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Missing a ton of incoming calls when using internet.

Ok so its bad enough I cant talk and surf or receive data messages or notifications while on the phone.... Had to get over that...lol
To make it worse some days I am not getting incoming calls!!!!! I will get voicemails and text from people saying they tried to call me. I noticed this happens a lot when I use the internet...Even does it sometimes without me using the internet. Even test called from a land line and sure enough it rang through the land line but my note 5 never rang.
Anyone else having this problem??????

wow seems to me like samsung dropped the ball

Yes i am i think i am going to unroot but now with not getting samsung pay back i don't know.

gn4life84 said:
Ok so its bad enough I cant talk and surf or receive data messages or notifications while on the phone.... Had to get over that...lol
To make it worse some days I am not getting incoming calls!!!!! I will get voicemails and text from people saying they tried to call me. I noticed this happens a lot when I use the internet...Even does it sometimes without me using the internet. Even test called from a land line and sure enough it rang through the land line but my note 5 never rang.
Anyone else having this problem??????
Click to expand...
Click to collapse
I just came across this thread by chance. I am having the exact same problems though initially thought that my network provider (in the UK) made a mess of things when switching my number to a nano sim. It is simply the most annoying problem ever, though I have yet to identify whether this is a problem with the handset or the software. I regularly get messages stating that I have "X" amount of voicemails and have even conducted a similar test to yours with the same result. For the record my handset is the N920c (I'm assuming you have an american variant) which would hopefully imply that this is a software issue?
EDIT:
There are several ways to try and fix this, though so far I none have worked for me (particularly because of my variant of Note 5). It seems we are not the only ones who have had this problem - a quick google search indicates people with various phones on various networks over the course of the last 5 years have had this problem and the fixes are very generic:
- Try and disable VoLTE (Voice over LTE) under call settings - this seems to be the most common fix.
- Get a new nano sim from your service provider.
- Ask your provider to disconnect then reconnect your phone from their network.
- Disable the "do not disturb" option under settings (if there is one.).

Mitha88 said:
I just came across this thread by chance. I am having the exact same problems though initially thought that my network provider (in the UK) made a mess of things when switching my number to a nano sim. It is simply the most annoying problem ever, though I have yet to identify whether this is a problem with the handset or the software. I regularly get messages stating that I have "X" amount of voicemails and have even conducted a similar test to yours with the same result. For the record my handset is the N920c (I'm assuming you have an american variant) which would hopefully imply that this is a software issue?
EDIT:
There are several ways to try and fix this, though so far I none have worked for me (particularly because of my variant of Note 5). It seems we are not the only ones who have had this problem - a quick google search indicates people with various phones on various networks over the course of the last 5 years have had this problem and the fixes are very generic:
- Try and disable VoLTE (Voice over LTE) under call settings - this seems to be the most common fix.
- Get a new nano sim from your service provider.
- Ask your provider to disconnect then reconnect your phone from their network.
- Disable the "do not disturb" option under settings (if there is one.).
Click to expand...
Click to collapse
I called sprint store ( my service provider)... they told me they never heard of that issue before with the note 5. Yes i have an American Samsung Note 5 through them.
They had me dial ##72786#.....This did some type of update to my phone and I think disconnect then reconnect my phone to their network.
Not sure if this did anything will have to wait and see. I did have to use my internet to show a store an online coupon....and for once it worked in a timely manner. So use to this phone never working when I need it to.
Overall my internet or phone does not work in the places I use to be able to use my Note 2 in everyday. Have no idea if its a Sprint or Samsung issue... Leaning towards Sprint. Just sick of it... If anyone else offered truly unlimited and unthrotled data I would switch in a second. I wouldn't even switch I would just stick sprint with the remainder of my contract and eventually get it removed from my credit report...
Some other issues I was having...
-random resets sometimes several times a day
-Erratic battery life...
-Would take AT LEAST 20-45 seconds before it would dial an outgoing call
The reset might of fixed these...

