Database Info

HTC One S Media Problem

Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?

same problems
DefinitionXTC said:
Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?
Click to expand...
Click to collapse
I was was wondering if you have found a solution to this already? My HTC one S shows the same problems since yesterday.

Which One S do you have? S3 or S4?

Still got warranty?
Verstuurd van mijn One S met Tapatalk

What do you mean with S3 or S4. I'm a noob!
This is what I found in the map software information:
Software number: 3.16.401.8
HTC: sense version: 4+
Android: 4.1.1
edit: Did a little search on Wikipedia
Processor and memory
One version of the One S uses a Qualcomm Snapdragon S4 MSM8260A SoC (system on chip),[3] which includes a 1.5 GHz dual-core Krait CPU and an Adreno 225 GPU, as well as an integrated HSPA+ modem, GPS/GLONASS module, Wi-Fi b/g/n radio, Bluetooth, and FM radio.[9] The One S also features a standard array of sensors, including an accelerometer, proximity sensor, and ambient light sensor. The phone provides 1 GB of RAM and 16 GB of built-in storage; however, the phone lacks a microSD slot for additional storage.
In certain markets, such as Taiwan,[10] India,[11] and some European (usually Eastern European) markets, the One S uses the older Snapdragon S3 MSM8260 SoC, with a 1.7 GHz dual-core Scorpion CPU and Adreno 220 GPU.[12] In some markets, both devices are available, notably the UK. The change is speculated to be caused by a shortage of Snapdragon S4 chips.[13] The two versions have slightly different packaging, the S4 is model Z520e/Z520m and states "Processor: Dual Core, 1.5GHz"/"CPu Speed 1.5 GHZ, dual core, whereas the S3 is model Z560e and states "Processor: Dual Core".
It says: 'Dual core'. So I guess it's the S3 then?

having the same sound problems
I'm having the same problems with HTC One. I can't hear the ringing when I'm calling someone, it just shows "dialing".
I can play music/video.
DefinitionXTC said:
Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?
Click to expand...
Click to collapse

hey,
to keep this thread going:
i have / had the same problem. it started a few months ago and happened only occasionaly, recently it was basically all the time
there was no sound in- or output at all and all the apps that needed sound either crashed or gave an error
i was running some old aokp rom at the time, then tried fixing the problem by changing to some new version of cyanogenmod a few weeks ago but it didn't solve.
2 days ago i restored the stock htc rom with the RUU (ICS), the problem still remained. Then i upgraded to stock JB (4.1.1) and the problem hasn't appeared since.
of course the problem could reappear any time (as it only happened occasionally in the beginning)
let's assume the problem doesn't reappear again: anyone got an idea what caused this? i desperately want to switch to some custom rom again, stock is a pain in the ass :/
my phone: htc one s S4, unbranded EU version (htc_102 or something)
HBOOT-2.15.0000
RADIO-1.15.50.05.29
hope i could help and someone has some ideas

update:
i flashed cm 10.1.3 stable and used it for around 2 weeks without any (sound) problems.
since i had some trouble with force reboots when playing ingress i flashed carbonrom and one day later the sound problem reappeared.
back to cm now.

Same problems here
DefinitionXTC said:
Hello,
Like 3 months ago I have bought myself an HTC One S. It always worked well in the beginning, but recently I started having some problems with it.
It's about the sound. Very often I suddenly have no sound anymore. (This is a problem that is not similar to other posts about problems with sound)
If the problem encounters:
- I don't hear ringtones.
- If I call someone, I don't hear beeps but the phones does make contact with the other. The one I call does hear his phone ringing.
- I can't hear my own music. Also can't even play.
- No sound with the radio.
- I can't play videos/movies. Video/movie doesn't start. I get an "not supported" error.
- I get an error if I play Youtube video's.
- If I play games there is no sound. If I turn the volume louder in game, it's turning the Ringtone Volume louder, not the Media Volume.
- If the phone is starting up I first get the "HTC quietly brilliant" screen and directly after that the animation screen (Also without sound).
Normally the screen is black for 3/4 sec before the animation screen.
Better said: all the media is not working. (Camera/mic, I don't know yet. I will find out today.)
I think it has also something to do with my Wifi. If I turn my Wifi on, the media stops working after an hour. But also without Wifi turned on the Media stops working but less earlier.
I can fix this problem by turn Wifi off and restarting the phone without the SIM. It's not always working but very often it does. If I restart my phone with SIM, the problem continues.
I already tried a factory reset, but the problem came back again.
Earlier I had rooted my phone and flashed some ROMs on it, but with not much succes. So I rerooted my phone and deleted recovery and used an RUU to make my phone as how it was in the beginning. I have the latest update now.
I have this problem like everyday and it kinda starts to irritate...
Can someone please help me with this?
Click to expand...
Click to collapse
Hey, same Problem here...
..I had my old One S for 1,5 Years and this problems came up, so I sent it back and got a new one.
Only 4 days later the same problems came up again and i tried hard reset and many other things, recommended here, but nothing worked..
..has anybody an idea what it could be? There are a lot of people in a lot of different threads with nearly the same problems, but i can't find an answer that solves the problems...
PS: Sorry for my bad english

