Database Info

[Q] I717 Audio Jack Problems

A couple of days ago, when i would plug my headsets into my phone, my audio would still play out my speakers. Now the only way to play music through my headsets is to restart my phone, but when someone calls, i can't use my headsets anymore. I'm running jellybean 4.1. I already replaced my audio jack & it's still not working; has anyone else had this issue & if so did you ever fix it?

sydmuff43 said:
A couple of days ago, when i would plug my headsets into my phone, my audio would still play out my speakers. Now the only way to play music through my headsets is to restart my phone, but when someone calls, i can't use my headsets anymore. I'm running jellybean 4.1. I already replaced my audio jack & it's still not working; has anyone else had this issue & if so did you ever fix it?
Click to expand...
Click to collapse
If you're running a custom rom, you could try to reflash it again (doing a backup trhough TB, in example, to conserve your apps). It seems some software issue and, sometime, when you're using a crom for long time, these kind of problems can appear.

jayzied said:
If you're running a custom rom, you could try to reflash it again (doing a backup trhough TB, in example, to conserve your apps). It seems some software issue and, sometime, when you're using a crom for long time, these kind of problems can appear.
Click to expand...
Click to collapse
i'm running stock. i even tried a custom rom & it did the same thing. i'm completely confused

I'm sorry, I didn't notice you answered. Mmm... This is something quite weird. It could be that some of the phone's system files have been corrupted... or any other hardware issue. Do you have it in guarantee yet? You could try to call the customer service and explain what's happening.
I wouldn't know what to say, I'm sorry.
M1S - Patatalk

sydmuff43 said:
A couple of days ago, when i would plug my headsets into my phone, my audio would still play out my speakers. Now the only way to play music through my headsets is to restart my phone, but when someone calls, i can't use my headsets anymore. I'm running jellybean 4.1. I already replaced my audio jack & it's still not working; has anyone else had this issue & if so did you ever fix it?
Click to expand...
Click to collapse
i have same issue with my XJ too

jayzied said:
I'm sorry, I didn't notice you answered. Mmm... This is something quite weird. It could be that some of the phone's system files have been corrupted... or any other hardware issue. Do you have it in guarantee yet? You could try to call the customer service and explain what's happening.
I wouldn't know what to say, I'm sorry.
M1S - Patatalk
Click to expand...
Click to collapse
It's okay, I appreciate your help.

Lebox said:
i have same issue with my XJ too
Click to expand...
Click to collapse
I've tried EVERYTHING. Please let me know if you ever fix it

my friend ask me to try "factory data reset"....whala and it works.

What a good idea! I'm always thinking in flash devices or install roms to fix problems, forgeting the other options included in the phone by stock. Just try it, you'll have to do a backup of your apps before (not of the system, obviously) and restore it once you've done it.
If you want to see which one could have done this issue, you could restore them one by one.
M1S - Patatalk

Lebox said:
my friend ask me to try "factory data reset"....whala and it works.
Click to expand...
Click to collapse
I did that multiple times, & the icon still stays, can i ask how you did yours?

jayzied said:
What a good idea! I'm always thinking in flash devices or install roms to fix problems, forgeting the other options included in the phone by stock. Just try it, you'll have to do a backup of your apps before (not of the system, obviously) and restore it once you've done it.
If you want to see which one could have done this issue, you could restore them one by one.
M1S - Patatalk
Click to expand...
Click to collapse
i've basically been doing that all day, even when i take the earphone piece out, it still thinks it's there. i honestly don't know what else to do

or try this,
go to setting>>App>>all
and find music player you installed,like mine is walkman,scroll down and find "clear data" and press it. may be that'll help.