gn4life84 said:
I called sprint store ( my service provider)... they told me they never heard of that issue before with the note 5. Yes i have an American Samsung Note 5 through them.
They had me dial ##72786#.....This did some type of update to my phone and I think disconnect then reconnect my phone to their network.
Not sure if this did anything will have to wait and see. I did have to use my internet to show a store an online coupon....and for once it worked in a timely manner. So use to this phone never working when I need it to.
Overall my internet or phone does not work in the places I use to be able to use my Note 2 in everyday. Have no idea if its a Sprint or Samsung issue... Leaning towards Sprint. Just sick of it... If anyone else offered truly unlimited and unthrotled data I would switch in a second. I wouldn't even switch I would just stick sprint with the remainder of my contract and eventually get it removed from my credit report...
Some other issues I was having...
-random resets sometimes several times a day
-Erratic battery life...
-Would take AT LEAST 20-45 seconds before it would dial an outgoing call
The reset might of fixed these...
Click to expand...
Click to collapse
So it seems that getting your line disconnected/reconnected has also worked for several other people too; which correlates with your experience. Let me know how it has been performing since the reset/re-connection if you can. Whilst I haven't had the random resets I do get inconsistent battery life and I definitely still have the 20+ seconds dial out problem. Like I said, I have found threads were people have had the exact same problem over many years with different phones/providers which leads me to believe it has something to do with the way companies set-up a new phone line for customers.

Mitha88 said:
So it seems that getting your line disconnected/reconnected has also worked for several other people too; which correlates with your experience. Let me know how it has been performing since the reset/re-connection if you can. Whilst I haven't had the random resets I do get inconsistent battery life and I definitely still have the 20+ seconds dial out problem. Like I said, I have found threads were people have had the exact same problem over many years with different phones/providers which leads me to believe it has something to do with the way companies set-up a new phone line for customers.
Click to expand...
Click to collapse
Did not work still missing a ton of incoming calls. Important business calls at that..

I have the same exact problem. I am leaning towards samsung for this. My wife's note 2 is always ringing and my note 4 and 5 is right next to it and doesn't ring when I try calling.
Sent from my SM-N920P using XDA Free mobile app

I have the American variant of the note 5 for sprint & never had that problem & my phone is rooted running moar rom v1.3

Im having issues too with signal drops, is like samsung doesnt recognize quick when 4g switches to 3g a 2g and it freezes on 4g not letting me watch anything until it switches to 3g and everything starts running again...in some cases it will just drop all data..i called and they did all they can do and still having the issues...anyone know how to end lease returning phones brand new and not having to pay full price of the phones??

randy021186 said:
I have the same exact problem. I am leaning towards samsung for this. My wife's note 2 is always ringing and my note 4 and 5 is right next to it and doesn't ring when I try calling.
Sent from my SM-N920P using XDA Free mobile app
Click to expand...
Click to collapse
Exactly. Been saying in every thread how my Note 2 never would do this. Missing IMPORTANT calls is not an upgrade.
smallyetzon said:
I'm having issues too with signal drops, is like Samsung doesn't recognize quick when 4g switches to 3g a 2g and it freezes on 4g not letting me watch anything until it switches to 3g and everything starts running again...in some cases it will just drop all data..i called and they did all they can do and still having the issues...anyone know how to end lease returning phones brand new and not having to pay full price of the phones??
Click to expand...
Click to collapse
I am in the same boat with you I want out of this contract and lease. Been on the phone with tech for hours. Been given the run around at the store....Only for them to waste my time. Yet I'm still on the hook every month for a high priced plan, lease fee, and the $200 deposit for the "upgrade". This has caused me lost money business wise and missed opportunities socially as a single active person. Really don't see how they can keep me in this contract at this point. To the point where I'm ready to walk away.

What can we do? This is not right. I have also lost business calls. It is not only sprint. ..Verizon customers have the same issue.
Sent from my SM-N920P using XDA Free mobile app

randy021186 said:
What can we do? This is not right. I have also lost business calls. It is not only sprint. ..Verizon customers have the same issue.
Sent from my SM-N920P using XDA Free mobile app
Click to expand...
Click to collapse
I'm at a loss too. I don't know what to do. Who has the time in their day to spend hours on the phone or go into the store during my working hours several times to get nothing solved. My next move is to just walk away from my contract with the phone and hope i can get it unlocked onto Metro PCS because they are the only other unlimited data that doesn't bottle neck data speed.
Wow it's got to be the device than if Verizon is having the issue too. Sprint store claims that everyone loves the note 5 and they have never had this problem. Let me know what you plan on doing to please.