i've just had this delightful issue pop up over the past few days, too.
switched roms but the issue still remains.

Any of you have a logcat? Download "aLogcat" from the Play Store (you can filter it to only show errors - "E/").
I've been having similar issues and it makes the phone unusable. I ran a logcat and found numerous errors related to audio and the feedback I got was that it appears to be a hardware issue.
Post a logcat here and I'll see if you guys are getting similar errors.

DRUMROT said:
Any of you have a logcat? Download "aLogcat" from the Play Store (you can filter it to only show errors - "E/").
I've been having similar issues and it makes the phone unusable. I ran a logcat and found numerous errors related to audio and the feedback I got was that it appears to be a hardware issue.
Post a logcat here and I'll see if you guys are getting similar errors.
Click to expand...
Click to collapse
installed it and will run it for a few hours to see what it gets.
should i change any of the settings on it or just run it vanilla?

I just ran it out of the box. Stopped it and then filtered it to show errors by searching for E/. Found a bunch related to audio.
Sent from my One S using Tapatalk

i've decided for now i'm switching to magiorom as i've had a buttload of bootloops today on odyssey 3.21, so will monitor it tonight and see if there's anything to show.
for the short time i was running alogcat on odyssey, it didn't show much even though i was switch/using different apps, so that's why i was curious about if i should change anything.
anyway, i'll see how i get on and report back later

Just to keep this thread going I wanted to include some more things i've discovered while searching for a solution to this problem. I use a program called "error log dump" from the play store to view any system errors. The two most common ones I see are: "AudioPolicyManagerBase(261)" and "failed to enable the mixer controls for the speaker". The second one only appears after all sound is lost. Including any audio from phone calls even though it does connect the call.
Recently i've discovered an clue that seems to indicate that this is a software issue not hardware. Whenever I lose all sound I start up the error logging program and hit "start log". Several times the log program started acting weird and not record anything but the sound immediately came back. In fact that is how i usually solve the problem now.
I'm running a rooted and S-OFF phone with the MaximusHD rom. This problem started when my phone was completely unmodified so i know it's not a problem with the ROM.
Does anyone have any idea's as to which service might by causing this? I've searched and tried disabling everything that has to do with the audio.

I tried the above workaround with SIM out and WiFi off reboot, and I've got sound back. As soon as I finish a call all sound goes and can't play video etc until I perform the reboot thing again. Might this suggest something to do with the radio knocking out the sound? I'm a bit of a noob with all this but that's the idea I'm getting.
For the record I'm s-on, and this issue has been present for a few days now, on multiple roms (the issue remained on all 3 roms but is worse on magiorom).

Isastudios said:
Recently i've discovered an clue that seems to indicate that this is a software issue not hardware.
Click to expand...
Click to collapse
This is why I was curious to see the errors you guys were getting.
I've tried various ROMs (4.2-4.4), kernels (3.0 and 3.4 based), and firmwares (2.15, 2.16, and 1.13) and still experience a loss of sound. Although I will say that lately it seems to be less frequent (Liquid Smooth 2.4, 3.0 based Bubba Vn5 kernel, hboot 1.13).
So I'm inclined to think it could be more hardware related for me at least. Turning my volume up and down repeatedly seems to fix it... usually.
Sent from my One S using Tapatalk

So after using that work around for a bit, it seems notifications work fine, but anything that plays for more than about 10s kills audio again, but not permanently like phone calls.
Also, that alogcat stops recording as soon as it's in the background for me, don't know if that's another issue or connected?
E: this all seemed to start for me when my phone was left uncharged for 3 days

twist3d0n3 said:
Also, that alogcat stops recording as soon as it's in the background for me, don't know if that's another issue or connected?
Click to expand...
Click to collapse
I ran it and called myself from another phone, watched the log, and then used the vol keys (which make that beep when adjusting sound) and watched the log. Saw the errors that way.
Yours appears to be slightly different than my issue anyways, but for what it's worth - I switched to ViperOneS (the last ROM I remember using that didn't have these issues) and my audio never dropped once.

