Problem with USB-type C - Google Pixel 2 Questions & Answers

Hi all. I bought my Pixel 2 last November and my usb-c connector already shows signs of wear and tear When I plug in my charging cable, I notice an important game that forces me to push in and tilt the plug from top to bottom until you see the charging icon on the phone I charge my phone every day and the problem gets worse and I want to know if anyone else has the same problem. speak here.

Happened to me as well. First, check for lent and dust. Look for corrosion.
If you bought from the Google Store, you are in luck. Work with them and they will work with you and do a warranty on the device.

elzero26 said:
Happened to me as well. First, check for lent and dust. Look for corrosion.
If you bought from the Google Store, you are in luck. Work with them and they will work with you and do a warranty on the device.
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Click to collapse
Unfortunately no, it is not sold on the Play Store in France. He comes from UK. I am disappointed that a manufacturer like HTC does not design more solid cards knowing that all the connections go through there (reloading, sound, usb,). Thank for your reply.

elzero26 said:
Happened to me as well. First, check for lent and dust. Look for corrosion.
If you bought from the Google Store, you are in luck. Work with them and they will work with you and do a warranty on the device.
Click to expand...
Click to collapse
what if you bought from Verizon? Will Google honor the warranty then?

Google will honor the warranty in the US for any device for 2 years from the date of purchase.

Related

Good place to buy USB charging port flex cable?

My USB port is slowly dying. It only charges when the cable is in a certain position and when I move it , it stops charging.
Anyone know of a good place to get a new flex cable? I looked at etradesupply, but the shipping is too expensive. The port is 17.99, but the shipping to Canada is 31.99.
I bought 2 off amazon, but when I install it, everything works except the loud speaker. At first I thought it was a defective cable, so I tried the second one I bought as the spare.......still no sound.
At this point I thought I messed up my phone, but when I put the original one back, everything works again except the charging port.
Anyone have any experience with this? Know of a place the sells one that works?
Thanks
Where are you located? Ebay?
Since the N5 has built-in wireless charging, you could just buy a cheap qi charging pad to charge the phone wirelessly.
I'm in Canada.
I did think about eBay, but I'm worried it will be the same as the amazon one. I was hoping someone had ordered one from somewhere and can confirm it worked.
Are you in Toronto? Maybe post an ad on a buy sell trade forum for the part? Any local repair shops gave the part?
Sorry, I should have been more specific. I'm in Vancouver.
I have contacted several reputable businesses in Vancouver, but they want to charge to install the part. I understand their point though since the profit is in the labour.
I'm hoping I don't have to go that route since its substantially more expensive. The cheapest I have been qouted is $60.
I have opened up the phone and am comfortable installing it, so I'm hoping I can save some money doing it myself.
Is this the piece you need? A wireless charger could charge the phone if the USB port is able to transfer data.
audit13 said:
Is this the piece you need? A wireless charger could charge the phone if the USB port is able to transfer data.
Click to expand...
Click to collapse
Yup!
That's what I need. Have you bought from a place that you can confirm works?
The one I have works for sure because it actually came from an LG phone. I purchased two phones: 1 with a smashed glass, the other with a damaged emmc. I took the motherboard from the phone with a smashed glass and put it into the phone with a defective motherboard.
I have never purchased replacement parts from a third party except for non-oem pre-assembled LCD/digitizer/glass/frame from Aliexpress.
The USB replacments from Amazon look exactly like the original with the same number of contacts, etc.?
audit13 said:
The one I have works for sure because it actually came from an LG phone. I purchased two phones: 1 with a smashed glass, the other with a damaged emmc. I took the motherboard from the phone with a smashed glass and put it into the phone with a defective motherboard.
I have never purchased replacement parts from a third party except for non-oem pre-assembled LCD/digitizer/glass/frame from Aliexpress.
The USB replacments from Amazon look exactly like the original with the same number of contacts, etc.?
Click to expand...
Click to collapse
The amazon one I got, looks exactly like the one in the phone right now.....thats why I'm confused as to why it didn't work. I tried 2 and both the loudspeaker didn't work. Everything else works......however .
I'm not sure which vendor sold the part but were there any negative reviews or buyers mentioning this problem? Could it be something unique about your phone's speaker? I doubt it because the speaker for the d820 and d821 have the same part number.
audit13 said:
I'm not sure which vendor sold the part but were there any negative reviews or buyers mentioning this problem? Could it be something unique about your phone's speaker? I doubt it because the speaker for the d820 and d821 have the same part number.
Click to expand...
Click to collapse
There were only 2 reviews.....one said they had the sound problem and the other said it was fine.....I guess its hit or miss with third party parts.
It was the cheapest I found, so that may have something to do with it not working.
Amazon. Never buy cheap
OP purchased them from Amazon but I'm not sure of the price.
Any particular place you recommend?
Did you clean the original? 99%of the time its lint in it
I believe the OP has solved the problem.
audit13 said:
I believe the OP has solved the problem.
Click to expand...
Click to collapse
Yup! Problem solved!
I kind XDAer ( I won't mention who, unless they want me to say) sent me the original flex cable from their broken nexus 5.
I did try to clean the port, but it was still no good.
I did buy from Amazon, however I have to admit it was the cheapest one they had for sale. I guess you do get what you pay for.

