Last night the battery died on my Tilt 2, I plugged it into my computer to charge, figuring I'd sync it at the same time, and turned it back on. Once the phone powered up, the computer displayed a message saying the phone was locked, and I need to authenticate on the device. No problem, I go to put my code in, it says I used the wrong code, try again this time I'm sure I typed my code. Phone says I entered the wrong code, I keep trying, this goes on until I strike out, it tells me to enter a specific code "a1b2c3" which I do. From this point on, the unlock button does nothing when I press it. No error messages, no unlocking, it just sits there.
At this point, I assume my only option is to do a hard reset, but I'd like to try to avoid that (wouldn't we all, lol). If its my only way to get back onto the phone, I'll do it, just want to explore my options first. Thanks
Yeh i think a HR is the only way out
Do you have a backup of your data? PIM backup is good
Model: SM - G920W8 (Canadian)
I recently purchased an s6 (1 month) and used the fingerprint scanner to secure the device. I made a backup password and made sure it worked and all was well until one day when it all of a sudden stopped working. Normally I leave Wifi on and could solve this issue but as to save battery I had disabled it this time around, silly me. So the fingerprint scanner denied my entry, led me to the backup password which also failed (even though it was correct) and then Wifi was off so Google verification did not work.
Being a new phone, I did not get a chance to turn on USB debugging (this happened 1 week after purchase) so using ADB to turn on wifi was of no use, it did not recognize the device.
Here is what I have tried to do to recover the data up till now:
>I used ODIN to install TWRP on the device.
>With TWRP enabled I made a backup of the data and attempted to connect to adb once again, Using my sisters Galaxy S6 I tested out whether hers worked, just to make sure everything was fine with the drivers and to make sure adb devices recognized her phone: it did.
>I ran ADB devices while in TWRP and it recognized my device, but came back OFFLINE, meaning no commands were able to run.
>I then attempted to run a series of drivers and to access files directly from windows 7 and did not have access permissions to read nor write, thus unsuccessful.
>I went back to ODIN and sought out a stock rom to flash to the partition in order to get access to the backup data i had created using TWRP, as there seems to be methods to flash a rom and maintain the backup data.
> With ODIN i tried this, but was unsuccessful, as it got stuck on "Nand Write start" and would not initialize any transfer with the phone . ( The download mode would not start the progress bar)
>Finally i tried to do it with TWRP but because i have no write permissions, i cannot put anything onto the device for it to run.
I called Samsung about this and they know of the issue and refuse to help me other than a useless factory reset. They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue.
I am stuck, and need your help, I have done everything I can think of but can't get anywhere, please help me retrieve my data. Thanks
Wifi is off but how about 4G/LTE data?
If your 4g lte data is working you can use findmymobile(samsung site) and unlock it from there. There's an option to unlock your phone. I came across this issue last month.
Sent from my SM-G920T1 using Tapatalk
Yeah LTE is also off, otherwise google login would have worked.
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
EddyOS said:
I can access the WiFi toggle from the lockscreen without having unlocked the phone via FP - although I'm not locked out the phone so wondering if being locked out stops you gaining access to the notification drawer as well
Click to expand...
Click to collapse
What does "FP" stand for?
Shady_D said:
Via FP? well I can indeed access the notification drawer (from the top, right?) but when i enable wifi it asks me to login using the fingerprint.
Click to expand...
Click to collapse
sparky2012 said:
What does "FP" stand for?
Click to expand...
Click to collapse
FP - Finger Print
i have the same problem what to do now i dont want to lose data and my s6 edge is not recognising my fingerprint rather asking for a backup password and i forgot the backup password so the wifi or mobile data is switched off and i cant even turn it on what to do now?????
I have the same problem...agree completely "They knowingly allow users to continue using their fingerprint option for security but do not give warning of its issue, nor do they provide a simple fix like allowing wifi to be turned on from the lock screen. It is a shame that a company like this just allows a known software bug to bother users but doesn't make them aware of it, nor provides a temporary fix while they work on fixing the issue."
factory reset is "the only way" to unlock it. Lazy samsung customer service response.
logging in via google is not an option on S6 / new android system anymore so if you forget your pin you're stuffed
this is really poor on samsung behalf to not give warning of the seriousness of using a fingerprint scanner
ha I can't remember (and can't check now) but does it even ask for the pin twice to verify what you entered what was intended?
google use to have a device pin reset but it was removed recently.