Giving it a try now man, cheers for the heads up

RE: Speakers not working

RE: Speakers not working
Hello, my 1+ was working fine yesterday. I charged up my home to 100% when sleeping, when I woke to watch a XDA video on Youtube. There were no sounds coming from the speakers.
I called my phone, the ringer didn't sound off but I was able to hear what the other end of saying. I put on headphones and it worked.
I tried resetting Synapse, rebooting, power off. I made sure the volumes were on. Nothing worked.
Yesterday I installed Facebook app and Messenger, before I slept.

Update:
Oh it works now.
I used Clean master app. And rebooted phone.
I would like to know if that didn't work, what would be an appropriate step to take?
Thank you in advance.

It didn't work again after I went back and changed the Synapse settimgs. These settings has always worked before. I don't know why it doesn't now. I tried the method above and it doesn't work still.
Update:
I cleared the Synapse data and rebooted. It works now.
This step didn't work before as mentioned above, but it worked now.
How come?

Dont use the Sound Control Lock in sound section....i was having same problem and took that setting back off

Speaker not working
hi everyone,
I appear to have the same problem. My speakers aren't working but my earphones and bluetooth speakers are.
the comments above didn't fix anything.
any ideas?

I have the same issue. No external speaker sound. Playing youtube or video clips. just wondering if other people has resolve this? thx

I appear to have the same issue. It appears the phone 'thinks' my earbuds are plugged in while they're not. That results in the speaker not working when I tried to play sound over the speakers and the earpiece not working when I try to call people. I have to put the phone manually on speaker while calling or use earbuds. I am not sure, but I think the problem might be related to the google play app. Rebooting does not work, neither the new version of google play that got isssued today solves the problem.
I could probably try installing soundabout or such app, but that's a bandaid and not a real solution, so I wait for now for a real solution.
edit: Installing Soundabout does not make a difference.

Doncock said:
I appear to have the same issue. It appears the phone 'thinks' my earbuds are plugged in while they're not. That results in the speaker not working when I tried to play sound over the speakers and the earpiece not working when I try to call people. I have to put the phone manually on speaker while calling or use earbuds. I am not sure, but I think the problem might be related to the google play app. Rebooting does not work, neither the new version of google play that got isssued today solves the problem.
I could probably try installing soundabout or such app, but that's a bandaid and not a real solution, so I wait for now for a real solution.
edit: Installing Soundabout does not make a difference.
Click to expand...
Click to collapse
i've got the similar issue.
i suspect the MiKey for the culprit or after flashing oxygen modem

Same trouble here..
Hi! I have the same trouble since yesterday, I have tried wiping all, reset as factory settings, changing roms (from cm12 nightlies to colorOs), reinstalling audio fx and trying with viper4android.. I Don't Know what else to try.. Did you find a solution?? Thanks!

speaker issue solved
I had the same issue. The speaker didn't respond except for alarms & ringtones.
There is an issue with the 3.5mm jack.
Try the putting headfone in & out couple of times.
The speaker will turn on.

skyhonor said:
Update:
Oh it works now.
I used Clean master app. And rebooted phone.
I would like to know if that didn't work, what would be an appropriate step to take?
Thank you in advance.
Click to expand...
Click to collapse
Thanks this worked for me

Yeah, I'm having these issues as well. I moved my motherboard to another OPO and it seems like the speaker I/O just doesn't work anymore. I can try these solutions, but I'm pretty sure that wiping the entire system and installing different firmwares (ROMs) would fix the issue. I'm quite vexed, to be honest.

