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Hi all,
I will be eternally grateful for your help but I am not holding much hope.
I got this new phone from my operator Three in the UK back in January this year.
All works ok except for the screen calibration which I did not get round to fix.
On Monday I decided to put a pin lock on my phone, as I haven't been using
the pin lock for a few years now. I chose the pin code, then I stupidly tried
"Lock Sim". Then the screen came up with sim locked, PUK needed.
I did not make even one attempt with the PUK code as I decided to phone
my operator for it. We went through the procedure, he gave me the PUK
code and we managed to unlock the sim card and then I remember the
pin code (as I always have) and inputted it and the phone is unpinned.
I need to mention that we did have one or two bad attempts where
I couldn't hear the technical guy too well and I did enter the wrong pin
once or twice, but less than the 3 attempts limit and we did have to
take the battery out 3-4 times due to this and also because
I kept putting the sim card the wrong way round being very careless.
The sim is unlocked but on the screen it is "no service" emergency
calls only, where if you choose the emergency option green button
it will give you a menu and * # . I can see some symbols on the top
such as wifi connected. If I call this mobile phone I can pick up
the call, the screen has the usual answer or reject phone symbol on.
But during and after the call pressing the home/back/menu button
on the phone (off the screen ) have no effect. I told the technical
guy about this. He suggested a new sim but if I put my old sim
in my other three pre-smartphones phones it works. However
this phone is tied to this sim card/phone number only as I try
my other sims on it and they do not work.
I have tried a few things:
the 7378423 thing with all the right *#, doesn't work. but 06 works to get IMEI
cannot enter fastboot mode holding down the volume up button and plugging
USB in, but can enter flash mode.
I do not want to lose data as I have some important data which I haven't
backup to my sin so I don't want to use PCC or SUS to install either
the current OS (I think it is ICE cream 4.04 ish) or the new jelly bean.
To complicate matters my phone is not USB debugged enabled so I
cannot use software to do a quick backup of my phone I tried
mobile me from wonderware(?) and its needs usb debugging.
PC companion doesn't have restore and backup anymore, or at least
not for xperia J as the Sony support guy told me, if it does it probably
needs debugging enabled.
Talked to Sony support, he said the only way is to use PCC to reinstall
software and I will lose data as expected. I asked him if Experia J
and the newer Xperia phones have disabled the 7378432 service
code and if there is a new one which he can tell me. He says there
are no new codes.
The phone is not totally now working, I managed to get into "safe mode".
I wonder if the phone actually is rooted or has bootloader unlocked I
read if that is the case it may explain why the 7378432 does not work
as it only works on sony stock rom. But then I came across other people
whose phones may not be bootloader unlocked and this code does not work.
I also came across people who cannot get into fastboot mode.
Maybe because my batch of xperia J, together with customisation by
my phone operator has disabled 7378432 and fastboot which I don't thin
so as Sony themselves mentioned the use of these two important
elements in their unofficial but be warned section on unlocking the
bootloader. I wonder when I took out the battery a few times when
I spoke to the technical guy my phone is locked due to security but
as I said before the PUK code was entered correctly first time round
if not second time round, so is the pin, We just took the battery out
and retried about 2 times as my sim was in the wrong way round.
Finally my apologies for the long post, the phone still has my wallpaper
on it and the error message I used to get from an app (telling me the
app is not working) when I turned on the phone. If the phone was
flashed/rooted then it was not done by me, it might have been done
by a previous owner and then returned to the operator within 14 days
and then my supposedly new phone is this rooted phone. Without
usb debugging enabled its hard to go into recovery mode via
usb link/flashrom/boot etc? But if we know which rom we can
try to go into recovery mode without a usb link by pressing a few buttons?
At the end if I have enough money which I don't sadly someone at sony
can probably take the phone out and do some high level fixing, as long
as the memory is still in tact which I hope it is. For some reason the
phone is locked in this emergency calls only mode. I have not made
any attempts to root it etc before Monday and no attempts to root it.
I just thought the 7378432 can "unlock" a phone lock like the much
discussed xperia Z - if the phone is on a pin/pattern lock etc.
My attempt to go into fastboot mode is to hope that by getting in
and getting out of it the phone will reverse back to normal. My situation
is mainly complicated by that I really want not to lose the data, sms
particularly when we try to unlock/unfreeze the phone.
Extremely sorry for the long post, if anyone can help I will be
most most grateful, bye for now.
Hi, a family member passed away a few months ago and I was given her phone by her sister to use if I wanted. She had the phone and charger, and thats it. I stay in the UK and the phone I use is on O2. The phone she had was the Experian L but she had her phone through a contract with virgin media.
