I've got the pink Line of Death.
Its a pink Line vertical from the top to the bottom.
This Problem is already known from Samsung but Not official agreed.
Anyone has this Problem too?
It looks like this
Mine did that yesterday, only a faint line in the same place but not as strong as yours. I powered off for 5 minutes but it was still there. 5 minutes later it was gone and hasn't reappeared since. Odd.
Thats Not my mobile, but it kinda looks like this
Hope that the next Samsung Service Point can repair this due to my guarantee
I find this weird that this issue pops up now after a year and when the S8 is about to launch
My previous S7E had that line on the screen. It is a physical damage, because the line appeared and disappeared when I pressed in the area of the frontal camera. Previously the screen was broken after a fall from my jeans bag.
My phone was stolen on the bus, at least the thief took it with the broken screen and the pink line of death.
senseye14 said:
Yeah, can't trust samsung. Worst company ever after lg and htc :good:
Click to expand...
Click to collapse
**** HTC..
Xendetor said:
It looks like this
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Click to collapse
i've read that you can solve that problem by going to dialer and enter *#0*# and test the screen colors a coupletime which is gonna reset the screen pixels and work normally again
Tried this, but dont think that this will be the solution for the next time
senseye14 said:
Yeah, can't trust samsung. Worst company ever after lg and htc :good:
Click to expand...
Click to collapse
With an avatar like that, I cannot trust your judgement
I had this issue over Christmas, really annoying and it got worse if you applied any pressure around the Samsung emblem. I thought my number was up as I'd rooted and the knox was obviously tripped. I took it into my local network provider shop as a first port of call. They told me they have their own repair service which doesn't involve using Samsung so they sent it off. I still expected a comeback on the knox but when I went in to speak to them a week or so later I was told they couldn't repair it and I was handed a brand new S7 Edge. Bonus as the old one was from launch day last March.
Just to say I was told it's a well known solder joint issue at the top of the screen, which is why applying pressure around the Samsung emblem makes it worse and why the line is always in exactly the same place. It can only be fixed with a hardware repair or replacement, nothing you can do with software will fix it, nor will any sort of reset.
shawsky said:
Mine did that yesterday, only a faint line in the same place but not as strong as yours. I powered off for 5 minutes but it was still there. 5 minutes later it was gone and hasn't reappeared since. Odd.
Click to expand...
Click to collapse
Apply pressure around the Samsung name/earpiece, I reckon you will see it reappear. Either way it will be back, it's a hardware fault which might start as an intermittent issues but eventually will be a constant.
Hammoud Abbas said:
i've read that you can solve that problem by going to dialer and enter *#0*# and test the screen colors a coupletime which is gonna reset the screen pixels and work normally again
Click to expand...
Click to collapse
This absolutely will not work.
Beefheart said:
I had this issue over Christmas, really annoying and it got worse if you applied any pressure around the Samsung emblem. I thought my number was up as I'd rooted and the knox was obviously tripped. I took it into my local network provider shop as a first port of call. They told me they have their own repair service which doesn't involve using Samsung so they sent it off. I still expected a comeback on the knox but when I went in to speak to them a week or so later I was told they couldn't repair it and I was handed a brand new S7 Edge. Bonus as the old one was from launch day last March.
Click to expand...
Click to collapse
Awesome! I had the same issue but then I accidentally put the phone through the wash and had to claim on insurance. They replaced the phone with one that was manufactured in October and *touch wood* I haven't had the issue on this one so far.
I had this problem a month ago... I used Samsung's warranty to service the phone.. They changed the screen and the battery...
CuBz90 said:
Awesome! I had the same issue but then I accidentally put the phone through the wash and had to claim on insurance. They replaced the phone with one that was manufactured in October and *touch wood* I haven't had the issue on this one so far.
Click to expand...
Click to collapse
Just checked and mine was manufactured the end of November. Hopefully if the pink line was caused by a design fault it had been rectified before either of our new phones were made.
Beefheart said:
Just checked and mine was manufactured the end of November. Hopefully if the pink line was caused by a design fault it had been rectified before either of our new phones were made.
Click to expand...
Click to collapse
That's exactly what I was thinking. The issue was probably only with the earlier released devices. My brother got his around June time and has the pink line. Unfortunately he smashed his screen and cannot claim.
the same pink line problem started yesterday.. in the morning afte rplaying with those color buttons after entering code, lines went off. However when i press on top part of the phone, the line still appears... may the service decline repair since the phone is rooted?