My right speaker stopped working after taking my phone from the service center. I gave my phone to change display! My phone speaker is just dead

Speakers mic not working OnePlus X
Hii guys,
I have a sudden peculiar problem.
The left speaker as well as the mic and earpiece speaker are not working.
When I make or receive a call, the dialer crashes.*A terrible state when the phone problem affects basic functions like making calls (basic purpose of a mobile phone).
I have tried factory reset as well, But no magic!
Any immediate help is more than appreciated!!
Thanks

I had the same problem: media audio (youtube/facebook-videos etc.) was not playing through the speaker, but when I plugged headphones in the sound worked perfectly. Notification sounds were playing normally even through the speaker.
I contacted OnePlus live online support and they suggested me to download the "Clean Master" app. I downloaded it, cleaned my phone using it, rebooted, and after that my speaker was working fine!
Maybe you could try this if you have a similar problem.

jeppoo1 said:
I had the same problem: media audio (youtube/facebook-videos etc.) was not playing through the speaker, but when I plugged headphones in the sound worked perfectly. Notification sounds were playing normally even through the speaker.
I contacted OnePlus live online support and they suggested me to download the "Clean Master" app. I downloaded it, cleaned my phone using it, rebooted, and after that my speaker was working fine!
Maybe you could try this if you have a similar problem.
Click to expand...
Click to collapse
Lol,kidding,right?

Mr.Ak said:
Lol,kidding,right?
Click to expand...
Click to collapse
Well, I can see why you think I'm kidding because I myself didn't want to trust the OnePlus clerk but I'm not kidding at all.
I was amazed too, it actually worked that way: I installed the program, cleaned, rebooted and the speaker was working again.
So maybe it was a software issue after all.
At least people can try this solution because it is so much simpler than rooting your phone / installing Bootloader etc.

Clean Master Works for Me
jeppoo1 said:
I had the same problem: media audio (youtube/facebook-videos etc.) was not playing through the speaker, but when I plugged headphones in the sound worked perfectly. Notification sounds were playing normally even through the speaker.
I contacted OnePlus live online support and they suggested me to download the "Clean Master" app. I downloaded it, cleaned my phone using it, rebooted, and after that my speaker was working fine!
Maybe you could try this if you have a similar problem.
Click to expand...
Click to collapse
Surprising this works for me after multiple reboots and cache cleaning from recovery mode.
More specific information on how I go about with cache cleaning:
In Clean Master:
1. Clean junk files. Grant permission for cleaning more junk files when asked.
2. Continue to "Advanced Cleaning" and remove Phone Junk.
Optional (Found this works when camera or Media-related apps began FC-ing, along with speaker not working):
In ES File Explorer:
1. Go to APP
2. Switch from "User Apps" to "System Apps"
3. Long press on "Media Storage", choose "Properties", choose "Storage", then choose "CLEAR DATA" and "CLEAR CACHE". (System-based phone ringtones and message ringtones will not work for a while until the phone automatically regenerates this info, you don't have to do anything, just wait for the phone to do it's job).
Reboot
1. Reboot and select reboot into recovery.
2. Select "Advanced Wipe", then select "Wipe Cache".
3. Reboot System.
Repeat the above 2-3 times if the first attempt doesn't fix the issue. Usually more phone junk is discovered after second reboot.
Hope this helps!

Help - no sound, no aux, no mic, no recording

Hi all,
Recently purchased an Xperia XZ second hand which has a couple issues that I think are related and software based.
-no sound through speakers
-no sound though headphone jack
-no sound being recorded through mic
-inability to record videos (error message stating recording or recording related function may be in use by another app)
I received the phone factory reset on Nougat then updated to Oreo and factory reset the phone again. Each time the problems still persisted so I know its not any third party applications as there weren't any downloaded. Also, I've tried turning off Google voice recognition from any screen and it was already off anyway.
This definitely seems like a software fault so I'd really like to be able to solve it.
All help is greatly appreciated!

Bradmd_96 said:
Hi all,
Recently purchased an Xperia XZ second hand which has a couple issues that I think are related and software based.
-no sound through speakers
-no sound though headphone jack
-no sound being recorded through mic
-inability to record videos (error message stating recording or recording related function may be in use by another app)
I received the phone factory reset on Nougat then updated to Oreo and factory reset the phone again. Each time the problems still persisted so I know its not any third party applications as there weren't any downloaded. Also, I've tried turning off Google voice recognition from any screen and it was already off anyway.
This definitely seems like a software fault so I'd really like to be able to solve it.
All help is greatly appreciated!
Click to expand...
Click to collapse
Goto the dialler and dial
*#*#7378423#*#*
Click on service info
Click on configuration.
Please tell me what it says (Word for word) as the rooting status.
There should be 3 options.
Bootloader unlock allowed: No
Bootloader unlock allowed: Yes
Bottloader unlocked.
Thanks

gregbradley said:
Goto the dialler and dial
*#*#7378423#*#*
Click on service info
Click on configuration.
Please tell me what it says (Word for word) as the rooting status.
There should be 3 options.
Bootloader unlock allowed: No
Bootloader unlock allowed: Yes
Bottloader unlocked.
Thanks
Click to expand...
Click to collapse
It says
Bootloader unlock allowed: Yes

download xperia companion software then repair the phone using it

pijes said:
download xperia companion software then repair the phone using it
Click to expand...
Click to collapse
I'll try that this weekend, thank you