Replacement USB-C to 3.5mm adapter?

I don't even know why Motorola trusted me with this tiny ass adapter But I lost the darn thing in a day. Does anyone know where to find a replacement that isn't from China and won't take a month to get here? I tried contacting Motorola about it but all they said was contact Verizon, which is useless considering they don't sell it. Any advice?
Not an answer, but similar question...does anyone know if a usb c to 3.5 mm male cord exists?
My headphones have a removeable cord 3.5mm male on both ends...itd be nice to have a cable as opposed to an adapter.
rejectedjs said:
I don't even know why Motorola trusted me with this tiny ass adapter But I lost the darn thing in a day. Does anyone know where to find a replacement that isn't from China and won't take a month to get here? I tried contacting Motorola about it but all they said was contact Verizon, which is useless considering they don't sell it. Any advice?
Click to expand...
Click to collapse
I could have sworn earlier today or yesterday I saw what tour looking for on Verizon website. I would start calling g local stores and see if they have any in stock.
In fact I know I saw one on the Verizon site. Just don't remember which day.
Hope that helps
Sent from my XT1254 using XDA Free mobile app
mobrules777 said:
I could have sworn earlier today or yesterday I saw what tour looking for on Verizon website. I would start calling g local stores and see if they have any in stock.
In fact I know I saw one on the Verizon site. Just don't remember which day.
Hope that helps
Sent from my XT1254 using XDA Free mobile app
Click to expand...
Click to collapse
Just went to go look all over the "shop" section on their website, didn't see anything, you may have gotten it confused with their Micro USB to USB C connector. Thanks anyway man
A search on google yields plenty of ebay results, Im even more glad I got two now.
The ones on ebay are pretty cheap if you can find reviews in there to look at
LeeMullinsII said:
A search on google yields plenty of ebay results, Im even more glad I got two now.
The ones on ebay are pretty cheap if you can find reviews in there to look at
Click to expand...
Click to collapse
Yeah they're pretty cheap, but they all come from China.
I am thinking that will be the only option as the original is from China...and I briefly looked into it when I first bought the phone, I was then unlucky enough to receive a defective device and returned it for a replacement...well the adapter was in the bag not the box so I got a spare for the inconvenience of returning to the store.
Bump. Has anyone found a seller in the states? The only places that seem to sell them are from China.
Honestly, if you're a regular listener to music it might be time to go BT.
I've been using BT almost exclusively for a long time and and it's really nice.
First, no tangling of cords. No having to un-knot the mess when you take 'em out of your pocket or bag... no worry about snagging them on something when I'm sitting on the bus communicating to work.
Second, additional controls. Most BT headsets have controls for volume as well as track control so you can adjust without having to open the music app on your phone if you playing a game, checking email, or reading a book. Or...
Third, you don't need to be right next to your phone. You could have your phone tucked away in a purse or bag or briefcase or backpack and still listen to music. Or you could have it sitting on the charge on the counter while you're moving around the house... as long as you're not too far away of course.
Not, I'm not a serious audiophile, so I admit that there may be some degradation of sound quality going via BT. It's no problem for me, but I can understand that it might be so for some people. But unless your the type that really needs super good sound quality... or you just don't have the extra cash handy, BT is the way to go in my humble opinion.
PiousInquisitor said:
Bump. Has anyone found a seller in the states? The only places that seem to sell them are from China.
Click to expand...
Click to collapse
I too only found ones from China, and I finally found a listing in the US for the exact same product in the chinese listings, the white one, and I bought 3 of them. Huge mistake, don't go for them. They don't support stereo headphones :silly:
Huge waste of money. I too decided to go bluetooth as the poster above me, I use a pair of Beats Studio 2.0 (I know you guys hate beats, blah blah blah) and they work great. I did manage to RMA my phone though, as I was having some issues with the power button, and they just sent me a completely new Moto Z Force Droid in box, so I have a spare turbo charger and a new headset adapter
LeeMullinsII said:
I am thinking that will be the only option as the original is from China...and I briefly looked into it when I first bought the phone, I was then unlucky enough to receive a defective device and returned it for a replacement...well the adapter was in the bag not the box so I got a spare for the inconvenience of returning to the store.
Click to expand...
Click to collapse
Lol, same here. My charger and fingerprint scanner **** the bed in a week. Got my new one though and so far, smooth sailing.
I can confirm that this one does work with my Verizon Moto Z Force: https://www.amazon.com/gp/product/B01N7R8PWO/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1
https://www.amazon.com/Motorola-USB...rd_wg=mrHsG&psc=1&refRID=BR1XD2TDTJA6SAEYDTD4
fabjazz said:
https://www.amazon.com/Motorola-USB...rd_wg=mrHsG&psc=1&refRID=BR1XD2TDTJA6SAEYDTD4
Click to expand...
Click to collapse
Actual OEM, GREAT item
karendar said:
Actual OEM, GREAT item
Click to expand...
Click to collapse
I hope that will be good wth a sennheiser hd700, I have a FIIO E11 amplifier but I would prefer It works without it, just with this cable would be perfect !
Just came across two eBay listings for what appear to be OEM replacement adapters (SKN6474A), thought I'd share (after I bought two for myself, natch). Kinda weird: same seller, but the first link is for $7.99 Buy-It-Now, the 2nd is for $9.99 but accepting offers. Haven't received them yet so can't say for sure they're the real deal, but the seller has 100% with 150 ratings. Act quick!
http://www.ebay.com/itm/Motorola-Ty...Adapter-Motorola-Earphone-Cable-/322518195837
http://www.ebay.com/itm/Motorola-Ty...Adapter-Motorola-Earphone-Cable-/322518195017