Or try with another music app, and have a look if it makes the same issue than now.
M1S - Patatalk

I've done everything, I think it's a hardware problem, but i don't know exactly what to do about that. I don't have warranty:crying:

Google Pixel No Sound issue

Guys, this issue has been pestering for a month now and I seem to have not found a fix for this yet. I first started to notice the problem with my phone when I was unable to attend the calls, the screen will usually get stuck or i will not be able to swipe up the green button during the call. Even if sometimes I manage to i will be able to hear the other person speak but I wont be able to speak to them. So sometimes once I restart the phone it will seem to work fine for an indefinite period of time and again it starts.
Then things started getting very bad, sometimes during normal device usage, the screen just turns to a monochrome black and white screen ( just as you see when there was no signal on older television sets). And when I switch to the bootloader screen, when I power the device on, I get a very thin green line for an instant on the screen and then the booting sequence starts.
I have made a lot of factory resets and stock image flashing, and by far I noticed one considerably situation, the times when the sound functions fine, the booting sequence where the 4 google dots animation appears and when there is no sound, the booting sequence gets stuck on Google and made by Google screen.
Other observations are during abnormal device behavior, no function related to sound will properly. To elaborate it, Google assistant wont work, videos cannot be played and even the system sounds wont be heard. I am open to suggestions here. Please let me know what can be done to test the phone out. FYI I know there is a problem with the Pixel microphone, but I am not convinced that its the exact problem. Please correct me if I am wrong. Thank you.

Sounds like a hardware defect. RMA if possible.
Sent from my Pixel using XDA Labs

It is a hardware issue indeed, I am facing the same issue, I contacted google , they told that replacement is possible tho I'm out of Canada at the moment so I'm just dealing with it through my Bluetooth earphones, everybody works fine with Bluetooth.

That's the only way I suppose!...did you get the phone directly from the Google store?...are they accepting phones bought from a retailer?...since I am in Singapore now...Google support is next to nothing here...try contacting them but it's of no use...only when I get to India I will be able to go forward with the replacement!.....but the thing is .... yesterday...I updated the phone to Oreo and the audio stopped working completely....and after repeated switching between safe and normal mode....the speakers are working now...but the microphone is still busted.

This happened to me, I was given a replacement phone from EE UK

Current update guys...as per the pixel support centre person's suggestion ...I rebooted the device to safe mode to check if the phone is operating normally ...which it did not....but surprisingly ...after restarting to normal mode ...it started working normally again...my query is how is this zeroed down to an hardware issue if in case it's perfectly working for a while and at some point goes bonkers...can you guys please enlighten me on this...coz I don't have much knowledge on the hardware field.

MK1207 said:
Current update guys...as per the pixel support centre person's suggestion ...I rebooted the device to safe mode to check if the phone is operating normally ...which it did not....but surprisingly ...after restarting to normal mode ...it started working normally again...my query is how is this zeroed down to an hardware issue if in case it's perfectly working for a while and at some point goes bonkers...can you guys please enlighten me on this...coz I don't have much knowledge on the hardware field.
Click to expand...
Click to collapse
hello, i am facing the same things as you do since updating to oreo, my question is how do i test everything in safe mode, to see if everything is alright as you did

ndiri said:
hello, i am facing the same things as you do since updating to oreo, my question is how do i test everything in safe mode, to see if everything is alright as you did
Click to expand...
Click to collapse
Tough luck mate! Sorry to hear that....you can check it out by pressing down the power button until you get the power off and restart menu. Keeping pressing down on the power off menu...it will reboot to safe mode without your prompt. In safe mode for me it was the same....maybe you will have a better luck...try it out!

MK1207 said:
Tough luck mate! Sorry to hear that....you can check it out by pressing down the power button until you get the power off and restart menu. Keeping pressing down on the power off menu...it will reboot to safe mode without your prompt. In safe mode for me it was the same....maybe you will have a better luck...try it out!
Click to expand...
Click to collapse
well, its been almost an hour the phone wont turn sound back on.

Keep switching it to and out of safe mode...at some point ideally at least the speakers must start lest the microphone. Tried contacting Google about it and no response at all...mine started acting weird only for the past month...I suppose from the Aug months patch update....tried reverting it back to previous stock versions...but I suppose the damage is permanently done

When I contacted google, they told me to send it back to Canada and let someone there give it to google.. which won't happen in my case , my phone also started acting like this after Oreo beta . Now I will restart the phone whenever it happens to get it back working :/

The only reason I am still sticking to this phone is coz of it's camera. Planning to get back to India around December to get this fixed. Support for pixel in Singapore now is next to nothing since it wasn't launched here. I had no problem at all with the Nexus line up but this is kind of a disappointment.

