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[Q] HELP Damaged LCD, should I send to Sony for repair?

Basically, my white variant of the Z3 is suffering from blue/purple spots/blurs on the top right of my screen and it's really annoying, especially at high levels of brightness. This randomly appeared out of nowhere and I've also noticed that before this appeared my white balance was more blue-ish compared to my friends black variant of their Z3. Both had white balance set to default but on maximum brightness mine always appeared more blueish when theirs appeared more richer in black and whites.
Anyway, attached below are 2 pictures I took from my old SP to show you what I am suffering from, should I send my phone to Sony for repair? Also, my white variant has slight gaps in build quality like the others found in early batches. Another problem, while trying to get my week of production paper out with a pair of tweezers, I messed up real bad and pushed the whole thing inside the phone. I'm assuming I need it for them to repair my phone under warranty? I think I can resolve it by leaving them a note saying that the paper is inside the phone somewhere, just not where they would look normally lol.

Yeah send it for repair, I don't think you need a note, as I don't think its that big of a deal (the paper).

Sent it into repair 2 weeks ago, just got it back. They didn't do anything but update the devices software, wow -_-

SammyXNA said:
Sent it into repair 2 weeks ago, just got it back. They didn't do anything but update the devices software, wow -_-
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Did they even know why you sent it to them? I would complain. Not acceptable.

Update on my situation: I couldn't be bothered to send my device back into repair after they did nothing the first time. But something else happened this time, I haven't exposed my phone to water since the repair, last week I showed off my phones waterproof ability and it failed quite embarrassingly... Shortly after exposure the LCD just died, the phone itself was on but the screen was just dead. So I sent it into repair once again, I honestly don't think they tested the IP rating after reassembling it from the first time. Really hope they don't mess up again otherwise I'm going to lose myself.
EDIT: They did the right thing this time and sent a me a new phone. Went from W38 to W52.

[Q] Display tilt problem

I've got to the conclusion that my S6 have some screen glass 'problems'. Whenever i tilt it the colors change a little, from that yellowish white it goes to some blue accent; and also the botton of the screen is more white then the top. This is very noticeable indoor with brightness on auto, at the outside i don't really notice some of these 'problems'... I know that all of these things are specific to the amoled category but sometime it's irritating.
I've send an email to the carrier from i bought the phone and they told that the phone will be send in service; and replacement its not possible(i have bought the phone online).
My question to you, should i send the phone to the service ? I mean, it is two weeks old.. will it be the same after a screen replacement ?
I'm knox tripped also but i think this it's not gonna be a problem since it's a hardware issue.
Thanks for your time.

bandy17 said:
I've got to the conclusion that my S6 have some screen glass 'problems'. Whenever i tilt it the colors change a little, from that yellowish white it goes to some blue accent; and also the botton of the screen is more white then the top. This is very noticeable indoor with brightness on auto, at the outside i don't really notice some of these 'problems'... I know that all of these things are specific to the amoled category but sometime it's irritating.
I've send an email to the carrier from i bought the phone and they told that the phone will be send in service; and replacement its not possible(i have bought the phone online).
My question to you, should i send the phone to the service ? I mean, it is two weeks old.. will it be the same after a screen replacement ?
I'm knox tripped also but i think this it's not gonna be a problem since it's a hardware issue.
Thanks for your time.
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If you're knox tripped, then good luck. You still have warranty (in EU at least) but got to fight for it.
I got pink dots all over my front camera (getting worse and worse) and Samsung say the reason of the pink dots is cause of root, even tho there is documentation for it being a hardware issue on SG6.
So well, if Samsung can get you to pay for the repair in any way, they will.

I wouldn't bother. A repair will come back the same or worse.
Colour shift is normal but still one hundred million times better than any LCD. The white balance is AMOLED all the way and they ALL do it (on S6 and note 4).
I would learn to live with it.

Yellow spot on screen

Is this for waranty or not, device is old 2 months and yellow spot appears on lcd?

Bump
Anyone know does this issue cover warranty? I mean will sony accept this and fix my device?

I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.

Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
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Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.

danw_oz said:
Yeah my damn phone same deal, I just posted a thread as well, right by the change port, interestingly enough if I hold the phone in my hand when I would go to lock push the power button, my thumb is right where this mark is as well, so I am now wondering if the slight side pressure over time has done this.
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Possibly, it can't really be charge port related in my case as i don't use. I haven't plugged the USB into my phone for about 4 or 5 months now. I always use a dock/cradle with magnetic charging in it.

Kussie said:
I've got the same issue on mine, but rather worse and mine is nearly a year old. Had no issues up until about a month ago an then there was a small issue and it's been gradually getting worse and worse.
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Yeah I use mag charge as well at home, just the other at work if I need extra juice

I sent mobile today at t-centar,now i need to wait and see will they accept warranty fir this. Il report back when i get device

I've just had mine repaired for a very similar discoloration under warranty. My screen also started to lift - there's some conjecture that the discolouration is the glue melting!

Had mine delivered back to me this morning after sending it back for this issue. Came back repaired with new screen protectors and new bezle fitted. Through warrenty

guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...

santoshcoolhere said:
guys, can you pelase confirm it the replaced screen is the same as the original? I had it replaced but the screen I got is not the same as the old one..while viewing in extreme sunlight, i could clearly see the LEDs on the display...but now all i see are vertical dots...seems like they fitted a chinese display that looks exactly the same...
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Mine had dots before I sent it away and the screen it came back with also has dote, although now they seem less visable. They were extremely noticable before. Also, my pictures look amazing compared to before.
Before sending it away it was on 4.4.4 but now its on 5.1.1 so weather that has something to do with it or not I dont know.

Ok finally got device back, i got completely "new" unit, only motherboard is my old one..so full cover, digitizer and lcd is new one.

pink line of death

I've got the pink Line of Death.
Its a pink Line vertical from the top to the bottom.
This Problem is already known from Samsung but Not official agreed.
Anyone has this Problem too?

It looks like this

Mine did that yesterday, only a faint line in the same place but not as strong as yours. I powered off for 5 minutes but it was still there. 5 minutes later it was gone and hasn't reappeared since. Odd.

Thats Not my mobile, but it kinda looks like this
Hope that the next Samsung Service Point can repair this due to my guarantee

I find this weird that this issue pops up now after a year and when the S8 is about to launch

My previous S7E had that line on the screen. It is a physical damage, because the line appeared and disappeared when I pressed in the area of the frontal camera. Previously the screen was broken after a fall from my jeans bag.
My phone was stolen on the bus, at least the thief took it with the broken screen and the pink line of death.

senseye14 said:
Yeah, can't trust samsung. Worst company ever after lg and htc :good:
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**** HTC..

Xendetor said:
It looks like this
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i've read that you can solve that problem by going to dialer and enter *#0*# and test the screen colors a coupletime which is gonna reset the screen pixels and work normally again

Tried this, but dont think that this will be the solution for the next time

senseye14 said:
Yeah, can't trust samsung. Worst company ever after lg and htc :good:
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With an avatar like that, I cannot trust your judgement

I had this issue over Christmas, really annoying and it got worse if you applied any pressure around the Samsung emblem. I thought my number was up as I'd rooted and the knox was obviously tripped. I took it into my local network provider shop as a first port of call. They told me they have their own repair service which doesn't involve using Samsung so they sent it off. I still expected a comeback on the knox but when I went in to speak to them a week or so later I was told they couldn't repair it and I was handed a brand new S7 Edge. Bonus as the old one was from launch day last March.
Just to say I was told it's a well known solder joint issue at the top of the screen, which is why applying pressure around the Samsung emblem makes it worse and why the line is always in exactly the same place. It can only be fixed with a hardware repair or replacement, nothing you can do with software will fix it, nor will any sort of reset.
shawsky said:
Mine did that yesterday, only a faint line in the same place but not as strong as yours. I powered off for 5 minutes but it was still there. 5 minutes later it was gone and hasn't reappeared since. Odd.
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Apply pressure around the Samsung name/earpiece, I reckon you will see it reappear. Either way it will be back, it's a hardware fault which might start as an intermittent issues but eventually will be a constant.
Hammoud Abbas said:
i've read that you can solve that problem by going to dialer and enter *#0*# and test the screen colors a coupletime which is gonna reset the screen pixels and work normally again
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This absolutely will not work.

