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[Q] Galaxy Nexus stolen, SIM card changed, able to trace back?

Dear forum,
let me just go straight to the point:
My Galaxy Nexus was stolen at work last friday. I tried to use some tracking software like Plan B but without succes, the SIM card had been changed allready.
Now here comes the part that gave me some hope.
When I went to My (Gmail) Account at the Android Market today (using my desktop), I noticed 2 things:
- First thing is that the record from the column "Carrier" has been changed from "Vodafone" to "KPN', so I think I can assume here that someone put another SIM card in it.
- Also at the column "Last Used" I see "February 13, 2012", which is yesterday (monday).
I was really wondering if there is a workaround or something to get more information (like the phone number of that SIM card?) than just the carrier of that SIM card and when it was last used?
Thanks in advance~
Anthony Elbers

During the night push a remote lock app to the device, if they haven't changed the google user login by then. Then just lock the device. If the app shows it set a screen message offering reward for return. Better still make it scream while at work tomorrow.
Sent from my HTC HD2 using xda premium

ForgetfulGuru said:
During the night push a remote lock app to the device, if they haven't changed the google user login by then. Then just lock the device. If the app shows it set a screen message offering reward for return. Better still make it scream while at work tomorrow.
Sent from my HTC HD2 using xda premium
Click to expand...
Click to collapse
The thing is, I only work at fridays and saturdays. I also think that the person is smart enought to not bring the phone to work when I'm around.
I thought maybe if I could get some more information with a workaround, I could catch the thief myself instead of waiting for him/ her to give it back (which probably isn't going to happen).

I hope you informed your managers.
You could have a look through the available apps in the market see if there is anything you can use to lock the phone remotely and or push some really nasty messages to it. If you ain't using why should they get the use of it think there may be some way of remotely wiping the phone aswell. Then at least it would be of no use to the thief anyway. Sorry I can't be of more help. I allways make sure I activate any built in phone finder and instal lookout, so never really had to deal with the issue
Sent from my HTC HD2 using xda premium

Prey worked for me before.
Sent from my SGH-T989 using xda premium

Android_Monsters said:
Prey worked for me before.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
Note that the phone is stolen and SIM card has been changed allready. As far as I know you need to configure Prey on the phone itself, so not really remote like Plan B.
I'm still curious if there is a workaround to get more information about the SIM card than just the "Carrier" and "Last Used"?
Like.. are those the only two things that get stored or is there more information about the SIM card that I could get without having the phone itself?

If you have the IMEI you can contact your network and ask they put a block on the phone, a lot of the time it also blocks it off other networks as well.

i think the info about the sim like its number is by far more important than map location because if you got the thief's number then you can report that number to the police and mobile network .

MrLadoodle said:
If you have the IMEI you can contact your network and ask they put a block on the phone, a lot of the time it also blocks it off other networks as well.
the_metal said:
i think the info about the sim like its number is by far more important than map location because if you got the thief's number then you can report that number to the police and mobile network .
Click to expand...
Click to collapse
Click to expand...
Click to collapse
This is pretty much what I'm aiming for since I allready have contacted the police and gave them the IMEI of the phone. They said like something like "We'll see what we can do", but I thought there would be some workaround (yeah I'm using this word alot) to get more information of that SIM card.
I think I can assume that the column "Carrier" which is shown on the screen, is read of the SIM card?
Question is, if anything else is shown somewhere in my Gmail (since it's linked to my Galaxy Nexus) or at the Android Market or something that might be of help?

do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend

the_metal said:
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
Click to expand...
Click to collapse
My question is, did you inform your carrier? Here, when that happened to my friend who wasn't too tech saavy, I called his carrier, had the phone blocked right away, and told them what network it was on via the same information that you received via email. The actually contact the manufacturer and the police and were able to track it down on their network, find the phone and press charges. That IMEI number is huge as it tells the carrier what exact tower the phone is connected to. In densely populated areas, that's 1-2km max. Cross reference the people at work that live in that area and boom. Done like dinner.