Using my G4 Plus on Verizon -- observations -- comments on HD Voice

This is my first time back in the world of Android use (as a daily driver) since 2013. I used to be a custom ROM-aholic, but now I just appreciate Android for what it is a mature OS that offers more flexibility than IOS. I wanted to buy a phone outright. And although they have more minuses than other carriers, I wanted to stay with Verizon.
I don't play games on my phone. The only time I ever found it to be choppy was when I used an app, albeit one that is actively updated, that did not play well with my phone. Headset Button Controller either doesn't seem to work with 6.0 or has issues with Moto phones. . It always did a nice job of playing non-google audio apps when then screen was locked. My all-time indespensible Android app is Dogg Catcher (yes, I am podcast nerd). I started having weird freezes on my G4 Plus when using the Headset BC app, especially when unlocking. Once I removed the app, the problems seemed to go away. Setting Dogg Catcher to stay alive seems to fix my problem.
One issue I have is with the VoLTE or what Verizon calls Advanced calling (a subset of a feature Verizon calls HD voice). Apparently, the phone supports VoLTE out of the box. I looked into the chipset specs. However, it seems that Verizon uses a non-standard implementation of HD Voice. Is that correct? I do not see Advanced Calling in my settings menu. I decided to try an ATT sim for kicks. I was able to get LTE (I live in an area with a strong ATT LTE signal). However when I went to make calls -- my phone dropped down to "H" -- 3G -- allowing calls and data. Yes, I know that ATT offers 3G calling / data simultaneously and verizon doesn't.
I talked to two senior level verizon technical service reps this week. Both essentially told me that every carrier implements HD Voice a little differently. The XT1644 phone registers in Verizon's database however, they are not showing that it supports HD Voice. I tried to explain to them that unlocked phones like the Moto X Pure, Nexus 5, and this one -- will not support the fullness of HD Voice, but can set to allow advanced calling. They told me that this wasn't available on their system yet for this model.
For some of you non-US G4 / G4 Plus users -- have you gotten VoLTE working yet? Will it really take a collaboration between Moto and major carriers as I was told?

I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.

xtermmin said:
I have Verizon. The phone supports and does indeed work on Verizon VoLTE. Settings > More > Cellular Networks > Enhanced 4G LTE Mode. Should be on by default. Works fine for me, allows me to call and use data over LTE at the same time.
AT&T does not support VoLTE on non-AT&T phones, so your calls will always fall back to 2G/3G.
At this time, yes VoLTE does depend on a collaboration between the carrier and the OEM. Hopefully that doesn't remain the case.
Click to expand...
Click to collapse
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.

strike3 said:
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
Click to expand...
Click to collapse
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.

strike3 said:
I will also add that for being treated so rudely this week, Verizon did give me a $100 bill credit, but I still have not resolve the issue at the heart of my frustration.
Click to expand...
Click to collapse
As of Thursday morning -- I was not able to add the feature HD Voice to my account. Today I am. Problem solved. Phew!!!

strike3 said:
It was a huge fiasco for me with Verizon this week. One CSR told me that I needed a new SIM to get this feature. Local corporate Verizon store would not give me a sim because I was not adding a feature to my account and I wasn't buying anything. I end up talking to two senior level TSR representatives. One didn't really want to help me. The other one said she would submit a request to the "DSM" ( I may be spelling it wrong) department to have this feature turned on. She was supposed to call me back Friday and did not.
I am not wanting this for kicks, I can use this feature in my work. I tried the feature in Settings >> More >> and it does not show up.
Previously, I was using the 2015 (prepay) Moto E on my post pay account. That phone does not support voLTE. I am using the same SIM now. Verizon would not give me a SIM at _____ corp. store. I may go to another corp store if it will make a difference. Also, I cannot add HD voice / advanced calling online in My Verizon for this line.
Click to expand...
Click to collapse
Yeah, unfortunately not all CSRs are knowledgeable. Easier to turn to the Internet to look for help lol
Congrats on getting everything working!