Beefheart said:
I had this issue over Christmas, really annoying and it got worse if you applied any pressure around the Samsung emblem. I thought my number was up as I'd rooted and the knox was obviously tripped. I took it into my local network provider shop as a first port of call. They told me they have their own repair service which doesn't involve using Samsung so they sent it off. I still expected a comeback on the knox but when I went in to speak to them a week or so later I was told they couldn't repair it and I was handed a brand new S7 Edge. Bonus as the old one was from launch day last March.
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Awesome! I had the same issue but then I accidentally put the phone through the wash and had to claim on insurance. They replaced the phone with one that was manufactured in October and *touch wood* I haven't had the issue on this one so far.

I had this problem a month ago... I used Samsung's warranty to service the phone.. They changed the screen and the battery...

CuBz90 said:
Awesome! I had the same issue but then I accidentally put the phone through the wash and had to claim on insurance. They replaced the phone with one that was manufactured in October and *touch wood* I haven't had the issue on this one so far.
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Just checked and mine was manufactured the end of November. Hopefully if the pink line was caused by a design fault it had been rectified before either of our new phones were made.

Beefheart said:
Just checked and mine was manufactured the end of November. Hopefully if the pink line was caused by a design fault it had been rectified before either of our new phones were made.
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That's exactly what I was thinking. The issue was probably only with the earlier released devices. My brother got his around June time and has the pink line. Unfortunately he smashed his screen and cannot claim.

the same pink line problem started yesterday.. in the morning afte rplaying with those color buttons after entering code, lines went off. However when i press on top part of the phone, the line still appears... may the service decline repair since the phone is rooted?

Beefheart has got a new Phone with root

But through my phone network repair service, rather than Samsung.
Sent from my SM-G935F using XDA-Developers Legacy app

Maybe there is a constant in this cases.
I bought it in Germany.
Build 11.07.2016 in Vietnam
And hast got the Samsung exynos Chip with Samsung camera

Xendetor said:
Maybe there is a constant in this cases.
I bought it in Germany.
Build 11.07.2016 in Vietnam
And hast got the Samsung exynos Chip with Samsung camera
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I also bought mine in Germany.
Built 12.07.2016 in Vietnam.
Exynos CHIP and ISOCELL Sensor.
NO Pink Line yet.
This is so annoying. I was about to root. Was preparing Odin when I read about this. Now I'm not sure about root, AGAIN.

Bright White Spots on the screen

Since some weeks I am facing an increasing number of bright white spots on the screen (pls. refer to attached picture). Ok picture is not perfect, but should give an impression what I am talking about. Is anybody having the same issue with his screen.
I am wondering whether this is realated to a general quality issue or a faulty handling on my side.
Thx for your comments.

If your screen does that, perhaps it's time to get it looked at under warranty?

Swan Princess said:
If your screen does that, perhaps it's time to get it looked at under warranty?
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unfortunately, it is already a replaced one....not coming from Huawei....

flyingjack said:
unfortunately, it is already a replaced one....not coming from Huawei....
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I am sure there are options for repair still, if the white spots bother you that much.

If it's an already replaced screen, it's probably not the best quality.
Could be adhesive.

I had a ASCEND MATE 7 for a while and after about two months got wild white patches on screen, sold it by the way and bought a new one. This new one even had brighter patches from the beginning!
Got this one replaced with MATE 8 by the warranty (yeah, they gave me the MATE 8 instead for whatever the reason!)
I'm now useing it for about 2 and half months and again I got white patches almost in middle and bottom of the screen! What the hell !?
I think this is the problem with internal batteries, as they are poor quality and after some time of use the battery's pressing against the back of the LCD ... and the whites appear
We should definitely blame Huawei for this
It's maybe because of poor quality made IPS-NEO screens used in mate series .. anyway Huawei MUST answer

mine is even worser. the device never dropped, not even a scratch around...