Hey guys, i have a problem with my fingerprint scanner. I registered my fingers and everything worked. then today i removed the fingerprint and tried to save other fingers, but when i try to hit " add fiungerprint" i always get the message "set up failed". How can i fix that?
fritzcola said:
Hey guys, i have a problem with my fingerprint scanner. I registered my fingers and everything worked. then today i removed the fingerprint and tried to save other fingers, but when i try to hit " add fiungerprint" i always get the message "set up failed". How can i fix that?
Click to expand...
Click to collapse
You must be on the P beta?
I had the same problem and had to factory reset.
fritzcola said:
Hey guys, i have a problem with my fingerprint scanner. I registered my fingers and everything worked. then today i removed the fingerprint and tried to save other fingers, but when i try to hit " add fiungerprint" i always get the message "set up failed". How can i fix that?
Click to expand...
Click to collapse
Had the same issue on Android P DP3 for several days.
TL;DR: nothing helped, had to do factory reset.
Precise error was Fingerprint registration error, please try again after trying to add a new one.
I think it had something to do with that hard coded limit of five registered fingers not being property updated after removing one.
Tried everything. Deleted all remaining fingerprints, wiped device cache via recovery, cleared various app storage&cache (google play services etc.). Nothing helped.
Neat trick to find out if it is the hardware problem is to create a guest account and try to add fingerprint there.
In my case that worked so I was 100% sure that factory reset would help.
If you have the same error and adding finger for guest account works I would suggest not to delete remaining fingerprints and continue using as is while waiting for Android P release and hoping this would be fixed there.
Isn't there a procedure for deleting the fingerprint/passcode files in twrp in case you restore a backup that has security? Maybe that would be useful...
fritzcola said:
Hey guys, i have a problem with my fingerprint scanner. I registered my fingers and everything worked. then today i removed the fingerprint and tried to save other fingers, but when i try to hit " add fiungerprint" i always get the message "set up failed". How can i fix that?
Click to expand...
Click to collapse
Yes I had same issues with my Oneplus 6 dp3
I had little issues with my fingerprints so I tried to remove all fingerprints in my phone and add new fingerprints and I couldn't, it says "fingerprint registration error, please try later" I wiped cache. But didn't help but when I tried it in guest account it helped. But I can't use fingerprints anymore on my main user. So I did factory reset anyway since its not a hardware problem.
The issue is when we delete our fingerprints it's not actually deleting the fingerprints from the phone. There's some issues deleting the fingerprints from the phone
I found this by using "fingerprint quick action" application in play store
There's a option "work with enrolled fingerprints only" when this option is on only your registered fingerprint will work (as per security settings in my phone no fingerprint is registered)
But when I turn on this " work with enrolled fingerprints only" the fingers I register before deleting still works and my pinky finger (never registered that fingerprint in my Oneplus 6) and when I use that finger my phone vibrates ( meaning the fingerprint is not enrolled and the quick action won't work)
So the issue is the phone can't delete the fingerprint once registered
Sorry for my bad English. Hope you understand
Just wait for the next update which is comming out really soon and don't delete the fingerprints anymore till you get your update
I too had this issue on my Oneplus 6 Android Pie stock ROM (not beta) .
I resolved this by going into safe mode and registering my fingerprint.
Hold power button
Hold power off and then select safe mode
Register your fingerprints as you normally would
Reboot as normal
Did not need to clear cache or anything else.
Further fingerprint registration will need to be done in the same manner as above.
fritzcola said:
Hey guys, i have a problem with my fingerprint scanner. I registered my fingers and everything worked. then today i removed the fingerprint and tried to save other fingers, but when i try to hit " add fiungerprint" i always get the message "set up failed". How can i fix that?
Click to expand...
Click to collapse
Did you solve this issue? If so, how? (I'm having the same problem, I'm not being able to register a single fingerprint).
Related
Okay so this happened a few days ago and has still not been fixed. The problem is that when I go to unlock my phone with the fingerprint scanner witch is what I've been using since I got the phone. Scan my finger and it just keeps saying no match I do know the backup password and it unlocks the phone. But I have tryed to scan my fingerprint again through the scanner option in settings. It want me to scan my finger for verification as this does not work iv tried. I then go to enter the backup password to access the setting to change my lockscreen code swipe exc. When I enter the backup password it tells my the the wrong password has been entered. Now this same password opens my phone unlocks it just fine. But will not let my scan my fingerprint again or change my lock screen. Any ideas on how to fix this woth out a backup and restore? It's rooted so it's not big deal but I'd rather not have to.