Did you try Samsung Dive website??
www.samsungdive.com

the_metal said:
do you know that mobile carriers can identify everything to a handset with just an IMEI
i don't know what is the procedures in your country but i think you should call that carrier and ask for directions especially if you have a proof of purchase or something similar
i wish you could luck friend
Click to expand...
Click to collapse
onlymojo said:
My question is, did you inform your carrier? Here, when that happened to my friend who wasn't too tech saavy, I called his carrier, had the phone blocked right away, and told them what network it was on via the same information that you received via email. The actually contact the manufacturer and the police and were able to track it down on their network, find the phone and press charges. That IMEI number is huge as it tells the carrier what exact tower the phone is connected to. In densely populated areas, that's 1-2km max. Cross reference the people at work that live in that area and boom. Done like dinner.
Click to expand...
Click to collapse
Yeah I know that, but I called both the police and my carrier and gave them my IMEI and asked if they could do such thing.. and both said that they can't do such a thing, ONLY if the phone has the original SIM card... I think they just don't want to help me at all.
amritpal2489 said:
Did you try Samsung Dive website??
Click to expand...
Click to collapse
Tried that one. But I need to set it up on my phone first. Keep in mind that the phone is allready stolen and the SIM card has been changed.

AT&T firmware update, number sync now available

I got a update on my att gear s 2 3g model and it enabled number sync for you AT&T users. It was easy to set up. I did have to disconnect Bluetooth to do it so if your having troubles try that

Good to hear that you have number sync working. Are you using a Samsung phone! I'm not sure it works with a non samsung phone.
Sent from my Nexus 6P using Tapatalk

What firm wear version is it just curious if I've already recurved it out not?

I had mine installed but I am having trouble enabling it. On the att site it keeps saying I dont have a hd voice capable phone my phone is a note3 it should have it
Sent from my SHIELD Tablet using Tapatalk

sinichi21 said:
I had mine installed but I am having trouble enabling it. On the att site it keeps saying I dont have a hd voice capable phone my phone is a note3 it should have it
Sent from my SHIELD Tablet using Tapatalk
Click to expand...
Click to collapse
Sounds like you are using a non samsung phone! I had the same issue. There is a call forwarding option in the gears s app that will work in stand alone mode.
Sent from my Nexus 6P using Tapatalk

Same issue with note 3 on at&t
Called CS and they said note 3 not supported for HD voice
Sent from my SAMSUNG-SM-N900A using Tapatalk

All,
I wanted to share my experience with Number Sync. As many of you may know, att announced that number sync was to be released in 2016. I was excited to learn that it was available early and got the update on my gear s and note 5. Sadly, it seems that att wanting to get a product out for the holiday to compete with its fellow cell providers did a dismal job in testing. After 6 hours of trouble shooting with ATT level 1, Level 2, working with a technical manager, and not with the elite support team that know one speaks to without a mediator I can say it still doesn't work.
Here is what I know:
Gear Software and Phone
Both the Gear S2 and Gear manager recieved an update. The Gear S2 was updated to have a feature found under settings then connection that reads ATT Number Sync. This will give you a pin that is added to your phones profile. You really dont need the Gear Manager software for this to work. Which is great for Apple and Non Samsung phones. The code is inserted to your phones profile on the website. The issue at this time is not with the Gear S2 but with the ATT back office and there seems to be many subsystems involved. Some will see that your phone doest support hd voice. Go to mobile networks in your phones settings area then choose mobile data if you have Enhanced 4GLTE services then your golden. If its not checked then check it. This needs to be enabled for the service to work. Now in your ATT website select your device details link that is found under your phone on your att dashboard. Then Choose Manage Number Sync. This is where everything is broken. Your phone will either say its not compatible which I have 3 S6 and 1 note 5 all are compatible and they are not there. Or you may have the wrong phone appearing when you selected a different phone.
So this is what I know. I hope this helps those of you get this to work. Its a big waste of time. The rushed out a product, and cant fix it.