I bet heaps of people have this issue.
I am desperate for a solution...
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Thank you, that happened on 4th try, "quick enough" is the key. It appears that it turns on WiFi and mobile data for fraction of a second during the process.
yeah i seen that for a fraction of seconds wifi turns on but how should i unlock i am not done please please help me i dont want to lose my imp data
THANK YOU!!!
Diablola said:
I just registered to help future users having the same problem.
Guys I spent around 15 hours trying to unlock my samsung galaxy s6, and found a solution. You're wellcome because you need google acc+dont need a connection for this to work (worst case scenario).
It didnt recongnize my fingerprints, and my backup password didnt work. I couldnt sign in to my google account since my wifi and mobile data was turned off before the device locked.
This is the solution i found AFTER 15 hours of this madness, you need to be quick:
1) enter wrong backup password 5 times
2) wait 30 secounds countdown
3) enter wrong backup password 5 times
4) wait 30 secounds countdown
5) select sign in with google account
6) enter google account credentials (DONT SIGN IN YET)
7) hold 'wake up button' (home button)
8) press emergency mode and go thru with aggreeing to all it asks you to
9) press TURN ON, and after that press 'sign in' with your google account (where step 6 left off)
If you were quick enough, you will enter emergency mode and you will pass the lock screen, now quit the emergency mode the same way and change your backup password, and write it down this time so this doesnt happen again. You are wellcome.
Click to expand...
Click to collapse
Created an account just so I can thank you :laugh: You've made my night; am so happy and stress-free now!
Hi guys, I have a problem. My friend has a pattern lock on his HTC Evo 3d and someone kept trying to unlock it. They have successfully locked him out of his phone. The phone asks for his google account and password now whenever we try to unlock it. He has no connectivity whatsoever enable, both mobile data and WiFi are switched off and I cant access the notifications panel. Also, he doesn't have a Google account. I tried to follow a Youtube video on how to delete the file responsible for the pattern lock (some "gesture.key" file) using an SD card but I hit a snag when trying to access the recovery menu of the phone. It shows me a symbol of the phone with a red exclamation mark and just stops there, a couple of minutes later, the phone restarts and takes me back to the lock screen, so basically, I can't access the recovery menu of the phone; It may not have either stock or custom recovery installed on it perhaps?
Please can you guys help me work around this. Any help would be appreciated. I'm just trying to help my buddy unlock his phone without factory resetting it and losing all this data (no, his phone isn't backed up at all). Thank you.
I activated Lost or Stolen Security feature in my HTC 626G+ dual sim android phone and registered it with Device recovery on Google with a password
I removed the battery and when I returned it back, the phone was locked with Arithmetic interface to enter PIN. I can't log back into my phone despite having Hard rest several times
I tried Safe mode start up but still can't access my phone.
What can I do now since the phone can't even connect to my laptop
Several password attempts can't bring up forgot password pop-up
The phone rings and I answer calls but I am no longer connected to internet through Data connection or Wifi.
Can someone here help me unlock my phone I fear losing it
Hello,
Yesterday my Samsung Xcover 4 got wiped by "accident" (I believe it was a software bug).
Let me describe the case.
I have a Xcover 4 with original Nougat android (no root, no modifications at all).
I had only a pin lock - without encryption (it is important).
Yesterday I had a USB router option on, and was surfing web (yt etc).
Then I've lost internet connection and noticed that my phone hang. After couple seconds it rebooted.
When it boot up I saw a message "Phone is locked for security reasons, please input unlocking phrase".
Now this is a moment I've freaked out, but decided to put my regular PIN for screen lock.
I saw message "Checking" for like 15-20 seconds and then phone rebooted.
During boot instead of Samsung logo I got a "Removing" text.
And at this point all of my data was wiped.
Anybody has any idea what went wrong?
I lost all my photos, messages for no reason. It was ****ty day ;/
I assure you it was only 1 PIN try (and it was my proper screen lock code).
As phone is not rooted (+ FRP) therefore I'm not able to recover wiped data.