Beefheart has got a new Phone with root
But through my phone network repair service, rather than Samsung.
Sent from my SM-G935F using XDA-Developers Legacy app
Maybe there is a constant in this cases.
I bought it in Germany.
Build 11.07.2016 in Vietnam
And hast got the Samsung exynos Chip with Samsung camera
Xendetor said:
Maybe there is a constant in this cases.
I bought it in Germany.
Build 11.07.2016 in Vietnam
And hast got the Samsung exynos Chip with Samsung camera
Click to expand...
Click to collapse
I also bought mine in Germany.
Built 12.07.2016 in Vietnam.
Exynos CHIP and ISOCELL Sensor.
NO Pink Line yet.
This is so annoying. I was about to root. Was preparing Odin when I read about this. Now I'm not sure about root, AGAIN.
Related
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
I would exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
DarkMage619 said:
If it doesn't bother you I would just keep it. It is a major hassle switching out phones and the stores will generally fight you tooth and nail to keep from allowing the exchange unless the phone is really defective. Good luck!
The Dark One
Click to expand...
Click to collapse
To be honest I have more crap stuck in between my screen protector and the Glass. It's hardly noticeable so I'm not really worried. I know if I go into a vzw store they will be difficult. Even if I get a new one it could have a dead pixel smack dab in the center. Still an awesome phone.
It was a huge pain getting my Galaxy S3 replaced at a Verizon store for a legitimate problem- I had a dead pixel. The employee helping me refused to replace it, until finally the manager came and looked at it, deeming it a legitimate problem and allowed me a swap for a new device.
So if it doesn't bother you, don't worry about it.
I had my first GS3 replaced by T-Mobile. Right after I called they sent a brand new one overnight at no cost to me. Sent first phone back with the included return shipping label. Everything was easy as pie.
tcb4 said:
Alright so I got my gs3 today and I recently noticed that there is a piece of dust near the top of the display. I know it is dust because it is still visible with the screen off. I'm not really bothered by it considering it's about the size of a pixel. Do you recommend I attempt to exchange it, or just live with it. It's in the notification bar and is almost never visible and I didn't notice it the first time I checked it for dead pixels.
Click to expand...
Click to collapse
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
I'm debating because right now I am bothered by it, but I know in a little while I really won't care. I'll see if I can get it replaced, but if I can't it won't be the end of the world.
Judge34411 said:
I am in Canada but I imagine it still works the same. I never go into the store to deal with problems like that. Call them up (not the individual store). The people on the other end are used to dealing with that all day and have the policy down pat. I would believe they would resolve the issue immediately and send a replacement. At the minimum you will be opening a ticket (file) about the issue. An remember polite and firm, if the original person you are dealing with cannot resolve to your satisfaction request talking to a manager. They have more latitude when dealing with issues.
An I am sorry it's brand new. You are entitled to have it in perfect working condition including not having trapped dust. Give them a call.
P.S. An yes you are bothered by it, or you would of never taken the time to Create your OP. An I would be bothered by it as well.
Good luck.
Click to expand...
Click to collapse
Ha Ha, well I got two new ones. the second one had a dead pixel right in the middle.
Dirt Or Dead Pixel Under Screen
I just went through this myself, I bought a new S3 from Future Shop, it was great for the first 7 days then I just happened to have a grey wallpaper up and I noticed faint black lines almost in the middle of the screen and they ran from the top to the bottom, and as I scrolled the wallpaper back and forth they were very noticeable, I myself am the type of guy that now that I know its there it drives me crazy, I ended up taking it into the store and the sales rep looked at it and pulled another out to compare, he sat there for 10 minutes comparing it and finally told me the new one has the same lines but refused to show me it. So I took my phone and left. After I get home just before bed I noticed a black dot near the top, I tried wiping it off for I thought it was dust but it did not move, I could not figure out what it was, I thought dust but how did it get there in a matter of a few hours when I don't put my phone anywhere that it could cause dust to get into the screen like that, I ended up shinning a light on it with the screen off and it was not there so it was a pixel issue, I ended up going back to the store this morning where I had to argue and complain for 20 minutes before they finally exchanged it as they tried telling me it was dust behind the screen, anyway the new one is perfect. There should be no issue when you want to return or exchange your phone especially when you just shelled out $600 to buy it. But I suppose with the mass production of these phones there is bound to be issues with some.
Hello all,
So my first Z3 broke the day I got it after getting wet. Was slightly annoyed. Spent two days finding an EE store that had one in stock to replace it. Finally, today I got my replacement Z3.