Did a bit of research myself as i had the same problem, always remember to deactivate fingerprint scanner before making a backup (This didn't sound like your issue but just something to keep in mind). I found this post from another forum which fixes your issue.
You will be able to input new fingerprints into your phone from the settings menu once you have completed this guide:
Hahaha it's not a fix so much as a workaround. It removes your registered fingerprints without having to factory reset.
Ready? In recovery, navigate to /data/validity/ and delete "template.db"
This won't remove the lock screen setting so upon reboot the lock screen will still think you're using fingerprint... But your backup password will work.
I actually had to do a reset the only thing I can think of that happened was I had the finger print scanner as the lock on my phone before I rooted the phone. I'm not sure exactly but I believe that it deleted the "details" I guess that's the best way to put it. You know the way it makes you scan your finger in multiple times in different ways. I always used the same way every time thinking about it now I always had problems with unlocking my phone with the scanner I just thought it he scanner was total crap. But yeah I guess when I rooted the phone it did something or maybe I just didn't do it right the first time.
But the problem has been solved and the phone works fine the scanner is a lot better than I thought.
TM_Ethos said:
I actually had to do a reset the only thing I can think of that happened was I had the finger print scanner as the lock on my phone before I rooted the phone. I'm not sure exactly but I believe that it deleted the "details" I guess that's the best way to put it. You know the way it makes you scan your finger in multiple times in different ways. I always used the same way every time thinking about it now I always had problems with unlocking my phone with the scanner I just thought it he scanner was total crap. But yeah I guess when I rooted the phone it did something or maybe I just didn't do it right the first time.
But the problem has been solved and the phone works fine the scanner is a lot better than I thought.
Click to expand...
Click to collapse
Give this guide a try for the fingerprint scanner if you wish to use the scanner. Always had issues with it till i found this and it has helped out drastically.
http://forum.xda-developers.com/note-4/general/to-fingerprint-scanner-bad-inaccurate-t2919453
My issue is......while using the phone it jumps frpm what am doing then prompt me with the option to enter my backup password
With latest firmware (G930FXXU1APD1-G930FDBT1APC5-DBT) Im having problems when unlocking the device with fingerprint. It does not allow me, but instead I get:
“Enter pin instead of using fingerprint recognition because of security policy”
And I have to use the PIN.
This happens when locking the display with “lock wedged”. If the lock is made with button (power) ... or time out display. Then I can normally use the fingerprint.
Does someone also facing the problem?
Is there any solution – setting?
Best.
D.
Yes i had this and tried to reset my fingerprints when i tried that settings error and closed, then i couldnt change anything, pin, fingerprints, couldnt even factory reset. Cause it always asked for my pin and after i entered it settings would error rebooting didnt help. Finally using android device manager from my pc i had to do an erase. My s7 is stock and it had nothing disable at the time this happen.
ducy1 said:
With latest firmware (G930FXXU1APD1-G930FDBT1APC5-DBT) Im having problems when unlocking the device with fingerprint. It does not allow me, but instead I get:
“Enter pin instead of using fingerprint recognition because of security policy”
And I have to use the PIN.
This happens when locking the display with “lock wedged”. If the lock is made with button (power) ... or time out display. Then I can normally use the fingerprint.
Does someone also facing the problem?
Is there any solution – setting?
Best.
D.
Click to expand...
Click to collapse
there might be extra Policy set on ur device.
go to setting > Security > click on Clear Credentials
+ also check what is ur device administrator
:good:
I had that even on my Nexus 6P when using Nova's double tap to lock feature. I think it's something to do with Marshmallow actually.
Sent from my SM-G930W8 using Tapatalk
Geeks Empire said:
there might be extra Policy set on ur device.
go to setting > Security > click on Clear Credentials
+ also check what is ur device administrator
:good:
Click to expand...
Click to collapse
Clear credentials is not active.
Device Admin - APP is added.
So the error is still there.
ducy1 said:
Clear credentials is not active.
Device Admin - APP is added.
So the error is still there.
Click to expand...
Click to collapse
You can try Samsung's Good Lock app from Galaxy Apps store or, if you live outside U.S., from apkmirror.com. It's a System UI update that allows fingerprint unlock with third party locking widgets.
@ avah
This actually works. But ... then I get totally different lock screen display etc... that I actually don’t like.
So ... till now ... no real solution.
Best.
Hay
Question.
Is it possible to flash the phone back to previous ROM version via Odin… and you won’t get Knox void .. or something else??
I'm thinking to go back to previous ROM when lock and fingerprint worked OK.
Best
D.
This is a duplicate of: http://forum.xda-developers.com/galaxy-s7/help/security-policy-prevents-fingerprint-t3354270
You can find details on that thread about this problem.