I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly

MustangLife03 said:
I really wanted to US pre-order the G4 Plus 64 GB version and wanted to grab one on release day. I'm seeing way to many issues on connectivity, especially new customers. Verizon and AT&T would be new accounts for me. The issue of only a corporate store can hook up the phone with the rep placing the sim into a demo phone and things might work in a day or so by Moto rep on their main forum. For a $300 phone and a new service, case, screen protector that are all musts. They need to get their issues fixed. It wasn't a surprise this phone was coming out. I've been dealing with a junk no service at home scenario for 4 weeks now waiting on the G4 Plus. I work 12 hour shifts 3rd shift and I can't really find time to drive around back and forth and hope and pray a rep can do some twists and turns with a sim sadly
Click to expand...
Click to collapse
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.

xtermmin said:
This is an issue with Verizon, not with the phone. There isn't much Motorola can do about it besides get mad at Verizon.
There aren't any connectivity issues, the issue is rather with Verizon activating a new SIM card in the device. The workaround is not restricted to corporate stores, but corporate stores do give SIMs for free, while 3rd party authorized retailers make you pay for SIMs. If you're signing up for new service anyway, there's no need to drive around back and forth, just do it all in one go.
Click to expand...
Click to collapse
I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)

MustangLife03 said:
I know the whole situation and all the options as you basically just re-worded what I said in a few sentences. I've been on the official Moto forums. Not everybody has a working g4 or g4 plus phone right now. It doesn't matter if the phone working on Verizon is a Motorola issure or a Verizon issue. You still can't order a phone and pop in a sim card with a new account and have a working phone. I haven't had to go to a cell phone store to get a phone working in 9 or 10 years maybe longer. Even from memory when the Samsung Blackjack, Moto Razr and 09 IPhone (3g or 3gs can't remember) was plug and play. 2016 buying a phone and having issues from day 1 can't be tolerated from me or anyone else. All these manufacturers, companies, etc are getting clumsy and lazy. Especially the last 2 years. There was a time you could buy a phone and it have no bugs whatsoever. I've owned many phones like this. Maybe 6-12 months issues start to happen. Everything is rushed, From planning to parts to google OS to the manufacturer to the provider. Something seems to always be incomplete. Like lets release 5.0 with a whole bunch of issues so we can get some money rolling in and just release a update when we can. Connectivity issue to me is the phone not connected. Doesn't matter if its a full moon the cause of it. I can't go to Sprint or T-Mobile because the service at home/work is minimal. Verizon is the king in my city and at&t second but at&t pre-paid doesn't have options like there post paid (wifi calling, volte, etc)
Click to expand...
Click to collapse
The issue is not with Motorola, it's totally and completely an issue with Verizon's system. This issue affects any non-approved phone you bring to Verizon, not just the G4. You should really direct your complaints to Verizon, post on Verizon forums, etc. Motorola can't do anything about it, as they do not have access to Verizon's activation system.

Mobile hotspot
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?

jables101 said:
Does the mobile hotspot work out the box for folks with unlimited data or does it require rooting to disable the carrier check?
Click to expand...
Click to collapse
I have a UDP, hotspot worked out of the box.

One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.

jables101 said:
One last question, does data and voice work at the same time? It does with my moto pure, but not my nexus 5x.
Click to expand...
Click to collapse
Yes, it supports Verizon VoLTE (which enables simultaneous voice and data over LTE).

How was the problem solved? Having the similar issues.

T-Mobile Digits

Supposedly their one number solution works with any carrier.
https://explore.t-mobile.com/digits-landing

Not sure how it works with any carrier when the sign up asks specifically for your Tmobile phone number? Lol I did however read about the beta sign up page leaking people's accounts by a glitch in the system. https://www.xda-developers.com/t-mobile_digits_security/

highaltitude said:
Not sure how it works with any carrier when the sign up asks specifically for your Tmobile phone number? Lol I did however read about the beta sign up page leaking people's accounts by a glitch in the system. https://www.xda-developers.com/t-mobile_digits_security/
Click to expand...
Click to collapse
I went to the site and started to opt in for the beta. It presented me a 10 digit number that was not one of my several T-Mobile lines. I went no further.
About 10 minutes later I went back to the site. They have changed the sign up process. You now just sign up (no data exchange) and they will get back to you if you are selected.
Hope it works as I have 2 smartwatches and a phone line on T-Mobile, plus I have a work phone on Verizon. This could make it easier for me to use one number and not have to worry about setting up call forwarding on multiple devices.

highaltitude said:
Not sure how it works with any carrier when the sign up asks specifically for your Tmobile phone number? Lol I did however read about the beta sign up page leaking people's accounts by a glitch in the system. https://www.xda-developers.com/t-mobile_digits_security/
Click to expand...
Click to collapse
According to Engadget, the app will work with the big 4 carriers. They're not sure about specifics yet.