However, my joy was quickly shadowed by what appears to be faulty graphics, though hopefully one of you folks can shine some light on this issue.
Image: http://imgur.com/XmTsNNy
Video: https://www.youtube.com/watch?v=PuMhRA5dmtk
I'm getting black lines and glitches while scrolling in any app like Facebook, Reddit or even the phone's settings menu. The lines seem to actually replace entire letters, as you can see in the image above. I'm also getting some odd behaviour with live wallpapers, though games and benchmarks seem to run fine.
Anyone have any ideas? I've tried resetting it. I really don't want to have to go through the pain of finding a third replacement...
Edit: The actual problem seems constrained to one line of pixels, and flickers as text scrolls through that line.
kaineshutler said:
Hello all,
So my first Z3 broke the day I got it after getting wet. Was slightly annoyed. Spent two days finding an EE store that had one in stock to replace it. Finally, today I got my replacement Z3.
However, my joy was quickly shadowed by what appears to be faulty graphics, though hopefully one of you folks can shine some light on this issue.
Image: http://imgur.com/XmTsNNy
Video: https://www.youtube.com/watch?v=PuMhRA5dmtk
I'm getting black lines and glitches while scrolling in any app like Facebook, Reddit or even the phone's settings menu. The lines seem to actually replace entire letters, as you can see in the image above. I'm also getting some odd behaviour with live wallpapers, though games and benchmarks seem to run fine.
Anyone have any ideas? I've tried resetting it. I really don't want to have to go through the pain of finding a third replacement...
Edit: The actual problem seems constrained to one line of pixels, and flickers as text scrolls through that line.
Click to expand...
Click to collapse
you should've taken it to sony repair center earlier maybe it's because of that replacement you did? why not try taking it to repair center now?
I'd take it back again. They should give you a brand new one if its within 28 days.
Sony repair centres I believe are hard to find in England, at least i've never seen one.
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
corallus said:
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Completely agree with tihs. always open it in front of them and the fact you got a picture/ video as evidence will help your case.
corallus said:
Your gpu or software relating to gpu is nackered. Take it back to EE, there are no sony centres in most UK now and they will repair not replace. Be reasonable with EE and they'll swap it out again but when they do, you sit in store and check everything, I did in o2 and found a fault but because I was in store they just immediately swapped. Better than any more trips and you know you've got a solid phone.
Sent from my D6603 using Tapatalk
Click to expand...
Click to collapse
Thanks! I took it back and they tried telling me it was just because of a faulty sim card... -_- The same EE advisor also told me that the processor and RAM is inside the sim card, so I just needed to get a new sim and the issue would be fixed.
I'm not even joking.
Anyway, I was adamant that he replaced the phone and he did. The new unit is a beaut.
Thanks guys!
My beloved z3 cracked itself, let in water and died at 8 months old. I decided to claim on my insurance as I couldn't face the ordeal of trying to convince Sony that i hadn't damaged (or dropped/twisted/ hit/taken to below 1.5m of water etc) my phone and being told that I had damaged it myself and am either a liar or an idiot. My insurance company took nearly 3 weeks to return the repaired phone which was still very faulty, no Bluetooth, no wifi, no calls and no MAC address. I re-returned it, got it back again with the same faults and eventually got a new Z3 only to find screen faults of overall flickering and intermittent screen blurring like an old tv set.
I'll have to send this one back too, another week without a phone and another installation.
It is so sad that the Z3 which was by far my favourite phone so far and was hailed by Sony as robust and waterproof is so disappointing and fragile in real life. BTW my phone had always been in a case with screen protectors.
First one had dead pixel right in the middle of the screen. Second phone kept getting the battery overheating message and would not let me use any apps besides the phone app. Exchanged for my third this morning...so far so good. Even worse news however, is that while I was getting my last phone there was another guy in there getting an exchange on his Note 5 for the screen going bad. He said it started out in the upper left hand corner and eventually just spread throughout the entire screen. He said he had the phone for about a week and a half. Needless to say, I'm slightly worried that Samsung may have rushed this out just a bit too quickly. Time will tell I suppose. Happy otherwise
Sent from my SM-N920P using Tapatalk
I'm on my second. The first one had an issue with the glass not being fused with the display properly. There were small gaps between the glass and the display. Not really a huge issue but in certain colors you can notice it.
But most, if not all, devices have their issues and bad batches, defects etc..
I just posted about me being on second note not even in a week. Screen went dead, flickers green.