ebpman said:
All,
I wanted to share my experience with Number Sync. As many of you may know, att announced that number sync was to be released in 2016. I was excited to learn that it was available early and got the update on my gear s and note 5. Sadly, it seems that att wanting to get a product out for the holiday to compete with its fellow cell providers did a dismal job in testing. After 6 hours of trouble shooting with ATT level 1, Level 2, working with a technical manager, and not with the elite support team that know one speaks to without a mediator I can say it still doesn't work.
Here is what I know:
Gear Software and Phone
Both the Gear S2 and Gear manager recieved an update. The Gear S2 was updated to have a feature found under settings then connection that reads ATT Number Sync. This will give you a pin that is added to your phones profile. You really dont need the Gear Manager software for this to work. Which is great for Apple and Non Samsung phones. The code is inserted to your phones profile on the website. The issue at this time is not with the Gear S2 but with the ATT back office and there seems to be many subsystems involved. Some will see that your phone doest support hd voice. Go to mobile networks in your phones settings area then choose mobile data if you have Enhanced 4GLTE services then your golden. If its not checked then check it. This needs to be enabled for the service to work. Now in your ATT website select your device details link that is found under your phone on your att dashboard. Then Choose Manage Number Sync. This is where everything is broken. Your phone will either say its not compatible which I have 3 S6 and 1 note 5 all are compatible and they are not there. Or you may have the wrong phone appearing when you selected a different phone.
So this is what I know. I hope this helps those of you get this to work. Its a big waste of time. The rushed out a product, and cant fix it.
Click to expand...
Click to collapse
This seems also not to be working on any sort of AT&T Business account. If someone finds a work around for this please let me know

+ebpman, is it safe to say that number sync only works with Samsung phones?
Sent from my Nexus 6P using Tapatalk

Got another update today again, some hotfix for voicemail and fota failures. I have search the internet and saw that the galaxy note 3 is capable of hd voice. This would be a let down if I cant get this to work the main purpose i got the gear s2 3g i want the numbersync features
Sent from my SHIELD Tablet using Tapatalk

According to my att contact, its supposed to work like google voice. Several numbers regardless of device. You device would work on in cell mode only. No need to have it connected via bluetooth. Your texts and voice will sync across all devices. This means you could have an iPhone and Gear S2
dadymon53 said:
+ebpman, is it safe to say that number sync only works with Samsung phones?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse

I have a note 5 number sync seems to be working good
Sent from my SAMSUNG-SM-N920A using Tapatalk

S6 Edge working properly as well! Awesome tech...Just wish Tizen would work better with Google apps (Hangouts).
Have a good day

Hey guys and gals, quick question for you. I recently installed the latest gear update and have numbersync working fine however I've noticed when connected via bluetooth and receiving a call, my watch never rings anymore. Is this a new feature in the update, to take away the ability to answer incoming calls from the watch when connected via bluetooth?

Note 5 ATT Business Account
Seems to be working well. Today is the first day I will use it all day over the ATT mobile network to see how it does. I will confirm that my notifications did get a little screwy after I initially went onto ATT website and enabled numbersync. I ended up restarting the watch and going back onto ATT site and enabled number sync between my note 5 ando gear s2 watch. I think I may have needed to also check number sync on my watch as well afterwards.
Question for Mods, could we start an Gear S2 3G specific sub-forum? I think it may be a little confusing going through the non-3G topics to find specifics for the watch. Particularly when comparing issues such as battery life and connectivity issues.

javy_tech said:
Seems to be working well. Today is the first day I will use it all day over the ATT mobile network to see how it does. I will confirm that my notifications did get a little screwy after I initially went onto ATT website and enabled numbersync. I ended up restarting the watch and going back onto ATT site and enabled number sync between my note 5 ando gear s2 watch. I think I may have needed to also check number sync on my watch as well afterwards.
Question for Mods, could we start an Gear S2 3G specific sub-forum? I think it may be a little confusing going through the non-3G topics to find specifics for the watch. Particularly when comparing issues such as battery life and connectivity issues.
Click to expand...
Click to collapse
Does the NumberSync now work with business accounts? I tried to set it up last week when it came out and it didn't work with my business account. Should I try again?

JakeStGermain said:
Does the NumberSync now work with business accounts? I tried to set it up last week when it came out and it didn't work with my business account. Should I try again?
Click to expand...
Click to collapse
Yeah I think it's worth a shot. While there was a warning that it would not work with business accounts, I went ahead and went through the process and I can confirm it is working on my business account. It was a little quirky but I was able to get it to work by doing some of the things I mentioned above.