Hmm well that might be cool then!

Just signed up on mine. My Pixel XL and Gear S3 now use/share the same number
Sent from my Pixel XL using Tapatalk

I'm not certain that this is the cause, however, since activating Digits, my S3 doesn't seem to want to connect to the mobile device through the cellular network any more. I used to get all the notifications and now -- nothing. Anyone else experiencing this?
I can't seem to activate the "Remote connection" on the Gear App, so I'm not convinced that the problem is with Digits.
Any thoughts?
Dan

SFVDan said:
I'm not certain that this is the cause, however, since activating Digits, my S3 doesn't seem to want to connect to the mobile device through the cellular network any more. I used to get all the notifications and now -- nothing. Anyone else experiencing this?
I can't seem to activate the "Remote connection" on the Gear App, so I'm not convinced that the problem is with Digits.
Any thoughts?
Dan
Click to expand...
Click to collapse
Quick update: Much as I hated to do it, a device reset on the S3 and a reinstall of the Gear app on the phone solved it. My guess is that the phone and the S3 device exchanged pertinent info from the esim card that changed when the phone number changed upon enrollment in Digits. Redoing the whole thing, I presume, forced this new information into the equation and solved it toute suite.
If anyone has any additional insight, I'm all ears, but I'm good to go now.
Dan

Issues with unlocked AT&T Note 20 on Google Fi - Next Steps?

For starters, my apologies if this is well-trodden territory. I've searched around the forums a bit, but I'm struggling a bit with the general vocabulary so I don't know if this has been addressed already, and I'm don't have the experience to judge whether these quick fixes or impossible asks.
I bought a SM-N968U Note 20 from a friend who bought it from an AT&T store. He kept the contract, I paid to have the phone unlocked, and I put my Google Fi SIM in it.
It's generally a good phone experience, but I'm having the following problems:
I can't make or receive phone calls, with or without wi-fi calling. Turning off a setting called "VoLTE" resolved it for a while, but the problem has recently returned.
There's no visual voicemail solution.
Despite no longer being on the AT&T network, AT&T still periodically pushes spammy casual games to my app drawer though an app called "Mobile Services Manager" that I haven't been able to disable.
Are these things that I could reasonably expect to fix without reflashing the firmware on my phone?
If not, are these things that I could reasonably expect to fix WITH reflashing the firmware on my phone?
And if not that, are these things that I could reasonably expect to fix by changing carriers?
Thanks in advance.

Question PSA: It's looking like the Unlocked Pixel 7/7 Pro & Straight Talk/Tracfone's Verizon BYOP service are not compatible.

If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.
I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.
I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.
Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:
https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/
https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/
If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..

wellkevi01 said:
If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.
I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.
I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.
Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:
https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/
https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/
If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
Click to expand...
Click to collapse
I am having the same issue with the phone reading the SIM Data just fine but will not connect to any cell towers, I did a bunch of research and there are several people with this same issue and some report doing a software update on the phone resolved their problem. I have not been as lucky as these people as I still have the issue with my phone.
As for the "Verizon" version of the phone there is no such thing for the P7P as the unlocked version and verizon version are the same model number for the phone which includes the 5G mmWave.
The update takes over an hour so be prepared for that

Anubis366 said:
I am having the same issue with the phone reading the SIM Data just fine but will not connect to any cell towers, I did a bunch of research and there are several people with this same issue and some report doing a software update on the phone resolved their problem. I have not been as lucky as these people as I still have the issue with my phone.
As for the "Verizon" version of the phone there is no such thing for the P7P as the unlocked version and verizon version are the same model number for the phone which includes the 5G mmWave.
The update takes over an hour so be prepared for that
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Oh yea, I already tried the update(didn't fix the issue) the other day, and yes, it took over an hour to install.