When I initally put my sim card in and turned the phone on it said 'virgin media, this phone has been reported lost/stolen'. In order to unclock it from this security lock I needed her insurance company(through virgin) to provide me with a 4 digit pin to unlock the phone. This was very hard to get as the insurance people are different from virgin media, but after a while they agreed to give me the code if I sent a copy of her death certificate in. I did this and got the code thankfully. I was told that I wouldnt be able to use my o2 simc ard in the phone because the handset was locked on Virgin. I was told if I paid £15 I would receive the unlocking code through the post in a week or so.
I did this and got a letter through the door with the instruction on for to unlock the handset. Basically its a 16digit number that I enter and the phone become unlocked. However, after all this Ive just realised I think there is a phone lock on the phone i.e. a pin she must have set herself? I think this because when I power the phone up without a sim, all I can see is the date/time, with her name underneath, and also underneath that is a keypad. When you press any button on the keypad and hit enter it says wrong pin? That happens without a sim card so I presume it is a phone pin lock she had on her phone is that correct? If so, is there any way around this? Ideally I would like to keep whatever pictures etc are on the phone however I realise that might not be possible. Ive tried to download the sony suite however it wont allow me to use the suite because it tells me on the computer I must enter the pin on the phone to continue! bit of a nightmare to be honest.
Any help/suggestions with what I can do? Many thanks
I cant unlock through Pc Companion because Pc Companion needs the screen to be unlocked before it connects the device, and I cant do that.
factory reset
Hello, do a factory reset to the Phone, but you will loose all the information on it
Model: SM - G920W8 (Canadian)
I recently purchased an s6 (1 month) and used the fingerprint scanner to secure the device. I made a backup password and made sure it worked and all was well until one day when it all of a sudden stopped working. Normally I leave Wifi on and could solve this issue but as to save battery I had disabled it this time around, silly me. So the fingerprint scanner denied my entry, led me to the backup password which also failed (even though it was correct) and then Wifi was off so Google verification did not work.
Being a new phone, I did not get a chance to turn on USB debugging (this happened 1 week after purchase) so using ADB to turn on wifi was of no use, it did not recognize the device.
Here is what I have tried to do to recover the data up till now:
>I used ODIN to install TWRP on the device.
>With TWRP enabled I made a backup of the data and attempted to connect to adb once again, Using my sisters Galaxy S6 I tested out whether hers worked, just to make sure everything was fine with the drivers and to make sure adb devices recognized her phone: it did.
>I ran ADB devices while in TWRP and it recognized my device, but came back OFFLINE, meaning no commands were able to run.
>I then attempted to run a series of drivers and to access files directly from windows 7 and did not have access permissions to read nor write, thus unsuccessful.
>I went back to ODIN and sought out a stock rom to flash to the partition in order to get access to the backup data i had created using TWRP, as there seems to be methods to flash a rom and maintain the backup data.
> With ODIN i tried this, but was unsuccessful, as it got stuck on "Nand Write start" and would not initialize any transfer with the phone . ( The download mode would not start the progress bar)
>Finally i tried to do it with TWRP but because i have no write permissions, i cannot put anything onto the device for it to run.
I called Samsung about this and they know of the issue and refuse to help me other than a useless factory reset. They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue.
I am stuck, and need your help, I have done everything I can think of but can't get anywhere, please help me retrieve my data. Thanks
Wifi is off but how about 4G/LTE data?
If your 4g lte data is working you can use findmymobile(samsung site) and unlock it from there. There's an option to unlock your phone. I came across this issue last month.
Sent from my SM-G920T1 using Tapatalk
Yeah LTE is also off, otherwise google login would have worked.
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
What does "FP" stand for?
Shady_D said:
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
Click to expand...
Click to collapse
sparky2012 said:
What does "FP" stand for?
Click to expand...
Click to collapse
FP - Finger Print
i have the same problem what to do now i dont want to lose data and my s6 edge is not recognising my fingerprint rather asking for a backup password and i forgot the backup password so the wifi or mobile data is switched off and i cant even turn it on what to do now?????
I have the same problem...agree completely "They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue."
factory reset is "the only way" to unlock it. Lazy samsung customer service response.
logging in via google is not an option on S6 / new android system anymore so if you forget your pin you're stuffed
this is really poor on samsung behalf to not give warning of the seriousness of using a fingerprint scanner
ha I can't remember (and can't check now) but does it even ask for the pin twice to verify what you entered what was intended?
google use to have a device pin reset but it was removed recently.
I bet heaps of people have this issue.
I am desperate for a solution...