I'm having the same issue and I must say it is very annoying. Can't really see any reason why this should interfere with the security. Should be my choice to be honest. Would be nice to have a solution to this. Looks like it's been an issue for a long time as well. Found some threads about the 6P for example with the same issue.
Try use other app to pass that policy: https://play.google.com/store/apps/details?id=com.luutinhit.doubletapscreenoff
When using app: https://play.google.com/store/apps/details?id=com.luutinhit.doubletapscreenoff please choose check box show clear view to fix this problem.
ducy1 said:
With latest firmware (G930FXXU1APD1-G930FDBT1APC5-DBT) Im having problems when unlocking the device with fingerprint. It does not allow me, but instead I get:
“Enter pin instead of using fingerprint recognition because of security policy”
And I have to use the PIN.
This happens when locking the display with “lock wedged”. If the lock is made with button (power) ... or time out display. Then I can normally use the fingerprint.
Does someone also facing the problem?
Is there any solution – setting?
Best.
D.
Click to expand...
Click to collapse
A third-party lock screen app call 'Quick Gesture Pro' on google play may work for you
bruce88 said:
A third-party lock screen app call 'Quick Gesture Pro' on google play may work for you
Click to expand...
Click to collapse
Are you aware of that you are answering a post that is almost half a year old?
gerhard_wa said:
Are you aware of that you are answering a post that is almost half a year old?
Click to expand...
Click to collapse
Yes but the problem still remains so it was a good initiative. I've got a brand new S7 and I find this very annoying. If I switch off my screen with Nova, I have to use fingerprint+PIN Code to unlock. If I switch it with physical buttons, I only have to use fingerprints..
Fixed
Search 4 knock on app on playstore.
Instal
Tap on create icon. Turn off the rest options
Fixed by installing a third party screen locker.
Kholargol said:
Fixed by installing a third party screen locker.
Click to expand...
Click to collapse
Which one?
xavier2k3 said:
Which one?
Click to expand...
Click to collapse
Screen Lock Pro
luutinhit.1412 said:
When using app: https://play.google.com/store/apps/details?id=com.luutinhit.doubletapscreenoff please choose check box show clear view to fix this problem.
Click to expand...
Click to collapse
Your app is too many pop-up ads, so bad. I uninstall it quickly.
Hello all. I have a problem. I can not, for the life of me, figure out how to set my lock screen to 'None'. I've tried:
Disabling fingerprints and fingerprint unlock,
Disabling smart unlock and any trusted agents
Disabling and uninstalling Android Pay and Android Wallet,
Disabling NFC,
I have no VPNs
I have no administrators enabled,
I have cleared my credential storage,
powered off my phone and powered it back on
I do not have any encryption enabled
and still 'None' is grayed out with the "Disabled by Administrator, encryption policy, or credential storage" message.
I just can't think of anything else to try in order to disable the lockscreen. Can anyone please help me?:crying: Thank you for anyone help anyone can offer. I'm desparate!
You seem to have tried everything. Only thing else I can think of is I know sometimes if apps are allowed draw over others, the phone can block some security settings.
Just a suggestion, but if you go into your apps in settings and change it there, maybe it'll work
All I can suggest then is a factory reset unfortunately, I cannot think of anything else to change
Sorry I couldn't be of more help
Draw over other apps
Should I disable Draw over other apps for every app in the list or any one in particular?
Schuettais said:
Should I disable Draw over other apps for every app in the list or any one in particular?
Click to expand...
Click to collapse
I have exactly the same problem,after factory reset it s ok,but after instalation couples of apps and other stufs again is the same...i dont know where is problem...is anybody resolve this without factory reseting phone?
We have this issue on our Honor 8. It's my son's phone so I can't test possible solutions. One I read was to remove all credentials. Since I don't have the phone, I have no idea where credentials are. Another I read said to create a pattern lock and a pin emergency lock. Use the WRONG pattern 5 times or until it requires the back-up pin. Enter back-up pin then the "none" choice returned. It will be a few more weeks before I have access to the phone. If either works, please report back.
Sent from my Nexus 5X using Tapatalk
ritchea said:
We have this issue on our Honor 8. It's my son's phone so I can't test possible solutions. One I read was to remove all credentials. Since I don't have the phone, I have no idea where credentials are. Another I read said to create a pattern lock and a pin emergency lock. Use the WRONG pattern 5 times or until it requires the back-up pin. Enter back-up pin then the "none" choice returned. It will be a few more weeks before I have access to the phone. If either works, please report back.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
I once had that problem. This is what I did and it worked for me.
Ihaveatattoo said:
I once had that problem. This is what I did and it worked for me.