There are lots of compatibility issues. I tried signing up for eSIM on a bunch of MVNOs and prepaid plans last night and to my amazement the only one that worked was AT&T Prepaid -- and it's not supposed to work with Pixels on the activation portal.

wellkevi01 said:
If you're using either Straight Talk, or Tracfone with their Verizon SIM, I would avoid the Unlocked Pixel 7 & 7 Pro for right now. I'm not sure if it's the phones themselves, or an issue with the carrier, or a combination of both, but it seems they're not compatible. I got my 7 Pro on Wednesday and tried using my ST Verizon SIM and it wouldn't work. I'm coming from a Oneplus 9 Pro and the SIM works just fine.
I say it could be an issue with either the phone, or with ST/TF because when I contacted Google Support to initiate an exchange, the only phone they would let me order with my RMA was the Google Fi version. I contacted support again about not being able to order the Unlocked version. I sent them a screenshot of my order email and a picture of the phones box with the SKU, all of which pointed to the phone being the Unlocked version. They agreed and I'm now waiting for them to resolve the issue of me not being able to buy the Unlocked version through my RMA request. So maybe there could be an issue on Googles end with the Unlocked version of the pixel 7/7 Pro.
I also say it could be an issue with ST/TF, becasue Verizon has recently bought Tracfone and all of their subsidiaries, Straight Talk being one of them. Because of this, I'm not sure if they've basically merged the services to the point where you would need the Verizon version of the phone in order for it to work. This is just speculation on my part though. I did contact Straight Talk support first, where they checked my IMEI/ICCID numbers, which matched what they were seeing on their end. They also ran me through the usual troubleshooting list, with nothing fixing the issue.
Here's a link to a couple threads with people having the same issue. The first one is one I posted the other day:
https://reddit.com/r/GooglePixel/comments/y2erhe/is_anyone_else_using_a_straight_talk_verizon_sim/
https://reddit.com/r/StraightTalk/comments/y3cq9s/upgrading_to_pixel_7_byop/
If anyone is actually using a Straight Talk/Tracfone Verizon SIM in their P7/P7 Pro, please, leave a comment and let me know how you got it to work..
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Pixel 7 with the Straight Talk Verizon SIM here. Works fine on my Pixel 6.
I also tried the latest Pixel 7 software update, and it did not resolve the issue.
For what it's worth, I just contacted Google support. The representative told me they did not have any reports of this issue yet. I directed them to this post as well as another under the GooglePixel subreddit and one under the StraightTalk subreddit. I submitted all of my information to them and sent screenshots of the SIM not connecting. They are escalating the issue.

jidoohanbaiki said:
Pixel 7 with the Straight Talk Verizon SIM here. Works fine on my Pixel 6.
I also tried the latest Pixel 7 software update, and it did not resolve the issue.
For what it's worth, I just contacted Google support. The representative told me they did not have any reports of this issue yet. I directed them to this post as well as another under the GooglePixel subreddit and one under the StraightTalk subreddit. I submitted all of my information to them and sent screenshots of the SIM not connecting. They are escalating the issue.
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Just took my phone back to Best Buy. They had some more in stock so I tried another one straight out of the box without doing the update and that one is not reading my SIM and connecting to the towers either..

Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
Support still clueless and escalation has begun.
Sim back in my 6a and all is fine.
I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
So thought to add, likely we need a immediate G side update...

https://www.reddit.com/r/TotalWireless/comments/xzfacx/pixel_7_pro/
https://www.reddit.com/r/TotalWireless/comments/y405wm/pixel_7_pro_issues/
Same issues with Total by Verizon (Total Wireless, another former tracfone) on my Pixel 7 as well as many others. Multiple sims and another carrier sim verified working in my phone.

Cross-posting this from reddit-
Brief update for everyone in the thread or lurking- Talked to Google support just now.
The tech I spoke explained that this is now a known widespread issue that has been escalated and is "top priority" (his words) for the engineers.
He documented my IMEI and added it to the ongoing ticket. I should be getting a follow-up email sometime in the future when a workaround is found.
I'd recommend calling to do the same ASAP to make sure that they are aware how widespread the issue is.

kkjb said:
Google Fi sim has issues for me. Flashed latest Oct factory and BL unlock and root. Let sit overnight and installed sim. Looks like at moment of sim registration to cellular enabling it causes a reboot. Tried a few times and sometimes airplane mode would be on, and no sim (blank) or times just bootloop cycling. Removing sim, bootloop cycling stopped. Then airplane mode, but wifi can be on. So reflash latest again, no root. Same thing happening.
Support still clueless and escalation has begun.
Sim back in my 6a and all is fine.
I do know some data is pushed into system upon a Fi sim insertion been that way since my pixel 3. My local coverage is us cellular which requires a locked BL, but fortunately on Fi it works without a locked BL.
So thought to add, likely we need a immediate G side update...
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I am using it on Fi coming from my Pixel 4 XL. Instead of moving the sim card from my old phone I decided to use eSIM with this one and leave the card in the old one and it's working perfectly.