Light bleed, is this normal?

I have just received my XZ dual and all seems to be OK apart from the not so great camera, which I expected.
I have just found that there is a light bleed coming from the phone body, in the bottom right corner, between the display panel and frame. Waterproofing test seems to be working. Also it always stops about half second later after I turn off the screen, which is a bit strange.
I am adding a picture...
Does anyone have similar issue?
No light bleed on mine. Think the camera is fine too.
Sent from my F8331 using XDA-Developers mobile app
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Venom71 said:
That's not normal at all, you should get yours replaced asap, this phone is supposed to be completely sealed.
Click to expand...
Click to collapse
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
frostitomik said:
That's what I thought as well. I have never seen such issue on any of my smartphones before. The problem is, I live in Europe and bought mine from HK. Hope the seller will take it back...
Click to expand...
Click to collapse
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Darni187 said:
If you brought the phone brand new you don't need to sent it back to seller. It has international warranty for 2 years. Sony will fix the issue or replace handset.
Click to expand...
Click to collapse
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
Your welcome, smart move.. :good:
I just got the XZ yesterday lucky no screen issues..
frostitomik said:
Thanks for your advice. The seller has actually contacted me with the return shipping details and I will be returning it to their UK hotspot.
I have decided to get a refund instead of a repair or replacement as I am not really sure I want this phone anymore, at least not now. It's a beauty, but I will wait once all the issues are fixed and then maybe get one.
Click to expand...
Click to collapse
The phone is great, I really can't find any real negative side of it, people talk **** about it because of the 3gb of ram, but if you want disappointment give a look to samsung or htc's forums

Is the box important for warranty?

Hi my pixel has the mic issue that google recognized, i want to return it for a properly working device but i bought it from ebay and the seller sent it to me in another box even though it was new. My question is can i send it in another box to google? Is the box important for warranty?? Thank you!
matiamb said:
Hi my pixel has the mic issue that google recognized, i want to return it for a properly working device but i bought it from ebay and the seller sent it to me in another box even though it was new. My question is can i send it in another box to google? Is the box important for warranty?? Thank you!
Click to expand...
Click to collapse
I personally haven't dealt with Google Pixel warranty, but the companies that I send my devices to, never asked/required the original box. Just ship it in the box with bubble wrap or such, so it won't get damaged in the shipping.
it happend to me, i bought mine in ebay and had a problem with mic. i contact google support for replacment. they gave me instruction what to do. in my case, i only send the phone. not included the box, charger or anything. make sure you bubble wrapped the phone and make sure that will not damage in shipping

Will Google Pixel 2 replacement be new?