Click to expand...
Click to collapse
Thanks.
Sent from my Nexus 5X using Tapatalk
1 app can help u out here ( Gravity Screen ) better if have the purchased one . will never neet un unlock ur device any more =)
GD Luck .
Romiui said:
1 app can help u out here ( Gravity Screen ) better if have the purchased one . will never neet un unlock ur device any more =)
GD Luck .
Click to expand...
Click to collapse
He's talking about removing the lock screen, and he's fixed it... ?
jkccl9 said:
He's talking about removing the lock screen, and he's fixed it...
Click to expand...
Click to collapse
Try The app then Decide if any thing u done by removing is better than this app ( Try To download payed app ) .
Romiui said:
Try The app then Decide if any thing u done by removing is better than this app ( Try To download payed app ) .
Click to expand...
Click to collapse
U need to read the OP again... That isn't his problem
I've gotten my screen changed today and it seems that the fingerprint reader is acting a bit weird.
As stated in the title I was able to enroll my fingers with no issues but it won't recognize them while trying to unlock apps or the lockscreen.
I've tried a few things:
- I've removed the lock completely even the gestures and added it again with the fingers
- Erase cache and Dalvik
- Wipe System and re-install it
I'd rather not wipe all my phone for now, I hope that someone would have another solution given it might not even work.
The phone is a Realme X2 Pro running LineageOS 18.1
So what happens when you try to unlock with your finger? Do you get an error message or does nothing happen? Is the new screen OEM or generic?
svetius said:
So what happens when you try to unlock with your finger? Do you get an error message or does nothing happen? Is the new screen OEM or generic?
Click to expand...
Click to collapse
Just a generic "Not recognised" until there's too many attempts.
It's not a OEM there isn't a way to get one for this phone now but the seller says that it supports fingerprint and reviews of the product confirm it.
I would assume it's the shop that changed it for me that made a mistake but they've been great for a few years at repairing my phones.
My best guess now is that the reader must be registering a blank finger as it seems that I can keep registering the exact same spot.
I did a full reset it didn't fix it.
I think it's just not gonna work...
I loaded Oxygen OS 11.0.4.1.GM21AA
On my Oneplus 7 Pro.
Everything works great, even the ambient display when picked up.
What isn't working is the fingerprint unlock.
When I try to setup a finger. It shows the screen. But no fingerprint shows to set.
I did a search here and in google and nothing.
Please, if someone has seen this let me know. Thanks
Is Oxygen stock or a custom rom?
Pachacouti said:
Is Oxygen stock or a custom rom?
Click to expand...
Click to collapse
Oxygen stock
Thinks for a moment... back up your data, then go into recovery by rebooting, when rebooting start pressing vol+ until you enter recovery, do a factory reset.
Wipe what-ever you can (but not your backed up data! lol)
Write here your results?
Pachacouti said:
Thinks for a moment... back up your data, then go into recovery by rebooting, when rebooting start pressing vol+ until you enter recovery, do a factory reset.
Write here your results?
Click to expand...
Click to collapse
Thank you for your suggestion. But I had tried that. With the same result.
So when you re-initialized your fone, or set it up, did you set your login with a password or did it offer fingerprint login? Is this where your stuck?
Pachacouti said:
So when you re-initialized your fone, or set it up, did you set your login with a password or did it offer fingerprint login? Is this where your stuck?
Click to expand...
Click to collapse
It didn't give me the option to set up the fingerprint, so I setup the pin. I then go into the settings and pick fingerprint. It lets me go to the first screen. Gives me the declaration, then when I click next, the setup page is there but no fingerprint shows for the recording.
I also went into setting for ambient. And set the settings on.
Check settings (not camera settings, fone settings), then check camera permissions/access to camera, system permissions are hidden, wee box top right,
Then check for sensors in settings any form of hardware calibration to camera... that are seperate but depend on camera,
the setup page is there but no fingerprint shows for the recording.
I'm a lil lost in your above sentence:
you have a setup page, what settings are in that?
no fingerprint shows, have you set camera to front OR back camera, and placing finger on correct camera? some fones turn off front camera if you use back, and vice versa...
it'll be something stupid...
Like: have you used your fingerprint on this device (set it up previously) and been online with it before your flash?
Some fones only take one fingerprint as your origional print, and that may be stored on your cloud backup, so you wont be able to set another up, but if this is true, then there should be a method to login WITHOUT setting up the finger print again.. login your fone online to your online account using pin, and check online backups for this?
I ended up going back to the download page. Redownloaded the full OTA. Copied it to the top directory and doing a manual upgrade. Fingerprint now works!
Thanks for everyone's help.