Alaadragonfire said:
It is a hardware issue indeed, I am facing the same issue, I contacted google , they told that replacement is possible tho I'm out of Canada at the moment so I'm just dealing with it through my Bluetooth earphones, everybody works fine with Bluetooth.
Click to expand...
Click to collapse
You've mentioned it as through Bluetooth it works fine....care to elaborate on this?...are you able to input voice commands to Google assistant and speak over calls using it ?...since I am planning to buy one in case its a perfect workaround

MK1207 said:
You've mentioned it as through Bluetooth it works fine....care to elaborate on this?...are you able to input voice commands to Google assistant and speak over calls using it ?...since I am planning to buy one in case its a perfect workaround
Click to expand...
Click to collapse
Yea, Bluetooth works fine for calls, as for google assistant voice command you can enable that from google app settings. Of course other media will be working with Bluetooth as music, YouTube, etc..

Alaadragonfire said:
Yea, Bluetooth works fine for calls, as for google assistant voice command you can enable that from google app settings. Of course other media will be working with Bluetooth as music, YouTube, etc..
Click to expand...
Click to collapse
Excellent!...thanks for the input....let me check and get myself one and I will have to manage with it till December....and are you able to connect to a laptop thru Bluetooth...coz I am unable to do so...it just says paired...but the bt symbol in the phone doesn't change to connected..did you try that out ?

MK1207 said:
Excellent!...thanks for the input....let me check and get myself one and I will have to manage with it till December....and are you able to connect to a laptop thru Bluetooth...coz I am unable to do so...it just says paired...but the bt symbol in the phone doesn't change to connected..did you try that out ?
Click to expand...
Click to collapse
Hmmm I don't remember connecting to a laptop via Bluetooth.. you mean for file transfer ? Anyway Bluetooth has nothing to do with the sound issue we are facing, it might be your laptop Bluetooth driver needs to be updated

Alaadragonfire said:
Hmmm I don't remember connecting to a laptop via Bluetooth.. you mean for file transfer ? Anyway Bluetooth has nothing to do with the sound issue we are facing, it might be your laptop Bluetooth driver needs to be updated
Click to expand...
Click to collapse
Just bought a Bluetooth headset....works fine for the most part...but sometimes during calls...the phone just hangs and it automatically restarts....sigh! pixel just can't be trusted to be my daily driver?

MK1207 said:
Just bought a Bluetooth headset....works fine for the most part...but sometimes during calls...the phone just hangs and it automatically restarts....sigh! pixel just can't be trusted to be my daily driver?
Click to expand...
Click to collapse
Sorry to hear so, I actually installed ElementalX kernel and it is less to happen. Try to flash the kernel.

Alaadragonfire said:
Sorry to hear so, I actually installed ElementalX kernel and it is less to happen. Try to flash the kernel.
Click to expand...
Click to collapse
Planning to do just that....I may have better luck with a custom kernel...will post an update once I have flashed it.

I had been on the 8.0 beta for a while. Then got 8.0.
Though just 2 days ago, my mic was starting to have issues. Then yesterday, only my speaker phone would work.
Now I can't get any audio/mic except though Bluetooth (I've got a portable speaker with a mic, and Bluetooth on my car.
Contacted Google support. Will be getting a replacement on their warranty.
They didn't tell me this, but I did some searching, and apparently many of the pixels (mostly from the first 3 months of production) had an issue with the soldering of the audio codec. though usage, little bumps here and there, that soldering can get loose. Which explains why my audio and mic were spotty, and within an hour yesterday morning, all aspects of it stopped working.
So, it's a hardware issue.