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Thank you, that happened on 4th try, "quick enough" is the key. It appears that it turns on WiFi and mobile data for fraction of a second during the process.
yeah i seen that for a fraction of seconds wifi turns on but how should i unlock i am not done please please help me i dont want to lose my imp data
THANK YOU!!!
Diablola said:
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Click to expand...
Click to collapse
Created an account just so I can thank you :laugh: You've made my night; am so happy and stress-free now!
Hi,
I have tried factory reset from recovery, after I resetted it i can not setup my phone. It says something like "Unable to access Wi-Fi AP. An unauthorized factory reset has been performed on this device. Can not access the sign-in page." Any solutions? since i have resetted it i can not use odin because of frp lock.
Thank you
---------------------
I tried wiping the cache from the recovery mode. and it did the work. Maybe a flow in the code ?
Hi I've the same problem! Did you manage to fix your phone?
I forgot my password to start phone so did factory reset only to be told the same as above. I'm abroad so can't even contact my provider/Samsung so am really stuck.
Any help is appreciated
Using either WiFi or Mobile data you should always have access to sign back into your Google account, which is what it is asking you to do
The phone asks you to connect to WiFi before sign in anyway
dose it helped as detection said?
You just need to login the same gmail ac which you previously using in that phone.
I have the same issue, and the problem is that it won't allow you to connect to the Wi-Fi to even get to the internet. As soon as you connect on the Wireless network, the "Unable to access web browser for Wi-Fi sign in due to an unauthorized factory reset" message appears. And for whatever reason, the cellular network is not available either.
Before you do a factory reset, log out from your google account, also from your Samsung account, just to be sure. Better to remove all your added fingerprints and also your screen lock.
Now, if you did not do that, and you already made a factory reset, and you get that message, just enter your google email and your password. Sometimes this is just not enough, and I found that if you sign in from the same IP, you were previously on, when you reset your device, it will do the trick. Weird, but try, it may work.
If nothing works, your safe bet is to reflash your specific firmware with Odin.
Download the firmware from SamMobile, it will work without errors, Knox still 0x0, don't worry about it.
Also you can fix the: Cannot Update Software, Your Device has been modified message, by reflashing with Odin.
This message can appear on your phone if you unlock your Developer Options on your device and play with adb, or sideload some shady applications to modify your device settings, even if you are not rooted, your device can still show: Status: Custom message.
So, log out from every account before a factory reset. If something goes wrong, use Odin.
Hello,
In this situation, you CANNOT enter your Google information, because you can't get that far. After the hard factory reset, and the phone boots to the Welcome screen, you press the Start button and immediately get the message “An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity”, then when you turn Wi-Fi on, and connect to a network you get the message "unable to sign in to wi-fi ap an unauthorized factory reset has been performed on this device". Even after a reboot you get "unable to access web browser for wi-fi sign in due to an unauthorized factory reset". There is no option to skip, and Next is greyed out.
My phone has never been rooted and I was just performing a routine Wipe to make it faster. The only thing I can think of is that I did not remove the account from the phone first, and then perform a soft factory reset (I just hard reset it from the firmware menu). Or, that I did not remove the device from Google webpage before the reset (but I don't think this is the problem since I can't even get to the internet to log-in).
I tried flashing with the original firmware but the phone has FRP on, so flashing is blocked.
The information on the Samsung site states to send/bring the phone to a Samsung Authorized Repair center along with the original proof of purchase.
There must be a better way?
Like I told you. Use the same Wi-Fi. It WORKS.
Worked for me, so do it.
Or try Smart Switch.
Before I posted I verified that I am on the same Wi-Fi network that I was on when I Factory Reset the device. I used ODIN and the latest firmware from SamMobile, it failed because FRP Lock is on. I tried Smart Switch and it give me the "Unsupported Device" message so I used Recovery mode, entered in my model and SN, and it downloaded and installed the firmware (latest?).
Just for fun (given the response above that "it WORKS".) I went through all of the steps again, with no success.
After recovery using Smart Switch, I rebooted and the problem still exists. "An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity." I choose the Wi-Fi network that I want, and it gives the message "unable to access web browser for wi-fi sign in due to an unauthorized factory reset"
Any advice is appreciated.
KHoward67 said:
Before I posted I verified that I am on the same Wi-Fi network that I was on when I Factory Reset the device. I used ODIN and the latest firmware from SamMobile, it failed because FRP Lock is on. I tried Smart Switch and it give me the "Unsupported Device" message so I used Recovery mode, entered in my model and SN, and it downloaded and installed the firmware (latest?).
Just for fun (given the response above that "it WORKS".) I went through all of the steps again, with no success.
After recovery using Smart Switch, I rebooted and the problem still exists. "An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity." I choose the Wi-Fi network that I want, and it gives the message "unable to access web browser for wi-fi sign in due to an unauthorized factory reset"
Any advice is appreciated.