Excellent news ....for some.
I have many many devices on at any one moment and using the SIM vs eSIM allows me to keep the other non-phone devices on. Yes I could disable eSIM and still leave on. Unfortunately since I also reboot, flash different modules, roms, and in general leave only one as the sim activated device... Honestly if this is now a new thing, disclosure would be nice. No other pixel I've owned requires eSIM only. I will have to rethink my G. Fi future. Fortunately I'm now free of Fi device payments for purchase.
Edit update-- Seems on a Google Fi SIM that was used on my pixels 3, 4a, 4a5g, 6, 6a (2) working just fine...was the problem with 7 pro.
No good answer from Fi CS but they said to use a never used Fi sim. Which I had on hand.
Normal first SIM start and log in, works fine on 7 pro. Removed and now back on my 6a and working correctly. I guess... something is provisioned on carrier/sim/ install?
My answer is likely only helpful for Fi user base.

Total by Verizon (formerly total wireless). Having same issue. Pixel 7 won't connect to network, I've worked with their tech support for the past 18 hours with no luck. At this point I've reverted back to using my old phone and if this doesn't get resolved in the next week or so, I will be returning my pixel 7 as it's no use to me in its current form.

Semi-interesting thing.
I found an old straight talk AT&T SIM so I tried to activate that.
The Straight talk site accepted the SIM card number, but my IMEI was rejected. Either they are flat out saying it is incompatible now or ST has temporarily stopped Pixel 7 devices from attempting to activate until it's fixed. At least they seem to be aware?
Here's the message-
Our system shows that your phone will not work with Straight Talk’s service. Do you have another handset you would like to try? Or you can always check out our phone store to see what's available for purchase.
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Go to prepaidcompare.net and find a new MVNO. All the TracFone brands have gone to hell since Verizon took them over.

I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.
This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.

I'm in the same boat of needing Verizon. I plan to check out US Mobile. Good pricing and esim capable (working with P7P, not with P7 right now) alont with a 10 day trial.

reaper000 said:
I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.
This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.
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Are you locked or unlocked? Would be nice to know, unlockable device is my requirements. Having another good signal provider for my home would be nice, currently Verizon is one.
I couldn't in the past get Verizon because of the locked part...

reaper000 said:
I know some will not care to hear this, but it's probably worth posting (for the sake of those readers who might be wondering) that prepaid Verizon is indeed working without issue.
This isn't a vote or an ad for VZW.
I usually go with whatever is least expensive that meets my needs (Red Pocket, Straight Talk, Mint, Google Fi, Visible have all gotten my business at some point) but VZW is the only carrier with decent coverage at my current workplace.
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Click to collapse
FWIW, US Mobile Warp 5G SIM uses Verizon (and even gets the same priority Verizon postpaid customers get if you use a 5G device unlike Verizon prepaid which is deprioritized to last network priority) and I was even able to activate my eSIM on their service with no problem.
Unfortunately, Verizon sucks here, so the trial is going to go to waste, but I tried a bunch of MVNO and carrier prepaid options and only AT&T Prepaid and US Mobile worked.

kkjb said:
Are you locked or unlocked? Would be nice to know, unlockable device is my requirements. Having another good signal provider for my home would be nice, currently Verizon is one.
I couldn't in the past get Verizon because of the locked part...
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The Pixel 7 Pro supports all of Verizon's bands including mmWave no matter if you get it locked from them or unlocked elsewhere. Verizon added the Pixel 7 Pro to their database from day one because of that mmWave support.

I might have used the wrong word, I meant can the bootloader be unlocked and multiple devices. My problem with Verizon was imei dependent. Could not use a Verizon sim on multiple devices.