G8231 microphone, speakers and video recording does not work, Help

Hi !
I bought a used G8231 that was sold as defective, "Microphone not working".
That was no problem as i just wanted to play with the 960 FPS Video function for sports.
BUT when i received it also video shooting did not work as it complains about another device using resources. As still photos work fine i guess it complains about not beeing able to use the microphone.
Further diagnostics show that also the speakers do not work, all else seems okay.
The phone is useless for me like this as i solely wanted to paly with the 960 FPS video.
Is this a known Hardware or Software defect ?
Do you have any idea how to at least get video recording going ?
Thanks for help !
Greetings,
Ender

It helps if you post any troubleshooting steps you've already taken and to tell us the exact error message.
The first course of action is to factory reset the phone or even reflash the stock firmware in order to rule out possible software problems, if the issue persists then double check the hardware is non-functional by going to the dailer and bring up the service menu by entering *#*#7378423#*#* then go to tests and test the components you're having issues with.
If you've confirmed they do not work, the next step would be to perform a teardown, you could try removing the microphone and booting it up, it looks like its on its own little board so if that works you can just remove the connector from it and play with the camera all you want, if not then consider buying a new microphone or another broken phone and you'll probably want to buy some adhesive while you're at it or some double sided tape.

Hi !
Thanks for the answer, i guess i did all "usual" stufflike down & upgrading inkcluding factory reset and safe mode tests.
I even got the litle mic board but i hesitated as i feared to break the display in the process...
But if thats the next logical step...
Ender

I have the same exact problem. Microphone and speakers do not work. It all happened when I updated to Android 8 Oreo.
The repair center says it is because it is bent and there is a crack in it. Probably motherboard is bent too much. I hesitate to believe them because the phone was bent long before the problems occured.
For me, listening to music/youtube is no problem if I use a Bluetooth device. However - and this is where I feel it is not hardware related - the microphone does not work using bluetooth. Phone applications just crash when I try making a call and when I perform "system test" of the microphone the test application/support application crashes.
Can it really be hardware when even bluetooth microphone does not work?
Cordially,
Martin Book

Android Q Developer Preview 3 coming to Xperia XZ3

https://developer.sony.com/develop/android-q-beta

Someone tried it?

https://youtu.be/W6BzFQqtOKg

I tried, but the problem is that the Xperia Companion gives me an error saying that my device doesn't support Developer Preview.
I will try to flash a non Operator customized firmware.

Vampirelu said:
I tried, but the problem is that the Xperia Companion gives me an error saying that my device doesn't support Developer Preview.
I will try to flash a non Operator customized firmware.
Click to expand...
Click to collapse
That's what you will need to do. Carrier branded firmware not eligible for beta

Anyone try Camera2 probe APP on Android 10 Beta?
Maybe support RAW?lol

Mine had EE UK firmware, I changed to Custom US firmware to try the Q preview mode.
All I can say is that it's not worth to leave 9 behind just yet. It's pretty much stock Android without Sony stuff in it, kinda miss it already, but all in all I only noticed one bug.
Connecting earphones with Jack will still have the speakers playing music, but you're fine with Bluetooth connection.
The gesture thingy is pretty weird by the way, fortunately there's the option to go to the classic three buttons.

Don't know if this answers you question but here's a snapshot of the raw Info

Tried it last night, some of the open issues makes it quite unusable.
Setup wizard can sync down backup data from google account/cloud, but not restore via BT/Wifi from other Xperia device
Delay with black background after the “Android Beta” information is shown before entering home screen
Camera functionality and quality are limited compared to Xperia SW
Camera button press is not starting camera, but double press on power button starts camera
Chromecast does not work for audio/video as cast icon is not shown
Media playback support is not on par with Xperia SW.
External SDcard is not fully supported for media playback and MTP
Audio routing with PHF is not fully working
Adoptable storage is not supported
Sd card is basically useless. So is dual sim.

chadd1039 said:
Don't know if this answers you question but here's a snapshot of the raw Info
Click to expand...
Click to collapse
Thank you bro.
It looks still not support raw
Hope xz3 can use Gcam on Q

This is a copy from the website and seems to not give a full actual experience..... I've been using all day and it runs well .... The Google cam app that's in it is crap bit I've installed open camera and it works great ...... And I can also play videos and use the SD card as normal ... No issues ....... Google camera does not seem to be compatible as of yet .... Until it's developed specifically for Sony I guess

It seems more stable than the Android P Beta that was pushed for Xperia XZ2 Premium. I have it installed and using it without too many issues yet either. SD card is normal but camera is very basic. All apps installed and are running well also which wasn't the case with P Beta.