How did you get numbersync to work with your business account since you're supposed to go through your online account to sync it with your phone? Or are you only using your watch when you have your phone with you through the Bluetooth connection instead of through numbersync

heavenlyeyes2k said:
How did you get numbersync to work with your business account since you're supposed to go through your online account to sync it with your phone? Or are you only using your watch when you have your phone with you through the Bluetooth connection instead of through numbersync
Click to expand...
Click to collapse
I have a business account, and Numbersync is working fine. My Gear S2 is paired with an unlocked Samsung Galaxy A8 (SM-A800YZ) imported from Taiwan. If you go into the Connection settings, there should be a menu item for Numbersync and a submenu to generate a 5-digit Numbersync code. Using the myATT app on your phone or the myATT website on your browser, find the Samsung Gear S2 under your list of devices, and click on "View Details". There should be a link to "Manage Numbersync". From there, you should be able to enter the 5-digit Numbersync code.
If you don't have login access to the business account, i.e. it is managed by some central IT organization, the only way to enable Numbersync is to call your IT support help desk and give them the 5-digit code from your watch so they can sync it with your phone number. Of course, your company must also have a smartwatch plan activated on the account in order for Numbersync to work.

ebpman said:
All,
I wanted to share my experience with Number Sync. As many of you may know, att announced that number sync was to be released in 2016. I was excited to learn that it was available early and got the update on my gear s and note 5. Sadly, it seems that att wanting to get a product out for the holiday to compete with its fellow cell providers did a dismal job in testing. After 6 hours of trouble shooting with ATT level 1, Level 2, working with a technical manager, and not with the elite support team that know one speaks to without a mediator I can say it still doesn't work.
Here is what I know:
Gear Software and Phone
Both the Gear S2 and Gear manager recieved an update. The Gear S2 was updated to have a feature found under settings then connection that reads ATT Number Sync. This will give you a pin that is added to your phones profile. You really dont need the Gear Manager software for this to work. Which is great for Apple and Non Samsung phones. The code is inserted to your phones profile on the website. The issue at this time is not with the Gear S2 but with the ATT back office and there seems to be many subsystems involved. Some will see that your phone doest support hd voice. Go to mobile networks in your phones settings area then choose mobile data if you have Enhanced 4GLTE services then your golden. If its not checked then check it. This needs to be enabled for the service to work. Now in your ATT website select your device details link that is found under your phone on your att dashboard. Then Choose Manage Number Sync. This is where everything is broken. Your phone will either say its not compatible which I have 3 S6 and 1 note 5 all are compatible and they are not there. Or you may have the wrong phone appearing when you selected a different phone.
So this is what I know. I hope this helps those of you get this to work. Its a big waste of time. The rushed out a product, and cant fix it.
Click to expand...
Click to collapse
This fixed my problem! Thank you so much

NumberSync S3 on AT&T

I'm unable to get it setup on my Note4. I get the incredibly useful message "Backend error" from the AT&T site after I enter the sync code on their site.
Is this a temporary issue you think, or is it just the usual incompetence of an inept software developer who can't be bothered to give meaningful results to help narrow down the cause of an error?
Is it working for everyone else?

Yep, getting the same error message. Hope this is temporary!

I was having a similar issue. On my Gear S3 when trying to get the sync code, it kept giving an error message. Finally after 9:30 central time I was able to generate the code and get it synced. I think the system was overloaded with all the at&t pre-orders being delivered yesterday.

Anyone have AT&T S3 but linking to S7E 935F International phone? Keep trying to set up Numbersync but it connects to my wife's 935A. It won't see my phone. I am running Hydra Rom but the watch is connected with Bluetooth no problem.

For numbersync to be setup, you have to have a username for myatt for that exact phone. Then it will allow you to setup numbersync if that phone is HD voice capable.

I set it up on my Axon 7 without any problems.

Just tried again, same error message

mozartwon said:
Just tried again, same error message
Click to expand...
Click to collapse
Me too.. Pretty infuriating. I don't know if it's temporary or something wrong with my setup/login/config/primary account/whatever because of an inept app developer on their end.

jvrobert said:
Me too.. Pretty infuriating. I don't know if it's temporary or something wrong with my setup/login/config/primary account/whatever because of an inept app developer on their end.
Click to expand...
Click to collapse
According to AT&T International S7E (Exynos) is not compatible with LTE Frontier watch on AT&T due to no HD voice? Can use Bluetooth, but not the Numbersync. I'm pretty PO'd right now as that was why I bought it.