Sent from my SM-N920P using Tapatalk
I personally think Samsung rushed this device and we're paying for it. Disappointed. .. but still like it over my S4
Yea, not knocking the phone...seriously a bad ass phone for sure...best out there right now as far as I'm concerned. Just stating my experience so far. Third phone holding up so far
Sent from my SM-N920P using Tapatalk
Haven't had one issue since the release of the phone. I'm shocked you guys are having those issues.
Sent from my SM-N920P using Tapatalk
Savant said:
Haven't had one issue since the release of the phone. I'm shocked you guys are having those issues.
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
Notbing to be shocked about. Everything has a error rate. Some note 5's have defects, most do not.
I am a technician at Sprint retail location. I have seen all these issues, but very few and far between. It's not anything that I'm worried about, as I purchased a note 5 as well. Sometimes you get some bad luck.
My wife's new Note5 has had a few spells where it wouldn't ring for incoming calls or text, any thoughts on this?
schlepprock said:
My wife's new Note5 has had a few spells where it wouldn't ring for incoming calls or text, any thoughts on this?
Click to expand...
Click to collapse
If you haven't already, try ##72786# in the dialer.
Also make sure her network connections are set to LTE/CDMA and not Automatic. I've had a lot of service issues come in due to being set to automatic.
bosswick said:
If you haven't already, try ##72786# in the dialer.
Also make sure her network connections are set to LTE/CDMA and not Automatic. I've had a lot of service issues come in due to being set to automatic.
Click to expand...
Click to collapse
Thanks, I did set it to lte/CDMA but haven't done the ##72786# thing yet. It's done it twice, she's had it for a week now. You can call her and it goes straight to vm and not even ring.
If the problem persists, take it into a corporate store and have them 14 day exchange it for a new device. I would give it a few days after re-provisioning (the 72786 code) to see if it happens again. But be sure to do it within those 14 days (day 1 does not count, so it is 14 days after the day of the sale) so you are guaranteed to get a new device, although I am sure there aren't any reconditioned devices for the note 5.... yet.
edit: a word.
Thanks, yeah this Note5 was a replacement for a broken Note4 through asurion. Other than this little hiccup it's a very nice phone.
schlepprock said:
Thanks, yeah this Note5 was a replacement for a broken Note4 through asurion. Other than this little hiccup it's a very nice phone.
Click to expand...
Click to collapse
Talk about lucky
Sent from my SM-N920P using Tapatalk
Yeah she likes it, I do too to be honest.
In that case, you have device protection, where if it is not working they will replace it in store. Just try to do it within 30 days where it doesn't hurt the tech's numbers.
But yes, you did get lucky, but not very surprisingly seeing as Note 4, even reconditioned, inventory is non-existent. Quickest I've ever seen a note series phone go off planogram and end of life.
Samsung can't fix these phones.
Sent mine in for the bottom of the screen not working, they say it's BER, and they can't fix it NO MATTER WHAT I WANT TO SPEND. I asked the guy over and over "If a board in my Samsung TV goes bad, you will replace it, but not in your flagship phone?" his answer was no they won't fix it.
They say it has water damage, which is hilarious. I MAY have pulled it out of my pocket, in it's case, in a drizzle once and in 3 weeks it's ruined?
If you don't have an otter case or something that completely encompasses this phone to keep the water out, I suggest you get one.
I've dropped a phone in a tub of water that is still working fine, a few drops on this phone and it's done.
I have to agree, I bet this phone gets a really bad reputation pretty quickly for being a super poor design.
hayabusa1300cc said:
Talk about lucky
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
All Note 4's are being replaced with Note 5's. If you start a claim online right after confirming you had a Note 4 it says it will be replaced with the Note 5 due to them not having Note 4's anymore.
Well my mother in law went to a sprint store having issues with her Note4, they had to order her a new phone and they sent her another Note4.
schlepprock said:
Well my mother in law went to a sprint store having issues with her Note4, they had to order her a new phone and they sent her another Note4.
Click to expand...
Click to collapse
Sprint stores use a different company for replacement devices vs. Asurion. I do know that we are still replacing Note 4's with Note 4's in store, though it is on back order. Asurion is probably giving out Note 5's due to their vendor not being able to get an ample amount of Note 4's to offer next day replacements.
Hey everyone,
Sorry if this issue has been discussed before. Couldn't find any similar issue for the A8 2018. I am having a bright, thin green line exactly at the middle of the display for a week now. Bought the phone five months ago, not a single drop, screen protector plus case, so I am quite sure there was no physical damage.
