. asked to talk to supervisor (the supervisor didn't contact me either, though they promised that will call me back.
any advice what should I do would be highly appreciated
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Click to collapse
Did they give you another one ?
Because you know you wouldn't be entitled to a refund if that was the case,
Sorry,based on your story,had to ask
manus31 said:
Did they give you another one ?
Because you know you wouldn't be entitled to a refund if that was the case,
Sorry,based on your story,had to ask
Click to expand...
Click to collapse
Nope! I bought another one from T-Mobile.
real77055 said:
Nope! I bought another one from AT&T.
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Click to collapse
Yea,sorry had to ask,that sucks. Whenever something like that happens to me I use PayPal dispute and it's never let me down ,other than a bit of waiting for it all to be resolved. One time I had an issue with a debit card purchase,I had to apply for a chargeback, had to gather a bit of evidence and post it away but got my money back eventually,
Pain in the neck alright
manus31 said:
Yea,sorry had to ask,that sucks. Whenever something like that happens to me I use PayPal dispute and it's never let me down ,other than a bit of waiting for it all to be resolved. One time I had an issue with a debit card purchase,I had to apply for a chargeback, had to gather a bit of evidence and post it away but got my money back eventually,
Pain in the neck alright
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Click to collapse
I have opened a dispute with my credit card company already. Moreover , today I got another RMA from them . like 26 days after my first RMA. I'm getting another one. They have just lost my device and want me to pay for it! Also On my first RMA they didn't put IMEI number. This second one contains my IMEI, and has COMPLETELY different RMA..