Anybody getting this to work yet?

I have not been able to get it to work. I am using an unlocked tmobile note 4. When I called I was told it was because it was not an at&t phone. What if I change the build prop to 910A from 910T? Would that be enough for it to work? Dont want to try and mess things up.

mozartwon said:
Anybody getting this to work yet?
Click to expand...
Click to collapse
Hi I'm new to this forum. Like OP, I also have a Note 4 ATT LTE and had the same Numbersync error. Here is how I resolved my issue after extensive research:
1) Make sure to enable HD Voice on your phone if supported (for Note 4: Settings->More networks->Mobile networks->Mobile data->check Enhanced LTE Services (mine was unchecked)
2) Before even attempting to sync via Numbersync, make sure that your cell phone number is set as primary in My ATT account. I didn't have a primary number set, so I tried making the Gear S3's number primary (when I was prompted to add one) and it didn't work properly. So I learned it's essential your PHONE (the one you intend to connect with S3) is set as primary, NOT another phone/tablet/wearable line in your account.
3) After all the initial errors and hassles thereafter, I just reset the S3 after following my above instructions and the sync was seamless and I was up and running.
Hope this helps...it certainly worked for me!

Is your phone stock? Rooted? Custom rom? AT&T branded phone?

Yes! That worked, thank you!

highaltitude said:
Is your phone stock? Rooted? Custom rom? AT&T branded phone?
Click to expand...
Click to collapse
Stock ATT, never rooted.
---------- Post added at 05:52 PM ---------- Previous post was at 05:49 PM ----------
mozartwon said:
Yes! That worked, thank you!
Click to expand...
Click to collapse
YW glad it helped! :good:

I too have a note 4 and had no problems setting mine up with the Frontier today. So far I am loving it. It was the only one that my local store had gotten in stock. Now just trying to find out how to get the second hand to start working in the deduct face with the red second hand.
Sent from my SAMSUNG-SM-N910A using XDA-Developers mobile app

dkmac said:
I too have a note 4 and had no problems setting mine up with the Frontier today. So far I am loving it. It was the only one that my local store had gotten in stock. Now just trying to find out how to get the second hand to start working in the deduct face with the red second hand.
Sent from my SAMSUNG-SM-N910A using XDA-Developers mobile app
Click to expand...
Click to collapse
The red pointer is for the chronograph function. It does not move unless you tap it to start the chrono. Bad design in my opinion.

Soo no one here might have an iPhone they were able to get numbersync to work on with the leaked iOS app?

Has anyone got Numbersync to work on International S7E 935F?

I have number sync working with my Nexus 6P, spent about an hour in the AT&T store working with the salesperson that sold me my Frontier. He was under the belief that it was tied to IMEI numbers so he supposedly cloned my wife's IMEI number to my 6P which didn't work. I told him that I read that HD Voice/VoLTE had to be enabled and because I had a Nexus 6P that was the problem. So he called support and asked them to enable HD Voice on my line. While he was doing that I was googling, found this thread: https://forums.att.com/t5/Device-Features/Nexus-6P-No-HD-Voice-and-Wifi-Calling/td-p/4346076 and followed this guide:
Navigate to Settings > More > Cellular Networks and enable the toggle switch for "Enhanced" 4G LTE Mode. However, if the toggle is missing then follow the steps provided below:
Launch the Dialer app on your phone, and dial*#*#4636#*#*.
Choose Phone information.
Enable or select VoLTE Provisioned Flag.
Restart the phone.
Go to Settings " More " Cellular networks and toggle the switch for Enhanced 4G LTE Mode, and the HD Voice calling feature should now be activated on your device running Android 5.1 and above.
Click to expand...
Click to collapse
I enabled the VoLTE option, restarted my phone and sure enough when I went back into the MyATT webpage I was now offered the ability to enter in a sync code and it worked. He was never able to get support to enable HD Voice on their end. Going back into the setting it shows that VoLTE isn't active, I have no HD Voice option or feature in the Enhanced 4G LTE options at all but my number is indeed synced. I left my phone at home, walked the dogs and made 2 phone calls and the number did go over as my cell number.
Now the other thing he mentioned that should work is to use an approved AT&T phone that has HD Voice capabilities enabled. Then if I were to put my SIM in that phone, wait for the MyATT webpage to update showing that this other phone was tied to my number, then perform the number sync at this point it should also work, once it's enabled it won't go away according to the ATT rep. I didn't need to do that so I can't confirm but it sounds reasonable.

