My Moto G3 cant be SIM unlocked-help - Moto G 2015 Q&A, Help & Troubleshooting

I bought a Moto G3 on internet, in exellent condition, everything on the phone works, but it is SIM locked (it is asking for code to unlock).
I went in 5-6 different stores and they tried to unlock it, but none of them succeed. One of them told me that they were unable to install some "drivers".
If it means something, I unlocked bootloader in meantime, it is running Android 6.
If anything comes to your mind help me, because at the moment, I can only use it as a tablet.

Related

confused about rooting and sim unlock

ok so heres the deal. i have a lg spectrum (lg vs920) i have rooted and installed a custom rom. Now that i have done this am i able to use any sim card in it? i would like to go with simple mobile but dont know if i have to do anything else.
thanks for any help
I think SIM Lock is something else. I think it still has to be removed, although now that you're root, it is likely to be trivial.
Why don't you check first, by trying to boot with a SIM card from another provider (active one). If locked, it will ask you to enter a "subsidy code".

question about sim unlock

i few months back i bought a moto g to use while i was rebuilding my nexus 4. after my rebuild the gf wanted my moto g but she is on virgin so i got an unlock code off ebay and it worked great. unlocked it and all i had to do was set up the virgin apn. well 2 weeks ago the phone was just glitching out hard with most KK roms when they used to work fine. so i decided to flash the stock firmware for telus and once it booted up it was sim locked again and the code that i bought doesnt work now. says unsuccessful. so i guess my question is how is this even possible? and how can i get this damn thing unlocked again? i had to give the gf my nexus and i want it back
any help or insight would be greatly appreciated

Moto G unlocked but asks for unlock pin

So I have a Moto G xt1032 locked to one of the carriers here in Canada. I looked up how to unlock it and ended up motorola's official unlocking page for moto g. I followed the instructions and it sent me an unlock key to my email and tried that and it said unlock complete or something like that.
Now when I turn on the phone every time I see a "Warning Bootloader Unlocked" thing on the screen before startup. But when I put in a sim it asks for unlock pin. And yes I checked the sim is compatible with moto g. They even sell these phones at the carrier stores I am with.
So can it be fixed?
I have lollipop 5.0.2 installed on this phone. And I tried a downgrading to kitkat last night and it ended up wiping all my data but didn't downgrade to kitkat. The only thing I noticed on the tutorial that the tutorial was for unlocked xt1032 phones and at the time the phone was locked. So that might have been the problem.
It sounds like you're talking about 2 different locks. Motorola's method unlocks the bootloader so you can install different ROMs and such. AFAIK it has nothing to do with locking the phone to a particular carrier. I'm not sure how SIM locks work; I think you'll have to contact your carrier about that.

Not able to unlock bootloader on Motorola website

Is the Motorola website not working properly for unlocking the bootloader on devices? Every time i try to request the unlock key for it a page that only says "There has been an error with your request." appears. What can i do to unlock the bootloader even with this error?
Where did you get your phone? Some bootloaders are not unlockable.
RETIEF said:
Where did you get your phone? Some bootloaders are not unlockable.
Click to expand...
Click to collapse
Its a T-Mobile 5G ace and i bought it used
LazySomeguy said:
Its a T-Mobile 5G ace and i bought it used
Click to expand...
Click to collapse
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.
You should be able to unlock it. The exception is if the previous owner relocked the bootloader. In that case, the bootloader cannot be reunlocked.
FoneWatcher said:
If the previous owner possibly still owes money on it then you can't unlock the bootloader. You'd have to get the unlock app from TMO and they'd have to authorize it to make it unlockable bootloader, which TMO won't do if there's money owed on it.
Click to expand...
Click to collapse
the Device Unlock app says that its permantly unlocked
Edit: the seller i bought it from said the IMEI associated with the phone was clean and said it had no problems having to do with not being paid off
I am also having a problem. This seems to be a problem with their website. I tried different browers, computers, and connections. Get that error every time after submitting the device key.
I tried with my new G100, and I have the same error. Any idea of a workaround?
I am having the same error with my Motorola G Stylus 2020 it has to be with their websites ive tried different browsers, computers, they need to solve this issue!!!
same error, i pray their system is down temporarily, G100 with different browsers.
I tried all methods that involve the motorola website I found on the forum but none work. I contacted motorola support, I'll keep you posted if I find anything.
Same here. I called and finally got level 2 support which said they couldn't help. They sent me to the motorola forums where I've asked about it. Will post if I get a reply as well.
Here is a link for the motorola unlock bootloader thread. Post your device ID there
English Community-Lenovo Community
I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.
kuon-orochi said:
I asked support and they told me the site was down and should be up in a few day. I re-tried now and it worked. I got my code. But the OEM unlock option in the developer settings is still grayed out. Apparently I have to wait which is stupid, I'm very close to just return the phone.
Click to expand...
Click to collapse
Yep. i did it just now and the site seems to be working again
confirmed working again
Ok, for reference, as there are some different things scattered alongside the forum.
I have a G100, german model (I'm in switzerland, but it's considered german).
What I had to do:
- go here <https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a>
- contrary to what customer service told me, the global portal works, even with a german model
- the website was down, but it's up now, if it's down for you, I guess you'll have to try again, customer support did not help me
- BUT, to be able to use the unlock code with `fastboot oem unlock <code>` you need first to activate "OEM unlock" in the Developer settings.
- To access this settings, you need to activate the phone. Some says it works on wifi, but I used LTE for the initial setup, just to be sure. After the setup, I did a few calls, I don't know if this is significant, but the first call took like 5 minutes to connect (I say this because you might be tempted to turn the phone off right after the activation). I applied all the updates, left my phone on my desk, and after 72h this settings was accessible (not grayed).
- After toggling the setting, you can use `fastboot oem unlock` and proceed with lineage installation
I just successfully bootloader unlocked a Moto G 5G (2022) using the website. It took them about five minutes to email me the unlock code after I submitted the string on the website.
Keep in mind that you are referencing two different things: network locks, and bootloader locks. The device may have a clean IMEI and be network unlocked (you can use any carriers SIM in the SIM tray). This doesn't necessarily mean that the bootloader can be unlocked for purposes of flashing custom ROMS. You'll need a phone that is both network unlocked and has an unlockable bootloader.
that's why wiko is better........
I'm having the same issue but with my xt2131-1 model. I received the unique code via email and it says failed to validate code.

Network locked after android 12 update mototorola g pure xt2163-4

Hi guys. So i bought a motorola g pure, xt2163-4 pvt1 with universal software. About 1 year ago from facebook. Phone looked new and it was "factory unlocked" However last night i had an android 12 update, wich i did, but now after the update, my network is locked. And the built in unlock tool at about phone-device unlock, wont seem to work, i get (SERVER COMMUNICATION ERROR CODE=200 MSG=SERVER_NO_CONTENT).
Isaw a couple of fixes on google, however they are for diferent divices and old, i was wondering if anyone here has a solution for this problem. I really apreciate the help. Thanks for reading.
I have the same issue but I don't have an unlocking app or was unlocked via server. Worked fine for months until after the Android 12 update.
ok so ima post a soultion that worked for me. My phone was unlocked via global unlocked, is just a gues, why? well last night i was about to unlock it with global unlock, downloaded the software, hoocked my phone, place my phone in fassboot, conected my pphone to the app, just to chekit it, i did not had any credits to use that unlock option, after reboot, phone was unlocked againg. so you might wanna give it a try. i even wipe the phone to see if the unlocked was ok after factory reset, and it was. so hope this works for someone else.

Categories

Resources