I tried booting the phone in safe mode and dialing *#0*# for the color test: green, red, blue as it might reset any stuck pixels to no avail. The line went away just once after turning off the display and back on.
It sucks if the screen needed to be replaced just after five months of usage. I lost my receipt as well. I was thinking that it might be a software issue and can be solved before sending it to Samsung for screen repair?
Does not sound like software issue sounds like you have a defective screen.
SuperSoC said:
Hey everyone,
Sorry if this issue has been discussed before. Couldn't find any similar issue for the A8 2018. I am having a bright, thin green line exactly at the middle of the display for a week now. Bought the phone five months ago, not a single drop, screen protector plus case, so I am quite sure there was no physical damage.
I tried booting the phone in safe mode and dialing *#0*# for the color test: green, red, blue as it might reset any stuck pixels to no avail. The line went away just once after turning off the display and back on.
It sucks if the screen needed to be replaced just after five months of usage. I lost my receipt as well. I was thinking that it might be a software issue and can be solved before sending it to Samsung for screen repair?
Click to expand...
Click to collapse
Defective screen
Fortunately, you can get a free replacement from your carrier or Samsung directly
587.saboor said:
Defective screen
Fortunately, you can get a free replacement from your carrier or Samsung directly
Click to expand...
Click to collapse
I will try my luck and see if Samsung will replace it for free as I lost my receipt when I moved
SuperSoC said:
I will try my luck and see if Samsung will replace it for free as I lost my receipt when I moved
Click to expand...
Click to collapse
I'm sure you don't really need the reciept
After 5.1 update my s22 ultra started showing white streak of line at upper left corner to front camera. This is seen only during waking up of screen.
Lot many such threads in Samsung forum too..
Worst part is samsung is not acknowledging the issue itself. Service centre says display to be changed.
Mine was bought in Singapore and is presently in india. They are even not taking the set stating that send it to Singapore.
Any one else with the issue.. suggest course of action.
Regards
nairprasad07 said:
After 5.1 update my s22 ultra started showing white streak of line at upper left corner to front camera. This is seen only during waking up of screen.
Lot many such threads in Samsung forum too..
Worst part is samsung is not acknowledging the issue itself. Service centre says display to be changed.
Mine was bought in Singapore and is presently in india. They are even not taking the set stating that send it to Singapore.
Any one else with the issue.. suggest course of action.
Regards
Click to expand...
Click to collapse
Software bug, Please change refresh rate to standard (60hz) and check if it's gone.
Did that but still the same
It seems like it happen to quite a number of users around the same time.
See the comments in this video
Can we do our part and go to comment and tag @Samsung Electronics on their social media pages like Facebook, Twitter, to let them aware about this issue?
Or can collect our voice through this petition https://www.ipetitions.com/petition/samsung-s22-uitra-screen-problem-around-may-2023
nairprasad07 said:
After 5.1 update my s22 ultra started showing white streak of line at upper left corner to front camera. This is seen only during waking up of screen.
Lot many such threads in Samsung forum too..
Worst part is samsung is not acknowledging the issue itself. Service centre says display to be changed.
Mine was bought in Singapore and is presently in india. They are even not taking the set stating that send it to Singapore.
Any one else with the issue.. suggest course of action.
Regards
Click to expand...
Click to collapse
That is a hardware issue and not a OneUI issue. You need to send it in for repairs, or take to your local phone repair shop to get the display replaced.
gernerttl said:
That is a hardware issue and not a OneUI issue. You need to send it in for repairs, or take to your local phone repair shop to get the display replaced.
Click to expand...
Click to collapse
Its happening after the update. Before the update my phone was just fine. I don't have the warranty now. And I'm broke.
Have you tried force stopping OneUI, then clearing data? Also, just to make sure it is not OneUI, try another launcher, like Microsoft Launcher (which is free), or the free version of Nova Launcher. The last thing, would be to a factory reset. If it is software related, then doing a factory reset should solve the problem.
Risfat said:
Its happening after the update. Before the update my phone was just fine. I don't have the warranty now. And I'm broke.
Click to expand...
Click to collapse
How do you don't have warranty allready? It's not 2 years ?
burnin said:
How do you don't have warranty allready? It's not 2 years ?
Click to expand...
Click to collapse
Not all countries have the same warranty laws.
Bro even I had the same issue and I just had 1 week time for my warranty to expire. When I showed to CC, they took my device for screen replacement. One thing to note here is even if there is small dent then it seems we have to pay, even though it was like that for a long time and not related to this.