Strange number is Restrict Network settings (216-628-4306)

I purchased my Note 8 from Samsung, everything worked fine. I was checking settings one day and in the Restrict Networks page, i noticed it had a phone number listed as a network. 2166284306. Not entirely sure if its an at&t thing, or something else is going on. I googled that number and it seems like a a lot of people had it on their phone as well. I scanned a few of the forums, and one person said that it means your phone has been hacked. Anyone else showing this number, or have any insight as to what is it. At&t and Samsung don't seem to have any answers.

JaedenHim said:
I purchased my Note 8 from Samsung, everything worked fine. I was checking settings one day and in the Restrict Networks page, i noticed it had a phone number listed as a network. 2166284306. Not entirely sure if its an at&t thing, or something else is going on. I googled that number and it seems like a a lot of people had it on their phone as well. I scanned a few of the forums, and one person said that it means your phone has been hacked. Anyone else showing this number, or have any insight as to what is it. At&t and Samsung don't seem to have any answers.
Click to expand...
Click to collapse
I have 2 numbers in the blocked list. My phone is definitely not hacked. Not sure why they are there, but my guess is there is a good reason.

JaedenHim said:
I purchased my Note 8 from Samsung, everything worked fine. I was checking settings one day and in the Restrict Networks page, i noticed it had a phone number listed as a network. 2166284306. Not entirely sure if its an at&t thing, or something else is going on. I googled that number and it seems like a a lot of people had it on their phone as well. I scanned a few of the forums, and one person said that it means your phone has been hacked. Anyone else showing this number, or have any insight as to what is it. At&t and Samsung don't seem to have any answers.
Click to expand...
Click to collapse
I have the same exact number in my list, as well. I'm curious about this now.
Sent from my SM-N950U using XDA-Developers Legacy app

oh ok, it was just weird that its on a lot of other phone apparently and nobody has a clue (at&t or Samsung) about what is it. But glad to know other att users have the same thing.

JaedenHim said:
oh ok, it was just weird that its on a lot of other phone apparently and nobody has a clue (at&t or Samsung) about what is it. But glad to know other att users have the same thing.
Click to expand...
Click to collapse
Same thing here but on a AT&T Galaxy S8+. Did anybody ever determine why this number shows up there?

Unlocked N20U on Verizon (Text issues)

I'm having a weird issue with my unlocked N20U on verizon. I'm not getting text messages sometimes. Most of the time when I send them they go through, but I do not receive all of them. Does anyone have any ideal what I might can do to fix this?
The few things I've done so far are:
Switched to Samsung's message app over Google's. That seemed to work at first.
I switched to LTE/CDMA in network settings.
I downloaded Google Carrier services which probably does nothing but I did it anyway.
I don't know what else I can do.

Is your phone's date and time correct? Try setting your date and time manually instead of auto.

BlinkThinks said:
Is your phone's date and time correct? Try setting your date and time manually instead of auto.
Click to expand...
Click to collapse
Yes, it's correct. I haven't set it to manual yet but I will test it.
I'm going to contact Verizon and see if perhaps a new sim will fix it. I have no idea what could be the issue. I would understand better if it just didn't work at all, but the fact it does work sometimes and not others is strange.