Bradmd_96 said:
It says
Bootloader unlock allowed: Yes
Click to expand...
Click to collapse
OK, that means that it is locked. However, it could have been unlocked and relocked without restoring the TA. That could be the cause of the camera problems, but it should not be the cause of the other problems.
pijes said:
download xperia companion software then repair the phone using it
Click to expand...
Click to collapse
Yes, try this. You should use the 'software repair' option in the update section to force a clean install of the latest firmware.

gregbradley said:
OK, that means that it is locked. However, it could have been unlocked and relocked without restoring the TA. That could be the cause of the camera problems, but it should not be the cause of the other problems.
Yes, try this. You should use the 'software repair' option in the update section to force a clean install of the latest firmware.
Click to expand...
Click to collapse
Been busy so I haven't gotten round to trying anything as yet - Just been walking around with the XZ and my Z3...
What does the software repair actually do? Just wondering because I had already done a clean install of the latest firmware. I flashed it with UK firmware to get the fingerprint scanner working and it has since received the March OTA update so it's all up to date. To be clear though, the same problems were present on both the Nougat USA firmware as well as the Flashed Oreo UK firmware.

It's been a couple months now, been busy with school.
I tried the xperia companion repair and no luck. The repair wiped the OS and reinstalled the latest version (I guess that is how it repairs the phone), I set it back up with my google account etc. All the problems are still present.
I know this is not a third party app because the problem persists even when factory reset.
I know it's not firmware related because the problem persists on Android 7 and 8 US versions as well as 8 UK version (installed for fingerprint reader).
Just a reminder of current symptoms:
No sound through the internal speakerphones
No sound through the auxiliary 3.5mm jack
When attempting to play a song from the sony music app it says "cannot play song"
When on facebook it says some sort of error occurs when trying to play a video with sound
Any other videos played from the phones album or online (youtube etc) normally play but with no sound
I cannot record video as the device says "Cannot record. Recording or a recording-related function may be in use by another application".
When the phone receives a call through facebook messenger the call fails as soon as I hit answer
ALSO..... when going through the Sony Xperia diagnostics - If I click to test the speakers, I hear no sound. If I click to test the microphone, the app becomes unresponsive and freezes till I exit.
However, I can play music via bluetooth and have been doing so for the past couple weeks with no problem whatsoever. Notification sounds come through the bluetooth device (wireless speaker or car speakers) with no problem too.
It's been a while now so I really need to sort it out before I just sell up and do something else.
But I'm going on holiday in about two weeks so, without time to get another phone and whatnot, it's looking like I'll just have to carry my old Xperia Z3 with me for backup........

Send to repair

Pandemic said:
Send to repair
Click to expand...
Click to collapse
I bought it second hand though...

same problems
bro. i have same problem. have you solved yours xz1?

Same issue on Xperia X
Hi, I have the same issue on my Xperia X...
Neither the factory reset nor the Xperia companion is efficient for me.
Have you found any solution?
Thanks !

Bradmd_96 said:
Hi all,
Recently purchased an Xperia XZ second hand which has a couple issues that I think are related and software based.
-no sound through speakers
-no sound though headphone jack
-no sound being recorded through mic
-inability to record videos (error message stating recording or recording related function may be in use by another app)
I received the phone factory reset on Nougat then updated to Oreo and factory reset the phone again. Each time the problems still persisted so I know its not any third party applications as there weren't any downloaded. Also, I've tried turning off Google voice recognition from any screen and it was already off anyway.
This definitely seems like a software fault so I'd really like to be able to solve it.
All help is greatly appreciated!
Click to expand...
Click to collapse
hie... how did you fix this problem...is it hardware or its entirely software

Same issue on Xperia XZ...
Sswilim said:
bro. i have same problem. have you solved yours xz1?
Click to expand...
Click to collapse
Same problem here--did anyone figure out how to resolve this?