Out of curiosity, how many versions do Betas usually get?
I rolled back already btw, I was already missing all the quirks that Sony brought to this phone. Also that bug I mentioned earlier - about having headphones connected *physically* and still having sound coming out of the phone speakers - was annoying me.

I installed it right after it was announced and only sort of regret it. It's stable-ish but so many things have been made useless. I just got the xz3 two weeks prior so I'm still in my adjustment phase. I think I'll stick it out until the next beta in June. Lack of SD card slot use, camera that barely works... It's not pretty.

Beta time-line described here:
https://developer.android.com/preview/overview
I rolled back as well. I have been with Sony phones for twelve years and like the skin and apps also. I do enjoy test driving the new Android version as well but only temporarily.

In order to Flash a Customized UK version & update to Q, I unlocked the bootloader . Guys, do you know a way to lock it back, since Flashtool doesn't support it and also when I try from command lines it gives me command not found. Do I have a chance to restore it back to original state ?

Don't think so. No need to unlock bootloader to flash another regional firmware.

The folder 'c:\ProgramData\SonyMobile\Update Engine\[date]\localstorage\' contains the firmware downloaded by the Xperia Companion stored in *.file ~ 2.3 GB. I extracted and seems to be all the files that FlashTool downloads. Did someone tried to flash Android Q like this ?

Does it have Wifi calling for T-Mobile USA?

daviddem said:
Does it have Wifi calling for T-Mobile USA?
Click to expand...
Click to collapse
I don't know if it's network related or not, I'am on US firmware and Wi-Fi calling feature is missing. On Original firmware the feature was present.

Question Pixel 7 Pro stopped listen (microphone)

For some reason Pixel 7 Pro stops to listening, WhatsApp, Audio Recorder, Video and phone.
Also with Bluetooth headphone or even the phone microphone still record/listening nothing.
Also the voice dictation with the Google keyboard won't work.
As said the input device didn't change the issue, phone microphone or Bluetooth headphone (I'm using LinkBuds by Sony)
I've also factory restored the phone but the problem remain the same.
Contacted Google support they told me to contact the vendor to replace the phone.
it's an absurd situation :-\

Did you try clean flashing stock rom?
Otherwise might be hardware issue

MaximilianPs said:
For some reason Pixel 7 Pro stops to listening, WhatsApp, Audio Recorder, Video and phone.
Also with Bluetooth headphone or even the phone microphone still record/listening nothing.
Also the voice dictation with the Google keyboard won't work.
As said the input device didn't change the issue, phone microphone or Bluetooth headphone (I'm using LinkBuds by Sony)
I've also factory restored the phone but the problem remain the same.
Contacted Google support they told me to contact the vendor to replace the phone.
it's an absurd situation :-\
Click to expand...
Click to collapse
Check for software updates,
Clear cache and data,
Boot into safe mode,
Reset app preferences,
Contact the vendor: If none of the above steps resolves the issue, it's possible that there is a hardware problem with your phone.
hope this will be helpful for you.
thanks..

Paz9 said:
Did you try clean flashing stock rom?
Otherwise might be hardware issue
Click to expand...
Click to collapse
I didn't try to flash rom, but I've made an hardware reset but the issue still present.
Strange it's hardware because also an external microphone won't fix the problem.
Nilesh112 said:
Check for software updates,
Clear cache and data,
Boot into safe mode,
Reset app preferences,
Contact the vendor: If none of the above steps resolves the issue, it's possible that there is a hardware problem with your phone.
hope this will be helpful for you.
thanks..
Click to expand...
Click to collapse
I've made all the steppes and the vendor will replace the phone in a couple of days.
I've contacted Google support which told me to contact Amazon for the replacement.
Thank you all anyway

I'd still flash the rom, it's possible the same hardware that processes audio also offloads it, so if it's damaged no audio source will work

Paz9 said:
I'd still flash the rom, it's possible the same hardware that processes audio also offloads it, so if it's damaged no audio source will work
Click to expand...
Click to collapse
Indeed I've requested a replacement, installing a new ROM could/should breaking the warranty

MaximilianPs said:
Indeed I've requested a replacement, installing a new ROM could/should breaking the warranty
Click to expand...
Click to collapse
I meant factory firmware from Google's site