I got a Pixel 2 non XL, but the screen and a reddish yellow tint to it, so I contacted google support and sent it back for a replacement. I talked to support several times, and every time they said I would be getting a new unit since I had the phone for less than 15 days, but I saw this post on reddit, and I worried that they might send me a refurbished unit. Is there any way to tell if the replacement phone is refurbished or new when it arrives? I sent back the charger and accessories not knowing I was supposed to keep them, and support said that was fine since new phones came with accessories and refurbished ones didn't, but I read a post on reddit from someone saying they recieved a refurbished device, but it came with the accessories. I only had the phone for like a day, so I want to make sure the replacement I'm getting is new, and not refurbished.
CarpCharacin said:
I got a Pixel 2 non XL, but the screen and a reddish yellow tint to it, so I contacted google support and sent it back for a replacement. I talked to support several times, and every time they said I would be getting a new unit since I had the phone for less than 15 days, but I saw this post on reddit, and I worried that they might send me a refurbished unit. Is there any way to tell if the replacement phone is refurbished or new when it arrives? I sent back the charger and accessories not knowing I was supposed to keep them, and support said that was fine since new phones came with accessories and refurbished ones didn't, but I read a post on reddit from someone saying they recieved a refurbished device, but it came with the accessories. I only had the phone for like a day, so I want to make sure the replacement I'm getting is new, and not refurbished.
Click to expand...
Click to collapse
i know this is may sound stupid, but , did u enabled night mode?
Can you post pictures of the screen issue?
koax88 said:
i know this is may sound stupid, but , did u enabled night mode?
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Click to collapse
No.
danlat1415 said:
Can you post pictures of the screen issue?
Click to expand...
Click to collapse
No, because I sent it back.
So how can I tell if the new device is new or refurbished once I receive it?
They're usually brand new this early in production.
What was your issue with the phone?
Can you describe it a bit more?
CarpCharacin said:
I got a Pixel 2 non XL, but the screen and a reddish yellow tint to it, so I contacted google support and sent it back for a replacement. I talked to support several times, and every time they said I would be getting a new unit since I had the phone for less than 15 days, but I saw this post on reddit, and I worried that they might send me a refurbished unit. Is there any way to tell if the replacement phone is refurbished or new when it arrives? I sent back the charger and accessories not knowing I was supposed to keep them, and support said that was fine since new phones came with accessories and refurbished ones didn't, but I read a post on reddit from someone saying they recieved a refurbished device, but it came with the accessories. I only had the phone for like a day, so I want to make sure the replacement I'm getting is new, and not refurbished.
Click to expand...
Click to collapse
You're not the only one... Not sure if you saw this thread:
https://forum.xda-developers.com/pixel-2/review/color-saturation-accuracy-t3685595
Or my follow-up question here:
https://forum.xda-developers.com/pixel-2/help/how-white-whites-t3732791
I'm on my second Pixel 2 for much the same reason. I don't know if there's any way to tell with 100% certainty, but my replacement device certainly appeared to be brand new.
TractorMatty said:
You're not the only one... Not sure if you saw this thread:
https://forum.xda-developers.com/pixel-2/review/color-saturation-accuracy-t3685595
Or my follow-up question here:
https://forum.xda-developers.com/pixel-2/help/how-white-whites-t3732791
I'm on my second Pixel 2 for much the same reason. I don't know if there's any way to tell with 100% certainty, but my replacement device certainly appeared to be brand new.
Click to expand...
Click to collapse
I've sent you a PM
Yep it's new
danlat1415 said:
They're usually brand new this early in production.
What was your issue with the phone?
Can you describe it a bit more?
Click to expand...
Click to collapse
On a white page, the phone had a yellow tint, and then kind of a reddish or pink tint near the top of the screen.
CarpCharacin said:
No.
No, because I sent it back.
So how can I tell if the new device is new or refurbished once I receive it?
Click to expand...
Click to collapse
email will usually tell if its refurbished or new
I got an email saying that the replacement had shipped and it didn't say it was refurbished, and support said I would be getting a new one, so I'm pretty sure it will be new. I went to Best Buy today and looked at the Pixel 2 they had, and it also had a yellow tint, but not quite as bad as the one on the Pixel 2 I sent in.
Check out the pixel 2xl thread for more questions in that model
Sent from my Pixel 2 using XDA-Developers Legacy app
The cellular radio died on my Pixel 2, so they sent me a refurbished replacement. The display quality is no where near as good in the replacement. I'm really disappointed that the phone I had died after only five months, and they gave me a crappy replacement. Anyway I guess I just needed to vent somewhere

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