I experienced this stuation on galaxy note 2.
The sound chip was broken. I Had Changed the mobo and fixed the problem.

this happened to my XZs just last week, exactly the same problems...…..T_T anyone found a fix?

i have same problem on my x performance
the suspect is audio IC
don't know if it can be jumpered or must to replace the IC
still searching the answer
i've same problem with thread starter btw
i'll update the result if i can fix it

hello, maybe it's too late for me to reply here
i've actually same problem on my x performance, which is same specs with xz
the audio ic is broken i think, now it's on service centre for replace ic or jumpered or whatever he'll do to my x performance
but i'll update soon
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oops, i've post it above

ichan135 said:
hello, maybe it's too late for me to reply here
i've actually same problem on my x performance, which is same specs with xz
the audio ic is broken i think, now it's on service centre for replace ic or jumpered or whatever he'll do to my x performance
but i'll update soon
-----
oops, i've post it above
Click to expand...
Click to collapse
Hmm so now it's working?

small update with my XZs, it fixed itself after a few months, idk what happened lol.
Just last week though it broke again. It started when I was charging it, the phone began emitting a weird static sound.
For some reason youtube videos don't play as well. They will load but will not play even when pressing the play button. It's stuck with the buffering icon thingy.

Bluetooth audio streaming problems after Oreo Update

Well I just upgraded to new Oreo and guess what? I can't use my Bluetooth headset anymore (Blue Tiger Elite). The audio gets distorted or breaking up. Failing to connect or disconnect to/from the phone. Was working fine before update. Tinkering Bluetooth settings in developer mode didn't help since they will stay unchanged after you open the menu again.
Have anyone encountered same problem?

When im paired up with the stereo in my work truck i noticed a pop every now and then.

stefilie said:
Well I just upgraded to new Oreo and guess what? I can't use my Bluetooth headset anymore (Blue Tiger Elite). The audio gets distorted or breaking up. Failing to connect or disconnect to/from the phone. Was working fine before update. Tinkering Bluetooth settings in developer mode didn't help since they will stay unchanged after you open the menu again.
Have anyone encountered same problem?
Click to expand...
Click to collapse
Audio streaming on Nougat for me was perfect all the time, now since my Oreo update I've experienced constant stuttering and/or growly distortion for a moment at least every ten seconds. Also 'Settings' keeps closing whenever I'm accessing any of my apps when changing permissions for example. It couldn't even pull up my app list, so I've done a backup and deleted at least 300 of my apps, and only now things are slightly better. I don't understand why everything is lagging so much now when before the update, all was perfect.. Help?

ScottOverly said:
Audio streaming on Nougat for me was perfect all the time, now since my Oreo update I've experienced constant stuttering and/or growly distortion for a moment at least every ten seconds. Also 'Settings' keeps closing whenever I'm accessing any of my apps when changing permissions for example. It couldn't even pull up my app list, so I've done a backup and deleted at least 300 of my apps, and only now things are slightly better. I don't understand why everything is lagging so much now when before the update, all was perfect.. Help?
Click to expand...
Click to collapse
Try factory reset, it worked for me. Good luck!

Yes, I'm having the same issue with bluetooth connection and the same Blue Tiger Elite. Just got off the phone with Verizon tech person he is thinking my headset is old enough technology that it won't stay connected.
Steve Phillips

Popping/crackling sound when playing media

Dear all!
Quick question for you guys.
I had my Galaxy S7 for nearly 2 years but only recently (past few weeks) it started making a very annoying popping/crackling sound when playing any sorts of media content both streamed or download. I did some research about this and unfortunately I haven't been able to find an answer. Some people mentioned an ARC app or Skype to be the culprit. Some others even say that it's the WiFi during standby that creates the problem. I honestly tried everything including factory reset, whole system reinstallation, safe mode etc but nothing works, the annoying popping sound still happens whenever I watch or listen to something and it can be heard from the speaker and wired earphones.
Anybody who's got any knowledge or has experienced the same problem could you please share your views/experiences as this is driving me mad?
Thank you in advance!
PS it doesn't seem to happen during phone calls...yet! At the moment running latest PHN firmware. All stock. Model G930F

i had same problem but only in android 6.x, on nougat all is fine

same probleme here i have stock nougat rom

Thanks for your feedback guys...I'm assuming it's the firmware's problem. I guess I'll wait for Oreo and see whether it gets fixed