Click to expand...
Click to collapse
Flash a much older firmware that has a FRP bypass method on youtube and follow that
Good luck.
I found a j3 on the freeway during a flat tire issue. Samsung said that I should give it to them or police. Police departments sell them at monthly auctions. Samsung will just resell it after they fix it and I am the one assumed to be a criminal in this case?
So here's what I'm thinking
zimsladd said:
I found a j3 on the freeway during a flat tire issue. Samsung said that I should give it to them or police. Police departments sell them at monthly auctions. Samsung will just resell it after they fix it and I am the one assumed to be a criminal in this case?
So here's what I'm thinking
Click to expand...
Click to collapse
Charge it, see if you can access the phone book, call someone on the phone book or wait for a call from the owner
If the above is impossible, give it to the cops, you can claim it back at X months if it is not claimed (At least over here)
heyy, I have the same problem. "Unable to access web browser for Wi-Fi sign in due to an unauthorized factory reset" what to do?
unathorized reset not connecting to internet SOLVED, 2 SECONDS.
I had the same pronblem. I couldn't connect to the internet after a unathorized resett. I was suck trying to connect to the internet inorder to out in my google information. But kept getting can not connect to the internet ap is locked can not connect. Therefore i couldn't sign on with my google information unlocking my phone. Nothing i tried, Flashing stock with Odin, erasing the partition in recovery mode, factory resetting, changiing the ip address via advance wifi settings. Everything. Even tried every you tube trick none of them worked. It wasn't untill i went into a open network. Meaning one that doesn't need to be signed into. I went to Mcdonalds user there wifi. Don't need to sign in ,it's a automatic connection. See you need your AP to make the connection. But if you did like i did a unathorized factory reset. Then your AP IS non funtioning. It cant make the the connectiion. Connecting to a open network ,one that doesnt need a sign in. Mcdonalds , Starbucks or anyother open network. i am writing this with the device with the problem. Problem solved.
samsung J7 unauthorized attempt to reset phone. need to bypass password
SOLUTION TO Unauthorized Factory Reset can't sign in wifi
less than a minute ago
I had the same problem on my metro pcs J3 after soooooo much time trying to figure it out and even getting another phone , I went to a metro pcs/TMobile store and ALL IT TOOK WAS LOGGING IN TO THE WIFI THERE AND JUST LIKE THAT I COULD SET MY PHONE UP just try it you'll see
Hahaha yes
Ok i plugged it in to my ps3...so im guessing any computer will work as well...and it connected to wifi....bur now it wants me to verify my identity....i found this phone and have had it for years...i found it in a box i just unpacked from thwle move and im tinkering with itt...ill update wit future knowledge ...ect...
---------- Post added at 04:55 PM ---------- Previous post was at 04:49 PM ----------
I just plugged it into a ps3 and it let me get online...so im guessing pluging into any computer will do...i did nothinh else it just let me connect to wifi...no it says i need the old email...now im trying to crack that...lalalalaa
I had the same problem on my metro pcs J3 after soooooo much time trying to figure it out and even getting another phone , I went to a metro pcs/TMobile store and ALL IT TOOK WAS LOGGING IN TO THE WIFI THERE AND JUST LIKE THAT I COULD SET MY PHONE UP just try it you'll see[/QUOTE]
unauthorized factory reset wifi ap blocked
Sm-j737p 8.0 j737pvpu2arj2. I got one of these 2 days ago. It had been reset from recovery. It wants the original uicc to verify identity. The wifi will not connect cus browser is denied to access. I.cannot try using the ap that was last used so idk about that. If you put a sim in (I used diff network) it will act like its connecting but is updating system after which the same cycle starts over. The Eng SBoot (frp by***s)combination files will work but oreo updates were so erradict that you will have to use your own boot with.
P.s.-If your getting the "unauthorized" message then the FRP and OEM locks are on. I will play with it and let ya know. I enjoy a challenge and galaxy is my specialty.
Hi,
For some weird reason when i turned my HTC U11 on this time they show this message before start up:
Your phone is encrypted.
To ecrypt your phone, enter your lock spattern.
30 attempts reamin before device data is deleted.
No matter how many times i enter the right pattern it wouldn't accept it. I has just set the lock screen a couple of minutes before the phone got turned off. So when I check my phone on the linked google account it still says no lock pattern detected.
Now I am down to only 3 attempts and I do not want to lose my device data! Please help!!
Even USB Connection not working
I tried connecting the phone to my PC as well, but the device doesnt show up. Probably because the phone is not completely turned on yet ( i cant access anything on my phone