My son was having similar problems until he enabled the RCS under messages. I think he was using Google Messages, but I think it can be done under Samsung's messaging app as well. Hope that helps.
Edit: same scenario, VZW with the unlocked version of the device.
Sent from my SM-N986U1 using Tapatalk

themisterwilson said:
My son was having similar problems until he enabled the RCS under messages. I think he was using Google Messages, but I think it can be done under Samsung's messaging app as well. Hope that helps.
Edit: same scenario, VZW with the unlocked version of the device.
Sent from my SM-N986U1 using Tapatalk
Click to expand...
Click to collapse
Thanks, I already have it enabled :/

imucarmen said:
Thanks, I already have it enabled :/
Click to expand...
Click to collapse
Was worth a try I guess. He was getting messages from his mother's iPhone but nothing from me until he set that up, and then everything came through at once. Sorry it didn't help in your case.
Sent from my SM-N986U1 using Tapatalk

themisterwilson said:
Was worth a try I guess. He was getting messages from his mother's iPhone but nothing from me until he set that up, and then everything came through at once. Sorry it didn't help in your case.
Sent from my SM-N986U1 using Tapatalk
Click to expand...
Click to collapse
I may do a factory reset. If that doesn't work, I'll contact Verizon for a new sim, or see if they have any ideas about what might fix it.

imucarmen said:
I may do a factory reset. If that doesn't work, I'll contact Verizon for a new sim, or see if they have any ideas about what might fix it.
Click to expand...
Click to collapse
Good luck!
Sent from my SM-N986U1 using Tapatalk

imucarmen said:
I may do a factory reset. If that doesn't work, I'll contact Verizon for a new sim, or see if they have any ideas about what might fix it.
Click to expand...
Click to collapse
Idk if you've resolved it or contacted them yet. Either way if you need the sun I recommend googling 5G verizon sim and clicking the link to the verizon page for it. I contacted a few reps and they told me I couldn't order a new one online but had to go in the store. Store is too far so shipping is easier. I was able to select the 5G sim for the line.

I know if the phone doesn't register with their servers properly, you won't get access to their CDMA bands. Which results in the same issues as if you have like a OP7P on Verizonm you can send but not receive messages. You have to have them provision the line as CDMA-LESS so it sends your SMS over LTE as well, and viola it works. (OP7P doesn't have the proper CDMA radio to access it, but the OP8P does but it still doesn't work unless Verizon sells you the phone). Worth a shot. SMS works on my unlocked N20U on Verizon but my line was previously already set to CDMA-LESS as I came from a OP7P.

bmk007 said:
Idk if you've resolved it or contacted them yet. Either way if you need the sun I recommend googling 5G verizon sim and clicking the link to the verizon page for it. I contacted a few reps and they told me I couldn't order a new one online but had to go in the store. Store is too far so shipping is easier. I was able to select the 5G sim for the line.
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I did a factory reset last night and it seems to be working better today but I still experienced issues. I'm going to get a new sim. Now if I could just get the chat service on Verizon's website to work. I might have to call them because the chat service seems broken.
Do you have a direct link for the 5g sim page? I searched google but didn't see it. I'll keep looking.
[edit] I found the page, but it's broken. It loads and then goes blank. I tried it in 3 different browsers and it does the same thing in all of them. I always have trouble with Verizon's site. It's complete garbage.

http://https://www.verizon.com/support/4g-sim-card-faqs/ That's the link I used and under section 4. I logged into my account and it had me select the line. I have been having issues with Verizon support and account pages for the past month or so as well.

bmk007 said:
http://https://www.verizon.com/support/4g-sim-card-faqs/ That's the link I used and under section 4. I logged into my account and it had me select the line. I have been having issues with Verizon support and account pages for the past month or so as well.
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Yea, that's what I found. When I get to the slect a line part it shows while it's loading but then the whole page goes blank. I've tried 4 different browsers now and the same happens on them all. Verizon needs a new web admin because their site is broken and has been for ages. Crazy that such a large company could have such a broken site. Now I'm going to try the app. If that doesn't work I guess I'll call them tomorrow.

bmk007 said:
http://https://www.verizon.com/support/4g-sim-card-faqs/ That's the link I used and under section 4. I logged into my account and it had me select the line. I have been having issues with Verizon support and account pages for the past month or so as well.
Click to expand...
Click to collapse
This is what happens. It goes from this: https://gyazo.com/66cc63bc7d67af551edb28ae491f7b12
To this: https://gyazo.com/d0e600d9208bb4f26b2eb1881eda4cfd
All 4 browsers do this.
[edit] I was finally able to reach support via the myVerizon app. I have a new sim on the way.